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Best Conversation Intelligence Software - Page 14

Julie Jung
JJ
Researched and written by Julie Jung

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

Transcribe calls into text and data that can be searched and analyzed
Analyze the transcription of a call and identify keywords, themes, and possible action items
Provide statics of a conversation including talk ratios, customer interactivity, and total call duration
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Featured Conversation Intelligence Software At A Glance

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209 Listings in Conversation Intelligence Available
Entry Level Price:Starting at $40.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Samu.ai desbloquea el potencial de los equipos de ventas. Samu graba, transcribe y analiza las videollamadas de los equipos de venta, creando información valiosa no solo para líderes de ventas sino pa

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • samu.ai features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Samu.ai
    Year Founded
    2023
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Samu.ai desbloquea el potencial de los equipos de ventas. Samu graba, transcribe y analiza las videollamadas de los equipos de venta, creando información valiosa no solo para líderes de ventas sino pa

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
samu.ai features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Samu.ai
Year Founded
2023
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Score AI helps customer service leaders automatically audit all customer interactions. This automates QA and training. The tool extracts insights using scorecards for personalized coaching and decisio

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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  • Score AI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Score AI
    HQ Location
    Chennai, IN
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Score AI helps customer service leaders automatically audit all customer interactions. This automates QA and training. The tool extracts insights using scorecards for personalized coaching and decisio

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Score AI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Score AI
HQ Location
Chennai, IN
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®

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  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sedric is an AI-driven compliance and risk management platform designed to help regulated businesses monitor, detect, and manage compliance risks in real time. With cutting-edge artificial intelligenc

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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  • Sedric features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sedric
    Year Founded
    2020
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sedric is an AI-driven compliance and risk management platform designed to help regulated businesses monitor, detect, and manage compliance risks in real time. With cutting-edge artificial intelligenc

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Sedric features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Sedric
Year Founded
2020
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In a demanding environment where every customer conversation matters, traditional call monitoring doesn’t capture the full picture. Achieving excellence requires deeper understanding of customers’ nee

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Speechlog AI Analytics features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Globitel
    Year Founded
    1996
    HQ Location
    Amman, JO
    LinkedIn® Page
    www.linkedin.com
    207 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

In a demanding environment where every customer conversation matters, traditional call monitoring doesn’t capture the full picture. Achieving excellence requires deeper understanding of customers’ nee

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Speechlog AI Analytics features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Globitel
Year Founded
1996
HQ Location
Amman, JO
LinkedIn® Page
www.linkedin.com
207 employees on LinkedIn®
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Empower your revenue teams with Spotlight.ai, the autonomous deal execution platform built specifically for Revenue, Business Value, and RevOps leaders who need to scale with precision and confidence.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Small-Business
    • 45% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Spotlight.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    2
    Data Accuracy
    2
    Accuracy
    1
    Automation
    1
    Conversations Management
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Spotlight.ai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    HQ Location
    Boston, US
    Twitter
    @Spotlightai_X
    5 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Empower your revenue teams with Spotlight.ai, the autonomous deal execution platform built specifically for Revenue, Business Value, and RevOps leaders who need to scale with precision and confidence.

Users
No information available
Industries
No information available
Market Segment
  • 55% Small-Business
  • 45% Mid-Market
Spotlight.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
2
Data Accuracy
2
Accuracy
1
Automation
1
Conversations Management
1
Cons
This product has not yet received any negative sentiments.
Spotlight.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Company Website
HQ Location
Boston, US
Twitter
@Spotlightai_X
5 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enable

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tactful Engage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automated Responses
    1
    Automation
    1
    Flexibility
    1
    Integrations
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
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  • Tactful Engage features and usability ratings that predict user satisfaction
    0.0
    No information available
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    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Cambridge, GB
    LinkedIn® Page
    www.linkedin.com
    93 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enable

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Tactful Engage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automated Responses
1
Automation
1
Flexibility
1
Integrations
1
Cons
This product has not yet received any negative sentiments.
Tactful Engage features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2016
HQ Location
Cambridge, GB
LinkedIn® Page
www.linkedin.com
93 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The ability to account and monitor phone activity helps organizations take control of their telephone costs, identify fraudulent use, provides better management of personnel, increased employee produc

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tapit NOVA features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Trisys
    Year Founded
    1984
    HQ Location
    Florham Park, US
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The ability to account and monitor phone activity helps organizations take control of their telephone costs, identify fraudulent use, provides better management of personnel, increased employee produc

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Tapit NOVA features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Trisys
Year Founded
1984
HQ Location
Florham Park, US
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Teldrip Insights: The Smarter Approach to Tracking & Monetizing Inbound Calls Teldrip Insights is a new-age call tracking and lead management platform. Functional in real-time, it is a purpose

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Teldrip Insights features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Teldrip
    Year Founded
    2024
    HQ Location
    New York, US
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Teldrip Insights: The Smarter Approach to Tracking & Monetizing Inbound Calls Teldrip Insights is a new-age call tracking and lead management platform. Functional in real-time, it is a purpose

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Teldrip Insights features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Teldrip
Year Founded
2024
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TrackPoint.ai is an AI simulation platform providing realistic realistic practice that elevates communication training for both education and corporate teams. Learners can practice presentations, sale

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TrackPoint AI Simulations features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Saskatoon, CA
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TrackPoint.ai is an AI simulation platform providing realistic realistic practice that elevates communication training for both education and corporate teams. Learners can practice presentations, sale

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
TrackPoint AI Simulations features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
Saskatoon, CA
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Turn customer calls into actionable data insights with machine learning

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Twilio Voice Intelligence features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Twilio
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @twilio
    81,538 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,534 employees on LinkedIn®
    Ownership
    NYSE: TWLO
Product Description
How are these determined?Information
This description is provided by the seller.

Turn customer calls into actionable data insights with machine learning

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Twilio Voice Intelligence features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
81,538 Twitter followers
LinkedIn® Page
www.linkedin.com
6,534 employees on LinkedIn®
Ownership
NYSE: TWLO
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twine is an AI-powered software company headquartered in Sydney, Australia that helps product and go-to-market teams turn customer conversations into company-wide action. Founded with the mission to b

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Twine Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Integrations
    1
    Insights
    1
    Integrations
    1
    Simple
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Twine features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Twine AI
    Year Founded
    2024
    HQ Location
    Sydney, AU
    Twitter
    @twineai
    19 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Twine is an AI-powered software company headquartered in Sydney, Australia that helps product and go-to-market teams turn customer conversations into company-wide action. Founded with the mission to b

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Twine Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Integrations
1
Insights
1
Integrations
1
Simple
1
Cons
This product has not yet received any negative sentiments.
Twine features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Twine AI
Year Founded
2024
HQ Location
Sydney, AU
Twitter
@twineai
19 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A video-first emotionally intelligent Virtual Assistant for B2B Sales teams, that reduces admin tasks & enables sales teams to understand intent & behavior using emotion & engagement cues.

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Virtual Meetings Pro features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Mumbai, IN
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

A video-first emotionally intelligent Virtual Assistant for B2B Sales teams, that reduces admin tasks & enables sales teams to understand intent & behavior using emotion & engagement cues.

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Virtual Meetings Pro features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2021
HQ Location
Mumbai, IN
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At WEAF AI, we’re redefining the way businesses connect, engage, and grow using intelligent voice automation. We specialize in AI-powered sales and customer support agents that handle real-time conver

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • WEAF AI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    weafai
    Year Founded
    2024
    HQ Location
    Sydney, AU
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At WEAF AI, we’re redefining the way businesses connect, engage, and grow using intelligent voice automation. We specialize in AI-powered sales and customer support agents that handle real-time conver

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
WEAF AI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
weafai
Year Founded
2024
HQ Location
Sydney, AU
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wonderway Coach employs AI to provide sales reps with expert feedback on every call, akin to having a dedicated manager for each rep.

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • wonderway features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Wonderway
    Year Founded
    2019
    HQ Location
    Berlin, Berlin
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
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Wonderway Coach employs AI to provide sales reps with expert feedback on every call, akin to having a dedicated manager for each rep.

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Seller Details
Seller
Wonderway
Year Founded
2019
HQ Location
Berlin, Berlin
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®