# Pendo Reviews **Vendor:** Pendo.io **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,762 ## About Pendo Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. ## Pendo Pros & Cons **What users like:** - Users appreciate the **ease of use** in Pendo, enabling seamless analytics and user engagement without technical support. (202 reviews) - Users value the **seamless integration of product analytics and in-app guidance** , enhancing user engagement and feedback collection. (165 reviews) - Users value the **seamless connection of analytics and in-app guidance** in Pendo, enhancing engagement and understanding user behavior. (122 reviews) - Users appreciate the **exceptional customer support** from Pendo, enhancing their experience with clear guidance and prompt assistance. (116 reviews) - Users appreciate the **seamless integration of analytics with in-app guidance** , enhancing user experience and engagement effortlessly. (99 reviews) - Users find Pendo's **helpful features** invaluable for tracking customer interest and collecting reliable feedback efficiently. (83 reviews) - User Experience (79 reviews) - Easy Setup (77 reviews) - Intuitive (76 reviews) - Value (75 reviews) **What users dislike:** - Users find it frustrating that Pendo has **missing features** like in-app filtering, NPS tracking, and data management. (67 reviews) - Users struggle with **guide recovery limitations** , wishing for self-service options instead of needing to contact support for deleted guides. (63 reviews) - Users find the **learning curve challenging** , making initial setup and customization more time-consuming than expected. (59 reviews) - Users experience a **steep learning curve** with Pendo, requiring significant time and effort to fully utilize its features. (47 reviews) - Users report **data inaccuracy** issues that hinder effective decision-making and complicate the user experience. (44 reviews) - Limited Features (44 reviews) - Users find Pendo's pricing to be **very expensive** , especially as their usage increases over time. (42 reviews) - Not Intuitive (41 reviews) - Tagging Issues (39 reviews) - Users face a **learning difficulty** with Pendo due to complex setup and a non-intuitive interface. (38 reviews) ## Pendo Reviews ### 1. Insightful Tool with Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Gonzalo M. G. | UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Pendo?** I use Pendo to check customer satisfaction scores and draw insights from them, which I find quite useful. It's great for seeing the way users engage with our platform easily and helps me analyze how users interact with the product, including the percentage of users accessing certain parts. I also use Pendo as an intercept tool for surveys, which is handy. Additionally, Pendo has really helped with onboarding by directing us to specific bottlenecks and reducing friction. **What do you dislike about Pendo?** The support is pretty much lacking. People from Pendo don't seem to know what you're asking them for. Also, there's a steep learning curve. Setting it up was pretty hard, and it took a long time to get it going. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to check customer satisfaction scores and analyze user behavior. It helps us see how users interact with our platform and understand usage patterns, aiding in developing effective research directions and minimizing onboarding friction. ### 2. Effective Onboarding, Needs Better Metrics **Rating:** 4.0/5.0 stars **Reviewed by:** Emma P. | Content Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Pendo?** I use Pendo for in-app guides, personalized resource hubs, onboarding guides, and release tooltips. I really like the segmenting and guide goals because they help in delivering the right communications to the right users and tracking the success of those guides. Pendo makes getting communications and training to the right people at the right time easy. **What do you dislike about Pendo?** GUIDE METRICS!!! We need better guide metrics, especially with guide goals on embedded guides. AND dashboards need the ability to compare guides and highlight guides that need work/need to be looked at. Better auditing metrics IN THE PRODUCT, a LOT of manual work is required to highlight guides that may have issues and what those issues might be. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to ensure communication and training reach the right people at the right time, delivering precise messages to users and tracking guide success. ### 3. Pendo is Top Notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Zack H. | UX Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Pendo?** Pendo opens up a world of data that was usually behind the wall of dev/eng. With the power Pendo provides on insights within your product(s) you can use that to leverage meaningful ways to engage your customers and find direct insight from them. This in turn lets you get feedback from your customers to make informed decisions on what to create next. **What do you dislike about Pendo?** There is not much I dislike about Pendo to be honest. The NPS is going through a growing phase at the moment, but with that comes a lot more power behind it, just growing pains here and there. **What problems is Pendo solving and how is that benefiting you?** Becoming more transparent with our customers and providing them help on-demand. That was the first and pretty much easiest way to make Pendo a win right out the gate! ### 4. Strong tool for understanding user behavior and improving adoption **Rating:** 4.5/5.0 stars **Reviewed by:** Darshan K. | System Analyst Apprentice, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Pendo?** I like how easy it is to see feature usage and user behavior in one place with Pendo. The in-app guides and feedback tools are especially helpful for improving adoption without extra effort. They let us guide users inside the product and collect feedback in real time, so users don't get stuck and we don't have to rely only on support tickets or surveys. **What do you dislike about Pendo?** Some reports can feel a bit complex to set up, and some deeper analysis takes time to learn. More flexibility and simpler reporting would make it easier to use day to day. The initial setup was fairly straightforward, but getting most value out of advanced features took some time and learning. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to track feature usage and gather in-app feedback, which helps improve product adoption and make data-driven decisions. It removes guesswork by showing how users actually interact with the product, and the in-app guides and feedback tools enhance user experience without extra effort. ### 5. Data driven product experience, Pendo Turning user behavior into strategic roadmaps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Pendo?** I love the level of detail in the "Feature Use" analytics, which lets me see exactly how many accounts are interacting with specific UI elements like the "Date Range Document". The NPS dashboard is also incredibly intuitive, offering a clear visual breakdown of promoters, passives, and detractors, along with real-time response rates. Overall, it’s a powerful all-in-one solution that helps turn complex user behavior data into actionable product insights. **What do you dislike about Pendo?** The initial feature tagging in the app can be a bit finicky at times, especially if your application uses complex CSS selectors or includes dynamic elements. I’ve also noticed that the dashboard can occasionally take a few extra seconds to fully populate when switching between higher-volume data modules like “Visitors” and “Paths.” **What problems is Pendo solving and how is that benefiting you?** Pendo has solved our “data blindness” by giving us a single source of truth for how our users actually experience our product day to day. It has removed the need for manual NPS surveys by automating the feedback loop directly within the user workflow. This has had a direct impact on our engineering roadmap, since we can now prioritize feature fixes based on real usage data instead of relying on internal assumptions. ### 6. Invaluable Insights and Wonderful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Pendo?** I use Pendo to monitor end user behavior inside our primary account management platform, which has around 18,000 users. I love using the top features, like the 'time to first use' tool, especially to monitor onboarding of newer clients. The embedded guides are great because they reduce the need for me to ask engineers for help. Tooltips are also handy for offering real-time solutions to potential problems. I really love guides as a whole, and I lean into using NPS for our product status satisfaction score. The dashboarding feature is fantastic, making it easy to share information with partners, stakeholders, and leaders. I also like the goal setting within guides. **What do you dislike about Pendo?** I don't love that I can't A/B test if I'm repeating my guide. I'm almost always going to repeat my guides because a lot of times our clients are coming into our platform and they could be pressed for time. I just don't love the idea of only having a guide display once, and I'd really love to play around with some A/B testing, but then I feel like I'm limited because I'm unable to display it more than once. Another thing that I don't love is filtering. Sometimes that filter follows me. Sometimes, you know, area features follow me. Sometimes they don't. Sometimes I'll clear a filter out, and my page is just blank, and I have to refresh it to get any information to load on the screen. I also really with the tagging. I don’t love how I can use the tagging tool with the heat map to get these suggested tags, and they never follow the best practices that Pendo encourages us to use. It would be nice if the tool just did it for me. **What problems is Pendo solving and how is that benefiting you?** Pendo helps me understand client usage of our platform, showing where users deviate from our intended design through NPS feedback and dashboards. It lets us address issues swiftly with tooltips or guides, adjusting to real user needs without extra work. ### 7. Intuitive UI and Powerful Segmentation for Targeted Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Angelo A. | Team Lead and Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Pendo?** Pendo provides an intuitive, well-organized UI that makes it easy to handle analytics and application integrations, such as in-app messaging, in a straightforward way. It also allows you to group metadata into segments, which helps you narrow your focus and target specific customer data more precisely. **What do you dislike about Pendo?** Pricing is my biggest concern when it comes to adopting Pendo. For businesses with only a small customer base, their pricing model can easily exceed the budget you’d typically set aside for analytics software. Their environment segmentation also leaves a lot of room for improvement. In general, they suggest combining dev, QA, and production users into a single bucket, which becomes harder to manage—especially if you need to run custom reports that focus only on production data. If the setup isn’t done correctly from the start, it can quickly become very challenging to maintain and report on accurately. **What problems is Pendo solving and how is that benefiting you?** Knowing insight about users and customers allow us to focus on product features which we can further extend and improve. This also allows us to bring into the roadmap those features which becomes key features of our product. ### 8. Empowers Data-Driven Design, But Tagging Tricky **Rating:** 4.0/5.0 stars **Reviewed by:** Katy F. | Principal Product Designer **Reviewed Date:** April 13, 2026 **What do you like best about Pendo?** I really like the replays in Pendo. They allow us to look at specific paths and workflows. The great thing about replays is that they uncover frustration points that we might not already know about. It's not just about saying something is hard to use; if you can actually show someone, it's much more convincing. The clip feature is also helpful because we can quickly show three or four clips in a row related to the same thing. **What do you dislike about Pendo?** We're having problems with tagging when using Pendo for Salesforce. Sometimes it's tricky trying to tag in Salesforce. The initial setup was tricky, mainly because of pushing the browser extension while using Salesforce. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to identify hard-to-use areas on our site, enabling data-driven design improvements. It provides clarity on issues where we get negative feedback, allowing us to understand and fix problems. ### 9. Powerful Guide Designer, Needs Analytics Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Jonna H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like the interface of Pendo. I really like the guide designer; I think it's fairly easy and fun to use. I also love the hot pink color of Pendo's branding. The guide designer is extremely valuable because it allows us to gather user feedback that helps our product managers make valuable decisions. We can connect with users to help with user retention and satisfaction, and also leverage guides as a way to communicate with users at the drop of a dime. I really like the ease of ability of tagging features, and, the guide designer, so I would recommend it. **What do you dislike about Pendo?** For me, there is a little bit of a gap with the analytics and how they actually meant something. It was hard to put myself into a data analytics mind as I don't have a background in that. So I wish there was a little bit more explanation in-app about what the analytics can actually tell you. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us understand user behavior on our platform, improving retention and satisfaction. It enables quick user communication, and the guide designer is valuable for gathering feedback and making informed decisions. ### 10. Highly Flexible, Essential for All Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Erik I. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like the flexibility of Pendo. We're able to pretty much do anything that's asked within Pendo, and I don't have to wait for dev resources. It's a real time saver and has helped us out in emergencies. We've had outages where we put embedded guides up and disable certain buttons to throttle traffic. It's great for all things, I think. Also, installing it on other applications was really easy, just needing to copy a snippet, get a pull request through dev, and then launch it. **What do you dislike about Pendo?** I wish they'd go back and relook at some of the features that they launched in the past. You know, things like the announcements module are just awful. And I think every customer uses announcements. I don't know why you can't click on the column headers. You can't search. You can't filter. You can't do anything in there. It feels like they fall into that same trap where they chase features and once they get the shiny thing, they move on to the next shiny thing instead of necessarily completing their engineering and adding features in. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for onboarding, user engagement measurement, and data synchronization, which saves time and supports rapid response during emergencies. Its flexibility allows me to manage tasks without waiting for dev resources. ### 11. Powerful Insights with Some Setup Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Wes R. | Head of Product, Strategic Intelligence, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I really like how Pendo's event tagging and replay videos offer much deeper insight and context compared to basic web analytics tools. The Leo agent in the Pendo admin and MCP are fantastic because they allow me to ask questions against Voice of Customer (VoC) data. Pendo helps identify what features and content our users access the most and least, and this is essential for comparing against qualitative research. It effectively highlights where users might struggle in the user interface and gives insights on when customers might not be getting the same value from our product. **What do you dislike about Pendo?** Implementation across products has been tricky over past 2 years and required regular reconfiguration. Ensuring that visitor ID is the same across products. Knowing when a Pendo app should map to one or many of our product apps. Knowing how to handle a single product that has several URL subdomains has been challenging. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to identify user feature access, user struggles in the UI, and when customers lose product value. It helps compare usage data with qualitative research and manage in-product guides and surveys. ### 12. Powerful Analytics with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Karen P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for analytics to understand teacher, student, and admin behaviors and feature adoption on my edtech platform. I appreciate that Pendo gives us visibility into what our users are actually accessing and provides insights into how they are getting there. It helps us gauge feature adoption and provides valuable data to inform future investments and product features. I like Pendo's power; there is such a wealth of information gathered and so many ways to analyze, report, and surface information. **What do you dislike about Pendo?** I want more trust in the data that Pendo is pulling and the ability to look under the hood to understand how it got its results. I want stronger filtering capabilities and more flexibility in how far I can drill down into my data. At the moment, I feel very constrained. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for analytics on my edtech platform to understand behaviors and feature adoption. It gives us visibility on user access, and insights on how they navigate, and helps gauge feature adoption, providing valuable data for future investments. ### 13. Intuitive Platform with Customization, Lacks Notification Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Pendo?** I find Pendo easy to use, and I appreciate its level of customization, which helps me be good at my job. I love the segments and guides, as they provide a lot of flexibility, making it easy for me to narrow down populations to track and communicate with. It also makes it fast and easy to get users to get on calls with me and allows me to get quick quantitative and qualitative data. **What do you dislike about Pendo?** I think Pendo needs to build out its notification functionality. I'd like to be notified of certain behaviors, like the submission of guide polls, through email or Slack notifications. Currently, I find myself checking Pendo too often during the day because it doesn't notify me when there's something I need to see. Also, while I wasn't responsible for the code setup, I found that tagging had a learning curve. **What problems is Pendo solving and how is that benefiting you?** Pendo makes it fast and easy to connect with users, gather quick quantitative and qualitative data, and track and communicate with specific populations. ### 14. Stable and User-Friendly, But Debugging Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like that Pendo is easy to use and the platform is very stable with many use cases. In our company, everyone can use Pendo, and roles like BSAs, POs, and AMs use it for validating, researching, and other tasks. I find it valuable for communications and education, and it helps in improving UX. Specifically, Account Managers find it helpful for validating user feedback when issues need escalation. Overall, different roles within our company can effectively use it in various ways. **What do you dislike about Pendo?** Debugging broken guides is not very easy. In our company, we are working on fixing interactions between development and UX (admins of Pendo) in what Pendo refers to, because sometimes there are changes in the app that break guides and tagging. So when I go see our list of guide issues to fix them, I find it difficult to debug. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for gaining insights into users' app usage, conducting research, communication, education, and improving UX. ### 15. Powerful Data Insights, Needs Better Tagging Features **Rating:** 4.5/5.0 stars **Reviewed by:** Navdeep A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I appreciate how Pendo allows me to leverage the dashboard to get a heartbeat on my product areas. It helps me validate customer usage, like if users are dropping off at a specific step in a form. Pendo allows us to identify and address these issues effectively by using guides or embedding surveys, enhancing the overall user experience. Once I was shown the step-by-step setup, it was easy to use, even though it was overwhelming at first. **What do you dislike about Pendo?** Getting an executive dashboard for leaders where all areas like both mobile apps and browser are consolidated... and the biggest pain point at my workplace is getting clean tagging with people moving areas. It's hard to find what others tagged, so I would love a crawler that cleaned up tags like an aid, so I, as a product manager, can work with the crawler page by page and click yes to tag it, and it automatically tags the page for me and going forward if that product is passed on, it keeps that memory. Also, it's about getting new members to actually use Pendo. Once I was shown step by step, it was easy, but at first, it was overwhelming. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to analyze customer usage data, identify drop rates, and improve user experience with guides and surveys. It also lets me monitor product areas through dashboards. ### 16. AI Tag Maintenance is a Game-Changer, Metadata Audit Needs Speed and the same efficiencies **Rating:** 4.0/5.0 stars **Reviewed by:** Marie K. | Director of User Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like Pendo's feedback feature, and I think the new AI tag maintenance feature is a game changer. Just last week, I started using it to see broken tags, and it has really wowed me by helping me clean up Pendo. **What do you dislike about Pendo?** Metadata audit. Please make metadata audit as fast as the new tag maintenance to catch the data errors early. Right now I have to ask a TAM to run an audit of our meta data. This is time consuming takes weeks to get back and more weeks to fix the issue. I want a page like tag AI maintenance to show me what metadata fields are repetitive and which API they are coming from and how often it is being pulled. I inherited a disaster and spent BTL to fix it. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for product analytics and user metrics. It helps with product adoption and understanding user behaviors. ### 17. Effortless Insight with Pendo's Intuitive Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Wilson X. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I love using Pendo for discovery and post-release processes, especially for creating reports for ELT. It solves user behavior and product roadmapping challenges during discovery, and lets me know the success of a launch and KPIs during post-release. The fact that it creates beautiful dashboards for ELT is a big plus. What I like most is its ease of use and that it requires no coding. Before Pendo, I had to pull SQL queries, but now with tagging, I can see metrics and user behavior quite easily and drill into specific users, which was a challenge with SQL. The initial setup was easy, making Pendo even more valuable to me. **What do you dislike about Pendo?** I find the limit of only two groups in the dashboard frustrating. I wish there was no such restriction. It would also be great to have combined metrics for our iOS, Android, and desktop platforms for better analysis. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for user behavior and product roadmapping. It helps assess launch success and KPIs post-release. For ELT, it creates beautiful dashboards. With no coding, I replace SQL queries using tagging to see metrics and user workflows instantly. ### 18. Intuitive Analytics with AI-Powered Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like the ease of using Pendo; it's intuitive and backed by AI to suggest improvements. Thanks to Pendo, we can see where client pain points are and where they are succeeding. We can see what is and is not working in their experience, all powered by AI. Pendo helps us understand what is and is not working for our clients instead of waiting for them to contact us with their complaints. We see when they go in circles trying to find the right path for their journey and when they are able to quickly locate the options they want. Pendo uses AI to auto-suggest improvements and to perform baseline data analytics for us, allowing us to do a deeper dive on the information we need. **What do you dislike about Pendo?** I wish I could edit Pendo guides without opening them in our application. Due to our SSO, I can't open the guides for edit directly from Pendo. I have to open Pendo and then open the application in a separate window, then use Developer Tools to access the Pendo guides. It would be significantly easier if I could edit within Pendo and then only go to the application for the final review when I'm ready to go. **What problems is Pendo solving and how is that benefiting you?** Thanks to Pendo, we identify client pain points and successes without waiting for complaints. It shows how users navigate our software and highlights their journey, backed by AI-driven insights and suggested improvements. ### 19. Intuitive Tool with Robust Analytics Features **Rating:** 4.5/5.0 stars **Reviewed by:** Gretchen F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo to track user interaction with our product, helping to uncover both positive and negative patterns and reporting data like adoption and usage. Pendo makes it easy for me to see general metrics and drill into specific problem areas. I love that it is more intuitive and discoverable compared to our previous platform. It simplifies tagging by identifying and recommending elements on a page, reducing my workload. I appreciate that it automatically suggests metrics and data I might be interested in and informs me about features I could tag. The initial setup was easy. **What do you dislike about Pendo?** I'm still learning how to be better at naming conventions, and in the future I want Pendo to tag for me because it's a lot of work. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to track user interactions and report data to the organization. It helps uncover patterns and solve specific questions about our product. It's more intuitive than other platforms and suggests relevant metrics, making my work easier. ### 20. Deep Analytics with a Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I appreciate the depth of Pendo's capabilities. Moving from a similar system, Pendo simply offers more with greater detail than our previous platform. The various reporting types with analytics allow us to make product design decisions and provide valuable user data and metrics to our customer-facing team, which improves their experience and reach with our customers. **What do you dislike about Pendo?** While Pendo is deep, it’s also easy to drown in all the things you can do. I’m the solo Pendo user and am leading the implementation. I’ve completed the Pendo web training, which was great, but at times I still feel lost and occasionally overwhelmed with setting everything up properly. I think it really comes down to needing guidance on what to set up. For example, there are numerous analytics and reports but at the start, I had no idea what I should run, set up, or focus on first. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for product data analytics and user self-guided tours, helping inform design decisions and reduce user issues. ### 21. Powerful Insight Tool with A/B Testing Trade-Off **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo to measure journey deviations, conduct surveys, provide in-app training guides, and track the adoption of tools and features. I like that it solves user complexities by allowing us to discover use cases not originally part of product builds and helps us ensure user retention by driving change. The non-technical requirements to tag, build, and track data sets are a plus because they preserve our engineering bandwidth. This capability allows us to draw insights and bring best-in-class epics to our team for prioritization. **What do you dislike about Pendo?** We rely heavily on A/B testing and analysis. Currently, this is something we have to complete offline through downloading data and segmenting. Also, it was difficult on federated tools but easy on non-federated web applications. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to measure journey deviations, survey, provide in-app training guides, and track adoption. It solves user complexities by highlighting unplanned use cases, preserving engineering bandwidth, and helping us drive change for user retention. ### 22. Effortlessly Boosts User Engagement in Healthcare **Rating:** 5.0/5.0 stars **Reviewed by:** Alex C. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Pendo?** I really love the Pendo guides. They are super helpful, especially when we do user surveys and user recruitment. We've used them a lot for new feature launches and other similar activities. It makes things way easier for us because we can just set up the guides, and then it's completely self-service for our users, which are healthcare providers and their office staff. This has increased our engagement with our users quite a bit. **What do you dislike about Pendo?** I think one of the biggest issues we run into is visibility across the entirety of our platform because of legal restrictions in the healthcare space. There's not anything specific that Pendo can do, I think it's just the nature of the industry that we're in. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for our external user-facing applications. It's valuable for provider and patient engagement, making it easier to conduct user surveys and launch new features. The self-service guides increase our user engagement by allowing us to connect at optimal times. ### 23. Seamless User Interviews, Complex Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda W. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Pendo?** I use Pendo for in-app guides to recruit and schedule user interviews and usability tests. It’s more effective than what we were using before for this use case and less expensive than dedicated tools we've explored. Since we already pay for Pendo, expanding it to this use case was cost-effective. I also like how fairly easy it is to get a guide up and running quickly. Additionally, we’ve been able to schedule a steady stream of interviews by integrating Pendo with Calendly. **What do you dislike about Pendo?** It's a steep learning curve because the tool is so complex and does require more collaboration with engineering than you may think from a sales pitch, because what you want to measure may not be available on a click so it may require a track event to be created by an engineer. Difficult initial setup. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for in-app guides to schedule user interviews. It's more cost-effective than other tools we've tried because we already pay for Pendo, and it's easy to set up guides quickly. ### 24. Powerful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Craig F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Pendo?** I use Pendo for analytics and user education. It's been a massive help for gaining quantitative data that I can't source due to how my app is used. I love how easy it is to get a survey I want to run into production. Moreover, I really appreciate how funnels and dashboards can quickly show me how a rollout is progressing, helping me measure the success of a new feature I'm driving adoption for. Surveys help me turn a sense of how something is working into quantitative data, and funnels and dashboards show me who is taking all the steps to adopt a feature, which is incredibly useful. The initial setup was pretty easy, and the Pendo team was really helpful in guiding my engineers through the complicated parts. **What do you dislike about Pendo?** They're working hard on AI support. Sometimes it's ok. Sometimes I still need a human to help me. Just getting a support bot chat started is a multi-step process. And sometimes it just can't answer my questions like a Pendo employee can. **What problems is Pendo solving and how is that benefiting you?** Pendo helps me gain quantitative data on app usage, measures the success of new feature adoption, and simplifies running surveys to collect data. ### 25. Effortless Setup, Deep User Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Principal Technical Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Pendo?** I love Pendo's simple initial setup, particularly how easy it is to add the snippet. I find its advanced capabilities through the use of metadata impressive, allowing for a deeper analysis. I appreciate that any feature click or page view is reportable from the moment the snippet was installed, even if it wasn’t tagged initially. The embedded guide features are great because they let us insert content into the user experience in a non-disruptive way, and I really value the deep insight I get into user behaviors across our platforms. **What do you dislike about Pendo?** The historical metadata concept is not supported in all areas of Pendo, which limits some of our reporting capabilities. It's quite manual to build many similar reports and dashboards. **What problems is Pendo solving and how is that benefiting you?** Pendo provides deep insight into user behaviors, allowing us to communicate with customers effectively at the point of use and embed content non-disruptively. It enables complex analysis across multiple products on one platform. ### 26. Robust Tool with Creative Potential and Setup Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie Q. | Instrctional Designer & Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Pendo?** What I like most about Pendo is how fun it is to create in-app guides. It's a bit creative, which I enjoy, and I enjoy working with my other coworkers on building out education, tooltips, and the resource center at our company. I think it's got a lot of great tools and features that we can use if just used properly. There's a lot that Pendo can do and a lot that I find is very exciting. **What do you dislike about Pendo?** We have some issues with segmenting within the Pendo account, and we're still working on it. It's also about figuring out who is responsible for what, which is something we are still working on. Plus, the initial setup was a bit difficult. We kind of started at the end, and now we have to backtrack and start from the beginning, so setup was a little bit hard. **What problems is Pendo solving and how is that benefiting you?** Pendo helps with onboarding new users and reducing support ticket issues. It's fun creating in-app guides and working with colleagues on educational resources. ### 27. Innovative Product Analytics with Room for Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Juhi K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like the innovation and quick pace at which Pendo develops and ships. I also like the new AI tooling. I think they went to market pretty fast on that and they are taking big bets even with AI changing at such a rapid pace. **What do you dislike about Pendo?** Because of the way that our UUX has been tagged, sometimes it's hard to track every element that our FIs care about. Also because of the way our UUX has been tagged, it is hard to use embedded guides in the ways we imagined. I also think there are portions of Pendo we don't touch at all like NPS. We could be adopting parts more - and our FIs could also be adopting portions of OEM more too. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us understand UI effectiveness and tracks feature usage over time. For financial institutions, it reveals visitor engagement and obstacles, and its Guides simplify workflows. ### 28. Innovative Solution Enhancing User Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** LaTobia A. **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for onboarding, walkthroughs, tool tips, and customer notices, as well as data and analytics. I like the usability of it. While there's a slight learning curve if you're new to it, it's always innovating and makes my job as a PMM easier for deploying messaging and announcements. It helps take customer onboarding to another level beyond just point and click instructions. I also appreciate innovations like Leo that help me find analytics faster, improve messaging, and suggest new ways to promote under-utilized features. **What do you dislike about Pendo?** I wish there was a way to trigger a delay of guides after a customer clicks a feature or submit button. That would help with CSAT or other feedback surveys once a customer completes a task. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for onboarding, walkthroughs, tool tips, and insights, solving adoption issues by creating meaningful first-time user experiences and gaining deep insights into customer actions. ### 29. Intuitive Interface and Deep Insights with Pendo **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I appreciate Pendo's very friendly user interface, which allows me to easily dive deep into workflows and also view things from a zoomed-out perspective. The capability to locate user workflows, feature clicks, funnels, and paths with ease is a big plus for me. I love that I can click into the UI elements and charts to get more detailed information, such as specific clicks, navigation paths, drop-off points, and which user segments are using a particular feature. **What do you dislike about Pendo?** I think that having the ability to tag things quicker and more effectively will be a big help. I understand that this is something that is coming in the future, but I don't have access to it yet. **What problems is Pendo solving and how is that benefiting you?** Pendo helps me understand user workflows and feature adoption, providing insights into how users navigate and use our portals. It makes identifying and contacting active users easier, enhancing usability testing and engagement. ### 30. Insightful User Analytics with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Erica C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I find Pendo very useful for reporting, user analytics, guides, and dashboards. It helps me identify users for beta testing and targets for UX testing, and I appreciate how it prepares me for client calls with usage data. I like being able to quickly pull feature-level data the best, as it helps me figure out good users to target for user experience research and also who is adopting features. Additionally, I use it for bug bashes to give the team various users to test with. The initial setup was easy from my previous job experience. **What do you dislike about Pendo?** Segments are case sensitive. This is a major issue. I make segments for clients using email domains, and often miss users due to the case sensitivity, leading to distrust in data **What problems is Pendo solving and how is that benefiting you?** Pendo helps me identify beta testers and UX targets, come prepared to client calls with usage data, and track feature adoption. ### 31. Centralized Analytics and Easy Setup with Pendo **Rating:** 4.0/5.0 stars **Reviewed by:** Sadiqur S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I really like Pendo's intuitive interface, which is simple to understand and learn quickly, and it's easy to set up. I appreciate the centralized nature of all the products across Pendo compared to managing multiple different software or platforms for analytics, guides, and more. Pendo makes it easier to get set up and use than other tools we've used, like Amplitude and Appcues. **What do you dislike about Pendo?** I feel like a few things that can improve are definitely ways to simplify tagging of features, potentially automate this process when new features are released as well as for current existing features. Also suggest track events to implement. It took a bit of time, we are still working to setup our resource center which has been pretty time consuming. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us keep track of data, define metrics before development, and set up guides to assist users in understanding our content. ### 32. Effective User Engagement with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle B. | Manager of digital engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like using Pendo to gather product usage data and deploy in-app guides for user engagement, onboarding, adoption, and announcing feature changes. It helps us reach the right users at the right place at the right time and is more effective than email. I appreciate Pendo's ease of use and the close connection between data and taking action on that data. The initial setup was very easy, and I use integrations with Slack, Salesforce, and Pendo MCP with Claude. Pendo is also an industry leader and consistently releases delightful features. **What do you dislike about Pendo?** It can be hard to manage a legacy implementation of Pendo with lots and lots of old feature tagging, guides. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to gather product usage data, deploy in-app guides for onboarding, and drive adoption. It helps us reach users at the right time and is more effective than email, with easy data-action connections. ### 33. Highly Customizable, Insightful Analytics Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Colin B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo to gain insights on how my customers are using or not using my app. It lets me direct them to resources, identify risks, and drive adoption. I really like how customizable and user-friendly it is, as it gives us so much depth. I especially value the user journeys, widgets, and data reports, as they let us see exactly how customers use our app and where they fall off. The initial setup was also easy for us. **What do you dislike about Pendo?** Building reports is very manual and it's not always clear what features will help us. I wish we could add context about specific customers to complement the usage analytics. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to gain insight into customer app usage, direct them to resources, identify risks, and drive adoption. Pendo's user journeys, widgets, and data reports help us see exactly where customers fall off. ### 34. Intuitive, Data-Driven Insights with Superb Team Support **Rating:** 4.5/5.0 stars **Reviewed by:** Dianni O. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for various tasks, including capturing user feedback to help prioritize and plan roadmaps, and understanding user behavior through analytics. I also send out in-product messages using guides. I find Pendo intuitive to use and easy to understand, and I love working with the dedicated team. Unlike other tools that feel clunky and not well thought out, Pendo is intentional in its design, which really stands out. **What do you dislike about Pendo?** The setup and tagging could be improved. It takes our engineering teams a while to get code on page. I'd love if there was a way to auto tag our features. Depending on the team, the initial setup was easy for some and difficult for others. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to capture user feedback, prioritize roadmaps, and understand user behavior. It provides data-driven insights into user journeys, eliminating guesswork on adoption and usage. ### 35. User-Friendly Guide Creation, Needs Better Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Priya S. | Ops Products & Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Pendo?** I like how easy Pendo is to use. I don't have to know any coding or any of that. I can just go in and start working on what I need to work on. I mostly use it for guides and I think it's really easy to create the guide. **What do you dislike about Pendo?** So I guess the first thing would be when creating guides, being able to type directly in the text box rather than the box off to the left. And then the second one would be to organize guides better in the resource center. Right now, if you have a bunch of guides, you can't, like, categorize them with, like, a drop down or anything. You have to go in and create several separate modules. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to create guides that educate users, bring awareness, and provide knowledge. ### 36. Transforms User Insights into Actionable Data **Rating:** 4.0/5.0 stars **Reviewed by:** Sandra C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Pendo?** I use Pendo to quickly understand user behavior and take action in real-time. I find it easy to guide users, gather feedback, and improve the product experience without needing constant engineering support. I appreciate how easy it is to connect user behavior with feedback in one place. I really like the ability to quickly create in-app guides, track feature adoption, and measure impact without heavy setup. **What do you dislike about Pendo?** Tagging still requires engineering assistance in many cases, which slows things down. To reduce reliance on engineers adding unique IDs, Pendo could make tagging more resilient and flexible for non-technical users. Allow tagging without needing individual element IDs. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us understand user interactions, identify friction points, and enhance feature adoption. It simplifies gathering in-app feedback, guiding users, and making data-driven decisions without engineering dependency for every update. ### 37. Comprehensive Insights with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** 🦩 Robert R. | Vice President Product, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Pendo?** I like that Pendo is a comprehensive tool that embeds user data across views, allowing me to get a 360-degree view of what users are doing and thinking. I appreciate their customer support, which is excellent and responsive. The new agent analytics feature is a game changer for us as we launch our own AI products, letting us track and understand how users interact with our LLM assistant. We also benefit from having a technical account manager who helps us get all the value we can from Pendo. **What do you dislike about Pendo?** Maintaining feature tags for analytics is a constant challenge and requires attention and dedicated responsibility. Pendo are introducing ways to make this process more robust but it is still a largely manual effort. The initial feature tagging effort was large and we made a number of mistakes which we are still correcting now. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to understand user behavior, identify feature usage, and address friction points. It provides a comprehensive view with user feedback and sentiment. The agent analytics feature is key for tracking AI interactions. Their excellent customer support enhances our use of the product. ### 38. Pendo: Insightful Data, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Strategic Customer Success Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Pendo?** I use Pendo for work to better understand my customers and how they interact with my products. I appreciate that it lets me know when customers are frustrated or happy. I like all the data insights Pendo provides. We are able to launch guides to interact with our users and take pulse surveys. The help resource center is great, and the initial setup was easy. **What do you dislike about Pendo?** better navigation on how to leverage your products **What problems is Pendo solving and how is that benefiting you?** I use Pendo to understand customer interactions and know when they're frustrated or happy. Pendo provides data insights and lets us launch guides and surveys to engage with users. ### 39. Streamlined Onboarding but Challenging Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Mel C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I find Pendo very easy to use and appreciate its capability to integrate with our full tech stack. It integrates well with HubSpot, which we use as our MAP. This integration allows us to customize emails and outreach based on who is and isn't using a certain feature. Additionally, it helps us do a better job with lead scoring. I'm also excited that Pendo is developing Novus, which will solve issues by auto-tagging and updating our guides. **What do you dislike about Pendo?** The manual tagging is a pain. We release new features every 3 weeks. The initial setup of Pendo was painful. We purchased it in December, it's now the end of March and it's still not live. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to expedite onboarding with guides and expand feature adoption, solving self-onboarding challenges and enabling customized nurture sequences for better user engagement. ### 40. Empowers Data-Driven Decisions with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I find Pendo to be a great start for our team, which hasn't been analytically focused. It allows us to make decisions based on real data instead of just gut feeling. I appreciate how we're now able to understand what users are doing in our product, which helps us identify and remove features that are not being used but are costly to maintain. I like the different capabilities that Pendo offers to keep expanding the product and gaining more insights for better decision-making. Additionally, the initial setup of Pendo was very simple for our team. **What do you dislike about Pendo?** Right now we really want to capture user feedback but it is very difficult to capture it with our use case. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to transition my team to data-driven decisions. It helps us understand user behavior and eliminate unused, costly features. ### 41. Powerful Insights, But Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Lior R. | Associate Product Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like the convenience of coming to Pendo with a research question and refining that question. Usually, PMs don't know exactly what data they're looking for, so before conducting an entire research project, Pendo is extremely helpful in helping us identify goals and success metrics. I also appreciate how it allows sending messages to customers without developer time and helps understand general usage without having to build an event. **What do you dislike about Pendo?** Pendo is complicated because our code base is complicated, so it takes at least a year of commitment to feel confident in speaking on that data. The initial metadata setup is difficult because engineers don't understand that implementation as well and aren't used to testing metadata in Pendo. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for measuring behavior and sentiment, sending messages to customers without developer time, and understanding general usage easily. ### 42. Easy to Use, Yet Segment Creation Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Caitlin E. **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like how easy Pendo is to use and I love that it can retroactively tell me things about component usage. Knowing how many users interact with certain components helps me make decisions about their importance and usability. I also like what you're doing with the new AI feature for net new companies, and it would be great to have those features available for large enterprise clients like us, especially auto-tagging and dashboards that surface vital information. **What do you dislike about Pendo?** The tagging feature is hard to use and I hate setting up my own dashboard. Also creating segments is difficult due to the way our engineers set that up. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to create guides and walkthroughs, solicit feedback, and track usage. It helps communicate quickly with customers and track their movements, making decisions on how components are used. ### 43. Valuable Insights with Room for Graph Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Costina D. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like the ability to easily create segments and create reports with Pendo. It gives me insights on what areas and insurance plans are being looked at and helps identify where payer education is needed. **What do you dislike about Pendo?** The actual graphs for Pendo exports. I have to manually type out each of the benchmark numbers for line charts and it takes me hours. I wish there were also more graphs available. Kind of easy. Was very overwhelming being one of the first products to implement this in my company. Felt like I needed to study Pendo on the side. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to track healthcare professionals and patients, see user engagement, identify important information, and guide pharma market strategies. It provides insights on areas and insurance plans that need payer education and allows easy segment creation and report generation. ### 44. Empowers Product Analytics, Needs Better Governance **Rating:** 3.5/5.0 stars **Reviewed by:** Lazare K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like how Pendo helps me with product analytics by providing data on clicks, usage, and page views. The retroactive tagging feature is particularly convenient because it allows me to tag features after the fact and access data from when a feature wasn't correctly tagged. This is especially useful during product launches and when we're considering analytics afterward. **What do you dislike about Pendo?** Governance is a challenge, especially in terms of knowing who owns what and who changed what. It feels disorganized, like the 'far west.' I also have issues with the tag lifecycle, including how to archive tags and detect broken tags. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for product analytics. It helps me get data on clicks, usage, and page views. Retroactive tagging is convenient because it lets me tag features and access past data even if the feature wasn't tagged earlier. ### 45. Quick User Behavior Insights and In-App Guidance in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** M M. | Sr Director, Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Pendo?** It gives quick visibility into user behavior and feature adoption without heavy engineering effort. Having analytics and in-app guidance in one platform makes it easy to drive adoption and measure impact. **What do you dislike about Pendo?** It can be complex to configure and maintain, and some analyses require training and a learning curve. **What problems is Pendo solving and how is that benefiting you?** It helps us understand how users interact with our product and where to guide them. While we are still in the early days of Pendo adoption, we are already benefiting from using guides and capturing user behavior, including unique users and how much time they spend in the tool. ### 46. Boosts User Understanding and Reduces Support Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Abbas N. | Sr. Model Based Software Design Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Pendo?** I appreciate how Pendo helps our team see user problems and fix them directly inside the app. It allows us to find problems fast instead of guessing, which helps reduce the confusing parts for users and decreases the need for support. This makes the app easier to use, allows users to get help faster, and they feel less frustrated. For our team, it means spending less time solving repeat problems. Additionally, the initial setup of Pendo was pretty easy. **What do you dislike about Pendo?** Nothing **What problems is Pendo solving and how is that benefiting you?** I use Pendo to understand how users interact with our software, identify where they get stuck, and guide them. It helps my team find and fix problems quickly, reducing support. This makes the app easier to use and decreases user frustration. ### 47. Simplifies User Communication, But Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** vicki t. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo for creating guides to message users about downtime, updates on data releases, collecting NPS, and tracking usage. I find it makes getting the messages out the door quicker and helps me through buy-in conversations and design decisions. The metrics have been valuable in winning arguments about how customers use our products. It's simple to use for a lot of things and the guides are great. **What do you dislike about Pendo?** The poll results are hard to read and creating onboarding guides can be tedious even if it's simple. There was a learning curve for sure coming in blind to it. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for creating guides, messaging users about updates, collecting NPS, and tracking usage. It helps send messages quicker, supports buy-in conversations, aids in design decisions, and provides metrics to defend arguments about product usage. ### 48. Accelerated Feedback Loop and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Doug P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I love using Pendo Ideas to take feedback and turn it into outcomes. Pendo Replay is super valuable because it helps us understand user issues and concerns, reducing the time to answer since we can see the issue immediately without a customer walkthrough. We've been able to ship bug fixes faster and optimize our feature prioritization. The initial setup of Pendo was very easy! **What do you dislike about Pendo?** We feel that the AI/search for feedback doesn’t work well. We have a hard time finding what we need. It would be great if search and AI were separate, or if the search results would return what is expected. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to understand user issues, reduce response time by viewing problems directly, and turn feedback into outcomes. We ship bug fixes faster and optimize feature prioritization. ### 49. Efficient Tool with Room for Analytical Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Namrata U. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like Pendo because of its ease of use and great documentation. The guides provide a lot of value for us. The knowledge base and bot give great answers to questions as we build guides and reports. **What do you dislike about Pendo?** I wish the analytics could sort by product area better and have more options for grouping and filtering in the data explorer report. It would be helpful to assign more than one product area to features and be able to sort and filter in more complex ways. The initial setup wasn't easy due to our unique setup. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for in-app messaging and training for teams. The knowledge base and bot provide great answers, adding value as we build guides and reports. The ease of use and great documentation enhance our experience. ### 50. Clear Adoption Insights and Effortless In-App User Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Claudio A. | Manager, Ops Products and Strategy - Network Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** It provides insights into the customer journey and gives us clear visibility into adoption. The in-app training is helpful, and I also like that we can communicate with users in just a couple of clicks without having to involve our IT team. **What do you dislike about Pendo?** There are some tagging scenarios that need additional analysis and customization in the Inspect feature. **What problems is Pendo solving and how is that benefiting you?** Visibility into usability and how we can provide better support. I also need more traffic to the page from non-engaged groups so we can scale the product. Finally, it is important to improve change management. ## Pendo Discussions - [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) - 2 comments, 2 upvotes - [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) - 1 comment, 1 upvote - [why is it so difficult to export reports](https://www.g2.com/discussions/why-is-it-so-difficult-to-export-reports) - 1 comment, 1 upvote - [What is one cool thing you figured out in Pendo?](https://www.g2.com/discussions/what-is-one-cool-thing-you-figured-out-in-pendo) - 1 comment, 1 upvote - [How do I change the badge for the resource center](https://www.g2.com/discussions/how-do-i-change-the-badge-for-the-resource-center) - 1 comment, 1 upvote - [View Pendo pricing details and edition comparison](https://www.g2.com/products/pendo-io-pendo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+13%3A38%3A26+-0500&secure%5Bsession_id%5D=12897eae-23ec-421a-bf84-6c5d644c8d4c&secure%5Btoken%5D=3e0dab0ebce629589d0da64cd4dfbf78d09028db2d21bc0595cb54160a8bf9ca&format=llm_user) ## Pendo Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android Studio](https://www.g2.com/products/android-studio/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Egnyte](https://www.g2.com/products/egnyte/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jaggaer](https://www.g2.com/products/jaggaer/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - [OneAdvanced Financials](https://www.g2.com/products/oneadvanced-financials/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Pendo Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Pendo Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,029 reviews) - [Heap](https://www.g2.com/products/heap/reviews) - 4.4/5.0 (1,074 reviews) - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews)