G2

Maria .

CMO

Small-Business (50 or fewer emp.)

9/3/2026

"Quick, Reliable Support with Great Communication"

5/5

What do you like best about 8x8 Contact Center?

Quick, good listeners, reliable, respectful, and great communication. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

Nothing much to add, but I feel like the process is easy. When I contact support, they get back to us very quickly. Review collected by and hosted on G2.com.

What problems is 8x8 Contact Center solving and how is that benefiting you?

We contacted 8x8 via a scheduled callback about an issue where Extension 19 could not make or receive calls through the 8x8 Work application on an iOS device. A ScreenMeet remote session was started to review the setup, and the user configuration settings for Extension 19 were reset to their default values. After the reset, we placed test calls to confirm that both inbound and outbound calling were fully restored in the mobile app. The customer confirmed the application is now working properly and agreed to close the case as resolved. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

edit

Hi Maria, Wonderful to hear our support team's quick, respectful communication got Extension 19 back up and running smoothly on iOS! It's great that the remote session and reset resolved the calling issue fully and got you back to business. Thanks for the kind words!