I like that almost everything is in one place.And that navigation is very easy to learn Review collected by and hosted on G2.com.
Sometimes it runs slow. And you cant see all the outbound calls you have made in the dashboard Review collected by and hosted on G2.com.
Booking c& check appointments by recurring events is been very helpful for sort which clients still need service. Review collected by and hosted on G2.com.
Hard to say but I love that everything is automated! Review collected by and hosted on G2.com.
In the beginning, customizing everything to your company (implementation) can take some time, but that's with all software. Review collected by and hosted on G2.com.
If you're ready to scale and grow, DO IT! It will fully automate the tedious, but important parts of your business. It will help in areas of operations, sales & marketing, invoicing and payment collection, reviews, paying employees and/or contractors, customer service. All of these areas are automated when utilizing BK. Best decision I've ever made as a young entrepreneur. I am a real company but now I FEEL like a REAL company because of the improved processes and brand awareness now. Review collected by and hosted on G2.com.
TIME!!!! I've gotten time back to allocate to more lucrative activities such as SALES and hiring. This allows me to scale much faster than other companies. Review collected by and hosted on G2.com.
Easy to view schedule -- Helps determine store by store data. Helps auto staffing as well. Also we get texts if someone forgets to check out. Review collected by and hosted on G2.com.
Sometimes the app does not always register the check in or check out causing non compliance. This is dependent on location service.
Also a single page view to see my teams staffing for the month would be great.
Also if there was an easier way to delete pending shifts rather than clicking on each individual box it would save a good amount of time. Review collected by and hosted on G2.com.
Skedulo is a great platform that helps us with accountability in retail and making wiser decisions with staffing. Review collected by and hosted on G2.com.
Building out schedules has become easier with the Skedulo app - especially as we expand the team. We also calculate hours per appointment per store location based on Skedulo data. This helps us determine whether the store needs to be staffed full time or just part time. Review collected by and hosted on G2.com.
GoSpotCheck’s end-to-end platform is made up of 3 parts: an admin dashboard for task building and distribution for project/program managers, a mobile app for task completion f
Su facilidad de uso es algo realmente destacable el hecho que pueda realizar cualquier tarea de forma sencilla y práctica es algo de gran utilidad para agilizar mis tareas de una forma bastante rápida, el hecho que me permita gestionar de una forma bastante sencilla nuestros servicios es algo bastante útil para mejorar mi compañía de una forma mucho más simple y sencilla, el hecho que nos sea de utilidad para mejorar el marketing de mi compañía también es algo muy práctico al momento de querer aumentar nuestras ventas. Review collected by and hosted on G2.com.
No funciona bien en teléfonos móviles, por lo que resulta necesario disponer de una computadora en todo momento para poder revisar esta aplicación, y si consideramos que la sociedad esta evolucionando cada vez más y más, resulta una pena que esta aplicación se quede enfrascada en solo usar equipos de escritorio. Review collected by and hosted on G2.com.
Básicamente me ha estado ayudando a gestionar de una manera mucho mas simple, sencilla y práctica mi negocio, sin mencionar el hecho que también me ha sido de gran ayuda para ajustar y mejorar el marketing y la publicidad de mi compañía de una forma bastante sencilla. Review collected by and hosted on G2.com.
Technicians can easily finish a job on site, adding photos to the job. They can add the used parts to the work order, so we don't need to process their handwritten papers at the end of the day. Review collected by and hosted on G2.com.
It fits our needs, so there is nothing at the moment which is missing. Review collected by and hosted on G2.com.
The software really works best by using the admin software AND the mobile APP together. As a manager, you have control over every feature - but your techguys should only use mobileapp: open a job, attach photo & signature - and save! Thats the only thing they need. So make sure to try the app too! Review collected by and hosted on G2.com.
Scheduling our service calls and managing inventory. It is much easier now, because we see where our guys are at the moment. Great feature! Review collected by and hosted on G2.com.
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you
Everything about FreshDesk is so easy and user-friendly. Implementing FreshDesk made a huge impact on our business. I don’t know how we managed without it.
Setting up the portal is so simple, and the agent portal is very intuitive. Designing basic workflows with Dispatch’r and customising notification e-mails was borderline addictive.
The customer service is like nothing I’ve ever experienced, rapid responses packed with useful information and friendly and helpful staff Review collected by and hosted on G2.com.
We trialled this product on the free package and were caught offguard by the inability to whitelist the email notifications. Fortunately we were able to resolve this very quickly. Review collected by and hosted on G2.com.
Do it. Do it. Do it Review collected by and hosted on G2.com.
The way we use FreshDesk is slightly unorthodox. Our consultants request invoices to be raised by our invoicing team through the ticket system. We get to monitor response times and individual KPIs on our invoicing team and our consultants get the peace of mind of being able to track their ticket progress Review collected by and hosted on G2.com.
Geopointe location-enables Salesforce allowing Customers to apply geography to business processes and streamline efficiencies. Use Geopointe to transform your Salesforce data
Geopointe integrates well with Google Maps. User records in our CRM are mapped on this "familiar" mapping software and we can overlay using filters and reports. It's easy to use once everything is set up and can be "trained" to others with ease as well. The cost for non-profits is very fair and isn't a barrier to entry. Review collected by and hosted on G2.com.
The UX can be a bit more intuitive; I recommend having an IT person help set it up and "talk" correctly with your CRM. Billing can be a bit slow and complicated as well. It can sometimes be a bit difficult/impossible for Geopointe to "go back" and make edits into the CRM in Salesforce; it's great displaying data but sometimes the "feed" doesn't seem to go both ways. Review collected by and hosted on G2.com.
For looking for a non-profit, Geopointe is very cost effective and relatively easy to set up. I recommend it for people looking for an easy mapping solution. Review collected by and hosted on G2.com.
We use Geopointe to map out our donors and visualize where, in the United States, they are. We use this to help pull data, plan trips, and see where we should be holding events. Using this data, we're able to more effectively plan for the year and see where "in the country" we should be. Salesforce doesn't have a native mapping software built into it, and I think that this is probably the best integration that I've been able to find that is useful for simple non-profit use. Review collected by and hosted on G2.com.
Zuper is very flexible and easy to use. We are able to incorporate our field business process directly into Zuper. Review collected by and hosted on G2.com.
Nothing so far. The support team assisted us a lot in the initial days of implementing the system. Review collected by and hosted on G2.com.
Zuper is a great tool for your Field workforce. The support team is really helpful in sorting out any of your queries and providing quick response. Review collected by and hosted on G2.com.
Our business has hundreds of franchises around the country and we were looking for an application to dispatch jobs to them and to keep an eye on the updates. Zuper has helped us roll out to all our franchises and we are now able to assign jobs in a click. The dashboard helps us in providing a single place to keep track of all our KPIs. Review collected by and hosted on G2.com.
Easy to set up and very intuitive to use. Review collected by and hosted on G2.com.
Some minor features such as reporting items and ability for tech to save inspection while performing the inspection. Review collected by and hosted on G2.com.
We started our business using Mitchell but came to realize that sales tax would randomly be wrong or not charged at all which they could never fix after hours on hold and waiting for tech support. We then changed to RO Writer and used them for about 8 years and that worked ok with exception of many hours of set up and it was windows based. Had to upgrade and then started having lots of problems and the support went downhill. Tekmetric was easy to get set up for our go live date and since going live their support team is awesome. First and second week lots of support chats got us going in the right direction with things. One thing I would say is make sure you take the time to get EVERYTHING set up before going live. We only had to make some minor setting adjustments and now it's working really good. Review collected by and hosted on G2.com.
Saving $$$ monthly by having a POS and DVI in one product. Better more efficient work flow. Review collected by and hosted on G2.com.
How robust the site is, and the many options it offers. Also, the possibility of running usage reports and quick response in case of issues either with the platform or with providers. The platform offers many different options that not many users are aware of, but help greatly both managing the workflow on the day of the service requested, and after it has been completed. Also, it helps providers reach a wider audience and be able to offer their expertise. E Review collected by and hosted on G2.com.
Randomly the page may crash, but this doesn't happen very often. Also, in cases where the provider fail to get in touch, even if FN tries to reach, it might be impossible. Not something related to the platform, but inherent when working with service providers. I guess the selection pool could be improved, even though there are many options in many areas, there might be either locations or areas of expertise that are not widely covered, which makes finding the correct resource a difficult task sometimes. Review collected by and hosted on G2.com.
For all the benefits mentioned before, you can't go wrong with FN. Review collected by and hosted on G2.com.
The flexibility to connect with trusted providers nationwide is the greatest benefit. Also, the problem resolution is excellent, so even if there are issues with providers, FN is quick to address our concerns. Having a wide array of providers on many different areas provides many options to chose from, which can't be overstated as it provides with the flexibility required.
Our clients may come to us with different types of request, but no matter the area they need to cover (be it geographical or knowledge wise) we can rely on FN to have a robust selection of trusted vendors that we can work with. This has made our job a bit easier, and the times for resolution faster. Review collected by and hosted on G2.com.
I like the fact that we are more accurately charging to jobs. prior to WorkMax we would wait until Friday and fill out the timecard based on memory. A lot of mischarged time would occur. Now having the jobs and phases available for the employee to choose from, the accuracy has improved immensely. This will help bid future business. Review collected by and hosted on G2.com.
The biggest complaint from the employees is that they cannot clock in before filling out the daily job hazard assessment form I created at log in. This is in the works of being fixed by the engineering team at WorkMax, to allow the clock in time to start at the beginning of the form questions. Review collected by and hosted on G2.com.
More accurate time charging. Actual time worked payed out. Between the GPS tracked vehicles and the location services with WorkMax, false charging had decreased. This in turn validates the ROI on the product. road blocks. The biggest problem being the initial resistance to change by the employees. The WorkMax team has helped me work through getting the right people and strategies in place for a successful implementation. We are currently running with 60 employees and they have all come around to accept the usefulness and convenience of being able to clock in and out of jobs from personal devices. Review collected by and hosted on G2.com.
Mainly UI and notification which are coming on Field EZ App. Review collected by and hosted on G2.com.
Data or Report filtering option is missing into Mobile App. If someone want to see his past call logs or ticket history then it is not easy to search using mobile app. Also not supporting more than 500 or 700 line item into the drop down list or Pick List. This limitations should not be there. Also need to improve dependency level fields as currently it is one to one. But it should be one to many. So that any organization can fulfils their requirement in term of any granular level data to their sales or service employees. Review collected by and hosted on G2.com.
If your are into service or sales oriented company then definitely go for Field EZ App and can provide it to your sales or service teams with specified functionalities and customer data on which your organization is focusing. Believe me Field EZ App is very easy to be used and with nice and super UI functionalities which any one can like while accessing the App. Review collected by and hosted on G2.com.
Field EZ need to improve reporting tool. As if records are more then sometimes Jasper Reporting tool is stopped working and taking more time to load and provide the data to download. Also dashboards design and customization should be there in order to suffice any organizations requirements as per their own business standard dashboards. Rest almost functionality are very nice into the Field EZ App. Also Product Warranty management should work automatically. For example if any customer bought any product from our organization with some warranty like 2 years or 3 years. Once specified time or date is over then the product warranty status should update automatically into Field EZ App. This is missing as of now into Field EZ App. Review collected by and hosted on G2.com.
HouseCall Pro makes scheduling, dispatching, and invoicing incredibly easy and streamlined. Review collected by and hosted on G2.com.
The expense for what is offered does seem excessive. My biggest pet peeve is they add on "features" but never once have those features been fully useable or robust once they release them. They're a lukewarm attempt so they can create a cash grab. Review collected by and hosted on G2.com.
Housecall Pro is great - don't fall for their extra features. They are never up to par and are very lackluster. Or, they'll promise new features but force you to upgrade your plan to be able to use them (looking at proposals). Almost all new features are an immediate flop. Review collected by and hosted on G2.com.
Housecall Pro makes communication with customers a breeze, it is not a weighty or clunky software. Training new people is easy, everything is straightforward, laid out nicely, and easy to navigate. There is no learning curve to implementing Housecall Pro. Review collected by and hosted on G2.com.
How easy the platform is to use and that it is customize able. Pest routes makes it easy to access the information I need. I am able to track my applicators live, go back and review paperwork. Make changes to routes, customer accounts, billing, scheduling, reports, sales, etc. I am also able to manage all my interstate locations and organize my SP's into teams. Review collected by and hosted on G2.com.
That you cannot search the entirety of your pest routes for a customer without first selecting the branch. There was no training for me in pest routes so I am unfamiliar if there are more features that I haven't discovered that may be helpful. Review collected by and hosted on G2.com.
Whether you manage a large amount or small amount of employees you need pest routes! Review collected by and hosted on G2.com.
We are more efficient in catching mistakes on our service slips. We are able to preform quality control from a distance and oversee the daily operations of our branches. Our customer leason team is able to go into pest routes and edit current routes and send messages to service professionals. We can also add notes to any account that are only available to certain individuals. Review collected by and hosted on G2.com.
Jobber has an easy-to-use interface and a quick learning curve. Review collected by and hosted on G2.com.
Jobber is still relatively young as a SaaS company, and there are still many kinks to work out and functionalities to add or improve upon. Review collected by and hosted on G2.com.
Make sure to utilize the demos with a sales rep before purchasing! If you have a relatively simple straight-forward service-based business, this could be a good solution for you. If your business is complex and typically needs custom solutions, Jobber may be a bit rudimentary for your needs. However, they are constantly evolving and improving, so it may be good to check back every so often. Review collected by and hosted on G2.com.
Jobber provides the benefit of a comprehensive all-in-one solution for many day-to-day uses such as scheduling, invoicing, and tracking of accounts payable/receivable. Review collected by and hosted on G2.com.
Este é um sistema de automação de serviços, é realmente poderoso e complexo, é útil para aquelas pessoas ou empresas que estão em busca de serviços automatizados e totalmente completos. Review collected by and hosted on G2.com.
O atendimento é péssimo, posso ficar horas procurando como fazer uma consulta e se tiver um problema vai demorar dias então é algo tão simples quanto cancelar o serviço. Review collected by and hosted on G2.com.
O preço é alto, então você realmente se atém à qualidade, isso com certeza, tem um serviço de qualidade para capacitação na sua empresa e isso vai te ajudar a tomar decisões melhores e mais rápidas dentro da empresa. Review collected by and hosted on G2.com.
Tem uma grande capacidade de integração, e se somar a isso a grande variedade de sistemas que este sistema inclui, ficará muito feliz, é um conjunto muito completo que ajudará a automatizar processos de comunicação e variações a alto nível nas instalações que o utilizam. Review collected by and hosted on G2.com.
The fact that it allows me to perform multiple tasks in a fairly simple and fast way is of great help to improve a large number of processes within my company, another point in its favor is that it allows me to create a database of my clients in a fairly simple way, so that later I can use that information to create promotions or offer products according to the profile of my clients, the customer service is quite fast when answering any questions or concerns that may arise to present during the use of this application, the fact that it provides a safe and reliable storage for the data generates more peace of mind regarding the protection of my clients' information. Review collected by and hosted on G2.com.
Learning this application is somewhat complex and cumbersome, so you should rethink the way they have designed their interface. Review collected by and hosted on G2.com.
It has been helping me to generate a more robust, reliable and secure database of clients to whom I can offer my products, with the information provided I can create advertising for my products based on the interests of my clients, which together With the information collected they guarantee that it is a complete success. Review collected by and hosted on G2.com.
The weather integration is awesome!
The customer service and trouble shooting is easy.
Two Thumbs Up!
Fuel expenses logs help out with saving money .
Tracking the vans helps out with scheduling the technicians . Review collected by and hosted on G2.com.
Would like more features on the mobile app.My gps units in the vehicles tends to drain batteries even if cars are off.They tend to drain the cars if not used for more than 5 days.Then i have to boost them to turn on .The battery life on some units is only for a couple of months so maybe a trade program would be good.Ours are hooked up to data port on our vehicles but if vehicle is not on and the unit battery is old the gps on the dash board will show not in range.
The new 360 cameras are a bit pricey plus the monthly service.Hopefully the price goes down after a year or two . Review collected by and hosted on G2.com.
I would strongly recommend Gps Insights for your tracking purposes.
It helps with fuel expenses and how to go about saving money.
Maintenance is very easy with the dashboard and the gps sends you code info for any issues on service engine lights that come up on your fleet.To help diagnose any issues.
Easy installation no need for a vehicle technician to install Just and easy plug and play unit. Review collected by and hosted on G2.com.
It saves on time and is very easy locate my 45 vehicle fleet.
Vehicle maintenance logs and reminders are very helpful. Review collected by and hosted on G2.com.
Leading Location Intelligence Tool for Salesforce | Leverage mapping and optimization technologies to maximize the productivity of sales and service resources.
MapAnything offers my company as the only place to consult truck and dealer routes and rest stops. They're always happy to set the course and improve the example, and the integration with Salesforce is very important, and the seamless integration of accounts and maps allows employees to view many links and take action accordingly. Review collected by and hosted on G2.com.
Organizing the MapAnything folder will become only issue that can be improved. The folder refinement method works well in small environments, but it takes far too much clicks to find a folder or too long to find a complaint route for a field. Review collected by and hosted on G2.com.
It will take time to be certain that this is the best choice for your company. There's a lot going on in the show, but if it's a burden on the organization, it's better to stay out of it. Review collected by and hosted on G2.com.
Delivering tracking and opening up the sales floor will be the biggest problem-solution. This has resulted in a significant increase in the speed and level of service, and has allowed us to find organizational efficiencies. Having a team that can find a location quickly and understand where it's going and what area it belongs to gives people confidence in their work, and with Google Map overlays, users get something familiar and up-to-date as custom map software with less guidance. Review collected by and hosted on G2.com.