I really appreciate how little training Call Center Studio requires. Agents can handle real conversations within a day or two, working on a single screen without having to juggle multiple windows. Supervisors also have real-time visibility, which means support reaches agents while they're on shift, not after the fact. Review collected by and hosted on G2.com.

I wish agents had more control over their own screen settings, like notification preferences and panel placements. It's not a major issue, but it does come up often enough that having more individualized options would be helpful. Review collected by and hosted on G2.com.