How fast my problems get solved, and how easy the process is Review collected by and hosted on G2.com.
Sometimes not urgent issues get left behind Review collected by and hosted on G2.com.
I like how customisable it is, you can really make it your own. It is very good on the safety and moderation front which is ideal for our needs. Review collected by and hosted on G2.com.
Been a little tricky linking the login B2C with our systems and not a huge fan of the text editor. Review collected by and hosted on G2.com.
As a new user of verint, I really appreciate the collection of documentation, announcements on relevant recent events and the market place to see additional plugins and features available to compliment the standard out of box experience. Review collected by and hosted on G2.com.
Navigation can be a bit tricky and would like to see more specific educational content linked to gamification to encourage learning. Review collected by and hosted on G2.com.
The ability to search and learn on your own is one of the best features for Verint Community. I do not mind asking questions if I don't have the answer, but I always prefer to do as much research as possible to find what I am looking for. Verint Community teaches me how to fish without just giving me a fish! Review collected by and hosted on G2.com.
I wish there was a tie in between Verint Community and Elevate that encourages the use of self learning and in turn you receive Elevate points for taking courses. Review collected by and hosted on G2.com.
We can use the platform to create anything we need. We've used our community as our anchor point for all of our customer needs, allowing our users to find any information they need in one place. We've created an experience that fits our branding and aligns with other digital platforms without a significant workload or budget hit. On top of that, the community of fellow users (customers, partners, employees) is world-class, and we genuinely work together to improve our community experiences. Review collected by and hosted on G2.com.
The amount of flexibility and customization we can implement is a double-edged sword. This makes things like upgrades and other maintenance is a little complicated, but every release is a continual evolution. The roadmap is aggressive over the next few releases, and the introduced features don't all benefit my business. That is a little disappointing, but I'm excited to see what's to come. Review collected by and hosted on G2.com.
Hi Alex! Huge thank you for the stellar, 5-star review! We're thrilled to hear that you've been able to utilize Verint Community in a way that not only helps your own customers find answers but also aligns with your brand. Advanced customization capabilities are a must for unique branding and recognition. Also, thank you for your notes on upgrades and other maintenance processes. More optimizations are definitely in the works for the Community team! :) Keep up the great work and have an excellent day!
The flexibility of the platform, the ability to customize features and functionality easily. It allows us to be agile in meeting our customers' needs. Review collected by and hosted on G2.com.
We have used many other platforms in the past and I can't find much that we don't like about the Verint Community. If anything would like to see improved spam moderation to keep up with AI spam as well as more analytics in the reporting, such as account-based or customer insights and reporting. Review collected by and hosted on G2.com.
As an out-of-the-box SaaS product, Verint Community provides an efficient way for users to interact with posts and form discussions. Review collected by and hosted on G2.com.
The group and subgroup settings are very nested and difficult to change or restructure. The administration page UI looks off-putting and old-fashioned. Review collected by and hosted on G2.com.
The Verint Community is simple and clean to use. We will use this as a Customer Support tool on a daily basis to amongst others improve customer satisfaction. Review collected by and hosted on G2.com.
Cannot think of anything at this moment. Review collected by and hosted on G2.com.
The platform is easy to navigate, even for those who aren't tech-savvy. Offers a lot of customization options to tailor the community to specific needs. Review collected by and hosted on G2.com.
While basic features are easy to use, advanced features can be a bit tricky to master. Like any software, it has occasional bugs, but they are usually resolved quickly. Review collected by and hosted on G2.com.
Among the many resources on Verint Community, the most valuable for us have to be the User Groups. The insights and knowledge shared from the Analytics and Quality Groups surpass any expectations we had when joining the group. We've now had our whole team join the Quality Group. We find so much value from the monthly meetings and presentations, what a win. Review collected by and hosted on G2.com.
I would love to see more interaction from members on the discussion threads. Review collected by and hosted on G2.com.
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What is Verint Community (formerly Telligent) used for?
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