TrueContext Reviews & Product Details

TrueContext powers productivity from operations to insights with an intelligent field service workflow platform. The world’s largest, most complex, and most asset-intensive operations run on TrueContext to deliver the future of field service today — from accurate job guidance and purposeful data collection to deep analytics that drive action and impact. Over 100,000 users across medical device, oil and gas, and industrial equipment rely on our platform and turnkey solutions to perform flawlessly, see clearly, and act decisively in the field. With TrueContext, technicians, field leaders, and the C-suite gain visibility and control over complex environments that evolve by the day. Customers leverage the platform for productivity, predictability, and precision from the front line to the decision table using adaptive, automated workflows and seamlessly integrated data. The TrueContext advantage starts with intelligent workflows that are easy to build and quick to iterate, ready to respond to the precise needs of your field teams. Its data capture capabilities use system integrations to minimize manual data entry while ingesting rich, real-time information such as photos, barcodes, sketches, GPS data, and technician notes. This data ecosystem enables rapid automation, triggering report generation, new work order creation and dispatch, supervisor approvals, and customer communication in a single tap. With enterprise-level reliability and rigorous security, TrueContext exceeds compliance standards for highly regulated industries by ensuring sensitive data is protected at scale. For those seeking a smart start on their digital transformation, TrueContext offers decades of field expertise through its Professional Services. Using a proven methodology that’s delivered countless success stories, the PS team simplifies deployment from replacing paper to even the most complex modernization projects.

Product Website

Seller

TrueContext Incorporated

Discussions

TrueContext Community

Languages Supported

Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Japanese, Dutch, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

Mobile data collection application for smartphones and tablets. Instantly connects data to back office or cloud services, as well as emails custom form PDFs to stakeholders and customers.

Overview by

Natalie V.

Pricing

Pricing provided by TrueContext.

Essentials

$25.00

View More Pricing Information

TrueContext Media

TrueContext Demo - Dynamic workflows that move with your business

An easy-to-configure mobile platform that adapts t the nuance of your operations

Deliver the same rich technician experience - online and offline

Guide your teams through complex work with intelligent, contextual workflows

Mobile workflows connected to your full stack

Full visibility and predictability

Bring all your data and systems together for a complete view of your field operations

Official Downloads

(3)

edit

How to Use TrueContext Across the Asset Lifecycle

Improve field service productivity

Setting the Safety Standard with a Global Elevator Enterprise

G2 reviews are authentic and verified.

Here's how.

Jesus Guillermo S.

Technical Support Analyst I

Mid-Market (51-1000 emp.)

4/8/2024

"Understandable and user friendly."

5/5

What do you like best about TrueContext?

Information is sorted properly and easy to locate and edit. Support for the app is also very quick and efficient. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Information is not updated sometimes and dates the app doesn't let user's enter time properly. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext

edit

Thank you for taking the time to share your experience, Jesus! We understand the importance of ease of use and I'm glad to hear you've benefited from this. I've also sent over your feedback to our customer success and product teams to look into, thank you for flagging this for us.

And if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

- Natalie V. @ TrueContext

Maverick M.

Electrical Engineering Technician

Small-Business (50 or fewer emp.)

3/20/2024

"True Context has been a huge help to our company."

5/5

What do you like best about TrueContext?

It is a real life line connection between our crew in the field and the team in the office. Customer support is fast and accurate. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Not being able to download attachments in bulk from submitted forms. You have to click on each form individually to download them. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext

edit

Dear Maverick,

Thank you so much for your positive review! We're thrilled that TrueContext provides a seamless connection between your field crew and office team and that you find our customer support helpful.

We appreciate your feedback about the inability to download attachments in bulk. This is valuable input, and I'll share it with our product team.

We're delighted that TrueContext is bridging that communication gap and streamlining your workflow!

Sincerely,

Bryan Suharly @ TrueContext

JC U.

Safety Manager

Mid-Market (51-1000 emp.)

11/10/2022

"Construction Company that Utilizes 20 Different Custom Prontoforms"

5/5

What do you like best about TrueContext?

It is easy to operate and teach others to operate. Feedback can be used to customize the form for the user immidiately. Able to customize forms for specific tasks and jobs our workplace requires. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Quite Expensive. Can Not Use a Direct Link in the Customer Satisfaction Survey Form. Review collected by and hosted on G2.com.

Response from Esmond Ng of TrueContext

edit

Hey JC ,

Thank you for taking the time to leave a review. We are happy to hear how easy it is for you to use and teach others about ProntoForms.

We place a great deal of importance on platform improvements. I will inform the product team about using direct links in the customer satisfaction survey form. If you have further questions, please don’t hesitate and get in touch with your Customer Success Manager! They are always happy to hear about your concerns.

______

All the best,

Esmond Ng from ProntoForms

Jordan C.

Mid-Market (51-1000 emp.)

3/19/2024

"TrueContext review from a safety manager"

4/5

What do you like best about TrueContext?

Ease and flexibility to manipulate forms and add docuements to formspaces. I also like how easy it is to integrate documents into formspaces. Lastly, adding and deleting groups and users is very simple and to the point. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Currenly, we cannot dispatch a completed document to more than one person. This has been a thorn in our side due to the need for more than one person to recieve, review and sign-off on some of our documents. I also wish there were more options for deeper analytics without having to pay more. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext

edit

Dear Jordan,

Thank you so much for your review and sharing your experiences as a safety manager! It's wonderful to hear that you find TrueContext easy to use, especially when it comes to manipulating forms, integrating documents, and managing users.

We understand your frustrations regarding the limitations on dispatching completed documents to multiple recipients and deeper analytics. Here's how we're working to address those points:

Multiple Recipients: We're aware of this pain point, and our product team is exploring solutions to enhance document workflows for scenarios like yours.

Analytics: We're committed to providing valuable insights without additional costs. We'll absolutely pass your feedback about expanding the analytics options to our product team.

In the meantime, would alternative methods like automatic reports or integrations with other systems that specialize in analytics be a potential workaround for your workflow? Our Customer Success team would be happy to brainstorm some options with you.

We're so happy that TrueContext is simplifying your safety management processes and providing greater accessibility in the field!

Sincerely,

Bryan Suharly @ TrueContext

Verified User in Outsourcing/Offshoring

Enterprise (> 1000 emp.)

8/27/2024

"Would not recommend it for a heavy workload."

1.5/5

What do you like best about TrueContext?

Ease of use, no need for paper checklists. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The numbering of the questions and destinations in a form is not automated, if one question number is changed, the following question numbers will have to be changed manually. This is not ideal when dealing with 200 page documents.The question templates cannot withstand pictures attached to the question. The forms cannot be linked to a word document, for example, if a checklist is mirroring a word document, for every change I make in the document I will have to manually change the checklist. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext

edit

Thank you for taking the time to share your recent feedback. Your voice truly matters in helping us continuously improve. I've forwarded your response to our Customer Service team and they'd like to help out -- your dedicated Customer Success Manager and Account Manager is always available to point you in the right direction.

We also have additional resources available to support more complex deployments. If you haven't checked them out yet, I hope these help!

>>> TrueContext University: our self-driven education platform that now includes a module for advanced learning

>>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex issues as a community

>>> TrueContext Product Documentation: a great resource for understanding TrueContext's features and functionality as well as our homemade "cookbooks" highlighting popular and successful implementations of specific features

Our Professional Service team is also available for more challenging problems. If you ever want to learn more, please reach out to your dedicated Customer Success Manager or Account Executive.

- Natalie V. @ TrueContext

Links: university.truecontext.com | community.truecontext.com | docs.truecontext.com

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

8/19/2024

"Perfect for Form Submissions with Picture Integration"

4/5

What do you like best about TrueContext?

The ability to take pictures and efficiently organize submission destinations, including renaming images, creating folders, and sending automated emails, was a game changer. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The 20 MB submission size limit can be restrictive, especially when dealing with large image files. While email limitations are understandable, the low submission size on SharePoint seems unnecessary. However, the TrueContext support team was very helpful in resolving this issue and finding a suitable solution for us. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext

edit

Thank you for taking the time to share your experience! We understand how crucial field data is for organizations and I'm thrilled you've been able to streamline your processes with all our form features. I'm happy to hear our support team has been able to resolve those issues for you. I've also sent over your feedback to our product team so it's on their radar!

- Natalie V. @ TrueContext

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

8/27/2024

"A lot of potential but still a lot to improve"

3.5/5

What do you like best about TrueContext?

The amount of input types that can be used in the forms.

The possibility to link it with Salesforce Servicemax.

The fact that it has sections and sub sections for the forms. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Limited use of the templates. Does not allow to change the resource image used in the template. Same resource image for every question using the template.

Too many steps to create a resource image.

Lack of options to apply some settings to multiple objects. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext

edit

Thank you for taking the time to share your recent feedback! Your voice truly matters in helping us continuously improve. We understand how important it is to connect to your back-office systems. I'm thrilled to hear you've benefited from our seamless integrations. I've also sent over your feedback to our customer success and product teams.

If you ever need assistance with developing or maintaining your forms and workflows, your dedicated Customer Success Manager and Account Manager are always available to help out or point you in the right direction.

We've also built out complementary resources available to support more complex deployments. If you haven't checked them out yet, I hope these help!

>>> TrueContext University: our self-driven education platform that now includes a module for advanced learning

>>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex issues as a community

- Natalie V. @ TrueContext

Links: university.truecontext.com | community.truecontext.com

Andres B.

Sr. Technical Support Specialist

Mid-Market (51-1000 emp.)

4/9/2024

"Functionality and practicality in a single app."

5/5

What do you like best about TrueContext?

The way the content is shown is very clear.

The search bar makes any user's search very easy.

The design is minimalist and shows precise information.

Provides a lighter experience for the customer service department. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

This isn't related to TrueContext, formerly ProntoForms, but some of the blank spaces that aren't required to be filled (for me at least) ask for some information unknown to me. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext

edit

Thank you for taking the time to share your experience, Andres! We understand the importance of ease of use for admins and technicians so we're thrilled to hear how you've benefited from this.

And if you haven't checked it out yet, TrueContext Community is available for all our users. We built this hub for users like you to connect with each other and with our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

All the best,

- Natalie V. @ TrueContext

Gareth B.

Mid-Market (51-1000 emp.)

3/20/2024

"Simple intuative form building with excellent features"

4.5/5

What do you like best about TrueContext?

The customisable report templates are by far and away the best I have experienced in the market and make creating bespoke outputs as simple or complex as you would need.

The customer support is generally quick to respond and will always do everything they can to help.

Integration of forms with other systems is simple with the inbuilt plugins and other integrations have been easy with the API functions. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Occasional changes within the forms inner workings cause issues with existing forms. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext

edit

Dear Gareth,

Thank you so much for your detailed review! We're thrilled to hear that TrueContext's customizable report templates, excellent customer support, and flexible integrations are positively impacting your workflow.

We understand the frustration of occasional changes causing issues with existing forms. We strive for a seamless experience; your input is valuable for continuous improvement. Would you share specific examples of changes that have caused problems? This information would help our development team maintain compatibility while introducing new features.

We're so pleased that TrueContext is simplifying your inspection processes, improving efficiency, and delivering a consistent reporting experience.

Sincerely,

Bryan Suharly @ TrueContext

Verified User in Food Production

Enterprise (> 1000 emp.)

3/26/2024

"Solid solution for creating the forms we need"

4/5

What do you like best about TrueContext?

TrueContext has the capabilities that we need with a form building tool. We've been able to quickly build the forms, test them, and deploy them to our field staff. The forms are well formatted and the app is easy and straight forward to use for our staff. We also really like the ability to have integrations with SharePoint to be able to automatically send forms to a library. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

I guess if I had to pick something, since I'm not in it on a daily basis, it would be that building all the integrations such as data sources, conditional logic, and destinations can get a bit confusing if you are making a form that has more requirements. But, if you use TrueContext on a regular basis, the easier it becomes to use all of these pieces. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext

edit

Hello,

Thank you so much for highlighting what you enjoy about TrueContext! It's lovely to hear that our form-building tools meet your needs and that you find the app intuitive for your field staff. We're also delighted that the SharePoint integration is working well for you.

We recognize that more complex forms with integrations, conditional logic, and destinations can present a learning curve, especially if you're not using TrueContext daily. To help with this, here are some resources you might find helpful:

TrueContext University: Offers video tutorials, webinars, and structured learning paths to guide you through advanced features (https://truecontext.com/resources/truecontext-university/).

TrueContext Community: Connect with other users, ask questions, and find solutions shared by the community (https://community.truecontext.com/home).

Customer Success Manager: Your dedicated CSM is always available for personalized support and can help streamline complex form design processes.

We're so pleased that TrueContext has helped you move to a digital solution for forms and surveys, enhancing efficiency and reliability!

Best,

Bryan Suharly @ TrueContext