Best Enterprise Conversation Intelligence Software - Page 3

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 302

Category Stats (Nov 2026)

  • Average Rating: 4.63/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Rapport (+3.64%) - Among all products in this category, Rapport recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 128,100+ Authentic Reviews
  • 302+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Salesforce Sales Cloud, Fathom, Mindtickle, GTM Studio - Powered by ZoomInfo, Substrata, Salesloft, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=fathom-video&focus%5B%5D=mindtickle&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=substrata-substrata&focus%5B%5D=salesloft&focus%5B%5D=nooks&segment=enterprise)

Infinity Call Tracking

Infinity is the Call Analytics Platform that helps you turn customer conversations into measurable revenue growth by improving demand quality and conversion performance. Most marketing decisions are made using incomplete or low-value signals, because calls and the outcomes behind them aren't captured or used effectively. Infinity fixes that by connecting every customer conversation to the campaign, channel and journey that generated it, then using AI to turn first-party conversation data into signals marketers can act on. That happens through the Infinity Loop – a commercial system, not a product flow: - Capture: connect the call to the campaign, channel and journey that created it. - Signal: use AI to identify what happened in the conversation – the context, the friction and the opportunity it contains. - Prioritise: surface the conversations, patterns and opportunities that matter most to performance. - Activate: feed those signals into advertising, CRM and reporting systems so teams can act on them. Each cycle creates new data that sharpens the next one, so marketing performance keeps improving over time. Infinity works with growth-focused marketing teams across sectors including automotive, financial services, healthcare, insurance, property, retail, travel and utilities, in 75+ countries. The goal throughout: stop wasting budget on the wrong demand, and start converting the demand you already have. Find out more at infinity.co/uk

Average Rating: 4.6/5.0

Total Reviews: 157

How Do G2 Users Rate Infinity Call Tracking?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 7.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Infinity Call Tracking?

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager
  • Top Industries: Leisure, Travel & Tourism, Marketing and Advertising
  • Company Size: 44% Medium, 28% Large

What Do G2 Reviewers Say About Infinity Call Tracking?

AI-generated summary from verified user reviews

Pros
  • Users highlight the excellent customer support of Infinity Call Tracking, appreciating the dedicated team and reliable assistance.
  • Users value the accurate attribution and insights from Infinity Call Tracking, enhancing their marketing effectiveness and campaign optimization.
  • Users value the detailed reporting and analytics in Infinity Call Tracking for optimizing marketing campaigns and tracking conversions.
  • Users value the insightful call data provided by Infinity Call Tracking, enhancing tracking and overall performance.
  • Users value the easy integrations of Infinity Call Tracking, enhancing their marketing analytics and campaign optimization efforts.
Cons
  • Users find the pricing high for Infinity Call Tracking, especially challenging for smaller marketers and businesses.
  • Users experience inaccurate reporting issues, especially with data discrepancies and confusing documentation affecting the setup process.
  • Users find inadequate reporting challenging, struggling with data discrepancies and unclear documentation affecting their experience.
  • Users report call limitations due to local regulations, making usage more complicated and support less accessible.
  • Users find the learning curve steep with Infinity Call Tracking, particularly with locating reports and advanced features.

What Are Recent G2 Reviews of Infinity Call Tracking?

What Are G2 Users Discussing About Infinity Call Tracking?

Mediafly

Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readiness, and value selling solutions make up the most comprehensive revenue enablement platform on the market. Mediafly is the only vendor to effectively combine enablement and intelligence in a unified platform. All of our solutions include industry-leading, self-serve analytics. Mediafly is built on top of a revenue BI solution — if you can explain it in words, we can report on it and help you act on it. A lot of solutions trap the data — we want to help you extend its value. That’s how Mediafly uniquely connects enablement with intelligence. Mediafly is used daily by top B2B go-to-market teams to engage buyers, prepare sellers, quantify and communicate value, and continuously optimize sales force performance. Mediafly is trusted by a vast network of sales, marketing, customer success, enablement, and operations professionals at global organizations including Nestlé, ADP, Conagra, Intuit, Heineken, Sealed Air, Sony and NVIDIA. “Mediafly is a good fit for chief revenue officers and chief sales officers in technology, consumer packaged goods (CPG), media, manufacturing, healthcare, and financial services that want to deliver highly engaging, value-focused content to buyers and gain holistic insights into buyer-seller interactions.” The Forrester Wave™: Sales Content Solutions, Q4 2022

Average Rating: 4.4/5.0

Total Reviews: 1,313

How Do G2 Users Rate Mediafly?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.5/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 5.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Mediafly?

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Operations Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 23% Large

What Do G2 Reviewers Say About Mediafly?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Mediafly, facilitating seamless information sharing and effective sales pitches.
  • Users find mediafly helpful, providing quick insights and excellent customer service from responsive team members.
  • Users appreciate the ease of sharing information with Mediafly, enhancing client engagement and sales presentations.
  • Users appreciate the easy sharing capabilities of Mediafly, enhancing engagement and tracking document interactions effortlessly.
  • Users praise Mediafly for its easy access to data and seamless information sharing across devices.
Cons
  • Users request improvements, highlighting missing features like MS Excel support and customizable dashboards for enhanced analytics.
  • Users struggle with a challenging learning curve, finding the tool clunky and difficult to navigate effectively.
  • Users find the clunky navigation and inconsistent experience with Mediafly frustrating, affecting their overall satisfaction.
  • Users find Mediafly's interface not intuitive, struggling with navigation and a confusing search feature for content.
  • Users experience slow loading times when downloading files, impacting usability, especially when on the go.

What Are Recent G2 Reviews of Mediafly?

Dialpad Support

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

Average Rating: 4.4/5.0

Total Reviews: 699

How Do G2 Users Rate Dialpad Support?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Dialpad Support?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • LinkedIn® Page: www.linkedin.com
    1,511 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Customer Service Rep
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 44% Medium, 32% Small

What Do G2 Reviewers Say About Dialpad Support?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time visibility provided by Dialpad Support, enhancing team efficiency and customer experience.
  • Users appreciate the ease of use in Dialpad Support, simplifying call management and improving team efficiency.
  • Users appreciate the responsive customer support of Dialpad Support, valuing quick answers from real people.
  • Users appreciate the user-friendly interface and effective communication tools that enhance onboarding and call management.
  • Users value the call recording feature of Dialpad Support, enhancing coaching and improving issue resolution significantly.
Cons
  • Users experience poor customer support, often facing long wait times and difficulty reaching live representatives.
  • Users experience call issues due to dependency on internet stability and difficulty reaching live support when needed.
  • Users often face dialer issues such as delays, crashes, and the need for direct support from Dialpad experts.
  • Users frequently face long wait times for support responses, leading to frustration with the overall service experience.
  • Users experience delayed support with Dialpad, facing long response times and routing issues to the right experts.

What Are Recent G2 Reviews of Dialpad Support?

What Are G2 Users Discussing About Dialpad Support?

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Verint Speech and Text Analytics

Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity.

Average Rating: 4.4/5.0

Total Reviews: 83

How Do G2 Users Rate Verint Speech and Text Analytics?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Verint Speech and Text Analytics?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo
  • Total Revenue (USD mm): $1,303

Who Uses This Product?

  • Top Industries: Insurance, Banking
  • Company Size: 67% Large, 28% Medium

What Do G2 Reviewers Say About Verint Speech and Text Analytics?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Verint Speech Analytics, facilitating quick trend identification and decision-making.
  • Users value the high accuracy of Verint Speech Analytics, enabling precise insights from customer interactions for improvement.
  • Users value the real-time call insights from Verint Speech and Text Analytics, enhancing customer dialogues and agent efficiency.
  • Users value the advanced reporting and analytics capabilities of Verint Speech Analytics, enhancing decision-making and customer insights.
  • Users value the actionable insights from Verint Speech Analytics, enhancing customer interactions and operational efficiency.
Cons
  • Users report accuracy issues in Verint Speech and Text Analytics, noting poor transcription quality and misinterpretation of sarcasm.
  • Users note that the inaccuracy of transcriptions in Verint Speech and Text Analytics needs significant improvement for better results.
  • Users face transcription accuracy issues with Verint Speech and Text Analytics, hindering effective speech analytics utilization.
  • Users express a need for more robust reporting, citing limitations in functionality and reliability of insights.
  • Users experience integration issues with phone systems, preferring a more flexible approach for the whole suite.

What Are Recent G2 Reviews of Verint Speech and Text Analytics?

What Are G2 Users Discussing About Verint Speech and Text Analytics?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.5/5.0

Total Reviews: 171

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    344 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Puzzel CX Platform, finding it simple to navigate and configure.
  • Users value the helpful support from Puzzel's solution architect, enhancing setup and user experience significantly.
  • Users value the reliable customer support from Puzzel, facilitating easy setup and effective resource management.
  • Users value the efficiency of Puzzel CX Platform, which simplifies call management and enhances performance monitoring effortlessly.
  • Users find the user interface intuitive, enhancing their operational experience and facilitating effective team collaboration.
Cons
  • Users desire more customization options and control over features in the Puzzel CX Platform for improved performance.
  • Users seek greater customization options in Puzzel CX Platform for access numbers and reporting capabilities.
  • Users find the complexity of Puzzel CX Platform challenging, especially during initial setup and admin configuration.
  • Users find the learning curve steep for the Puzzel CX Platform, making initial setup and customization challenging.
  • Users express frustration with the limited reporting customization in Puzzel CX Platform, hindering tailored insights for their teams.

What Are Recent G2 Reviews of Puzzel CX Platform?

Weflow

Weflow is a Revenue AI Platform that captures every customer interaction and unlocks AI insights to help you convert and forecast your pipeline. Weflow offers a suite of products: - Activity Capture ($19/user/month (billed annually) - Conversation Intelligence ($39/user/month (billed annually) - Deal Intelligence & Forecasting ($39/user/month (billed annually) Pick single modules from above or bundles to save: - Revenue AI Foundation : Unify your GTM data with automated Salesforce data capture. Use AI to handle rep workflows and coach your team. - Revenue AI Business: Everything in Foundation, plus full deal and account intelligence. AI-powered scoring, summaries, and pipeline visibility, built in. - Revenue AI Enterprise: Everything in Business, plus AI-powered forecasting. Predict revenue, analyze pipeline, and run forecasts across your org. Transparent pricing, no platform fees. Premium support included. Learn more at: weflow.ai

Average Rating: 4.6/5.0

Total Reviews: 121

How Do G2 Users Rate Weflow?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Weflow?

  • Seller: Weflow
  • Year Founded: 2021
  • HQ Location: Berlin, DE
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 48% Medium, 26% Large

What Do G2 Reviewers Say About Weflow?

AI-generated summary from verified user reviews

Pros
  • Users value the 80% increased data accuracy of Weflow, enhancing pipeline management and forecasting discussions.
  • Users value the high data accuracy of Weflow, enhancing communication between revenue leaders and sales reps.
  • Users value the excellent customer support from Weflow, which enhances data accuracy and improves user experience.
  • Users value the 80% data accuracy of Weflow, enhancing conversations on pipeline management and forecasting.
  • Users find Weflow to have a user-friendly interface, streamlining data input and enhancing CRM interactions effortlessly.
Cons
  • Users feel that Weflow is just another widget on Salesforce, which may not offer enough unique benefits.

What Are Recent G2 Reviews of Weflow?

What Are G2 Users Discussing About Weflow?

CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

Average Rating: 4.5/5.0

Total Reviews: 1,887

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How Do G2 Users Rate CallRail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.9/10 (Category avg: 8.8/10)

Who Is the Company Behind CallRail?

  • Seller: CallRail
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    359 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 74% Small, 22% Medium

What Do G2 Reviewers Say About CallRail?

AI-generated summary from verified user reviews

Pros
  • Users find CallRail's ease of use ideal for businesses of any size, ensuring effective tracking and reporting.
  • Users appreciate the robust tracking and attribution features of CallRail, enhancing visibility into lead generation efforts.
  • Users value the effective call tracking of CallRail, enhancing their ability to attribute leads and optimize campaigns.
  • Users value the ease of use and comprehensive tracking of CallRail, ensuring effective monitoring and ROI clarity.
  • Users value the attribution accuracy of CallRail, gaining insights that drive effective marketing and lead generation.
Cons
  • Users find the lack of integrated AI voice agents and basic mobile app functionalities frustrating for their workflow.
  • Users note integration issues, wishing for better functionality and automated follow-ups within the CallRail system.
  • Users find the learning curve for CallRail's advanced features to be somewhat challenging and complex.
  • Users report call issues with AI Voice Assist, noting repeated questions and a need for improved customer service responsiveness.
  • Users often face number issues with CallRail, including limited call pools and costs for additional numbers.

What Are Recent G2 Reviews of CallRail?

What Are G2 Users Discussing About CallRail?

MaestroQA

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro

Average Rating: 4.8/5.0

Total Reviews: 312

How Do G2 Users Rate MaestroQA?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 6.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind MaestroQA?

Who Uses This Product?

  • Who Uses This: Quality Analyst, Teammate
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 54% Medium, 29% Large

What Do G2 Reviewers Say About MaestroQA?

AI-generated summary from verified user reviews

Pros
  • Users highlight the intuitive ease of use of MaestroQA, making it accessible and efficient for all team members.
  • Users value the effective scoring system of MaestroQA, enhancing structured evaluations and actionable feedback for agents.
  • Users value the coaching approach of MaestroQA, transforming quality reviews into effective performance improvement opportunities.
  • Users value the coaching support of MaestroQA for transforming reviews into effective agent development opportunities.
  • Users appreciate the transformative coaching approach of MaestroQA, enhancing agent development through actionable insights.
Cons
  • Users experience usability issues with MaestroQA due to performance lags and a steep learning curve for newcomers.
  • Users feel that missing features like better soft assertions and video tutorials limit MaestroQA's potential.
  • Users find the complexity of implementation in MaestroQA can be challenging and requires careful navigation of features.
  • Users find the steep learning curve of MaestroQA challenging, requiring time and technical skills for effective use.
  • Users experience integration issues with MaestroQA, highlighting cumbersome admin settings and a complex implementation process.

What Are Recent G2 Reviews of MaestroQA?

What Are G2 Users Discussing About MaestroQA?

Creovai

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them.

Average Rating: 4.3/5.0

Total Reviews: 198

How Do G2 Users Rate Creovai?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 7.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Creovai?

  • Seller: Capacity
  • Year Founded: 2017
  • HQ Location: University City, Missouri
  • LinkedIn® Page: www.linkedin.com
    701 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor
  • Top Industries: Consumer Services, Banking
  • Company Size: 58% Medium, 26% Large

What Do G2 Reviewers Say About Creovai?

AI-generated summary from verified user reviews

Pros
  • Users find Creovai's ease of use enhances their experience, making navigation and setup straightforward and intuitive.
  • Users find Creovai to be exceptionally clean and easy to use, enhancing productivity and streamlining tasks.
  • Users admire the reporting and analytical tools of Creovai, which streamline evaluation and enhance interaction insights.
  • Users commend Creovai for its accuracy in insights, enhancing client interactions and providing valuable transcription and analysis tools.
  • Users value the transcription accuracy of Creovai, facilitating thorough review and enhancement of client interactions.
Cons
  • Users struggle with call issues, including difficulty identifying calls and slow loading times affecting usability.
  • Users find the steep learning curve of Creovai challenging, often requiring assistance to effectively utilize the software.
  • Users face inaccurate data analysis with Creovai, experiencing issues like incorrect transcripts and scoring.
  • Users note the missing features in Creovai, often requiring them to seek alternatives for their reporting needs.
  • Users find the search functionality lacking, making it difficult to quickly locate specific call records.

What Are Recent G2 Reviews of Creovai?

What Are G2 Users Discussing About Creovai?

evaluagent

evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers.

Average Rating: 4.5/5.0

Total Reviews: 443

How Do G2 Users Rate evaluagent?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind evaluagent?

  • Seller: EvaluAgent
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Middlesbrough, GB
  • LinkedIn® Page: www.linkedin.com
    51 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Ambassador, Quality Assurance Manager
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 64% Medium, 18% Large

What Do G2 Reviewers Say About evaluagent?

AI-generated summary from verified user reviews

Pros
  • Users find EvaluAgent's ease of use invaluable, allowing for efficient evaluations and constructive feedback in operations.
  • Users find Evalu-Agent easy to use and appreciate its reliability for providing constructive feedback in evaluations.
  • Users praise the user-friendly interface of EvaluAgent, making feedback navigation and performance tracking seamless and efficient.
  • Users value the easy-to-use interface of Evaluagent, which enhances efficiency and feedback effectiveness in evaluations.
  • Users find EvaluAgent's navigation ease exceptional, allowing for clear and efficient access to feedback and performance data.
Cons
  • Users note the lack of essential features in Evaluagent, particularly missing messaging tools and inefficient interface design.
  • Users experience layout issues with EvaluAgent, as the interface feels clunky and navigation is often inconvenient.
  • Users find the interface not intuitive, requiring extra clicks and complicating the navigation of data points.
  • Users face a steep learning curve with EvaluAgent due to its complex interface and navigation challenges.
  • Users find the complexity of EvaluAgent overwhelming due to its numerous options and navigation challenges.

What Are Recent G2 Reviews of evaluagent?

What Are G2 Users Discussing About evaluagent?

Klenty

Klenty is an AI Sales Engagement Platform and Sales Dialer that helps SDR teams run multichannel outbound with a strong focus on calling. Built for modern sales teams, Klenty combines prospecting, outreach, AI-powered dialing, follow-ups, and coaching in one platform to help reps open more conversations and build more pipeline. With AI-powered Power Dialer and Parallel Dialer, sales reps can increase dialing volume and spend more time in live conversations. Klenty's AI Connect Rate Infrastructure helps teams improve connect rates by increasing the likelihood of reaching prospects. Beyond dialing, Klenty uses AI to automate post-call work by generating next steps and follow-up actions after every sales conversation. Its AI Call Coaching Suite analyzes conversations, identifies coaching opportunities, and gives managers the insights they need to improve rep performance at scale. Klenty integrates with leading CRMs and sales tools, enabling teams to manage multichannel outreach, track engagement, automate repetitive tasks, and coach reps without switching between platforms. From prospecting to dialing, follow-ups, and coaching, Klenty gives outbound sales teams everything they need to run consistent, high-performing outbound programs from a single platform.

Average Rating: 4.6/5.0

Total Reviews: 389

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How Do G2 Users Rate Klenty?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Klenty?

  • Seller: Klenty
  • Year Founded: 2016
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    140 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Business Development Manager
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 72% Small, 21% Medium

What Do G2 Reviewers Say About Klenty?

AI-generated summary from verified user reviews

Pros
  • Users find Klenty's automation features invaluable for simplifying outreach and improving sales efficiency.
  • Users appreciate the helpful support team of Klenty, ensuring quick and effective resolution of their inquiries.
  • Users find Klenty's customer support exceptional, with responsive and helpful team members tackling issues efficiently.
  • Users praise Klenty for its ease of use, appreciating intuitive features that enhance cold outreach and email automation.
  • Users value the seamless integrations with LinkedIn and CRMs, enhancing their outbound sales automation experience.
Cons
  • Users face integration challenges with Klenty, making it difficult to fully leverage its capabilities.
  • Users feel the absence of key features, like reliable integrations and data enrichment tools, limits Klenty's effectiveness.
  • Users face a steep learning curve with Klenty due to unclear instructions and limited support for international users.
  • Users experience terrible customer service and find the campaign management features cumbersome and lacking in analytics.
  • Users report technical issues with Klenty, including poor customer service, integration problems, and cumbersome functionality.

What Are Recent G2 Reviews of Klenty?

Mongoose AI Engagement Platform

Every conversation matters. Mongoose is the AI Engagement Platform built exclusively for higher ed, helping students, alumni, and staff connect meaningfully — at the right time, on the right channel. Real, two-way conversations across Text, WhatsApp, and Web Chat are extended by AI Agents that take action and layered above your CRM to maximize it, not replace it, so teams reach more students without growing staff. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement.

Average Rating: 4.6/5.0

Total Reviews: 102

How Do G2 Users Rate Mongoose AI Engagement Platform?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)

Who Is the Company Behind Mongoose AI Engagement Platform?

  • Seller: Mongoose
  • Year Founded: 2009
  • HQ Location: Orchard Park, New York
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education, Education Management
  • Company Size: 55% Medium, 22% Large

What Do G2 Reviewers Say About Mongoose AI Engagement Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Mongoose AI Engagement Platform, enabling efficient student communication and campaign management.
  • Users appreciate the intuitive dashboard and smart messaging of Mongoose AI Engagement Platform, enhancing communication efficiency significantly.
  • Users appreciate the supportive customer service of Mongoose AI, making it easy to connect and resolve issues.
  • Users find Mongoose AI Engagement Platform easy to use, enhancing communication and supporting outreach efforts effectively.
  • Users value the time-saving capabilities of Mongoose AI Engagement Platform, making communication with students significantly more efficient.
Cons
  • Users often face integration issues with the Mongoose AI Engagement Platform, hindering seamless use with existing systems.
  • Users struggle with poor integration in Mongoose AI, making tasks like uploading profiles cumbersome and inefficient.
  • Users face API integration issues with Mongoose AI, complicating the creation of student profiles and workflow efficiency.
  • Users are frustrated by communication issues, such as calls not distinguishing between personal and Mongoose numbers.
  • Users experience connection issues that complicate call handling and notifications, affecting overall usability of Mongoose AI.

What Are Recent G2 Reviews of Mongoose AI Engagement Platform?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,367

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 7.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.1/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.4/10 (Category avg: 8.8/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users find JustCall to have a user-friendly interface, simplifying call management and enhancing overall productivity.
  • Users value the seamless organization of calls and notes in JustCall, enhancing productivity and communication efficiency.
  • Users find JustCall's organization and centralization of communication efficient, streamlining work and enhancing productivity.
  • Users appreciate the centralized call management of JustCall, making communication and follow-ups organized and efficient.
  • Users value the user-friendly and reliable calling features of JustCall, enhancing communication and organization effortlessly.
Cons
  • Users experience call issues with delays, connectivity problems, and difficulty managing call logs effectively.
  • Users experience inconsistent call quality with JustCall, affecting communication and overall user satisfaction.
  • Users experience connection issues with JustCall, impacting call quality and leading to disruption in communication.
  • Users experience poor call quality with JustCall, facing issues like dropped calls and unreliable connections during important conversations.
  • Users experience slow loading times, particularly when navigating extensive call logs, which hinders quick access and efficiency.

What Are Recent G2 Reviews of JustCall?

Omind

Omind is a comprehensive digital experience solution designed to help businesses enhance their customer, employee, and operational interactions through the integration of advanced technology and human-centric design. By leveraging cutting-edge tools, including Generative AI, Omind focuses on creating personalized experiences that foster genuine connections between brands and their audiences. This approach not only elevates customer satisfaction but also drives brand loyalty and operational efficiency. Targeting a diverse range of industries, Omind caters to businesses looking to improve their customer experience, streamline operations, and empower their employees. The platform is particularly beneficial for organizations that recognize the importance of human connection in a digital landscape. By utilizing Omind, businesses can transform every interaction into an opportunity for engagement, ensuring that their communications resonate with customers on a personal level. One of the standout features of Omind is its customer experience module, which harnesses the power of Generative AI to personalize every touchpoint. This capability allows businesses to tailor their messaging and offerings based on individual customer preferences and behaviors, ultimately leading to stronger relationships and increased loyalty. Additionally, the intelligent document processing feature enhances business operations by aligning activities with organizational goals, thereby driving value and efficiency at every stage. Omind also places a strong emphasis on employee experience, equipping teams with the tools they need to excel in customer service. The platform integrates AI-driven quality assurance with a user-friendly interface, ensuring that employees are not only well-prepared but also motivated to act as brand champions. This focus on empowering staff contributes to a positive work environment and enhances the overall quality of customer interactions. Omind stands out as a partner for organizations seeking to innovate and grow. By combining strategic insights with exceptional design, Omind helps businesses craft memorable experiences that inspire and engage. Through collaboration, organizations can leverage Omind’s capabilities to transcend traditional boundaries and achieve their goals in a meaningful way.

Average Rating: 4.5/5.0

Total Reviews: 60

How Do G2 Users Rate Omind?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)

Who Is the Company Behind Omind?

  • Seller: Omind.ai
  • Year Founded: 2020
  • HQ Location: Berkeley Lake, US
  • LinkedIn® Page: www.linkedin.com
    59 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst
  • Top Industries: Outsourcing/Offshoring
  • Company Size: 65% Large, 18% Medium

What Do G2 Reviewers Say About Omind?

AI-generated summary from verified user reviews

Pros
  • Users highly value the accuracy of Omind, which ensures consistency and enhances decision-making through clear insights.
  • Users value Omind for its automation and streamlining of quality processes, enhancing accuracy and operational efficiency.
  • Users praise the prompt customer support from the Omind team, ensuring timely assistance whenever needed.
  • Users value how Omind's features offer automation and streamlined quality processes, improving efficiency and supporting decision-making.
  • Users value the automation and streamlining of quality processes in Omind, leading to improved efficiency and decision-making.

What Are Recent G2 Reviews of Omind?

What Are G2 Users Discussing About Omind?

Terret.ai

Terret is the answer-to-action revenue engine that tells revenue teams what to do, then does it. Built for CROs, VP of Sales, and RevOps leaders running complex enterprise revenue motions. Most revenue AI gives teams surface-level recaps of calls and deals. Terret gets to the root of the questions that move the number — why enterprise deals are slipping, where pricing conversations are breaking down, which product gaps correlate with lost deals — and then executes against them across every rep, every deal, and every system. That's the category: not AI that tells you what happened, but AI that tells you what to do and does it. Terret's flagship product, Terret Nexus, is built on three components. The Revenue Graph unifies structured and unstructured data from every revenue-facing system — CRM, calls, emails, and data warehouse. The AI Architects run strategic analysis across that graph to find the patterns that drive wins. The AI Agents deploy playbooks, workflows, and real-time coaching into the tools revenue teams already use — Salesforce, Slack, Claude, ChatGPT, and the Terret web app. The system works through a four-step loop — Ask → Answer → Operationalize → Activate — and compounds over time, with every deal generating new signal that sharpens the next cycle. The result is an engine that answers the revenue questions no other AI can handle — why win rates are dropping, where closers are outperforming, which product gaps are costing deals — and then closes the gap without a human having to chase it down. Carta, Udemy, Cloudflare, and Mistral run on Terret.

Average Rating: 4.4/5.0

Total Reviews: 611

How Do G2 Users Rate Terret.ai?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 7.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.1/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Terret.ai?

  • Seller: Terret
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Santa Clara, US
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Enterprise Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 64% Medium, 32% Large

What Do G2 Reviewers Say About Terret.ai?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Terret.ai, enhancing workflow with intuitive navigation and seamless CRM integration.
  • Users value the quick and accurate forecasting capabilities of Terret.ai, enhancing team collaboration and visibility.
  • Users praise the seamless Salesforce integration of Terret.ai, enhancing collaboration and forecasting accuracy for sales teams.
  • Users find the user interface easy to navigate, enhancing communication and simplifying deal management effortlessly.
  • Users value the seamless integrations of BoostUp.ai with Salesforce, enhancing their sales forecasting and team collaboration.
Cons
  • Users report connectivity issues and lag when integrating Terret.ai with Salesforce, hindering their experience.
  • Users express concerns about design changes and usability issues in Terret.ai, impacting their overall experience and efficiency.
  • Users find the learning curve challenging, as navigating Terret.ai can be overwhelming without proper guidance.
  • Users find the integration issues with Salesforce to be tedious, impacting the overall synchronization experience.
  • Users find forecasting issues challenging due to the lack of hierarchy forecasting and clean Salesforce data integration.

What Are Recent G2 Reviews of Terret.ai?

What Are G2 Users Discussing About Terret.ai?

Julie Jung
JJ
Researched and written by Julie Jung
Updated