G2

Rafin D.

Travel Consultant

Mid-Market (51-1000 emp.)

6/2/2026

"Boosts Customer Support with User-Friendly Interface"

4.5/5

What do you like best about Zoom Contact Center?

I use Zoom Contact Center to manage customer calls and chats efficiently, which helps our team provide faster support and improve the overall customer experience. I like its user-friendly interface and the ability to manage customer interactions from one place. These features help our team work more efficiently and respond to customers faster. We integrate Zoom Contact Center with our CRM and other customer support tools to manage and track interactions more efficiently. The initial setup was fairly straightforward and didn't take much time to get up and running. Review collected by and hosted on G2.com.

What do you dislike about Zoom Contact Center?

The reporting features could be more customizable and there are occasional performance delays. More flexible reports filters and faster system performance during peak usage would make the experience even better. Review collected by and hosted on G2.com.

What problems is Zoom Contact Center solving and how is that benefiting you?

I use Zoom Contact Center to efficiently manage customer calls and chats, streamline support, and reduce response times. Its user-friendly interface allows us to handle all interactions in one place, improving team efficiency and customer experience. Integration with our CRM enhances tracking and management. Review collected by and hosted on G2.com.