EMR Software

So far, I can’t say there’s any real downside to ModMed. We’ve run into a few glitches here and there, but the staff responds quickly and gets the issues resolved. Review collected by and hosted on G2.com.

There are no problems. Review collected by and hosted on G2.com.

Group notes aren't intuitive, and don't work as easily as on other platforms. There needs to be a way to put couples into a group, and use this group as the unit of treatment. Right now, I have to add each person individually each time, and I can't use a prior note. Instead, I have to start all over each time. This is a pain.

Also on the notes, there is weird functionality with the Editor versus Responder roles. There should be a way that I can have a signature on file which is used on every document that I virtually sign.

The billing for couples also doesn't work well - the system requires me to bill one person of the two, and then shows an unpaid amount for the second person (as though I should be billing each person in a couple the full amount). Also with billing, there is no easy way to show the entire amount collected in the prior month. I modified the dates on the billing page, but this wasn't carried over to the invoicing page, and on that page there was no way to request the information for the prior month. This information should be readily available.

I don't use AI with my clients, so I can't speak to that area. Review collected by and hosted on G2.com.

It is helping me solve the problem of being unable to bring multiple people into a call, and it has saved me some money, but I'm not sure these things are worth it. Review collected by and hosted on G2.com.

We would love to see a greater focus on refining the core functionality before introducing more advanced features such as AI. Some of the everyday features that practices rely on, particularly report template formatting, still need improvement. As a healthcare provider, the reports we produce are a direct reflection of our professionalism, and limitations in formatting can make it difficult to create polished, consistent documents.

We've also provided feedback on a number of practical workflow enhancements over the years, and while Splose is receptive to suggestions, some of these fundamental improvements can take quite a long time to be implemented. Review collected by and hosted on G2.com.

Managing ever-changing requirements in the NDIS space. For instance, new features or adaptations of features in Splose help us to stay compliant and effectively manage invoicing, monitoring service agreement funds usage, processing referrals and setting up client files with all the required information. Review collected by and hosted on G2.com.

As with all EHRs, there are limitations - though I will say that the team is always seeking opportunities to further develop and improve systems and functions - and they also solicit feedback from users to better understand customer needs, etc. Clients have reported varied feedback about the client portal, but it is difficult to determine if that is user error, access issues (such as inconsistent internet access) or truly feedback that belongs with the EHR itself. Review collected by and hosted on G2.com.

Our primary focus at this time is working to streamline our workflows (clinical flow, reporting, etc) to improve clinician and client experience as well as to improve our data collection practices. The EHRYW team is great about responding to any questions, concerns, and requests. Review collected by and hosted on G2.com.

The lack of customer support.

I am often gaslighted by the support team who drag their feet to get anything done, and are more worried about pink banners and name changes than fixing basic functionality.

All I can imagine is the owner spends his time patting people on the back for dramatic statements of flair within the software, whilst annoying customers with taking forever to get anything done.

If only they'd operate ethically - putting the prices up without notifying their ustomers then blaming the customer for turning off their ridiculous 3 million emails a week two years prior for not receiving the email update and thus not being aware.

This is after being told they don't send important notices via email, they will come via the Facebook group or the software.

The support and 'customer service' in this software is rubbish.

If you're looking to get a new clinic software, avoid this one. Review collected by and hosted on G2.com.

Notes, appointments and automated booking, and technical issues. Review collected by and hosted on G2.com.

There is a bit of a learning curve at the start, but once you get familiar with it, it actually becomes one of its strengths because of how much you can customise and tailor to your clinic’s needs. It just takes a little time to fully unlock its potential. Review collected by and hosted on G2.com.

It solves the problem of having disconnected systems and manual processes. Everything is centralised, which reduces errors and saves time. It also improves consistency across the team, meaning patients get a smoother and more professional experience overall. Review collected by and hosted on G2.com.

The way that the rejections/valid/etc on claims is not distinctive of what ClinicMind is rejecting compared to insurance without reading all of the comments. Maybe something added to distinquish between the two when putting that flag on the claims. Review collected by and hosted on G2.com.

Care Plans and POS making reports easier to determine each provider revenue Review collected by and hosted on G2.com.

Additional services are offered at an à la carte price, which limits our operational ability due to the financial challenge. I would prefer if all services were simply included with Prompt membership so we could optimize the robust system in its entirety. Review collected by and hosted on G2.com.

They are working on adjusting the scheduling grid to allow for a 20-minute time interval, as this would better align with our scheduling needs. Additionally, I appreciate the ongoing updates and improvements to the documentation templates, which help to reduce the time required for documentation. Review collected by and hosted on G2.com.

What could be better:

Billing & Hours = More Headaches

While Opus has made some processes smoother, billing therapists and tracking hours has actually gotten trickier. What used to be simple now takes a bit more clicking, guessing, and double-checking.

Calendar Learning Curve

The online calendar has a unique style—which is a nice way of saying it took a minute (or several) to get the hang of. Once we adjusted, it was manageable, but the transition wasn’t exactly intuitive.

Insurance & Billing Setup Woes

Unfortunately, the initial setup by the Opus team missed the mark. Insurance and billing info was entered incorrectly, which meant we had to go in and manually fix client details ourselves—not exactly the time-saver we were hoping for.

However, the OPUS team has been superb in making sure our questions have been answered, our needs were met, and our "needs a little work moments" were as few as possible. Review collected by and hosted on G2.com.

Opus is helping streamline a lot of the daily admin tasks that used to eat up time and energy. Things like and using the chat feature are now way more efficient and accessible. It’s basically taken some of the chaos out of managing client logistics and made everything feel a little more organized and centralized—which means we can spend more time actually supporting clients and less time wrestling with scheduling or paperwork. Review collected by and hosted on G2.com.

One downside of Spry is the occasional system glitches. While they aren’t frequent, they can be frustrating when they occur—particularly when the HEP program doesn’t sync with the note as expected, requiring extra time to correct. Review collected by and hosted on G2.com.

Spry is solving several key challenges we faced with previous EMR systems, particularly inefficiency, poor usability, and lack of meaningful support. Its intuitive design and streamlined workflows have made daily operations much more efficient, while the hands-on onboarding and ongoing support ensure issues are quickly resolved without disrupting clinic flow. Additionally, Spry addresses gaps in billing and business visibility by providing dedicated billing support and robust reporting tools, allowing us to better manage insurance versus cash-pay services and clearly understand our clinic’s financial performance. As a result, we’re operating more efficiently, collecting revenue more effectively, and making more confident, informed business decisions. Review collected by and hosted on G2.com.

It’s capable of so much, which is incredible, but it can also feel a little overwhelming at times. I’m taking it one step at a time and implementing things as I grow. Review collected by and hosted on G2.com.

It has everything in one place, so I can schedule appointments, offer packages, and provide self-paced programs for my patients. I also love that I don’t have to use Zoom, because I can use their platform for video appointments, which is essential for my online practice. Review collected by and hosted on G2.com.

One limitation I’ve encountered is the inability to track no-show appointments through the reporting feature. Since no-show attendance is an important metric for our organization, not having a built-in way to report on this creates extra manual work and reduces efficiency in our reporting processes.

Another challenge is with the billing audit tool, specifically that it does not transmit the time of service over to CollaborateMD. This creates gaps in invoicing accuracy and requires additional steps to ensure billing information is complete.

Additionally, some of our forms are quite lengthy, which can slow down the system and impact performance. This can make documentation more time-consuming, especially when working within larger or more detailed client records.

Addressing these issues would greatly improve both reporting and invoicing workflows, while also enhancing overall system efficiency and user experience. Review collected by and hosted on G2.com.

Kipu EMR helps solve challenges around managing assessments, establishing medical necessity, and maintaining accurate client health records in a centralized system. Instead of working across multiple tools or tracking documentation manually, everything is stored and organized in one place, which improves both efficiency and accuracy.

A key benefit for me is the ability to build and customize our own forms within the system. We were able to recreate our assessments and medical necessity documentation to match our existing processes, which made the transition to Kipu very smooth and allowed us to continue our workflows without disruption. This flexibility has been extremely valuable.

Kipu also makes it much easier to keep client records up to date and accessible, which supports compliance and ensures that all required documentation is complete. Combined with features like the chart summary and AI chart snapshot, it allows for quicker reviews and more efficient auditing.

Overall, Kipu EMR is helping streamline documentation, maintain compliance, and reduce administrative burden, allowing more focus on client care and operational efficiency. Review collected by and hosted on G2.com.

In a shared environment, the schedule and calendar can become overwhelming. It occasionally freezes during peak hours and gives a notification of internet not being connected when it is. It is sometimes frustrating when the schedule hides critical information like Telehealth, which involves an extra step. Review collected by and hosted on G2.com.

I find Fusion by Ensora Health simplifies scheduling with easy check-in and tracking changes. The drag and move feature makes adjusting appointments effortless, and it's easy to change therapists and manage series. It clearly distinguishes reassessments, regular appointments, and progress notes. Review collected by and hosted on G2.com.

There are some system constraints that can be frustrating. Review collected by and hosted on G2.com.

As a school, we have a number of forms that need to be collected over the course of the year. They have the flexibility to have both electronic signatures and upload of signed forms within the same space. Our families appreciate that data gets rolled over from year to year and doesn't have to be completed, but just renewed. It is also easy to add forms when you get new ones, even in the middle of the school year. Review collected by and hosted on G2.com.

More integration with our EHR, but our vendor doesn't really facilitate this, so we are grateful for what integration there is. I'd like to use the online scheduling feature, but it won't write back to our EHR. Again not Weave's fault. Review collected by and hosted on G2.com.

VOIP phone service with user configurable auto attendant and phone trees. These allow us to customize the caller experience and to organize incoming calls.

Weave has business text, providing an alternate way for patients to contact our staff, which is convenient and especially useful when our phones are busy.

We also utilize auto messaging functions and scheduling auto reminders that are tied to our medical practice softare schedule. This saves us time and the need to call each patient to remind them of their appointments. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I use iCare EHR for notes and scheduling. It's user-friendly with great customization options, and manages patient profiles, billing, and claims effectively. Review collected by and hosted on G2.com.

I haven’t found anything I dislike about Adit. I know there was a lot to learn and figure out when first starting to use, but it was very easy getting into using and the hang of how everything works! Review collected by and hosted on G2.com.

The business problems that Adit has solved for me is sending out reminder texts and automatically confirming appointments in our book, saving me time in having to write out lengthy texts to patients about their dental insurances and just being so much more efficient than what we were using before! Review collected by and hosted on G2.com.

for Statements/payments: there is not an option to send the full family statement owed without putting in a custom amount and note, when sending a payment request it does not give an option for the patient to select a certain amount to pay only gives the option for the $ amount owed - if there was an option for the office to select a range of what is to be paid that would help receive more payments I believe, if a statement is sent if that could be automatically synced with eaglesoft to make a note in the chart (like the payments) do that it was sent that would be helpful, some patients have a $ amount but are set in eaglesoft to not receive statements (due to collections or certain insurances) and still show up on NextHealth with $ amount making certain ones have the option to not show up due to this or age would help clean up the $$ amounts that are actually due

For Insurance Verification I understand there are some insurance that just do not sync well or nexhealth is unable to review, if they would open their range to more insurance companies that would also be helpful Review collected by and hosted on G2.com.

saving time calling patients, verifying some insurances, and sending some statements Review collected by and hosted on G2.com.

There isn't anything I dislike about Medent. I would definitely recommend it to others. Review collected by and hosted on G2.com.

One advantage of using Medent is the ability to open multiple tabs simultaneously, which makes it much easier to access information for several patients at once. Review collected by and hosted on G2.com.

ECP could improve the bowel monitoring process. There is not really anything in place currently to be able to quickly see who has not had a BM in x amount of days. This would be a huge benfit to our staff and residents. Additionally a "911 quick print" button would be very helpful for emergency situations. This could allow staff to be able to print all needed info in one click of a button. Review collected by and hosted on G2.com.

ECP is a very quick, sleek and smooth EMAR system. Our previous EMAR was so slow and caused a significant amount of issues for many years. Review collected by and hosted on G2.com.