Best Call Center Infrastructure (CCI) Software - Page 5

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 612

Category Stats (Nov 2026)

  • Average Rating: 4.4/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AloTech (+3.71%) - Among all products in this category, AloTech recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 50,800+ Authentic Reviews
  • 612+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Aircall, Nextiva, Talkdesk, Genesys Cloud CX, CloudTalk, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=salescaptain-inc-salescaptain)

Broadvoice

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 

Average Rating: 4.5/5.0

Total Reviews: 63

How Do G2 Users Rate Broadvoice?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Broadvoice?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Small, 27% Medium

What Do G2 Reviewers Say About Broadvoice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Broadvoice, making it ideal for non-technical staff and daily communication.
  • Users praise Broadvoice for its excellent customer support, noting their readiness to assist and resolve issues promptly.
  • Users commend the reliability of Broadvoice, noting seamless communication and robust support that enhances their operations.
  • Users value the ease of use of Broadvoice, particularly benefiting non-technical staff with seamless communication.
  • Users value the flexibility of access with Broadvoice, enabling seamless communication from anywhere, enhancing productivity.
Cons
  • Users find Broadvoice has a lack of intuitiveness, making it difficult to manage features and settings independently.
  • Users encounter call connectivity issues with occasional call cuts and stalling during longer conversations.
  • Users experience call issues with Broadvoice, including missed calls and poor call quality during conversations.
  • Users find the call tree setup and customer portal complex, making the overall experience less user-friendly.
  • Users experience internet dependency issues with Broadvoice, leading to call quality problems and loss of service during outages.

What Are Recent G2 Reviews of Broadvoice?

What Are G2 Users Discussing About Broadvoice?

MaxContact

Make every conversation count – for acquisition, retention & recovery. MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-impact, revenue-driving moment. We empower your teams to connect smarter, perform better, and scale faster - without losing the human touch. Our cloud-based contact centre platform delivers three core benefits: Revenue-driving performance everywhere it matters. Give your team the power to turn conversations into outcomes with AI automation and insights, intelligent targeting, and predictive dialling that drive scalable revenue. MaxContact helps your agents perform at their best with smarter targeting, automation tools, and AI insights. Move beyond gut feel and make performance scalable with results you can repeat. Our customers achieve 200-300% increases in contact rates, campaign conversion rates that double, and team productivity improvements of +25%. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise. CX that fuels growth. Create customer experiences that boost loyalty, increase conversion, and drive long-term value. Better experiences build better business outcomes, turning service into a revenue stream. Our omnichannel features - covering SMS, WhatsApp, email, web chat, and social - ensures every interaction becomes a value-creating moment. With AI agents handling routine tasks and speech analytics providing intelligence, your team focuses on high-impact customer conversations. Scale with confidence, not compromise. Handle more with less without losing the human touch. Automate intelligently, reduce cost-to-serve, and scale confidently even as volumes rise. Our AI works alongside your team - AI does the heavy lifting while your team focuses on what matters most. From automated dialling to intelligent targeting and AI call summaries, MaxContact future-proofs your operations. What can it do for you? • Drive revenue-driving performance with automated dialling and intelligent targeting • Elevate CX as a commercial lever with omnichannel engagement and AI-powered insights • Scale efficiently with inbound and outbound AI agents that handle the heavy lifting • Ensure OFCOM, GDPR & PCI compliance and security across all customer interactions • Transform operations with real-time dashboards, reporting, conversation intelligence and business insights. You're backed by industry experts & 5-star UK-based support. Ready to make every conversation count? Get in touch to find out more - info@maxcontact.com

Average Rating: 4.6/5.0

Total Reviews: 60

How Do G2 Users Rate MaxContact?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 9.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind MaxContact?

  • Seller: MaxContact
  • Company Website:
  • HQ Location: Manchester, England, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Insurance
  • Company Size: 52% Medium, 40% Small

What Do G2 Reviewers Say About MaxContact?

AI-generated summary from verified user reviews

Pros
  • Users commend MaxContact's exceptional customer support, highlighting prompt, personalized responses and helpful, friendly service.
  • Users appreciate the exceptional customer support of MaxContact, highlighting helpful, responsive, and educational assistance when needed.
  • Users value the ease of use of MaxContact, highlighting its intuitive navigation for managing campaigns and reports.
  • Users highlight the exceptional efficiency of MaxContact's support team, quickly resolving issues and enhancing productivity.
  • Users find MaxContact to have exceptional reliability, with minimal downtime and effective support for complex needs.
Cons
  • Users find the complex reporting of MaxContact overwhelming, wishing for simpler, more customizable reporting options.
  • Users express frustration over missing bulk update features, which complicate data management and increase manual work.
  • Users find customization difficult, especially in creating bespoke reports and adjusting dashboard designs to meet specific needs.
  • Users find the reporting too complicated, wishing for a simpler and more navigable experience with relevant data.
  • Users find difficult reporting in MaxContact, wishing for simpler and more customizable reporting options.

What Are Recent G2 Reviews of MaxContact?

Zingtree

AI Agent Governance and Orchestration for Complex CX. Zingtree helps contact centers and customer operations in regulated industries resolve high-stakes issues with AI agents, while keeping oversight, managing cost and latency, and meeting compliance requirements. Zingtree is powered by Zing, a hybrid engine that combines agentic reasoning with deterministic control. Required steps are enforced every time. Identity verification, eligibility checks, and policy thresholds run as deterministic flows outside the AI model. Our customers across Financial Services, Insurance, Healthcare, Consumer Products, Software and Services, and many more see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time

Average Rating: 4.6/5.0

Total Reviews: 99

How Do G2 Users Rate Zingtree?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 8.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.6/10 (Category avg: 8.6/10)
  • Call Monitoring: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Zingtree?

  • Seller: Zingtree
  • Company Website:
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Financial Services
  • Company Size: 47% Medium, 27% Small

What Do G2 Reviewers Say About Zingtree?

AI-generated summary from verified user reviews

Pros
  • Users find Zingtree's ease of use invaluable, enabling quick workflow creation without coding skills required.
  • Users find Zingtree to be an intuitive tool, making it easy for workflow authors to navigate without coding knowledge.
  • Users appreciate the user-friendly interface and versatile features of Zingtree, enhancing efficiency and customer satisfaction.
  • Users praise Zingtree’s user-friendly interface and adaptability, enhancing customer support and streamlining processes effectively.
  • Users appreciate the code-free simplicity of Zingtree, enabling quick problem-solving and enhancing self-service capabilities.
Cons
  • Users express concerns about missing features like multi-node selection and improved logic capabilities in Zingtree.
  • Users note a steep learning curve for beginners, which may slow down initial engagement with Zingtree's features.
  • Users find the limited customization options for Zingtree's visual design to be a drawback in their experience.
  • Users find Zingtree's limited customization options restrict visual design and hinder management of complex projects.
  • Users find the reporting issues cumbersome, wishing for improved management and easier session navigation.

What Are Recent G2 Reviews of Zingtree?

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Revenue.io

Revenue.io powers high-performing revenue teams with real-time guidance, sales automation, and AI agents. As the #1 Salesforce-native revenue orchestration platform, Revenue.io helps reps accelerate pipeline, improve forecasts, coach smarter, and save hours every week, with tools trusted by companies like HPE, Square, and United Rentals.

Average Rating: 4.7/5.0

Total Reviews: 572

How Do G2 Users Rate Revenue.io?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Call Routing: 9.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Revenue.io?

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Medium, 22% Small

What Do G2 Reviewers Say About Revenue.io?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of Revenue.io, enhancing their overall experience and integration with Salesforce.
  • Users appreciate the ease of use of Revenue.io, benefiting from its seamless integration and streamlined workflow tools.
  • Users value the intuitive interface and coaching features of Revenue.io, enhancing sales performance and customer engagement.
  • Users appreciate the easy setup of Revenue.io, making initial integration with Salesforce seamless and efficient.
  • Users appreciate the seamless Salesforce integration of Revenue.io, enhancing lead management and call tracking efficiency.
Cons
  • Users experience call issues, including dropped calls and connectivity problems, affecting overall satisfaction with Revenue.io.
  • Users desire more advanced features, including AI capabilities, branded calling, and enhanced support options in Revenue.io.
  • Users feel that the limited features hinder full functionality, particularly with branded calling and mobile app usability.
  • Users experience connection issues like dropped calls and random log-outs that hamper their overall experience.
  • Users face dialer issues like dropped calls, making troubleshooting and connectivity frustrating at times.

What Are Recent G2 Reviews of Revenue.io?

What Are G2 Users Discussing About Revenue.io?

Twilio Flex

Modernize your customer and employee experience in place by embedding voice, SMS, WhatsApp, and email into the apps you already use. Twilio Flex orchestrates interactions across channels, AI-driven automation, and human agents so conversations stay connected and context stays intact. Human agents get a complete view of every interaction without switching between tools or piecing together fragmented data. With a composable architecture and User + Usage pricing, you only pay for what you use and control how you build and scale customer experiences.

Average Rating: 4.1/5.0

Total Reviews: 31

How Do G2 Users Rate Twilio Flex?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Call Routing: 8.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Twilio Flex?

  • Seller: Twilio
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    7,801 employees on LinkedIn®
  • Ownership: NYSE: TWLO
  • Total Revenue (USD mm): $1,761

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 38% Medium, 30% Small

What Do G2 Reviewers Say About Twilio Flex?

AI-generated summary from verified user reviews

Pros
  • Users value the easy integration of Twilio Flex, which enhances operational efficiency and customization for their contact centers.
  • Users highlight the seamless integrations of Twilio Flex, enhancing efficiency and allowing for easy customization with existing tools.
  • Users love the easy chat integration of Twilio Flex, which enhances efficiency and user experience in contact centers.
  • Users appreciate the seamless chat integration in Twilio Flex, enhancing efficiency and overall contact center performance.
  • Users appreciate the high customizability of Twilio Flex, enabling tailored solutions for specific business needs.
Cons
  • Users find Twilio Flex has limited features, necessitating extensive customization and technical support for effective use.
  • Users highlight the missing functionality in Twilio Flex, citing limited UI and reporting tools without significant customization.
  • Users find Twilio Flex's complex features challenging to implement without substantial technical support and ongoing development resources.
  • Users find Twilio Flex's complexity challenging, requiring substantial technical support and customizations for optimal use.
  • Users find the complex processes of Twilio Flex challenging, requiring extensive technical support and customization to be effective.

What Are Recent G2 Reviews of Twilio Flex?

What Are G2 Users Discussing About Twilio Flex?

ConnectPath CX

ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX

Average Rating: 4.6/5.0

Total Reviews: 23

How Do G2 Users Rate ConnectPath CX?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Call Routing: 9.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.6/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind ConnectPath CX?

  • Seller: CloudHesive
  • Year Founded: 2014
  • HQ Location: Fort Lauderdale, Florida
  • LinkedIn® Page: www.linkedin.com
    152 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 54% Medium, 21% Small

What Do G2 Reviewers Say About ConnectPath CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy integrations with ConnectPath CX, enhancing their overall experience and workflow efficiency.
  • Users appreciate the user-friendly interface and smooth navigation of ConnectPath CX, enhancing their overall experience during busy shifts.
  • Users appreciate the clean and user-friendly interface of ConnectPath CX, noting its smooth navigation and modern design.
  • Users appreciate the improved analytics of ConnectPath CX, enjoying enhanced flexibility and customization options.
  • Users value the clean interface and enhanced analytics of ConnectPath CX, appreciating its flexibility for all users.
Cons
  • Users feel that improvements in training resources are necessary for better agent adaptation to the feature-rich platform.
  • Users often face usability issues with ConnectPath CX as updates disrupt previously functioning features, leading to frustration.

What Are Recent G2 Reviews of ConnectPath CX?

Diabolocom

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Average Rating: 4.2/5.0

Total Reviews: 62

How Do G2 Users Rate Diabolocom?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Call Routing: 9.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 7.9/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Diabolocom?

  • Seller: Diabolocom
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 67% Medium, 24% Small

What Do G2 Reviewers Say About Diabolocom?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Diabolocom, enjoying swift deployment and seamless integration throughout their operations.
  • Users praise the exceptional customer support of Diabolocom, ensuring swift implementation and valuable guidance throughout setup.
  • Users value the customization options of Diabolocom, allowing tailored integrations and enhancing their operational efficiency.
  • Users appreciate the easy implementation of Diabolocom, enhanced by responsive support and seamless CRM integration.
  • Users praise Diabolocom's efficiency in managing multichannel communications, saving time and ensuring smooth operations.
Cons
  • Users note the missing features like live call records and deeper integration, limiting their operational efficiency.
  • Users find it challenging to reach support, leading to issues with customer service responsiveness and flexibility in workflows.
  • Users experience delays with service interruptions and slow data updates, impacting their workflow and productivity.
  • Users find the rigid workflows of Diabolocom limit customization, affecting their customer service processes and functionality.
  • Users find the limited customization of Diabolocom restrictive, as it doesn't align perfectly with their specific processes.

What Are Recent G2 Reviews of Diabolocom?

Fusion Connect: Modern Connectivity and Communications Solutions

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

Average Rating: 4.3/5.0

Total Reviews: 77

How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Call Routing: 9.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.6/10 (Category avg: 8.6/10)
  • Call Monitoring: 7.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?

  • Seller: Fusion Connect
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Atlanta, Georgia, United States
  • LinkedIn® Page: www.linkedin.com
    1,621 employees on LinkedIn®
  • Ownership: NASDAQ:FSNN

Who Uses This Product?

  • Top Industries: Non-Profit Organization Management, Restaurants
  • Company Size: 36% Medium, 35% Small

What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Fusion Connect, enhancing communication management and simplifying the transition process.
  • Users appreciate the responsive and effective customer support of Fusion Connect, enhancing their communication management experience.
  • Users value the ease of use of Fusion Connect, finding it simple to set up and navigate seamlessly.
  • Users value the remarkable reliability of Fusion Connect, with seamless transitions and excellent uptime for business operations.
  • Users commend the excellent customer service of Fusion Connect, noting quick responses and dedicated support teams.
Cons
  • Users experience poor customer support, with stalled implementations and inconsistent communication causing frustration and unresolved issues.
  • Users face inconsistent communication and unresolved issues, leading to frustration during the implementation process of Fusion Connect.
  • Users experience billing issues with Fusion Connect, facing unclear communication and unexpected fees despite service non-delivery.
  • Users face communication issues and delays in account management, impacting service delivery and overall satisfaction.
  • Users find processes overly complex, especially in customer support and billing, hindering self-service capabilities.

What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions?

DaVinci

Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centralizing and securing customer data for AI training and real-time analytics. Its Enterprise Application Framework supports custom and pre-built applications, offering complete customization, UI ownership, and connectivity with any communication channel. DaVinci enables contact centers to choose and consolidate applications for voice, chat, SMS, etc., providing best-of-breed solutions without compromising the agent experience. DaVinci Agent offers advanced telephony features for enhanced customer interactions. Powered by AMC Technology's 27 years of expertise in contact center and CRM integration, DaVinci is designed to improve customer experiences through increased agent efficiency and personalization. Book a demo to explore DaVinci's versatile and powerful solutions for elevating your contact center's performance and customer satisfaction.

Average Rating: 4.7/5.0

Total Reviews: 14

How Do G2 Users Rate DaVinci?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind DaVinci?

Who Uses This Product?

  • Company Size: 64% Large, 21% Small

What Are Recent G2 Reviews of DaVinci?

What Are G2 Users Discussing About DaVinci?

Replicant

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliable, brand-aligned CX. With 6+ years of experience and 200+ enterprise deployments, our AI agents resolve customer issues end-to-end with full visibility into every interaction, giving enterprises the insights and control to drive true AI transformation.

Average Rating: 4.7/5.0

Total Reviews: 44

How Do G2 Users Rate Replicant?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 7.8/10 (Category avg: 8.9/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Replicant?

  • Seller: Replicant
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    168 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Health, Wellness and Fitness
  • Company Size: 51% Medium, 42% Large

What Do G2 Reviewers Say About Replicant?

AI-generated summary from verified user reviews

Pros
  • Users highlight the exceptional customer engagement of Replicant, citing organized processes and seamless communication throughout their journey.
  • Users praise Replicant for its exceptional customer satisfaction, highlighting organized processes and outstanding communication throughout the journey.
  • Users commend the exceptional customer support from Replicant, appreciating organized processes and seamless communication throughout the journey.
  • Users commend the ease of use of Replicant, appreciating smooth communication and tailored support throughout the process.
  • Users praise the easy setup process of Replicant, highlighting its organized communication and efficiency throughout implementation.
Cons
  • Users find that AI limitations hinder solving complex issues, necessitating escalation to live agents for support.
  • Users note the limitations in AI performance, requiring live agent escalation for complex caller issues in certain industries.
  • Users note that call issues arise since complex queries often require escalation to a live agent.
  • Users find the inadequate AI features impede resolution of complex issues, necessitating escalation to live agents.
  • Users note the limited AI capabilities of Replicant, often requiring escalation to live agents for complex issues.

What Are Recent G2 Reviews of Replicant?

What Are G2 Users Discussing About Replicant?

VCC Live

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/

Average Rating: 4.6/5.0

Total Reviews: 160

How Do G2 Users Rate VCC Live?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 9.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind VCC Live?

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 51% Medium, 42% Small

What Do G2 Reviewers Say About VCC Live?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of VCC Live, facilitating efficient management and setup for call center operations.
  • Users praise the responsive customer support of VCC Live, enhancing setup adjustments and optimizing campaign costs effectively.
  • Users praise the helpful customer support of VCC Live, enhancing their experience with responsive assistance.
  • Users value the robust reporting capabilities of VCC Live, allowing for comprehensive insights and effective project management.
  • Users value the reliable performance of VCC Live, enjoying seamless operation and responsive customer support.
Cons
  • Users find customization difficult, struggling with unclear settings and a complicated SIP trunk setup process.
  • Users struggle with lack of clarity in VCC Live, finding navigation and information organization overly complicated.
  • Users feel that the user interface is complicated, hindering intuitive navigation and creating reliance on support for help.
  • Users find the poor UI design of VCC Live complicates navigation and makes accessing functions less intuitive.
  • Users find VCC Live to have usability issues, making it complicated and frustrating to navigate effectively.

What Are Recent G2 Reviews of VCC Live?

What Are G2 Users Discussing About VCC Live?

VirtualPBX

We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

Average Rating: 4.3/5.0

Total Reviews: 36

How Do G2 Users Rate VirtualPBX?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind VirtualPBX?

Who Uses This Product?

  • Company Size: 97% Small, 3% Medium

What Do G2 Reviewers Say About VirtualPBX?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent customer support from VirtualPBX, highlighting their professionalism and dedication to client satisfaction.
  • Users value the excellent customer service at VirtualPBX, appreciating the professionalism and helpfulness of the team.
  • Users commend the helpful customer service of VirtualPBX, ensuring a seamless and supportive experience.
  • Users value the excellent customer service of VirtualPBX, appreciating the thorough assistance and clear communication.
  • Users value the efficiency of VirtualPBX, praising the prompt and professional assistance throughout their experience.

What Are Recent G2 Reviews of VirtualPBX?

What Are G2 Users Discussing About VirtualPBX?

Knowlarity IVR

Knowlarity's Interactive Voice Response (IVR) Solution is a cloud-based system designed to automate customer interactions, enhancing operational efficiency and customer satisfaction. By utilizing pre-recorded voice messages and text-to-speech technology, it enables businesses to manage both inbound and outbound calls effectively. The system operates on Dual-Tone Multi-Frequency (DTMF) input, allowing callers to navigate through multi-level menus and connect with the appropriate agents or departments based on their selections. Key Features and Functionality: - Multi-Level IVR Menus: Create hierarchical menu structures to guide callers through various options, ensuring they reach the correct department or service. - Call Routing: Automatically direct calls to available agents or departments based on caller input, reducing wait times and improving response efficiency. - Multi-Lingual Support: Provide customized messages in multiple languages, including English, Hindi, and regional dialects, catering to a diverse customer base. - 24/7 Customer Support: Offer continuous support through recorded messages, ensuring customers receive assistance at any time. - Call Recording: Record inbound and outbound calls for quality assurance, training, and compliance purposes. - Concurrent Call Handling: Manage multiple calls simultaneously, allowing businesses to handle high call volumes efficiently. - CRM Integration: Seamlessly integrate with existing Customer Relationship Management systems to access customer data and provide personalized service. Primary Value and Solutions Provided: Knowlarity's IVR Solution addresses several critical business needs: - Enhanced Customer Experience: By automating call management and providing self-service options, customers receive prompt assistance, leading to higher satisfaction levels. - Operational Efficiency: Automating routine inquiries and directing calls appropriately reduces the workload on human agents, allowing them to focus on more complex tasks. - Scalability: The cloud-based nature of the solution ensures that businesses can scale their communication systems as needed without significant infrastructure investments. - Cost-Effectiveness: By reducing the need for extensive human intervention and optimizing call handling, businesses can lower operational costs while maintaining high service standards. In summary, Knowlarity's IVR Solution empowers businesses to streamline their communication processes, manage large call volumes effectively, and deliver a personalized and efficient customer service experience.

Average Rating: 3.9/5.0

Total Reviews: 22

How Do G2 Users Rate Knowlarity IVR?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Knowlarity IVR?

Who Uses This Product?

  • Top Industries: Education Management
  • Company Size: 39% Medium, 35% Large

What Do G2 Reviewers Say About Knowlarity IVR?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy-to-understand dashboard, allowing seamless configuration of multiple extensions for their teams.
  • Users appreciate the seamless transfers that allow easy management of multiple extensions for their teams.
Cons
  • Users face limited integration issues when connecting Knowlarity IVR with tools like Freshdesk, hindering workflow efficiency.

What Are Recent G2 Reviews of Knowlarity IVR?

What Are G2 Users Discussing About Knowlarity IVR?

Xima CCaaS

Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support. Xima CCaaS integrates with leading UCaaS platforms, including RingCentral, Avaya Cloud Office, NetSapiens, Metaswitch, and more, allowing organizations to add full contact center capabilities on top of their existing phone system without replacing their communications infrastructure. Core capabilities include: AI-powered speech analytics and sentiment tracking analyze 100% of conversations to surface trends, flag at-risk interactions, and help teams deliver consistent service quality. Omnichannel support unifies voice, web chat, email, SMS, and social media into one agent workspace for seamless customer engagement. Skills-based routing directs each customer to the most qualified available agent, reducing transfer rates and improving first-contact resolution. Queue callback lets callers hold their place in line without staying on the phone, lowering abandonment rates and improving the customer experience. Customizable IVR (Interactive Voice Response) enables businesses to design self-service call flows that resolve common inquiries before reaching an agent. Cradle-to-grave reporting tracks every event in a customer interaction from start to finish, giving supervisors complete visibility into call handling, hold times, transfers, and outcomes. Real-time wallboards display live contact center metrics so managers can monitor agent performance, queue depth, and service levels at a glance. Who uses Xima CCaaS? Xima CCaaS serves organizations across healthcare, financial services, retail, manufacturing, and more. It is built for contact center managers, customer service leaders, and IT administrators who need reliable cloud contact center software with deep reporting and flexible configuration—without the complexity or cost of legacy on-premises systems. What makes Xima CCaaS different? Xima is known for white-glove onboarding and implementation support, with dedicated project managers guiding customers through deployment. The platform offers transparent, per-seat pricing with no hidden fees, and extremely responsive customer support. Xima CCaaS is designed to scale easily, accommodating seasonal call volume fluctuations and multi-site deployments. The platform also offers CRM integrations, call recording, custom scheduled reporting, and workforce management tools to help teams make data-driven operational decisions. Xima Software has built a reputation for delivering enterprise-grade contact center analytics and reporting tools at a price point accessible to mid-market teams.

Average Rating: 4.5/5.0

Total Reviews: 24

How Do G2 Users Rate Xima CCaaS?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Xima CCaaS?

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Xima CCaaS?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and account management effortless.
  • Users find the easy setup process of Xima CCaaS straightforward, enhancing their overall experience significantly.
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and troubleshooting a breeze.
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and troubleshooting a breeze.
Cons
  • Users find the app functionality lacking, reporting issues with smoothness and reliability on both mobile and PC versions.
  • Users are disappointed by the quality issues in Xima CCaaS, experiencing unreliability in both mobile and PC applications.
  • Users find the software improvements of Xima CCaaS lacking, experiencing issues with both mobile and PC applications.
  • Users find unreliability in the Xima CCaaS apps, with both Android and PC versions underperforming as expected.

What Are Recent G2 Reviews of Xima CCaaS?

Daktela

Daktela, established in 2005 and headquartered in Prague, Czech Republic, offers one app for all business communication needs. Daktela solutions can handle teams of all sizes, offering features ranging from cloud telephony to omnichannel contact centre solutions that support voice, email, chat, and social media. As of now, Daktela is trusted by over 1200 customers globally. Daktela has local offices in the UK, Poland, Slovakia, Hungary, Romania, and Serbia, along with resellers operating in several other countries. Core Products and Services: - A native omnichannel cloud contact center platform consolidated into one app. - Cloud-based telephony providing global voice, international numbers, and SMS coverage. - Integrated AI automation services, featuring voicebot, chatbot, and mailbot functionalities, designed to automate routine tasks. - Integrated AI GPT tools to enhance agent productivity and customer experience. - Simple to use AI-mazing workforce management system designed to replace complex, inefficient spreadsheets and to take the guesswork out of agent shift scheduling. - An API-first integration platform offering a range of pre-built integrations with popular CRM, ERP, and other solutions such as Pipedrive, MS Dynamics 365, Salesforce, ClickUp, Slack, HubSpot, SugarCRM, and many more. Supported Channels: Voice, Email, SMS, Web chat, Facebook Messenger, WhatsApp, Viber, Instagram.

Average Rating: 4.8/5.0

Total Reviews: 47

How Do G2 Users Rate Daktela?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 9.1/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.9/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Daktela?

  • Seller: Daktela
  • Year Founded: 2005
  • HQ Location: Prague, Czech Republic
  • LinkedIn® Page: www.linkedin.com
    121 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 48% Small

What Are Recent G2 Reviews of Daktela?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024