G2

Aimee D.

Manager

Small-Business (50 or fewer emp.)

9/2/2026

"Reliable AI support that saves time and captures more calls"

5/5

What do you like best about NextPhone - AI Answering Service?

What I like most about NextPhone is that it takes a lot of the work out of handling calls. The AI answers calls 24/7, handles common questions, collects caller information, and can even book appointments. It’s especially helpful when I’m busy or away from the phone because I know calls are still being answered and potential customers aren’t being missed. I also find the call summaries, transcripts, and caller memory really useful. I can quickly see what was discussed without having to listen to an entire call, and returning callers don’t have to repeat the same information. Overall, it saves me time, keeps things organized, and makes managing incoming calls much less stressful. Review collected by and hosted on G2.com.

What do you dislike about NextPhone - AI Answering Service?

One thing I would like to see improved is the AI’s ability to handle more complex or unexpected conversations. Most calls are handled well, but sometimes the AI can misunderstand what the caller is asking and require a little repetition or clarification. It would also be helpful to have more control over how the AI responds in certain situations, especially for industry-specific questions or unusual requests. I’d also like to see more customization options and clearer reporting around calls and performance. Having more detailed insights into missed or transferred calls, along with easier ways to fine-tune the AI’s responses, would make the service even more useful. These are relatively small issues, but improving them would make the overall experience feel more seamless and give users greater confidence in letting the AI handle calls independently. Review collected by and hosted on G2.com.

What problems is NextPhone - AI Answering Service solving and how is that benefiting you?

NextPhone solves the problem of missed calls and the time it takes to manage them manually. Instead of stopping what I’m doing every time the phone rings, the AI can answer calls, handle common questions, collect details, and book appointments. This is especially useful when I’m busy or unavailable because potential customers can still get a response instead of reaching voicemail. It also helps keep everything more organized. Having call summaries, transcripts, and caller information in one place makes it easier to follow up without having to remember every conversation. Overall, it saves me time, helps me respond faster, and makes sure fewer opportunities are lost simply because nobody was available to answer the phone. Review collected by and hosted on G2.com.