Spekit Reviews & Product Details

Spekit has been a game changer for our org. One of our biggest struggles has been accessibility and timeliness of content, alongside training, process, and policy adoption. We've been able to reimagine the way we support our teams where they need it, when they need it. From new hire onboarding through change management, we rely heavily on Spekit to house all our content, serve it up when our teams need it, as well as drive the behavior changes we need to see. This wouldn't be a complete review without a major shoutout to our AE and our CSM, Malorie and Josh respectively. They both went above and beyond to support us and our needs, and have incredibly strategic mindsets as they guided us through the pre and post sales process. It's an extreme value add to be able to rely on Josh, our CSM, as a highly trusted consultant to our team. He's been a great sounding board through implementation and ensures he stays aligned with all our strategic internal initiatives. Review collected by and hosted on G2.com.

Spekit is a lean companf and continues to evolve their product. Although the product is not perfect, Spekit receives feedback extremely well and thoughtfully and is always looking to have candid customer conversations to better serve us. Review collected by and hosted on G2.com.

Solid overall tool. Apart from a few limitations, which some are being addressed this year, the tool is easy to use. Being able to embed Speks on essentially any Whitelisted domain is really nice. We like how the Spekit team has regularly been involved on a weekly basis since our implementation last summer. Our CSM Liza has been great and having opportunities to work with Mel and share feedback has been really valuable. Our feedback is always taken into consideration and not just thrown in a blackhole. We are always looped in for beta testing with new Spekit features, which is also nice. Review collected by and hosted on G2.com.

-lack of custom field filtering at the moment (expected in 2025 but no concrete timeframe).

-Tracking activity process not ideal due to not being able to import accounts from Salesforce for users to tag when sharing (this is coming soon though).

-No simple way for users to hand pick Speks to add to a shareable "Deal Room" with their customers.

-To embed Speks, you have to match the name of the field exactly for it to appear. There needs to be an Embedded Spek Label and a separate Spek Title so embedding Speks is more flexible.

-Homepage and dashboards aren't super valuable from a Spekit user standpoint but I know this is being improved at the moment.

-No capabilities to create "Sub-topics" Review collected by and hosted on G2.com.

That I can find answers to most any question I ask Review collected by and hosted on G2.com.

I have not been able to set up a file for my most requested information. Sometimes it cannot find an answer. Review collected by and hosted on G2.com.

How easy it is to work and use as chrome extension Review collected by and hosted on G2.com.

Nothing yet that i dont like, new to tool Review collected by and hosted on G2.com.

I love that it's easier for teammates to get answers from all the different resources we have and that we were able to implement modules for new hires Review collected by and hosted on G2.com.

something that i believe is being worked on is the format of modules Review collected by and hosted on G2.com.

It is nice to have a tool like Spekit that will keep all of the instructions in one place. Once you find the Spekit you are looking for, it is pretty easy to follow. Review collected by and hosted on G2.com.

I rarely can find the Spekit that addresses my needs. It has a hard time identifying key words and connecting it to the appropriate Spekit. For example, I needed to register someone in SalesForce that was already a contact and needed a Care Services record. Spekit was not able to identify my needs and I spent more time searching for the answer than just reaching out to my team. My team was able to help, Spekit was not. Review collected by and hosted on G2.com.

My favorite part of Spekit is the easy access to quick knowledge bites. It is great for when you need a quick reminder but don't want to wade through the full instructions or SOP to get to the small reminder you needed. Review collected by and hosted on G2.com.

The down side of Spekit for me is that I really don't use it that often. I'm already pretty knowledgeable about the programs I use for work so there isn't a lot of reason for me to look to Spekit. Review collected by and hosted on G2.com.

Total gamechanger in finding the answers to questions with ease & efficiency! No more hunting and pecking for the answer to a question in real time. A quick click on Spekit and everything I could want is right at my fingertips! Review collected by and hosted on G2.com.

Would love to see the Spekit link be able to move around anywhere on my screen other than the right side. I know I can move it up and down on the right side but would like to have the capability to move it around on top, bottom or even the left side. Just a quirk of mine. Review collected by and hosted on G2.com.

I like how easy it is to find relevant content. Whatever I search, it seems to know exactly what I need, even if my search is a little speculative or not greatly defined. It is integrated nicely to my existing technology stack of Salesforce and Google so it makes my workflows really efficient. Review collected by and hosted on G2.com.

I can only use it for certain applications, whereas I would like to use it amongst much more! Review collected by and hosted on G2.com.

Our team has been using Spekit to consolidate user guides from Word docs or PDFs that get buried in emails or lost in file folders. It has been helpful to have one space for all of our resources/guides and be able to share information easier across teams. I appreciate the ability to embed videos and use GIFs since not everyone learns and absorbs information the same way, this gives users a variety when coming across information. It's easy to integrate the Spekit links in our emails or outreach to other staff members and easy to create new Speks - the clone feature is helpful for this. We utilize Spekit daily when we need to share our resources to other staff members. Review collected by and hosted on G2.com.

I haven't come across any downsides about using Spekit - it's been a helpful tool so far! Review collected by and hosted on G2.com.