We run WhatsApp broadcast campaigns for both residential rooftop and industrial solar customers at Helium Solar, and AiSensy makes this simple. We upload contact lists as CSV, pick an approved template and schedule the campaign in advance, so our team doesn't have to send anything manually. We have run 80+ campaigns so far and our quality rating has stayed High. The shared Live Chat is very useful: we have 4 team members, and each one's view can be filtered by campaign or tag, so our industrial salesperson sees only industrial leads and the residential salesperson sees only residential leads. The dashboard is clean and easy for non-technical staff to use. Review collected by and hosted on G2.com.

Tags can only be added to contacts through a column in the uploaded CSV. There is no option to simply pick a tag while creating a campaign, so our team has to edit every file. Also, scheduled campaigns cannot be added to an agent's chat filter until they have been sent, so we have to come back and update the filter after each campaign goes out. Small things, but fixing them would save us time every week. Review collected by and hosted on G2.com.