# What is VCC Live used for?

What is VCC Live used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

What is VCC Live and what it is used for, here you go :).


VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities.

▸ Omnichannel, feature-filled software
▸ No user coding or development required
▸ Leader in client satisfaction and ease of use
▸ Renowned for quick setup and support
▸ Consultative pricing to meet precise needs

About our platform...

Channels for delivering a great CX:

▸ Voice: Calls using digital lines for crystal-clear quality
▸ Email: Built-in email with mass sends and workflows
▸ SMS:  Automate notifications with a personalized touch
▸ Live chat: Real-time support to boost resolutions and sales
▸ Chat apps: Connect over the most popular messaging apps
▸ Social: Increase responsiveness via company social pages

Features for fueling campaigns:

▸ ACD: Connect customers with the right agents to boost resolutions
▸ Automated dialers: Achieve higher volumes of outbound calls
▸ IVR: Easily build menus for call navigation and data capture
▸ Outbound IVR:  Automate large-scale campaigns without agents
▸ Real-time dashboards: Customize and organize KPIs however you want
▸ VCC Live Pay: Conduct swift and secure payments over the phone
▸ Voicemail detection: Diminish encounters to keep agents active
▸ Integrations: Sync with any of your trusted business tools such as CRMs

To learn more about our cloud contact center software at: https://vcc.live/

##### Comment Metadata
- Posted at: over 2 years ago




## Related Product
[VCC Live](https://www.g2.com/products/vcc-live/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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