Best Contact Center Software for Small Business - Page 2

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 520

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Contivio (+19.13%) - Among all products in this category, Contivio recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 49,100+ Authentic Reviews
  • 520+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Nextiva, Ringover, Google Contact Center AI, Talkdesk, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=nextiva&focus%5B%5D=ringover&focus%5B%5D=google-google-contact-center-ai&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&segment=small-business)

8x8 Contact Center

8x8 Contact Center is a software designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. The software provides omnichannel customer engagement capabilities by leveraging cloud-based, AI-powered technology. It automates cross-channel support workflows and reduces fragmentation across communication touchpoints. 8x8 Contact Center addresses the complexity of managing multiple customer communication channels by consolidating them into a single platform. The software supports contact center operations across a wide range of digital and voice channels for businesses of varying sizes.

Average Rating: 4.1/5.0

Total Reviews: 247

How Do G2 Users Rate 8x8 Contact Center?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.0/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind 8x8 Contact Center?

  • Seller: 8x8
  • Company Website:
  • Year Founded: 1987
  • HQ Location: San Jose, CA
  • Twitter: @8x8
    11,056 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,846 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 54% Medium, 37% Small

What Do G2 Reviewers Say About 8x8 Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of 8x8 Contact Center, highlighting its user-friendly features and accessible support.
  • Users value the knowledgeable and friendly support at 8x8 Contact Center, enhancing their overall experience and problem-solving.
  • Users value the knowledgeable and friendly customer support at 8x8 Contact Center, enhancing the overall experience.
  • Users praise the user-friendly interface of 8x8, facilitating seamless communication and support for their teams.
  • Users value the efficiency of 8x8 Contact Center, enabling seamless communication and effective client service for teams.
Cons
  • Users express frustration over missing features like custom report grouping and automated scheduling visibility in 8x8 Contact Center.
  • Users experience poor customer support, highlighted by long wait times and unhelpful assistance during crucial moments.
  • Users express frustration with call transfer limitations within the 8x8 Contact Center, complicating communication efficiency.
  • Users find the complexity of 8x8 Contact Center overwhelming, especially with administration and licensing challenges complicating usage.
  • Users face integration issues with 8x8 Contact Center, complicating workflows and requiring multiple platforms for data management.

What Are Recent G2 Reviews of 8x8 Contact Center?

What Are G2 Users Discussing About 8x8 Contact Center?

MightyCall

MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.

Average Rating: 4.4/5.0

Total Reviews: 344

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How Do G2 Users Rate MightyCall?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind MightyCall?

  • Seller: MightyCall
  • Year Founded: 2013
  • HQ Location: San Francisco Bay Area, CA
  • Twitter: @MightyCall
    1,499 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Real Estate
  • Company Size: 90% Small, 7% Medium

What Do G2 Reviewers Say About MightyCall?

AI-generated summary from verified user reviews

Pros
  • Users find MightyCall's ease of use outstanding, thanks to its intuitive interface and efficient features.
  • Users praise the quick and effective customer support from MightyCall, resolving issues promptly and efficiently.
  • Users find MightyCall's customer support very helpful, promptly addressing queries and troubleshooting issues effectively.
  • Users commend the outstanding customer support of MightyCall, praising quick responses and knowledgeable assistance during use.
  • Users commend the reliability of MightyCall, highlighting its impressive call quality and seamless integration across devices.
Cons
  • Users report call issues with MightyCall, affecting connectivity and causing potential losses in business opportunities.
  • Users experience number issues with MightyCall, including SMS limits and call handling problems that hinder efficiency.
  • Users find the IVR setup complex and experience confusion with tools, affecting overall usability.
  • Users experience connection issues with MightyCall, leading to dropped calls and inconsistent text delivery.
  • Users are disappointed by missing features, particularly the lack of call recording and issues with the call journal.

What Are Recent G2 Reviews of MightyCall?

What Are G2 Users Discussing About MightyCall?

Readymode

Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.

Average Rating: 4.6/5.0

Total Reviews: 242

How Do G2 Users Rate Readymode?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Readymode?

  • Seller: Readymode
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Vancouver, CA
  • Twitter: @goreadymode
    49 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Appointment Setter
  • Top Industries: Real Estate, Insurance
  • Company Size: 63% Small, 34% Medium

What Do G2 Reviewers Say About Readymode?

AI-generated summary from verified user reviews

Pros
  • Users commend the efficiency of Readymode, enhancing workflow and streamlining content creation for better collaboration.
  • Users find Readymode a time-saver, streamlining the content creation process and enhancing team collaboration effortlessly.
  • Users appreciate the ease of use in Readymode, noting its intuitive features that streamline workflows and enhance collaboration.
  • Users value the granular control of multi-touch engagement, enhancing communication and streamlining client interactions effectively.
  • Users appreciate the predictive calling tools of Readymode, which enhance efficiency and improve agent performance significantly.
Cons
  • Users find Readymode's steep learning curve challenging for new team members, hindering quick adaptation and efficiency.
  • Users find the difficult learning curve of Readymode challenging, hindering new team member adaptation and workflow efficiency.
  • Users face call issues with scheduling, overlapping screens, and internet dependency, affecting overall efficiency and experience.
  • Users experience slow loading times with Readymode, causing frustration and interruptions in their workflow when accessing files.
  • Users experience slow performance with Readymode, facing delays in syncing and occasional crashes during prolonged use.

What Are Recent G2 Reviews of Readymode?

What Are G2 Users Discussing About Readymode?

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Maqsam

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

Average Rating: 4.7/5.0

Total Reviews: 106

How Do G2 Users Rate Maqsam?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.4/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Maqsam?

  • Seller: Maqsam
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Al Rabie District, SA
  • Twitter: @MaqsamHQ
    273 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    165 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Maqsam?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Maqsam, enjoying its straightforward implementation and efficiency in daily operations.
  • Users commend Maqsam for its responsive customer support, highlighting the outstanding assistance from the account manager team.
  • Users value the robust reporting capabilities and intuitive calling features of Maqsam, enhancing team efficiency.
  • Users praise Maqsam for its helpful and supportive account manager team, notably enhancing their overall experience.
  • Users value the convenience and reliability of Maqsam's call management features, enhancing their support team’s efficiency.
Cons
  • Users report terrible call quality with frequent disconnections and app bugs, hindering effective communication.
  • Users report poor call quality with Maqsam, highlighting issues like disconnections and unclear voice during calls.
  • Users report significant call quality issues with Maqsam, including unclear voice, drops, and connectivity problems.
  • Users frequently experience connection issues with Maqsam, affecting call quality and overall stability.
  • Users report significant voice quality issues with Maqsam, including clarity and stability problems during calls.

What Are Recent G2 Reviews of Maqsam?

What Are G2 Users Discussing About Maqsam?

CallHippo

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

Average Rating: 4.4/5.0

Total Reviews: 411

How Do G2 Users Rate CallHippo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.0/10 (Category avg: 8.5/10)
  • Administrator Access: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind CallHippo?

  • Seller: CallHippo
  • Year Founded: 2016
  • HQ Location: Claymont, Delaware
  • Twitter: @CallHippo
    458 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    108 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 21% Medium

What Do G2 Reviewers Say About CallHippo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use with CallHippo, finding the interface intuitive and easy to navigate.
  • Users commend the reliable call quality of CallHippo, enhancing their communication experience significantly.
  • Users value the reliable call quality of CallHippo, enhancing their communication efficiency and connection with clients.
  • Users love the easy setup of CallHippo, enabling seamless integration and quick adaptation for new employees.
  • Users commend CallHippo's excellent customer support, appreciating prompt responses and helpful assistance for all inquiries.
Cons
  • Users find CallHippo expensive compared to competitors, suggesting a need for more competitive pricing options.
  • Users find CallHippo's pricing to be somewhat high, suggesting a need for more competitive options in the market.
  • Users experience occasional connection issues like call disconnections and minor latency affecting their calling experience.
  • Users experience inconsistent call quality with CallHippo, affected by connection stability and limitations on lower plans.
  • Users face frequent dialer issues with CallHippo, including unresponsive dashboards and repeated login requirements.

What Are Recent G2 Reviews of CallHippo?

What Are G2 Users Discussing About CallHippo?

Gladly

Gladly is a software designed to put the customer, not the ticket, at the center of every service conversation for customer-centric B2C brands. The software provides continuous cross-channel conversations and empathetic automation by leveraging proprietary Customer AI. It automates routine service interactions and reduces cost-per-contact while preserving human connection for complex or high-value moments. Gladly addresses the foundational problem of ticket-centric CX platforms by reimagining customer service around lifelong customer relationships. The software supports seamless omnichannel engagement, agent productivity, and loyalty outcomes for brands seeking radically efficient and radically personal service experiences.

Average Rating: 4.7/5.0

Total Reviews: 1,087

How Do G2 Users Rate Gladly?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.4/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Gladly?

  • Seller: Gladly
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, California
  • Twitter: @gladly
    4,071 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    222 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Experience Advisor
  • Top Industries: Retail, Consumer Services
  • Company Size: 61% Medium, 22% Small

What Do G2 Reviewers Say About Gladly?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Gladly, making it accessible and beginner-friendly for efficient customer engagement.
  • Users find Gladly extremely helpful for staying organized and easily accessing tools for customer support.
  • Users appreciate the innovative features of Gladly, enhancing efficiency with ticket automation and seamless interactions.
  • Users appreciate the efficiency of Gladly, enhancing workflow and simplifying customer interactions seamlessly.
  • Users value the exceptional onboarding process at Gladly, enhancing collaboration and efficiency in customer service.
Cons
  • Users note the missing features in Gladly, especially in reporting and third-party integrations, affecting usability.
  • Users face a slight learning curve initially, though onboarding support helps ease the transition to using Gladly.
  • Users feel Gladly has limited features that hinder efficiency and accuracy, particularly with AI capabilities and integrations.
  • Users often experience call issues with Gladly, affecting their communication quality and overall usability.
  • Users find Gladly's limited customization options for reporting and interface features constrain their analytical capabilities and comfort.

What Are Recent G2 Reviews of Gladly?

What Are G2 Users Discussing About Gladly?

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

Average Rating: 4.4/5.0

Total Reviews: 1,397

How Do G2 Users Rate GoTo Connect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 8.4/10 (Category avg: 8.9/10)

Who Is the Company Behind GoTo Connect?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 69% Small, 24% Medium

What Do G2 Reviewers Say About GoTo Connect?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of GoTo Connect, enabling smooth interactions and seamless functionality anywhere.
  • Users appreciate the timely and helpful customer support of GoTo Connect, enhancing their overall experience and efficiency.
  • Users praise the reliability of GoTo Connect, ensuring seamless communication and consistent performance without glitches.
  • Users find the easy setup of GoTo Connect convenient for managing calls and adding new users effortlessly.
  • Users value the user-friendly interface of GoTo Connect, appreciating its ease of use and seamless integration with Microsoft Teams.
Cons
  • Users report frequent call issues with sound quality, delays, and occasional software glitches affecting communication.
  • Users face significant limitations with GoTo Connect, including an outdated app interface and challenging offboarding processes.
  • Users find the limited features frustrating, particularly with complex fax processes and confusing functionality.
  • Users report inconsistent customer service, experiencing both helpful and unhelpful representatives, leading to frustration in problem resolution.
  • Users experience poor customer support, with inconsistent service and difficulty in resolving issues effectively.

What Are Recent G2 Reviews of GoTo Connect?

What Are G2 Users Discussing About GoTo Connect?

Dialaxy

Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence.

Average Rating: 4.5/5.0

Total Reviews: 259

How Do G2 Users Rate Dialaxy?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Dialaxy?

  • Seller: Dialaxy Inc.
  • Year Founded: 2023
  • HQ Location: Dover, US
  • Twitter: @dialaxyapp
    21 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Executive, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Small, 35% Medium

What Do G2 Reviewers Say About Dialaxy?

AI-generated summary from verified user reviews

Pros
  • Users find Dialaxy's ease of use refreshing, enabling quick and straightforward number management without unnecessary features.
  • Users appreciate the friendly and helpful customer support of Dialaxy, ensuring a smooth communication experience.
  • Users commend Dialaxy for its exceptional reliability in call quality, even during multiple calls, enhancing their experience.
  • Users value the exceptional call quality and helpful support of Dialaxy, ensuring seamless communication every time.
  • Users commend Dialaxy for its clear call quality and reliable performance, enhancing their virtual communication experience.
Cons
  • Users express frustration with number availability issues, especially the limited access to international numbers and connection failures.
  • Users note several missing features in Dialaxy, especially for large team functionality and iOS compatibility.
  • Users find the limited features of Dialaxy frustrating, wishing for more options and improvements in design.
  • Users face geographical restrictions resulting in delayed access to international numbers and additional documentation requirements.
  • Users find the complex processes of Dialaxy challenging, especially with automation and integration for new users.

What Are Recent G2 Reviews of Dialaxy?

NUACOM

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

Average Rating: 4.8/5.0

Total Reviews: 313

How Do G2 Users Rate NUACOM?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind NUACOM?

  • Seller: NUACOM
  • Year Founded: 2009
  • HQ Location: Ireland
  • Twitter: @nuacomie
    742 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Managing Director
  • Top Industries: Computer Software, Construction
  • Company Size: 93% Small, 7% Medium

What Do G2 Reviewers Say About NUACOM?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from Nuacom, highlighting quick resolutions and helpful onboarding assistance.
  • Users value the ease of use of NUACOM, appreciating its quick setup and helpful training resources.
  • Users highlight the helpful support team of NUACOM, ensuring a smooth transition and efficient service.
  • Users appreciate the easy setup of NUACOM, which streamlines the onboarding process for smooth functionality.
  • Users highlight the fantastic customer service of NUACOM, noting the friendly and efficient support provided.
Cons
  • Users experience call issues with missed connections and complicated configurations, hindering effective use of Nuacom.
  • Users face call limitations with missed calls and unnecessary voicemail time restrictions, complicating the communication experience.
  • Users wish for a wider selection of features, including headset options and multi-company access in the app.
  • Users find the dialer issues frustrating, noting slow performance and inaccurate name pronunciations impacting usability.
  • Users find NUACOM to be high cost, especially when needing multiple extensions or additional features like texting.

What Are Recent G2 Reviews of NUACOM?

What Are G2 Users Discussing About NUACOM?

Five9 Intelligent Cloud Contact Center Platform

Five9 Intelligent Cloud Contact Center Platform is a software designed to transform customer experience through intelligent, omnichannel engagement across voice, digital, and AI-driven interaction channels. The software provides omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation by leveraging Five9 Genius AI embedded across a cloud-native platform. It automates hyper-personalized customer journeys and reduces operational costs by enabling AI Agents and human agents to work collaboratively. Five9 Intelligent Cloud Contact Center Platform addresses fragmented and frustrating customer experiences by unifying interactions into seamless, AI-driven journeys that anticipate customer needs. The software supports integrations with leading CRM and enterprise systems, industry-specific use cases, and 99.999% uptime reliability for over 2,500 customers worldwide.

Average Rating: 4.1/5.0

Total Reviews: 604

How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

  • Seller: Five9
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Ramon, CA
  • Twitter: @Five9
    14,856 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,127 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Manager
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 56% Medium, 23% Small

What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of Five9, highlighting its seamless integrations and straightforward implementation.
  • Users value the exceptional customer support of Five9, noting its responsiveness and dedication to addressing concerns promptly.
  • Users appreciate the exceptional support from Five9, highlighting their responsiveness and dedication to addressing customer needs.
  • Users value the superb user-friendly interface and seamless integrations of Five9, enhancing their overall experience.
  • Users value the efficiency of Five9, highlighting its easy user setup and streamlined reporting features.
Cons
  • Users face challenges with call issues, particularly due to weak email interaction reporting and slow SMS features.
  • Users find the complexity of Five9's interface and reporting functions challenging, requiring significant training and experience.
  • Users highlight missing features in Five9, underlining a lack of customization and outdated UI for better usability.
  • Users often face technical issues like call drops and system disruptions that hinder overall productivity and workflow efficiency.
  • Users experience poor customer support, often requiring additional assistance and facing communication delays with Five9 services.

What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

Call Center Studio

Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix. Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate. The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality. Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead.

Average Rating: 4.8/5.0

Total Reviews: 95

How Do G2 Users Rate Call Center Studio?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Call Center Studio?

  • Seller: Call Center Studio
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Chicago, Illinois
  • Twitter: @CCS4CX
    174 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,816 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Support Executive, Consultant
  • Top Industries: Telecommunications, Consumer Services
  • Company Size: 62% Medium, 25% Small

What Do G2 Reviewers Say About Call Center Studio?

AI-generated summary from verified user reviews

Pros
  • Users find Call Center Studio’s user-friendly interface and support team invaluable for efficient team management and operations.
  • Users highlight the efficiency of Call Center Studio, enhancing call routing and agent productivity effortlessly.
  • Users value the easy setup of Call Center Studio, praising its smooth onboarding and effective integration capabilities.
  • Users appreciate the powerful and flexible features of Call Center Studio, enhancing efficiency and agent performance in a unified platform.
  • Users value the seamless integrations of Call Center Studio, enhancing versatility across various communication channels.
Cons
  • Users find that Call Center Studio's complex reporting lacks needed flexibility and detail for effective usage.
  • Users find the dashboard issues in Call Center Studio limit flexibility and detail in reporting features.
  • Users find the inadequate search functionality limits their ability to efficiently track and manage customer interactions.
  • Users experience integration issues with Call Center Studio, facing inconsistent API behavior and challenges in root cause analysis.
  • Users find the lack of clarity in reporting features limits their ability to track and analyze data effectively.

What Are Recent G2 Reviews of Call Center Studio?

What Are G2 Users Discussing About Call Center Studio?

Crexendo

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device.

Average Rating: 4.9/5.0

Total Reviews: 355

How Do G2 Users Rate Crexendo?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Crexendo?

  • Seller: Crexendo Business Solutions
  • Company Website:
  • Year Founded: 1995
  • HQ Location: Tempe, Arizona
  • Twitter: @Crexendo
    3,287 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    158 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Non-Profit Organization Management, Construction
  • Company Size: 77% Small, 21% Medium

What Do G2 Reviewers Say About Crexendo?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional customer support from Crexendo, highlighting their expertise and availability during the process.
  • Users highlight the exceptional support and expertise from the Crexendo team, making transitions seamless and stress-free.
  • Users praise the exceptional customer service from Crexendo, highlighting responsiveness and support throughout the transition process.
  • Users value the ease of use of Crexendo, appreciating the straightforward service transfer and helpful support.
  • Users appreciate the easy setup of Crexendo, praising its straightforwardness and helpful customer support throughout the process.
Cons
  • Users experience call issues during ISP outages, causing interruptions and challenging technical fixes despite team support.
  • Users find that customer service can be a hassle, making it difficult to get timely assistance when needed.
  • Users are frustrated by the overwhelming number of spam calls and issues with caller ID impacting client communication.
  • Users find the implementation process complex, often requiring IT assistance and feeling confused by numerous options.
  • Users find the initial payment requirement of Crexendo inconvenient before the service is fully utilized.

What Are Recent G2 Reviews of Crexendo?

What Are G2 Users Discussing About Crexendo?

Zoom Contact Center

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.

Average Rating: 4.3/5.0

Total Reviews: 69

How Do G2 Users Rate Zoom Contact Center?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Zoom Contact Center?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Farming, Information Technology and Services
  • Company Size: 44% Medium, 43% Small

What Do G2 Reviewers Say About Zoom Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Zoom Contact Center, which simplifies setup and enhances overall functionality.
  • Users appreciate the user-friendly interface of Zoom Contact Center, enhancing efficiency and call management in operations.
  • Users appreciate the increased efficiency and transparency of Zoom Contact Center, enhancing call handling and reporting capabilities.
  • Users value the easy setup of Zoom Contact Center, allowing quick customization and efficient administration.
  • Users appreciate the seamless integrations of Zoom Contact Center, enhancing their workflow and customer service efficiency.
Cons
  • Users experience significant call issues with Zoom Contact Center, citing poor integration and missing basic functionalities.
  • Users express frustration over the lack of clarity in essential features, complicating their overall experience with Zoom Contact Center.
  • Users find the missing features in Zoom Contact Center hinder functionality and complicate their operational efficiency.
  • Users find significant chat functionality issues in Zoom Contact Center, hindering effective communication and workflow.
  • Users find the lack of basic functionality in Zoom Contact Center frustrating, impacting efficiency and usability.

What Are Recent G2 Reviews of Zoom Contact Center?

NICE CXone

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 1,604

How Do G2 Users Rate NICE CXone?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind NICE CXone?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • Twitter: @NICELtd
    14,655 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,296 employees on LinkedIn®
  • Ownership: NASDAQ: NICE

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Agent
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 52% Medium, 34% Large

What Do G2 Reviewers Say About NICE CXone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of NICE CXone, making it simple for new employees to adapt quickly.
  • Users appreciate the intuitive interface and comprehensive features of NICE CXone, enhancing customer service and usability.
  • Users value the intuitive interface and easy implementation of NICE CXone, enhancing overall efficiency and user experience.
  • Users find the intuitive interface of NICE CXone easy for new employees, enhancing overall customer service effectiveness.
  • Users value the intuitive interface of NICE CXone, enhancing ease of use and quick onboarding for new employees.
Cons
  • Users often face call issues with NICE CXone, experiencing dropped calls and difficulty changing agent status during critical moments.
  • Users experience frequent technical issues with lag, crashes, and outages, disrupting their workflow and impacting performance.
  • Users express frustration with the missing features in NICE CXone, particularly the lack of integrated tools and supervisor mode.
  • Users consistently face poor customer support, especially in accessing billing and getting timely technical assistance.
  • Users experience frustrating delays in information and support response times, impacting overall effectiveness of NICE CXone.

What Are Recent G2 Reviews of NICE CXone?

What Are G2 Users Discussing About NICE CXone?

Convoso

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter.

Average Rating: 4.5/5.0

Total Reviews: 249

How Do G2 Users Rate Convoso?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Convoso?

  • Seller: Convoso
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Los Angeles, CA
  • Twitter: @convoso
    3,156 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    224 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Insurance Agent, Agent
  • Top Industries: Insurance, Marketing and Advertising
  • Company Size: 58% Medium, 40% Small

What Do G2 Reviewers Say About Convoso?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Convoso, finding navigation and call tracking both simple and effective.
  • Users praise the exceptional efficiency of Convoso, highlighting its intuitive interface and seamless implementation for sales teams.
  • Users praise the helpful customer support of Convoso, noting their timely assistance and easy navigation.
  • Users value the effortless outbound calling experience Convoso provides, aided by smart dialing and responsive support.
  • Users love the user-friendly interface of Convoso, making navigation and customization a breeze.
Cons
  • Users experience call issues including sudden logouts and automatic status changes that hinder documentation during calls.
  • Many users find the learning curve steep for Convoso, especially during initial setup and custom configurations.
  • Users find Convoso quite expensive, making it challenging for small or solo entrepreneurs to afford.
  • Users find the setup process complex, especially for beginners, causing delays in getting started with Convoso.
  • Users find dialer issues due to delays in double dialing, but appreciate the overall efficiency compensating for this.

What Are Recent G2 Reviews of Convoso?

What Are G2 Users Discussing About Convoso?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated