G2

Carissa S.

Unified Communications Administrator

Mid-Market (51-1000 emp.)

3/25/2026

"Easy to Use, and Quick to Implement Requested Updates"

4.5/5

What do you like best about Xima CCaaS?

We came to Xima after a bad experience with our previous contact center. Xima has been very easy to use, and it’s straightforward to make changes whenever we need to. We’ve submitted several requests for updates to the platform so it better fits our needs, and they’ve implemented those changes quickly after we asked. Review collected by and hosted on G2.com.

What do you dislike about Xima CCaaS?

They’re still a growing company, so I’ve submitted quite a few requests for changes to better fit our needs. Overall, though, they’ve been very quick to make those updates. Review collected by and hosted on G2.com.

What problems is Xima CCaaS solving and how is that benefiting you?

From an IT perspective, they’re solving an issue we’ve had with being able to easily modify our queues and our contact center flows without having to contact support. It’s also integrating with our ERP system, so when a call comes in, we can link it to the customer’s account in our system. From a Customer Service manager’s perspective, the reporting options are much easier to use and include many additional reports that better fit their needs. Review collected by and hosted on G2.com.