CreovAI's AI Insights incl. its call summaries and chapters are a great feature allowing me to always ensure I'm reviewing the interaction and part thereof that I intend to rather than sifting through numerous interactions before locating the one I need. Review collected by and hosted on G2.com.
I still wish realtime call transcription was available, this issue arising of the delay persists. Review collected by and hosted on G2.com.
Thanks for your feedback, Alex! We're always working to improve our transcription accuracy. If there are specific or recurring issues you're seeing we'd recommend you reach out to your Service or Account lead to help us pinpoint the issues. Additionally, we're excited to be working on a new product that will provide real-time monitoring and alerting for your live interactions. Your Account Manager will reach out to your team as it becomes available for your specific integration. Thanks again!