Dynamics 365 Customer Insights Reviews & Product Details

I really appreciate the capacity of saving data with Dynamics 365 Customer Insights. It's great because I'm not struggling anymore with where to put information; everything is just one click away. I find it phenomenal how easily I can create reports to check on myself, see how the students are doing, and monitor my coworkers' progress. It makes my day so much easier when it comes to work, handling information, and sending out payment reminders. Review collected by and hosted on G2.com.

that sometimes during the day it frozes Review collected by and hosted on G2.com.

The customization and capabilities with texting and email templates is amazing. We are able to pull information into these templates from more areas than just the contact or account. The automation possibilities are endless and deliverability is very quick. Its a bit pricey vs. others out there but does so much more. Review collected by and hosted on G2.com.

I think they still need to improve the AI intelligence a bit. It handles basic requests fine, but whenever I try something more complex, it errors out every time. Review collected by and hosted on G2.com.

Microsoft products are very reliable and easy to use for everyone. They are also available everywhere. These products are user-friendly and come with a complete setup, so there's no need to use other products to complete any single task. Review collected by and hosted on G2.com.

There is nothing to dislike about Microsoft products. They are very useful in our day-to-day activities in the office or for daily use. Everyone uses these products. Review collected by and hosted on G2.com.

It's enable an organisation to build customer 360 and get deeper business insights by integration multiple systems and collate both structure and instructed data Review collected by and hosted on G2.com.

Limited Custom Models that can used a card Review collected by and hosted on G2.com.

Good software that works well with a large company. It can service many different softwares. Review collected by and hosted on G2.com.

Doesn’t offer as much as we had in the past. Review collected by and hosted on G2.com.

- Unify all customer data from multiple sources onto a single insight page.

- Powerful tools that uses the customer's data and profiles to perform quick and intuitive analytics processing.

- Ability to customize using Microsoft Power Platform. Review collected by and hosted on G2.com.

- It requires a significant investment and commitment of time.

- Setting up the customer profiles are somewhat tricky. Although it is improving over the updates. Review collected by and hosted on G2.com.

Just how very easy it is to rotate up a Version Driven App and Release it to a set of particular users. No more is Dynamics a one fit Internet Client for all. We can release several Sales Apps for various sales functions. The Indigenous assimilations with Azure, Circulation, PowerApps and Power BI make expanding the OOB refines very easy and also we can achieve rapid advancement. Review collected by and hosted on G2.com.

It has clearly had a lot of financial investment in the last couple of years specifically, and also its amazing where it is now vs a few years ago. Nonetheless, there are numerous new services and features it is challenging to continue top of things and likewise choose the right approach/ technique. The deprecation of solutions, since something better is changing it, might be much more clear. Review collected by and hosted on G2.com.

You can get data from multiple sources and all of the data can,be combined and compared with. Easy to use with a good format and good visuals Review collected by and hosted on G2.com.

Sometimes you need help to figure things out especially for more in depth analysis Review collected by and hosted on G2.com.

This is a really nice program to organize data from various endpoints and locations and then can create actionable insights for your team. Review collected by and hosted on G2.com.

Setting up customer insights is not really straightforward as you'd think. It's not extremely difficult, but it does demand many steps that could drive you away. However, the program is new so hoping this improves over time. Review collected by and hosted on G2.com.

Microsoft Dynamics 365 for Customer Insights allow gathering of information from different sources and consolidation for an actionable insight. this information can help an organization identify new needs and preferences for their customers. Review collected by and hosted on G2.com.

The fact that you cannot use this software without an internet connection make it limited. Review collected by and hosted on G2.com.