G2

Konstantine S.

Менеджер по развитию бизнеса

Small-Business (50 or fewer emp.)

6/10/2026

"Powerful Hub for Managing Customer Requests and Team Response Tracking"

5/5

What do you like best about Zoom Contact Center?

It’s a place where a company can receive and manage customer requests, including calls, messages, chats, and other inquiries. Managers can see who wrote or called, decide who the request should be passed to, review what has already been discussed with the customer, and track how quickly the team is responding. Review collected by and hosted on G2.com.

What do you dislike about Zoom Contact Center?

I think it’s sometimes too expensive and takes too much time to use, so at times it feels easier to make contacts through another service. This can be frustrating. Review collected by and hosted on G2.com.

What problems is Zoom Contact Center solving and how is that benefiting you?

It makes it much easier to keep track of who I spoke with, what we discussed, and what needs to happen next. That saves me time, helps me avoid missing important follow-ups, and keeps my work more structured.

For me, the biggest benefit is staying organized and being able to respond to people faster, especially when I’m working with many contacts at the same time. Review collected by and hosted on G2.com.