G2

Céline G.

Mid-Market (51-1000 emp.)

9/25/2026

Guest users or non-business users of the software, not included in G2 scores.

"Ergonomic, clear, comprehensive, with a top-notch team. Essential for customer service relations."

5/5

What do you like best about Diabolocom?

Everything is clear: the ease of use, the ergonomics, everything is really well thought out. We also have great autonomy, with a lot of reports available. And the team is top-notch to support us daily. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

Honestly, it's been in place for 4 years and it's perfect. The only point to improve, in my opinion, concerns the reports: when we ask, for example, to extract incoming calls, it would be really useful to have a detailed report month by month, and not just a cumulative one. Review collected by and hosted on G2.com.

What problems is Diabolocom solving and how is that benefiting you?

Before, we didn't have an IVR. Now, everything is much simpler: thanks to real-time monitoring, we can extract stats at any time. It's also easy to add skills to a user, and the wallboards are real facilitators for the teams as well as for the manager.

The IVR has really changed everything for us: we know how many calls we receive, how many we handle, and we can organize our teams based on all these parameters. The time saved is considerable. KPI tracking is done without any problem... Review collected by and hosted on G2.com.