# Pendo Reviews **Vendor:** Pendo.io **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,786 ## About Pendo Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. ## Pendo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Pendo, enjoying its seamless integration for analytics and guidance. (190 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing user engagement and feedback processes effectively. (165 reviews) - Users appreciate the **seamless integration of analytics with in-app guidance** , enhancing user understanding and engagement effectively. (122 reviews) - Users appreciate the **exceptional customer support** and find Pendo easy to navigate with valuable analytics features. (116 reviews) - Users love Pendo for its **seamless integration of analytics and in-app guidance** , enhancing user engagement and ease of use. (99 reviews) - Users find Pendo's **helpful features** invaluable for tracking customer interest and collecting reliable feedback efficiently. (83 reviews) - User Experience (79 reviews) - Intuitive (76 reviews) - Easy Setup (75 reviews) - Value (75 reviews) **What users dislike:** - Users note **missing features** in Pendo, including inadequate filtering options and lack of NPS opt-out identification. (67 reviews) - Users find it challenging to recover **accidentally deleted guides** in Pendo, preferring a self-service option to enhance convenience. (63 reviews) - Users experience a **steep learning curve** with Pendo, making initial configuration and customization challenging. (59 reviews) - Users note a **steep learning curve** with Pendo, making initial setup and customization quite challenging. (47 reviews) - Users face notable **data inaccuracy** issues, impacting reliability and complicating the overall user experience with Pendo. (44 reviews) - Limited Features (44 reviews) - Users find Pendo's pricing to be **very expensive** , especially as their usage increases over time. (42 reviews) - Not Intuitive (41 reviews) - Tagging Issues (39 reviews) - Users face a **learning difficulty** with Pendo due to complex setup and a non-intuitive interface. (38 reviews) ## Pendo Reviews ### 1. Insightful Tool with Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Gonzalo M. G. | UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Pendo?** I use Pendo to check customer satisfaction scores and draw insights from them, which I find quite useful. It's great for seeing the way users engage with our platform easily and helps me analyze how users interact with the product, including the percentage of users accessing certain parts. I also use Pendo as an intercept tool for surveys, which is handy. Additionally, Pendo has really helped with onboarding by directing us to specific bottlenecks and reducing friction. **What do you dislike about Pendo?** The support is pretty much lacking. People from Pendo don't seem to know what you're asking them for. Also, there's a steep learning curve. Setting it up was pretty hard, and it took a long time to get it going. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to check customer satisfaction scores and analyze user behavior. It helps us see how users interact with our platform and understand usage patterns, aiding in developing effective research directions and minimizing onboarding friction. ### 2. Effective Onboarding, Needs Better Metrics **Rating:** 4.0/5.0 stars **Reviewed by:** Emma P. | Content Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Pendo?** I use Pendo for in-app guides, personalized resource hubs, onboarding guides, and release tooltips. I really like the segmenting and guide goals because they help in delivering the right communications to the right users and tracking the success of those guides. Pendo makes getting communications and training to the right people at the right time easy. **What do you dislike about Pendo?** GUIDE METRICS!!! We need better guide metrics, especially with guide goals on embedded guides. AND dashboards need the ability to compare guides and highlight guides that need work/need to be looked at. Better auditing metrics IN THE PRODUCT, a LOT of manual work is required to highlight guides that may have issues and what those issues might be. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to ensure communication and training reach the right people at the right time, delivering precise messages to users and tracking guide success. ### 3. Pendo is Top Notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Zack H. | UX Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Pendo?** Pendo opens up a world of data that was usually behind the wall of dev/eng. With the power Pendo provides on insights within your product(s) you can use that to leverage meaningful ways to engage your customers and find direct insight from them. This in turn lets you get feedback from your customers to make informed decisions on what to create next. **What do you dislike about Pendo?** There is not much I dislike about Pendo to be honest. The NPS is going through a growing phase at the moment, but with that comes a lot more power behind it, just growing pains here and there. **What problems is Pendo solving and how is that benefiting you?** Becoming more transparent with our customers and providing them help on-demand. That was the first and pretty much easiest way to make Pendo a win right out the gate! ### 4. Strong tool for understanding user behavior and improving adoption **Rating:** 4.5/5.0 stars **Reviewed by:** Darshan K. | System Analyst Apprentice, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Pendo?** I like how easy it is to see feature usage and user behavior in one place with Pendo. The in-app guides and feedback tools are especially helpful for improving adoption without extra effort. They let us guide users inside the product and collect feedback in real time, so users don't get stuck and we don't have to rely only on support tickets or surveys. **What do you dislike about Pendo?** Some reports can feel a bit complex to set up, and some deeper analysis takes time to learn. More flexibility and simpler reporting would make it easier to use day to day. The initial setup was fairly straightforward, but getting most value out of advanced features took some time and learning. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to track feature usage and gather in-app feedback, which helps improve product adoption and make data-driven decisions. It removes guesswork by showing how users actually interact with the product, and the in-app guides and feedback tools enhance user experience without extra effort. ### 5. Data driven product experience, Pendo Turning user behavior into strategic roadmaps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Pendo?** I love the level of detail in the "Feature Use" analytics, which lets me see exactly how many accounts are interacting with specific UI elements like the "Date Range Document". The NPS dashboard is also incredibly intuitive, offering a clear visual breakdown of promoters, passives, and detractors, along with real-time response rates. Overall, it’s a powerful all-in-one solution that helps turn complex user behavior data into actionable product insights. **What do you dislike about Pendo?** The initial feature tagging in the app can be a bit finicky at times, especially if your application uses complex CSS selectors or includes dynamic elements. I’ve also noticed that the dashboard can occasionally take a few extra seconds to fully populate when switching between higher-volume data modules like “Visitors” and “Paths.” **What problems is Pendo solving and how is that benefiting you?** Pendo has solved our “data blindness” by giving us a single source of truth for how our users actually experience our product day to day. It has removed the need for manual NPS surveys by automating the feedback loop directly within the user workflow. This has had a direct impact on our engineering roadmap, since we can now prioritize feature fixes based on real usage data instead of relying on internal assumptions. ### 6. Platform Advancing, But Difficult to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan W. | Developer **Reviewed Date:** May 28, 2026 **What do you like best about Pendo?** Pendo is an all-in-one solution for Product and Success teams. I have visibility into my user base activity in my product, session replay capability, and a product feedback portal. All of this in one platform provides a lot of value and time savings to our team. **What do you dislike about Pendo?** Usability has always been a headache. We've been a Pendo customer for many years. Set-up and implementation of the core product and new add-ons is cumbersome and difficult. The Replay module is an exception to that. **What problems is Pendo solving and how is that benefiting you?** Pendo helps our Product team understand software usage by person and account. It helps us with visibility into improvements needed as we prioritize our product roadmap. It also helps our Services team understand account usage and health to better serve our clients. ### 7. Invaluable Insights and Wonderful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Pendo?** I use Pendo to monitor end user behavior inside our primary account management platform, which has around 18,000 users. I love using the top features, like the 'time to first use' tool, especially to monitor onboarding of newer clients. The embedded guides are great because they reduce the need for me to ask engineers for help. Tooltips are also handy for offering real-time solutions to potential problems. I really love guides as a whole, and I lean into using NPS for our product status satisfaction score. The dashboarding feature is fantastic, making it easy to share information with partners, stakeholders, and leaders. I also like the goal setting within guides. **What do you dislike about Pendo?** I don't love that I can't A/B test if I'm repeating my guide. I'm almost always going to repeat my guides because a lot of times our clients are coming into our platform and they could be pressed for time. I just don't love the idea of only having a guide display once, and I'd really love to play around with some A/B testing, but then I feel like I'm limited because I'm unable to display it more than once. Another thing that I don't love is filtering. Sometimes that filter follows me. Sometimes, you know, area features follow me. Sometimes they don't. Sometimes I'll clear a filter out, and my page is just blank, and I have to refresh it to get any information to load on the screen. I also really with the tagging. I don’t love how I can use the tagging tool with the heat map to get these suggested tags, and they never follow the best practices that Pendo encourages us to use. It would be nice if the tool just did it for me. **What problems is Pendo solving and how is that benefiting you?** Pendo helps me understand client usage of our platform, showing where users deviate from our intended design through NPS feedback and dashboards. It lets us address issues swiftly with tooltips or guides, adjusting to real user needs without extra work. ### 8. Intuitive UI and Powerful Segmentation for Targeted Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Angelo A. | Team Lead and Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Pendo?** Pendo provides an intuitive, well-organized UI that makes it easy to handle analytics and application integrations, such as in-app messaging, in a straightforward way. It also allows you to group metadata into segments, which helps you narrow your focus and target specific customer data more precisely. **What do you dislike about Pendo?** Pricing is my biggest concern when it comes to adopting Pendo. For businesses with only a small customer base, their pricing model can easily exceed the budget you’d typically set aside for analytics software. Their environment segmentation also leaves a lot of room for improvement. In general, they suggest combining dev, QA, and production users into a single bucket, which becomes harder to manage—especially if you need to run custom reports that focus only on production data. If the setup isn’t done correctly from the start, it can quickly become very challenging to maintain and report on accurately. **What problems is Pendo solving and how is that benefiting you?** Knowing insight about users and customers allow us to focus on product features which we can further extend and improve. This also allows us to bring into the roadmap those features which becomes key features of our product. ### 9. Empowers Data-Driven Design, But Tagging Tricky **Rating:** 4.0/5.0 stars **Reviewed by:** Katy F. | Principal Product Designer **Reviewed Date:** April 13, 2026 **What do you like best about Pendo?** I really like the replays in Pendo. They allow us to look at specific paths and workflows. The great thing about replays is that they uncover frustration points that we might not already know about. It's not just about saying something is hard to use; if you can actually show someone, it's much more convincing. The clip feature is also helpful because we can quickly show three or four clips in a row related to the same thing. **What do you dislike about Pendo?** We're having problems with tagging when using Pendo for Salesforce. Sometimes it's tricky trying to tag in Salesforce. The initial setup was tricky, mainly because of pushing the browser extension while using Salesforce. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to identify hard-to-use areas on our site, enabling data-driven design improvements. It provides clarity on issues where we get negative feedback, allowing us to understand and fix problems. ### 10. Powerful Guide Designer, Needs Analytics Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Jonna H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like the interface of Pendo. I really like the guide designer; I think it's fairly easy and fun to use. I also love the hot pink color of Pendo's branding. The guide designer is extremely valuable because it allows us to gather user feedback that helps our product managers make valuable decisions. We can connect with users to help with user retention and satisfaction, and also leverage guides as a way to communicate with users at the drop of a dime. I really like the ease of ability of tagging features, and, the guide designer, so I would recommend it. **What do you dislike about Pendo?** For me, there is a little bit of a gap with the analytics and how they actually meant something. It was hard to put myself into a data analytics mind as I don't have a background in that. So I wish there was a little bit more explanation in-app about what the analytics can actually tell you. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us understand user behavior on our platform, improving retention and satisfaction. It enables quick user communication, and the guide designer is valuable for gathering feedback and making informed decisions. ## Pendo Discussions - [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) - 2 comments, 2 upvotes - [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) - 1 comment, 1 upvote - [why is it so difficult to export reports](https://www.g2.com/discussions/why-is-it-so-difficult-to-export-reports) - 1 comment, 1 upvote - [What is one cool thing you figured out in Pendo?](https://www.g2.com/discussions/what-is-one-cool-thing-you-figured-out-in-pendo) - 1 comment, 1 upvote - [How do I change the badge for the resource center](https://www.g2.com/discussions/how-do-i-change-the-badge-for-the-resource-center) - 1 comment, 1 upvote - [View Pendo pricing details and edition comparison](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-12867901?section=pricing&secure%5Bexpires_at%5D=2026-05-29+13%3A29%3A33+-0500&secure%5Bsession_id%5D=72f6da7d-b9e1-48c6-8455-2334f4addd58&secure%5Btoken%5D=93d4b32d383e71a654aa2c469669619338c9c26ba4a8c43c3c02e024c28bc01d&format=llm_user) ## Pendo Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android Studio](https://www.g2.com/products/android-studio/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Egnyte](https://www.g2.com/products/egnyte/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jaggaer](https://www.g2.com/products/jaggaer/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - [OneAdvanced Financials](https://www.g2.com/products/oneadvanced-financials/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Pendo Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Pendo Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,030 reviews) - [Heap](https://www.g2.com/products/heap/reviews) - 4.4/5.0 (1,074 reviews) - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews)