--- title: Pendo Reviews meta_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1808 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1808 scale: '5' date_modified: '2026-08-09' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Pendo Reviews **Vendor:** Pendo.io **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,808 ## About Pendo Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. ## Pendo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Pendo, finding it simple to implement features and engage customers effectively. (202 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing both user understanding and engagement. (165 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing understanding and user engagement significantly. (122 reviews) - Users value the **exceptional customer support** and the intuitive features that enhance user engagement and analytics. (116 reviews) - Users love the **seamless integration** of analytics and in-app guidance in Pendo, enhancing user engagement effortlessly. (99 reviews) - Users find Pendo's **helpful features** invaluable for tracking customer interest and collecting reliable feedback efficiently. (83 reviews) - User Experience (79 reviews) - Easy Setup (77 reviews) - Intuitive (76 reviews) - Value (75 reviews) **What users dislike:** - Users find Pendo lacks **essential features** , hindering user segmentation and complicating survey analysis and management. (67 reviews) - Users face **deletion recovery challenges** with Pendo, wishing for more self-service options to manage their guides. (63 reviews) - Users face a **steep learning curve** with Pendo, finding initial setup and customization confusing and time-consuming. (59 reviews) - Users experience a **steep learning curve** with Pendo, requiring significant time and effort to master the platform. (47 reviews) - Users experience **data inaccuracy** issues with Pendo, leading to frustration and complicating effective usage of the platform. (44 reviews) - Limited Features (44 reviews) - Users find Pendo's pricing to be **very expensive** , especially as their usage increases over time. (42 reviews) - Not Intuitive (41 reviews) - Tagging Issues (39 reviews) - Users face a **learning difficulty** with Pendo due to complex setup and a non-intuitive interface. (38 reviews) ## Pendo Reviews ### 1. Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal N. | Product Engagement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Pendo?** I love how easy it is to use. They have tons of resources, educational courses, certifications, and great support staff that respond quickly. We had a great implementation consultant who walked us through the entire process. With every challenging question we had for her, she answered with a solution using Pendo. **What do you dislike about Pendo?** I would like to see some enhancements on guide logic, like the ability to automate some clicks for users when taking a guided step walkthrough. **What problems is Pendo solving and how is that benefiting you?** Pendo is helping us recognize our users frustrations. Understanding these points helped us to improve adoption. ### 2. Pendo - A Great Addition to Any CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Pendo?** Pendo allows us to gather detailed analytics about how users interact with our CRM, and provides tools to create in-app messages, walkthroughs, tooltips, and guides. We also use the Listen module to capture feedback from users directly within our CRM. **What do you dislike about Pendo?** There is quite a bit of manual work when it comes to tagging Pages and Features. **What problems is Pendo solving and how is that benefiting you?** Pendo lets us guide users through the product in real-time, offering tips and walkthroughs where we need them. We can also track user adoption and pinpoint areas needed for improvement. ### 3. Pendo is my favorite software tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie B. | Director, Product Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Pendo?** The combination of guides and analytics is great. They are constantly doing work to improve and update their feature set. **What do you dislike about Pendo?** It can be difficult to get tech support on the phone but once you do they are super helpful. **What problems is Pendo solving and how is that benefiting you?** We use Pendo for in-platform guidance from release notes to tooltips and walkthroughs. Our platform can be confusing and unintuitive so it helps us improve that experience without using any eng resources. We also use it for product analytics and making roadmap decisions which leadership is starting to see the value of. ### 4. Good Tool but needs some work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Pendo?** Pendo is a very good tool. It allows us to truly capture information from users while in app. **What do you dislike about Pendo?** I wish the app had better filter/guide/segment capabilites. As of right now, it is limited to customer fields to be added that would be super helpful to us to tell the story of our users **What problems is Pendo solving and how is that benefiting you?** Pendo allows us to gain insights from users on an ongoing bases. With info collected from Pendo, we can update programs to create better user experiences. ### 5. Built for Product Managers **Rating:** 4.5/5.0 stars **Reviewed by:** Sean C. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Pendo?** The analytics capabilities provide everything a product manager needs to learn about their users. Pendo also provides the ability to connect directly with users with in-app surveys and polls and being able to do that without bugging the development team is so valuable. It allows product teams to do their job. **What do you dislike about Pendo?** The only minor downside is the learning curve for building out the in-app guides. **What problems is Pendo solving and how is that benefiting you?** Being able to understand how our users use our product and not burden our development team with report/data requests. ### 6. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Pendo?** Easy to use and install, we've integrated with our database so we can use the product the best way. The fact that it collects retroactive data from or users is amazing Amazing customer service. **What do you dislike about Pendo?** It's not the cheapest product out here, but is the best on data analysis. The guides feature needs a improvement. **What problems is Pendo solving and how is that benefiting you?** Data analyticis and user journey data ### 7. We love it for in-app guides **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Pendo?** Our main focus in Pendo is implementing in-app tooltips and walkthroughs without pulling in Dev resources. Their designer makes creating guides that align with our brand easy to do with little coding experience, and when we need that extra oomph there is the ability to customize with HTML/CSS/Java through code blocks. We've also had great experinces with their professional services team and building custom guides and resource centers. **What do you dislike about Pendo?** Pendo does provide tracking on several data points and event properties but it's often inconsistent where you can apply and access those within their dashboards and reporting tools. For example, Data Explorer allows you to visualize views on selected guides, but it doesn’t yet track guide engagement, like clicks. **What problems is Pendo solving and how is that benefiting you?** Pendo has been key in our ability to quickly build and maintain in-app guides without Dev resources. The analytics tools like Guide Goals and Funnels are great for seeing what works and what doesn't in our Customer Journey. The in-app guides have also been a fantastic way for us to alert users about critical information such as service interuptions. ### 8. Very useful tool for marketers! **Rating:** 4.5/5.0 stars **Reviewed by:** Ivey P. | Marketing Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Pendo?** As a marketer, Pendo is a very useful channel for upsell. It has proved to be a productive channel for lead generation. It is also great for announcments and other time-sensitive messaging. I love how easy and quick it is to build guides, and it's great that we're able to customize them to our brand. **What do you dislike about Pendo?** Segmenting can sometimes be challenging. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for upsell, and it has been very useful in lead generation. ### 9. Outstanding toolset and beautiful dashboard metrics **Rating:** 3.0/5.0 stars **Reviewed by:** Gwendolynn S. | Software Support Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Pendo?** I love that we were able to start on the free version of Pendo as we built and scaled our product. We've been able to see clients click patterns and make quick discernments regarding cumbersome click-flows and opportunities for improvement. **What do you dislike about Pendo?** The subscription is too expensive for a start-up, and the free version has some issues that are becoming problematic because they make the data unreliable and prevent me from fully utilizing the free version. For instance, the metadata on my accounts only updates when a user logs into my product. However, this means I can't get an accurate status on the account if their trial expires or they cancel. This is because once either of those things happens, they never log in again, so Pendo never updates their status. As a result, all of my tracking by segment trial or expired is useless. In this startup phase, I have more accounts in that status than I do clients. **What problems is Pendo solving and how is that benefiting you?** Giving me data to prove that users have usability issues and cumbersome workflows without performing time-intensive one-on-one user sessions or building complex unmoderated tests. ### 10. Sadly not very customer centric, multiple product glued together and missing a lot of features **Rating:** 1.0/5.0 stars **Reviewed by:** Pierre . | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Pendo?** Their aspirations are promising, and I'd really want Pendo to be what they promise. The product is fairly simple to understand and work with. **What do you dislike about Pendo?** - There's no way to edit simple things, like poll answers - Their feedback feature isn't connected with Pendo; it's an integration into another platform - There's no way to import your historical NPS, so you'll lose all your historical data - Their in-app "Resource Center" is buggy. Our users can't open it when we push new things, resulting in many support tickets I guess their support tries to help, but some tickets are just closed because they often end with "We don't know; please let us know if it happens again". - Their support articles are out of date - The EU instance lacks most AI features **What problems is Pendo solving and how is that benefiting you?** Collecting user feedback Analysing user behaviour Analysing user NPS ### 11. Valuable insights that drive design decisions! **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Pendo?** Pendo is easy to navigate, easy to creat guides, and easy to pull insights from. They've recently released a ton of new features using AI and have been super helpful in showing how to best use them. Their team has helped us implement guides across our entire org and it has become an integral part of our workflows while strengthening our collaboration. **What do you dislike about Pendo?** Editing guide templates can be frustrating due to the lengthy steps it takes to edit one. I'm also worried that they may be releasing too many AI features that will potentially lead to feature bloat and a declining user experience (also to mention increased pricing as a consideration here.. "more features" (even bad ones)! = "we can raise our pricing!"). **What problems is Pendo solving and how is that benefiting you?** Pendo is really helping us with being able to build onboarding guide for our users, promote events/new features/important messages, and track our users' actions. Insight from this helps us determine how we might best assist our users with learning such a robust product and encourage them to adopt features. ### 12. Great for non technical people **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Pendo?** I love how much I can accomplish with Pendo without needing to depend on technical teams. It's user-friendly, the tables are excellent, tagging is straightforward, funnels work seamlessly, and the segments are thoughtfully designed for highly precise targeting. Plus, the guides are incredibly effective for boosting engagement. **What do you dislike about Pendo?** They can definitely improve roadmaps. We decided not to pay for the Listen extension until they have a more solid product for roadmaps and product prioritization. **What problems is Pendo solving and how is that benefiting you?** Product analytics, product highlight to drive activation and product adoption, education through Help center, collecting feedback ### 13. Couldn't do my job without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Pendo?** Ease of use, incredible user insight, impactful targeted notifications for specific customer cohorts. **What do you dislike about Pendo?** I'd love for Pendo to give me all the features for free. Other than that, nothing! **What problems is Pendo solving and how is that benefiting you?** Powerful insight into customer behaviour, targeted notifications and great tool to ensure that our customer admins are funnelled towards our release notes. ### 14. Exceptional Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Pendo?** This application is easy to install and use and has strong features and functionality that make a real difference for businesses. The team prioritizes the customer, demonstrating their expertise and consistently offering excellent care. **What do you dislike about Pendo?** Tagging features can be complicated when using dynamic CSS, so some work is needed to set up static attributes in the applications to utilize it effectively. **What problems is Pendo solving and how is that benefiting you?** Support ticket deflection, account expansion, onboarding and training, product adoption. This ultimately makes us more operationally efficient, grow revenue and increase customer sentiment and loyalty. ### 15. A good way to track user actions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Pendo?** I like how I can create segments of user behavior **What do you dislike about Pendo?** There is a bit of a learning curve with it and it requires your data is setup in a very specific way which can get tricky with a lot of users. **What problems is Pendo solving and how is that benefiting you?** It is helping us keep track of user behavior on our product. It is also helping us send out alerts based on usage. For example, we just launched a free trial and we were able to create guides to walk people through their first steps in the free trial which is helpful. ### 16. Love Pendo for the user behavior analytics and change management capabilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Pendo?** Pendo guides. JIT training materials. Reports, such as funnels, workflows, and more. I want to use replays more. **What do you dislike about Pendo?** Challenging to tag. Challenging to get pendo installed and integrated on the app. I'm a UX Researcher. Sometimes widgets I don't feel are fully helpful. Support team is helpful. Lots of content online. Sometimes pendo rep doesn't always know the answer immediately, so it does take troubleshooting. But they are helpful! **What problems is Pendo solving and how is that benefiting you?** Helping to know how users are using the software and where there are pain points. Quick messages to users that don't require hard coding ### 17. Best in class digital experience platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Pendo?** The ability to understand how our customer's are using the product and based on this, the ability to personalize their experience based on where they are in their journey. Their support and customer success teams have been a huge help! **What do you dislike about Pendo?** User journeys across applications are hard to track **What problems is Pendo solving and how is that benefiting you?** Understanding customer journeys and where customers are getting stuck as well as what they are using vs not using. Being able to modify the experience based on this and also target users accordingly based on where they are. ### 18. Pendo allowed us to understand our users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Pendo?** Pendo allowed our organization to democratize access to product insights, scale to meet our needs and keep our product development teams focused on building the best product experience. Pendo platform provides our product teams a easy & quick installation, ability to easily onboard, analyze and get to valuable insights. Product teams now have the insights to understand customer & user behavior patterns, user satisfaction + feedback and overall frequency of use by application/feature. **What do you dislike about Pendo?** With all the features, and ease of use Pendo brings, there are opportunities for continued growth. **What problems is Pendo solving and how is that benefiting you?** Pendo assists with getting to the insights relating to product usage, adoption and satisfaction ### 19. A product managers dream tool in our toolbox **Rating:** 5.0/5.0 stars **Reviewed by:** Greg C. | Consultant Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Pendo?** Once the snippet is installed we can configure anything we need and Pendo will rebuild the data. **What do you dislike about Pendo?** I am yet to find a downside to Pendo that are not miniscule feature requests. **What problems is Pendo solving and how is that benefiting you?** Direct access to users in application for qualitive and quantative insights, analytics, feedback and adoption. ### 20. Using Pendo To Create In-App Guides and Announcements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Pendo?** We find Pendo useful for monitoring active users, creating in-app guides and prompts. We can segment our users by title or NPS score, which has been pivotal when trying to bolster adoption or promote new marketing material. We use the Pendo and G2 integration to collect reviews directly from the product, and it has proven to be a helpful channel. **What do you dislike about Pendo?** Very complicated and clunky to use - half of the time I am not able to launch the designer when trying to create a new guide. I wish the interface was more intuitive and that Pendo was compatible with other browsers. I've also been struggling to export certain reports. **What problems is Pendo solving and how is that benefiting you?** We use Pendo for insights regarding product adoption, which helps us strategize ways to improve. It has also allowed us to communicate with users directly, as many of our users don't respond to email anymore. ### 21. Have throughly enjoyed our onboarding and experience with Pendo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Pendo?** The team are really helpful and happy to support us through the process of setting up and working out best practices. I have a great deal more knowledge about our customers and the way to drive our product further. **What do you dislike about Pendo?** Normal teething problems. A feature we heavily use is very new and parts are in beta so sometimes feel limiting but the product team are extremely responsive and building features as fast as they can. So not really a negative ! **What problems is Pendo solving and how is that benefiting you?** Analysing our customers, providing us with a way to obtain feedback and be responsive. ### 22. Super friendly tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Jazz S. | CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Pendo?** This tool is great to see my customer's engagement/ data! I love how easy it is to filter and look for data I could never find. **What do you dislike about Pendo?** Nothing, the tool works really well! Thank you Pendo **What problems is Pendo solving and how is that benefiting you?** Engagement data ### 23. Manager, Learning & Content Development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Pendo?** Ability to segment and target users for messaging. **What do you dislike about Pendo?** Confusion about managing multiple guides. **What problems is Pendo solving and how is that benefiting you?** Permítanos ver exactamente cómo los clientes están usando el producto. Permítanos dirigir y entrenar a los clientes sobre las nuevas funciones fácilmente. ### 24. Impressive Progress and Innovation Enhancing Pendo's Value Proposition **Rating:** 3.0/5.0 stars **Reviewed by:** Didier T. | Senior Director of Product Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Pendo?** Pendo's commitment to its product vision and its innovative approach to incorporating user input towards digital adoption remain standout features. I appreciate how they continuously strive to enhance their platform for the benefit of their users. **What do you dislike about Pendo?** Previously, there were challenges regarding inconsistent deliveries and shifts in direction without adequate communication, leading to frustration and concern. However, I've noticed significant improvements recently, particularly regarding reliability and communication. **What problems is Pendo solving and how is that benefiting you?** Enhanced User Adoption: Pendo helps streamline the onboarding process within Enablon, making it more intuitive and user-friendly. By providing guided tours, tooltips, and in-app messages, Pendo ensures that users quickly grasp the platform's functionalities, leading to faster adoption rates. Improved User Experience: Pendo enables us to gather feedback from users directly within the Enablon platform (feedback module). This feedback loop allows us to promptly identify pain points, usability issues, and areas for improvement but we use this mainly for POC and beta programs. As a result, we can continuously refine and optimize the user experience, leading to higher satisfaction levels. Data-Driven Decision Making: Pendo's analytics and reporting capabilities provide valuable insights into user behavior and engagement patterns within Enablon. By leveraging this data, we can make informed decisions regarding feature prioritization, product roadmap planning, and resource allocation, ultimately enhancing the platform's overall effectiveness and relevance to our users. ### 25. Data and insights at your finger tips **Rating:** 5.0/5.0 stars **Reviewed by:** Andy K. | Lead Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Pendo?** Getting data and insights that is in context within the application, however it is not limited to this as with the Guides, Feedback and Roadmapping tools we potentially have a tool to manage all of our product insights in a single place to ensure we are adding value for our customers in the right place. **What do you dislike about Pendo?** Paid for extra modules is one of the toughest things **What problems is Pendo solving and how is that benefiting you?** Roadmapping, data and insights with context, adoption and retention measures for alignment with company goals. ### 26. Pendo is great to use for products, users, companies etc. **Rating:** 4.0/5.0 stars **Reviewed by:** maura m. | Senior Product Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Pendo?** The data it provides is interesting and actionable. **What do you dislike about Pendo?** Tagging is hard when you don't speak developer! **What problems is Pendo solving and how is that benefiting you?** NPS scores are very helpful and assists in making the product better based on feedback. ### 27. Pendo is an easy to use too to understand users and help our team create a better experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian M. | UX Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Pendo?** Pendo is a powerful tool to gather analytics, provide guided walkthroughs, get feedback, understand feature usage and understand how users are leveraging our products. **What do you dislike about Pendo?** While Pendo has lots of features and is very powerful, it can be pretty overwhelming. I've been using it for over 5 years so I'm very familiar with it but as they add new features, it's getting harder and harder to onboard a new person to help manage Pendo. **What problems is Pendo solving and how is that benefiting you?** Right now we're having some challenges implementing Pendo due to our application structure but we're hoping to leverage it for understanding the improved UI we're rolling out for a new product and delivering guides at first and then we'll go from there. ### 28. Customized communication with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Hilary S. | Sr. Director, Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Pendo?** Pendo has a really robust targeting function in their Segments feature that allows you to leverage your custom data to decide who gets your Pendo guides and other pop-ups. They also have a really strong customer education component that can display tailored messages and more in-depth content to customers at stages of their journey. I like how easy it is to integrate Pendo with other platforms. **What do you dislike about Pendo?** The designer function can be slow to load and, once you've picked a template, difficult to further customize. And, unsure if this is just our plan, but you need to have more advanced coding skills to target where in the product your guides show up. They give a confusing message that says "This needs to be launched via the Pendo API" which is a bit out of grasp for the average marketer. **What problems is Pendo solving and how is that benefiting you?** Pendo is our go-to tool for in-app customer communication. We use it to help customers adopt new features, join webinars and run surveys to get valuable customer data. ### 29. Helps track usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Pendo?** Tracks our client usage accurately and efficiently **What do you dislike about Pendo?** There isn't anything I would change about Pendo **What problems is Pendo solving and how is that benefiting you?** Pendo helps us see who is or is not using our program ### 30. I love Pendo **Rating:** 4.5/5.0 stars **Reviewed by:** Alona K. | Senior Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Pendo?** Pendo gives great insights about what features our clients are using (adoption) and helps to determine if anything may need to be changed or sunset. I often use Pendo to check on usage data and some features enablement statistics that is not otherwise available to me. I also really appreciate their mini-courses. **What do you dislike about Pendo?** I wish I could tag drop-downs without using event tracking (our devs are always busy and it's hard to carve out resources to do that). **What problems is Pendo solving and how is that benefiting you?** Helps me to understand better what users are doing in our software, and what the most popular features are. We also use it for in-app guides and announcements, this was a great help to gather feedback and keep our clients in the loop. ### 31. Pendo is a game changer for UX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Pendo?** Pendo makes tagging and viewing data super simple. Creating shareable dashboards for stakeholders is very easy. Creating guides has allowed us to get an endless stream of customer feedback which has really helped to supplement traditional user tests. Pendo Replay has made those tricky stakeholder conversation very easy. Watching a painful video of a user struggling really helps everyone to empathize with the user. **What do you dislike about Pendo?** The resource center is the only thing I have found to be a bit clunky and limited to use but nothing we were not able to work through. **What problems is Pendo solving and how is that benefiting you?** Pendo is helping the user experience team to make a case for product change and the need to more data-driven decisions. ### 32. Great tool for marketers **Rating:** 5.0/5.0 stars **Reviewed by:** Shauna M. | Senior Director, Customer Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Pendo?** As most marketers know, lots of requests we receive are "rush" and our stakeholders are looking for results ASAP. Pendo is a great tool to launch quick and professional looking in-apps within the product to guide users, remind them about features, or explain how to use a certain feature or tool. It is easy to review results and make quick iterations to in-market messaging - a must have for a B2B marketer. **What do you dislike about Pendo?** Nothing I can think of right now. Pendo has solved a lot of problems for us. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us to guide users through the product, as well as remind them how to use certain features ### 33. It helps us understand our product more than we ever thought we could! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Pendo?** Guides and the automated analytics make our lives way easier **What do you dislike about Pendo?** a little bity clunky and old development wise **What problems is Pendo solving and how is that benefiting you?** It allows us to see how USERS want to use our product and what THEY care about, we wouldnt know this without Pendo. ### 34. Powerful data collection to enable data-driven decision making **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Pendo?** Fairly user-friendly, most everything can be done via UI tools but also allows powerful customizations via javascript. Love the ability to track the usage of our apps and the adoption of new features with quantifiable data points that can then be used to support or modify roadmap decisions. The ability to easily create user-facing guides is a huge benefit as well. **What do you dislike about Pendo?** I know there is so much more we can do with the tool that we haven't done so far. Wish I had more time and resources to devote to this aspect of our infrastructure. Aside from that, everything in Pendo I have 'disliked' turned out to be my own user error, so I am very grateful to have internal experts on our UX team. Would not mind getting more tips and training and seeing what other companies are doing with it (this may very well be available, and I just haven't looked hard enough). **What problems is Pendo solving and how is that benefiting you?** Insight into user adoption and behavior that we did not have before Pendo. User guides help introduce new features and accelerate adoption, while reducing support cases. ### 35. Superb way to truly understand your customer behaviour **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Pendo?** We have recently integrated Pendo into our product and are already able to derive several useful insights within a short period of time. I spend at least 1-2 hours on the application daily at present. The application is simple to use and super intuitive to learn the ropes just by exploring the various features. I like the heatmap feature on the designer which gives a quick view of most used features on a page. I also like the 'workflows' and 'paths' features which provide insight into how customers reach a page, how much they're using it and what they might be struggling with. **What do you dislike about Pendo?** Right now we have several 'view-only' pages where we can see that users are spending their time but because we don't have a hover-view, we don't know which information on this screen is most valuable to them. It would be great if mouse-tracking were enabled and we could see hotspots on a screen as this would help us consolidate information and also aid designing the right user experience. **What problems is Pendo solving and how is that benefiting you?** We are in the midst of redesigning our product experience and Pendo is helping us make data driven decisions in how we design the new app. - We know what features need to be front and center and what can be less accessible - We are able to determine findability within our product - We can collect customer feedback to iterate and improve ### 36. Essential tool for effective product management **Rating:** 5.0/5.0 stars **Reviewed by:** Marcques D. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Pendo?** Pendo provides excellent usage tracking, segmentation and guide creation. It's exceptionally easy to review usage data to help make informed product decisions. I rely on it on a weekly, if not daily basis. **What do you dislike about Pendo?** Pendo's Feedback portal could use an update and tighter integration. Thankfully a refresh is coming. **What problems is Pendo solving and how is that benefiting you?** Pendo solves our challenges around instant access to usage data, bulk communication to customers and in app messaging. ### 37. A superb product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Pendo?** We've been using Pendo for the last 6 years and I just love the overall product. It does everything it claims to do, and more. My favorite is the retroactive analytics. Forget to tag something? Tag it now and Pendo will go back to when the snippet was first added to the page. **What do you dislike about Pendo?** Pendo for Mobile. We've used both SDK 1 (when it was still mostly a rebranded version of Insert) and SDK 2. It's gotten better over the last several years, but still is not my favorite part of the product. **Recommendations to others considering Pendo:** If you are a web-based SaaS company, get it. This product is excellent. If you're primarily app-based, maybe give them a few more years to get their mobile act together. **What problems is Pendo solving and how is that benefiting you?** Analytics, In-app engagements, notifications to users. It allows us to track and understand our users' behavior, as well as provide them with in-app support on the fly. ### 38. Pendo is our solution to in-app education, leaving our users with a better product experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen K. | Learning Experience Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Pendo?** It's a one stop shop to analytics, campaigns, educational resources, and segmenting users. **What do you dislike about Pendo?** Would like if meta data was passed into pendo more often than when users log into the product - 15 min updates could be helpful. **What problems is Pendo solving and how is that benefiting you?** Pendo is helping us to educate our users in-app right when they need it, benefitting us by reducing our help ticket count. ### 39. Pendo is a key element of our product user experience and analytics framework **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Pendo?** Pendo's ability to capture in-depth user behavior insights and seamlessly integrate product analytics with in-app guidance to help drive product led growth **What do you dislike about Pendo?** It can be complex and/or time consuming to automate page and feature tagging and separating out multiple products that share the same domain **What problems is Pendo solving and how is that benefiting you?** Understanding user behaviour and identifying issues or gaps in user experience ### 40. An amazing tool for CX professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Pendo?** I've used Pendo across a number of roles now, ranging from monitoring product usage to creating in-application guides. I love how easy and intuitive the interface is, and I would wholeheartedly recommend it to all in the CX space. **What do you dislike about Pendo?** There is a bit of a learning curve when it comes to creating segments, however, this is far outweighed by the benefits. **What problems is Pendo solving and how is that benefiting you?** Helping to monitor usage and product feature utilisation. ### 41. Combines analytics and in-app messaging in one easy to use interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Pendo?** Pendo is easy to get started with and allows for powerful analysis of user behaviour and to create in-app guidance without the need for developers. By combining these, messages can easily be directed to where they will be most useful. The responsiveness and level of support from Pendo is also excellent. **What do you dislike about Pendo?** Dashboard performance can be slow when there is a lot of user data. **What problems is Pendo solving and how is that benefiting you?** Pendo is helping us communicate with users better. We use it for onboarding walkthroughs as well as other in-app guidance and announcements which would previously have required developers to implement. Surveys and analytics enable us to better understand our user base and their needs as well as the effectiveness of the walkthroughs we deploy through Pendo. We also use metrics from Pendo including funnel conversions and NPS score as KPIs for our platform. ### 42. Making product metrics easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Pendo?** Pendo does a great job of letting us get metrics from our product without too much engineering involvement. We can also use their guides for more benefit for our users as well as easy access to our users to solicits feedback that is helpful for user research. **What do you dislike about Pendo?** Pendo is pricey and the add-ons only make it more expensive. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us get metrics around our app and how are users are behaving in our app. It also lets us build guides that facilitate feature adoption. ### 43. Great Product,great CRM integration. **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent P. | Strategic Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Pendo?** It's a simple survey that tracks not only the company/org. but the user themselves, allowing me to be able to easily follow up with the client. **What do you dislike about Pendo?** It would nice to not have to copy/paste the user ID into our CRM. **What problems is Pendo solving and how is that benefiting you?** Knowing if our customers are happy with our products or support. ### 44. Usage of Pendo **Rating:** 5.0/5.0 stars **Reviewed by:** Goran S. | SaleS manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Pendo?** I like how you can have full view on usage and details of accounts and its history. **What do you dislike about Pendo?** Search option as you have to provide full (correct) address to get result. **What problems is Pendo solving and how is that benefiting you?** It is providing me full data anaytics on usage of internal tools ### 45. Customer Communication at Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Pendo?** Pendo is very helpful for introducing training, announcements, and customer communication at scale. We use it to reach segments of customers with information and suggestions relevant to them, and place opportunities throughout our product to learn more, upsell their subscriptions, or prevent common customer support issues or user problems. **What do you dislike about Pendo?** It is a very expensive subscription, but you are able to tailor your subscription to specific needs with add-ons and independent features. **What problems is Pendo solving and how is that benefiting you?** In-product Upsell communication, Training, Customer Support ### 46. Flexible and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather B. | Senior Director, Customer Success , Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Pendo?** Pendo is a powerful, easy to use tool. Create new dashboards in a matter of minutes. Monitor and uncover user behavior trends. Publish guides that help deter operational support calls. **What do you dislike about Pendo?** We no longer have a dedicated CSM. Not sure who to contact. It feels like they have grown, and the personal attention we used to get no longer exists with their CSM pool model. **What problems is Pendo solving and how is that benefiting you?** We are able to quickly and easily engage with our users to give them the help they need without calling into Support. ### 47. Great In Depth Views of Users, Wish it had Basic Overviews **Rating:** 4.0/5.0 stars **Reviewed by:** Gwen R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Pendo?** In order to track usage and account health, Pendo is a critical tool in our toolkit to identify trends around users and engagement. Pendo tends to be the second place my Customer Success Team goes (after ChurnZero) to understand client health and trends. If we see an issue or need to share usage details with customers during QBRs or Renewal Cycles, Pendo makes it very easy to download and share the information with our clients. Pendo has robust user guides that make it easy to learn and navigate the site even if you are new to the platform. My team is in Pendo frequently - every day at least! We run lots of different reports and it is easy to navigate through different saved reports - which I love. **What do you dislike about Pendo?** Often times the way Pendo defines metrics doesn't align with how companies define them which can be tricky. The concept of Accounts, People, and Product can mean one thing in Pendo, something different in SFDC and something else across other platforms. This has created some issues with trying to have separate instances for customers or creating user groups that genuinely represent licesnses. I'm not sure this is a problem that Pendo creates however it is just one more layer in the tech stack that isn't uniform and so integration needs to be thought through during implementation. **What problems is Pendo solving and how is that benefiting you?** Our team is very focused on ensuring engagement occurs as we serve up content and need to monitor log ins, clicks, downloads and newletter sign ups. Pendo is the primary way that we check that from the Customer Success and Account Managment side. We often use Pendo to diagnose web and product issues as well since we can see any drops in engagement quickly on our dashboards. Typically Pendo is how we are learning about attrition and the early warning signs of engagement issues. The Customer Success and Account Management Teams both rely on how easy it is to repeat reports for clients in order to quickly compare gold standard usage metrics with clients during onboarding and during quarterly account reviews. Without Pendo we would have to rely on our opps team (we are a small business so when I say team here I mean 1 person) who is overloaded with requests and wouldn't be able to do this at scale to allow for proactive identification of attrition or issues. Because we have someone in opps who was able to set up the complex reports for the teams, the ease of use and navigation are dependent on the customization and repeatability of these reports. It does require a very savvy data opps person to make it accessible to the wider org. ### 48. Robust industry leading solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Pendo?** I value Pendo.io for its robust analytics, in-app guides, and user feedback mechanisms. These features provide deep insights into user behavior, enable contextual guidance within the application, and facilitate a two-way conversation with our users. This holistic approach aligns with our user-centric philosophy and empowers us to deliver a seamless and valuable experience to our audience. **What do you dislike about Pendo?** I honestly can't think of any major complaints about them; I just submit feature requests when I want to see a change. **What problems is Pendo solving and how is that benefiting you?** Anonymized product analytics and precision targeted in-app content. ### 49. Be product-led using Pendo **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | VP Support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Pendo?** What I like best about Pendo is that their products promote best practices in being Product led and facilitate organizational transformation - uniting teams within a software company to work towards the same goals. Pendo is unique from other tool sets in this way in that they also provide you with the success, expertise, training, community and knowledge. **What do you dislike about Pendo?** Pendo can start to feel out of reach or not scalable with your organization based on the MAU pricing model. Pendo also has some deficits when it comes to their user sentiment features and analytics are not robut requiring integrations with other tools. **What problems is Pendo solving and how is that benefiting you?** Pendo allows us to meet customers where their at to learn how ot use our products, what's new and derive value from our products. Pendo also is critical for our VOC program, deriving understanding of our user sentiment towards our brand and understanding how that intersect with their usage and adoption. ### 50. Nurture the right clients **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki A. | Director of customer success, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Pendo?** I love being able to track usage and understand what clients are most likely to churn during an upcoming renewal! **What do you dislike about Pendo?** It can be hard to get set up and understand the analytics. **What problems is Pendo solving and how is that benefiting you?** Understanding client usage and what features should be sunsetted or where we needs to focus development time ## Pendo Discussions - [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) - 2 comments, 2 upvotes - [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) - 1 comment, 1 upvote - [why is it so difficult to export reports](https://www.g2.com/discussions/why-is-it-so-difficult-to-export-reports) - 1 comment, 1 upvote - [What is one cool thing you figured out in Pendo?](https://www.g2.com/discussions/what-is-one-cool-thing-you-figured-out-in-pendo) - 1 comment, 1 upvote - [How do I change the badge for the resource center](https://www.g2.com/discussions/how-do-i-change-the-badge-for-the-resource-center) - 1 comment, 1 upvote - [View Pendo pricing details and edition comparison](https://www.g2.com/products/pendo-io-pendo/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+10%3A56%3A05+-0500&secure%5Bsession_id%5D=419a6a55-4f38-4b7d-b53f-25051879b197&secure%5Btoken%5D=f3e26ac1a1a500e2fc98b4c77f79fa47b8b605661f1771506aa5c960584804e2&format=llm_user) ## Pendo Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android Studio](https://www.g2.com/products/android-studio/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 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Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation - Predictive Analytics **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Activity Dashboard - User Path Tracking - User Activity History - Multi-Channel Attribution - In-App Events Tracking **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions - Engagement Tracking - Uninstall Tracking - Conversion Tracking - Location Tracking - ROI Tracking - Retention Tracking - Visitor Tracking - Behavior Tracking - Revenue Tracking **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Additional Functionality** - Monitoring - Push Notifications - Access Controls/Permissions - Campaign Management - Data Modeling - Funnel Analysis - For Marketers - Single Sign On - Workflow Management - Customer Experience Management - Trend Analysis - Mobile Access - Third-Party Integrations - Alerts/Escalation - Data Import/Export - Collaboration Tools - Session Recording - Data Visualization - Root Cause Analysis - Drag & Drop - Performance Metrics - Generative AI - Cohort Analysis - Issue Management - Compliance Management - Heatmaps - Customizable Branding - Search/Filter - AI Copilot - Event Triggered Actions - API - Reporting/Analytics - A/B Testing **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Pendo Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews) - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews)