Best Chatbots Software - Page 3

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,322

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,100+ Authentic Reviews
  • 1,322+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Brevo

Brevo is a CRM and marketing platform built in Europe, headquartered in Paris and used by over 600,000 businesses worldwide. With Brevo, you run email, SMS, WhatsApp, push and live chat from one account, with your contacts, deals and customer data in a built-in CRM. Brevo hosts customer data on servers in France and Germany, is ISO 27001 certified and works to GDPR standards. If your customers are in Europe, so is their data. Brevo is built for small and mid-sized teams with big plans and little time for complicated software. You start free with up to 300 emails a day, build newsletters and automations with drag and drop, and bring in Aura AI for copy, segments and send times as you grow. Brevo reports 99% email deliverability, backed by an in-house deliverability team. Support is available in six languages on every plan, including the free one. Brevo was formerly known as Sendinblue. What you can do with Brevo: - Run campaigns across email, SMS, WhatsApp, web and mobile push, and Mobile Wallet with the Brevo Marketing Platform - Send order confirmations, password resets and alerts by email, SMS or WhatsApp with Brevo Transactional Email, over SMTP or API with official SDKs in 7 programming languages - Merge data from your store, CRM and offline sources into one customer profile with the Brevo Customer Data Platform - Answer live chat, chatbot, WhatsApp, Instagram and Facebook messages from one inbox, and take calls, with Brevo Conversations - Manage pipelines, deals, meetings and call recordings with the Brevo Sales Platform - Reward repeat customers with points, tiers and digital loyalty cards with Brevo Loyalty Start for free: https://www.brevo.com/products/marketing-platform/ Get a custom quote: https://www.brevo.com/enterprise/contact-us/

Average Rating: 4.5/5.0

Total Reviews: 2,612

How Do G2 Users Rate Brevo?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Control: 7.8/10 (Category avg: 8.8/10)
  • Analytics: 9.0/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Brevo?

  • Seller: Brevo
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Paris
  • LinkedIn® Page: www.linkedin.com
    880 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 84% Small, 13% Medium

What Do G2 Reviewers Say About Brevo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Brevo, benefiting from its simple interface and integrated marketing tools.
  • Users appreciate the integration of CRM, email marketing, and automation in Brevo, simplifying customer management and campaign building.
  • Users appreciate Brevo for its flexibility in automation and reliable email delivery, enhancing their marketing efforts effectively.
  • Users appreciate the easy setup of Brevo, facilitating streamlined management of marketing campaigns and client communications.
  • Users appreciate the flexibility in automation and customer journeys that Brevo offers, simplifying campaign management effectively.
Cons
  • Users find Brevo's missing reporting features limiting, hindering the effectiveness of their marketing strategies.
  • Users find Brevo's limited features hinder its effectiveness, particularly in reporting, automation, and customization options.
  • Users are frustrated by Brevo's limited customization options in templates, restricting creative design capabilities significantly.
  • Users experience a steep learning curve with Brevo, particularly due to confusing tutorials and navigation challenges.
  • Users find Brevo's pricing to be expensive, leading many to prefer the free account over costly plans.

What Are Recent G2 Reviews of Brevo?

What Are G2 Users Discussing About Brevo?

GTM Studio - Powered by ZoomInfo

Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next.

Average Rating: 4.5/5.0

Total Reviews: 3,397

How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Control: 8.1/10 (Category avg: 8.8/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind GTM Studio - Powered by ZoomInfo?

  • Seller: ZoomInfo
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Vancouver, WA
  • LinkedIn® Page: www.linkedin.com
    9,779 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 24% Large

What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo?

AI-generated summary from verified user reviews

Pros
  • Users value the advanced filtering and segmentation features of GTM Studio, enhancing targeting and campaign effectiveness.
  • Users find the lead enrichment capabilities of GTM Studio invaluable for targeted and effective demand generation campaigns.
  • Users appreciate the ease of use in GTM Studio, highlighting its simple navigation and straightforward setup process.
  • Users value the accuracy of data in GTM Studio, enabling precise targeting and effective demand generation campaigns.
  • Users value the high accuracy of data in GTM Studio, significantly enhancing targeting and campaign effectiveness.
Cons
  • Users feel that the pricing is expensive, especially for small teams, necessitating careful use of credits.
  • Users experience data inaccuracy, with outdated information and the need for manual validation affecting reliability.
  • Users find the cost to be high for small teams, impacting accessibility despite comparable market pricing.
  • Users find the platform to have a steep learning curve, making it complex and overwhelming for new users.
  • Users find the steep learning curve of GTM Studio challenging, particularly impacting new users' ability to navigate the platform.

What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo?

What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo?

HelpCrunch

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount.

Average Rating: 4.7/5.0

Total Reviews: 235

How Do G2 Users Rate HelpCrunch?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Control: 9.1/10 (Category avg: 8.8/10)
  • Analytics: 9.2/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind HelpCrunch?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 83% Small, 15% Medium

What Do G2 Reviewers Say About HelpCrunch?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of HelpCrunch, praising its intuitive design and simple setup process.
  • Users appreciate the user-friendly interface of HelpCrunch, praising its ease of setup and efficient integration.
  • Users appreciate the user-friendly setup of HelpCrunch, making integration and localization effortless for great customer experiences.
  • Users appreciate the intuitive and reliable live chat of HelpCrunch, enhancing customer support efficiency and satisfaction.
  • Users appreciate the professional and responsive customer support of HelpCrunch, enhancing their overall experience and satisfaction.
Cons
  • Users feel the need for more flexibility in customization options for widgets and email templates in HelpCrunch.
  • Users find the slow loading speeds of the live chat feature to be a significant drawback for their experience.
  • Users face chat loading speed issues that hinder performance, with hopes for future optimizations and AI improvements.
  • Users find the pricing of HelpCrunch expensive for small businesses, with additional costs for features like AI editing.
  • Users experience slow loading times with HelpCrunch chat, affecting performance and prompting requests for optimization improvements.

What Are Recent G2 Reviews of HelpCrunch?

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Dialog

Dialog is a generative AI-powered conversational commerce platform built to enhance the online shopping experience for e-commerce brands. By engaging website visitors in real time, Dialog replicates the in-store experience through instant answers, smart product discovery, and personalized product recommendations based on shopper behavior. Seamlessly integrating with leading e-commerce platforms, Dialog adapts to each brand’s tone of voice for natural, consistent customer interactions. By reducing cart abandonment, improving customer satisfaction, and increasing conversion rates, Dialog helps online retailers drive more revenue with an intuitive, AI-driven customer experience. Already working with top e-commerce brands such as Oh my cream!, Delsey Paris, La belle boucle, Jollymama, MG Motors, Aime, Gerard Bertrand and more to come !

Average Rating: 5.0/5.0

Total Reviews: 13

How Do G2 Users Rate Dialog?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Analytics: 7.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Dialog?

  • Seller: Dialog
  • Year Founded: 2023
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Cosmetics
  • Company Size: 46% Small, 31% Medium

What Do G2 Reviewers Say About Dialog?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive UX of Dialog, facilitating smooth deployment and seamless optimization of online experiences.
  • Users value Dialog's intuitive UX and seamless integration, enhancing collaboration and improving customer experience effortlessly.
  • Users appreciate the intuitive UX and rapid adaptations of Dialog, enhancing collaboration and onsite customer experience.
  • Users appreciate the implementation ease of Dialog, enabling quick and efficient deployment that enhances their ecommerce experience.
  • Users value the easy implementation of Dialog, enabling swift integration and immediate results without disrupting workflows.
Cons
  • Users note that the dashboard is improvable, but appreciate the ongoing support from the Dialog team.

What Are Recent G2 Reviews of Dialog?

Capacity

Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel including customers that have saved $1.5M in support costs, reduced AHT by 19%, and raised CSAT by 30%. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. Designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. DSW, one of North America's largest footwear retailers, partnered with Capacity to create automated, personalized experiences across 500+ locations, saving $1.5M in support costs and improving CSAT by 30%. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. Reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Independent research shows AI guidance built from top-performer behavior lifts agent productivity 14% on average and up to 34% for the newest agents making it one of the fastest ways to close the experience gap when attrition runs high. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions versus the 1–2% industry average for manual QA programs and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice. Culligan booked 3,000+ meetings within their first 60 days, including 50+ appointments over weekends, generating $650K in tied revenue without adding headcount. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly. Because 91% of AI models degrade in accuracy over time when left static, the platform is designed to get smarter with every interaction instead of quietly drifting — catching and correcting issues before they reach customers at scale. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. Proven Results: Thrasio cut QA costs by $260K annually and raised CSAT from 89% to 97% after reaching 100% interaction coverage. DSW saved $1.5M in support costs and improved CSAT by 30%. Culligan booked 3,000+ meetings in their first 60 days, generating $650K in tied revenue. By unifying the entire customer journey, from proactive outreach to post-interaction analysis , Capacity helps organizations scale efficiently, reduce operational costs and deliver exceptional service.

Average Rating: 4.7/5.0

Total Reviews: 109

How Do G2 Users Rate Capacity?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 7.7/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Capacity?

  • Seller: Capacity
  • Year Founded: 2017
  • HQ Location: University City, Missouri
  • LinkedIn® Page: www.linkedin.com
    701 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Retail
  • Company Size: 40% Medium, 34% Small

What Do G2 Reviewers Say About Capacity?

AI-generated summary from verified user reviews

Pros
  • Users find Capacity to be extremely easy to use, with intuitive features that enhance workflow and integration.
  • Users find the easy setup of Capacity to be seamless, enhancing their overall experience and efficiency.
  • Users highlight the efficiency of Capacity, noting time and cost savings through streamlined workflows and automation.
  • Users find Capacity's support team and documentation incredibly helpful, enhancing ease of use and workflow efficiency.
  • Users praise the outstanding customer support of Capacity, appreciating their proactive and helpful team for enhancing user experience.
Cons
  • Users note the complex setup of Capacity requires significant time and a dedicated implementation team to achieve success.
  • Users find the difficult setup of Capacity time-consuming, requiring dedicated efforts and a strong implementation team.
  • Users find the inadequate features of Capacity limiting, particularly lacking in asset management capabilities.
  • Users note the lack of essential features in Capacity, particularly for asset management and collaboration within the system.
  • Users find the limited features of Capacity disappointing, particularly the lack of asset management capabilities.

What Are Recent G2 Reviews of Capacity?

What Are G2 Users Discussing About Capacity?

MessageMind

MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls — all inside one advanced unified inbox available on web and mobile. Accessible anytime and anywhere, MessageMind centralizes every customer interaction into one seamless platform. We’ve transformed customer support by building an AI that communicates with real human tone, understands context, and performs full end-to-end actions. The AI can read and interpret text, images, PDFs, documents, and audio messages, then respond naturally while completing real tasks such as tracking orders, checking stock levels, booking appointments, sending reminders, updating CRM records, generating invoices, taking payments, and much more — all autonomously and in real time. MessageMind integrates effortlessly with all major platforms — including Shopify, WooCommerce, Wix, BigCommerce, Squarespace, Stripe, Revolut, Calendly, Google Calendar, Zoom, and existing CRMs — and also supports fully custom integrations to match any workflow or internal system. This makes it a powerful all-in-one solution for e-commerce brands, service businesses, agencies, and enterprises looking to streamline operations and deliver exceptional customer experiences. Easy to train and deploy, MessageMind supports 80+ languages and offers a catalog of over 200 ultra-realistic AI voices, enabling global support through voice calls and voice notes that feel genuinely human. With MessageMind, businesses can unify conversations, automate workflows, reduce operational costs, increase customer satisfaction, and scale support 24/7 — all without expanding their team. It’s the future of customer communication, built for speed, accuracy, and limitless scalability.

Average Rating: 5.0/5.0

Total Reviews: 20

How Do G2 Users Rate MessageMind?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind MessageMind?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Small, 48% Medium

What Do G2 Reviewers Say About MessageMind?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of MessageMind, enhancing teamwork and simplifying issue resolution effectively.
  • Users appreciate the easy setup of automations in MessageMind, streamlining their customer support processes efficiently.
  • Users love the ease of use of MessageMind, enjoying its user-friendly interface and efficient management features.
  • Users find the easy setup of MessageMind incredibly beneficial for quickly getting started with their support systems.
  • Users value the collaborative support features in MessageMind, enhancing teamwork and knowledge sharing effectively.
Cons
  • Users face a steep learning curve with MessageMind, requiring significant manual training for effective chatbot setup.
  • Users find the AI's limitations challenging, especially with specific requirements and complex inquiries needing human intervention.
  • Users find the costs prohibitive for small businesses, wishing for more affordable entry-level options and clearer limits.
  • Users find limited customization options in MessageMind, hindering their ability to tailor workflows effectively.
  • Users find it cumbersome with the expensive pricing model, lacking a basic paid plan for better accessibility.

What Are Recent G2 Reviews of MessageMind?

Verint Intelligent Virtual Assistant

Verint Intelligent Virtual Assistant, powered by the Smart Transfer and the Intent Discovery Bots, is an AI-driven software agent that helps reduce inbound interaction volume while improving CSAT to efficiently automate conversations with customers across digital and voice channels. It uses natural language processing (NLP) and natural language understanding (NLU) models to interact with customers in a human-like manner. Verint Intelligent Virtual Assistant enables the quick and easy deployment of CX automation across your voice and digital channels through: - Deploy alongside your existing IVR - Increase traffic and call flow to Verint IVA at your pace - Containment increases with every call flow added to Verint IVA - Start small and prove outcomes without disruption – then grow - Deploy first flow in 30 days with at least 20% increase in containment rate Verint IVA’s flexible and open nature allows brands to deploy self-service on the channels that deliver immediate ROI and there’s no need to rip and replace your existing voice ecosystem. AI Business Outcomes from Verint Customers: $10M Saved An auto club automated two million voice interactions, achieving a 50% containment rate.50% year-over-year growth in self-service usage across voice and digital channels $3.5M Saved An airline automated four million digital interactions achieving an 85% containment rate. It's time to revolutionize your self-service with AI-Powered Virtual Assistants.

Average Rating: 4.5/5.0

Total Reviews: 30

How Do G2 Users Rate Verint Intelligent Virtual Assistant?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)

Who Is the Company Behind Verint Intelligent Virtual Assistant?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo
  • Total Revenue (USD mm): $1,303

Who Uses This Product?

  • Company Size: 59% Large, 22% Medium

What Do G2 Reviewers Say About Verint Intelligent Virtual Assistant?

AI-generated summary from verified user reviews

Pros
  • Users praise the supportive team and easy bot-building capabilities, enhancing the overall customer experience significantly.
  • Users appreciate the excellent customer support from the Verint team, enhancing their experience with helpful ideas and flows.
  • Users find the ease of use of Verint Intelligent Virtual Assistant significantly enhances their ability to implement new ideas.
  • Users value the easy integrations of Verint Intelligent Virtual Assistant, appreciating the support for innovative enhancements.
  • Users value the supportive team of Verint Intelligent Virtual Assistant, enhancing engagement through innovative ideas and flows.
Cons
  • Users find access limitations frustrating, as extra fees for NLU hinder control and integration with Salesforce lacks real-time capabilities.
  • Users express frustration over the extra costs for NLU adds and limitations in real-time bot integration with Salesforce.
  • Users face connectivity issues with Verint Intelligent Virtual Assistant, particularly in Salesforce integration impacting bot performance.
  • Users find the cost limitations frustrating as NLU adds lead to additional expenses and hinder robust bot functionality.
  • Users find the high costs for NLU add-ons burdensome compared to other platforms offering more flexibility.

What Are Recent G2 Reviews of Verint Intelligent Virtual Assistant?

What Are G2 Users Discussing About Verint Intelligent Virtual Assistant?

Twixor

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy.

Average Rating: 4.8/5.0

Total Reviews: 85

How Do G2 Users Rate Twixor?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Control: 9.5/10 (Category avg: 8.8/10)
  • Analytics: 9.6/10 (Category avg: 8.5/10)
  • Collection of information: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Twixor?

  • Seller: Twixor
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    111 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Conference Producer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 47% Small, 40% Medium

What Do G2 Reviewers Say About Twixor?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive ease of use of Twixor, enabling smooth setup and efficient communication management.
  • Users value the analytics dashboard for its convenience in tracking multi-source data effortlessly.
  • Users value the automation features of Twixor for enhancing workflow efficiency and customer interaction ease.
  • Users value Twixor's efficiency in automating responses and ensuring seamless communication for better customer service.
  • Users enjoy Twixor's AI accessibility, enabling non-coders to easily create and manage their own AI bots.
Cons
  • Users find the learning curve challenging, needing extra help and planning to effectively use advanced features.
  • Users find the steep learning curve of Twixor challenging, requiring extra training and time to master its features.
  • Users desire more customization options with Twixor, as the current features feel limited and require technical assistance.
  • Users find the difficult learning curve of Twixor challenging, seeking better documentation and onboarding support.
  • Users find Twixor's complex onboarding process time-consuming, requiring additional training and effort to master.

What Are Recent G2 Reviews of Twixor?

Cue

Cue is an AI customer service platform that brings WhatsApp, Phone, email, web chat and Facebook Messenger together. Teams can manage customer conversations, handle calls and automate service workflows from one shared workspace. When customer service runs across separate tools, teams spend time switching systems, chasing information and coordinating follow-up. Customers can end up repeating themselves as an enquiry moves between channels or people. Cue brings those channels and workflows together, helping teams respond with a clearer view of the customer’s conversations and what needs to happen next. For businesses paying for overlapping messaging, calling and customer service tools, consolidation can also create an opportunity to reduce software costs and supplier administration. Every Cue plan includes unlimited seats, so bringing more colleagues into the platform does not add a seat licence fee. CONNECTED CUSTOMER SERVICE CHANNELS Manage WhatsApp, Phone, email, web chat and Facebook Messenger in one platform. Teams can organise enquiries, assign work and manage follow-up without running a separate workspace for each channel. Conversation history and customer details help colleagues pick up enquiries with greater visibility of previous interactions. PHONE ALONGSIDE MESSAGING Receive inbound calls and make agent-led outbound calls directly from Cue. A team member can follow up a messaging enquiry with a call without moving to a separate calling application. Phone supports call routing, business-hours handling, recording and automatic transcription of recorded calls. Phone Flows can guide callers through keypad menus and route enquiries to the appropriate team. Features and routing options depend on the plan and configuration. WHATSAPP FOR CUSTOMER SERVICE AND FOLLOW-UP Give teams shared access to business WhatsApp conversations, with assignment, quick replies and customer history. Use approved WhatsApp templates for proactive messages and broadcasts for one-to-many communication, subject to WhatsApp’s messaging requirements. Teams can use WhatsApp to answer enquiries, follow up appointments, request information and keep customers informed throughout a service journey. AUTOMATION AND KNOWLEDGE-BASED AI Build visual Flows to acknowledge enquiries, collect information, route work and hand conversations to a person when needed. On eligible plans, knowledge-based AI Agents answer routine messaging enquiries using information from your website and documents. This helps teams handle repetitive questions and make useful information available outside staffed hours, while keeping human handover within the service workflow. SHARED INBOX AND TEAM WORKFLOWS Manage tickets, assign conversations to agents or teams, organise work with tags and use quick reply templates for common responses. Shared visibility helps teams coordinate customer service and follow-up across departments and locations. REPORTING AND INTEGRATIONS Use reporting to understand conversation activity and service performance. Connect Cue with supported CRM, dealership management and other business systems to support relevant workflows and reduce manual work. Integration availability and implementation requirements vary. BUILT FOR SERVICE AND SALES TEAMS Cue supports businesses that need to manage customer enquiries and follow-up across channels, teams or locations. Use cases include: • Automotive: sales enquiries, service bookings, aftersales communication and customer feedback. • Education: prospective student enquiries, application follow-up and admissions communication. • Retail: product questions, delivery enquiries and aftersales support. • Customer service operations: enquiry handling, routing, routine questions and escalations. PLANS AND PRICING Cue offers Connect, Automate, Scale and Enterprise plans. Every plan includes unlimited seats, with pricing based on the plan, monthly active contacts and usage. UK plans start at £249 per month for 1,500 monthly active contacts. Phone is included across the plans, with included numbers and a monthly minute allowance. Additional calling bundles, usage, integrations and support options can affect the total cost. Prices exclude VAT; contract terms apply. Explore Cue’s plans and pricing: https://www.cuedesk.com/pricing See how Phone works within Cue: https://www.cuedesk.com/channels/phone Book a personalised demo: https://www.cuedesk.com/book-a-demo

Average Rating: 4.9/5.0

Total Reviews: 32

How Do G2 Users Rate Cue?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Cue?

  • Seller: Cue Technologies
  • Company Website:
  • Year Founded: 2015
  • HQ Location: London, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    79 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 44% Medium

What Are Recent G2 Reviews of Cue?

HighLevel

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!

Average Rating: 4.6/5.0

Total Reviews: 648

How Do G2 Users Rate HighLevel?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Control: 7.3/10 (Category avg: 8.8/10)
  • Analytics: 8.6/10 (Category avg: 8.5/10)
  • Collection of information: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind HighLevel?

  • Seller: HighLevel
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Dallas, Texas
  • LinkedIn® Page: www.linkedin.com
    2,569 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Consulting
  • Company Size: 65% Small, 3% Medium

What Do G2 Reviewers Say About HighLevel?

AI-generated summary from verified user reviews

Pros
  • Users value the all-in-one platform of HighLevel, which effectively integrates various marketing tools for efficiency.
  • Users appreciate the excellent customer support and effective onboarding that enhance their digital marketing experience with HighLevel.
  • Users love the exceptional customer support from HighLevel, appreciating their quick response times and helpful onboarding process.
  • Users value the all-in-one digital marketing solution of HighLevel, aiding in campaign management and client communication.
  • Users value the automation capabilities of HighLevel, enhancing efficiency and streamlining their marketing workflows effortlessly.
Cons
  • Users find the learning curve steep, making it overwhelming to grasp the full capabilities of HighLevel.
  • Users find missing features in HighLevel, particularly in email marketing and dashboard functionality, affecting overall usability.
  • Users find the steep learning curve of HighLevel overwhelming, making initial setup and understanding challenging.
  • Users find HighLevel not intuitive, requiring significant time and effort to navigate its complex features effectively.
  • Users often experience poor customer support that complicates setup and hinders their ability to utilize the platform effectively.

What Are Recent G2 Reviews of HighLevel?

What Are G2 Users Discussing About HighLevel?

Humanly

Humanly is the AI hiring platform for hourly, frontline, and high-volume recruiting teams. Most frontline hiring teams don't struggle with a lack of applicants — they struggle with speed, staffing continuity, and keeping qualified candidates engaged long enough to hire them. Humanly solves that by automating candidate engagement, screening, scheduling, and interviewing across chat, phone, and video — so a candidate who applies at 9pm is on your calendar by morning. The platform combines an AI Recruiter, AI Interviewer, Talent CRM, and ATS into a single connected hiring system designed to keep a continuous flow of ready-to-work candidates moving through the funnel. Recruiting teams can engage every applicant, conduct structured interviews at scale, and reduce manual work while maintaining fast, consistent hiring operations. Humanly engages more than 250,000 candidates each month and has conducted over five million interviews. Customers report up to 8× faster time-to-hire, 20+ hours saved per recruiter each week, and candidate experience scores averaging 4.8 out of 5. How it helps: -Save time: Automate outreach, screening, and scheduling so recruiters focus on evaluation, not admin. -Hire faster: Move qualified candidates to interviews and events automatically. -Be consistent & fair: Use structured, role-specific interviews with objective scoring. -Delight candidates: 24/7, branded experiences with clear, timely communication. -See what's working: Centralized analytics for pipeline health, compliance, and planning. Key capabilities: -AI Candidate Engagement: Chat, SMS, voice, and video Q&A that answers questions, shares job details, and captures candidate info. -AI Screening & Interviewing: Structured chat, voice, phone, and video interviews with scoring that surfaces top talent in minutes. -Automated Scheduling: Coordinates calendars, time zones, and hiring events in one hub. T-alent CRM: Sourcing, rediscovery, SMS/email sequences, and re-engagement to grow pipelines. -Analytics & Reporting: Track candidate interactions, recruiter activity, and AI insights in one place. Integrations: Humanly plugs into leading ATS systems to unify workflows, reduce silos, and keep recruiters and hiring managers on the same page. Who uses it: Mid-market and enterprise organizations in healthcare, hospitality, retail, logistics, and other industries with high-volume or distributed hiring needs. Responsible AI: Humanly is designed with fairness and transparency in mind and works with external experts to audit and mitigate bias. Humanly lets teams hire efficiently and fairly at scale by uniting conversational engagement, AI interviewers, Talent CRM, and ATS in a single platform.

Average Rating: 4.8/5.0

Total Reviews: 127

How Do G2 Users Rate Humanly?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 9.3/10 (Category avg: 8.5/10)
  • Collection of information: 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Humanly?

Who Uses This Product?

  • Top Industries: Staffing and Recruiting, Computer Software
  • Company Size: 47% Medium, 26% Large

What Do G2 Reviewers Say About Humanly?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Humanly, simplifying outreach and enhancing productivity for recruiting teams.
  • Users praise the exceptional customer support at Humanly, appreciating fast responses and helpful representatives for guidance.
  • Users appreciate how Humanly's simplicity in outbound outreach streamlines recruiting, enhancing productivity and team visibility.
  • Users commend Humanly for its time-saving capabilities, streamlining outreach and improving efficiency in recruitment processes.
  • Users appreciate the effective communication offered by Humanly, enhancing teamwork and simplifying outreach efforts.
Cons
  • Users find filtering responses and tracking candidates cumbersome, leading to a challenging and time-consuming hiring process.
  • Users note limited features in Humanly, particularly lacking key functionalities like bulk actions and custom permissions.
  • Users find some missing features like search functionality and custom permissions hinder their overall experience with Humanly.
  • Users report software bugs causing glitches and formatting issues, complicating the recruitment process significantly.
  • Users find the difficulty in understanding complex queries and navigation a challenge when using Humanly.

What Are Recent G2 Reviews of Humanly?

What Are G2 Users Discussing About Humanly?

AiSensy

AiSensy is a comprehensive WhatsApp engagement platform built on the official WhatsApp Business API, designed to enhance business communication through marketing automation, customer support, and e-commerce integration. It enables businesses to broadcast messages, automate notifications, and provide live chat support, all within WhatsApp's familiar interface. Key Features and Functionality: - WhatsApp Broadcasting & Automation: Send unlimited broadcast messages to segmented audiences with automated notifications for orders, payments, and abandoned cart reminders using approved message templates. - Drag & Drop Chatbot Builder: Create conversational chatbot flows without coding using an intuitive visual builder with seamless human handover capabilities for complex queries. - Multi-Agent Live Chat Support: Enable unlimited agents to provide customer support on the same WhatsApp number with smart chat routing, tagging, and performance monitoring. - Click-to-WhatsApp Advertising: Run Facebook and Instagram ads that direct users to WhatsApp conversations with integrated conversion tracking and retargeting capabilities. - E-commerce Integration: Connect Facebook catalogs to showcase products directly in WhatsApp with in-chat purchasing, payment processing, and order management. Primary Value and Solutions Provided: AiSensy transforms WhatsApp into a powerful sales, support, and marketing engine, addressing several business challenges: - Enhanced Customer Engagement: By automating routine interactions and providing timely notifications, businesses can maintain consistent and personalized communication with customers. - Operational Efficiency: The platform's automation capabilities reduce manual workload, allowing teams to focus on strategic tasks and improving overall productivity. - Increased Sales and Conversions: Features like Click-to-WhatsApp ads and in-chat purchasing streamline the customer journey, leading to higher conversion rates and revenue growth. - Scalable Customer Support: With multi-agent live chat and intelligent chatbots, businesses can handle a higher volume of customer inquiries without compromising on service quality. By leveraging AiSensy, businesses can effectively harness the power of WhatsApp to drive growth, improve customer satisfaction, and streamline their communication processes.

Average Rating: 4.4/5.0

Total Reviews: 134

How Do G2 Users Rate AiSensy?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Control: 8.6/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind AiSensy?

  • Seller: Triny
  • Year Founded: 2017
  • HQ Location: Noida , Delhi NCR
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Director
  • Top Industries: Marketing and Advertising, Education Management
  • Company Size: 84% Small, 9% Medium

What Do G2 Reviewers Say About AiSensy?

AI-generated summary from verified user reviews

Pros
  • Users praise AiSensy for its exceptional customer support, ensuring quick resolutions and enhancing overall user experience.
  • Users love the ease of use of AiSensy, noting its quick setup and straightforward interface for all users.
  • Users value the powerful automation capabilities of AiSensy, enhancing efficiency and saving significant time in business operations.
  • Users appreciate the easy setup of AiSensy, enabling quick and straightforward automation for effective customer communication.
  • Users love AiSensy for its powerful automation features that significantly save time and enhance business efficiency.
Cons
  • Users experience poor response times from support, often leading to frustration and unresolved issues.
  • Users express dissatisfaction with poor customer support, highlighting a lack of guidance and assistance when using AiSensy.
  • Users experience time delays with AiSensy, affecting message delivery and overall satisfaction with the platform.
  • Users note the limitations in AI functionalities and suggest improvements for enhanced flexibility and support.
  • Users find the pricing too high compared to alternatives, impacting their overall satisfaction with AiSensy.

What Are Recent G2 Reviews of AiSensy?

What Are G2 Users Discussing About AiSensy?

Slang AI

Slang.ai is an automated phone answering platform that enables restaurants to manage reservations, answer questions, and create a best-in-class experience that mimics top employees. Calling a business shouldn’t feel like a chore. And for businesses, missed calls lead to missed revenue. Our mission is to transform the experience of calling a business into one that's personalized, efficient, and delightful. That’s why we started Slang.ai. We use AI technology to make transacting over voice so enjoyable that it’s more human than human. By 2030, we will save businesses and consumers one billion minutes of precious time while transforming branded voice experiences into the preferred mode of communication.

Average Rating: 4.4/5.0

Total Reviews: 44

How Do G2 Users Rate Slang AI?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 8.2/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 8.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Slang AI?

  • Seller: Slang
  • Year Founded: 2019
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Restaurants, Computer Software
  • Company Size: 33% Small, 26% Medium

What Do G2 Reviewers Say About Slang AI?

AI-generated summary from verified user reviews

Pros
  • Users value the time-saving capabilities of Slang AI, enhancing efficiency in managing calls and bookings effortlessly.
  • Users praise the ease of use of Slang AI, appreciating seamless integration and effortless call handling.
  • Users value the easy setup of Slang.ai, making integration into workflows quick and user-friendly from the start.
  • Users commend Slang AI for its efficiency in call handling, automating tasks seamlessly and saving valuable time.
  • Users highlight the automation features of Slang AI, enhancing efficiency and allowing staff to focus on guest interactions.
Cons
  • Users note the limitations in flexibility of Slang AI, highlighting struggles with complex queries and accents.
  • Users find the limited customization of Slang AI restricts personalized interactions, affecting overall customer engagement.
  • Users experience unclear understanding with Slang AI, leading to misinterpretations and difficulties with complex requests.
  • Users experience a significant learning curve with Slang AI, requiring time and expertise for effective setup and customization.
  • Users find the limited features of Slang AI hinder order processes and language support, affecting overall user satisfaction.

What Are Recent G2 Reviews of Slang AI?

AtomChat.io

AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Automation with Gen Ai to respond 24/7 to all your messages: If you receive many conversations on WhatsApp, or any conversational channel, and your service advisors cannot respond on time, or give them priority, with Atom you have an automation that allows you to respond to your customers in seconds, transfer them to an advisor, qualify them, and follow up on them. - Empower your teams with mass messaging via WhatsApp and automatic response workflows: Atom allows you to manage mass message campaigns and automatically respond to thousands of customers, without worrying about your agents getting overwhelmed by receiving many responses. - Visibility and traceability of your Marketing efforts and strategies: Atom has a complete module with real-time reporting on the results of your Ads campaigns, qualified leads, conversion, and service levels. - We integrate to your preferred platform We also integrate with major platforms like HubSpot, Salesforce, Talkdesk, and Facebook Marketing so you have the follow-up you need to sell more. We are Meta Select Business Partners!

Average Rating: 4.7/5.0

Total Reviews: 98

How Do G2 Users Rate AtomChat.io?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Control: 9.0/10 (Category avg: 8.8/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind AtomChat.io?

Who Uses This Product?

  • Top Industries: Higher Education, Automotive
  • Company Size: 55% Medium, 36% Small

What Do G2 Reviewers Say About AtomChat.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the smooth performance and integration of AtomChat.io, enhancing marketplace efficiency without added complexities.
  • Users value the easy setup of AtomChat.io, which integrates seamlessly and enhances their marketplace experience.
  • Users appreciate the seamless integrations of AtomChat.io, enhancing marketplace functionality without added complexity.
  • Users value the versatility and integration of AI technology, enhancing their overall experience with AtomChat.io.
  • Users appreciate the automation features for reporting and task setup, enhancing efficiency and workflow management.
Cons
  • Users report functionality issues with AtomChat.io, citing limited Salesforce integration and inadequate log filtering capabilities.
  • Users find the integration issues with Salesforce limited, recommending more flexible CRM platforms alongside AtomChat.io.
  • Users find the Salesforce integration limited, requiring them to pair Atom with more adaptable CRM solutions.
  • Users face inefficiency with AtomChat.io due to difficulties in filtering agent logs effectively.
  • Users find integration difficulty with AtomChat.io due to its limited Salesforce functionality and suggest alternative CRM tools.

What Are Recent G2 Reviews of AtomChat.io?

Five9 Intelligent Cloud Contact Center Platform

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

Average Rating: 4.2/5.0

Total Reviews: 625

How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Control: 7.5/10 (Category avg: 8.8/10)
  • Analytics: 6.7/10 (Category avg: 8.5/10)
  • Collection of information: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

  • Seller: Five9
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Ramon, CA
  • LinkedIn® Page: www.linkedin.com
    3,127 employees on LinkedIn®
  • Ownership: NASDAQ:FIVN

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Manager
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 56% Medium, 24% Small

What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Five9 Intelligent Cloud Contact Center Platform enhances agent productivity and customer experience.
  • Users commend the accommodating customer support of Five9, enhancing their overall experience with the platform.
  • Users value the accommodating support and versatile features of Five9, greatly enhancing their contact center experience.
  • Users appreciate the impressive features and integrations of Five9, enhancing both agent and customer experiences remarkably.
  • Users value the efficiency of Five9, enhancing operations and significantly reducing agent documentation time and costs.
Cons
  • Users face call issues due to inaccurate detection and automatic logouts, impacting overall user experience and efficiency.
  • Users find the platform's complexity and learning curve challenging, especially for new users navigating advanced features.
  • Users find the missing features frustrating, particularly regarding outdated self-help resources and delayed enhancements.
  • Users face technical issues like call clarity and disposition codes that hinder efficient call management and reporting.
  • Users report poor customer support, with inadequate assistance for daily issues and slow response times during outages.

What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026