Equipment Maintenance Software

I don’t like Agentforce Field Service because sometimes it is hard to understand and use. It can be confusing for new people. Also, if the internet is slow, it may not work properly. Sometimes it takes time to learn all the things in it. It can feel a little difficult, like a hard homework problem. Review collected by and hosted on G2.com.

Agentforce Field Service helps solve problems like workers not knowing where to go or what work to do first. It gives them proper plans and directions. It also helps finish work on time and not miss anything important task. Review collected by and hosted on G2.com.

I find it time-consuming that AutoLeap only allows me to upload one picture at a time. It would be nice to have the ability to upload more than one picture at once. Right now, I have to upload each picture individually, and it takes up more time than necessary when I want to upload multiple images like four tire pictures at once. Review collected by and hosted on G2.com.

AutoLeap helps keep my customers organized, integrates shop supplies and parts easily, and improves communication with customers. Review collected by and hosted on G2.com.

Since we’re a transmission shop, we use the canned jobs and sell the transmission as a complete unit. For inventory purposes, it would be helpful to track the cost and the specific parts we used to build it, without generating a huge parts list for the customer. Ideally, the customer-facing view would still show only the transmission itself. Review collected by and hosted on G2.com.

We can now more easily track tech productivity.

It has easy use of reporting and quicker contacting of our customers more efficiently with tek messaging for approvals and pick ups. Also now helps with reminders and appointments. Review collected by and hosted on G2.com.

When I open a task to update it, it takes a moment longer to load before I can type anything. One thing I have noticed is that sometimes notifications come in groups instead of one by one. If multiple tasks are updated close to each other, the alerts show together, and it is easy to miss a small detail unless I open the app and check properly. Review collected by and hosted on G2.com.

In my daily clinic work, there are many small things happening together like patient follow-ups, diet plan work, and staff coordination. It is easy for small tasks to get delayed when the day gets busy. Sometimes I had to check different places just to see what was pending.

With Connecteam, I can see all tasks in one place and know what still needs attention. I can also see which staff member is handling which work. This reduces confusion and saves time during busy hours. It has made daily work more clear and manageable for me. I don’t have to depend only on memory or scattered messages anymore. Review collected by and hosted on G2.com.

I feel like Jabber is missing some of the newer features. They’ve started using AI, but it doesn’t work, and it won’t even open on my phone. They also attempted to roll out a pipeline, but it’s only for quotes, and they decided to charge extra for it after the beta. It still isn’t available on phones. There’s also no pay-for-performance option; they rely heavily on integrations, but those integrations aren’t managed very well and don’t work most of the time. Review collected by and hosted on G2.com.

I feel like Jobber solves the problem of overly complex CRM software. It’s straightforward for technicians in the field to use, which makes them more likely to actually adopt it and keep using it. Review collected by and hosted on G2.com.

Even though ServiceTitan is often praised as an all-in-one platform (like you described), there are some very consistent complaints that come up across reviews and user discussions.

1.) It's expensive, 2.) Steep learning curve/complexity. 3.) Long and difficult onboarding, 4.) Customer support can, at times be inconsistent, for example; long wait times, getting passed between teams, inconsistent answers. Bottom line; ServiceTitan's biggest downside is actually tied to its biggest strength: It tries to do everything, which leads to all of the above dislikes. Review collected by and hosted on G2.com.

They are constantly trying to solve all problems and do system updates regularly. Review collected by and hosted on G2.com.

It fits our needs, so there is nothing at the moment which is missing. Review collected by and hosted on G2.com.

The software really works best by using the admin software AND the mobile APP together. As a manager, you have control over every feature - but your techguys should only use mobileapp: open a job, attach photo & signature - and save! Thats the only thing they need. So make sure to try the app too! Review collected by and hosted on G2.com.

Scheduling our service calls and managing inventory. It is much easier now, because we see where our guys are at the moment. Great feature! Review collected by and hosted on G2.com.

Some features do take time to be developed and released into production, but the Fieldcode support team is always available and ready to help. Review collected by and hosted on G2.com.

Route optimization and improved tracking. Review collected by and hosted on G2.com.

The free version of Jotform is very limited when it comes to numbers of submissions per form and storage space, making it more likely than not that teams will move to a paid plan faster than anticipated when forms will be used regularly. Though sufficiently good in most scenarios, the customization of forms can be perceived as restrictive when attempting to meet more sophisticated design needs without an understanding of custom CSS. Review collected by and hosted on G2.com.

The issue of data collection and management of external stakeholders has been addressed by Jotform, which substituted the manual email-based requests using automated and structured forms online. This has saved our team much time in terms of data collection and follow-ups and also enhanced the quality and reliability of the information we get. Review collected by and hosted on G2.com.

A pre-built Indian statutory compliance calendar would reduce the configuration effort when onboarding new client sites. Review collected by and hosted on G2.com.

Our clients' maintenance teams were logging their assets maintenance work orders on paper and keeping the scanned copy. We were trying to audit processes, documentations, and asset compliance from spreadsheet exports, and checking records in the shared folder. Zapium put both on the same platform — our compliance audit findings now reference actual work order data filled in the system, rather than reconstructed records or checking folders shared by them. Review collected by and hosted on G2.com.

I wouldn't call it a dislike, but it did take us some time to let go of our old habits. For me, not relying on at least five spreadsheets was a completely new experience. However, after spending just 15 minutes with it, I quickly got the hang of things. Honestly, the transition has been much smoother than I expected. Review collected by and hosted on G2.com.

Scheduling and communication were our biggest headaches. Jobs would change last minute, and half the crew wouldn’t get the update. We also had issues with lost job notes and delayed invoicing because we had to chase down details after the fact.

Now everything is logged right away - hours, notes, photos - and I can invoice faster because I’m not guessing what actually happened on the job. The team shows up better prepared and we waste less time driving back to grab something we forgot. MotionOps just makes the day run tighter and saves me a ton of back and forth. Review collected by and hosted on G2.com.

There is not enough variety in templates. We would like to be able to create tables, charts, etc. Nevertheless, the team is responsive to the client's needs and is always improving the software, so we believe there will be more possibilities in the future. Review collected by and hosted on G2.com.

It has become easy for us to plan our work and allocate tasks. Frontu gives us quick access to information about the tasks have completed. Also, now we can keep all information in one place. Review collected by and hosted on G2.com.

No downsides that I can think of regarding GoSpotCheck by FORM. Review collected by and hosted on G2.com.

Housing of all GoSpotCheck by FORM assessments assist with reviewing wins and opportunities across various customer accounts. Review collected by and hosted on G2.com.

I did experience some minor issues with the Map Editor app interface. The support team are looking into this. Review collected by and hosted on G2.com.

Heavy vehicle corridor definition, context awareness and hard avoidance. Review collected by and hosted on G2.com.

It would be nice to be able to provide a single space to 2 separate zones. There may be instances where a mini-split would be used in a conference room space along with regular space tempering from a roof top unit that is providing the ventilation air.

The navigation of the spaces screen is a little clunky. It would be great to zoom in and out without using ctrl. I could just be using it incorrectly, but this is a minor issue.

Report generation is lacking a little bit. It again could be how I'm using it, but the system information for each unit and possibly a zone map showing the equipment would be a nice feature. Review collected by and hosted on G2.com.

Trace 700 doesn't have any visualization tools and changes to the spaces is difficult. You are unable to see anomalies prior to running reports.

Trace 3D has the visualization but is even more cumbersome when it comes to creating spaces. There is always the wait time and praying that you have everything set correctly before being able to see any reports. Review collected by and hosted on G2.com.

I really do not have any complaints about Field Nation. I have only had one issue where I had to go to support since the provider we selected replaced himself with an alternate who had a much lower rating but I called support and we resolved it quickly. Review collected by and hosted on G2.com.

We have customers who have planned and unplanned events that require talent in areas where they do not have a physical presence. The planned events are easy as we have the time to source, vet and engage a Field Nation professional with time to plan, communicate and execute. The unplanned events are where it gets interesting and having access to the expansive network of technicians allows us to become the hero. For example, this past Sunday I received a call from one of my customers that they needed remote hands support for a Fortinet upgrade that had not been successful and in one hour I had engaged a Field Nation technician who arrived on site Monday morning at 9AM CST and by 10AM, the issue was resolved and my customer and theirs were completely satisfied. Field Nation allows us to resolves these issues without having to fly anyone to the customer site which minimizes the cost of doing business quickly, efficiently and effectively. Review collected by and hosted on G2.com.

The platform is constantly improving and implement new and exciting features. With that comes more changes, and more changes can be more difficult to implement. All of the improvements certainly prove to be a better product, but rolling them out to our team has caused some minor speedbumps. Review collected by and hosted on G2.com.

XOi has allowed our team to become extremely more efficient with our service sales quoting. Along with the OCR technology, we are now able to instantaneously get information from our field team to our internal team. It allows us to quote things quickly and accurately. Our clients rely on us to handle issues with the sense of urgency that is required, and this platform sets us up for just that. Review collected by and hosted on G2.com.

One thing I would like to have offline mode. Review collected by and hosted on G2.com.

Customer Experience and Service program Review collected by and hosted on G2.com.

I'm going to have to say the price, it comes in at double or more than most other routing softwares, but I haven't found anything else as good as it so I'm sticking with tried and true. Anytime I have tried a cheaper routing software it's just as optimized, and time is money, so the lost time and money in inefficient routes keeps me going back to Optimoroute. Review collected by and hosted on G2.com.

The biggest problem solved is knowing when and where our inspectors are throughout the day and their route. If I haven't heard back from an inspector and I don't see them on route then I know I need to get that work reassigned and I can do that early and reliably since I have confirmation from Optimoroute regarding where they are or aren't. Back in the day I used to just hope the work was getting done, and now I actually know if it is. Review collected by and hosted on G2.com.

Occasionally, drivers in remote or regional areas can have issue with data sync. However, following proper practices such as end of day syncing can resolve the issue. The API documentation is extensive, and has a lot of detail, but sometimes it can be difficult to find the information on exactly what you are looking for. Review collected by and hosted on G2.com.

Route4Me allows us to deliver parcels as part of a final mile business. We do not need to develop software in-house and instead can easily integrate with an industry-standard off-the-shelf product that meets our needs for a competitive price. Review collected by and hosted on G2.com.