TrueContext Reviews & Product Details

TrueContext powers productivity from operations to insights with an intelligent field service workflow platform. The world’s largest, most complex, and most asset-intensive operations run on TrueContext to deliver the future of field service today — from accurate job guidance and purposeful data collection to deep analytics that drive action and impact. Over 100,000 users across medical device, oil and gas, and industrial equipment rely on our platform and turnkey solutions to perform flawlessly, see clearly, and act decisively in the field. With TrueContext, technicians, field leaders, and the C-suite gain visibility and control over complex environments that evolve by the day. Customers leverage the platform for productivity, predictability, and precision from the front line to the decision table using adaptive, automated workflows and seamlessly integrated data. The TrueContext advantage starts with intelligent workflows that are easy to build and quick to iterate, ready to respond to the precise needs of your field teams. Its data capture capabilities use system integrations to minimize manual data entry while ingesting rich, real-time information such as photos, barcodes, sketches, GPS data, and technician notes. This data ecosystem enables rapid automation, triggering report generation, new work order creation and dispatch, supervisor approvals, and customer communication in a single tap. With enterprise-level reliability and rigorous security, TrueContext exceeds compliance standards for highly regulated industries by ensuring sensitive data is protected at scale. For those seeking a smart start on their digital transformation, TrueContext offers decades of field expertise through its Professional Services. Using a proven methodology that’s delivered countless success stories, the PS team simplifies deployment from replacing paper to even the most complex modernization projects.

Product Website

Seller

TrueContext Incorporated

Discussions

TrueContext Community

Languages Supported

Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Japanese, Dutch, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

Mobile data collection application for smartphones and tablets. Instantly connects data to back office or cloud services, as well as emails custom form PDFs to stakeholders and customers.

Overview by

Natalie V.

Pricing

Pricing provided by TrueContext.

Essentials

$25.00

View More Pricing Information

TrueContext Media

TrueContext Demo - Dynamic workflows that move with your business

An easy-to-configure mobile platform that adapts t the nuance of your operations

Deliver the same rich technician experience - online and offline

Guide your teams through complex work with intelligent, contextual workflows

Mobile workflows connected to your full stack

Full visibility and predictability

Bring all your data and systems together for a complete view of your field operations

Official Downloads

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Verified User in Plastics

Mid-Market (51-1000 emp.)

8/29/2024

"We are using True Context for our dispatchable service forms and it has worked really well for us"

4/5

What do you like best about TrueContext?

user friendly interface for basic application needs Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

more complex forms can be a bit more challenging to setup Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext

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Thank you for taking the time to share your recent feedback! Happy to hear it's working well for you and your team.

If you haven't checked them out yet, we have additional resources to support more complex deployments. I hope these help!

>>> TrueContext University: our self-driven education platform that now includes a module for advanced learning

>>> TrueContext Community: a hub for our customers and service team to interact, share best practices, and help solve complex issues as a community

>>> TrueContext Product Documentation: a great resource for understanding TrueContext's features and functionality as well as our homemade "cookbooks" highlighting popular and successful implementations of specific features

And as always, our rockstar support team is always available.

- Natalie V. @ TrueContext

Links: university.truecontext.com | community.truecontext.com | docs.truecontext.com | support.truecontext.com

Verified User in Renewables & Environment

Small-Business (50 or fewer emp.)

3/26/2024

"Good Application"

5/5

What do you like best about TrueContext?

The offline capabilities allows for users to still complete forms, even when in remoteareas Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The inability to change the output product of the form without having to pay more money Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext

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Hello,

Thank you for your review! We're excited that TrueContext's offline functionality empowers your teams in remote areas. That's one of our core design goals.

We appreciate your feedback about customizing form outputs. We're always working to make TrueContext adaptable to diverse needs, and your input is valuable to us.

We're so glad TrueContext enables real-time reports and quality checks, making your workflow much more efficient.

Best,

Bryan Suharly @ TrueContext

Kevin M.

Enterprise (> 1000 emp.)

3/20/2024

"Best Form program on the market"

5/5

What do you like best about TrueContext?

I find the program to be intuitive and simple to use Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Maybe better instuction on how to use the program Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext

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Dear Kevin,

Thank you so much for your glowing review! We're thrilled to hear you find TrueContext intuitive and simple to use—exactly what we aim for.

We appreciate your suggestion about improving the instructions for the program. Here are some resources that might be helpful:

TrueContext University: Offers a wide range of tutorials, webinars, and structured learning paths to guide you (https://truecontext.com/resources/truecontext-university/).

TrueContext Community: Our forum (https://community.truecontext.com/home) is great for finding answers, sharing tips, and connecting with other users.

Customer Success Manager: Your dedicated CSM is always available to provide personalized guidance and answer any questions.

We're so happy that TrueContext is simplifying your processes!

Sincerely,

Bryan Suharly @ TrueContext

Glenn W.

Director of Marketing

Mid-Market (51-1000 emp.)

9/26/2022

"Been using Prontoforms for years"

5/5

What do you like best about TrueContext?

I like the fact that I can create robust, dynamic forms that fit in with our business processes that help us standardize our customer experience. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The inability to create custom outputs easily and in the inability to upload videos Review collected by and hosted on G2.com.

Response from Esmond Ng of TrueContext

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Hi Glenn,

Thank you for your review, so glad to hear you’re loving the product!

We appreciate truly appreciate your feedback and please continue reaching out to our customer service if you have any questions, we’re always happy to help.

All the best,

alejandro g.

Enterprise (> 1000 emp.)

4/3/2024

"Short and easy to submit forms."

5/5

What do you like best about TrueContext?

Mainly that it makes it easier for the mechanics to submit orders and so supervisors can check them, for admins that we have access to everything and very useful. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Nothing, I think everything is very useful and very easy to use Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

3/22/2024

"Good product for Form Builder"

4/5

What do you like best about TrueContext?

Easily we can build forms, easy to use. Good customer support Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Since the forms are used by big companies, I am expecting the limitation of size of the form should not be limited to 20 MB. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext

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Hello!

Thank you for your review! We're glad you find TrueContext's form-building tools easy to use and that our customer support team has been helpful.

We completely understand your point about the 20 MB form size limit and its impact on larger companies. Your feedback is valuable; we'll share it with our product development team for consideration. While we can't promise immediate changes, we always look for ways to improve the user experience.

We're pleased that TrueContext is helping streamline your tracking processes and integrate data with other systems!

Sincerely,

Bryan Suharly @ TrueContext

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

4/5/2024

"TrueContext is the new future for bussiness"

4.5/5

What do you like best about TrueContext?

True context is a very useful tool for the administration and management of information for users who work remotely in the field. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Perhaps the platform can improve its interactivity and usability a little for Android users. Review collected by and hosted on G2.com.

James B.

Small-Business (50 or fewer emp.)

3/21/2024

"Supervisor"

2.5/5

What do you like best about TrueContext?

Real time data the information can be pulled the same day so that allowos you to stay current. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Paasword some times does not work, and it may nbe hard to navigate the site when looking for data. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext

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Dear James,

Thank you for taking the time to share your feedback! We're glad that TrueContext's real-time data capabilities are helping you stay current on information.

We understand the frustration of password issues and navigation challenges. Here are some resources that might help:

Password Reset: If you're having continued difficulty with your password, you can reset it by following these instructions: https://support.truecontext.com/hc/en-us/articles/4406637755156-Forgot-Your-Password

Navigation Help: Would you find a quick demo or short tutorial on the features you use most often helpful? Our TrueContext University (https://truecontext.com/resources/truecontext-university/) has various resources, or your Customer Success Manager can offer personalized guidance.

Duplicate Data: I've forwarded your feedback about duplicate names to our product team. This is valuable input as we continually seek to improve the user experience.

We're always looking to make TrueContext even better!

Sincerely,

Bryan Suharly @ TrueContext

Verified User in Food Production

Small-Business (50 or fewer emp.)

3/19/2024

"TrueContext Simplicity"

4.5/5

What do you like best about TrueContext?

What I appreciate most about True Context is its simplicity in creating forms from scratch and customizing them to fit your business requirements. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The least beneficial aspect of Truecontext is the limited variety of report types that can be generated from submissions. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext

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Hello!

Thank you so much for highlighting the simplicity of form creation and customization in TrueContext! We're glad this helps you tailor the platform to your business needs.

We appreciate your feedback about the limited variety of report types. Our product team is constantly working to expand reporting capabilities, and your input is valuable. Would you mind elaborating on the specific report types you'd like to see? This would help us prioritize development.

We're also excited that TrueContext simplifies your reporting process with real-time data!

Sincerely,

Bryan Suharly @ TrueContext

Darren H.

I.T. Manager

Mid-Market (51-1000 emp.)

6/28/2023

"A cost effective mobile forms platform with features that most other products do not have."

4.5/5

What do you like best about TrueContext?

1) Simple to use, but many other mobile forms products are also simple to use.

2) Customizable forms: Conditional logic, repeatable sections, and ability to perform math calculations makes ProntoForms also suited for use in Sales Forms.

3) Enterprise Edition features: Using web-linked forms, team form completion hand-offs, specific types of form dispatching & data routing, camera to text conversion, and workflow settings...are all fantastic to save time and money.

We have been using ProntoForms since 2016 and have over 400 active Pronto Forms for Sales, Safety, Construction, Inspections, Warranty, Mileage tracking, and Customer forms, all maintained by just one forms administrator in our I.T. department. That part of their job does not require all their time therefore they still have time available to perform other functions in the I.T. department.

Support from the ProntoForms team is excellent. Sometimes you have to push a bit to receive higher level support for help and training with more advanced features, but overall support is very good. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

1) Web-linked forms cannot pull from data sources (yet). They are working on this.

2) No integration with DocuSign, and not enough features built-in to replace DocuSign (however we have not found any other mobile forms platforms that integrate with DocuSign, so this is more of a feature request than a dislike). We use ProntoForms for many departments including having customers sign sales contracts. We need the ability to send a form to a customer for signing. We look forward to the day we only need ProntoForms and no longer need to include a separate electronic signature platform in our sales process. Review collected by and hosted on G2.com.

What problems is TrueContext solving and how is that benefiting you?

1) Construction: No more hauling around bins of customer and construction documents to have signed and often out of date. Everything is up to date, pulled from our ERP system, and ready for customers to sign.

2) Sales: No more paper documents. All sales documents, including price and cost calculations, are done within the ProntoForms coding, and handled by an internal administrator/forms developer within our I.T. department.

3) Warranty: Customer inspections are handled via ProntoForms. Dispatching the completed and signed inspection form instantly to the Warranty department and the customer, keeps communication together, up to date, and the Warranty department can start handling the issue right away rather than having to wait for signed paperwork to be brought back to head office.

4) Environmentally Responsible: No driving back and forth from job sites to the office to hand in paper work. Electronic completed forms are dispatched instantly to customers, department team members, and saved on our servers where needed, named exactly as needed to the division, date, etc. Previous practice was wasting time and money driving from sites to the office with stacks of paperwork. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext

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Thank you for your positive review of ProntoForms, highlighting its cost-effectiveness, ease of use, customizable forms, and Enterprise Edition features.

I appreciate you mentioning how it has helped solve several organizational challenges, streamlining construction processes, eliminating paper documents in sales, facilitating customer inspections, and promoting environmental responsibility.

Thank you for bringing to our attention the issue with web-linked forms' inability to retrieve data from sources and the integration with DocuSign. Our team is currently working on addressing these features. Your input is valuable and appreciated!

Regards,

Bryan Suharly @ ProntoForms