Pendo Reviews & Product Details

Pendo is remarkable in offering deep insights regarding the interactions that users have with business products and services

The software offers resourceful onboarding guide to users concerning the products they use

All feedback and sentiments that users have concerning the products or brand are centrally positioned

The tool supports brilliant integration with other apps like analytics, helping users to collect insights

The tool has a dashboard that issues visual usage trends or patterns effectively Review collected by and hosted on G2.com.

Setting up Pendo yo track and guide users is something that calls for developers guide

The pricing model for Pendo is something that is very expensive and premium Review collected by and hosted on G2.com.

Pendo is magnificent in offering a comprehensive insight on how users interact with a product or service, tracking their moves

The software has walkthrough and app guides that outlines the process for onboarding this app

The platform allows users to collect insights or feedback concerning users interactions with products from a centralized system

The dashboard for Pendo has robust and visually enhanced reporting capabilities that are easy to interpret Review collected by and hosted on G2.com.

Pendo has some complexity, calling for technical overhead or guide

The app faces delays on real time analytical reports, which is frustrating Review collected by and hosted on G2.com.

I like that Pendo is a comprehensive tool that embeds user data across views, allowing me to get a 360-degree view of what users are doing and thinking. I appreciate their customer support, which is excellent and responsive. The new agent analytics feature is a game changer for us as we launch our own AI products, letting us track and understand how users interact with our LLM assistant. We also benefit from having a technical account manager who helps us get all the value we can from Pendo. Review collected by and hosted on G2.com.

Maintaining feature tags for analytics is a constant challenge and requires attention and dedicated responsibility. Pendo are introducing ways to make this process more robust but it is still a largely manual effort. The initial feature tagging effort was large and we made a number of mistakes which we are still correcting now. Review collected by and hosted on G2.com.

I like that Pendo makes it easy for us to understand how customers interact with products - for instance which features they use, how they navigate applications, where they drop of and so much more. This information is critical when improving our products to be user centric.

With this tool, it is always easy to know which features to add, identify new opportunities, and how we can encourage adoption by bettering user experience.

It comes with features that makes onboarding new customers easy - we can customize the journey through simple guidance and this ensures this see the value of the product.

The tool makes it possible offer help within the application which saves time and better user experience. Review collected by and hosted on G2.com.

It is all good with Pendo. Nothing really has failed. If anything, it has been an important/must-have tool. Review collected by and hosted on G2.com.

I appreciate the custom coding options available in Pendo, which significantly enhance its flexibility and usability. These options are especially valuable when the standard, in-the-box solutions fall short, as they allow me to tailor the software precisely to meet our unique needs and overcome specific limitations of Pendo itself, thereby resolving issues and addressing constraints effectively. Review collected by and hosted on G2.com.

I dislike the limitations in Pendo guides, as they do not offer as much guide metrics for dashboards, and new features cannot be copied across subscriptions. Additionally, Pendo's chat AI seems to replace the ability to create clear support tickets, and it fails to create tickets when there is a bug. There's also an issue where we need to tag an element on the page but point to a different element, particularly with embedded guides. I also find the initial setup of Pendo challenging and time-consuming. Review collected by and hosted on G2.com.

What I like best about Pendo is how seamlessly it connects product usage analytics with in-app guidance. It’s a rare combination that lets us both understand user behavior and act on those insights directly in the platform. The ability to create targeted walkthroughs, onboarding flows, and feedback polls without engineering support has been a game-changer for helping users adopt new features and for training internal teams. I've also always been a bit intimidated by creating my own dashboards to monitor feature and product usage and identify knowledge gaps, but Pendo makes this extremely simple and easy to setup and their excellent UI helps make the process enjoyable. Review collected by and hosted on G2.com.

Pendo is incredibly powerful, but some aspects of setup and organization can feel complex or disorganized, especially when managing multiple apps or large guide libraries. It takes some time to build a clean, scalable structure for tags, segments, and guides. That said, once it’s in place, the payoff is absolutely worth it. I'd love for Pendo to implement more options for organizing pages, features, dashboards, reports, guides, etc. Something like the ability to group things with sub-groups/folders or more ways to tag objects for simple filtering. Review collected by and hosted on G2.com.

Pendo provides robust analytics that make it easy to monitor user behavior in detail. The in-app guides are especially helpful for streamlining onboarding and encouraging users to adopt new features. By integrating analytics with user feedback, it becomes much easier to make informed product decisions. Overall, it serves as a comprehensive solution for boosting user experience and engagement. Review collected by and hosted on G2.com.

The interface may seem somewhat complicated for newcomers. Configuring advanced analytics or creating segments often necessitates some technical assistance. The pricing structure can be expensive, particularly for smaller teams or startups. There are also occasional delays with data syncing and generating reports. Review collected by and hosted on G2.com.

Pendo gives clear visibility into real user behavior and combines product analytics with an in-app guide, all without heavy engineer support. It helps teams quickly understand usage, validate features, and improve onboarding from one platform. Review collected by and hosted on G2.com.

Pendo has a steep learning curve and requires a lot of manual event tagging. Data is not real-time, and pricing can become expensive as usage grows. Review collected by and hosted on G2.com.

The customer support team stands out as one of the best — they are prompt, patient, and consistently provide clear guidance whenever issues arise or clarification is needed.

Integration with Pendo was straightforward, especially for embedding product analytics and in-app guidance. While there’s a slight learning curve for new users, the platform becomes intuitive over time, and the setup process is largely self-serve after the initial stages.

One of the strongest features is the ability to create in-app guides and run NPS surveys without needing code deployments.

Overall, Pendo has been a valuable addition to our product toolkit — especially for improving user engagement and closing the feedback loop efficiently. Review collected by and hosted on G2.com.

The platform currently lacks robust in-app filtering and sorting options. This makes it harder to drill down into specific user segments or behaviors directly within the interface, adding friction to analysis workflows.

There’s no native feature to identify users who have opted out of NPS surveys. This limits visibility into survey engagement gaps and makes it difficult to understand the full response context.

Pendo does not automatically exclude or manage decommissioned accounts, which can lead to inflated or misleading user data unless handled manually. Review collected by and hosted on G2.com.

I really appreciate being able to combine data analytics with customer in-app engagement, all through a no-code solution. This integration makes it much easier for me to manage both aspects without needing to write any code. Review collected by and hosted on G2.com.

To track features, you need to manually tag them. While this isn't difficult, it does add an extra step whenever you release something new. That said, Pendo has improved significantly and now makes tagging much easier with its tagging suggestions, which I find myself using quite often. Review collected by and hosted on G2.com.