# Best Contact Center Software for Small Business - Page 2

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 348

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,400+ Authentic Reviews
- 348+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=53495&focus%5B%5D=95230&focus%5B%5D=5494&focus%5B%5D=4215&focus%5B%5D=1318232&focus%5B%5D=163288)

Highlighted products: Aircall, CloudTalk, Nextiva, Ringover, Agentforce Service (formerly Salesforce Service Cloud), Genesys Cloud CX, Google Contact Center AI, and KrispCall.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=nextiva&focus%5B%5D=ringover&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=google-google-contact-center-ai&focus%5B%5D=krispcall&segment=small-business)

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### [CallRail](https://www.g2.com/products/callrail/reviews)

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,742

#### How Do G2 Users Rate CallRail?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallRail?

- **Seller:** [CallRail](https://www.g2.com/sellers/callrail)
- **Company Website:** www.callrail.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @CallRail  
6,067 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fca7a26343309ac83a51e2c155ddd9ac6130b3ba2b4b54bc117ccc56375be6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2567008%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 73% Small, 22% Medium

#### What Do G2 Reviewers Say About CallRail?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency.
- Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility.
- Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns.
- Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies.
- Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights.

##### Cons

- Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs.
- Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections.
- Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features.
- Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges.
- Users often face **number issues** , including spam calls and concerns about billing based on call minutes.

#### What Are Recent G2 Reviews of CallRail?

**["Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance"](https://www.g2.com/survey_responses/callrail-review-12646622)**

**Rating:** 4.5/5.0 stars

_— Manind G._

[Read full review](https://www.g2.com/survey_responses/callrail-review-12646622)

**["Effortless Call Tracking with AI Insights, Needs Setup Simplification"](https://www.g2.com/survey_responses/callrail-review-11188871)**

**Rating:** 4.5/5.0 stars

_— Kevin D._

[Read full review](https://www.g2.com/survey_responses/callrail-review-11188871)

#### What Are G2 Users Discussing About CallRail?

- [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance)
- [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for)
- [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop)
- [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment
- [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments

### [Gladly](https://www.g2.com/products/gladly/reviews)

Gladly is a software designed to put the customer, not the ticket, at the center of every service conversation for customer-centric B2C brands. The software provides continuous cross-channel conversations and empathetic automation by leveraging proprietary Customer AI. It automates routine service interactions and reduces cost-per-contact while preserving human connection for complex or high-value moments. Gladly addresses the foundational problem of ticket-centric CX platforms by reimagining customer service around lifelong customer relationships. The software supports seamless omnichannel engagement, agent productivity, and loyalty outcomes for brands seeking radically efficient and radically personal service experiences.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,086

#### How Do G2 Users Rate Gladly?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Gladly?

- **Seller:** [Gladly](https://www.g2.com/sellers/gladly)
- **Company Website:** www.gladly.ai
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @gladly  
4,071 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website)  
225 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Experience Advisor
- **Top Industries:** Retail, Consumer Services
- **Company Size:** 61% Medium, 22% Small

#### What Do G2 Reviewers Say About Gladly?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement.
- Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively.
- Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions.
- Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support.
- Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity.

##### Cons

- Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality.
- Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications.
- Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements.
- Users experience a **slight learning curve** initially, but onboarding support helps ease the process.
- Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments.

#### What Are Recent G2 Reviews of Gladly?

**["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)**

**Rating:** 4.5/5.0 stars

_— Ranjit K._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12765926)

**["Intuitive, Unified Customer Conversations with Powerful Analytics"](https://www.g2.com/survey_responses/gladly-review-12917752)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12917752)

#### What Are G2 Users Discussing About Gladly?

- [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments
- [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)

Five9 Intelligent Cloud Contact Center Platform is a software designed to transform customer experience through intelligent, omnichannel engagement across voice, digital, and AI-driven interaction channels. The software provides omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation by leveraging Five9 Genius AI embedded across a cloud-native platform. It automates hyper-personalized customer journeys and reduces operational costs by enabling AI Agents and human agents to work collaboratively. Five9 Intelligent Cloud Contact Center Platform addresses fragmented and frustrating customer experiences by unifying interactions into seamless, AI-driven journeys that anticipate customer needs. The software supports integrations with leading CRM and enterprise systems, industry-specific use cases, and 99.999% uptime reliability for over 2,500 customers worldwide.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9  
14,856 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,127 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Manager
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement.
- Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly.
- Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience.
- Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities.
- Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring.

##### Cons

- Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience.
- Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality.
- Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing.
- Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service.
- Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost)
- [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments

### [8x8 Contact Center](https://www.g2.com/it/products/8x8-contact-center/reviews)

8x8 Contact Center is a software designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. The software provides omnichannel customer engagement capabilities by leveraging cloud-based, AI-powered technology. It automates cross-channel support workflows and reduces fragmentation across communication touchpoints. 8x8 Contact Center addresses the complexity of managing multiple customer communication channels by consolidating them into a single platform. The software supports contact center operations across a wide range of digital and voice channels for businesses of varying sizes.

**Average Rating:** 4.1/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate 8x8 Contact Center?

- **Ritiene che the product sia stato un valido partner commerciale?:** 8.5/10 (Category avg: 8.8/10)
- **Chiamata concorrente:** 8.5/10 (Category avg: 8.8/10)
- **Note riassuntive della sessione:** 8.0/10 (Category avg: 8.5/10)
- **Accesso Amministratore:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 8x8 Contact Center?

- **Venditore:** [8x8](https://www.g2.com/it/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Sito web dell'azienda:** www.8x8.com
- **Anno di Fondazione:** 1987
- **Sede centrale:** San Jose, CA
- **Twitter:** @8x8  
11,056 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations Manager
- **Top Industries:** Servizi finanziari, Tecnologia dell'informazione e servizi
- **Company Size:** 54% Medium, 36% Small

#### What Do G2 Reviewers Say About 8x8 Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso e di implementazione** del Contact Center 8x8, migliorando l'efficienza operativa e la comunicazione.
- Gli utenti elogiano il **supporto clienti utile** di 8x8 Contact Center, garantendo assistenza rapida e soddisfazione.
- Gli utenti apprezzano il **supporto clienti reattivo** di 8x8 Contact Center, apprezzando la loro assistenza rapida e utile.
- Gli utenti apprezzano il **supporto omnicanale** e l'analisi del 8x8 Contact Center, migliorando l'interazione con i clienti e l'efficienza del servizio.
- Gli utenti apprezzano l' **efficienza** del Contact Center 8x8, migliorando il servizio clienti e la scalabilità operativa senza problemi.

##### Cons

- Gli utenti trovano le **funzionalità mancanti** di 8x8 Contact Center limitanti, ostacolando un'amministrazione efficace e l'esperienza utente.
- Gli utenti esprimono frustrazione per il **scarso supporto clienti** , evidenziando chatbot poco utili e mancanza di un'amministrazione efficace.
- Gli utenti trovano il **processo di gestione delle chiamate complicato** , lottando con più piattaforme e impostazioni complesse.
- Gli utenti trovano la **complessità** delle impostazioni del Contact Center 8x8 frustrante, influenzando l'usabilità e l'efficienza dell'amministrazione.
- Gli utenti esprimono frustrazione per **problemi di integrazione** con Zoho ERP e altri servizi di call center, complicando la loro esperienza.

#### What Are Recent G2 Reviews of 8x8 Contact Center?

**["Centro di contatto ricco di funzionalità, facile da usare con onboarding semplificato e integrazione CRM"](https://www.g2.com/it/survey_responses/8x8-contact-center-review-13085758)**

**Rating:** 5.0/5.0 stars

_— William N._

[Read full review](https://www.g2.com/it/survey_responses/8x8-contact-center-review-13085758)

**["Servizio efficiente con supporto cordiale, l'IA necessita di miglioramenti"](https://www.g2.com/it/survey_responses/8x8-contact-center-review-12915729)**

**Rating:** 4.0/5.0 stars

_— Sam C._

[Read full review](https://www.g2.com/it/survey_responses/8x8-contact-center-review-12915729)

#### What Are G2 Users Discussing About 8x8 Contact Center?

- [What is 8x8 Contact Center used for?](https://www.g2.com/it/discussions/what-is-8x8-contact-center-used-for)

### [Dialaxy](https://www.g2.com/products/dialaxy/reviews)

Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence.

**Average Rating:** 4.5/5.0

**Total Reviews:** 234

#### How Do G2 Users Rate Dialaxy?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Dialaxy?

- **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc)
- **Year Founded:** 2023
- **HQ Location:** Dover, US
- **Twitter:** @dialaxyapp  
21 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db5ef0f7e2490e9972229592324bdda161e5d3348426fde650fa4aacc3aeb844&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialaxy&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Executive, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Small, 39% Medium

#### What Do G2 Reviewers Say About Dialaxy?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Dialaxy to be **easy to use** , simplifying the process of buying numbers and managing calls efficiently.
- Users rave about the **exceptional customer support** from Dialaxy, making it easy to resolve issues quickly.
- Users praise the **reliability** of Dialaxy, highlighting excellent call quality and seamless communication for managing client interactions.
- Users appreciate the **helpful customer support** of Dialaxy, offering quick resolutions and a user-friendly experience.
- Users value the **excellent call quality** of Dialaxy, enjoying clear and quick connections for communication.

##### Cons

- Users find the **number options limited** to US and Canada, wishing for more international choices.
- Users find the **missing features** in Dialaxy, such as templates and CRM options, a limitation in their experience.
- Users note the **limited features** of Dialaxy, hindering their experience with message notifications and integrations.
- Users dislike the **geographical restrictions** limiting Dialaxy to US and Canadian numbers, complicating access for international users.
- Users find the **complex processes** for obtaining numbers outside the US cumbersome and time-consuming.

#### What Are Recent G2 Reviews of Dialaxy?

**["Reliable for our remote team communication"](https://www.g2.com/survey_responses/dialaxy-review-13223735)**

**Rating:** 4.5/5.0 stars

_— Leah A._

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13223735)

**["Great Features for Contact Verification"](https://www.g2.com/survey_responses/dialaxy-review-13189975)**

**Rating:** 4.0/5.0 stars

_— Daniel L._

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13189975)

### [Maqsam](https://www.g2.com/products/maqsam/reviews)

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

**Average Rating:** 4.7/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate Maqsam?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Maqsam?

- **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam)
- **Company Website:** maqsam.com
- **Year Founded:** 2019
- **HQ Location:** Al Rabie District, SA
- **Twitter:** @MaqsamHQ  
273 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe175a78965a05ba2cd08cd78cfb582099a3909c045bd69b547e260ab436e8b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F52185164&secure%5Burl_type%5D=linkedin_company_website)  
163 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 55% Small, 38% Medium

#### What Do G2 Reviewers Say About Maqsam?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations.
- Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal.
- Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance.
- Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly.
- Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations.

##### Cons

- Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication.
- Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls.
- Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls.
- Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use.
- Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls.

#### What Are Recent G2 Reviews of Maqsam?

**["Easy-to-Use Call Recording with Clear Voice, Strong Integrations, and Great Onboarding & Support"](https://www.g2.com/survey_responses/maqsam-review-13148613)**

**Rating:** 5.0/5.0 stars

_— Sami Q._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-13148613)

**["Excellent Support and a Reliable Business Communication Platform"](https://www.g2.com/survey_responses/maqsam-review-13187616)**

**Rating:** 5.0/5.0 stars

_— Salma M._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-13187616)

#### What Are G2 Users Discussing About Maqsam?

- [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments

### [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews)

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.

**Average Rating:** 4.3/5.0

**Total Reviews:** 69

#### How Do G2 Users Rate Zoom Contact Center?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Zoom Contact Center?

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom  
1,042,714 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website)  
13,494 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Farming, Information Technology and Services
- **Company Size:** 44% Medium, 43% Small

#### What Do G2 Reviewers Say About Zoom Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Zoom Contact Center, simplifying call handling and performance monitoring effectively.
- Users appreciate the **user-friendly interface** of Zoom Contact Center, enhancing efficiency in managing calls and interactions.
- Users commend the **increased efficiency** of Zoom Contact Center, enhancing call handling and agent productivity significantly.
- Users praise the **easy setup** of Zoom Contact Center, allowing quick and efficient configuration by administrators.
- Users value the **s seamless integrations** of Zoom Contact Center, enhancing their overall virtual customer service experience.

##### Cons

- Users experience **call issues** with Zoom Contact Center, citing poor integration, inadequate support, and missing essential functionalities.
- Users find a **lack of clarity** in Zoom Contact Center's features, leading to confusion and frustration during use.
- Users express frustration over **missing features** in Zoom Contact Center that complicate call tracking and system integration.
- Users face significant **chat functionality issues** in Zoom Contact Center, hindering effective communication and user experience.
- Users report significant **limitations in core functionality** , making the Zoom Contact Center experience frustrating and inefficient.

#### What Are Recent G2 Reviews of Zoom Contact Center?

**["Powerful Hub for Managing Customer Requests and Team Response Tracking"](https://www.g2.com/survey_responses/zoom-contact-center-review-12945938)**

**Rating:** 5.0/5.0 stars

_— Konstantine S._

[Read full review](https://www.g2.com/survey_responses/zoom-contact-center-review-12945938)

**["Boosts Customer Support with User-Friendly Interface"](https://www.g2.com/survey_responses/zoom-contact-center-review-12907672)**

**Rating:** 4.5/5.0 stars

_— Rafin D._

[Read full review](https://www.g2.com/survey_responses/zoom-contact-center-review-12907672)

### [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind GoTo Connect?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly.
- Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance.
- Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times.
- Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all.
- Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices.

##### Cons

- Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices.
- Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect.
- Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly.
- Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems.
- Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Easy Setup, Empowers Call Center Efficiency"](https://www.g2.com/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338)

**["Clear Calls, Easy Setup, But App Needs Improvement"](https://www.g2.com/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199)

#### What Are G2 Users Discussing About GoTo Connect?

- [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment
- [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect)
- [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment
- [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### [NICE CXone](https://www.g2.com/it/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) sta trasformando il mondo con l'IA che mette le persone al primo posto. Le nostre piattaforme appositamente create e alimentate dall'IA automatizzano gli impegni in azioni proattive, sicure e intelligenti, consentendo a individui e organizzazioni di innovare e agire, dall'interazione alla risoluzione. Affidate da organizzazioni in oltre 150 paesi in tutto il mondo, le piattaforme di NiCE sono ampiamente adottate in vari settori, collegando persone, sistemi e flussi di lavoro per lavorare in modo più intelligente su larga scala, elevando le prestazioni in tutta l'organizzazione e fornendo risultati misurabili comprovati. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Ritiene che the product sia stato un valido partner commerciale?:** 8.2/10 (Category avg: 8.8/10)
- **Chiamata concorrente:** 8.9/10 (Category avg: 8.8/10)
- **Note riassuntive della sessione:** 8.6/10 (Category avg: 8.5/10)
- **Accesso Amministratore:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NICE CXone?

- **Venditore:** [NiCE](https://www.g2.com/it/sellers/nice)
- **Anno di Fondazione:** 1986
- **Sede centrale:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 dipendenti su LinkedIn®
- **Proprietà:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Servizi al consumatore, Tecnologia dell'informazione e servizi
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti trovano NICE CXone una **piattaforma facile da usare** che semplifica efficacemente varie esigenze organizzative.
- Gli utenti apprezzano la **eccellente qualità delle chiamate e il design intuitivo** di NICE CXone, migliorando la comunicazione professionale e la facilità d'uso.
- Gli utenti apprezzano l' **efficienza** di NICE CXone, apprezzando i suoi aggiornamenti rapidi e le funzionalità di automazione intuitive.
- Gli utenti trovano NICE CXone eccezionalmente **utile** per affrontare efficacemente i problemi dei clienti con risposte automatiche preziose.
- Gli utenti elogiano l' **interfaccia intuitiva** di NICE CXone, apprezzandone la facilità di navigazione e l'esperienza di chiamata basata su cloud senza interruzioni.

##### Cons

- Gli utenti spesso affrontano **problemi di chiamata** , inclusi chiamate interrotte e visualizzazione impropria, che influenzano l'affidabilità e l'esperienza complessiva.
- Gli utenti affrontano vari **problemi tecnici** con NICE CXone, inclusi ritardi, interruzioni e documentazione poco chiara, che influenzano l'usabilità.
- Gli utenti lottano con la **ripida curva di apprendimento** di NICE CXone, evidenziando la necessità di migliorare le risorse di formazione.
- Gli utenti trovano le **funzionalità mancanti** in NICE CXone frustranti, in particolare per quanto riguarda le limitazioni nella personalizzazione dei report e delle dashboard.
- Gli utenti esprimono frustrazione per il **scarso supporto clienti** , trovando difficile ottenere assistenza tempestiva quando necessario.

#### What Are Recent G2 Reviews of NICE CXone?

**["Cxone semplifica le chiamate e la pianificazione in un unico posto"](https://www.g2.com/it/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/it/survey_responses/nice-cxone-review-12717141)

**["Piattaforma Affidabile ed Efficiente per l'Esperienza del Cliente"](https://www.g2.com/it/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/it/survey_responses/nice-cxone-review-11739091)

#### What Are G2 Users Discussing About NICE CXone?

- [Come migliora il servizio clienti NICE CXone e su quali funzionalità dovrebbe concentrarsi un nuovo utente per ottenere il massimo impatto?](https://www.g2.com/it/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [A cosa serve NICE CXone?](https://www.g2.com/it/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/it/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/it/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/it/discussions/what-is-incontact)

### [CallHippo](https://www.g2.com/it/products/callhippo/reviews)

CallHippo è un sistema telefonico aziendale di nuova generazione che ti aiuta a connetterti con i tuoi clienti. CallHippo è facile da usare pur offrendo una funzionalità robusta con caratteristiche avanzate come Power Dialer e distribuzione automatica delle chiamate. I nostri ampi report e le integrazioni senza soluzione di continuità potenziano i team di vendita e assistenza per avere conversazioni efficaci con i clienti. Fornendo supporto di classe mondiale 24 ore su 24, 7 giorni su 7 e accessibile tramite desktop e app mobile, CallHippo è fidato da oltre 5000 aziende in tutto il mondo.

**Average Rating:** 4.4/5.0

**Total Reviews:** 406

#### How Do G2 Users Rate CallHippo?

- **Ritiene che the product sia stato un valido partner commerciale?:** 8.8/10 (Category avg: 8.8/10)
- **Chiamata concorrente:** 8.8/10 (Category avg: 8.8/10)
- **Note riassuntive della sessione:** 9.0/10 (Category avg: 8.5/10)
- **Accesso Amministratore:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallHippo?

- **Venditore:** [CallHippo](https://www.g2.com/it/sellers/callhippo)
- **Anno di Fondazione:** 2016
- **Sede centrale:** Claymont, Delaware
- **Twitter:** @CallHippo  
458 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e15216bef4a89adacfb44409d6444008b8131991d1f4c0cb6d242db35c8faf36&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13241094%2F&secure%5Burl_type%5D=linkedin_company_website)  
96 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer
- **Company Size:** 74% Small, 22% Medium

#### What Do G2 Reviewers Say About CallHippo?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di CallHippo, lodando la sua interfaccia intuitiva e la rapida configurazione per tutti i membri del team.
- Gli utenti evidenziano l' **eccellente qualità delle chiamate** di CallHippo, rendendo la comunicazione virtuale semplice e naturale.
- Gli utenti apprezzano la **facile configurazione** di CallHippo, trovandola intuitiva e accessibile per tutti i membri del team.
- Gli utenti apprezzano la **qualità delle chiamate affidabile** di CallHippo, migliorando l'efficienza della loro comunicazione e le connessioni con i clienti.
- Gli utenti elogiano il **supporto clienti reattivo** di CallHippo, evidenziando la loro assistenza immediata e l'attenzione all'esperienza del cliente.

##### Cons

- Gli utenti trovano i **costi di CallHippo piuttosto alti** rispetto ad altri servizi VoIP con piani migliori.
- Gli utenti trovano i **costi elevati** di CallHippo meno competitivi rispetto ad altri servizi VOIP e alternative.
- Gli utenti sperimentano frequentemente **problemi di qualità delle chiamate** con CallHippo, in particolare durante i periodi di massimo utilizzo o in condizioni di internet instabili.
- Gli utenti trovano il **servizio clienti carente** , con disponibilità limitata e canali di supporto obsoleti che influenzano la loro esperienza.
- Gli utenti trovano **funzionalità limitate** frustranti, soprattutto quando le opzioni avanzate richiedono piani tariffari più alti per l'accesso.

#### What Are Recent G2 Reviews of CallHippo?

**["Chiamate aziendali semplici e intuitive con potenti analisi e integrazioni CRM"](https://www.g2.com/it/survey_responses/callhippo-review-13226727)**

**Rating:** 5.0/5.0 stars

_— Pallavi R B._

[Read full review](https://www.g2.com/it/survey_responses/callhippo-review-13226727)

**["Chiamate intuitive e affidabili con potenti analisi e onboarding fluido"](https://www.g2.com/it/survey_responses/callhippo-review-13060997)**

**Rating:** 5.0/5.0 stars

_— Nabi R._

[Read full review](https://www.g2.com/it/survey_responses/callhippo-review-13060997)

#### What Are G2 Users Discussing About CallHippo?

- [A cosa serve CallHippo?](https://www.g2.com/it/discussions/what-is-callhippo-used-for) - 2 comments

### [Convoso](https://www.g2.com/it/products/convoso/reviews)

Convoso è una piattaforma di vendita outbound costruita per team di ricavi ad alte prestazioni e contact center. Progettata per le organizzazioni che dipendono dalle vendite outbound per acquisire clienti, Convoso aiuta le aziende ad aumentare i tassi di contatto, massimizzare la produttività degli agenti e ridurre i costi di acquisizione dei clienti. Convoso unifica il dialing ad alte prestazioni, la gestione delle campagne e la gestione intelligente dei numeri per aiutare i team a connettersi con più potenziali clienti e convertire più opportunità. Le aziende possono automatizzare i flussi di lavoro attraverso la gestione dei lead, delle campagne e delle liste, coinvolgendo i potenziali clienti tramite voce, SMS, email e agenti potenziati dall'IA. Le capacità di gestione intelligente dei numeri aiutano le aziende a monitorare la salute dei numeri, ottimizzare i pool di numeri, automatizzare l'approvvigionamento e abbinare il miglior numero a ciascun lead. Combinato con il dialing predittivo, la velocità di contatto inferiore a 5 secondi, la classificazione avanzata delle chiamate, i controlli di conformità integrati e le analisi in tempo reale, Convoso aiuta le organizzazioni a scalare le operazioni outbound con fiducia. Cosa Distingue Convoso Accendi la Gestione Intelligente dei Numeri: Approvvigionamento automatizzato, punteggio dinamico della salute e Ottimizzazione del Dialing guidata dall'IA che dà priorità ai tuoi numeri con le migliori prestazioni, aiutandoti a ottenere il massimo da ogni lead. Dialer Predittivo e Gestione delle Campagne: Quattro modalità di dialer e un ritmo adattivo assicurano una velocità di contatto fulminea e una maggiore produttività degli agenti. Automazione della Conformità: Mini-TCPA, pulizia RND, STIR/SHAKEN e StateTracker™ integrati per semplificare la conformità e ridurre il rischio. Rilevamento della Segreteria Telefonica di Standard Oro: Un'accuratezza del 97% elimina le chiamate sprecate sulle segreterie telefoniche e aumenta i contatti produttivi. Reportistica Azionabile: Dashboard trasparenti e facili da usare che mettono in evidenza le metriche che impattano veramente sul ROI. Successo del Cliente Dedicato: Onboarding di lusso e supporto continuo progettati per aiutare il tuo team a scalare in modo più intelligente.

**Average Rating:** 4.5/5.0

**Total Reviews:** 248

#### How Do G2 Users Rate Convoso?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.7/10 (Category avg: 8.8/10)
- **Chiamata concorrente:** 9.3/10 (Category avg: 8.8/10)
- **Note riassuntive della sessione:** 9.2/10 (Category avg: 8.5/10)
- **Accesso Amministratore:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Convoso?

- **Venditore:** [Convoso](https://www.g2.com/it/sellers/convoso)
- **Sito web dell'azienda:** www.convoso.com
- **Anno di Fondazione:** 2006
- **Sede centrale:** Los Angeles, CA
- **Twitter:** @convoso  
3,156 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2d632439fb8ec810e314ceef126f027f2e4eb26846755bf4042846b242dab11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F606710%2F&secure%5Burl_type%5D=linkedin_company_website)  
233 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Assicurazioni, Marketing e pubblicità
- **Company Size:** 58% Medium, 40% Small

#### What Do G2 Reviewers Say About Convoso?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di Convoso, trovandolo semplice e intuitivo per il monitoraggio delle chiamate.
- Gli utenti evidenziano l' **incredibile efficienza** di Convoso, migliorando la produttività con strumenti di composizione intelligente e intuitivi.
- Gli utenti elogiano il **supporto clienti utile** di Convoso, notando costantemente l'assistenza tempestiva e la risoluzione efficace dei problemi.
- Gli utenti trovano Convoso **utile** per chiamate in uscita senza sforzo e strumenti preziosi che motivano efficacemente i team di vendita.
- Gli utenti amano l' **interfaccia intuitiva** di Convoso, evidenziando la sua navigazione semplice e le opzioni di personalizzazione facili.

##### Cons

- Gli utenti sperimentano **problemi di chiamata** come disconnessioni improvvise e limiti di tempo per documentare le chiamate, influenzando l'usabilità.
- Gli utenti trovano la **curva di apprendimento ripida** , con un processo di configurazione complesso che sfida i principianti e prolunga il tempo di integrazione.
- Gli utenti trovano Convoso **abbastanza costoso** , rendendo difficile per i piccoli o singoli imprenditori permetterselo.
- Le esperienze degli utenti evidenziano la **complessità del processo di configurazione** , specialmente per i principianti, causando ritardi nella configurazione.
- Gli utenti riscontrano **problemi con il dialer** con ritardi durante la doppia composizione, tuttavia le prestazioni complessive rimangono efficienti e soddisfacenti.

#### What Are Recent G2 Reviews of Convoso?

**["Grazie Convoso!"](https://www.g2.com/it/survey_responses/convoso-review-12349377)**

**Rating:** 4.5/5.0 stars

_— Utente verificato in Risoluzione alternativa delle controversie_

[Read full review](https://www.g2.com/it/survey_responses/convoso-review-12349377)

**["Compositore veloce ed efficiente che mantiene gli agenti concentrati sui veri potenziali clienti"](https://www.g2.com/it/survey_responses/convoso-review-12366223)**

**Rating:** 4.0/5.0 stars

_— Sam D._

[Read full review](https://www.g2.com/it/survey_responses/convoso-review-12366223)

#### What Are G2 Users Discussing About Convoso?

- [How do you use Convoso?](https://www.g2.com/it/discussions/how-do-you-use-convoso)
- [How many employees does Convoso?](https://www.g2.com/it/discussions/how-many-employees-does-convoso) - 1 comment
- [Quanto costa Convoso?](https://www.g2.com/it/discussions/how-much-is-convoso) - 1 comment
- [What does Convoso do?](https://www.g2.com/it/discussions/what-does-convoso-do) - 2 comments, 1 upvote

### [NUACOM](https://www.g2.com/products/nuacom/reviews)

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

**Average Rating:** 4.8/5.0

**Total Reviews:** 304

#### How Do G2 Users Rate NUACOM?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NUACOM?

- **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom)
- **Year Founded:** 2009
- **HQ Location:** Ireland
- **Twitter:** @nuacomie  
742 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e51368bc887f97b7f72eb6dbfba5962e1ad9c7064db4ce5497dc8c57e2c8810&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15194499%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Managing Director
- **Top Industries:** Construction, Staffing and Recruiting
- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About NUACOM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend NUACOM's **excellent customer support** , appreciating the friendly and efficient service they received throughout integration.
- Users highlight the **ease of use** of NUACOM, appreciating its intuitive design and excellent support throughout onboarding.
- Users find NUACOM's support to be **very helpful** , enhancing call management and overall efficiency in their operations.
- Users praise the **easy setup** of NUACOM, highlighting seamless onboarding and quick integration with no issues.
- Users commend NUACOM's **efficient and friendly customer service** , appreciating their helpfulness and knowledgeable support.

##### Cons

- Users report **occasional call issues** and lag, though support assists in resolving these problems effectively.
- Users find **call limitations** with NUACOM frustrating, particularly concerning Keap CRM integration and missed calls.
- Users find NUACOM to be **high cost** , especially when needing multiple extensions and additional features like texting.
- Users express a desire for a **wider selection of features** in NUACOM, limiting their overall experience and convenience.
- Users face **connection issues** with NUACOM, often experiencing dropped calls and difficulties connecting to networks.

#### What Are Recent G2 Reviews of NUACOM?

**["Seamless Multi-Country Number Porting with Proactive, Clear Support"](https://www.g2.com/survey_responses/nuacom-review-12965235)**

**Rating:** 5.0/5.0 stars

_— Virginia D._

[Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235)

**["Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform"](https://www.g2.com/survey_responses/nuacom-review-12798834)**

**Rating:** 4.5/5.0 stars

_— Brian W._

[Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834)

#### What Are G2 Users Discussing About NUACOM?

- [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for)

### [Readymode](https://www.g2.com/products/readymode/reviews)

Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.

**Average Rating:** 4.6/5.0

**Total Reviews:** 208

#### How Do G2 Users Rate Readymode?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Readymode?

- **Seller:** [Readymode](https://www.g2.com/sellers/readymode)
- **Company Website:** readymode.com
- **Year Founded:** 2011
- **HQ Location:** Vancouver, B.C.
- **Twitter:** @goreadymode  
49 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=600b7488b256bb3a043c0d147fcd60ac201fb55c7092da853e6a98b6e308461e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxencall&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Appointment Setter
- **Top Industries:** Real Estate, Insurance
- **Company Size:** 64% Small, 34% Medium

#### What Do G2 Reviewers Say About Readymode?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Readymode for its **efficiency** in streamlining workflows and enhancing collaboration across teams.
- Users value the **time-saving capabilities** of Readymode, streamlining processes and enhancing team collaboration efficiently.
- Users appreciate the **ease of use** in Readymode, enabling efficient collaboration and streamlined content creation.
- Users appreciate the **granular control** of multi-touch client engagement in Readymode, enhancing communication with clients.
- Users highlight the **helpful customer support** of Readymode, enhancing their overall experience and efficiency.

##### Cons

- Users find Readymode's **steep learning curve** challenging for new members, delaying overall team adaptability and flexibility.
- Users find the **difficult learning curve** of Readymode slows adaptation and hinders efficient use of its extensive features.
- Users report **call issues** like missed rescheduling prompts and overlapping screens, leading to frustrating experiences during calls.
- Users experience **slow loading** times with Readymode, particularly when accessing large files, affecting productivity during urgent tasks.
- Users experience **slow performance** with Readymode, facing delays in syncing and occasional crashes, hindering productivity.

#### What Are Recent G2 Reviews of Readymode?

**["Easy to Use, But Integration Issues and Lacking AI Features"](https://www.g2.com/survey_responses/readymode-review-11972859)**

**Rating:** 4.0/5.0 stars

_— Ahmed K._

[Read full review](https://www.g2.com/survey_responses/readymode-review-11972859)

**["Organized Experience with Seamless Auto Dialing"](https://www.g2.com/survey_responses/readymode-review-13182425)**

**Rating:** 4.5/5.0 stars

_— Ahmed E._

[Read full review](https://www.g2.com/survey_responses/readymode-review-13182425)

#### What Are G2 Users Discussing About Readymode?

- [How do I use XenCall dialer?](https://www.g2.com/discussions/readymode-how-do-i-use-xencall-dialer)
- [How do I use XenCall dialer?](https://www.g2.com/discussions/how-do-i-use-xencall-dialer)
- [Where is XenCall located?](https://www.g2.com/discussions/where-is-xencall-located)
- [How much is XenCall a month?](https://www.g2.com/discussions/how-much-is-xencall-a-month) - 1 comment
- [What is XenCall used for?](https://www.g2.com/discussions/what-is-xencall-used-for) - 1 comment

### [CallTools](https://www.g2.com/products/calltools/reviews)

CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowing agents to focus on conversations rather than manual dialing, thereby increasing productivity and optimizing call volume. By utilizing advanced algorithms, the predictive dialer anticipates when agents will be available to take calls, ensuring that they are connected to prospects at the right time. This solution is particularly beneficial for call centers, sales teams, and any organization that relies on high-volume outbound communication. The target audience includes business owners and managers who seek to maximize their team's efficiency and improve overall operational performance. Specific use cases range from telemarketing campaigns to customer follow-ups, where timely and effective communication is crucial for success. Key features of the CallTools.com Predictive Dialer include its ability to handle multiple lines simultaneously, real-time analytics, and seamless integration with customer relationship management (CRM) systems. The predictive dialing technology minimizes downtime by reducing the time agents spend waiting between calls. Additionally, the software offers customizable settings that allow users to adjust dialing modes based on their specific needs, ensuring that the solution can adapt to various business environments. One of the standout benefits of this predictive dialer is its commitment to customer support. CallTools.com prides itself on providing in-house assistance, ensuring that users can receive prompt help when needed. This level of support not only helps in troubleshooting issues but also fosters a sense of partnership between the service provider and its clients. By prioritizing user experience and operational efficiency, CallTools.com enables businesses to make the most of their time and resources. Overall, the CallTools.com Predictive Dialer stands out in the telecommunications software category by combining sophisticated technology with dedicated customer service. Now with unlimited minutes, both inbound and outbound. It empowers businesses to streamline their outbound calling processes, ultimately leading to improved engagement with prospects and higher conversion rates. This solution is designed for those who recognize the value of their time and seek to enhance their communication strategies effectively.

**Average Rating:** 4.8/5.0

**Total Reviews:** 75

#### How Do G2 Users Rate CallTools?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallTools?

- **Seller:** [Call Tools](https://www.g2.com/sellers/call-tools)
- **Company Website:** calltools.com
- **Year Founded:** 2015
- **HQ Location:** Irvine, CA
- **Twitter:** @CallTools  
301 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68b087cd294e4e3e985df41203975a1a793bce7e32de0628cba4cff9e5d7ee43&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6383082%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Real Estate, Financial Services
- **Company Size:** 84% Small, 13% Medium

#### What Do G2 Reviewers Say About CallTools?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **top-notch customer support** of CallTools for its promptness and helpfulness during onboarding.
- Users praise the **ease of use** of CallTools, enabling quick setup and efficient dialing without extensive training.
- Users appreciate the **prompt and knowledgeable support** of CallTools, enhancing their overall experience and productivity.
- Users value the **fast and intuitive features** of CallTools, enhancing productivity and simplifying high-volume calling tasks.
- Users praise CallTools for its **intuitive design** , enabling quick setup and efficient dialing for increased productivity.

##### Cons

- Users note that while CallTools is effective, the service is **expensive** , making it a significant investment.
- Users find the **learning curve overwhelming** , especially during early stages, despite helpful onboarding for non-tech savvy individuals.
- Users note the **high cost** of CallTools, but believe it’s worth the investment for quality performance.
- Users find the **onboarding process complex** , sometimes wasting time but beneficial for less tech-savvy individuals.
- Users find the **dialer limitations** frustrating due to delays between calls, impacting their efficiency.

#### What Are Recent G2 Reviews of CallTools?

**["CallTools Live Filtering and Outstanding Support Streamline Our Calling Operations"](https://www.g2.com/survey_responses/calltools-review-12443012)**

**Rating:** 5.0/5.0 stars

_— Florence d._

[Read full review](https://www.g2.com/survey_responses/calltools-review-12443012)

**["Phenomenal Support—Issues Resolved in Minutes"](https://www.g2.com/survey_responses/calltools-review-12511203)**

**Rating:** 4.0/5.0 stars

_— Brady M._

[Read full review](https://www.g2.com/survey_responses/calltools-review-12511203)

#### What Are G2 Users Discussing About CallTools?

- [How do I recycle lists in CallTools?](https://www.g2.com/discussions/how-do-i-recycle-lists-in-calltools)
- [How do I import contacts into CallTools?](https://www.g2.com/discussions/how-do-i-import-contacts-into-calltools)
- [How do you use CallTools?](https://www.g2.com/discussions/how-do-you-use-calltools)
- [How much is CallTools monthly?](https://www.g2.com/discussions/how-much-is-calltools-monthly)

### [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews)

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.

**Average Rating:** 4.2/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 52% Medium, 28% Small

#### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Vonage Contact Center, appreciating its smooth integration and functional dialer.
- Users value the **excellent customer support** of Vonage Contact Center, enhancing their overall experience with the platform.
- Users value the **easy setup** of Vonage Contact Center, enabling quick implementation and seamless usability for teams.
- Users value the **easy integrations** with CRM systems, facilitating quick implementation and user-friendly experiences.
- Users value the **seamless CRM integration** and reliable cloud platform of Vonage Contact Center for improved service.

##### Cons

- Users struggle with **call issues** like spam markings and slow connectivity, complicating their outreach efforts.
- Users experience **customization difficulty** with Vonage Contact Center, finding it challenging to tailor features to their workflows.
- Users note the **expensive pricing** of Vonage Contact Center, though they believe it's worth the investment compared to alternatives.
- Users find the **limited customization** options in Vonage Contact Center restrict their ability to tailor the system effectively.
- Users report **communication issues** with Vonage Contact Center, particularly with calls marked as spam and recent text messaging problems.

#### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)?

**["I have had Vonage for years and had no issues"](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)**

**Rating:** 4.5/5.0 stars

_— Caprice R._

[Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)

**["Easy to use, love the simple"](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-9882226)**

**Rating:** 4.0/5.0 stars

_— Alba P._

[Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-9882226)

#### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)?

- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce)
- [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do)
- [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment
- [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center)

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