TrueContext Features

Uses the calendar tool to determine field workers who are free for the job.

Notifies field service workers of their upcoming assignments.

Allows users to see tasks according to permissions and roles.

Allows clients to book jobs through the desktop page or within the app.

Tracks employee location to ensure timeliness.

Enables communication within the app from manager to field service employee.

Monitors behavior in the field.

Notifies clients, should any delays or mishaps occur.

Includes some ability to serve as a sales and ordering application.

Creates reports that reflect field performance either as a team or individually, to review productivity.

Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.

Sends invoices through the software and allows clients to pay on the spot.

Integrates with CRM software to monitor all aspects of the customer relationship.

Provide templates, forms and checklists to record tasks, inspections, and progress

Allow users to configure workflows that predicts issues and alerts teams in real-time

Trigger dynamic distribution or reinforcement of SOPs when deviations or defects occur.

Enable tracking and detection of nonconforming events and suggest corrective actions.

Log safety/quality incidents and generate compliance reports.

Create work plans for predefined periods such as weeks or months, and allow users to create custom periods.

Assign activities to workers based on availability, qualifications, and other criteria.

Allows employees to collaborate on tasks and ask for help from supervisors.

Identify and track material samples for inspection or re-inspection.

Implement action plans which can be prioritized based on severity.

Capture inspection data including photos and video, both online and offline.

Generate inspection reports using the information gathered during the inspection.

Allow users to create ad-hoc or unplanned inspection tasks.

Track the status of work activities per location, employee, or team.

Monitor task completion, employee productivity, and other metrics.

Allow users to build custom dashboards or connect to BI tools

Gives the ability to build a workflow based on business logic or a specific condition in order to route work to different people based on rules.

Provides the user with a no-code or low-code environment in which they can build applications and workflows, including drag-and-drop features.

Gives the user the ability to manage documents, including versioning and the ability to integrate those document with third-party applications.

Integrates data and processes from multiple sources into a single system.

Build interfaces once and use them across one or more processes.

Gives the user the ability to build and use forms on mobile devices.

Streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.

Visually displays connected applications and integrated data. Allows customization and management of workflow structures.

Processing changes to data sources and applications as changes are made in real-time.

Offers the ability to record processes performed by humans to be recreated by bots.

Allows users to create forms with branching logic without any code.

Provides a built-in API builder for developers.

Integrates with back office systems, content management systems, and other types of office software.

Provides built-in optical character recognition (OCR) functionality.

Records GPS and time data points in reports.

Allows users to attach barcode and/or signature data within a report.

Provides built-in image and video recording capabilities.

Allows users to access and finalize forms without an internet connect.

Allows users to access built-in work instructions.

Converts data collected from forms into reports in a variety of file types (PDF, Word, etc).

Define and manage roles and access rights for the entire system.

Provides performance analytics dashboards.

Ability to create configurable forms and checklists to capture inspection information.

Ability to define criteria and workflows to approve or reject inspection tasks.

Organize inspection tasks based on constraints such as inspector availability.

Allow users to create procedures and workflows for multiple types of inspections.

Track the inspection process to ensure it follows procedures and complies with regulations.

Analyze inspection metrics such as cost of quality or Overall Operations Effectiveness (OOE).

Generate nonconformance records and reports for defective products or noncompliance.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Converts images into a textual description, identifying key elements.

Condenses long documents or text into a brief summary.

Converts images into a textual description, identifying key elements.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Allow centralized enforcement of corporate standards, while supporting site‑specific variations.

Report metrics at both individual site and consolidated enterprise levels.

Provide channels for idea sharing, communications and collaboration across different sites and facilities.

Provide enterprise-wide support across smartphones, tablets, and wearable devices.

Provide enterprise-grade role/permission management for different user groups.

Capable of autonomously perform or propose task actions on behalf of users.

Support live transcription/translation of video/audio and contextual AI support.

Use AI models to predict anomalies, prescribe corrective actions, or suggest best next steps.

Allow frontline workers capture ideas, best practices, videos, and distribute them.

Track changes to work instructions and notify relevant users of updates or revisions.

Offer contextual training modules or tips that appear during task execution to reinforce skills.

Ensure workers can access SOPs/training offline on mobile/wearables.

Provide open APIs and SDKs for developers to extend platform capabilities.

Synchronize tasks, assets, and other data with enterprise systems such as ERP, MES, or EAM.