Knowlarity IVR

22 reviews

Knowlarity SmartIVR helps company requires one-or-two-way communication with its stakeholders or to ensure business efficiency.

Super Receptionist

19 reviews

Super Receptionist is a Cloud PBX communication service for businesses, simply put, your business phone on the cloud.

Knowlarity Cloud Contact Center

14 reviews

Knowlarity is a provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets.

Knowlarity Missed Call

2 reviews

Knowlarity's Missed Call Solution is a cloud-based service that enables businesses to capture customer engagement through missed calls, facilitating prompt callbacks via automated IVR messages, voice bots, or live agents. This solution streamlines lead generation and enhances customer interaction by providing real-time access to prospect details. Key Features: - IVR Integration: Utilize multi-level Interactive Voice Response systems to ensure immediate customer engagement. - Automated Messaging: Send automated messages to leads generated from missed call campaigns. - Toll-Free Numbers: Expand customer reach by offering toll-free missed call numbers, boosting marketing campaign effectiveness. - Real-Time Updates: Receive instant alerts for every missed call, ensuring no customer inquiry is overlooked. - Analytics Dashboard: Monitor call center performance and analyze caller trends to derive valuable business insights. - Automatic Call Disconnection: Calls automatically disconnect after a ring, allowing agents to initiate callbacks promptly. Primary Value and Solutions Provided: Knowlarity's Missed Call Solution addresses the need for efficient lead generation and customer engagement by simplifying the process for customers to express interest without incurring costs. Businesses can broaden their market reach, enhance campaign interactivity, and integrate seamlessly with existing CRM systems to manage customer data effectively. This solution is particularly beneficial for running marketing campaigns, acquiring customer feedback, and providing information, thereby improving overall operational efficiency and customer satisfaction.

Knowlarity Number Masking/Click to Call

2 reviews

Knowlarity's Number Masking and Click-to-Call solutions are designed to enhance customer privacy and streamline communication between businesses and their clients. Number Masking ensures that personal contact details of both customers and agents remain confidential by routing calls through a secure server, displaying temporary proxy numbers instead of actual phone numbers. This approach safeguards sensitive information, fostering trust and compliance with data protection regulations. The Click-to-Call feature allows customers to initiate real-time calls directly from a website or mobile app by simply clicking a button, facilitating immediate and seamless connections with businesses. Key Features and Functionality: - Number Masking: - Privacy Protection: Conceals actual phone numbers by displaying temporary proxy numbers during calls. - Secure Call Routing: Utilizes end-to-end encryption to route calls through Knowlarity’s secure servers. - Call Recording and Monitoring: Records and monitors calls for quality assurance and performance analysis. - Real-time Data Insights: Provides actionable insights and comprehensive call logs to assess agent performance and customer engagement. - Click-to-Call: - Easy Integration: Offers a plug-and-play API for quick installation of the calling widget on websites and mobile apps. - Enhanced Caller Experience: Supports personalized greetings, customized hold music, and skill-based agent routing to optimize customer interactions. - Call Tracking and Monitoring: Enables real-time tracking, recording, and monitoring of calls for quality testing and data analysis. Primary Value and Problem Solved: Knowlarity's Number Masking and Click-to-Call solutions address critical concerns related to customer privacy and efficient communication. By anonymizing contact details, Number Masking prevents unauthorized access and misuse of personal information, thereby building customer trust and ensuring compliance with privacy laws. Click-to-Call enhances customer engagement by providing an immediate and convenient communication channel, reducing response times and improving overall customer satisfaction. Together, these solutions empower businesses to offer secure, efficient, and user-friendly communication experiences, leading to increased customer loyalty and operational efficiency.

Knowlarity ChatBot/VoiceBot

1 review

transform engagement & drive business value with AI-Powered conversational Bots that empowers your assistance 24x7

Knowlarity Video Communication Platform

1 review

Knowlarity's Video Communication Platform is an advanced, cloud-based solution designed to enhance customer engagement through seamless virtual meetings. It enables businesses to connect with clients and teams via high-definition video and audio calls without the need for downloads or sign-ups, ensuring a hassle-free experience across desktops, laptops, tablets, and mobile devices. Key Features and Functionality: - Click to Connect: Join meetings instantly with a single click, eliminating the need for downloads or registrations. - HD Video & Audio Calls: Experience high-quality video meetings at 720p resolution with clear audio, providing an in-person-like interaction. - Screen Sharing and Collaboration: Share your screen effortlessly to enhance collaboration and productivity during meetings. - Brand Customization: Incorporate custom logos and backgrounds into your meetings to align with your brand identity. - User-Friendly Interface: Utilize a do-it-yourself UI that allows teams to create and manage meeting rooms easily on any device. - Cost-Effective: Benefit from an affordable pay-as-you-go model without the need for capital expenditures or complex licensing. - Recording and Management: Enable backend recording to capture important sessions, with easy access to meeting details and recordings through a well-organized user interface. - Personalized Room Links: Generate and share easy-to-remember room links for your meetings. - API and SDK Integration: Add one-click video calls to your website or app with minimal coding using simple APIs or SDKs. Primary Value and Solutions Provided: The Video Communication Platform addresses the need for efficient and effective virtual communication by offering a reliable and user-friendly solution that enhances customer engagement. It eliminates common barriers such as software installations and complex setups, allowing businesses to conduct virtual meetings effortlessly. This platform is particularly beneficial for industries like banking, education, e-commerce, healthcare, and logistics, where real-time, personalized communication is crucial. By providing a scalable and secure video communication solution, Knowlarity empowers businesses to improve customer satisfaction, streamline operations, and foster stronger relationships with clients and partners.

Knowlarity Messaging

0 reviews

Knowlarity Messaging is a comprehensive cloud-based communication solution designed to facilitate automated and personalized messaging at scale. It enables businesses to efficiently manage promotional campaigns, send timely reminders, deliver one-time passwords (OTPs, and handle transactional messages, ensuring seamless customer engagement across various channels. Key Features and Functionality: - Promotional SMS: Effectively reach a broad audience by broadcasting promotional offers and new product announcements. - Transactional SMS: Automate the delivery of critical information such as order confirmations, payment alerts, and account updates. - WhatsApp Business API: Leverage the widely-used WhatsApp platform to engage customers with personalized messages, enhancing interaction and support. - Easy Integration: Seamlessly integrate with existing Customer Relationship Management (CRM systems to maintain continuity in business operations. - Real-Time Data Analysis: Collect and analyze customer data instantaneously on a unified platform, enabling informed decision-making. - Scalability: Expand messaging capabilities effortlessly to accommodate growing business needs without infrastructure constraints. Primary Value and Solutions Provided: Knowlarity Messaging addresses the critical need for businesses to communicate effectively and promptly with their customers. By automating messaging processes, it reduces manual effort, minimizes errors, and ensures timely delivery of information. This leads to enhanced customer satisfaction, improved operational efficiency, and the ability to scale communication efforts in line with business growth. The platform's integration capabilities and real-time analytics empower businesses to offer personalized experiences, fostering stronger customer relationships and driving higher engagement rates.

Knowlarity Toll Free Number

0 reviews

Knowlarity's Toll-Free Number solution empowers businesses to enhance customer engagement by providing a free and accessible communication channel. By offering 1800 toll-free numbers, companies can ensure seamless interactions with customers, facilitating efficient query resolution, promoting upcoming events, and delivering exceptional customer service. This service is particularly beneficial for organizations aiming to expand their reach and build a strong brand presence without the need for extensive on-site infrastructure. Key Features and Functionality: - Interactive Voice Response (IVR: Implement a multi-level IVR system to guide customers through various options, ensuring immediate and efficient responses to their inquiries. - Call Recording: Automatically record incoming calls to analyze customer interactions, gain insights, and improve service quality. - Call Routing: Utilize intelligent call routing to connect customers with available agents promptly, reducing wait times and enhancing the overall customer experience. Primary Value and Solutions Provided: Knowlarity's Toll-Free Number solution addresses several critical business needs: - Increased Lead Conversion: By offering a cost-free communication channel, businesses can encourage more customer inquiries, leading to higher conversion rates. - Enhanced Brand Recall: Easily memorable 1800 numbers help in building a strong brand identity, making it simpler for customers to recall and reach out to the business. - Improved Customer Satisfaction: Providing a toll-free number ensures that customers can contact the business without incurring charges, fostering goodwill and loyalty. - Market Expansion: Businesses can extend their services across regions without investing in physical infrastructure, allowing for scalable growth and increased market penetration. By integrating Knowlarity's Toll-Free Number solution, companies can significantly enhance their customer communication strategies, leading to improved satisfaction, stronger brand presence, and accelerated business growth.