--- title: Pendo Reviews meta\_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1808 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1808 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Pendo Reviews & Product Details Visit Website Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. * * * Product Website Pendo Seller [Pendo.io](https://www.g2.com/sellers/pendo-io) Discussions [Pendo Community](https://www.g2.com/products/pendo-io-pendo/discuss) Solution Type All-in-One Overview by Kevin Rollinson Show More ## Pricing Pricing provided by Pendo. ### Free Free [ View More Pricing Information ](https://www.g2.com/products/pendo-io-pendo/pricing) ## Pendo Integrations (13) What do users say about integrations? Verified by Pendo [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Android Studio ](https://www.g2.com/products/android-studio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChurnZero ](https://www.g2.com/products/churnzero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Looker ](https://www.g2.com/products/looker/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NICE CXone ](https://www.g2.com/products/nice-cxone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Planhat ](https://www.g2.com/products/planhat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sprout Solutions ](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Sarah A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah A.") SA Sarah A. Senior Product Marketing Manager - Agent Platform Mid-Market (51-1000 emp.) 1/8/2026 "My favorite tool for understanding customer usage in our multi-product platform" 4.5/5 What do you like best about Pendo? It's such an easy user interface and had simple, clean, great visuals. It's easy to see which features or products are the most used, filtered by a time frame, or filtered by product or users, etc. It's nice to see how long users stay within a feature too! Our CSM team used it daily especially when looking into customer usage. Review collected by and hosted on G2.com. What do you dislike about Pendo? I does take a lot of clicks to really get to where you want to go like narrowing down the power users for X feature, but I suppose that makes sense for granular data. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? We didn't have insight before on what our customers where exactly doing within our multiproduct solution. Now we're able to see that XYZ company has used Product A the most and these are the following power users in the tool. Makes it even more valuable when CSMs and AEs reach out to provide more updates to the product that customer uses the most. It helped us maintain a 98% retention rate. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") UD Verified User in Design Enterprise (\> 1000 emp.) 6/3/2025 "Powerful but complex tool" 3/5 What do you like best about Pendo? It is a very powerful tool to understand user's behavior, such as, the number of clicks a particular button receives and how users navigate from page to page. These data points are utilizes to help us prioritize which features needs to be most prominent on the page. Pendo's Replay help us understand how real users interact with our products and how the real version of the screen is displayed. Review collected by and hosted on G2.com. What do you dislike about Pendo? It is very complex and require a learning curve. For example, if we want to view a particular client's page vs. this page for all clients, it is very difficult to know how to set the rules. I have to get a rep or a colleague to help me. When I try to set it up on my own, I always feel that I'm not setting it up correctly, and thus, will receive inaccurate data. Also, tagging an element on the page is confusing because I'm not tech-savvy in dabbling into the HTML code. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? It's helping me solve what features are most clicked, and therefore, help us prioritize the features during redesigns. The data on the most # of clicks to the least # of clicks on a single page is very insightful. I also like the Replay feature bc it shows our software with real life content. Review collected by and hosted on G2.com. Show More 1/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite JR Jessica R. Mid-Market (51-1000 emp.) 3/26/2026 "Effective for Support and Workflow Insights, with Room for UI Improvements" 5/5 What do you like best about Pendo? I like using Pendo for customer support and identifying workflow gaps and usage. I find it helpful for solving seemingly unrepeatable issues. The 'replays' feature is especially beneficial for support tasks, and I also find the color 'pink' appealing. Review collected by and hosted on G2.com. What do you dislike about Pendo? I don't like how sometimes I'm not aware when a filter is already applied. For example, when trying to see how often a customer uses a button, the results appeared very low, and I didn't realize there was a preselected filter despite starting a new session. It was limited to show results for only one account. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo for customer support and identifying workflow gaps. It helps solve seemingly unrepeatable issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign BP Bannie P. Small-Business (50 or fewer emp.) 3/25/2026 "Integral for Product Adoption Workflow" 4/5 What do you like best about Pendo? I find Pendo to be an integral part of our product adoption workflow for our product teams. I like that it has many features that fit our workflows. I appreciate the ability to add guides and tag features and pages for usage stats, which helps cross-functional stakeholders. Our CS teams find it useful to see usage stats, and the product team has the ability to tag new features for monitoring. The initial setup of Pendo was easy. Review collected by and hosted on G2.com. What do you dislike about Pendo? none Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I find Pendo crucial for product adoption, fitting our workflows perfectly with its features. It aids cross-functional teams, with CS teams benefiting from usage stats and product teams tagging new features for monitoring. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MA Matthew A. Enterprise (\> 1000 emp.) 3/25/2026 "Effortless Setup, Boosted Engagement" 5/5 What do you like best about Pendo? I like that Pendo's guides are templated and easy to use. The user permission sets are also easy to manage and clearly identified, which is really convenient. I find that announcing new product features as release notes with Pendo is quite helpful. Additionally, the initial setup of Pendo was easy for us, and having a Center of Excellence (CoE) helped facilitate the process. Review collected by and hosted on G2.com. What do you dislike about Pendo? Widgets are sometimes named based on formulas instead of use cases. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to improve end user adoption and prioritize product backlog effectively. Its templated guides and user permission sets are easy to use, streamlining feature announcements and making setup simple with the help of a CoE. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Joe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe K.") JK Joe K. Manager, Client Retention Mid-Market (51-1000 emp.) 3/26/2026 "Powerful Onboarding with Easy Segment Creation" 5/5 What do you like best about Pendo? I love the constant iterations and updates with Pendo. Segments creation is very easy, and it really helps because we have very targeted use cases, making it simple to create segments based on feature use or non-feature use. Pendo has reduced our time to first value, making our processes more efficient. Review collected by and hosted on G2.com. What do you dislike about Pendo? The ordering of guides and widgets on the dashboards isn't great. Also, the data analytics is limited, especially when analyzing multiple segments across different time frames. And while the initial setup of Pendo is easy, it becomes time-consuming when tagging. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo for user onboarding, training, client communication, and product analytics, helping reduce our time to first value. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CT Chris T. Mid-Market (51-1000 emp.) 3/26/2026 "Intuitive and Insightful, Needs More Custom Widgets" 4.5/5 What do you like best about Pendo? I utilize Pendo for product analytics, segmenting for in-app guides, NPS, and feedback. I enjoy how easy it is to use. It's very intuitive and allows us to solve issues across multiple avenues. Segmentation allows us to get better insights for our product, pinpoint our NPS surveys and in-app guides, and create segments for feature enablements. Review collected by and hosted on G2.com. What do you dislike about Pendo? I do wish there were more widgets for dashboards or the ability to create custom widgets Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to unlock user insights, understand customer pain points, and identify power users and churn risks. It's easy to use, intuitive, and helps solve multiple issues with segmentation for insights, NPS, in-app guides, and feature enablements. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AC Andrew C. Enterprise (\> 1000 emp.) 3/26/2026 "Effortless Setup and Powerful Analytics" 4.5/5 What do you like best about Pendo? I find Pendo easy to use and appreciate that it requires no code to set up. I also like the ability to integrate data into Power BI, which makes reporting more advanced. This integration allows us to combine and enrich Pendo data with our company data. Review collected by and hosted on G2.com. What do you dislike about Pendo? We need a better governance process or CoE to ensure we have tags properly set up and segments are managed properly. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo for product analytics and in-app guidance, which helps measure product adoption, improve user experiences, and drive customer value. It's easy to use with a no-code setup and integrates data into Power BI, allowing us to combine and enrich data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Victoria R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoria R.") VR Victoria R. Mid-Market (51-1000 emp.) 3/25/2026 "Great Integration, User Experience Needs Work" 5/5 What do you like best about Pendo? I like Pendo's nice look and feel. The ability to integrate with other software and data companies is really valuable for me because it allows me to compile multiple data sources in one area. Review collected by and hosted on G2.com. What do you dislike about Pendo? I don't like the teams integration to import virtual interviews for research. Maybe more pre-launch feedback on features would help. The initial setup was bumpy at moments, and since we don't have access to the production environment, we have to rely on tricks and loopholes to work with Pendo in the UAT environment. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to review platform performance, enhance user experience, create guides, and ensure users can advocate and communicate new features effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Michelle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle C.") MC Michelle C. Mid-Market (51-1000 emp.) 3/25/2026 "Effective Product Analytics with Easy Tagging" 5/5 What do you like best about Pendo? I really like the ease of tagging in Pendo, which provides full product visibility. It allows me to see what's working and what's not, and what users are engaging with in my product. I also appreciate that Pendo is cheaper and easier to use across our product suite compared to what we used before. That's why we switched. These aspects make it a great tool for our team. Review collected by and hosted on G2.com. What do you dislike about Pendo? N/a we are still getting it up and running Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo for product analytics to solve usage data and user adoption issues. Its ease of tagging and full product visibility help me see what's working and what users are using. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Pendo? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Pendo ](https://www.g2.com/products/pendo-io-pendo/discussions/new) JB Joel Baldwin • Last activity over 3 years ago How can I participate remotely in a PUG? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Which integrations does Pendo support? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) [ View all Discussions ](https://www.g2.com/products/pendo-io-pendo/discuss) ## Pricing Options Pricing provided by Pendo. ### Free Free ### Base Contact Us ### Core Contact Us [ View More Pricing Information ](https://www.g2.com/products/pendo-io-pendo/pricing) Pendo Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4c8de06f6b11c637307cd37422ee8c23/walkme.png "Product Avatar Image") WalkMe 4.5/5(574) [ Compare Now ](https://www.g2.com/compare/pendo-io-pendo-vs-walkme) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/mixpanel-vs-pendo-io-pendo) ##### ##### Pendo Features Metrics Sessions - Digital Analytics Engagement Standard Event Tracking Reporting Real-Time Reporting Retroactive Reporting Segmentation Other User Data Administration User, Role, and Access Management [ View More Features ](https://www.g2.com/products/pendo-io-pendo/features) ## Top-Rated Alternatives [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ ![Heap by Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heap by Contentsquare") Heap by Contentsquare 4.4/5(1,097) ](https://www.g2.com/products/heap-by-contentsquare/reviews) [ ![Smartlook](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Smartlook") Smartlook 4.6/5(874) ](https://www.g2.com/products/smartlook/reviews) [ View All Alternatives ](https://www.g2.com/products/pendo-io-pendo/competitors/alternatives) ##### Categories on G2 [Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics) [Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Session Replay](https://www.g2.com/categories/session-replay) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which large-scale capital project management solutions have a mobile app that actually works well so project managers can review status on site rather than only from a desk?](https://www.g2.com/discussions/which-large-scale-capital-project-management-solutions-have-a-mobile-app-that-actually-works-well-so-project-managers-can-review-status-on-site-rather-than-only-from-a-desk%20)[Meltwater vs CisionOne for a PR team that needs solid media monitoring and reporting without a complex setup or a per-outlet pricing model that makes costs unpredictable?](https://www.g2.com/discussions/meltwater-vs-cisionone-for-a-pr-team-that-needs-solid-media-monitoring-and-reporting-without-a-complex-setup-or-a-per-outlet-pricing-model-that-makes-costs-unpredictable)[Most effective customer success software for app developers](https://www.g2.com/discussions/most-effective-customer-success-software-for-app-developers) [What are the highest rated owned media platforms for solo creators seeking to monetise audiences quickly?](https://www.g2.com/discussions/what-are-the-highest-rated-owned-media-platforms-for-solo-creators-seeking-to-monetize-audiences-quickly)[Which network management software offers the best real-time monitoring?](https://www.g2.com/discussions/which-network-management-software-offers-the-best-real-time-monitoring)[Pros and Cons Details](https://www.g2.com/products/pendo-io-pendo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)