Spekit Reviews & Product Details

I love how easily our team can access the content they need when they need it... WHERE they need it! I am a "teach 'em how to fish" manager and Spekit has made that process SO MUCH easier than the tools we used previously for our post sales team! We were able to implement in record time - including migrating from our previous tool, and with the support of our CSM, we've been able to successfully launch to our pre and post sales team! I look for tools that can grow with our organization and Spekit is already out pacing us! This tool has so much potential that just days in to our rollout, leaders have already requested more licenses and our organization is looking as expanding who gets access! Review collected by and hosted on G2.com.

So far, nothing. In future state, if I come across something I don't like, I know I can reach out to Josh and the team and work with them on a solution! Review collected by and hosted on G2.com.

We use Spekit at The ALS Association and it's an incredible repository of information! I frequently use speks for myself when I can't remember a process and also share speks often with team members. It's incredible to be able to quickly search a process and remember all of the steps that I need to know. Spekit has always been so supportive of our mission as well, and we are incredibly thankful! Review collected by and hosted on G2.com.

I don not have any dislikes to share at this time. Review collected by and hosted on G2.com.

It's helpful that I can see my own organization's standards for data entry and quality but used seamlessly within our Salesforce application. I use Spekit when I have an unusual data case or need to remind myself of a newer process. I like that you can have it open on the side of your window while you're in a record instead of splitting your screen to go to a second help website. Review collected by and hosted on G2.com.

I don't like the little pop-ups about new features and would prefer to just check a notification page for new Spekits. Review collected by and hosted on G2.com.

The system is constantly improving, with frequent updates that enhance productivity. With each interaction, whether online or with the customer success manager, Spekit continues to introduce new features. I have not yet taken advantage of the internal content team, but knowing it’s an option has reduced workload stress. Our CSM, Josh Rubin, has been an outstanding resource, providing patience, guidance, and exceptional support throughout the implementation process. We have conducted a trial run in one region and so far we have noticed positive engagement, especially among recent trainees. This platform helps maintain well-structured and precise materials for the team, which we do not currently have at our disposal. I know that Spekit will play a key role in ensuring consistency as the company expands and as we roll it out to additional teams. The overall experience has been awesome, looking forward to continuing the partnership and future developments. Review collected by and hosted on G2.com.

There are no significant drawbacks that come to mind regarding the platform thus far. It would be beneficial to receive email summaries with key updates and guided overviews when Spekit introduces any new enhancements and/or functionalities. This would allow the team to stay up to date even without an upcoming meeting with the customer success manager. It would also give admins the opportunity to implement any new features on their own time and then troubleshoot with CSM as needed. A helpful addition would be a feature to assign multiple users to teams simultaneously within the web browser version. Currently, adding users individually hasn’t been a major issue, but it may become more time-consuming as the size of our team increases. If there was a bulk assignment option in the “manage users” section it would improve efficiency without the need for the external spreadsheet. This would also help avoid duplicate assignments since multiple team members handle role assignments as we onboard new teammates. Review collected by and hosted on G2.com.

Spekit has been a gamechanger for me at work! I can pull up information on my organization's product lines to quickly prepare for client calls and answer any questions they may have on our functionality in a streamlined capacity. Review collected by and hosted on G2.com.

I have found Spekit incredibly easy to use so far! Review collected by and hosted on G2.com.

I find the Spekit AI to be the most helpful for me on a daily basis mostly because of the efficiency and accuracy. Review collected by and hosted on G2.com.

I dislike the fact that you cannot search very specific or detailed items in the search bar. Most of the time, nothing really comes up for what I am specifically looking for. Review collected by and hosted on G2.com.

The Speks being built into many of our workflows allows for easy and quick access to content during prospecting efforts or even when simply trying to find an answer for a prospect or customer. Review collected by and hosted on G2.com.

Only downside is remembering to use it (which isn't Spekit's fault) just coming from a less convenient content library/sales enablement tool I have to actively remember I have access at my fingertips. Review collected by and hosted on G2.com.

It's super easy to use and find the tons of assets flying around that I need to do my job. It saves me lots of time. Review collected by and hosted on G2.com.

I'm still learning the features and functions so none right now. Review collected by and hosted on G2.com.

I appreciate how evolving the platform is, every time we access the web version or meet with our CSM, there are new and updated tools that are driving better efficiency for us. We have not utilized the content team yet, but having the option to do this has brought some relief to the workload on our end when we are building content for longer format resources. I cannot say enough good things about Josh Rubin, our CSM, he has been extremely helpful, patient, and an awesome source of support through this process. Spekit has been rolled out as a pilot in one of our markets and it has been a pleasure to see our teammates utilize it, especially individuals that are coming right out of our training cohort. I have been able to recognize the power that Spekit has to be such a beneficial platform for our organization to keep our materials organized and accurate. This will be especially important as we continue to grow our markets. I personally have been very satisfied with the experience thus far with the Spekit team and platform, looking forward to continue our work together! Review collected by and hosted on G2.com.

There is not too much that comes to mind in reference to “disliking” parts of Spekit. As I mentioned, with the continuous improvements and new features of the platform, I could see it being helpful for the client/team to receive email updates with brief walkthroughs/key features so that we can explore the amended uses proactively in the case that we do not have a connect set up with our CSM coming up. The only other item I can think of at this time would be in relation to the “bulk assign” to add users to their respective teams, it would be helpful to have a way to do this within the web platform in the user section. We have had teammates gradually added as end users so it has not been too much of a barrier since we are doing one at a time but as we continue to onboard additional end users, I can see us wanting to be able to bulk assign within the “manage users” tab, especially since we have a few people working on the backend of Spekit for our organization and I could potentially see us overlapping on assigning teams/submitting duplicates, etc. Review collected by and hosted on G2.com.

Spekit seamlessly integrates with our CRM and the content continues to work seamlessly even if changes are made to the user interface, field labels, etc. Users find the search function easy to use and feedback from end users has been very positive thus far. This enabled us to replace many communications that were previously going out via our internal chat system and via email with materials that are now accessible from right within the browser when users are in the midst of their work. Our partnership with the Spekit team has been great - they took the time to learn about our company's goals and pain points and have worked closely with us to build excitement about the roll out and track the usage and impact of this tool. They have also provided great guidance on how to improve our training materials and content. Review collected by and hosted on G2.com.

As of now I don't see any major downsides. Review collected by and hosted on G2.com.