# Daktela Reviews **Vendor:** Daktela **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.8/5.0 **Total Reviews:** 48 ## About Daktela Daktela, established in 2005 and headquartered in Prague, Czech Republic, offers one app for all business communication needs. Daktela solutions can handle teams of all sizes, offering features ranging from cloud telephony to omnichannel contact centre solutions that support voice, email, chat, and social media. As of now, Daktela is trusted by over 1200 customers globally. Daktela has local offices in the UK, Poland, Slovakia, Hungary, Romania, and Serbia, along with resellers operating in several other countries. Core Products and Services: - A native omnichannel cloud contact center platform consolidated into one app. - Cloud-based telephony providing global voice, international numbers, and SMS coverage. - Integrated AI automation services, featuring voicebot, chatbot, and mailbot functionalities, designed to automate routine tasks. - Integrated AI GPT tools to enhance agent productivity and customer experience. - Simple to use AI-mazing workforce management system designed to replace complex, inefficient spreadsheets and to take the guesswork out of agent shift scheduling. - An API-first integration platform offering a range of pre-built integrations with popular CRM, ERP, and other solutions such as Pipedrive, MS Dynamics 365, Salesforce, ClickUp, Slack, HubSpot, SugarCRM, and many more. Supported Channels: Voice, Email, SMS, Web chat, Facebook Messenger, WhatsApp, Viber, Instagram. ## Daktela Reviews ### 1. Daktela is more than a supplier – they are a partner in business. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam K. | Head of Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Daktela?** Willingness, Professionalism, Listening to clients' needs, Human approach, Robert Machatý as a contact person **What do you dislike about Daktela?** there is not many to mention, may be they could use more collors in the system **What problems is Daktela solving and how is that benefiting you?** The biggest advantage and help for us is contact history and email distributor for us. Also it is acting as a CRm which is nice to have for us. ### 2. My experience with Daktela **Rating:** 5.0/5.0 stars **Reviewed by:** Robert I. | B2B & Trade Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Daktela?** Most helpful is that it links all your communication channels in one **What do you dislike about Daktela?** I have nothing to complain about Daktela **What problems is Daktela solving and how is that benefiting you?** The simple fact that it brings all communication channels into one place makes the agents' work easier and reduces response time. ### 3. Kudos to Alan Houmani for solving my request in NO time! **Rating:** 5.0/5.0 stars **Reviewed by:** Cristiana C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Daktela?** I would like to express my gratitude and thank Alan once again for solving my request extremely fast. It was a very important task that our company needed to have solved asap and I did not even hope to have it done in such a short time. Not only that it was solved immediately but Alan also came up with backup solutions to make the transition as smooth as possible. Great job! It was a pleasure to work with you! We all need one Alan in our partnership cooperation :) **What do you dislike about Daktela?** There are things that I find difficult sometimes to be fixed but this is not Daktela's fault. :) Anytime I am afraid not to break something, I receive the support I need. **What problems is Daktela solving and how is that benefiting you?** Changing phone numbers, setting up queues, time conditions, time groups, etc. ### 4. One stop solution for your customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Amitkumar P. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Daktela?** Very easy to use and implement. We use it on a daily basis for monitoring and managing customer support related tasks, as well as agent performance. We have all the required features in one place. One of the best things is that it's very easy to integrate with WhatsApp and other messenger tools, and Daketla has great customer support. **What do you dislike about Daktela?** No such as its meet all our business requirements. **What problems is Daktela solving and how is that benefiting you?** It solved our most customer support related issues. Now we are able to see the entire history of any customer, which was the major challenge for my organization. It is very easy to manage the departments, priority, and other things. One of the major requirements was partner and customer mapping, which only got fulfilled with Daktela. Along with this we are able to manage CRM in better way. ### 5. A great partner for your customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Adam P. | E-commerce director & CMO, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2023 **What do you like best about Daktela?** A proven system that can handle the toughest demands. We have been using it for five years now and we really have only the best experience. It is a solution that is also used by customer support, which has hundreds of operators, so everything works perfectly. The system is not only clear, but frequently updated and allows for individual settings that any larger company will appreciate. We use a complete portfolio of services, i.e. customer support via email, live chat, telephones, switchboard and smart assistant. We manage more than 400,000 tickets every year and there are dozens of operators working in the system. The implementation of the solution is very simple. **What do you dislike about Daktela?** I can't say anything negative. This is a great solution and a very high quality supplier that knows how to solve problems and most importantly evolve their product. **What problems is Daktela solving and how is that benefiting you?** We needed a complex solution to be used by our customer care department. The system also had to be able to grow with our business and handle the demands of hundreds of thousands of customer enquiries. All of this was handled efficiently. ### 6. Daktela, my user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Petr D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Daktela?** Daktela offers a complete solution with telephony, email, chat, all under one roof. I definitely recommend it! We don't use all the options yet, but when it comes to telephony, Daktela offers a perfect service. Compared to other companies, it offers very good communication and, above all, accessible and understandable support servis + documentation **What do you dislike about Daktela?** I haven't had a negative experience yet. **What problems is Daktela solving and how is that benefiting you?** Daktela solves everything related to telephony - connection of phone devices, trunking, device settings, pbx settings etc. That way, we don't have to develop our own solution or rely on multiple third parties. Also they help us with sms and some kind of emails. A great thing is also the statistics that the basic daktela GUI offers. ### 7. Practical tool, very helpful customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Daktela?** A wide range of opportunities built right into the tool itself. In addition, the software has intuitive, easy to use design and most importantly, very helpful customer service who really tries to get the most out of the tool. **What do you dislike about Daktela?** Some of the settings require more time to understand and also to set up rightly. It's not explicitly a bad thing, it offers a lot of options, but sometimes it's harder to set up the tool the way you need. A good example is the naming of the various settings: they are named in a technical way and not in a user friendly way. **What problems is Daktela solving and how is that benefiting you?** Daktela helps us to manage tickets, calls and webchats all in one place. Basically, 90% of the work of our customer service happens there. Our goal is to gain more from Daktela by using chatbot and by connecting Daktela with our order database. ### 8. Extremely easy-to-use, deployable cloud-based call center software that can be used from everywhere. **Rating:** 5.0/5.0 stars **Reviewed by:** Éva K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Daktela?** Extremely easy-to-use, deployable cloud-based call center software that can be used equally anywhere in the world. From a managerial point of view - thanks to the wallboard and the dashboard, the work of the entire team and the status of the tasks can be seen at any moment. Reporting: it has the most effortless reporting function I've ever worked with. All work processes can be reported at the team, individual and channel level, providing immediate help for monitoring KPIs and organizing work. At operator level: easy to learn, easy to use, can be installed on all hardware: laptop, PC, tablet, mobile phone - supports work in the home office. **What do you dislike about Daktela?** Regulation of breaks - we would need a function that would guarantee that 30% of the operators could take a break at the same time. /a 10-minute break per hour is a legal obligation, plus one 30-minute lunch break/. Assigning chats to operators - unfortunately, the chat is assigned to those clerks who are currently talking to customers on another channel. The agent currently in idle status does not receive chat. Because of this, the operators who are currently on the line often do not notice their assigned chat message. **What problems is Daktela solving and how is that benefiting you?** We aim to provide the best possible customer experience in the FMCG sector to Kifli.hu customers. The best customer service in Hungary is supported by Daktela. Omnichannel solution - calls, emails, webchat, social media ### 9. Amazing tool for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Justina O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Daktela?** The platform is designed in a way that it is very easy to keep everything arranged. Merge and sort tickets; also, I appreciate various forms of communication with customers through one platform - Messenger, Email, Phone and others. Another thing I like is constant updates - the system is being improved, which is a very good sign for me, so we all keep updating and getting better; it is not frozen in time :) Recently they implemented Chat GTP; this is awesome! Search works very well; if you remember only one word from your email that is more specific, you can type it in the search, and you will find the ticket or email you are looking for. In other words, very up-to-date and very user-friendly platform. **What do you dislike about Daktela?** Don't have any complaints :) Did not encounter any issues that would like to complain about or dislike. **What problems is Daktela solving and how is that benefiting you?** The platform is designed in a way that it is very easy to keep everything arranged - all communications of one customer can be combined into one ticket - phone call, email, chat.... If I can recall the order number or email, but I want to find the specific email with a specific case search is helping me a lot. if you remember only one word from your email that is more specific, you can type it in the search, and you will find the ticket or email you are looking for. ### 10. Complete satisfaction with all the options that Daktela offers. **Rating:** 5.0/5.0 stars **Reviewed by:** Tomáš P. | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2023 **What do you like best about Daktela?** Clarity and ease of use of the application, reporting, unification of communication channels, design, quick implementation and integration, excellent customer support from Daktela, options for better planning of call center capacity. **What do you dislike about Daktela?** So far, we haven't found anything we don't like. **What problems is Daktela solving and how is that benefiting you?** We have unified all communication channels into one application. We have streamlined the resolution of requests. We have accelerated the response time to customer inquiries. We have clearer reporting, and thanks to that, we plan the call center capacities better. We can start playing with AI. ### 11. Great product from a great partner **Rating:** 5.0/5.0 stars **Reviewed by:** Jan K. | Team Lead Technical Solution Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Daktela?** I love the flexibility and that we have been able to solve everything what we want to achieve so far and where able to integrate each channel for our customers as they requested. **What do you dislike about Daktela?** I can't think of anything negative at the moment, as we have been able to resolve all our requests so far. **What problems is Daktela solving and how is that benefiting you?** Daktela's solution helps us to satisfy our customers' need for modern and flexible solutions. As a partner of Daktela, we can offer our customers a very flexible solution, which they can later administer themselves as customers. In particular, the possibility to not only map standard scenarios but also to implement special solutions via script and REST API are a great advantage for us and our customers. ### 12. Good, campaign management system, for call center and good cooperation. **Rating:** 4.5/5.0 stars **Reviewed by:** Libor D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Daktela?** Manage contacts, client emails under one roof. **What do you dislike about Daktela?** I can't think of anything at the moment. Everything is fine **What problems is Daktela solving and how is that benefiting you?** contact management and overview of handled calls. ### 13. Exceptional Customer Experience with Daktela: A Game-Changer in Communication Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Lorant L. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Daktela?** I am thrilled to share my exceptional experience with Daktela and how it has transformed the way my organization communicates with clients. From its robust features to its top-notch customer support, Daktela has truly become a game-changer in the field of communication solutions. One of the standout aspects of Daktela is its comprehensive feature set. It offers a wide range of functionalities that cater to every aspect of business communication, including call routing, IVR, call recording, and real-time analytics. The platform's intuitive interface makes it incredibly user-friendly, allowing even non-technical staff to navigate and utilize its powerful tools effortlessly. The quality of the calls facilitated by Daktela is unparalleled. Crystal-clear audio ensures that our conversations with clients are seamless, enhancing our professional image and leaving a lasting impression. Additionally, the system's reliability is outstanding, ensuring minimal downtime and uninterrupted communication flow. What truly sets Daktela apart is its exceptional customer support. The team at Daktela has consistently gone above and beyond to assist us in every aspect of our journey with their services. They are always prompt in responding to queries, providing insightful guidance, and addressing any issues that arise. Their dedication to customer satisfaction is truly commendable. Another standout feature is Daktela's robust reporting and analytics capabilities. The platform offers detailed insights into call volume, agent performance, and customer interactions. This invaluable data allows us to make data-driven decisions, optimize our operations, and improve the overall efficiency of our customer service. Daktela's seamless integration with other business tools and platforms further adds to its appeal. Whether it's integrating with CRM systems or connecting with popular messaging apps, Daktela effortlessly integrates into our existing workflow, streamlining our operations and maximizing productivity. In conclusion, Daktela has revolutionized our communication processes, providing us with a comprehensive and reliable solution that has significantly enhanced our customer experience. Their feature-rich platform, exceptional customer support, and seamless integration capabilities make them an industry leader in communication solutions. I wholeheartedly recommend Daktela to any organization seeking a top-tier communication system that truly delivers on its promises. **What do you dislike about Daktela?** Nothig really,Nothing to dislike! Flawless service! **What problems is Daktela solving and how is that benefiting you?** Daktela solves communication challenges and benefits me by enhancing customer experience, improving productivity, and providing valuable insights through its robust features and exceptional support. With Daktela, I can streamline call routing, utilize IVR systems, record and analyze calls, and integrate with other tools seamlessly. This comprehensive solution allows me to optimize operations, make data-driven decisions, and ultimately deliver outstanding service to my clients. ### 14. I like cooperation with Daktela **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Daktela?** I like: -Support -customisation - that it is omnichannel, it means we can have everything under one roof. -Easy of use **What do you dislike about Daktela?** -I think everythink is about comunication, so until today we solved problems together. **What problems is Daktela solving and how is that benefiting you?** Distribution of calls between operators, which results in reduced waiting time on the line. ### 15. Daktela meets everything we need for the operation of customer care and an active call center. **Rating:** 5.0/5.0 stars **Reviewed by:** Alica O. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Daktela?** Integration of all channels in one system. In the company, we use calls + emailing + webchat. Detailed statistics on important activities, which helps us make it more efficient processes. Online view of current events and keeping a history of all communication channels. Creation of active and passive campaigns according to our ideas. Independent use of Daktela and Available support 24x7. **What do you dislike about Daktela?** It is still not possible to dial a contact directly from the calendar. Otherwise, nothing major. **What problems is Daktela solving and how is that benefiting you?** It helps make the process more efficient. Transparency of work activities in the department. Better division of tasks between people The productivity of the department has increased and simplified. ### 16. Very good cooperation and quick response time. **Rating:** 5.0/5.0 stars **Reviewed by:** Radek S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Daktela?** Open communication and quick response from the sales team, especially the cooperation with Robert Machaty. **What do you dislike about Daktela?** We have been using Daktel since September 2023 and have not yet discovered any major suggestions for improvement. **What problems is Daktela solving and how is that benefiting you?** A tool for our customer care - handling phone calls and email tickets. ### 17. Exceptional Communication Solution - Daktela is a Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Daktela?** Unified platform: Daktela seamlessly integrates various communication channels, such as voice, email, chat, and social media, into one web application platform. This unified approach allows businesses to efficiently manage all their communication needs and provide a consistent customer experience. Exceptional customer support: Daktela is known for its responsive and dedicated customer support team, which is always ready to assist users with their queries and concerns. **What do you dislike about Daktela?** I can't find anything particular what bothers me that much. **What problems is Daktela solving and how is that benefiting you?** Unified communication: Daktela consolidates various communication channels, such as voice, email, chat, and social media, into a single platform. This unification simplifies communication management and helps provide a consistent customer experience across all touchpoints. ### 18. Daktela - great tool for communication with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Štěpán K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Daktela?** • Very user friendly • Daktela always seeks to improve their product and listen feedback • child tickets makes communication across departments smooth • easy to track tickets and setting reminders **What do you dislike about Daktela?** • search through tickets could be better, sometimes there are issues if searching multiple words at time •loading statistics for longer period of time can take up to few minutes, depends on the inputs **What problems is Daktela solving and how is that benefiting you?** • tracking response times to customers and quality of the responses • monthly and yearly statistics • keeping track of activities of other collegues, making it easier to work in hybrid work environment ### 19. Daktela Contact Center is a state-of-the -art CCaaS solution **Rating:** 4.5/5.0 stars **Reviewed by:** Amir S. | Team Lead Professional Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Daktela?** The Daktela CCHub shines with its versatility. I've used different solutions on the market, but none of those had the flexibility, ease of use and a modern UX/UI as the Daktela solution. **What do you dislike about Daktela?** The mentioned flexibility, as a flipside, makes it sometimes confusing for end-users, as there are many possible ways to configure the CCHub and still end up with the same functionality. **What problems is Daktela solving and how is that benefiting you?** As we as a company offer various telco solutions for our customers, Daktela CCHub is our flagship for solving complex requests regarding customers in need of a versatile contact center. ### 20. Maximum satisfaction with the service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Daktela?** I like the human approach, speed and friendliness when solving requests. **What do you dislike about Daktela?** Signpost on the phone number, I don't like that I can't call someone directly. **What problems is Daktela solving and how is that benefiting you?** It has a complete service for communication towards customers and stores. ### 21. Powerful tool even for a small business **Rating:** 5.0/5.0 stars **Reviewed by:** Lubor Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Daktela?** easy to use, bug-free application, strong support **What do you dislike about Daktela?** sometimes you get lost in merged emails, nothing else **What problems is Daktela solving and how is that benefiting you?** We are not a call centre, although the application is designed primarily for call centres. We are an e-shop. The application simply connects emails, phone calls from customers with our system. All communication with the customer is then easy for us. It saves us time and we always know everything about the customer within a moment. ### 22. Thanks to Daktela, I was able to increase customer satisfaction and loyalty **Rating:** 5.0/5.0 stars **Reviewed by:** Miroslav K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Daktela?** I've been using Daktela's cloud-based contact center software and I must say, I'm impressed! The flexibility to access the platform from anywhere, the scalability to adjust to my business needs, and the cost savings compared to on-premises software are all great benefits. I also appreciate how easily Daktela integrates with my CRM system, making it easy to manage customer interactions. And of course, the advanced security features ensure that my customer data is always protected. Overall, I'm very happy with Daktela as my choice for contact center software. **What do you dislike about Daktela?** I am satisfied with Daktela's and have no dislikes to report. The platform has met all of my expectations. **What problems is Daktela solving and how is that benefiting you?** contact center software ### 23. Seamless integration, great day-to-day use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Daktela?** Daktela CCCI is a fantastic tool that has greatly enhanced our business operations. The software is user-friendly and efficient, allowing us to easily manage customer interactions, track sales leads, and analyze data. The integration with our phone system has been seamless and has allowed us to streamline our communication processes. The reporting features are also very useful, providing us with valuable insights into our business performance. Overall, we highly recommend Daktela to any business looking for a comprehensive and effective customer relationship management solution. **What do you dislike about Daktela?** Some users have reported occasional technical glitches and difficulties with customizing certain features. I didn't encounter any of these personally. **What problems is Daktela solving and how is that benefiting you?** Daktela solves problems by enabling efficient customer interaction management, providing valuable insights, and streamlining communication processes. I especially like the reporting system, that gives us as an organization much better handle on our processes. ### 24. Good people, good support, perfect communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Daktela?** Easy to use, train operators, new functionalities, clarity, statistics **What do you dislike about Daktela?** I would add the option for automatic call and chat acceptance to the least busy person, without the need to click accept. **What problems is Daktela solving and how is that benefiting you?** Everything in one place in one program ### 25. Efficient and powerful platform for customer service and employee management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Daktela?** Easy to set up, with a great support team. We now have all our channels in one place with and can see the full history of the customer communication. We tried other solutions, but they weren't as flexible - and the support was not good. **What do you dislike about Daktela?** I have no complaints. It's a great product and works perfectly for our needs now, and lots of extras should we need them in the future. **What problems is Daktela solving and how is that benefiting you?** All channels in one place - single view where we see all our conversations, customer details and track the team's performance, ### 26. Daktela is perfect for our use. **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Daktela?** User interface Recording Simple for our employees Technical support of Daktela is perfect, always helped. **What do you dislike about Daktela?** To be honest I do not know what I dislike about Daktela because I do not have experience with another call service app. **What problems is Daktela solving and how is that benefiting you?** Daktela is perfect for resolution of complaints due the recording and also for control our employees. ### 27. Great product for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Daktela?** The focus on the customer. Dedicated support engineer in specific languages. Knowledge of SIP and VoIP. They are not afraid of any challenges. Our customers love it. **What do you dislike about Daktela?** Mostly focus on voice, but other channels are good as well. Statistics and BI is needed to export to BigQuery. **What problems is Daktela solving and how is that benefiting you?** We need contact center for our customers, and daktela gives them really great product. They are more productive with it and they love all new features. All of them are waiting for new AI features. ### 28. Overall good **Rating:** 4.0/5.0 stars **Reviewed by:** Anežka . | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Daktela?** Reliable fast app which is quite easy to understand. **What do you dislike about Daktela?** You can't unmerge merged tickets (sometimes mistake happen). Gets super slow and collapses every day at the same time, and once i refresh the page it works normal again. **What problems is Daktela solving and how is that benefiting you?** communicating with customers by email, facebook and phone and solving their problems ### 29. daktela **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Daktela?** Daktela allows us to effectively track customer calls and follow-up. It's great to go back to past calls or see statistics on the number of calls made/not made. This helps our sales team a lot. **What do you dislike about Daktela?** Sometimes they take a little longer to resolve some tickets and need to be reminded. But it's not very common. Despite this, everything is always handled with the utmost friendliness and to our satisfaction. **What problems is Daktela solving and how is that benefiting you?** Tracking/recording phone calls and transcribing them into Salesforce. ### 30. Is one of the best app for call center. You can control all the channel from one page, this is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Daktela?** Is friendly use and has a lot of easy customizations. Has a good reporting field. Mostly the multichanel is a great way to extend and reach to more leads and clients. **What do you dislike about Daktela?** The whatsapp need to be a little more custom. To make some custom fields will be nice to be added. **What problems is Daktela solving and how is that benefiting you?** Is let us to manage a lot of channels in one place, is great with reporting and easy to use. Has a good traking sistem of the activity. Our team members have a better results ### 31. The best solution for customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Daktela?** Daktela is a great software that helps us in the daily care of our customers. It is logical and easy to use and the support from the Daktela team is great! **What do you dislike about Daktela?** I can't think of anything I don't like about Daktela. The Daktela team is always open to our comments or ideas for new features. **What problems is Daktela solving and how is that benefiting you?** We use Daktela for all communication with our customers - phone, email, chat, and messenger, and we also use it for internal communication between operators and back-office employees. ### 32. Daktela is great as a communication and surveillance channel at work **Rating:** 5.0/5.0 stars **Reviewed by:** Denisa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Daktela?** Daktela is great for its clarity, reasonableness and I like all the options it offers. **What do you dislike about Daktela?** I sometimes have the problem that calls don't show up on some queues, and I don't understand why my tickets have been modified since the beginning of the day when I just logged in. **What problems is Daktela solving and how is that benefiting you?** helps in communication with customers, when everything is automatically connected to our system and we do not have to search for orders, emails and other assets, which is a great relief for us ### 33. Daktela helped me to combine multiple communication channels **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Daktela?** Global company with local approach. Excelent communication. **What do you dislike about Daktela?** So far, nothing. Everything is working just fine. **What problems is Daktela solving and how is that benefiting you?** Daktela helps us to take care of communications with customers, sell more and manage our operations better. ### 34. Daktela works great for what my company needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Daktela?** I like that they have efficient support which is also very fast in solving issues. They also speak perfect English and there is no issue to communicate with them. **What do you dislike about Daktela?** Sometimes the phone lines have issues without any intervention from our side and we need to quickly solve this. However, this can happen and it happens really rarely. **What problems is Daktela solving and how is that benefiting you?** Daktela ensures the quality running of all our phone lines we use to connect with customers. ### 35. Great experience with Daktela **Rating:** 5.0/5.0 stars **Reviewed by:** Milan . | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Daktela?** Long time cooperation across our implementations across countries. Personal approach and focus to resolve our requirements. **What do you dislike about Daktela?** To be honest ... nothing. Maybe documentation for API v6 is not so perfect as for previous versions, but it is absolutely minor issue. **What problems is Daktela solving and how is that benefiting you?** We implement core system for some companies in Czech and Slovak where is functionality of call center crucial. Daktela brings perfect functionality and possibility to create fully covered interface between both systems. ### 36. The best solution for our Call Center Department **Rating:** 5.0/5.0 stars **Reviewed by:** Camelia R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Daktela?** The platform is intuitive and offers the results of my team in real time **What do you dislike about Daktela?** In Records object, their is no automatically response from Daktela that there are duplicates **What problems is Daktela solving and how is that benefiting you?** better organization of the team, easier training for new employees ### 37. User-friendly, smart, and useful application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Daktela?** Daktela successfully helps you manage your everyday tasks, so you can maintain a connection with all your customers and partners. It's easy, quick, user-friendly and allows you to communicate via many different channels and platforms. **What do you dislike about Daktela?** Can't think about something that would bother me that much to mention it. **What problems is Daktela solving and how is that benefiting you?** We communicate via Daktela mainly with job applicants from all over the world and we keep statistics there. ### 38. ⭐ 5-star review - the best contact centre software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Daktela?** Daktela is easy to use. I personally find it very logical, easy to manage, and very user-friendly. Their technical support is also very helpful and thinking along with possible solutions 🤩 **What do you dislike about Daktela?** I can not think of anything I would dislike about Daktela. **What problems is Daktela solving and how is that benefiting you?** Usually, there are no problems with Daktela. All the connectors regarding calls, e-mails, Facebook, and chat are working 99% of the time without any issues. ### 39. Europetell review for Daktela **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Daktela?** the website would be easy to use and navigate, but on the other side the system has so many errors and flaws **What do you dislike about Daktela?** bad call quality, no response on emails reporting problems (not even after sending numerous emails on the same subject), system going offline few times/day, app not ringing **What problems is Daktela solving and how is that benefiting you?** cll center for our company ### 40. Availability of the call center without problems **Rating:** 5.0/5.0 stars **Reviewed by:** Marian B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Daktela?** I prefer simplicity and clarity, the user has everything at his fingertips and it's intuitive. We hit users in a week. **What do you dislike about Daktela?** Nothing or at least one thing, phone integration in teams **What problems is Daktela solving and how is that benefiting you?** During the COVID pandemic, we needed connection from anywhere and flexibility to change operators ### 41. really user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mélanie J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Daktela?** The reopenning tickets at the date and hour wanted is really usefull and allows a very good organisation. **What do you dislike about Daktela?** The fact that we can't unmerged the tickets when we merged them by mistake. **What problems is Daktela solving and how is that benefiting you?** communication (internal + external) ### 42. clear, simple, control **Rating:** 4.5/5.0 stars **Reviewed by:** Michaela M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Daktela?** tickets, addressability, recordings, possibility to edit **What do you dislike about Daktela?** working hours from 9:00 a.m., demanding customization **What problems is Daktela solving and how is that benefiting you?** creation of a individual calling plan for sales agents ### 43. Quite smooth operation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Daktela?** It is user-friendly and intuitive in use **What do you dislike about Daktela?** Gpt chat function does not work properly (but it is more gpt's issue) **What problems is Daktela solving and how is that benefiting you?** I communicate with customers and colleagues It makes communication easy and fast ### 44. Daktela helped me to improve the customer experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Daktela?** Daktela is the best contact center solution we have seen. Easy to use and navigate. We love hands Daktela on approach from technical support or consultants. **What do you dislike about Daktela?** Nothing I can think of. We haven't had a negative experience yet. **What problems is Daktela solving and how is that benefiting you?** Daktela solves the communication of our support department with customers and contributes to a higher quality of services. ### 45. Daktela will make your business more organized **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2023 **What do you like best about Daktela?** - good API possibilities - callcenter integration - easy migration process - you can create own rule almost for everything - AI tools **What do you dislike about Daktela?** - cannot increase or decrease licences without people from support - search does not search content from attachments **What problems is Daktela solving and how is that benefiting you?** Emails, chats and calls in one place. Improves the overview of communication with the client. ### 46. Daktela **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Daktela?** transparency, speed, multi-functionality **What do you dislike about Daktela?** nothing yet what can dislike............ **What problems is Daktela solving and how is that benefiting you?** fast processing of customer requests ### 47. Daktela system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Daktela?** An easy-to-use and very complex system that can connect many different communication channels. **What do you dislike about Daktela?** I don't know. Maybe the time needed for implementation is a bit longer than ideal. **What problems is Daktela solving and how is that benefiting you?** We can manage all communication with our partners across all channels in a single system. ### 48. Most modern solution on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Daktela?** Fast implementation, complete documentation, very prompt, polite and serious helpdesk, good communication with regional management **What do you dislike about Daktela?** Nothing in particular, just hope everything stays at least constant or improving **What problems is Daktela solving and how is that benefiting you?** Communication with our clients, also reporting and monitoring our activity - [View Daktela pricing details and edition comparison](https://www.g2.com/products/daktela/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+21%3A42%3A37+-0500&secure%5Bsession_id%5D=4c4fd276-cca5-4ff4-a050-d2e35ce28303&secure%5Btoken%5D=cd2d836f9caceec69cef16ed5c4f6f3d8dfad8719daeb01c835f96627d1ef0bd&format=llm_user) ## Daktela Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards ## Top Daktela Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,453 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,423 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)