# Score AI Reviews
**Vendor:** Score AI  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
## About Score AI
Score AI helps customer service leaders automatically audit all customer interactions. This automates QA and training. The tool extracts insights using scorecards for personalized coaching and decisions.






- [View Score AI pricing details and edition comparison](https://www.g2.com/products/score-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+13%3A43%3A48+-0500&secure%5Bsession_id%5D=1223b0e6-87d1-4033-811d-d4020fa16adb&secure%5Btoken%5D=542881e470df046c7e46e4ec539f0292c98d855c0d277ee1672ef1707d6ab11e&format=llm_user)

## Score AI Features
**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Generative AI**
- AI Text Summarization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Engagement**
- Feedback
- Dashboards
- Training

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Performance**
- Integrations
- Compliance

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Score AI Alternatives
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews)
  - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (576 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,423 reviews)