# Best Contact Center Software for Small Business - Page 2

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 348

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,300+ Authentic Reviews
- 348+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=53495&focus%5B%5D=95230&focus%5B%5D=5494&focus%5B%5D=4215&focus%5B%5D=1318232&focus%5B%5D=163288)

Highlighted products: Aircall, CloudTalk, Nextiva, Ringover, Agentforce Service (formerly Salesforce Service Cloud), Genesys Cloud CX, Google Contact Center AI, and KrispCall.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=nextiva&focus%5B%5D=ringover&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=google-google-contact-center-ai&focus%5B%5D=krispcall&segment=small-business)

**Sponsored**

### GoodAccess

GoodAccess is a cybersecurity platform (SASE/SSE) that empowers medium-sized enterprises to easily implement Zero Trust Architecture (ZTA) in their infrastructure, regardless of its complexity or scale. By leveraging a Low-Code/No-Code approach, GoodAccess delivers a hardware-free, rapid deployment solution within hours or days, allowing companies to enhance their security without the need for in-house IT experts. Our platform ensures seamless integration with modern SaaS/cloud applications as well as legacy systems, protecting critical assets for remote and hybrid workforces. GoodAccess serves businesses with 50-5000 employees across diverse industries, particularly those adopting multi-cloud and SaaS environments. What does GoodAccess do? GoodAccess protects the customer’s infrastructure under one zero-trust umbrella, regardless of how complex, heterogeneous, or widespread it is. It is a good fit for companies supporting full-remote or hybrid modes of work using both company-issued and employees’ own devices. The low-code/no-code, cloud-based SASE platform allows medium-sized businesses to create and manage zero trust architecture easily. In today’s cybersecurity landscape, this is an essential part of any medium-sized organization’s security, and a highly effective enabler of regulatory compliance. The GoodAccess platform combines several latest technologies to tackle the most pressing cybersecurity challenges of today. ✅ Remote access and BYOD—Device security enforcement with device inventory and posture checks. ✅ Multi-factor authentication (MFA)---Unified MFA solution for all critical systems, including legacy applications. ✅ Identity-based access control (IAM/FwaaS)---Zero-Trust Architecture enabling control of all access by identity (SSO/SCIM). ✅ Network encryption and segmentation—Segmentation at maximum granularity radically reduces the attack surface. ✅ Full control and visibility—Security logs and reports from across the entire organization with SIEM integration. What makes GoodAccess unique? GoodAccess stands out by its usability-first design. It is an all-SaaS, zero-hardware platform that fits any infrastructure to deliver network-based Zero-Trust Architecture (SDP) without the need for an IT expert on staff. Our key uniquenesses include: ✅ Simplicity—Low-code/no-code/no-hardware platform for medium-sized organizations. ✅ Market-leading deployment time—GoodAccess takes hours to days to deploy. ✅ Infrastructure-agnostic—Deployable over any existing infrastructure. ✅ Easy management—No certified IT experts needed. ✅ Zero Trust on network layer—Allows for simple integration of legacy applications. ✅ Based in the EU—Ideal cybersecurity provider for NIS2 compliance. Interested in giving GoodAccess a shot? Book a Free Demo: https://calendar.goodaccess.com/meetings/eva-hisemova Start your Free Trial: https://app.goodaccess.com/free-trial/

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-06T20%3A46%3A15Z&secure%5Bdisplayable_resource_id%5D=1848&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=130601&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=130601&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=15e2215ece8d4b9138b85afac3633ccfaec6e7a4771e021fbf144b2470d468ab&secure%5Burl%5D=https%3A%2F%2Fwww.goodaccess.com%2Flp%2Fenterprise-vpn&secure%5Burl_type%5D=custom_url)

### [RingCX](https://www.g2.com/products/ringcx/reviews)

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

**Average Rating:** 4.5/5.0

**Total Reviews:** 72

#### How Do G2 Users Rate RingCX?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.1/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind RingCX?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 45% Small, 39% Medium

#### What Do G2 Reviewers Say About RingCX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **streamlined interface** of RingCX, finding it easy to navigate and enhancing overall workflow.
- Users love the **user-friendly interface** and seamless integration of RingCX, enhancing their communication experience.
- Users highlight the **great customer support** of RingCX, ensuring a smooth experience and effective problem resolution.
- Users commend the **easy setup** of RingCX, making implementation and customization straightforward for everyone.
- Users praise the **easy implementation** of RingCX, appreciating its time-saving features and supportive documentation.

##### Cons

- Users face **call issues** with difficulty retrieving past calls and frustrating 911 location confirmations each login.
- Users often face **difficulties with call searching** and toggling between RingCX and mobile, impacting usability.
- Users find **limited features** in RingCX, feeling less flexibility in customization compared to legacy CCaaS platforms.
- Users note the **missing features** in RingCX, especially in advanced capabilities and integrations with specific tools.
- Users experience **slow customer support** response times, leading to frustration during urgent communication issues with RingCX.

#### What Are Recent G2 Reviews of RingCX?

**["RingCX Gave Me a Better Way to Understand Customer Conversations"](https://www.g2.com/survey_responses/ringcx-review-13058446)**

**Rating:** 5.0/5.0 stars

_— Mamta N._

[Read full review](https://www.g2.com/survey_responses/ringcx-review-13058446)

**["All-in-One Contact Center Platform with Strong Omnichannel Routing"](https://www.g2.com/survey_responses/ringcx-review-13196673)**

**Rating:** 4.5/5.0 stars

_— Cyprian A._

[Read full review](https://www.g2.com/survey_responses/ringcx-review-13196673)

### [Gladly](https://www.g2.com/products/gladly/reviews)

Gladly is a software designed to put the customer, not the ticket, at the center of every service conversation for customer-centric B2C brands. The software provides continuous cross-channel conversations and empathetic automation by leveraging proprietary Customer AI. It automates routine service interactions and reduces cost-per-contact while preserving human connection for complex or high-value moments. Gladly addresses the foundational problem of ticket-centric CX platforms by reimagining customer service around lifelong customer relationships. The software supports seamless omnichannel engagement, agent productivity, and loyalty outcomes for brands seeking radically efficient and radically personal service experiences.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,086

#### How Do G2 Users Rate Gladly?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Gladly?

- **Seller:** [Gladly](https://www.g2.com/sellers/gladly)
- **Company Website:** www.gladly.ai
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @gladly  
4,071 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website)  
225 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Experience Advisor
- **Top Industries:** Retail, Consumer Services
- **Company Size:** 61% Medium, 22% Small

#### What Do G2 Reviewers Say About Gladly?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement.
- Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively.
- Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions.
- Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support.
- Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity.

##### Cons

- Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality.
- Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications.
- Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements.
- Users experience a **slight learning curve** initially, but onboarding support helps ease the process.
- Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments.

#### What Are Recent G2 Reviews of Gladly?

**["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)**

**Rating:** 4.5/5.0 stars

_— Ranjit K._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12765926)

**["Intuitive, Unified Customer Conversations with Powerful Analytics"](https://www.g2.com/survey_responses/gladly-review-12917752)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12917752)

#### What Are G2 Users Discussing About Gladly?

- [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments
- [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)

Five9 Intelligent Cloud Contact Center Platform is a software designed to transform customer experience through intelligent, omnichannel engagement across voice, digital, and AI-driven interaction channels. The software provides omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation by leveraging Five9 Genius AI embedded across a cloud-native platform. It automates hyper-personalized customer journeys and reduces operational costs by enabling AI Agents and human agents to work collaboratively. Five9 Intelligent Cloud Contact Center Platform addresses fragmented and frustrating customer experiences by unifying interactions into seamless, AI-driven journeys that anticipate customer needs. The software supports integrations with leading CRM and enterprise systems, industry-specific use cases, and 99.999% uptime reliability for over 2,500 customers worldwide.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9  
14,856 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,127 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Manager
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement.
- Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly.
- Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience.
- Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities.
- Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring.

##### Cons

- Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience.
- Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality.
- Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing.
- Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service.
- Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost)
- [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments

### [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews)

8x8 Contact Center is a software designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. The software provides omnichannel customer engagement capabilities by leveraging cloud-based, AI-powered technology. It automates cross-channel support workflows and reduces fragmentation across communication touchpoints. 8x8 Contact Center addresses the complexity of managing multiple customer communication channels by consolidating them into a single platform. The software supports contact center operations across a wide range of digital and voice channels for businesses of varying sizes.

**Average Rating:** 4.1/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate 8x8 Contact Center?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 8x8 Contact Center?

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8  
11,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations Manager
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 54% Medium, 36% Small

#### What Do G2 Reviewers Say About 8x8 Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use and implementation** of 8x8 Contact Center, enhancing operational efficiency and communication.
- Users commend the **helpful customer support** of 8x8 Contact Center, ensuring quick assistance and satisfaction.
- Users value the **responsive customer support** of 8x8 Contact Center, appreciating their quick and helpful assistance.
- Users value the **omnichannel support** and analytics of 8x8 Contact Center, enhancing customer interaction and service efficiency.
- Users value the **efficiency** of 8x8 Contact Center, enhancing customer service and operational scalability seamlessly.

##### Cons

- Users find the **missing features** of 8x8 Contact Center limiting, hindering effective administration and user experience.
- Users express frustration with **poor customer support** , highlighting unhelpful chatbots and lack of effective administration.
- Users find the **call management process cumbersome** , struggling with multiple platforms and complex settings.
- Users find the **complexity** of the 8x8 Contact Center settings frustrating, impacting usability and admin efficiency.
- Users express frustration over **integration issues** with Zoho ERP and other call center services, complicating their experience.

#### What Are Recent G2 Reviews of 8x8 Contact Center?

**["Feature-Rich, Easy-to-Use Contact Center with Streamlined Onboarding and CRM Integration"](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)**

**Rating:** 5.0/5.0 stars

_— William N._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)

**["Efficient Service with Personable Support, AI Needs Improvement"](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)**

**Rating:** 4.0/5.0 stars

_— Sam C._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)

#### What Are G2 Users Discussing About 8x8 Contact Center?

- [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for)

### [Maqsam](https://www.g2.com/products/maqsam/reviews)

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

**Average Rating:** 4.7/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate Maqsam?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Maqsam?

- **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam)
- **Company Website:** maqsam.com
- **Year Founded:** 2019
- **HQ Location:** Al Rabie District, SA
- **Twitter:** @MaqsamHQ  
273 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe175a78965a05ba2cd08cd78cfb582099a3909c045bd69b547e260ab436e8b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F52185164&secure%5Burl_type%5D=linkedin_company_website)  
163 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 55% Small, 38% Medium

#### What Do G2 Reviewers Say About Maqsam?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations.
- Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal.
- Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance.
- Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly.
- Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations.

##### Cons

- Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication.
- Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls.
- Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls.
- Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use.
- Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls.

#### What Are Recent G2 Reviews of Maqsam?

**["Easy-to-Use Call Recording with Clear Voice, Strong Integrations, and Great Onboarding & Support"](https://www.g2.com/survey_responses/maqsam-review-13148613)**

**Rating:** 5.0/5.0 stars

_— Sami Q._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-13148613)

**["Excellent Support and a Reliable Business Communication Platform"](https://www.g2.com/survey_responses/maqsam-review-13187616)**

**Rating:** 5.0/5.0 stars

_— Salma M._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-13187616)

#### What Are G2 Users Discussing About Maqsam?

- [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments

### [Dialaxy](https://www.g2.com/products/dialaxy/reviews)

Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence.

**Average Rating:** 4.5/5.0

**Total Reviews:** 232

#### How Do G2 Users Rate Dialaxy?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Dialaxy?

- **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc)
- **Year Founded:** 2023
- **HQ Location:** Dover, US
- **Twitter:** @dialaxyapp  
21 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db5ef0f7e2490e9972229592324bdda161e5d3348426fde650fa4aacc3aeb844&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialaxy&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Executive, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Small, 39% Medium

#### What Do G2 Reviewers Say About Dialaxy?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Dialaxy to be **easy to use** , simplifying the process of buying numbers and managing calls efficiently.
- Users rave about the **exceptional customer support** from Dialaxy, making it easy to resolve issues quickly.
- Users praise the **reliability** of Dialaxy, highlighting excellent call quality and seamless communication for managing client interactions.
- Users appreciate the **helpful customer support** of Dialaxy, offering quick resolutions and a user-friendly experience.
- Users value the **excellent call quality** of Dialaxy, enjoying clear and quick connections for communication.

##### Cons

- Users find the **number options limited** to US and Canada, wishing for more international choices.
- Users find the **missing features** in Dialaxy, such as templates and CRM options, a limitation in their experience.
- Users note the **limited features** of Dialaxy, hindering their experience with message notifications and integrations.
- Users dislike the **geographical restrictions** limiting Dialaxy to US and Canadian numbers, complicating access for international users.
- Users find the **complex processes** for obtaining numbers outside the US cumbersome and time-consuming.

#### What Are Recent G2 Reviews of Dialaxy?

**["A tool for Managing Business Spam Calls"](https://www.g2.com/survey_responses/dialaxy-review-13120888)**

**Rating:** 4.0/5.0 stars

_— Meera H._

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13120888)

**["Great Features for Contact Verification"](https://www.g2.com/survey_responses/dialaxy-review-13189975)**

**Rating:** 4.0/5.0 stars

_— Daniel L._

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13189975)

### [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews)

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.

**Average Rating:** 4.3/5.0

**Total Reviews:** 69

#### How Do G2 Users Rate Zoom Contact Center?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Zoom Contact Center?

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom  
1,042,714 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website)  
13,494 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Farming, Information Technology and Services
- **Company Size:** 44% Medium, 43% Small

#### What Do G2 Reviewers Say About Zoom Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Zoom Contact Center, simplifying call handling and performance monitoring effectively.
- Users appreciate the **user-friendly interface** of Zoom Contact Center, enhancing efficiency in managing calls and interactions.
- Users commend the **increased efficiency** of Zoom Contact Center, enhancing call handling and agent productivity significantly.
- Users praise the **easy setup** of Zoom Contact Center, allowing quick and efficient configuration by administrators.
- Users value the **s seamless integrations** of Zoom Contact Center, enhancing their overall virtual customer service experience.

##### Cons

- Users experience **call issues** with Zoom Contact Center, citing poor integration, inadequate support, and missing essential functionalities.
- Users find a **lack of clarity** in Zoom Contact Center's features, leading to confusion and frustration during use.
- Users express frustration over **missing features** in Zoom Contact Center that complicate call tracking and system integration.
- Users face significant **chat functionality issues** in Zoom Contact Center, hindering effective communication and user experience.
- Users report significant **limitations in core functionality** , making the Zoom Contact Center experience frustrating and inefficient.

#### What Are Recent G2 Reviews of Zoom Contact Center?

**["Boosts Customer Support with User-Friendly Interface"](https://www.g2.com/survey_responses/zoom-contact-center-review-12907672)**

**Rating:** 4.5/5.0 stars

_— Rafin D._

[Read full review](https://www.g2.com/survey_responses/zoom-contact-center-review-12907672)

**["Powerful Hub for Managing Customer Requests and Team Response Tracking"](https://www.g2.com/survey_responses/zoom-contact-center-review-12945938)**

**Rating:** 5.0/5.0 stars

_— Konstantine S._

[Read full review](https://www.g2.com/survey_responses/zoom-contact-center-review-12945938)

### [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind GoTo Connect?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly.
- Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance.
- Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times.
- Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all.
- Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices.

##### Cons

- Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices.
- Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect.
- Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly.
- Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems.
- Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Clear Calls, Easy Setup, But App Needs Improvement"](https://www.g2.com/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199)

**["Easy Setup, Empowers Call Center Efficiency"](https://www.g2.com/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338)

#### What Are G2 Users Discussing About GoTo Connect?

- [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment
- [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect)
- [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment
- [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [CallHippo](https://www.g2.com/products/callhippo/reviews)

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

**Average Rating:** 4.4/5.0

**Total Reviews:** 405

#### How Do G2 Users Rate CallHippo?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallHippo?

- **Seller:** [CallHippo](https://www.g2.com/sellers/callhippo)
- **Year Founded:** 2016
- **HQ Location:** Claymont, Delaware
- **Twitter:** @CallHippo  
458 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e15216bef4a89adacfb44409d6444008b8131991d1f4c0cb6d242db35c8faf36&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13241094%2F&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 74% Small, 22% Medium

#### What Do G2 Reviewers Say About CallHippo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CallHippo, praising its intuitive interface and quick setup for all team members.
- Users highlight the **excellent call quality** of CallHippo, making virtual communication feel effortless and natural.
- Users appreciate the **easy setup** of CallHippo, finding it intuitive and accessible for all team members.
- Users appreciate the **reliable call quality** of CallHippo, enhancing their communication efficiency and customer connections.
- Users praise the **responsive customer support** of CallHippo, highlighting their immediate assistance and attention to customer experience.

##### Cons

- Users find the **costs of CallHippo quite high** compared to other VoIP services with better plans.
- Users find the **high costs** of CallHippo less competitive compared to other VOIP services and alternatives.
- Users frequently experience **call quality issues** with CallHippo, particularly during peak usage or unstable internet conditions.
- Users find the **customer service lacking** , with limited availability and outdated support channels impacting their experience.
- Users find **limited features** frustrating, especially when advanced options require higher pricing plans for access.

#### What Are Recent G2 Reviews of CallHippo?

**["Call Recording and Dashboard Make Performance Tracking Effortless"](https://www.g2.com/survey_responses/callhippo-review-13039318)**

**Rating:** 5.0/5.0 stars

_— Sourabh G._

[Read full review](https://www.g2.com/survey_responses/callhippo-review-13039318)

**["Intuitive, Reliable Calling with Powerful Analytics and Smooth Onboarding"](https://www.g2.com/survey_responses/callhippo-review-13060997)**

**Rating:** 5.0/5.0 stars

_— Nabi R._

[Read full review](https://www.g2.com/survey_responses/callhippo-review-13060997)

#### What Are G2 Users Discussing About CallHippo?

- [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) - 2 comments

### [Convoso](https://www.g2.com/products/convoso/reviews)

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter.

**Average Rating:** 4.5/5.0

**Total Reviews:** 248

#### How Do G2 Users Rate Convoso?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Convoso?

- **Seller:** [Convoso](https://www.g2.com/sellers/convoso)
- **Company Website:** www.convoso.com
- **Year Founded:** 2006
- **HQ Location:** Los Angeles, CA
- **Twitter:** @convoso  
3,156 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2d632439fb8ec810e314ceef126f027f2e4eb26846755bf4042846b242dab11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F606710%2F&secure%5Burl_type%5D=linkedin_company_website)  
233 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Marketing and Advertising
- **Company Size:** 58% Medium, 40% Small

#### What Do G2 Reviewers Say About Convoso?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Convoso, finding it straightforward and user-friendly for tracking calls.
- Users highlight the **incredible efficiency** of Convoso, enhancing productivity with smart dialing and intuitive tools.
- Users praise the **helpful customer support** of Convoso, consistently noting timely assistance and effective issue resolution.
- Users find Convoso **helpful** for effortless outbound calling and valuable tools that motivate sales teams effectively.
- Users love the **user-friendly interface** of Convoso, highlighting its straightforward navigation and easy customization options.

##### Cons

- Users experience **call issues** such as sudden logouts and time constraints for documenting calls, impacting usability.
- Users find the **learning curve steep** , with a complex setup process that challenges beginners and extends integration time.
- Users find Convoso to be **quite expensive** , making it challenging for small or solo entrepreneurs to afford.
- User experiences highlight the **complexity of the setup process** , especially for beginners, causing delays in configuration.
- Users experience **dialer issues** with delays during double dialing, yet overall performance remains efficient and satisfactory.

#### What Are Recent G2 Reviews of Convoso?

**["Thank you Convoso!"](https://www.g2.com/survey_responses/convoso-review-12349377)**

**Rating:** 4.5/5.0 stars

_— Verified User in Alternative Dispute Resolution_

[Read full review](https://www.g2.com/survey_responses/convoso-review-12349377)

**["Fast, Efficient Dialer That Keeps Agents Focused on Real Prospects"](https://www.g2.com/survey_responses/convoso-review-12366223)**

**Rating:** 4.0/5.0 stars

_— Sam D._

[Read full review](https://www.g2.com/survey_responses/convoso-review-12366223)

#### What Are G2 Users Discussing About Convoso?

- [How do you use Convoso?](https://www.g2.com/discussions/how-do-you-use-convoso)
- [How many employees does Convoso?](https://www.g2.com/discussions/how-many-employees-does-convoso) - 1 comment
- [How much is Convoso?](https://www.g2.com/discussions/how-much-is-convoso) - 1 comment
- [What does Convoso do?](https://www.g2.com/discussions/what-does-convoso-do) - 2 comments, 1 upvote

### [Readymode](https://www.g2.com/products/readymode/reviews)

Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.

**Average Rating:** 4.6/5.0

**Total Reviews:** 206

#### How Do G2 Users Rate Readymode?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Readymode?

- **Seller:** [Readymode](https://www.g2.com/sellers/readymode)
- **Company Website:** readymode.com
- **Year Founded:** 2011
- **HQ Location:** Vancouver, B.C.
- **Twitter:** @goreadymode  
49 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=600b7488b256bb3a043c0d147fcd60ac201fb55c7092da853e6a98b6e308461e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxencall&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Appointment Setter
- **Top Industries:** Real Estate, Insurance
- **Company Size:** 64% Small, 34% Medium

#### What Do G2 Reviewers Say About Readymode?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Readymode for its **efficiency** in streamlining workflows and enhancing collaboration across teams.
- Users value the **time-saving capabilities** of Readymode, streamlining processes and enhancing team collaboration efficiently.
- Users appreciate the **ease of use** in Readymode, enabling efficient collaboration and streamlined content creation.
- Users appreciate the **granular control** of multi-touch client engagement in Readymode, enhancing communication with clients.
- Users highlight the **helpful customer support** of Readymode, enhancing their overall experience and efficiency.

##### Cons

- Users find Readymode's **steep learning curve** challenging for new members, delaying overall team adaptability and flexibility.
- Users find the **difficult learning curve** of Readymode slows adaptation and hinders efficient use of its extensive features.
- Users report **call issues** like missed rescheduling prompts and overlapping screens, leading to frustrating experiences during calls.
- Users experience **slow loading** times with Readymode, particularly when accessing large files, affecting productivity during urgent tasks.
- Users experience **slow performance** with Readymode, facing delays in syncing and occasional crashes, hindering productivity.

#### What Are Recent G2 Reviews of Readymode?

**["Easy to Use, But Integration Issues and Lacking AI Features"](https://www.g2.com/survey_responses/readymode-review-11972859)**

**Rating:** 4.0/5.0 stars

_— Ahmed K._

[Read full review](https://www.g2.com/survey_responses/readymode-review-11972859)

**["Organized Experience with Seamless Auto Dialing"](https://www.g2.com/survey_responses/readymode-review-13182425)**

**Rating:** 4.5/5.0 stars

_— Ahmed E._

[Read full review](https://www.g2.com/survey_responses/readymode-review-13182425)

#### What Are G2 Users Discussing About Readymode?

- [How do I use XenCall dialer?](https://www.g2.com/discussions/readymode-how-do-i-use-xencall-dialer)
- [How do I use XenCall dialer?](https://www.g2.com/discussions/how-do-i-use-xencall-dialer)
- [Where is XenCall located?](https://www.g2.com/discussions/where-is-xencall-located)
- [How much is XenCall a month?](https://www.g2.com/discussions/how-much-is-xencall-a-month) - 1 comment
- [What is XenCall used for?](https://www.g2.com/discussions/what-is-xencall-used-for) - 1 comment

### [NUACOM](https://www.g2.com/products/nuacom/reviews)

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

**Average Rating:** 4.8/5.0

**Total Reviews:** 303

#### How Do G2 Users Rate NUACOM?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NUACOM?

- **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom)
- **Year Founded:** 2009
- **HQ Location:** Ireland
- **Twitter:** @nuacomie  
742 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e51368bc887f97b7f72eb6dbfba5962e1ad9c7064db4ce5497dc8c57e2c8810&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15194499%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Managing Director
- **Top Industries:** Construction, Staffing and Recruiting
- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About NUACOM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend NUACOM's **excellent customer support** , appreciating the friendly and efficient service they received throughout integration.
- Users highlight the **ease of use** of NUACOM, appreciating its intuitive design and excellent support throughout onboarding.
- Users find NUACOM's support to be **very helpful** , enhancing call management and overall efficiency in their operations.
- Users praise the **easy setup** of NUACOM, highlighting seamless onboarding and quick integration with no issues.
- Users commend NUACOM's **efficient and friendly customer service** , appreciating their helpfulness and knowledgeable support.

##### Cons

- Users report **occasional call issues** and lag, though support assists in resolving these problems effectively.
- Users find **call limitations** with NUACOM frustrating, particularly concerning Keap CRM integration and missed calls.
- Users find NUACOM to be **high cost** , especially when needing multiple extensions and additional features like texting.
- Users express a desire for a **wider selection of features** in NUACOM, limiting their overall experience and convenience.
- Users face **connection issues** with NUACOM, often experiencing dropped calls and difficulties connecting to networks.

#### What Are Recent G2 Reviews of NUACOM?

**["Seamless Multi-Country Number Porting with Proactive, Clear Support"](https://www.g2.com/survey_responses/nuacom-review-12965235)**

**Rating:** 5.0/5.0 stars

_— Virginia D._

[Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235)

**["Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform"](https://www.g2.com/survey_responses/nuacom-review-12798834)**

**Rating:** 4.5/5.0 stars

_— Brian W._

[Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834)

#### What Are G2 Users Discussing About NUACOM?

- [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for)

### [CallTools](https://www.g2.com/products/calltools/reviews)

CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowing agents to focus on conversations rather than manual dialing, thereby increasing productivity and optimizing call volume. By utilizing advanced algorithms, the predictive dialer anticipates when agents will be available to take calls, ensuring that they are connected to prospects at the right time. This solution is particularly beneficial for call centers, sales teams, and any organization that relies on high-volume outbound communication. The target audience includes business owners and managers who seek to maximize their team's efficiency and improve overall operational performance. Specific use cases range from telemarketing campaigns to customer follow-ups, where timely and effective communication is crucial for success. Key features of the CallTools.com Predictive Dialer include its ability to handle multiple lines simultaneously, real-time analytics, and seamless integration with customer relationship management (CRM) systems. The predictive dialing technology minimizes downtime by reducing the time agents spend waiting between calls. Additionally, the software offers customizable settings that allow users to adjust dialing modes based on their specific needs, ensuring that the solution can adapt to various business environments. One of the standout benefits of this predictive dialer is its commitment to customer support. CallTools.com prides itself on providing in-house assistance, ensuring that users can receive prompt help when needed. This level of support not only helps in troubleshooting issues but also fosters a sense of partnership between the service provider and its clients. By prioritizing user experience and operational efficiency, CallTools.com enables businesses to make the most of their time and resources. Overall, the CallTools.com Predictive Dialer stands out in the telecommunications software category by combining sophisticated technology with dedicated customer service. Now with unlimited minutes, both inbound and outbound. It empowers businesses to streamline their outbound calling processes, ultimately leading to improved engagement with prospects and higher conversion rates. This solution is designed for those who recognize the value of their time and seek to enhance their communication strategies effectively.

**Average Rating:** 4.8/5.0

**Total Reviews:** 75

#### How Do G2 Users Rate CallTools?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallTools?

- **Seller:** [Call Tools](https://www.g2.com/sellers/call-tools)
- **Company Website:** calltools.com
- **Year Founded:** 2015
- **HQ Location:** Irvine, CA
- **Twitter:** @CallTools  
301 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68b087cd294e4e3e985df41203975a1a793bce7e32de0628cba4cff9e5d7ee43&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6383082%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Real Estate, Financial Services
- **Company Size:** 84% Small, 13% Medium

#### What Do G2 Reviewers Say About CallTools?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **top-notch customer support** of CallTools for its promptness and helpfulness during onboarding.
- Users praise the **ease of use** of CallTools, enabling quick setup and efficient dialing without extensive training.
- Users appreciate the **prompt and knowledgeable support** of CallTools, enhancing their overall experience and productivity.
- Users value the **fast and intuitive features** of CallTools, enhancing productivity and simplifying high-volume calling tasks.
- Users praise CallTools for its **intuitive design** , enabling quick setup and efficient dialing for increased productivity.

##### Cons

- Users note that while CallTools is effective, the service is **expensive** , making it a significant investment.
- Users find the **learning curve overwhelming** , especially during early stages, despite helpful onboarding for non-tech savvy individuals.
- Users note the **high cost** of CallTools, but believe it’s worth the investment for quality performance.
- Users find the **onboarding process complex** , sometimes wasting time but beneficial for less tech-savvy individuals.
- Users find the **dialer limitations** frustrating due to delays between calls, impacting their efficiency.

#### What Are Recent G2 Reviews of CallTools?

**["Phenomenal Support—Issues Resolved in Minutes"](https://www.g2.com/survey_responses/calltools-review-12511203)**

**Rating:** 4.0/5.0 stars

_— Brady M._

[Read full review](https://www.g2.com/survey_responses/calltools-review-12511203)

**["CallTools Live Filtering and Outstanding Support Streamline Our Calling Operations"](https://www.g2.com/survey_responses/calltools-review-12443012)**

**Rating:** 5.0/5.0 stars

_— Florence d._

[Read full review](https://www.g2.com/survey_responses/calltools-review-12443012)

#### What Are G2 Users Discussing About CallTools?

- [How do I recycle lists in CallTools?](https://www.g2.com/discussions/how-do-i-recycle-lists-in-calltools)
- [How do I import contacts into CallTools?](https://www.g2.com/discussions/how-do-i-import-contacts-into-calltools)
- [How do you use CallTools?](https://www.g2.com/discussions/how-do-you-use-calltools)
- [How much is CallTools monthly?](https://www.g2.com/discussions/how-much-is-calltools-monthly)

### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)

JustCall is a software designed to bring calls, texts, email, and WhatsApp together in one AI-powered business communication platform for customer-facing teams. The software provides real-time agent assist, AI coaching, sentiment analysis, call scoring, and smart routing by leveraging advanced AI tools and integrations across 100+ CRM platforms. It automates routine tasks and workflows and reduces manual effort through auto, predictive, and power dialers alongside inbound AI Voice Agents. JustCall addresses the challenge of managing fragmented customer communication channels by unifying all conversations into a single collaborative workspace. The software supports global phone numbers, SMS and MMS messaging, shared WhatsApp and email inboxes, and multi-level IVR for over 6,000 businesses worldwide.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,362

#### How Do G2 Users Rate JustCall?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind JustCall?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** www.saaslabs.co
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About JustCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication.
- Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization.
- Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly.
- Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution.
- Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface.

##### Cons

- Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively.
- Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling.
- Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet.
- Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall.
- Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections.

#### What Are Recent G2 Reviews of JustCall?

**["Integration with HubSpot Enhances Call Management"](https://www.g2.com/survey_responses/justcall-review-13141009)**

**Rating:** 4.0/5.0 stars

_— Paul W._

[Read full review](https://www.g2.com/survey_responses/justcall-review-13141009)

**["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)**

**Rating:** 5.0/5.0 stars

_— Richard L._

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

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