Best Conversation Intelligence Software - Page 14

MiaRec

MiaRec is an AI-powered conversation intelligence platform built for contact centers. It analyzes 100% of customer conversations to help organizations improve customer experience (CX), automate quality management, strengthen agent performance, reduce customer churn, uncover revenue opportunities, and manage compliance risk. MiaRec brings together three connected products: Conversation Analytics, Auto QA, and Relationship Management. With MiaRec, contact centers can uncover customer sentiment, recurring issues, buying signals, churn risk, and conversation trends; automatically evaluate interactions with customizable AI scorecards; identify coaching opportunities; and capture customer context, follow-up needs, and next steps from every conversation. MiaRec is built around each organization’s business. Teams can customize AI prompts, QA scorecards, signals, metrics, reports, alerts, and workflows to identify what matters most to their customers and operations. MiaRec also helps organizations move from insight to action by using intelligence from customer conversations to trigger follow-ups, alerts, CRM tasks, compliance escalations, and other workflows. Instead of relying on manual call sampling, surveys, and fragmented reporting, contact centers gain continuous visibility into customer interactions and turn conversation data into measurable business outcomes. Learn more: www.miarec.com

Average Rating: 5.0/5.0

Total Reviews: 1

Midcall

Midcall is a real-time AI sales coach for B2B teams. It runs as a browser extension alongside Google Meet, Microsoft Teams and Zoom, follows the conversation as it happens, and helps the rep at the exact moment they need it. Most sales tools analyze deals after they are already won or lost. Midcall works while the deal is still on the table. During the call - Contextual coaching cards appear at the right moment, one suggestion at a time, so the rep stays focused on the prospect, never on the tool. Objection handling on demand. When a prospect pushes back, Midcall reads the situation, tells a smokescreen from a real objection, and suggests the line to use. Buying signals surfaced live, so the rep hears the opening and acts on it instead of talking past it. Live qualification tracking on the framework your team already uses (MEDDIC, MEDDPICC, SPICED, BANT, SPIN, Challenger), so no block gets skipped. After the call - A global score out of 100 with a written verdict. Scores per competency (discovery, value selling, objection handling, closing) backed by the exact verbatims behind each score, with concrete advice to reach 100 next time. Objections detected with the response the rep actually gave, talk time measured against a 30 to 45% target, monologues over 60 seconds flagged. For managers - A team view with each rep's progression call after call, and the objection families that come up most often. Coaching that adapts to each rep. A rep who struggles with objections gets more support there than one who already handles them well. Your team keeps its own voice, and everyone raises their level. Fits your stack - Native integrations with HubSpot, Salesforce and Attio. Works alongside Gong, Modjo or Claap. They analyze afterwards, Midcall helps during. Two modes: use the extension directly with live transcription and zero audio retained, or connect it to your recording tool. Built in France, hosted in Europe, GDPR compliant. New reps sell closer to your best reps from their first real calls, and fewer deals are lost to a missed objection or a skipped qualification step.

Mitel Phone

With RevComm's mission of reinventing communication and creating a society where people think of others, we provide top-notch AI-powered, cloud-based IP phone that analyzes & visualizes calls which will help you and your team focus on continuous self-improvement and efficiency. RevComm is user-friendly, with the aim to achieve efficient team and time management. Headquartered in Tokyo, Japan; with its US office located in Long Beach, California. Some well-known brands that RevComm is proudly catering to include SoftBank, Pioneer, Fujitsu, MoneyForward, Rakuten Communications, Blackline, and many others. 2023, RevComm was listed as one of the Top 50 AI companies by Forbes, Sequioa Capital and Meritech Capital and during the previous years received: *2020, was adopted by Google for Startups Accelerator *2019, won the B-Dash Camp and TechCrunch Tokyo *Won prizes in various competitions such as the Japan HR Grand Prize as well as the Tokyo-sponsored world transmission competition. As of date, RevComm has exceeded 40,000 users. Get to know us more, visit https://miitel.com/revcomm-us

Average Rating: 4.3/5.0

Total Reviews: 3

Modeer360

Modeer 360 is a cloud‑based SaaS that combines CRM and telephony in one interface. It lets you: Log every call, WhatsApp, SMS and email under each contact Auto‑schedule callbacks and reminders so no lead goes cold Monitor, whisper‑coach or barge into live calls View built‑in reports on calls, pipeline and team performance Add users, pipelines or IVR flows instantly on a pay‑as‑you‑go plan Everything runs in your browser—no switching between apps or manual hand‑offs.

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Neuron24

Neuron24 helps businesses unlock the full potential of their sales teams with cutting-edge speech analytics. Our AI-driven platform listens, analyzes, and optimizes every customer interaction, identifying key patterns, script adherence, and areas for improvement. With real-time call analysis, emotion detection, and smart script guidance, Neuron24 transforms sales processes, making them more efficient and data-driven. Seamlessly integrating with CRMs, it empowers teams to close more deals, enhance customer experiences, and drive business growth.

Nimitai

Nivision Ai

Nivision analyzes every call, meeting, and in-person conversation, then does the work most teams never get to - scoring agents, flagging compliance, and training each rep with a real-customer AI avatar. End-to-end, on its own.

Pepsales AI

Pepsales is the AI platform of choice for B2B sales teams looking to shorten sales cycles, improve deal qualification, and consistently hit revenue targets. Powered by real-time conversation intelligence, Pepsales gives sales leaders and account executives the insights and guidance they need to close more deals, faster. By analyzing calls, meetings, and prospect conversations across Zoom, Google Meet, and Microsoft Teams, Pepsales delivers live coaching, qualification scorecards, and AI-driven action items, so every rep runs a winning sales process. It seamlessly integrates with CRMs like Salesforce, HubSpot, Zoho, and Pipedrive, automatically syncing summaries, insights, and next steps to keep your pipeline moving. Whether you're scaling MEDDPICC, BANT, or any other sales methodology, Pepsales helps you implement it at scale with consistency. Top Sales teams at companies like Spyne, Rocketium, Spotdraft, and Hubilo trust Pepsales to turn conversations into conversions and sales data into strategy. To learn more, visit www.pepsales.ai

Average Rating: 4.7/5.0

Total Reviews: 6

Postscript

Postscript is the AI Retention Platform for brands. Trusted by 20,000+ leading ecommerce brands like Ruggable, Dr. Squatch, Thrive Cosmetics, and True Classic, Postscript helps merchants turn SMS into their #1 revenue channel, with a strong focus on list growth, compliance, and data-backed performance. SMS Marketing: From opt-in to order, Postscript helps brands grow their subscriber lists, create personalized campaigns, automate customer journeys, and drive more revenue and loyalty—all from a single platform built specifically for Shopify. Shopper: Postscript's AI shopping assistant that transforms SMS into personalized, two-way conversations at scale. Available 24/7, Shopper answers questions, recommends products, and helps shoppers find what they need, driving higher conversions and stronger subscriber engagement. CashBack: CashBack by Postscript helps brands increase conversions without relying on traditional discounts. By rewarding customers after purchase instead of offering upfront coupon codes, CashBack protects margins while delivering measurable revenue growth across SMS and other marketing channels. We're a fully remote team across North America, united by a shared mission to help ecommerce brands grow. We combine innovative products with exceptional customer support, guided by our core values: Fearless, 80/20, Animal, Customer-first, and Humility.

Average Rating: 4.8/5.0

Total Reviews: 155

Prism Page

Prism Page - Map the DNA of every conversation Summaries tell you what was said. Prism shows how the conversation actually worked. Prism turns any meeting transcript into an interactive forensic map: Narrative Arc, Sentiment Trajectory, Key Moments, talk-time, and power dynamics. Finally measure the hidden part of every meeting. Upload once → get a beautiful, shareable Prism Page.

Profimatix - AI Sales Copilot

Profimatix's AI Sales Copilot is an advanced AI-driven platform designed to enhance sales performance by automating routine tasks, providing real-time insights, and optimizing revenue strategies. By integrating seamlessly with existing tools like CRM systems and communication platforms, it enables sales teams to focus more on building relationships and closing deals. Key Features and Functionality: - Automated CRM Updates: The system automatically records and updates CRM entries after each sales interaction, ensuring data accuracy without manual input. - Real-Time Call Assistance: During live calls, the AI offers immediate suggestions on talking points, objection handling, and upsell opportunities, enhancing the effectiveness of sales conversations. - Intelligent Follow-Ups: It generates personalized follow-up emails and schedules next steps, helping sales representatives stay organized and responsive. - Revenue Analytics: The platform analyzes sales data to identify patterns, track revenue drivers, and provide actionable insights for strategy refinement. Primary Value and Solutions Provided: Profimatix's AI Sales Copilot addresses common challenges in sales processes by reducing manual data entry, offering real-time support during client interactions, and delivering data-driven insights. This leads to shorter sales cycles, improved forecasting accuracy, and increased revenue. By automating routine tasks and providing strategic guidance, it empowers sales teams to operate more efficiently and effectively.

Pronnel

RapportScore

RapportScore is a communications intelligence platform that analyzes sales conversations to measure rapport, trust, and connection — the human signals that actually close deals. By processing 17 behavioral signals across every call, RapportScore delivers science-backed coaching insights and then generates custom training and role plays tailored to each rep's specific gaps, so teams don't just see where they need to improve — they actively practice and improve their scores.

Real-Time Guidance

VibeSell is an AI companion that sits alongside your sales team during every stage of a deal. It does the research you never have time for, pulling together what a company does, who you're meeting, what you've discussed before, and where the deal stands, so you can walk into calls already knowing the story. During live meetings, it quietly surfaces the right thing to say at the right time. Objection you weren't expecting? It's got a suggestion. Competitor comes up? Relevant talking points appear. It works inside your browser on platforms like Google Meet and Microsoft Teams, so there's nothing extra to juggle. After the call, it writes up the summary, pulls out action items, and updates your account knowledge. The kind of admin work that usually eats into selling time. Every meeting is fully transcribed and searchable, so when someone asks "what did they say about budget three calls ago?" you can actually find it. There's also a practice mode where reps can rehearse against AI personas built from real prospect data, or replay past conversations to work on their approach. It plugs into the tools your team already uses. Salesforce and HubSpot for syncing contacts and accounts. Gmail and Outlook for email context and follow-ups. Your own sales playbooks and methodologies feed into the coaching, so the guidance reflects how your team sells, not generic advice.