--- title: TrueContext Reviews meta_title: 'TrueContext Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 414 reviews by the users' company size, role or industry to find out how TrueContext works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 414 scale: '5' date_modified: '2026-07-04' parent_category: name: Manufacturing url: https://www.g2.com/categories/manufacturing --- # TrueContext Reviews **Vendor:** TrueContext Incorporated **Category:** [Connected Worker Platforms](https://www.g2.com/categories/connected-worker-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 414 ## About TrueContext TrueContext is the field service workflow platform for today’s connected worker. It enables frontliners with smart, context-aware forms and AI-augmented mobile workflows, unlocking technician mastery and productivity at scale. The platform unifies people, processes, and data so technicians can focus on real work, not busywork — enabling data-driven field service without the data burden. Built for operational excellence, TrueContext transforms field action into strategic vision, turning every job into a source of real-time intelligence that compounds long-term success. Over 100,000 users in high-complexity, low-connectivity field environments use TrueContext every day to improve asset uptime, ensure safety and compliance, and deliver certainty to customers. --- KEY PRODUCT FEATURES Offline, cross-platform mobile forms that work anywhere, anytime TrueContext’s cross-platform mobile app delivers reliable performance in any environment. Offline capabilities let technicians access service history, go through workflows, and capture photos, signatures, and GPS coordinates without connectivity. Everything syncs automatically when your techs reconnect. Field service software needs to work where your teams work, including basements, oil rigs, and medical facilities. TrueContext stays productive regardless of location or network conditions. Build custom field service workflows without coding TrueContext’s low-code platform empowers operations teams to create, deploy, and modify guided workflows tailored to your field service needs. Operations teams can build adaptive forms with conditional logic and data validation that reduce errors and improve first-time fix rates, without IT dependencies or development time. Workflows guide technician behavior, reduce human error, and deliver audit-ready data back to enterprise systems. Operations teams control the process, and field teams get clear instructions that make complex jobs simpler. Automated field service reporting and documentation TrueContext eliminates manual paperwork by automatically generating custom reports in multiple formats (PDF, HTML, and Word) from completed forms. Reports are instantly distributed to stakeholders, customers, and back-office systems with timestamps, audit trails, and compliance-ready documentation. Administrative burden drops. Data accuracy improves. Workflow analytics show you where processes can be optimized, turning every completed job into insight that makes the next one better. Actionable, real-time analytics for field operations With configurable dashboards, you get immediate visibility into field performance metrics. Drill down into submission analytics by form, team, user, and location to identify trends and address issues before they escalate. Connect to your existing business intelligence tools for extended analysis. Add Birst integration to gain deeper insights into how field performance impacts your broader business goals. ## TrueContext Pros & Cons **What users like:** - Users find TrueContext to be **very easy to use** , with seamless navigation and convenient form management features. (31 reviews) - Users appreciate the **easy form creation** with custom actions and excellent customer support for efficient daily operations. (24 reviews) - Users value the **form customization** of TrueContext, finding it easy to build and maintain mobile forms efficiently. (22 reviews) - Users appreciate how TrueContext enhances **data management** , significantly reducing paperwork and improving efficiency in field operations. (13 reviews) - Users value the **customization options** in TrueContext, enabling efficient form creation and integration with various systems. (11 reviews) - Ease of Creation (11 reviews) - Easy Integration (10 reviews) - Integrations (10 reviews) - Users commend the **quick and helpful customer support** that effectively addresses their inquiries and needs. (9 reviews) - Features (9 reviews) **What users dislike:** - Users find the **form design process complicated** , particularly with large forms or complex logic impacting usability. (11 reviews) - Users note a **challenging learning curve** , with complex features and limited template customization frustrating the onboarding process. (10 reviews) - Users find the **complexity** of TrueContext makes form design and management frustrating and challenging to navigate. (8 reviews) - Users face **limited template use** and navigation issues, making form creation and management complicated and frustrating. (8 reviews) - Users face challenges due to **limited features** , including size restrictions and lack of customization options in TrueContext. (8 reviews) - Users find the **form issues** frustrating, as notes and attachments are not accessible to all contractors in real-time. (7 reviews) - Users feel that TrueContext requires **significant improvements** in its display options and automation features for efficiency. (7 reviews) - Performance Issues (7 reviews) - Data Management (6 reviews) - Upload Issues (6 reviews) ## TrueContext Reviews ### 1. Essential Service and Function **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about TrueContext?** The ability to quickly develop, deploy, change, and duplicate forms serves our needs for daily use. The forms easily developed and are accesable and easy to train users on. Many of our operations require updates and the platform allows for quick maintenence of the forms. When needed, the TrueContext support team is availible and comes to you with solutions. **What do you dislike about TrueContext?** I would perfer the mobile platform to have a better visual component to colour different components. **What problems is TrueContext solving and how is that benefiting you?** Daily diaries for constuction inspection staff allow for consistent production of daily records on construction projects. **Official Response from Natalie V.:** > Thank you for taking the time to share your positive experience! We understand how crucial it is to easily configure and quickly deploy changes in seconds so your team doesn't skip a beat and am thrilled it's been a breeze for you. I've sent over your feedback to our product team and if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com - Natalie V. @ TrueContext ### 2. TrueContext day-to-day user review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about TrueContext?** Multiplatform access, integration with other apps, datasource use. **What do you dislike about TrueContext?** Lack of programming/personalization features, needs improvements on productivity features (drag-and-drop of multiple questions, templates with different images). **What problems is TrueContext solving and how is that benefiting you?** TrueContext allows us to keep records of the work performed in the field. **Official Response from Natalie V.:** > Thank you for taking the time to share your recent feedback! Your voice truly matters in helping us continuously improve. We understand how important it is to connect to your back-office systems. I'm thrilled to hear you've benefited from our seamless integrations. I've also sent over your feedback to our customer success and product teams. If you ever need assistance with developing or maintaining your forms and workflows, your dedicated Customer Success Manager and Account Manager are always available to help out or point you in the right direction. We've also built complementary resources to support more complex deployments. If you haven't checked them out yet, I hope these help! >>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex issues as a community >>> TrueContext University: our self-driven education platform that now includes a module for advanced learning - Natalie V. @ TrueContext Links: university.truecontext.com | community.truecontext.com ### 3. Decent product for what it does. **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan J. | Senior Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about TrueContext?** Does what it needs to do with respect to customizing mobile forms that field technicians can utilize and submit data with. **What do you dislike about TrueContext?** Forms builder can be clunky. Integration options are lacking. Has a lot of quirks. **What problems is TrueContext solving and how is that benefiting you?** Capture data for the work performed by field technicians in custom mobile forms **Official Response from Natalie V.:** > Thank you for taking the time to share your recent feedback, Ryan! Your voice truly matters in helping us continuously improve so I've sent over your feedback to our product team. And if you haven't explored this option with your CSM yet, we also offer a REST API to support IT environments that have custom backend features. You can check our Product Documentation Portal if you'd like to explore this option further: https://docs.prontoforms.com/1374411/Content/LandingPages/UseThePFAPI.htm We also have the TrueContext Community available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com All the best, - Natalie V. @ TrueContext ### 4. Best way to share information from completed project **Rating:** 5.0/5.0 stars **Reviewed by:** Tonja H. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2024 **What do you like best about TrueContext?** The best thing that I lik about TrueContext is the way that I can see all of the information regarding a job/project that my team is currently working on. They are able to leave notes/comments as well as take pictures for me to see. **What do you dislike about TrueContext?** The downside of TrueContext is that I have several contractors connected to the app however when one puts notes in for a jobsite they are not available on the form if someone else is finishing the job. The person who put in the original notes is the only one that can see them till the entire form has been completed. **What problems is TrueContext solving and how is that benefiting you?** I am able to see if the jobsite is short or if there are issues on the jobsite through pictures that the contractor takes. **Official Response from Natalie V.:** > Thank you for taking the time to share your recent feedback, Tonja! Your voice truly matters in helping us continuously improve. I'll be sure to share your feedback with our product team. We also have additional resources available to support more complex deployments. If you haven't checked them out yet, I hope these help! >>> TrueContext University: our self-driven education platform that now includes a module for advanced learning >>> TrueContext Community: a hub for our customers and service team to interact, share best practices, and help solve complex issues as a community >>> TrueContext Product Documentation: a great resource for understanding TrueContext's features and functionality as well as our homemade "cookbooks" highlighting popular and successful implementations of specific features And as always, our rockstar support team is always available. - Natalie V. @ TrueContext Links: university.truecontext.com | community.truecontext.com | docs.truecontext.com | support.truecontext.com ### 5. Such a complete and useful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Manuela P. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about TrueContext?** That it has endless possibilities to biuld forms, regarding the complexity of your business or need, TrueContext make it possible. Also, they have different "subsciprion packages" or "prices" which allow you to make it possible for your business to use the tool and make the most of it but adjusting to your bugdet at the same time. **What do you dislike about TrueContext?** Probabbly the UI could be a little "too gray" or a bit boritng for me. I'm more a "color coded" person, so I would probbably like a more colorful UI, without making it "too colorful" if you know what I mean. **What problems is TrueContext solving and how is that benefiting you?** Making it easy to have all parts of an inspection in order, making it easy to make reports with relevant insights after each form is sumbited. **Official Response from Natalie V.:** > Thank you for taking the time to share your positive experience, Manuela! Your voice truly matters in helping us continuously improve. We understand that every business has unique needs and many field organizations have complex processes. We're thrilled you've benefited from this. I'll also be sure to share your feedback with our product team. And if you haven't checked it out yet, TrueContext Community is available for users like you. We created this hub for users to connect with each other and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com - Natalie V. @ TrueContext Links: university.truecontext.com ### 6. Pronto forms review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about TrueContext?** Features - the number of available question types makes form building easy **What do you dislike about TrueContext?** Bad UI & UX of the Mobile App, color scheme and proportions **What problems is TrueContext solving and how is that benefiting you?** helps create and manage records easily ### 7. Rock on True Context! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about TrueContext?** Creating your own usable sheets in the True Context platform is easy to use and create. **What do you dislike about TrueContext?** Haven't found a thing that is not likable within this program. **What problems is TrueContext solving and how is that benefiting you?** It is making a lot of our in-house forms digital and easy for all to use through iPads. **Official Response from Natalie V.:** > Thank you for taking the time to share your experience! We understand how crucial a seamless experience is for our users, so happy to hear you've been benefiting from the work behind this! If you haven't joined yet, the TrueContext Community is available for all our users. We built this hub for users like you to connect with each other and with our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com All the best! - Natalie V. @ TrueContext ### 8. Good experience with construction forms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about TrueContext?** Very easy to implement, start with the design and deploy first form. Superb documentation - with a bit of patience it can solve most of the issues. Great API and decent amount of connectors for painless integrations. **What do you dislike about TrueContext?** Conditional logic might be quite annoying and requires a lot of workarounds to achieve desired outcome. Customer support rarely solves those more challenging problems. Still many features are missing like e.g. ability to dispatch attachments that could be submitted with the form. **What problems is TrueContext solving and how is that benefiting you?** Instant data collection for further aggregation, analytics, reporting and progress management. **Official Response from Natalie V.:** > Thank you for taking the time to share your recent feedback! Your voice truly matters in helping us continuously improve. We're so glad the TrueContext Documentation Portal and our catalog of integrations have made your implementation a breeze. We also have additional resources available to support more complex deployments. If you haven't checked them out yet, we hope these help! >>> TrueContext University: our self-driven education platform that now includes a module for advanced learning >>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex issues as a community Our Professional Service team is also available for your more challenging problems. If you ever want to learn more, please reach out to your dedicated Customer Success Manager or Account Manager. - Natalie V. @ TrueContext Links: university.truecontext.com | community.truecontext.com ### 9. Great app to boost your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about TrueContext?** You can create any formulary that you can imagine; its flexibility is incredible; you can personalize your formulary or use one of the templates and collect any information. **What do you dislike about TrueContext?** In the beginning, it could be a little tricky to start creating formularies because it has a lot of options and possibilities of configuration, but you can consult the videos that can help you pass through this adaptation process **What problems is TrueContext solving and how is that benefiting you?** It helps my organization to make it easier to collect information, solve our customer requirements through our salespeople and have a much shorter response time. **Official Response from Esmond Ng:** > Hey Eduardo, Thank you for spending the time to leave the review. Glad to hear we can help your organization collect information more easily and solve your customer requirements, resulting in a much shorter response time. Sorry to hear it was tricky at first to create formulas. Happy to see you found our two programs. ProntoForms University and ProntoForms Community to help you assists with the onboarding process. If you have questions or suggestions, you can reach out to your Customer Success Manager. They're always happy to help! Thanks, Esmond Ng @ ProntoForms ### 10. Pronto Forms has improved a lot since renaming as True Context **Rating:** 5.0/5.0 stars **Reviewed by:** Uriel P. | Sr Tech Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about TrueContext?** Whenever a problem arises, the support team responds promptly and follow ups are constant and insightful. They also handle tickets with each Account adminisrator so there's no misunderstandings. **What do you dislike about TrueContext?** I would say layout is not so intuitive and fields are hard to find. It would be great to have the capability to export forms in several file formats. **What problems is TrueContext solving and how is that benefiting you?** It solves fill up forms in a manual way whenever our main reporting tool goes down. Feature also helps our mobile users submit time, security and new equipment forms. **Official Response from Natalie V.:** > Thank you for taking the time to share your experience, Uriel! Our support team truly is like no other. I'll be sure to pass on your kind words! Your voice truly matters in helping us continuously improve so I've also sent your feedback to our customer success and product teams. And if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to better connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com - Natalie V. @ TrueContext ### 11. Excellent form to keep track of your maintenance items. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael S. | Substation Maintenance Coordinator , Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about TrueContext?** Quick and easy format to use as a technican. Easy to implement. Was able to help establish a new way to do our PMs. Also as an editer, it is very easy to edit forms and integrate properly to the team. We do use this very frequently as well. **What do you dislike about TrueContext?** Nothing so far. Maybe how having at default of 2MB for picture adding is a little low. **What problems is TrueContext solving and how is that benefiting you?** Easiness of PM forms. Able to do this on a laptop in one space instead of opening multiple apps like before. **Official Response from Natalie V.:** > Thank you for taking the time to share your positive experience, Michael! We understand the importance of supporting your technicians quickly and efficiently. We're thrilled to hear you've been able to achieve this. I've also sent your feedback over to our product team. And if you haven't checked it out yet, TrueContext Community is available for all our users. We built this hub for users like you to connect with each other and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com All the best, - Natalie V. @ TrueContext ### 12. An amazing application for management reports **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo G. | Sr tech support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about TrueContext?** the interface is friendly for all the users, we also can find all the information easily. It also help me to save time when we look for information or submit information. **What do you dislike about TrueContext?** Nothing at all, the applications works properly and everything is handly. **What problems is TrueContext solving and how is that benefiting you?** We can locate all the information in one place so we can save more time solving issues in the job with this information. We can provide solutions in less time. **Official Response from Natalie V.:** > Thank you for the kind words, Eduardo! We understand the importance of supporting your field team efficiently and effectively. We're thrilled to hear you've been able to achieve this. And if you haven't checked it out yet, TrueContext Community is available for all our users. We built this hub for users like you to connect with each other and with our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com All the best, - Natalie V. @ TrueContext ### 13. Pronto Forms / True Context Review **Rating:** 4.0/5.0 stars **Reviewed by:** A S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TrueContext?** TrueContext will be very useful for the personnel out in the field. We are switching over to TrueContext for quality checksheets and having the forms available on a mobile device will definitely make it easier for field personnel to use. This will help allow field personnel to submit documents periodically, rather than falling behind and having to catch up with multiple outstanding submissions. As an administrator, learning how to create forms was relatively easy, nothing too complicated. When errors appeared during testing of the forms, I reached out to the customer support and they were always very helpful! **What do you dislike about TrueContext?** When using Data Sources, I wish there was an easier way to just delete an entire Data Source that you don't want to use (for example, you created an initial data source and applied it to a few forms, then created a second data source that you wish to use instead). I believe that you need to "unlink" all your questions from the original data source before deleting that data source. Also, when you get errors from testing forms, you will receive error codes. I wish the meaning of each error code was posted somewhere so you could understand what is causing an error. Instead, you may have to reach out to their customer support to figure out the errors. **What problems is TrueContext solving and how is that benefiting you?** Problem: Quality checksheets have been put off and are piling up due to some field personnel not completing them right away. Solution: Using TrueContext makes it easier for the field personnel to simply take out their phone and quickly complete a quality checksheet as an activity is being completed. **Official Response from Bryan Suharly:** > Hello, Thank you so much for your detailed review of TrueContext! It's fantastic to hear that you anticipate our mobile forms making quality checks more efficient and timely for your field personnel. We're also glad you found our form builder intuitive and our customer support team helpful. We entirely understand your suggestions regarding deleting data sources and providing more context regarding error codes. These are excellent points for improvement, and I'll share this feedback with our product team. Here are a couple of resources that might be helpful in the meantime: TrueContext Community: Our forum (https://community.truecontext.com/home) is a great place to connect with other users, troubleshoot, and share best practices regarding Data Sources. Customer Success Manager: They can provide personalized guidance and potential workarounds for managing Data Sources and understanding error codes within the current system. We're excited to hear how TrueContext streamlines your quality assurance process! Sincerely, Bryan Suharly @ TrueContext ### 14. Very intuitive experience, works very well with some quirks, As well Very Flexible and Customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Matheus W. | Application Programmer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about TrueContext?** After almost 2 years of daily development and use of ProntoForms integrating it primarily with SalesForce. I would say that it is very simple and intuitive to get around, principally at the start you can get substantial forms with a lot of flexibility to create a complete data collection. At the same time the form and reports could get very complex and with some time and a learning curve could achieve very customized outputs like PDFs with a lot of customization. The outputs/inputs integration has a considerable quantity of built-in destinations and data sources, simplifying the data integration with other systems like Salesforce or Google Docs, etc... with yet the possibility for custom integrations. Good Version history of the forms with the possibility to make Draft Forms and Deployed Forms in a very good way and the possibility to return to an old version of cloning it just lacks a Diff-like functionality but that's fine if the Deploy message is used to identify version deployment. In Resume, is very simple to create large forms with lots of integration using out-of-the-box components/destinations/data sources, when at the same time could get very complex and customized being so a very flexible solution making the solution very easy to implement and deploy quickly. The Support has a reasonable response time too and is very well pleased to make some meetings to know more about the problem in question. **What do you dislike about TrueContext?** In General, the application is very well made but has some quirks that can cause some difficulties like the constant updates. It's very nice to have new features being implemented but with frequent updates is kinda of difficult to maintain the users and make sure they have the latest version, at the same time the updates are very much retrocompatible. With the same thing in mind about that number of updates I would like the QA of the application to take a little bit more attention before clearing out some updates, sometimes they get some bugs like some visual alignment off or some features working kinda strangely, and some different behavior on different platforms. usually, they are quickly fixed but could be avoided with some delay in updates for more internal testing. none of them was a breaking one so far. The Conditional Rules in forms have some limitations on where they can actuate on the form (only on the field below ones used on the condition), that would be great to have a more flexible even more powerful CR on the form but they already can do a lot. **What problems is TrueContext solving and how is that benefiting you?** ProntoForms is being used as a data collection point for field inspection, reporting, and document generation Is also doing integration with Salesforce for process automation on the data collection and other systems facilitating the like of users. **Official Response from Bryan Suharly:** > Hello Matheus! Thank you so much for sharing your in-depth review of TrueContext! We're thrilled that you find it an intuitive, flexible, and customizable solution – those are key goals on which we place a high priority. It's also great to hear that the platform's integration capabilities and customer support have been beneficial to you. We sincerely appreciate your thoughtful feedback regarding updates and conditional rule limitations. Here's how we're working to address those points: Updates: We acknowledge that frequent updates can be disruptive. We're continuously seeking to strike a balance between delivering new features, performance enhancements, and minimizing workflow interruptions. QA Process: Thank you for highlighting the occasional platform bugs. We're always striving to improve our QA processes. Your feedback helps us identify specific areas for enhancement. Conditional Rules: We're aware that having more flexible and powerful conditional rules would be beneficial. We'll absolutely share this with our product team. Are there workarounds or other features within the system that partially address or mitigate the issues you've encountered with updates and conditional rules? Our Customer Success team would be happy to explore some options with you. We're so happy that TrueContext is simplifying your data collection, inspection processes, and integration with Salesforce! Sincerely, Bryan Suharly @ TrueContext ### 15. TrueContext CARES! **Rating:** 4.5/5.0 stars **Reviewed by:** Diana J. | Risk Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about TrueContext?** TrueContext's application easy to use, has a friendly user interface, and has the abilty to integrate many other data sources, which is great for users to want to link information to their forms. However, they really win you over with their stellar customer service. They provide a community site of resources much like Microsoft (a huge company -- which for TrueContext to have is quite impressive) with tutorials, support from users and TrueContext employees alike. I enjoyed chatting with our account manager and their team on what I like/dislike. They obviously care about their users' experince and want to cater to their needs. It's awesome! Keep up the great work. **What do you dislike about TrueContext?** Obviously could use a few improvements as I think there is always room for small enhancements. Making adding questions easier to forms would be a big complement to their form building capabilites. **What problems is TrueContext solving and how is that benefiting you?** Paper forms used too much, takes too much time to gather all that information. Haing one form to encapsulate all has helped tremendously. **Official Response from Bryan Suharly:** > Dear Diana, Thank you so much for your glowing review of TrueContext! We're delighted to hear that you find the platform easy to use, with a great interface, and that our robust customer service has been a highlight for you. We sincerely appreciate your feedback about improvements to the form-building process. Making it even easier to add questions is a valuable suggestion. I'll share this with our product team. Are there specific enhancements to question creation that would have the greatest impact on your experience? Providing more details would help us tailor our development efforts. We're so happy that TrueContext is reducing your reliance on paper forms and streamlining your data collection processes! Sincerely, Bryan Suharly @ TrueContext ### 16. Decent product, probably not for us **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about TrueContext?** We had many forms used by several different departments, one by the whole organization. The integrations worked well, and once it was set up it was easy to use for our employees. **What do you dislike about TrueContext?** We were able to find what we needed elsewhere at a much lower cost. Could be that it just wasn't the right product for us, maybe too many features we didn't need that make the steep price worth it for other organizations. Development of forms on the backend could be a little easier; in my opinion, the web interface can be a little clunky. **What problems is TrueContext solving and how is that benefiting you?** Forms with decent data flows and integration, easy to learn low-code development **Official Response from Natalie V.:** > Thank you for taking the time to share your recent feedback! I'm thrilled it worked well while it lasted and, while it wasn't us, glad you've ultimately found what's right for your organization. Your voice truly matters in helping us continuously improve and I've sent over your feedback to our customer success and product teams. All the best, - Natalie V. @ TrueContext ### 17. excellent tool for reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Matheus K. | project coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueContext?** friendly and intuitive way to create forms. possibilities for integration with other systems. **What do you dislike about TrueContext?** possibility of extracting an Excel database with all submitted reports in a single file. I did not find a question to calculate the duration in days or months between the start date and the end date. multi-language feature will be disabled by the company as it generates an additional cost **What problems is TrueContext solving and how is that benefiting you?** digitization of maintenance forms, integration with ServiceMax. **Official Response from Natalie V.:** > Thank you for taking the time to share your experience, Matheus! We understand how important it is to connect to your back-office systems for insight-driven decision-making. I'm thrilled to hear you've benefited from our catalog of integrations. I've also sent over your feedback to our product team. Your dedicated Customer Success Manager and our rockstar support team are also always available to help out if you haven't reached out yet. And if you haven't come across it yet, TrueContext Community is available for all our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. - Natalie V. @ TrueContext Links: community.truecontext.com | support.truecontext.com ### 18. Understandable and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus Guillermo S. | Technical Support Analyst I, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about TrueContext?** Information is sorted properly and easy to locate and edit. Support for the app is also very quick and efficient. **What do you dislike about TrueContext?** Information is not updated sometimes and dates the app doesn't let user's enter time properly. **What problems is TrueContext solving and how is that benefiting you?** It's allowing user's to easily enter their time and facilitates the looking of information. For me it allows me to quickly locate users, create accounts, and assist them with log in issues. **Official Response from Natalie V.:** > Thank you for taking the time to share your experience, Jesus! We understand the importance of ease of use and I'm glad to hear you've benefited from this. I've also sent over your feedback to our customer success and product teams to look into, thank you for flagging this for us. And if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com - Natalie V. @ TrueContext ### 19. True Context has been a huge help to our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Maverick M. | Electrical Engineering Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** It is a real life line connection between our crew in the field and the team in the office. Customer support is fast and accurate. **What do you dislike about TrueContext?** Not being able to download attachments in bulk from submitted forms. You have to click on each form individually to download them. **What problems is TrueContext solving and how is that benefiting you?** Tru context solves big communication issue between people in the field and the team in the office. **Official Response from Bryan Suharly:** > Dear Maverick, Thank you so much for your positive review! We're thrilled that TrueContext provides a seamless connection between your field crew and office team and that you find our customer support helpful. We appreciate your feedback about the inability to download attachments in bulk. This is valuable input, and I'll share it with our product team. We're delighted that TrueContext is bridging that communication gap and streamlining your workflow! Sincerely, Bryan Suharly @ TrueContext ### 20. Construction Company that Utilizes 20 Different Custom Prontoforms **Rating:** 5.0/5.0 stars **Reviewed by:** JC U. | Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about TrueContext?** It is easy to operate and teach others to operate. Feedback can be used to customize the form for the user immidiately. Able to customize forms for specific tasks and jobs our workplace requires. **What do you dislike about TrueContext?** Quite Expensive. Can Not Use a Direct Link in the Customer Satisfaction Survey Form. **What problems is TrueContext solving and how is that benefiting you?** Has eliminated almost all paper from our Safety Program. Workers can utilize the app anywhere anywhere, anytime. **Official Response from Esmond Ng:** > Hey JC , Thank you for taking the time to leave a review. We are happy to hear how easy it is for you to use and teach others about ProntoForms. We place a great deal of importance on platform improvements. I will inform the product team about using direct links in the customer satisfaction survey form. If you have further questions, please don’t hesitate and get in touch with your Customer Success Manager! They are always happy to hear about your concerns. ______ All the best, Esmond Ng from ProntoForms ### 21. TrueContext review from a safety manager **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about TrueContext?** Ease and flexibility to manipulate forms and add docuements to formspaces. I also like how easy it is to integrate documents into formspaces. Lastly, adding and deleting groups and users is very simple and to the point. **What do you dislike about TrueContext?** Currenly, we cannot dispatch a completed document to more than one person. This has been a thorn in our side due to the need for more than one person to recieve, review and sign-off on some of our documents. I also wish there were more options for deeper analytics without having to pay more. **What problems is TrueContext solving and how is that benefiting you?** Access to forms in a field setting has been the biggest benefit thus far. The fact that an employee can fill out a form and it is immediatley available to the rest of the management team has helped streamline many aspects of our safety management process. **Official Response from Bryan Suharly:** > Dear Jordan, Thank you so much for your review and sharing your experiences as a safety manager! It's wonderful to hear that you find TrueContext easy to use, especially when it comes to manipulating forms, integrating documents, and managing users. We understand your frustrations regarding the limitations on dispatching completed documents to multiple recipients and deeper analytics. Here's how we're working to address those points: Multiple Recipients: We're aware of this pain point, and our product team is exploring solutions to enhance document workflows for scenarios like yours. Analytics: We're committed to providing valuable insights without additional costs. We'll absolutely pass your feedback about expanding the analytics options to our product team. In the meantime, would alternative methods like automatic reports or integrations with other systems that specialize in analytics be a potential workaround for your workflow? Our Customer Success team would be happy to brainstorm some options with you. We're so happy that TrueContext is simplifying your safety management processes and providing greater accessibility in the field! Sincerely, Bryan Suharly @ TrueContext ### 22. Would not recommend it for a heavy workload. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about TrueContext?** Ease of use, no need for paper checklists. **What do you dislike about TrueContext?** The numbering of the questions and destinations in a form is not automated, if one question number is changed, the following question numbers will have to be changed manually. This is not ideal when dealing with 200 page documents.The question templates cannot withstand pictures attached to the question. The forms cannot be linked to a word document, for example, if a checklist is mirroring a word document, for every change I make in the document I will have to manually change the checklist. **What problems is TrueContext solving and how is that benefiting you?** The digitalization of forms **Official Response from Natalie V.:** > Thank you for taking the time to share your recent feedback. Your voice truly matters in helping us continuously improve. I've forwarded your response to our Customer Service team and they'd like to help out -- your dedicated Customer Success Manager and Account Manager is always available to point you in the right direction. We also have additional resources available to support more complex deployments. If you haven't checked them out yet, I hope these help! >>> TrueContext University: our self-driven education platform that now includes a module for advanced learning >>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex issues as a community >>> TrueContext Product Documentation: a great resource for understanding TrueContext's features and functionality as well as our homemade "cookbooks" highlighting popular and successful implementations of specific features Our Professional Service team is also available for more challenging problems. If you ever want to learn more, please reach out to your dedicated Customer Success Manager or Account Executive. - Natalie V. @ TrueContext Links: university.truecontext.com | community.truecontext.com | docs.truecontext.com ### 23. Perfect for Form Submissions with Picture Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about TrueContext?** The ability to take pictures and efficiently organize submission destinations, including renaming images, creating folders, and sending automated emails, was a game changer. **What do you dislike about TrueContext?** The 20 MB submission size limit can be restrictive, especially when dealing with large image files. While email limitations are understandable, the low submission size on SharePoint seems unnecessary. However, the TrueContext support team was very helpful in resolving this issue and finding a suitable solution for us. **What problems is TrueContext solving and how is that benefiting you?** Many inspection processes relied on paper forms and cameras, requiring information (pictures, dates, etc.) to be shared physically or via email. TrueContext helped modernize the organization. **Official Response from Natalie V.:** > Thank you for taking the time to share your experience! We understand how crucial field data is for organizations and I'm thrilled you've been able to streamline your processes with all our form features. I'm happy to hear our support team has been able to resolve those issues for you. I've also sent over your feedback to our product team so it's on their radar! And if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com - Natalie V. @ TrueContext ### 24. Functionality and practicality in a single app. **Rating:** 5.0/5.0 stars **Reviewed by:** Andres B. | Sr. Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about TrueContext?** The way the content is shown is very clear. The search bar makes any user's search very easy. The design is minimalist and shows precise information. Provides a lighter experience for the customer service department. **What do you dislike about TrueContext?** This isn't related to TrueContext, formerly ProntoForms, but some of the blank spaces that aren't required to be filled (for me at least) ask for some information unknown to me. **What problems is TrueContext solving and how is that benefiting you?** By making the main page easy to read and explore, it's not difficult to find any user or create an account. **Official Response from Natalie V.:** > Thank you for taking the time to share your experience, Andres! We understand the importance of ease of use for admins and technicians so we're thrilled to hear how you've benefited from this. And if you haven't checked it out yet, TrueContext Community is available for all our users. We built this hub for users like you to connect with each other and with our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com All the best, - Natalie V. @ TrueContext ### 25. Simple intuative form building with excellent features **Rating:** 4.5/5.0 stars **Reviewed by:** Gareth B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** The customisable report templates are by far and away the best I have experienced in the market and make creating bespoke outputs as simple or complex as you would need. The customer support is generally quick to respond and will always do everything they can to help. Integration of forms with other systems is simple with the inbuilt plugins and other integrations have been easy with the API functions. **What do you dislike about TrueContext?** Occasional changes within the forms inner workings cause issues with existing forms. **What problems is TrueContext solving and how is that benefiting you?** The features within ProntoForms have enabled us to streamline and standardise a lot of our inspection processes. This has massively improved our on site effiency. The ability to create bespoke reports has also improved our report consistency and imporved back office efficiencies. **Official Response from Bryan Suharly:** > Dear Gareth, Thank you so much for your detailed review! We're thrilled to hear that TrueContext's customizable report templates, excellent customer support, and flexible integrations are positively impacting your workflow. We understand the frustration of occasional changes causing issues with existing forms. We strive for a seamless experience; your input is valuable for continuous improvement. Would you share specific examples of changes that have caused problems? This information would help our development team maintain compatibility while introducing new features. We're so pleased that TrueContext is simplifying your inspection processes, improving efficiency, and delivering a consistent reporting experience. Sincerely, Bryan Suharly @ TrueContext ### 26. Solid solution for creating the forms we need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about TrueContext?** TrueContext has the capabilities that we need with a form building tool. We've been able to quickly build the forms, test them, and deploy them to our field staff. The forms are well formatted and the app is easy and straight forward to use for our staff. We also really like the ability to have integrations with SharePoint to be able to automatically send forms to a library. **What do you dislike about TrueContext?** I guess if I had to pick something, since I'm not in it on a daily basis, it would be that building all the integrations such as data sources, conditional logic, and destinations can get a bit confusing if you are making a form that has more requirements. But, if you use TrueContext on a regular basis, the easier it becomes to use all of these pieces. **What problems is TrueContext solving and how is that benefiting you?** It allows us to digitally complete forms and surveys rather than rather to do things on paper or forms that are not easily authenticated and tracked. **Official Response from Bryan Suharly:** > Hello, Thank you so much for highlighting what you enjoy about TrueContext! It's lovely to hear that our form-building tools meet your needs and that you find the app intuitive for your field staff. We're also delighted that the SharePoint integration is working well for you. We recognize that more complex forms with integrations, conditional logic, and destinations can present a learning curve, especially if you're not using TrueContext daily. To help with this, here are some resources you might find helpful: TrueContext University: Offers video tutorials, webinars, and structured learning paths to guide you through advanced features (https://truecontext.com/resources/truecontext-university/). TrueContext Community: Connect with other users, ask questions, and find solutions shared by the community (https://community.truecontext.com/home). Customer Success Manager: Your dedicated CSM is always available for personalized support and can help streamline complex form design processes. We're so pleased that TrueContext has helped you move to a digital solution for forms and surveys, enhancing efficiency and reliability! Best, Bryan Suharly @ TrueContext ### 27. JD Stairs **Rating:** 3.5/5.0 stars **Reviewed by:** Braeden S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about TrueContext?** Prontoforms is very consistent once you get it up and runnning. It's pretty easy to use if you know what you are doing but has a pretty steep learning curve. The resorces are nice but it just takes a while to learn it. **What do you dislike about TrueContext?** It's got a steep learning curve and sometimes takes awhile to get to what you want. **What problems is TrueContext solving and how is that benefiting you?** Prontoforms is great because it emails out people's reports so we can be informed of what is going on. I wish there was a way to upload a bunch of data and then mark off if it's done or not. **Official Response from Bryan Suharly:** > Hello, Thank you for your feedback! Once you get it up and running, we agree that TrueContext is a very consistent and powerful tool. However, we understand the learning curve and are here to help! TrueContext University is a free program designed to empower you to get the most out of TrueContext. It offers comprehensive platform training and industry-leading best practices to help you streamline your workflows and maximize the value of your TrueContext deployment. Here are some of the resources you'll find at TrueContext University: In-depth video tutorials that provide step-by-step guidance on using all aspects of the TrueContext platform Live and on-demand webinars led by TrueContext experts covering a wide range of topics A course catalog with structured learning paths designed to meet your specific needs Documentation and downloadable resources to serve as a reference whenever you need it In addition to TrueContext University, we also have a thriving community forum where you can connect with other users and ask questions. You can find it here: https://community.truecontext.com/home. We also recommend reaching out to your dedicated Customer Success Manager. They can provide personalized guidance and answer any questions you may have. We appreciate your feedback about the ability to upload data and mark it as complete. Our product team is always looking for ways to improve, and we will consider your suggestions. Sincerely, Bryan Suharly @ TrueContext ### 28. Best digital forms **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa W. | Accounts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about TrueContext?** User friendly. Great reporting and storage **What do you dislike about TrueContext?** Configuring the back end can be challenging **What problems is TrueContext solving and how is that benefiting you?** Ease of reporting, easy to find a particular submitted form when needed **Official Response from Natalie V.:** > Thank you for taking the time to share your positive experience, Lisa! If you haven't checked them out yet, we have even more resources to support users like yourself: >>> TrueContext University: our self-driven education platform that now includes a module for advanced learning >>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex problems as a community >>> TrueContext Product Documentation: a great resource for understanding TrueContext's features and functionality as well as our homemade "cookbooks" highlighting popular and successful implementations of specific features All the best, - Natalie V. @ TrueContext Links: university.truecontext.com | community.truecontext.com | docs.truecontext.com | support.truecontext.com ### 29. Not the worst forms tool **Rating:** 4.5/5.0 stars **Reviewed by:** Justin R. | Quality Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about TrueContext?** The good: highly customizable forms for many different process types. **What do you dislike about TrueContext?** The bad: Clunky Ui for editing forms & data analysis. **What problems is TrueContext solving and how is that benefiting you?** Used for many different processes to collect info. **Official Response from Natalie V.:** > Thank you for taking the time to share your experience, Justin! We understand how complex and varied field processes can be - I'm glad to hear you've been able to leverage many of our product features. Your voice truly matters in helping us continuously improve so I've sent your feedback to our product team. And if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com - Natalie V. @ TrueContext ### 30. Works very well once the forms are created. **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about TrueContext?** You can review all the forms and everyone is on the same platfrom with multile useres from across the work area. Easy to use and set up, and verity of featurea that can be used. Very easy to get set up and roll out acorss the company **What do you dislike about TrueContext?** There is no master log to view all work that is not yet submitted and I have to log in as each individual user if they go on vacation. **What problems is TrueContext solving and how is that benefiting you?** Easy work around and the platform can be run from a mobile device which is a big benefit. **Official Response from Bryan Suharly:** > Hi Joseph! Thank you so much for sharing your positive feedback on TrueContext! We're glad you find the platform easy to use, set up, and deploy across your company. We appreciate you highlighting the benefit of having everyone on a centralized system with versatile features. We understand your desire for a master log to streamline monitoring unsubmitted work. Also, the need to log in as individual users during vacations is a valid concern. We've taken note of these points and will share them with our product development team for future improvements. In the meantime, might I suggest checking out our TrueContext Community (https://community.truecontext.com/home)? Other users may have developed workarounds or ways to address these challenges. Additionally, your Customer Success Manager might be able to offer some guidance on how to navigate these situations best within the current system's capabilities. We're pleased that TrueContext provides an easy workaround and the value of mobile accessibility! Regards, Bryan Suharly @ TrueContext ### 31. The forms are user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about TrueContext?** That you can create tasks for your compoany to be completed with out the need the paperwork **What do you dislike about TrueContext?** How to make a form is difficult, and i wish there were more how to's **What problems is TrueContext solving and how is that benefiting you?** It has eliminated us having to use paperwork. It has allowed up to go flly virtual with out maintenace routes. **Official Response from Natalie V.:** > Thank you for taking the time to share your recent feedback. We understand how important it is to make building and filling out mobile forms a breeze. I'm happy to hear you've been able to ditch that paperwork! If you haven't come across them yet, we've built out complimentary resources available to our users. If you haven't checked them out yet, I hope these help! >>> TrueContext University: our self-driven education platform that now includes a module for advanced learning (it includes those how-to's you're looking for!) >>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex issues as a community And as always, your dedicated Customer Support Manager and Account Executive are available to lend a hand. - Natalie V. @ TrueContext Links: university.truecontext.com | community.truecontext.com ### 32. Great program to streamline your digital platform **Rating:** 4.0/5.0 stars **Reviewed by:** Nolan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** Coming from a competitor's platform, I was pleased with TrueContext's visual mapping tools and system layout. The best feature in my opinion is the easy-build function to create complex workflows out of the gate. The visual of each form's connectors and data sources allows us to map every form without difficulties. **What do you dislike about TrueContext?** The only issue that we have with TrueContext is the barrier to DREL, and the loss of advanced coding inhouse. **What problems is TrueContext solving and how is that benefiting you?** It is cutting down a ton of administration work and allowing data collection across all departments. **Official Response from Bryan Suharly:** > Dear Nolan, Thank you so much for your positive review! It's lovely to hear you found TrueContext's visual mapping tools and form builder with complex workflow capabilities beneficial. We appreciate you highlighting the ease of use compared to competitor platforms. We understand your point regarding the barrier to DREL and potential limitations for in-house advanced coding. Here's how we're working to address this: TrueContext University: Our resources (https://truecontext.com/resources/truecontext-university/) offer tutorials and training on DREL to empower users. Community Forum: Connect with other TrueContext users on the forum (https://community.truecontext.com/home) to learn new techniques and best practices for leveraging DREL. Customer Success Manager: They can address your specific use cases and explore potential workarounds within the platform's capabilities to replace some custom coding needs. We're also always exploring ways to make TrueContext more adaptable to advanced coding needs, and your feedback is essential for those efforts. We're so glad TrueContext is streamlining processes and enabling data collection across multiple departments! Sincerely, Bryan Suharly @ TrueContext ### 33. G2 TrueContext Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about TrueContext?** We are able to dispatch reports immediately to our field representatives. It is easy to use. **What do you dislike about TrueContext?** Nothing to dislike. This program is simple to use and allows information to be relayed quickly to those in the field. **What problems is TrueContext solving and how is that benefiting you?** We have not encountered any issues using Pronto or TrueContext. **Official Response from Bryan Suharly:** > Hello Kristen, Thank you so much for your glowing review of TrueContext! We're thrilled that you find it easy to use and that it helps you quickly dispatch reports to your field team. It seems the simplicity and streamlined communication are vital benefits for you. We're delighted you haven't experienced any problems with TrueContext. We strive for a smooth user experience! Regards, Bryan Suharly @ TrueContext ### 34. Excellent program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about TrueContext?** That can be adapted to your needs and is very easy to configure **What do you dislike about TrueContext?** You need to pay close attention because anything you move affects the entire operation. **What problems is TrueContext solving and how is that benefiting you?** Keep track of the reports of our technicians who are on the streets providing maintenance to the equipment we install **Official Response from Natalie V.:** > Thank you for taking the time to share your experience! We understand how crucial it is to easily configure and quickly deploy changes in seconds so your team doesn't skip a beat. I'm thrilled it's been a breeze for you. If you haven't checked it out yet, TrueContext Community is available for all our users. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com - Natalie V. @ TrueContext ### 35. This software makes submitting data easy **Rating:** 5.0/5.0 stars **Reviewed by:** Demetric W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TrueContext?** I love the mobility of the software, it performs well on both cellular devices and tablets. TrueContext makes you feel that actually connection with everyone within your organization. **What do you dislike about TrueContext?** To be honest I can't find anything that I could say negative about my experience with using this product. **What problems is TrueContext solving and how is that benefiting you?** The software gives us the ability to share exactly what we experience out in the field with our colleagues and management teams. It really allows management an accurate understanding of what's happening day to day, including detail images. **Official Response from Bryan Suharly:** > Dear Demetric, Thank you so much for your incredibly positive review of TrueContext! It's fantastic to hear you find the software so easy to use on mobile devices and that it fosters a connection across your organization. We're delighted that TrueContext provides your management team with clear insights and details from the field. That's the kind of impact we strive for! We appreciate your kind words and will continue to work hard to ensure that your experience with TrueContext remains exceptional. Sincerely, Bryan Suharly @ TrueContext ### 36. Making paper forms digital while improving user experience and data collection **Rating:** 4.5/5.0 stars **Reviewed by:** Dirk M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about TrueContext?** Ability to connect TrueContext with other platforms. Forms are easy to use for everyone with no need for training. Relative easy to implement in our current organisation. **What do you dislike about TrueContext?** Forms with much conditional logic, can get difficult to maintain and check **What problems is TrueContext solving and how is that benefiting you?** Give an insight on the data which was previously recorded on paper forms. Timesaving for our field workers, as no need to scan and upload paper forms. ### 37. User friendly and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Nick F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about TrueContext?** I like how the forms are customizable and easy enough to have multiple team members use it in english and spanish with the same and consistent end results. The forms walk you through the next steps and that helps with time management and builds positive habits. **What do you dislike about TrueContext?** There's not much that I dislike in the system, but I would like to have the form jump straight to missing or pending items on the form or highlight the dial in red vs scrolling to find the missing inpections point. **What problems is TrueContext solving and how is that benefiting you?** Site inspections are crucial to our team and industry and TrueContext solves this for our company. Our vendors can also access the app which helps us with remote and 3rd party inspections. ### 38. A simple to implement product with broad data integration options **Rating:** 4.5/5.0 stars **Reviewed by:** Kenton H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** The ability to incorporate data from a wide selection of sources. Ease of use for end users. The ability to generate calculations. Customer support. Ability to publish data to a wide selection of sources. **What do you dislike about TrueContext?** The only downside I have encountered is not being able to publish to Microsoft SQL Server or Excel as a list of data. **What problems is TrueContext solving and how is that benefiting you?** Collecting data from non-technical operatives in a consistent manner. Creating automatic back office reports Improving the speed of field reporting **Official Response from Bryan Suharly:** > Dear Kenton, Thank you so much for your positive review! We're thrilled to hear that TrueContext's breadth of data integration options, user-friendliness, calculation capabilities, robust customer support, and versatile publishing options make such a difference. We appreciate your feedback on the desire to publish directly to Microsoft SQL Server or Excel as a list of data. I'll pass this along to our product team. This type of input is essential for continuous improvement! In the meantime, might one of our existing publishing options or an integration with another system potentially serve as a workaround for your workflow? Our Customer Success team would be happy to explore some possibilities with you. We're pleased that TrueContext is simplifying data collection, automating reports, and increasing field reporting efficiency for your organization. Sincerely, Bryan Suharly @ TrueContext ### 39. Mostly good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about TrueContext?** Well organized, easy to find stuff and use. **What do you dislike about TrueContext?** One of the best things would be to make the address list change as you complete them. **What problems is TrueContext solving and how is that benefiting you?** Fiber optic splicing and managing the data **Official Response from Natalie V.:** > Thank you for taking the time to share your experience! I'm glad to hear our platform has been easy to adopt -- we understand how crucial ease of use can be for businesses. I've also sent over your feedback to our customer success and product teams. And if you haven't come across it yet, TrueContext Community is available for all our users. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com - Natalie V. @ TrueContext ### 40. Good Application for Field Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about TrueContext?** It's a good application to review field reports. **What do you dislike about TrueContext?** There should be an easier option to sort columns from ascending to descending. **What problems is TrueContext solving and how is that benefiting you?** Its essentially the same platform. **Official Response from Bryan Suharly:** > Hello, Thank you for sharing your experience with TrueContext! We're glad to hear that the platform helps review field reports. We agree that easy sorting options are essential. Your feedback about improving column sorting is valuable, and we'll pass it on to our product development team. We're always working on enhancements to make the user experience even better. Would you be interested in sharing more details about how you envision easier sorting to work? Your input would be constructive. Regards, Bryan Suharly @ TrueContext ### 41. Fast Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about TrueContext?** Makes my Reporting alot more organzied and speeds up the process of recoridng informtaion. **What do you dislike about TrueContext?** The programmign can be confusing at times. **What problems is TrueContext solving and how is that benefiting you?** More organization, I have information all in one place **Official Response from Natalie V.:** > Thank you for taking the time to share your experience! We understand the importance of having your field data readily available. We're thrilled to hear you've been able to achieve this. We've also built complimentary resources available to better support our users. If you haven't checked them out yet, I hope these help! >>> TrueContext University: our self-driven education platform that now includes a module for advanced learning >>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex issues as a community All the best, - Natalie V. @ TrueContext Links: university.truecontext.com | community.truecontext.com ### 42. Great easy and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan-Jonathon K. | Service Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about TrueContext?** Its very easy to review forms with customers and internal techs. We use Truecontext daily and have it communticating with our internal software. **What do you dislike about TrueContext?** not much really. Thinking that each form created is created by our internal staff.. is more of a learning curve for us to optimize our forms. **What problems is TrueContext solving and how is that benefiting you?** It helps with down time due to lost paperwork. and keeps everything organized from start to finish. **Official Response from Bryan Suharly:** > Dear Ryan-Jonathon, Thank you so much for your positive review of TrueContext! We're thrilled that our platform is an integral part of your daily workflow, facilitating seamless communication and integration with your internal software. We understand your team primarily handles that form creation, and we appreciate your acknowledgment of the learning curve involved. Here are some resources that might help optimize your forms: TrueContext University: Offers comprehensive tutorials and training (https://truecontext.com/resources/truecontext-university/). Community Forum: A great place to get other users' ideas, inspiration, and tips (https://community.truecontext.com/home). Customer Success Manager: Your CSM is always available for personalized guidance and advice on form best practices. We're so happy that TrueContext is reducing downtime associated with paperwork and keeping your processes streamlined! Sincerely, Bryan Suharly @ TrueContext ### 43. TrueContext helps make workflow a snap **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about TrueContext?** The end user interface is easy to use, even for users who are not computer savvy. Our primary use of TrueContext is to assist with new hire and termination workflow, and it has enabled us to make sure all required information is provided to the staff who need it. Additionally, we have found TrueContext great for transforming hardcopy forms over to digital. **What do you dislike about TrueContext?** TrueContext's form configuration can be confusing for administrators new to the platform, but it becomes easier the more you work with the system. They need to have an easy way for forms to be sent using the email address of the user filling out the form rather than a generic "do not reply" address - this would make integration with helpdesk ticketing systems easier to manage. **What problems is TrueContext solving and how is that benefiting you?** We use TrueContext to automate our new hire/termination workflow, for equipment inspection before rental, and to transform hardcopy forms into digital. It has helped the necessary staff to receive the information they need to complete these tasks quickly and offers an easy-to-use interface for the end users. The integrated photo capture is especially nice for documenting rental equipment before and after rental. **Official Response from Bryan Suharly:** > Thank you for your feedback on ProntoForms and how it helps make workflow a snap. I appreciate you mentioning form configuration for new administrators and an easier way to send forms using the user's email address. I will forward this feedback to our team for consideration. Please feel free to reach out if you have any further comments or questions. We're here to assist you and support your continued success with ProntoForms! Regards, Bryan Suharly @ ProntoForms ### 44. Initial set-up and review was helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher B. | Consulting Business Analyst, Technology Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2023 **What do you like best about TrueContext?** Intuitive configuration and helpful support. A major upside is automatically populating the data entered in the ProntoForms app into the company database. **What do you dislike about TrueContext?** Working through customizing the output. I would prefer a user controled output design option. Specifically, we continue having a specific problem with a quirky work-around **What problems is TrueContext solving and how is that benefiting you?** Auto-populating an internal form previously hand-written including form totals. No manual addition & populating data in the main system **Official Response from Esmond Ng:** > Hey Christopher, Thank you for taking the time to leave the review. Glad to hear our support with help with your on-boarding process. Following compliance is very important to us, and we are glad to hear you are able to follow the Ministry of Agriculture & Food regulatory form for product testing. Thanks, Esmond Ng ### 45. Product is not improving! **Rating:** 2.0/5.0 stars **Reviewed by:** Ross D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about TrueContext?** Easy to create forms, reliable in the field, easy for our staff to use. **What do you dislike about TrueContext?** I'd like an easy way to make my own custom form documents and the integration to quickbooks should be returned. I would assume customers want more integrations and not less. **What problems is TrueContext solving and how is that benefiting you?** Field data capturing and ease of reporting. ### 46. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew M. | Senior Account Manager, Residential, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about TrueContext?** everything is in one place which makes things easy for my review **What do you dislike about TrueContext?** My customers are having a difficult time adding invoices and AHRI forms while in the field **What problems is TrueContext solving and how is that benefiting you?** it geotags all photos so the contractors cant lie or submitt the same photos to different applications ### 47. Easy to use, easy to see data compiled in one app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about TrueContext?** Ease of use in seeing compiled data together, **What do you dislike about TrueContext?** The filters portion of data on the webpage **What problems is TrueContext solving and how is that benefiting you?** Having input system to compile field data **Official Response from Natalie V.:** > Thank you for taking the time to share your positive experience! We understand how crucial field data is for organizations and am thrilled it's been a breeze for you. Your voice truly matters in helping us continuously improve and I've sent over your feedback to our customer success and product teams. And if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com - Natalie V. @ TrueContext ### 48. Great digitalization tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Victor V. | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about TrueContext?** Easy to set up, use from a mobile and get the field data! **What do you dislike about TrueContext?** Potentially is unidirectional feedback/observations, not signed for third party (each form). @t field we used to have the signature of the operator observed after field feedback. **What problems is TrueContext solving and how is that benefiting you?** Eliminate part of paperwork and make easy fiels inspections. ### 49. Calamp Daily True Context Forms **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** What is most helpful about True Context is ease of use on the mobile application and the Computer. **What do you dislike about TrueContext?** The one thing that sometimes causes an issue in the field is when the server does not update in real time if information is uploaded. **What problems is TrueContext solving and how is that benefiting you?** True Context helps with visual knowlege in the field while performing installations and data reporting. **Official Response from Bryan Suharly:** > Dear Richard, Thank you for sharing your positive experiences with TrueContext! We're glad to hear that you find both the mobile app and the desktop version easy to use. We appreciate you bringing up the occasional delay in server updates. We're continually enhancing our systems for optimal real-time data synchronization. Would you be willing to share some specific examples of when this occurs? That information would help our technical team pinpoint potential areas for improvement. We're pleased that TrueContext is simplifying field communications and improving your installation process and data reporting! Sincerely, Bryan Suharly @ TrueContext ### 50. TrueContext KONE Europe Admin Review **Rating:** 3.5/5.0 stars **Reviewed by:** Rebekha R. | Co founder Ambassador Team, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TrueContext?** With TrueContext, the feature that I find most useful is it's ability to be linked to outside platforms such as Excel, Sharepoint etc. **What do you dislike about TrueContext?** It is quite expensive per user and can be difficult to justify its use during budget allocations **What problems is TrueContext solving and how is that benefiting you?** Having integral forms to workflow be allocated to the correct places. **Official Response from Bryan Suharly:** > Dear Rebekha, Thank you for sharing your feedback on TrueContext! We're glad to hear that you find the ability to integrate with external platforms like Excel and SharePoint so valuable. We understand your view regarding the pricing structure. We're constantly evaluating our pricing to ensure it aligns with the value TrueContext delivers. Additionally, we offer various plans and options to try and accommodate different needs and budgets. Would you be open to connecting with your Customer Success Manager? They may be able to discuss plans that better suit your specific use case and potentially make the cost more justifiable. We're pleased that TrueContext is helping streamline your workflow allocation process! Sincerely, Bryan Suharly @ TrueContext ## TrueContext Discussions - [I will like the detail video on creating the conditional logic linking repeatable questions](https://www.g2.com/discussions/36852-i-will-like-the-detail-video-on-creating-the-conditional-logic-linking-repeatable-questions) - 1 comment, 1 upvote - [Our use of Repeating Sections is limited because they are not compatible with DREL. Can you point me to on-line courses that can provide me with sufficient knowledge of Handlebars to use it with Prontoforms?](https://www.g2.com/discussions/32391-our-use-of-repeating-sections-is-limited-because-they-are-not-compatible-with-drel-can-you-point-me-to-on-line-courses-that-can-provide-me-with-sufficient-knowledge-of-handlebars-to-use-it-with-prontoforms) - 1 comment, 1 upvote - [What is the easiest destination to use for analyzing the submissions?](https://www.g2.com/discussions/25722-what-is-the-easiest-destination-to-use-for-analyzing-the-submissions) - 1 comment, 1 upvote - [Can you export reports inexcel formats?](https://www.g2.com/discussions/14379-can-you-export-reports-inexcel-formats) - 1 comment, 1 upvote - [Can I include conditional or skip logic in ProntoForms?](https://www.g2.com/discussions/form-logic) - 1 comment, 1 upvote - [View TrueContext pricing details and edition comparison](https://www.g2.com/products/truecontext/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-07+03%3A13%3A16+-0500&secure%5Bsession_id%5D=e306add9-63b2-4b3f-b83f-fe0ca66966f3&secure%5Btoken%5D=4bf5b67cdd50592e6948db826cdd6c2d2631a62c0c92dbd4d19cb0a4f5b64510&format=llm_user) ## TrueContext Integrations - 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AI Image-to-Text **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Before the Job** - Calendar - Dispatch - Roles - Booking **Execution** - Planning - Scheduling - Collaboration **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **Execution** - Sampling - Corrective Actions - Data Capture - Reports - Ad-hoc Tasks **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Analytics & Reporting** - Monitoring - KPIs - Customizable Analytics / BI Integration **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **Analytics** - Monitoring - KPIs - Nonconformace **Enterprise Management** - Cross & Multi‑Site Governance - Site Reporting and Analytics - Cross‑Site Collaboration & Communication - Multi-Device Scalability - Role-Based Access Control (RBAC) **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Knowledge Capture** - Frontline Knowledge Capture & Sharing - Content Versioning & SOP Updates - Embedded Microlearning - Offline Knowledge Access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI** - Actions & Autonomous Execution - Real‑Time Translation & Transcription - Predictive & Prescriptive AI **Data & Integration** - Open API & Extensibility - ERP / MES / EAM Integration ## Top TrueContext Alternatives - [Fulcrum](https://www.g2.com/products/fulcrum/reviews) - 4.6/5.0 (242 reviews) - [GoFormz](https://www.g2.com/products/goformz/reviews) - 4.7/5.0 (223 reviews) - [GoCanvas](https://www.g2.com/products/canvas-solutions-gocanvas/reviews) - 4.3/5.0 (76 reviews)