Sitecore Digital Experience Platform Reviews & Product Details

I find the Sitecore Digital Experience Platform incredibly valuable for its personalization capabilities, which have allowed my team to transition from a generic website to a dynamic and engaging experience. This is a standout feature that dramatically enhances how we interact with our audience. Another aspect I appreciate is the ability to create and manage website content effortlessly. The flexibility in using reusable content blocks is a game changer, as it saves time and ensures consistency across our platforms. The initial setup of the Sitecore Digital Experience Platform was both good and easy, which facilitated a smooth transition without the typical headaches associated with deploying new software. Review collected by and hosted on G2.com.

I find the advanced workflow and governance capabilities of Sitecore Digital Experience Platform lacking. These features are crucial for managing complex projects and ensuring content meets compliance and approval processes, and the current offerings do not fully meet these needs. Review collected by and hosted on G2.com.

I like that Sitecore Digital Experience Platform is a SaaS product. Previously, it was quite complex to install, maintain, and upgrade on premises, but the transition to SaaS means none of that is necessary anymore. It's super simple and user-friendly. The only thing we need to upgrade from time to time now is the front-end when there's a new major or minor version of Sitecore JavaScript Services (JSS) or the Content SDK. Those are really minor upgrades compared to before. The initial setup is also really simple; you create a repository from the starter kit, and create a project and environment. Then, your project is running, and you just need to implement your components and build the pages inside the platform. Overall, it’s easy to start with, and the process is really straightforward. Review collected by and hosted on G2.com.

I think the synergy between the different Sitecore products in the platform could be improved. Some products like DAM and CMS are tightly coupled, but others like Search, Send, and Personalize are not coupled with the CMS. They work well together, but not in a centralized place, which require some configuration from the client or partner to make them work. With the introduction of SitecoreAI, there's an effort to bring all products into one simpler package, but there's still room for improving their integration and centralization. Review collected by and hosted on G2.com.

I really appreciate the comprehensive and flexible nature of Sitecore Digital Experience Platform. It excels in handling complex, multisite, and multilingual content management by enabling me to maintain consistency and structure across various digital experiences. The seamless combination of powerful content management and advanced personalization features allows me to deliver relevant, tailored experiences that significantly enhance user engagement. I find the platform’s editor-friendly interface particularly beneficial, as it facilitates smooth editing and empowers teams to manage large-scale digital content efficiently. The multisite support, along with the robust workflow and approval features, provides the level of governance and quality control necessary for organizations with sizable content teams. The cloud-ready, headless architecture makes Sitecore DXP highly scalable, fast, and compatible with modern development practices, ensuring consistent and future-ready digital experiences across multiple channels. Furthermore, Sitecore's integration capabilities with other systems, such as Sitecore Search, Content Hub, and Personalize, create a unified ecosystem that enhances content, asset, and experience management, thereby increasing organizational efficiency. Review collected by and hosted on G2.com.

I find the learning curve for new users to be a bit steep, which can make getting started with Sitecore Digital Experience Platform challenging. Additionally, certain advanced configurations take time to set up, which could be streamlined. Simplifying these processes and making some of the editor workflows even more intuitive would greatly enhance the user experience. Review collected by and hosted on G2.com.

What I appreciate most about Sitecore DXP is its unparalleled flexibility - if you can conceptualize a digital experience, Sitecore can deliver it. After 12 years as a solutions architect working with the platform, I've consistently found that Sitecore empowers both developers and end users to push creative boundaries without hitting technical limitations.

The personalization capabilities are exceptional, allowing us to create truly tailored experiences that drive real business results for our clients. But the real game changer has been XM Cloud - it's transformed how we approach implementations, offering the scalability and modern architecture that today's enterprises demand while maintaining all the power and flexibility that makes Sitecore unique.

What sets Sitecore apart is that it doesn't force you into a box. Whether it's complex integrations, custom functionality, or innovative user experiences, the platform adapts to your vision rather than limiting it. Review collected by and hosted on G2.com.

The primary challenge with Sitecore DXP has traditionally been its learning curve and complexity. The platform's extensive capabilities can be overwhelming for newcomers, and it requires significant expertise to fully leverage its potential. This has sometimes meant longer onboarding times for new team members and higher initial investment in training.

However, I'm pleased to say this is becoming much less of an issue with XM Cloud and Sitecore's evolution toward SaaS platforms. The barrier to entry has been significantly lowered - setup and maintenance are much more streamlined, and the underlying technologies are more approachable for developers. The modern architecture makes it easier to get projects up and running without the heavy infrastructure overhead we used to deal with.

While the learning curve hasn't disappeared entirely, Sitecore's commitment to simplifying the developer and user experience is clearly paying off. What once required deep specialized knowledge is becoming more accessible to a broader range of technical professionals. Review collected by and hosted on G2.com.

Sitecore DXP comes with all the features and tools required to build an experience that a customer desires. From Content Management to serving personalized content and all the Marketing automation features.

In addition the major plus of the core DXP product is its ability and ease to allow augmentation of existing features and integration with other platforms.Support team is amazing and great in responding to tickets in a timely manner. Review collected by and hosted on G2.com.

Its biggest positive is also kind of a negative where all the tools to support build experience have resulted in the core Platform DXP not evolving in the Content Managment experience. The improvements in Content Authoring experience have been on the back burner. Content Authors are a major voice when customers evaluate any big projects be it upgrades or transformation.

DXP being a monolithic product is complex to install and maintain.

Issues around tracking, session management and storage on the xDB have been a lingering cause of performance on websites. Review collected by and hosted on G2.com.

There are many things that make Sitecore DXP a global leader in the Marketing world. For example, its portal, where we can find all the apps that help marketers create content and personalize it, configure the best search experiences, and also use integrated AI tools to make the user's life easier. Another great feature is the user-friendly UI, which guides marketers through easy workflows and processes to deliver amazing content to the end users. Review collected by and hosted on G2.com.

Sometimes the documentation of the products is not as clear as I would wish. But, when it happens, there is a big Sitecore Community that always helps, send a message in Slack, and the answer will be there. Review collected by and hosted on G2.com.

I appreciate the simplicity and extendability of the Sitecore Digital Experience Platform. Its straightforward design makes it a great choice for content management, as it allows local markets and content editors to work efficiently, which is crucial for our operations. The platform significantly simplifies our processes by making it easy to edit content and manage digital experiences. I love how it enables marketers to create campaigns effectively, catering to different personas, and streamlining the creation of our panel management system and digital experience platform. Overall, it acts as an excellent CMS tool that enhances our ability to manage content and execute digital marketing strategies. Review collected by and hosted on G2.com.

I find that the digital asset management in Sitecore Digital Experience Platform needs improvement. Additionally, the customer journey maker could be enhanced to better meet our needs. Furthermore, the initial setup of the platform is quite complex and requires the involvement of a partner and the IT team. It's a headless, composable system, which means setting up a new site involves a lot of work and isn't an easy task. Review collected by and hosted on G2.com.

I appreciate that the Sitecore Digital Experience Platform is quite simple and straightforward. Its ease of use is a significant advantage, especially once a bit of development is done. This simplicity makes it effortless for nontechnical users to consume the platform and progress at their own pace. I find the platform's ability to enable nontechnical users to launch marketing campaigns and build new websites incredibly beneficial, as it democratizes access and empowers various users within my team. Furthermore, it excels in content management, personalization, and asset sorting, which are integral to swiftly bringing campaigns and content to market. The platform's straightforward setup means that, even with some initial assistance, the overall process is user-friendly and caters to customers who value efficiency and simplicity. Review collected by and hosted on G2.com.

The process of migrating from one version of Sitecore to another, such as migrating from an older version to XM three, consumed a lot of time. Although Sitecore has introduced Streams Plus and psycho.ai to aid migrations, which seems to be a positive development, the necessity for improved automation in the migration process from existing versions to new ones was highlighted as a previous area of concern. The anticipation for future automation to simplify this task reflects a prior difficulty faced. Review collected by and hosted on G2.com.

Experience Editor has been incredibly helpful in allowing non-devs quick and easy access to content creation. I like the flexibility of the personalization capabilities and how scalable they've been for a ton of different complex and very custom implementations across our sites Review collected by and hosted on G2.com.

We're on XP and I get a lot of complaints from my devs about slow build speed and how complicated certain things have been to build within SiteCore. I also have had some frustration with campaigns and SiteCore's defaulting to first-touch for things like rules based on sc_camp. We need last-touch strategies and had to custom-build last-touch rules based on our analytics' teams utm params instead, and basically moved away from using sc_camp values at all for this reason. Also, minor point, but once you click the tab into media library I wish the "content tree" tab didn't disappear so I could toggle quickly back and forth between the two; getting OUT of the media library is a little clunky.

Would also be great if there was an easy way to insert a tree/path-based link within RichText editor rather than needing to use a component that specifies a link field, or just typing a static link into richtext Review collected by and hosted on G2.com.

We've been using Sitecore Digital Experience Platform (DXP) for over a year, and it has truly transformed the way we engage with our customers. Sitecore DXP is a robust, scalable solution that empowers us to deliver personalized and seamless digital experiences across multiple channels, driving better customer engagement and business outcomes.

What Makes Sitecore DXP Stand Out:

1. Comprehensive Experience Management

2. Advanced Personalization and AI

3. Seamless Content Management with Sitecore Experience Manager (XM)

4. Omnichannel Delivery

5. Robust Analytics and Insights

6. Scalability and Flexibility

We highly recommend Sitecore DXP to any business that wants to elevate its digital experience capabilities and achieve a stronger connection with its audience. Review collected by and hosted on G2.com.

Sitecore DXP is a feature-rich platform, but with that comes a significant learning curve. For new users or teams without prior experience in Sitecore, it can be overwhelming to get started. Review collected by and hosted on G2.com.