iSpring LMS Reviews & Product Details

Ruchi, thank you for your kind words about our stellar support team. I’m glad to hear that our product has proven itself as a seamless onboarding tool. Have you considered expanding learning scenarios by adding experienced employees to learning tracks? You can target high-skill modules for experienced employees to deepen expertise in their current roles or prepare for next-level responsibilities, resulting in a shorter time-to-proficiency for senior tasks and higher employee retention. Alternatively, design a program for experienced employees to upskill in data-driven decision making, analytics literacy, and practical use of automation tools relevant to their domain. Targeting measurable ROI from automation projects, factoring time saved and error reductions.

Ruchi, what if we arrange a session with your personal account manager? Alongside with additional scenarios, I'd suggest you touch upon our branded On-job Training module as well. It's unique in that it allows you to integrate real work tasks with targeted learning in the moment, ensuring employees acquire the exact skills they need while they perform their daily duties and immediately apply new knowledge to drive tangible business outcomes. It’s already included in your package, and at no additional cost you can outline improvement areas through the end of the year.

Victoria, thank you for your detailed review and for providing a great example to apply training consistency in the legal industry.

As for customization options for the learner portal and interface, we already have custom CSS to adjust layout, typography, and styling beyond standard themes; role-based access and personalized dashboards for learners, instructors, and administrators, with customizing the navigation menu to emphasize your most-used sections. You can adjust UI for responsive design to work well on desktops, tablets, and phones, and localize the portal and course content into multiple languages. iSpring LMS allows to adjust progress tracking visuals, certificates, and completion criteria displays, and really much much more. To sum up, it's is designed to allow organizations to tailor the learner experience to their specific needs while ensuring accessibility and measurable learning outcomes across all roles and devices.

Compliance tracking and certification reports help our customers stay aligned with regulatory and internal requirements, while export options (CSV, Excel, PDF) enable offline analysis and sharing with stakeholders.

And on a separate note, it's very pleasant to hear that you and your company aim to high service standards. That's what has always been a key focus for us as well. I'm sure you've experienced this both with account team, assistants and support. We are 100% human (we intentively don't use bots) and we deliver not only the software that strengthens your business success, but also confidence in product maintenance and mutual trust.

Anna, thank you very much for sharing your thoughtful experience with iSpring Learn! Truly thrilled to hear that you find the platform clear, intuitive, and feature-rich.

As for further exploring of iSpring's fetures, our Account team is at your thorough disposal. I'd personally prefer your manager contact you directly, but unfortunately I can not recognise your company details. Would you be kind to reach out to your manager or leave a brief message under customer.care@ispring.com please? Be assured you are taken care of and supported.

Great to hear that support team has been promt and efficient. We aim for your confidence, and strive to be reliable partners.

It’s wonderful to know that your onboarding courses are saving time and ensuring consistent, high-quality training across locations. Your recognition of our ongoing learning capabilities and the impact on company growth means a lot to us. We’re committed to continuously improving so if there’s anything else you’d like us to enhance or tailor, mic is yours!

Thank you for your review. I see you’re referring to our interactive and unique iSpring Suite AI tool for course authors. It comes packaged with iSpring LMS to ensure seamless integration between the materials and the platform itself. Most of our customers actively use it, since, even though there are plenty of ready-made courses on the market, professional trainers and talent developers tend to invest in quality and content personalization, along with the ability to tailor branding and learning styles to their specific learners.

I’m glad you highlighted the outstanding product documentation designed for customers who prefer to self-study and explore in-depth, distinctive features. For those who prefer more guidance, we provide a personal account manager from the moment you download the trial. Live support is available 24/7 as an alternative. Unlike other vendors, the iSpring support team also offers feature consultations and can even provide a personalized screencast tailored to your needs. If you require a deeper technical tutorial, we also offer an individual session with a Customer Success Manager with different coverage options dependent on the request.

Not to forget, we have live webinars with new feature updates and industry trends. We adore our product and generously share practical insights in the recordings on our YouTube iSpring channel.

Justina, thank you for sharing your positive experience with our support team! Glad to hear that we were able to assist you quickly and effectively with your report download issue. We understand the importance of timely and clear communication when it comes to resolving problems, and we are glad we could provide that for you.

If you encounter any further issues or have any questions as you continue to use iSpring Learn, please do not hesitate to reach out to us. We are here to help and ensure your experience with our system remains smooth and productive.

Thank you for choosing iSpring Learn to streamline your training processes. We appreciate your feedback and look forward to supporting you in the future.

Evan, thank you for your candid review and for being with us since 2020 (with roughly only 1 technical case yearly!). Your continued trust signals that we’re moving in the right direction. We appreciate you highlighting how automation has empowered and expanded your visibility. We are investing heavily in automation to deliver measurable results for our customers. For example, IMT Matcher switched to iSpring LMS and reduced training expenses by 25%. Similarly, Jazz cut training costs by 30% while training five times more employees with iSpring LMS.

Key areas where automation adds value include not only performance tracking but also recurring training - refresher courses, product updates, and ongoing skill development to keep employees up to date with the latest developments. Compliance training is especially crucial in automated healthcare contexts, where regulatory compliance directly affects safety and service quality. onboarding processes are also streamlined with automated paperwork and policy acknowledgments.

Sorry to hear that our response time was longer than you expected. For urgent inquiries, we offer 24/7 phone support, with most cases resolved in a single call. And what sets our support apart is the human touch - we don’t rely on bots. Our team takes a human-centered approach, both in our products and our service.

Kira, thank you for sharing your valuable feedback about your experience with iSpring Learn. We're delighted to hear that you appreciate the platform's interface and its capabilities for creating high-quality courses. It's heartwarming to know that both Alexandras and Damian were able to provide the support you needed, especially during those urgent moments. We understand how crucial it is to have timely assistance, and we're glad to hear they were there for you.

Your suggestions regarding the report formats and the flexibility of the organizational chart are insightful, and we are committed to enhancing these features in future updates. We're also aware of the challenges you've faced with our software on Mac systems, and we apologize for inconvenience caused. We truly value your input and hope to create a better, more flexible experience for you and all our users. Thank you again for your truly constructive feedback and for being a part of our community!

May you be successful in what you are doing :)

Thank you for the review, and great that you actively use our iSpring Suite authoring tool which comes complimentary with iSpring LMS package to drive higher course quality, consistency, and faster ROI across your organization.

Loved that you mentioned interactive add-ons: drag-and-drop activities, achievements, certificates, and gamification, screen recording with simulations, interactive quizzes and assessments, storyline-like branching scenarios, and more. This is what our customers name as a unique set at a reasonable price.

Our Text-to-speech is an integration with Google which allows users to access a broad set of voices and languages. However, Google periodically updates voices, languages, and their naming. To maintain reliability and avoid disruptions for our customers, we implement a staged rollout and interim compatibility checks. Until we achieve full support for the latest Google voice updates, we may temporarily restrict access to newly released voices. This approach helps minimize the risk of errors and ensures a smooth experience for users while we complete necessary refinements on our side. Once full support is in place, users benefit from improved quality and availability.

Would be interested to hear from you about LMS platform as well. Your personal Account Manager is there to guide you along your project way until you reach your ROI goals.