TrueContext Reviews & Product Details

TrueContext powers productivity from operations to insights with an intelligent field service workflow platform. The world’s largest, most complex, and most asset-intensive operations run on TrueContext to deliver the future of field service today — from accurate job guidance and purposeful data collection to deep analytics that drive action and impact. Over 100,000 users across medical device, oil and gas, and industrial equipment rely on our platform and turnkey solutions to perform flawlessly, see clearly, and act decisively in the field. With TrueContext, technicians, field leaders, and the C-suite gain visibility and control over complex environments that evolve by the day. Customers leverage the platform for productivity, predictability, and precision from the front line to the decision table using adaptive, automated workflows and seamlessly integrated data. The TrueContext advantage starts with intelligent workflows that are easy to build and quick to iterate, ready to respond to the precise needs of your field teams. Its data capture capabilities use system integrations to minimize manual data entry while ingesting rich, real-time information such as photos, barcodes, sketches, GPS data, and technician notes. This data ecosystem enables rapid automation, triggering report generation, new work order creation and dispatch, supervisor approvals, and customer communication in a single tap. With enterprise-level reliability and rigorous security, TrueContext exceeds compliance standards for highly regulated industries by ensuring sensitive data is protected at scale. For those seeking a smart start on their digital transformation, TrueContext offers decades of field expertise through its Professional Services. Using a proven methodology that’s delivered countless success stories, the PS team simplifies deployment from replacing paper to even the most complex modernization projects.

Product Website

Seller

TrueContext Incorporated

Languages Supported

Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Japanese, Dutch, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

Mobile data collection application for smartphones and tablets. Instantly connects data to back office or cloud services, as well as emails custom form PDFs to stakeholders and customers.

Overview by

Natalie V.

Discussions

TrueContext Community

Pricing

Pricing provided by TrueContext.

Essentials

$25.00

View More Pricing Information

TrueContext Media

TrueContext Demo - Dynamic workflows that move with your business

An easy-to-configure mobile platform that adapts t the nuance of your operations

Deliver the same rich technician experience - online and offline

Guide your teams through complex work with intelligent, contextual workflows

Mobile workflows connected to your full stack

Full visibility and predictability

Bring all your data and systems together for a complete view of your field operations

Official Downloads

(3)

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How to Use TrueContext Across the Asset Lifecycle

Improve field service productivity

Setting the Safety Standard with a Global Elevator Enterprise

TrueContext Reviews (398)

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Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

3/7/2025

"Rich Ganesh TC Forms Review"

5/5

What do you like best about TrueContext?

I like the ability to have our mobile technicians capture and document the information we need in the field, along with being able to pull the raw data and make reports on work completed. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Sometimes the forms will get stuck in the uploading status and if we log out of the application you lose the information that was not uploaded or revert into the drafts folder. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext

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Thank you for taking the time to share your experience, Rich! Glad to hear your technicians are benefiting from our mobile app capabilities and that you've been able to better leverage your field data. We also appreciate the feedback, I've flagged this with our product team to look into further.

And if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

All the best,

- Natalie V. @ TrueContext

Verified User in Construction

Mid-Market (51-1000 emp.)

8/1/2025

"Truecontext"

5/5

What do you like best about TrueContext?

Easy to build new forms and connect data with other systems. Great integration with Sharepoint and others. Good customer support - fast reaction and extremely good problem solving. Output documents customization (with Handlebars) Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

When working with bigger forms it becomes slightly slower while editing/adding/removing questions (minor issue). Review collected by and hosted on G2.com.

GravityGangster .

Air Specialist

Mid-Market (51-1000 emp.)

8/8/2025

"Forms are easy to build, work well and are user friendly."

5/5

What do you like best about TrueContext?

Simple, yet complex as you need it to be. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

I havent ran into anything to dislike yet. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

3/19/2024

"Transforming Paper Forms and Processes to Digital"

4/5

What do you like best about TrueContext?

I think TrueContext is a tool that is easy to pick up and develop on. It also provides a lot of flexibility on the workflows you're able to do witht the tool. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The Windows 10 App is clunky and buggy at times. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext

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Hello!

Thank you so much for taking the time to share your feedback! We're thrilled to hear that TrueContext has been easy to use and offers the flexibility to customize workflows.

We genuinely appreciate your point about the Windows 10 App. We're continually striving to improve our apps across all platforms, and your feedback is essential. Would you be open to discussing your experience in more detail with your Customer Success Manager? They'd be happy to help troubleshoot and ensure you have the best possible experience.

We're also delighted that TrueContext has helped streamline your move from paper forms and simplified your payroll process!

Regards,

Bryan Suharly @ TrueContext

jonathan s.

Manager

Small-Business (50 or fewer emp.)

11/17/2022

"Keeps track of the work we do."

3/5

What do you like best about TrueContext?

Same overall. The good and bad. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Reporting. Review collected by and hosted on G2.com.

Response from Esmond Ng of TrueContext

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Thank you for leaving a review, Jonathan. I love to hear how we help you document your work quickly and send it to your clients!

To make it easier for you to get started and get more familiar with our back-end system, we recently introduced ProntoForms Community and ProntoForms University and changed our onboarding process. Let us know what you think!

You can also contact your Customer Success Manager if you need assistance! They are always happy to help!

________

Cheers,

Esmond Ng @ ProntoForms

See how TrueContext improved

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

8/22/2025

"True Context (formerly Pronto Forms) Makes it pretty easy to build for for most applications"

4.5/5

What do you like best about TrueContext?

Makes digital forms easy to design and implement. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

So far (years of use) I haven't really seen anything I don't like. Review collected by and hosted on G2.com.

Travis P.

IT Manager

Mid-Market (51-1000 emp.)

2/25/2025

"Great program for advanced form building."

4/5

What do you like best about TrueContext?

Customizable form questions and conditional logic, and the various data destinations that are not all on other platforms. Great program for large, complicated forms. Support is always responsive and helpful with new integrations. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Form Builder is a bit clunky and needs updating. Some bugs with large forms, and some issues lately with email data destinations blocking certain emails within our user domain. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext

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Thank you for taking the time to share your experience, Travis! Your voice truly matters in helping us continuously improve. We understand that every business has unique needs and many field organizations have complex processes. I'm thrilled to hear you've benefited from the work behind this. I've also passed your feedback to our product team - good news is that there are improvements that are currently in the works!

And if you haven't checked it out yet, the TrueContext Community is available for our users like you. We built this hub to better connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

- Natalie V. @ TrueContext

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

8/4/2025

"Game Changer!"

5/5

What do you like best about TrueContext?

TrueContext has become a crucial part in gather production and details on jobs from employees. With a very user friendly interface, it was very simple to implement. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

It would be helpful if we could send mass notifications or messages to employees using the TrueContext interface. Review collected by and hosted on G2.com.

Jimmy H.

Customer Service Liaison

Machinery

Small-Business (50 or fewer emp.)

8/29/2024

"Game Changer!"

5/5

What do you like best about TrueContext?

It's a powerful and intuitive form builder designed to streamline data collection and workflow automation. It is a top choice for businesses looking to digitize and optimize their field operations. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Sometimes submitted forms don't always make it to the distribution email list but I believe this may be an internal/personal problem. Lots to still learn in this powerful form builder! Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext

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Thank you for taking the time to share your positive experience, Jimmy! We understand the importance of supporting your field team and standardizing processes. We're thrilled to hear you've been able to achieve this.

If you haven't checked it out yet, TrueContext Community is available for our users. We created this hub for users like you to connect with each other and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

- Natalie V. @ TrueContext