# Best AI Voice Assistants - Page 2 ## How Many AI Voice Assistants Products Does G2 Track? **Total Products under this Category:** 569 ### Category Stats (Aug 2026) - **Average Rating:** 4.74/5 (↑0.03 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Loman (+28.57%) - Among all products in this category, Loman recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank AI Voice Assistants Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 27,500+ Authentic Reviews - 569+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Voice Assistants ![G2 Grid® for AI Voice Assistants plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-voice-assistants/grids.png?focus%5B%5D=1371397&focus%5B%5D=1570357&focus%5B%5D=1319598&focus%5B%5D=4215&focus%5B%5D=3326&focus%5B%5D=28903&focus%5B%5D=1437428&focus%5B%5D=1462546) Highlighted products: Retell AI, RingCentral AI Receptionist (AIR), ElevenLabs, Genesys Cloud CX, CallRail, Glia, Jotform AI Agents, and Smith.ai AI Receptionist. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-voice-assistants/grids.json?focus%5B%5D=retell-ai&focus%5B%5D=ringcentral-ai-receptionist-air&focus%5B%5D=elevenlabsio&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=callrail&focus%5B%5D=glia&focus%5B%5D=jotform-ai-agents&focus%5B%5D=smith-ai-ai-receptionist) **Sponsored** ### GoodAccess GoodAccess is a cybersecurity platform (SASE/SSE) that empowers medium-sized enterprises to easily implement Zero Trust Architecture (ZTA) in their infrastructure, regardless of its complexity or scale. By leveraging a Low-Code/No-Code approach, GoodAccess delivers a hardware-free, rapid deployment solution within hours or days, allowing companies to enhance their security without the need for in-house IT experts. Our platform ensures seamless integration with modern SaaS/cloud applications as well as legacy systems, protecting critical assets for remote and hybrid workforces. GoodAccess serves businesses with 50-5000 employees across diverse industries, particularly those adopting multi-cloud and SaaS environments. What does GoodAccess do? GoodAccess protects the customer’s infrastructure under one zero-trust umbrella, regardless of how complex, heterogeneous, or widespread it is. It is a good fit for companies supporting full-remote or hybrid modes of work using both company-issued and employees’ own devices. The low-code/no-code, cloud-based SASE platform allows medium-sized businesses to create and manage zero trust architecture easily. In today’s cybersecurity landscape, this is an essential part of any medium-sized organization’s security, and a highly effective enabler of regulatory compliance. The GoodAccess platform combines several latest technologies to tackle the most pressing cybersecurity challenges of today. ✅ Remote access and BYOD—Device security enforcement with device inventory and posture checks. ✅ Multi-factor authentication (MFA)---Unified MFA solution for all critical systems, including legacy applications. ✅ Identity-based access control (IAM/FwaaS)---Zero-Trust Architecture enabling control of all access by identity (SSO/SCIM). ✅ Network encryption and segmentation—Segmentation at maximum granularity radically reduces the attack surface. ✅ Full control and visibility—Security logs and reports from across the entire organization with SIEM integration. What makes GoodAccess unique? GoodAccess stands out by its usability-first design. It is an all-SaaS, zero-hardware platform that fits any infrastructure to deliver network-based Zero-Trust Architecture (SDP) without the need for an IT expert on staff. Our key uniquenesses include: ✅ Simplicity—Low-code/no-code/no-hardware platform for medium-sized organizations. ✅ Market-leading deployment time—GoodAccess takes hours to days to deploy. ✅ Infrastructure-agnostic—Deployable over any existing infrastructure. ✅ Easy management—No certified IT experts needed. ✅ Zero Trust on network layer—Allows for simple integration of legacy applications. ✅ Based in the EU—Ideal cybersecurity provider for NIS2 compliance. Interested in giving GoodAccess a shot? Book a Free Demo: https://calendar.goodaccess.com/meetings/eva-hisemova Start your Free Trial: https://app.goodaccess.com/free-trial/ [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010753&secure%5Bchosen_at%5D=2026-08-03T17%3A45%3A44Z&secure%5Bdisplayable_resource_id%5D=1848&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=130601&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=130601&secure%5Bresource_id%5D=1010753&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-voice-assistants%3Fpage%3D2&secure%5Btoken%5D=20d4df35f07e8b351240d449d5122e210057d7388d21f7fa47a48c16f49534ca&secure%5Burl%5D=https%3A%2F%2Fwww.goodaccess.com%2Flp%2Fenterprise-vpn&secure%5Burl_type%5D=custom_url) ### [NextPhone - AI Answering Service](https://www.g2.com/products/nextphone-ai-answering-service/reviews) NextPhone is an AI-powered answering service built for small and mid-sized businesses that depend on inbound phone calls for revenue. Developed by Pure Labs Inc., NextPhone uses advanced voice AI technology to answer business calls 24/7, qualify leads in real time, collect intake information, and book appointments directly into the business owner's calendar — all without any human intervention. NextPhone is designed to solve a critical problem for service-based businesses: missed calls. Studies show that small businesses miss 40-60% of their inbound calls, especially during busy hours, after-hours, and weekends. Each missed call is a potential lost customer. Traditional answering services address this but typically charge $500-2,000 per month with per-minute billing, while hiring a full-time receptionist costs $3,000-5,000 per month. NextPhone offers a flat-rate alternative at $199 per month with unlimited calls and no per-minute fees. The platform works by forwarding an existing business phone number to NextPhone, or businesses can provision a new local number from any area code. Once configured, the AI receptionist answers every call in one ring, greets callers professionally, and handles conversations using knowledge trained from the business's own website content. This means the AI understands the company's services, pricing, service areas, and booking policies without manual programming. Key features include real-time calendar integration for instant appointment booking, CRM synchronization with platforms like HubSpot, Salesforce, ServiceTitan, and Housecall Pro, call recording and transcription, voicemail-to-text conversion, automated SMS follow-up messages, intelligent spam filtering, and instant call transfers to team members for complex inquiries. NextPhone integrates with over 100 business tools through native integrations and Zapier connectivity. NextPhone supports more than 20 languages including English, Spanish, French, Mandarin, Arabic, and Portuguese, making it suitable for businesses serving diverse communities. The system can handle up to 20 simultaneous calls, eliminating busy signals during peak hours. The platform is purpose-built for service industries including HVAC, plumbing, electrical, legal services, dental practices, property management, landscaping, and general contracting. These businesses typically generate the majority of their revenue through phone-based customer acquisition and appointment scheduling. Setup takes approximately five minutes with no technical expertise required. Businesses can be fully operational within one to two business days. NextPhone offers a 7-day free trial with no credit card required, and all plans include month-to-month billing with no long-term contracts or setup fees. **Average Rating:** 5.0/5.0 **Total Reviews:** 21 #### Who Is the Company Behind NextPhone - AI Answering Service? - **Seller:** [Pure Labs Inc.](https://www.g2.com/sellers/pure-labs-inc) - **Year Founded:** 2024 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dea6880af0b0a13b9bf4217705177ba47f075e1f083f7759a6797be48b6d0ae9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetnextphone%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 105% Small, 5% Medium #### What Are Recent G2 Reviews of NextPhone - AI Answering Service? **["Clear, Professional AI Calls That Keep Us Organized and Stress-Free"](https://www.g2.com/survey_responses/nextphone-ai-answering-service-review-13164092)** **Rating:** 5.0/5.0 stars _— Steph D._ [Read full review](https://www.g2.com/survey_responses/nextphone-ai-answering-service-review-13164092) **["NextPhone Keeps Us Available 24/7 with Smooth AI Call Handling"](https://www.g2.com/survey_responses/nextphone-ai-answering-service-review-13167347)** **Rating:** 5.0/5.0 stars _— Tri P._ [Read full review](https://www.g2.com/survey_responses/nextphone-ai-answering-service-review-13167347) ### [Ringg AI](https://www.g2.com/products/ringg-ai/reviews) Ringg AI is an enterprise-grade platform for building, deploying, and scaling production-ready conversational AI agents across voice, WhatsApp, web, and browser channels. It gives teams control across the entire lifecycle of automation, from agent creation and knowledge management to workflow orchestration, integrations, analytics, evaluations, and continuous optimization. Built for high-stakes workflows such as customer support, collections, lead qualification, KYC, appointment booking, and inbound operations, Ringg enables businesses to create agents that understand context, follow complex workflows, use business tools, and take action. Teams can design conversations without code, connect their existing systems, and deliver fast, natural, interruption-ready interactions across channels. Ringg supports more than individual conversations. Its agents can qualify leads, schedule appointments, confirm orders, answer questions, update customer records, trigger actions, and complete business processes. Visual workflow tools make it possible to define conditions, variables, API requests, wait steps, and handoffs in one place. From first contact through follow-up, every interaction can be connected to the right data, workflow, and business system. This enables teams to reduce manual work, respond faster, maintain consistent service quality, and scale operations without adding unnecessary headcount across growing customer volumes. What sets Ringg AI apart is its end-to-end orchestration layer. The platform connects conversations, tools, data, and actions while automatically monitoring agent performance. Built-in analytics and evaluations help teams understand outcomes, identify issues, and improve experiences over time. Whether businesses are automating voice operations or expanding across digital channels, Ringg helps them manage customer interactions at scale with greater consistency, visibility, and control. **Average Rating:** 4.8/5.0 **Total Reviews:** 23 #### Who Is the Company Behind Ringg AI? - **Seller:** [Ringg AI](https://www.g2.com/sellers/ringg-ai) - **Company Website:** ringg.ai - **Year Founded:** 2023 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b82d23088df85e6850077eed3829e7af5e79e8b9b2f559a27f8d511a0887c5e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringg%2F&secure%5Burl_type%5D=linkedin_company_website) 35 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 48% Small, 26% Medium #### What Do G2 Reviewers Say About Ringg AI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **easy setup** of Ringg AI, appreciating the smooth onboarding process and personalized assistance. - Users value the **high efficiency** of Ringg AI, automating calls and enhancing lead generation effortlessly. - Users appreciate the **exceptional customer support** from Ringg AI, making onboarding and usage effortless and effective. - Users commend Ringg AI for its **effective customer engagement** , enhancing feedback collection and understanding customer needs. - Users highlight the **human-like call management** of Ringg AI, ensuring engaging and natural conversations with prospects. ##### Cons - Users note the **limited language support** , suggesting improvements for regional languages beyond Hindi and English. - Users note the **inaccuracy** in language support, particularly with languages like Malayalam, affecting overall satisfaction. - Users find **limited customization** challenging, necessitating close collaboration with Ringg's tech team for scaling solutions. - Users find the **limited features** for creating agent flows frustrating, relying on other tools for assistance. - Users struggle with **poor understanding** of agent responses, wishing for clearer debugging options and explanations. #### What Are Recent G2 Reviews of Ringg AI? **["Human-Like AI Voice, Needs Memory Function"](https://www.g2.com/survey_responses/ringg-ai-review-12770284)** **Rating:** 4.5/5.0 stars _— Vignesh N._ [Read full review](https://www.g2.com/survey_responses/ringg-ai-review-12770284) **["Ringg Keeps Event Communication Moving with Smart Reminders and Consistent Workflows"](https://www.g2.com/survey_responses/ringg-ai-review-13165099)** **Rating:** 5.0/5.0 stars _— Abhishek P._ [Read full review](https://www.g2.com/survey_responses/ringg-ai-review-13165099) ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,361 #### Who Is the Company Behind JustCall? - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** www.saaslabs.co - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas\_labs 319 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small, 31% Medium #### What Do G2 Reviewers Say About JustCall? _AI-generated summary from verified user reviews_ ##### Pros - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. ##### Cons - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **["Integration with HubSpot Enhances Call Management"](https://www.g2.com/survey_responses/justcall-review-13141009)** **Rating:** 4.0/5.0 stars _— Paul W._ [Read full review](https://www.g2.com/survey_responses/justcall-review-13141009) **["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)** **Rating:** 5.0/5.0 stars _— Richard L._ [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) ### [Slang AI](https://www.g2.com/products/slang-ai/reviews) Slang.ai is an automated phone answering platform that enables restaurants to manage reservations, answer questions, and create a best-in-class experience that mimics top employees. Calling a business shouldn’t feel like a chore. And for businesses, missed calls lead to missed revenue. Our mission is to transform the experience of calling a business into one that's personalized, efficient, and delightful. That’s why we started Slang.ai. We use AI technology to make transacting over voice so enjoyable that it’s more human than human. By 2030, we will save businesses and consumers one billion minutes of precious time while transforming branded voice experiences into the preferred mode of communication. **Average Rating:** 4.4/5.0 **Total Reviews:** 44 #### Who Is the Company Behind Slang AI? - **Seller:** [Slang](https://www.g2.com/sellers/slang) - **Year Founded:** 2019 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46c3f24a2605d592f892529c7ec9ae6a0d9ec6eb1502721a0fc1cf9dcd47baae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fslang-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 72 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Restaurants, Computer Software - **Company Size:** 33% Small, 26% Medium #### What Do G2 Reviewers Say About Slang AI? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **time-saving benefits** of Slang AI, significantly reducing manual workload and enhancing productivity. - Users praise Slang AI for its **ease of use** , highlighting smooth setup and efficient call handling integration. - Users appreciate the **easy setup** of Slang.ai, finding integration into workflows smooth and efficient. - Users appreciate the **efficiency** of Slang AI, significantly reducing manual call handling and saving staff time. - Users love the **automation efficiency** of Slang AI, streamlining tasks and enhancing customer interactions seamlessly. ##### Cons - Users note the **robotic responses** and high pricing of Slang AI, which may hinder its effectiveness for some businesses. - Users note the **limited customization** of Slang AI, finding responses too generic for unique restaurant interactions. - Users experience **unclear understanding** with Slang AI, particularly with complex requests and strong regional accents. - Users face a notable **learning curve** with Slang AI, as setup and customization can be time-consuming and challenging. - Users find Slang AI's **limited features** frustrating, impacting revenue and customer experience during high call volumes. #### What Are Recent G2 Reviews of Slang AI? **["Effortless, Human-Like Automation That Elevates Customer Support"](https://www.g2.com/survey_responses/slang-ai-review-11972620)** **Rating:** 5.0/5.0 stars _— Rekha S._ [Read full review](https://www.g2.com/survey_responses/slang-ai-review-11972620) **["Natural Conversations and Powerful Automation with Slang AI"](https://www.g2.com/survey_responses/slang-ai-review-11993074)** **Rating:** 5.0/5.0 stars _— Ritika H._ [Read full review](https://www.g2.com/survey_responses/slang-ai-review-11993074) ### [800.com](https://www.g2.com/products/800-com/reviews) Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,012 #### Who Is the Company Behind 800.com? - **Seller:** [800.com](https://www.g2.com/sellers/800-com) - **Company Website:** www.800.com - **Year Founded:** 2008 - **HQ Location:** Sarasota, Florida - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c5dcb337cac60c6246cd6a0d1177b272a21bcbd0851a2eed62c0a84f396dc95&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F800-com&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Construction, Retail - **Company Size:** 79% Small, 12% Medium #### What Do G2 Reviewers Say About 800.com? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. - Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. - Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. - Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. - Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. ##### Cons - Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. - Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. - Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. - Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. - Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. #### What Are Recent G2 Reviews of 800.com? **["Perfect for Small Businesses and Remote Teams"](https://www.g2.com/survey_responses/800-com-review-13060426)** **Rating:** 5.0/5.0 stars _— Luis H._ [Read full review](https://www.g2.com/survey_responses/800-com-review-13060426) **["Helpful Payment Reminders and Truly Caring Customer Support"](https://www.g2.com/survey_responses/800-com-review-13177957)** **Rating:** 5.0/5.0 stars _— Katrina T._ [Read full review](https://www.g2.com/survey_responses/800-com-review-13177957) #### What Are G2 Users Discussing About 800.com? - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,472 #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,391 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["Copilot Makes Customer Context Clearer and Boosts Performance"](https://www.g2.com/survey_responses/talkdesk-review-13188022)** **Rating:** 4.0/5.0 stars _— Jacqueline T._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13188022) **["rep review"](https://www.g2.com/survey_responses/talkdesk-review-11332704)** **Rating:** 5.0/5.0 stars _— M S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11332704) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [Pyto](https://www.g2.com/products/pyto/reviews) Pyto is a Voice AI platform built for phone-first B2B sales teams selling to small and medium-sized businesses (SMBs). It transforms every inbound inquiry into a live phone conversation, ensuring high-intent leads are engaged immediately. Using AI-powered voice agents, Pyto qualifies leads based on predefined criteria, handles common questions and objections, and automatically schedules meetings directly on sales reps’ calendars. Designed for mid-size to enterprise GTM teams running high-volume SMB sales motions, Pyto helps generate inbound and outbound pipeline without increasing SDR headcount. The platform integrates seamlessly into existing sales workflows while maintaining full control over qualification, routing, and messaging. Built for Conversion, Not Just Call Handling Pyto runs on a custom, outbound-first voice infrastructure built specifically for conversion, not just call automation. Its proprietary stack is optimized for large-scale phone campaigns, ensuring strong deliverability, high call quality, intelligent routing, and structured qualification at scale. Teams use Pyto to power both instant inbound follow-up and structured outbound SDR campaigns targeting SMBs. Dedicated Conversion Engineering Every customer is supported by a dedicated Conversion Engineering team that continuously tests and optimizes scripts, targeting, objection handling, and routing logic to improve performance over time. Pyto doesn’t just automate conversations, it systematically increases conversion across the lead-to-meeting funnel. Revenue Impact Teams using Pyto have: - Generated significant additional pipeline from inbound intent - Increased lead-to-SQL conversion rates - Booked more qualified meetings without adding SDR headcount - Reduced speed-to-lead from hours to seconds By combining instant engagement with structured qualification, Pyto ensures cleaner handoffs to sales reps and reduces lost opportunities. Key Capabilities - Instant callbacks for demo requests, contact forms, missed calls, and other inbound sources - AI-powered qualification and seamless AI-to-human handoff - Automatic calendar scheduling - Analytics on buyer intent, objections, and outcomes to refine messaging and prioritization As lead volume grows or outbound campaigns scale, Pyto adapts without added operational complexity, providing a predictable, phone-driven pipeline engine for modern SMB sales teams. **Average Rating:** 4.7/5.0 **Total Reviews:** 22 #### Who Is the Company Behind Pyto? - **Seller:** [Pyto](https://www.g2.com/sellers/pyto) - **Company Website:** pyto.com - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9b04052e50b0bc5d6c22aeb06c0c92cc60f2e0c652fde0d93ff92bbe9d4bf1f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwithpyto%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 50% Small, 36% Medium #### What Do G2 Reviewers Say About Pyto? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Pyto for its **effective lead generation** , enhancing engagement and streamlining outreach to boost conversion rates. - Users value the **quick engagement** of Pyto with leads, enhancing momentum and allowing focus on high-value conversations. - Users appreciate the **automation capabilities** of Pyto, enabling efficient lead engagement and higher conversion rates. - Users appreciate the **time efficiency** of Pyto, enabling faster deal closures and more focus on high-value interactions. - Users appreciate the **ease of use** of Pyto, streamlining workflows and enhancing engagement with leads effectively. ##### Cons - Users find the **complex setup** process requires time and effort, but it leads to smooth operation later. - Users find the **difficult setup** process requires significant effort, but support makes it manageable for effective results. - Users find there is a bit of a **learning curve** to fully customize Pyto for optimal results. - Users find that Pyto can feel **robotic at times** and needs effort for proper fine-tuning. - Users find Pyto to have a **difficult usage** due to its robotic feel and the need for fine-tuning. #### What Are Recent G2 Reviews of Pyto? **["Strong Impact on Inbound Speed and Pipeline Quality"](https://www.g2.com/survey_responses/pyto-review-12372680)** **Rating:** 4.5/5.0 stars _— Geoffroy d._ [Read full review](https://www.g2.com/survey_responses/pyto-review-12372680) **["Pyto Supercharges Lead Qualification with Stellar Support"](https://www.g2.com/survey_responses/pyto-review-12100315)** **Rating:** 5.0/5.0 stars _— Regina S._ [Read full review](https://www.g2.com/survey_responses/pyto-review-12100315) ### [smallest.ai](https://www.g2.com/products/smallest-ai/reviews) Smallest AI — Real-Time Voice AI Platform (Text-to-Speech, Speech-to-Text, Speech-to-Speech & Voice Agents) Smallest AI is a real-time voice AI platform that provides low-latency text-to-speech (TTS), speech-to-text (STT), speech-to-speech (S2S), and small language models (SLMs) for building production voice agents and multimodal AI applications. It is built for developers and enterprises that need accurate, sub-second voice processing at scale, with self-serve API access and enterprise deployment options including on-premise and private cloud. Core models and products - Lightning (Text-to-Speech): A text-to-speech model that generates studio-quality speech at approximately 100 ms latency, built for real-time voice agents. It supports voice cloning — instant cloning from 5–15 seconds of audio and professional cloning from longer samples — across 15+ languages. - Pulse (Speech-to-Text): A speech recognition model that transcribes audio across 30+ languages with speaker detection and emotion detection, available for both pre-recorded and real-time streaming transcription. - Hydra (Speech-to-Speech): A native speech-to-speech model built for production conversational AI, processing voice directly rather than chaining separate transcription and synthesis steps. - Electron (Small Language Model): A sub-3-billion-parameter small language model designed for fast, task-specific reasoning in voice and agent workflows. Key capabilities - Real-time, low-latency voice synthesis and transcription for live conversational agents - Instant and professional voice cloning - Multilingual TTS and STT with accents and dialects - Speaker and emotion detection in transcription - A voice agent builder for configuring agents by voice, language, and use case - Self-serve APIs with usage-based pricing, plus enterprise plans with custom concurrency and SLAs Who uses it Smallest AI is used to build voice agents and voice-enabled applications across industries including healthcare, debt collection, real estate, e-commerce, customer support, and small business operations. Common use cases include automated outbound and inbound calling, AI receptionists and front-desk agents, voiceovers and content narration, and multilingual customer service. Deployment and security Smallest AI offers cloud, on-premise, and private cloud deployment. The platform is SOC 2 Type 2 compliant, ISO 27001 certified, GDPR compliant, and HIPAA compliant, with a HIPAA zero-data-retention option, making it suitable for regulated and high-trust environments. Enterprise plans include a 99.99% uptime SLA, SSO, and role-based access control (RBAC). Categories: Text to Speech (TTS) · Speech Recognition (Speech-to-Text) · Voice Recognition · AI Voice Agents · Conversational AI · Voice Cloning **Average Rating:** 4.7/5.0 **Total Reviews:** 30 #### Who Is the Company Behind smallest.ai? - **Seller:** [Smallest AI](https://www.g2.com/sellers/smallest-ai) - **Company Website:** smallest.ai - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **Twitter:** @smallest\_AI 9,025 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6ab694e840bfb60e3ce83b0f821c64bc8cad6af92f3892d372daf615351a49f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmallest&secure%5Burl_type%5D=linkedin_company_website) 101 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 53% Medium, 43% Small #### What Do G2 Reviewers Say About smallest.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **24/7 customer support** of smallest.ai, alleviating stress during peak gaming hours. - Users value the **24/7 interaction capability** of smallest.ai, effectively enhancing customer support during peak hours. ##### Cons - Users found the **limited templates** at launch restrictive, but improvements have since been made. #### What Are Recent G2 Reviews of smallest.ai? **["Automated Transcription and PII Redaction Excellence"](https://www.g2.com/survey_responses/smallest-ai-review-13121438)** **Rating:** 4.5/5.0 stars _— Neeraj R._ [Read full review](https://www.g2.com/survey_responses/smallest-ai-review-13121438) **["Lightning Model Nails Context-Aware Pronunciation for Technical Text"](https://www.g2.com/survey_responses/smallest-ai-review-13069622)** **Rating:** 5.0/5.0 stars _— Ismayra P._ [Read full review](https://www.g2.com/survey_responses/smallest-ai-review-13069622) ### [Thoughtly](https://www.g2.com/products/thoughtly/reviews) Thoughtly is an AI go-to-market (GTM) platform that helps businesses activate and convert their warm pipeline through voice-first automation. The platform deploys natural, human-sounding AI voice agents that engage prospects in real conversations—answering and placing calls, qualifying leads, scheduling meetings, and seamlessly transferring to live team members when needed. By integrating with popular CRMs and marketing tools such as Salesforce, HubSpot, and Calendly, Thoughtly accelerates speed-to-lead, improves conversion rates, and reduces customer acquisition costs. Unlike traditional dialers or static drip campaigns, Thoughtly’s AI agents provide fully conversational outreach. They combine the scalability of automation with the effectiveness of live representatives, ensuring that every lead is followed up instantly and no opportunity is missed. This makes Thoughtly a powerful solution for industries where timely engagement is critical, including education, healthcare, insurance, financial services, consumer legal, and automotive. Companies in these sectors use Thoughtly to manage high lead volumes, re-engage pipeline, and deliver 24/7 coverage without increasing headcount. Thoughtly is designed for enterprise-grade reliability and compliance. The platform is SOC 2 Type II and HIPAA certified, making it suitable for organizations that handle sensitive data and require robust security. It is built to scale from 10,000 leads per month to hundreds of thousands, with seamless integrations, high uptime, and dependable performance across diverse workflows. Key features include human-like voice interactions that sound natural and engaging, automation of repetitive tasks like lead qualification and scheduling, and intelligent handoff to live agents. By combining these capabilities, Thoughtly enables businesses to streamline sales operations, reduce costs, and improve customer experiences. In today’s competitive marketplace, Thoughtly helps businesses convert more leads, close more deals, and maximize revenue opportunities—powered by AI voice agents that sound human, work tirelessly, and never miss a call. **Average Rating:** 4.6/5.0 **Total Reviews:** 41 #### Who Is the Company Behind Thoughtly? - **Seller:** [Thoughtly](https://www.g2.com/sellers/thoughtly) - **Company Website:** thoughtly.com - **Year Founded:** 2023 - **HQ Location:** New York City, US - **Twitter:** @thoughtlyai 972 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=980abc1e71b20af359c78e3b17bb832a5bb9a394bf08d69f61333362b2cb7742&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthoughtly-ai&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 114% Small, 2% Medium #### What Do G2 Reviewers Say About Thoughtly? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Thoughtly, finding it clean and effortless for seamless communication. - Users highlight the **efficiency improvements** of Thoughtly, streamlining workflows and saving valuable time for teams. - Users commend the **AI integration** of Thoughtly for streamlining outreach and enhancing customer engagement effortlessly. - Users value the **excellent customer support** from Thoughtly, enhancing efficiency and streamlining the outreach process. - Users praise the **intuitive and clean interface** of Thoughtly, enhancing navigation and ease of use for all skill levels. ##### Cons - Users find the **learning curve challenging** , requiring significant time and support to effectively use Thoughtly. - Users find the **complexity of configurations** in Thoughtly challenging, especially for those without a tech background. - Users express a need for **missing features** , particularly in report exporting options and customer support. - Users find **difficult learning** with Thoughtly, requiring extensive reliance on support and tutorials for advanced workflows. - Users find the **difficult setup** of Thoughtly requires extensive planning and can be confusing without technical knowledge. #### What Are Recent G2 Reviews of Thoughtly? **["Versatile AI Calling with Excellent Support"](https://www.g2.com/survey_responses/thoughtly-review-12193326)** **Rating:** 4.5/5.0 stars _— Ananthu S._ [Read full review](https://www.g2.com/survey_responses/thoughtly-review-12193326) **["Cutting-edge and Easy to use!"](https://www.g2.com/survey_responses/thoughtly-review-10658121)** **Rating:** 5.0/5.0 stars _— Shade O._ [Read full review](https://www.g2.com/survey_responses/thoughtly-review-10658121) ### [FPT.AI](https://www.g2.com/products/fpt-ai/reviews) FPT.AI is a comprehensive AI platform for business, aiming to elevate customer experience, increase productivity, improve employee experience, and optimize operating expenses. Established in 2017, FPT.AI offers a comprehensive AI platform with 05 inclusive solutions: Conversational AI, AI Contact Center Enhancement, Digital Customer Onboarding, Intelligent Document Processing, and AI Mentor. Currently, FPT.AI has empowered over 1000 enterprises in 15 countries to increase 67% productivity and save 40% operating costs, along with 10220 virtual assistants that are automating 200M+ interactions per month, serving more than 20 million end-users. **Average Rating:** 4.6/5.0 **Total Reviews:** 40 #### Who Is the Company Behind FPT.AI? - **Seller:** [FPT.AI](https://www.g2.com/sellers/fpt-ai) - **Company Website:** fpt.ai - **Year Founded:** 2017 - **HQ Location:** Hanoi, VN - **Twitter:** @fpt\_ai 31 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d39c25af6950ae143d9f503ba83c5947ff67754d280e427f561cdb3c2125f636&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffptai&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 43% Medium, 43% Small #### What Do G2 Reviewers Say About FPT.AI? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **intuitive and accessible interface** of FPT.AI, making it easy for anyone to use effectively. - Users find FPT.AI's **easy integration** capabilities highly beneficial, enabling swift deployment and seamless operation within existing systems. - Users value the **comprehensive AI solutions** of FPT.AI, enhancing customer interactions with user-friendly integrations. - Users commend the **impressive conversational accuracy** of FPT.AI, enhancing customer service and user engagement significantly. - Users commend the **user-friendly API integration** of FPT.AI, enabling quick deployment and seamless implementation. ##### Cons - Users face challenges with **limited language support and complex customization** , hindering effective chatbot integration and experience. - Users find **customization complex** , with challenges in aligning the chatbot's personality and limited language support. - Users find the **cost limitations** of FPT.AI challenging, as essential features are often tied to higher-tier plans. - Users find the **difficult installation** process time-consuming, especially for those lacking technical knowledge. - Users face **documentation issues** , particularly with newer features, leading to delays and complicating advanced implementations. #### What Are Recent G2 Reviews of FPT.AI? **["Exceptionally Efficient OCR That Streamlines Invoice and Contract Data Extraction"](https://www.g2.com/survey_responses/fpt-ai-review-12667526)** **Rating:** 4.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/fpt-ai-review-12667526) **["Effective AI Solutions with Professional Support for Scalable Customer Service"](https://www.g2.com/survey_responses/fpt-ai-review-12305906)** **Rating:** 5.0/5.0 stars _— Trieu V._ [Read full review](https://www.g2.com/survey_responses/fpt-ai-review-12305906) ### [TalkerIQ](https://www.g2.com/products/talkeriq/reviews) TalkerIQ is an AI-powered communication platform designed to help businesses automate phone calls and SMS conversations using intelligent voice and messaging agents. The platform enables teams to manage inbound and outbound customer interactions twenty four seven without relying on traditional IVR systems or large call center teams. With TalkerIQ, businesses can create AI voice agents that answer incoming calls, place outbound calls, qualify leads, schedule appointments, handle common customer support questions, and send follow up SMS messages. These agents are built to deliver natural sounding, real time conversations that feel human rather than scripted or menu based. TalkerIQ also offers workflow automation that connects conversations to business actions. Based on call or message outcomes, teams can route calls to human agents, send automated SMS responses, update CRM records, trigger webhooks, or notify internal teams. This ensures every conversation leads to a clear and measurable next step. The platform includes call and messaging analytics that provide visibility into conversation volume, outcomes, response times, and performance trends. These insights help teams optimize customer engagement and improve operational efficiency over time. TalkerIQ integrates with existing communication tools and business systems, making it easy to deploy without complex infrastructure changes. It is used across industries such as sales, customer support, healthcare, real estate, and collections. By automating routine conversations and follow ups, TalkerIQ helps businesses respond faster, reduce operational costs, improve customer experience, and ensure no inbound call or message is missed. Teams gain scalable automation while maintaining control, visibility, and compliance across channels. **Average Rating:** 4.7/5.0 **Total Reviews:** 18 #### Who Is the Company Behind TalkerIQ? - **Seller:** [TalkerIQ](https://www.g2.com/sellers/talkeriq) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c49540f219a43a445537219a644aa0da218e787f75d13d3d00446617b865fc8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftalkeriq%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 61% Small, 22% Medium #### What Are Recent G2 Reviews of TalkerIQ? **["TalkerIQ Streamlines Release Updates, Issue Tracking, and Stakeholder Communication"](https://www.g2.com/survey_responses/talkeriq-review-12685338)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/talkeriq-review-12685338) **["Excellent product"](https://www.g2.com/survey_responses/talkeriq-review-12685248)** **Rating:** 5.0/5.0 stars _— Anshul P._ [Read full review](https://www.g2.com/survey_responses/talkeriq-review-12685248) ### [My AI Front Desk](https://www.g2.com/products/my-ai-front-desk/reviews) Frontdesk AI makes Al receptionists and sales tools for small and medium sized businesses. Our AI picks up every single call day or night, so you never miss another lead We give businesses the ability to: - Handle customer calls and texts: schedule appointments, filter spam, answer FAQs, and transfer to human staff as needed. - Capture customer data and create tickets through our voice AI, lead forms, and chatbot offering. If you run a small business and are missing calls then you are missing customers. Give Frontdesk a try for free. **Average Rating:** 4.8/5.0 **Total Reviews:** 10 #### Who Is the Company Behind My AI Front Desk? - **Seller:** [MyAI Frontdesk](https://www.g2.com/sellers/myai-frontdesk) - **HQ Location:** N/A - **Twitter:** @myaifrontdesk 143 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6639c8cc5fe01c2755b1b27aeca5810f648891ae5b08be2138c65b37284f65b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyaifrontdesk&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Small, 20% Large #### What Are Recent G2 Reviews of My AI Front Desk? **["Realistic AI with Call Handling Excellence, Needs Better Integration"](https://www.g2.com/survey_responses/my-ai-front-desk-review-13134597)** **Rating:** 4.0/5.0 stars _— Zachary H._ [Read full review](https://www.g2.com/survey_responses/my-ai-front-desk-review-13134597) **["Excellent AI Receptionist for Capturing and Converting Leads 24/7"](https://www.g2.com/survey_responses/my-ai-front-desk-review-12823827)** **Rating:** 5.0/5.0 stars _— Klaudia D._ [Read full review](https://www.g2.com/survey_responses/my-ai-front-desk-review-12823827) ### [Vozy](https://www.g2.com/products/vozy/reviews) Vozy: Where Teams & AI Agents Resolve as One. Your AI bots are smart. Your team is skilled. So why does every customer still have to repeat themselves? Fragmented AI is broken AI. Silos kill efficiency. One-shot resolution becomes impossible. We fixed it. Vozy is the operating system where humans and AI agents work as a single unit. Same memory. Same playbook. Zero restarts. The math: +50% first-contact resolution. -98% operational cost vs. hiring. Enterprise-grade since 2018. One system. All your resolutions. As one. **Average Rating:** 4.6/5.0 **Total Reviews:** 17 #### Who Is the Company Behind Vozy? - **Seller:** [Vozy](https://www.g2.com/sellers/vozy) - **Year Founded:** 2015 - **HQ Location:** Miami, Florida - **Twitter:** @VozyEspanol 154 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ea93adc3426ecf433cbd238d6c2ab2f77d7f1c1d5473e3e07fcca758dec80d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvozy%2F&secure%5Burl_type%5D=linkedin_company_website) 44 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services - **Company Size:** 45% Medium, 45% Small #### What Are Recent G2 Reviews of Vozy? **["A voicebot that doesn't seem like a voicebot. Awesome!"](https://www.g2.com/survey_responses/vozy-review-5134925)** **Rating:** 5.0/5.0 stars _— Andres A._ [Read full review](https://www.g2.com/survey_responses/vozy-review-5134925) **["With the voice assistant, we have managed to optimize management time, contact the debtors."](https://www.g2.com/survey_responses/vozy-review-5471761)** **Rating:** 4.0/5.0 stars _— Daniel P._ [Read full review](https://www.g2.com/survey_responses/vozy-review-5471761) #### What Are G2 Users Discussing About Vozy? - [What is Vozy used for?](https://www.g2.com/discussions/what-is-vozy-used-for) ### [Pesta](https://www.g2.com/products/pesta/reviews) Pesta is an AI voice agent platform customized for each business. It answers calls, captures leads, and books appointments automatically - 24/7 - helping businesses stay responsive and never miss opportunities. You can try it instantly with your own demo phone line and experience how it handles real customer calls from day one. Pesta - Never Miss a Call **Average Rating:** 5.0/5.0 **Total Reviews:** 12 #### Who Is the Company Behind Pesta? - **Seller:** [Pesta](https://www.g2.com/sellers/pesta) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c12e3380b108bcefca802a32e664fddc9594d7336696ee9fcd5924f49cc1b55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpestaai%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 42% Small, 33% Medium #### What Are Recent G2 Reviews of Pesta? **["Seamless Onboarding, Exceptional Call Handling"](https://www.g2.com/survey_responses/pesta-review-13145279)** **Rating:** 5.0/5.0 stars _— Louis B._ [Read full review](https://www.g2.com/survey_responses/pesta-review-13145279) **["Efficient Workflow Integration and Instant Response"](https://www.g2.com/survey_responses/pesta-review-13153748)** **Rating:** 5.0/5.0 stars _— Katariina N._ [Read full review](https://www.g2.com/survey_responses/pesta-review-13153748) ### [Revmo AI](https://www.g2.com/products/revmo-ai/reviews) Revmo AI is a conversational AI platform that provides autonomous AI agents to handle inbound customer interactions across voice and text channels. The platform operates 24/7, answering all inbound inquiries while integrating directly with enterprise systems to turn conversations into completed outcomes. Designed for multi-location enterprises, Revmo AI functions as a virtual agent capable of executing tasks that traditionally require human staff, including scheduling appointments, processing orders, managing requests, and coordinating actions across connected systems. The platform supports 32 languages and works across phone, SMS, and chat interfaces. Unlike scripted voice automation tools that route calls or provide basic responses, Revmo AI orchestrates full workflows by connecting to existing business systems and taking action within them. This approach allows the AI agent to mirror the capabilities of a trained employee rather than serving as a simple answering service. Key capabilities include: - 24/7 autonomous responses across phone and text channels with no human fallback required for routine interactions - Direct system integration enabling the AI to complete real workflows like booking appointments, taking orders, and processing customer requests - Multi-language support for 32 languages, allowing enterprises to serve diverse customer bases without specialized staffing - Built-in analytics providing visibility into interaction volumes, outcomes, and revenue captured from previously missed opportunities -Multi-location scalability delivering consistent customer experiences across all business locations without proportional headcount increases Organizations use Revmo AI to reduce missed calls and slow response times, improve frontline staff productivity by offloading routine inquiries, and convert inbound demand into completed transactions. The platform is particularly suited for enterprises managing high volumes of customer interactions across multiple sites where consistency and availability directly impact revenue. **Average Rating:** 4.9/5.0 **Total Reviews:** 11 #### Who Is the Company Behind Revmo AI? - **Seller:** [Revmo](https://www.g2.com/sellers/revmo) - **Company Website:** revmo.ai - **Year Founded:** 2020 - **HQ Location:** Phoenix, AZ - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6a4ccbbb79b5c3d8de31515647eeda91e7e55fd992e4d4ca607ba6b6fae5f5b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frevmoai%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 45% Small, 36% Medium #### What Are Recent G2 Reviews of Revmo AI? **["Revmo AI: Seamless Task Management with Impressive Accuracy"](https://www.g2.com/survey_responses/revmo-ai-review-13137330)** **Rating:** 5.0/5.0 stars _— Bjorn K._ [Read full review](https://www.g2.com/survey_responses/revmo-ai-review-13137330) **["Transforms Customer Interaction, Effortless Setup"](https://www.g2.com/survey_responses/revmo-ai-review-13133206)** **Rating:** 5.0/5.0 stars _— Nikalas H._ [Read full review](https://www.g2.com/survey_responses/revmo-ai-review-13133206) - [‹ Prev‹ Prev](/categories/ai-voice-assistants?order=g2_score#product-list) - [1](/categories/ai-voice-assistants?order=g2_score#product-list) - 2 - [3](/categories/ai-voice-assistants?order=g2_score&page=3#product-list) - [4](/categories/ai-voice-assistants?order=g2_score&page=4#product-list) - [5](/categories/ai-voice-assistants?order=g2_score&page=5#product-list) - [6](/categories/ai-voice-assistants?order=g2_score&page=6#product-list) - … - [37](/categories/ai-voice-assistants?order=g2_score&page=37#product-list) - [38](/categories/ai-voice-assistants?order=g2_score&page=38#product-list) - [Next ›Next ›](/categories/ai-voice-assistants?order=g2_score&page=3#product-list) Spotlight Categories [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) [Fleet Management Software](https://www.g2.com/categories/fleet-management) [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools) [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) Similar Categories - [Active Learning Tools](/categories/active-learning-tools) - [Agentic AI](/categories/agentic-ai) - [AI Avatar Generators](/categories/ai-avatar-generators) - [AI Gateways](/categories/ai-gateways) - [AI Governance Tools](/categories/ai-governance-tools) - [AI Note-Taking Software](/categories/ai-note-taking-software) - [AI Orchestration](/categories/ai-orchestration) - [AI Proposal Generator Tools](/categories/ai-proposal-generator-tools) - [AI Search Visibility Optimization Tools](/categories/ai-search-visibility-optimization-tools) - [AI Security Posture Management (AI-SPM) Tools](/categories/ai-security-posture-management-ai-spm-tools) - [AI Security Solutions](/categories/ai-security-solutions) - [AI Storyboard Generators](/categories/ai-storyboard-generators) - [AI Voice Dictation](/categories/ai-voice-dictation) - [AI Writing Assistant](/categories/ai-writing-assistant) - [Answer Engine Optimization (AEO)](/categories/answer-engine-optimization-aeo) [Browse AI Voice Assistants Themes](/categories/ai-voice-assistants/themes) ![Shalaka Joshi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shalaka Joshi") SJ Researched and written by [Shalaka Joshi](https://research.g2.com/insights/author/shalaka-joshi) Updated April 9, 2026 AI voice assistant software enables people to interact with digital devices and systems using natural voice commands, conducting conversations, performing tasks, or transcribing speech into text. It combines automatic speech recognition (ASR), [natural language processing (NLP)](https://www.g2.com/categories/natural-language-processing-nlp), and AI to interpret spoken input and respond by speaking, performing actions, or retrieving information. ### Core Capabilities of AI Voice Assistants Software To qualify for inclusion in the AI Voice Assistants category, a product must: - Support natural language understanding (NLU) with high accuracy to ensure consistent caller experiences - Maintain conversation history to enable multi-turn interactions - Offer AI-powered call answering tools capable of handling incoming calls at all times - Ensure scalability to meet varying call volumes and business needs - Support ASR to convert spoken input into text - Use natural language generation (NLG) and text-to-speech (TTS) to produce natural-sounding responses - Include dialogue management to maintain context and support multi-turn conversations - Respond in real time to enable natural, human-like communication - Provide seamless human handoff to a live agent for unresolved or complex interactions ### How AI Voice Assistants Software Differs from Other Tools AI voice assistants are commonly integrated with [CRM platforms](https://www.g2.com/categories/crm), [call center software](https://www.g2.com/categories/call-center-infrastructure), and [IoT devices](https://www.g2.com/categories/internet-of-things-iot-platforms), enabling them to update records, trigger workflows, and control connected systems. This sets them apart from simple voice dictation tools, which focus solely on transcription. AI voice assistants are particularly valuable for small to mid-sized businesses seeking to reduce wait times, lower operational costs, and maintain professional customer service without scaling headcount. ### Insights from G2 on AI Voice Assistants Software Based on category trends on G2, real-time responsiveness and seamless human handoff stand out as the most valued capabilities. These platforms deliver measurable reductions in operational costs and improvements in customer experience consistency when handling high call volumes. Show More * * * ## How Do You Choose the Right AI Voice Assistants? ### What You Should Know About AI Voice Assistants ### **AI Voice Assistants software buying insights at a glance** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants?utm_source=chatgpt.com) help businesses answer, manage, and route voice conversations at scale by combining speech-to-text, language understanding, dialogue management, and natural-sounding voice output. These ai voice agent platforms allow teams to answer calls, handle routine requests, qualify leads, schedule appointments, troubleshoot common issues, and transfer callers to the right human when needed. ([Source 1](https://www.g2.com/categories/ai-voice-assistants)) In practice, AI voice assistants help companies move from rigid phone trees and basic bots to more natural, conversational customer experiences. As customer expectations for speed and availability continue to rise, AI voice agents are becoming an essential part of the sales and support experience. Many teams now view them less as a nice add-on and more as an always-on front door for handling inbound demand. Businesses often adopt AI-powered voice assistants and AI voice agents to improve coverage, reduce missed calls, and scale operations without hiring ahead of demand. Buyers usually evaluate AI voice assistants based on how well they handle real conversations, not just polished demos. The biggest pattern I see is that teams comparing AI voice assistant software want tools that can manage call volume reliably, respond with low latency, and hand off cleanly when a human needs to step in. Across the category, satisfaction trends are strong, with an **average star rating of 4.62/5 and an average likelihood to recommend of 9.23/10**. Price perception is also generally positive, with a median score of 5/7, suggesting buyers see value when usage is predictable and implementation is done well. If you are comparing AI voice assistant platforms, the best fit is usually the one that performs consistently in live call environments, not just the one with the most impressive demo. Pricing typically follows a usage-based model, with most tools charging based on minutes, calls, conversations, agent seats, or a combination of these factors. Costs can increase quickly as call volume grows, additional phone numbers are added, or more advanced features like higher-quality voices and integrations are required. While overall pricing sentiment tends to be positive, buyers often pay close attention to how predictable and easy it is to forecast costs as usage scales over time. #### **Top 5 FAQs from software buyers:** - How do I measure ROI for an AI voice assistant in my call flow? - What integrations do I need for CRM, ticketing, and call center routing? - How do AI voice agents handle handoff to a human and keep context? - What is the real setup time for building and testing call flows? - How do I control voice quality, latency, and compliance requirements? G2’s top-rated AI Voice Assistant software include [Thoughtly](https://www.g2.com/sellers/thoughtly) **,** [Retell AI](https://www.g2.com/products/retell-ai/reviews) **,** [Pyto](https://www.g2.com/products/pyto/reviews) **, and** [Slang AI](https://www.g2.com/products/slang-ai/reviews). ### What are the top-reviewed AI Voice Assistants on G2? These are 5 of the top-reviews AI Voice Assistant software: - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - Number of Reviews: 1,396 - Satisfaction: 99 - Market Presence: 65 - G2 Score: 82 - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - Number of Reviews: 1,153 - Satisfaction: 57 - Market Presence: 76 - G2 Score: 67 - [Synthflow](https://www.g2.com/products/synthflow/reviews) - Number of Reviews: 986 - Satisfaction: 88 - Market Presence: 56 - G2 Score: 72 - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - Number of Reviews: 467 - Satisfaction: 25 - Market Presence: 70 - G2 Score: 48 - [Voiceflow](https://www.g2.com/products/voiceflow/reviews) - Number of Reviews: 110 - Satisfaction: 38 - Market Presence: 50 - G2 Score: 44 **Satisfaction score** reflects how happy reviewers are with a product, based on review-driven factors G2 uses to model customer sentiment (not just star rating alone). ([Source 2](https://www.g2.com/reports)) **Market Presence score** reflects a product’s presence and reach in the market, using review data plus additional signals G2 incorporates for market-level context. ([Source 2](https://www.g2.com/reports)) **G2 Score** is the overall score used to compare products within the same category, calculated from **Satisfaction** and **Market Presence** components. ([Source 2](https://www.g2.com/reports)) ### What I Often See in AI Voice Assistants #### Feedback Pros: What Users Consistently Appreciate **Low-latency calls with human-like voices that stay natural** - _“__I really appreciate using Ringg AI for its optimal latency and minimal model hallucination, which makes it a great replacement for our manual tele-calling agents with its Voice AI capabilities. I love how integrating Ringg AI with our systems is super simple and straightforward. The team behind Ringg AI is extremely responsive and proactive, making the experience smooth and effective. Ringg AI has increased our overall operational efficacy, reduced overhead costs on manpower, and provided us with enriched insights on collection calls. I'd highly recommend it.” -_ [_Anusree Nandy_](https://www.g2.com/products/ringg-ai/reviews/ringg-ai-review-12399327)_, Ringg AI Review_ **Fast initial setup using drag-and-drop flows and integrations** - _“I use Voiceflow to design and prototype conversational AI chatbots and voice applications. Its visual drag-and-drop interface makes building, testing, and iterating conversational flows quick and straightforward. The platform supports team collaboration and API integrations, which boosts development efficiency. I really like its intuitive visual builder that makes designing complex conversational flows simple and easy to comprehend. Fast prototyping and real-time testing help me identify and resolve issues early in the development process…” -_ [_Sainath N._](https://www.g2.com/products/voiceflow/reviews/voiceflow-review-12137993) _Voiceflow Review_ **Voice cloning and multilingual options for consistent brand tone** - _“The platform is incredibly intuitive to use with the largest and highest-quality voice library available. Voice cloning works surprisingly accurately, capturing nuances that other services miss. The AI Enhance feature adds natural liveliness to text that would otherwise sound robotic. Extensive customization options let me fine-tune voices for different projects and objectives, and the range of additional features keeps expanding with genuinely useful tools.” -_ [_Evgenii B_](https://www.g2.com/products/elevenlabsio/reviews/elevenlabs-review-12203802)_. ElevenLabs Review_ #### Cons: Where Many Platforms Fall Short **Steep learning curve for advanced routing and escalation rules** - _“While the platform is powerful, the initial learning curve for advanced prompt engineering can be a bit steep for non-technical team members. I would also like to see an even wider variety of localized accents for international markets beyond the standard options. Occasionally, the dashboard analytics could provide deeper granular insights into specific call drop-off points, though the current tools are still very functional. Lastly, while the Customer Support is helpful, having more extensive video documentation for niche edge-case scenarios would be a great addition to their already solid help center.” -_ [_Fabrizzo A._](https://www.g2.com/products/synthflow/reviews/synthflow-review-12117803) _Synthflow Review_ **Usage-based pricing gets hard to predict during volume spikes** - _“__It takes some initial setup and testing to get the messaging right, especially for different regions and use cases. Very technical or strategic discussions still need to be handled directly by me.Usage-based costs are something to keep an eye on as outreach volume increases.” -_ [_Mo F._](https://www.g2.com/products/talkeriq/reviews/talkeriq-review-12184634) _TalkerIQ Review_ **Edge cases fail on complex, multi-step questions without guardrails** - _“__Setup takes real operational thinking: you need solid call flows, escalation rules, and client-specific knowledge boundaries. If you rush onboarding, the AI will sound less confident or ask redundant questions. Edge cases still require human takeover: complex billing disputes, emotionally charged callers, or policy exceptions still need a fast warm transfer path (TalkerIQ supports transfer, but you must design it well).” -_ [_Prashant S._](https://www.g2.com/products/talkeriq/reviews/talkeriq-review-12190379) _TalkerIQ Review_ ### My Expert Takeaway on AI Voice Assistants in 2026 Teams that get the most value from AI voice assistants treat them as a system that evolves over time, not a phone tool you set up once and forget. Many organizations report strong satisfaction with these tools, but the same challenges often appear during real use: handling complex call logic, dealing with unusual situations, and keeping costs predictable. Because of this, successful teams usually build a tight feedback loop. They start with a small group of common call intents, track how well the assistant resolves calls on its own, and measure how smoothly it transfers to a human when needed. Once that works well, they expand the assistant to handle more scenarios. This is where strong AI voice agent platforms stand out. It is not only about whether the assistant can talk. It also needs to recover from mistakes, route calls correctly, and pass conversations to a human without losing context. There are also clear patterns across industries. Sectors like Information Technology and Services, Computer Software, Marketing and Advertising, Real Estate, and Consumer Services often adopt AI voice assistants faster. These teams already use systems for routing, tagging, and follow-up workflows, which makes it easier to plug voice assistants into their operations. Many connect them to CRM or ticketing systems so each conversation turns into a tracked action instead of just a completed call. Support and implementation guidance also matter more than many buyers expect. Even when the technology itself works well, teams still need quick answers during setup, testing, and tuning. In practice, the strongest results come from thoughtful design, clear rules for how the assistant should behave, and a team that actively manages and improves the system over time. ### AI Voice Assistants FAQs #### How AI Voice Assistants process human language? AI voice assistants process human language in four main steps. First, automatic speech recognition converts spoken audio into text. Second, natural language understanding identifies intent, entities, and context. Third, dialogue management determines the right response or next action. Finally, text-to-speech generates a natural voice reply. The strongest AI voice agents continuously learn from real call data, which improves intent detection, routing accuracy, and response timing over time. #### How to price AI Voice Agents? Most AI voice agent platforms use usage-based pricing. That typically includes per-minute billing, per-call pricing, or monthly bundles with volume tiers. Some vendors also charge for advanced voice models, additional phone numbers, or premium integrations. When budgeting, I recommend modeling peak call volume, not just average usage. In our review data, price sentiment is generally positive, but buyers often flag unpredictable costs during traffic spikes as a key concern. #### Which AI voice assistant offers the best natural language processing? Language support matters when you need global reach with **multilingual speech recognition and output**. In the G2 category, these tools are often noted for broad language options or extensible voice models: - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) – Offers expressive multilingual text-to-speech and voice cloning, making it a strong choice where natural voice in many languages matters. - [PolyAI](https://www.g2.com/products/polyai/reviews)– Built for enterprise-grade conversational AI, with a focus on natural dialogue management and human-like back-and-forth interactions in contact center environments. - [Voiceflow](https://www.g2.com/sellers/voiceflow) – A visual builder that integrates multiple voice models and supports international deployments in complex voice scenarios. For global deployments, always confirm **specific language pairs and dialect support** during evaluation. #### Which AI voice assistant supports the most languages? Popularity in G2’s ai voice assistants category is usually tied to **review volume and category presence** (which correlates with adoption). According to the G2 category leaderboard: - [Retell AI](https://www.g2.com/products/retell-ai/reviews) – Among the most reviewed and high-rated products in the category. - [Deepgram](https://www.g2.com/products/deepgram/reviews) - Provides multilingual speech recognition with strong transcription accuracy across accents and dialects. - [Lovo AI](https://www.g2.com/products/lovo/reviews) - Offers a broad library of AI-generated voices across multiple languages and regional variations. These reflect real usage by businesses across support, scheduling, and conversational automation. #### **What are the top 3 most popular voice assistants?** - [Synthflow](https://www.g2.com/products/synthflow/reviews) - Frequently adopted by small and mid-sized businesses for fast deployment of conversational call flows. - [Slang AI](https://www.g2.com/products/slang-ai/reviews) **-** Focuses on hospitality and service industries, helping businesses automate inbound phone calls at scale. - [Kore.ai](https://www.g2.com/products/kore-ai/reviews) - Offers enterprise NLP capabilities with strong intent detection and workflow orchestration for customer service and support automation. #### What is the best AI voice assistant? - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) **-** ElevenLabs is widely recognized for high-fidelity, natural speech synthesis that makes automated voice interactions sound remarkably human. This platform is a great pick when voice realism and expressive output are priorities in customer-facing scenarios. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - Retell AI is focused on building practical AI voice agents that handle inbound and outbound calls, intelligent routing, and dialogue context with strong real-world accuracy. Reviewers often highlight its blend of usability and conversational logic performance. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - Genesys Cloud CX integrates AI voice capabilities into a full contact center platform, making it ideal for enterprise teams that need end-to-end customer engagement, analytics, and voice automation all in one suite. ### Sources 1. [G2 category](https://www.g2.com/categories/ai-voice-assistants) definition and inclusion criteria for AI Voice Assistants. 2. [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*rm4vvy*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuODE3MDU4MTE5LjE3NzE3OTA0MzAuMTc3MTc5MDQyOQ..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzI0ODg3NTckbzE2MSRnMSR0MTc3MjQ5MDQ3MCRqNjAkbDAkaDA.)(Satisfaction, Market Presence, and G2 Score definitions). **Researched by:** [Shalaka Joshi](https://research.g2.com/insights/author/shalaka-joshi?_gl=1*hx6gzr*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuODE3MDU4MTE5LjE3NzE3OTA0MzAuMTc3MTc5MDQyOQ..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzI0OTMwNTgkbzE2MiRnMSR0MTc3MjQ5NDQ4NiRqNTkkbDAkaDA.) **Last Updated on:** March 19, 2026