--- title: Pendo Reviews meta\_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1808 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1808 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Pendo Reviews & Product Details Visit Website Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. * * * Product Website Pendo Seller [Pendo.io](https://www.g2.com/sellers/pendo-io) Discussions [Pendo Community](https://www.g2.com/products/pendo-io-pendo/discuss) Solution Type All-in-One Overview by Kevin Rollinson Show More ## Pricing Pricing provided by Pendo. ### Free Free [ View More Pricing Information ](https://www.g2.com/products/pendo-io-pendo/pricing) ## Pendo Integrations (13) What do users say about integrations? Verified by Pendo [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Android Studio ](https://www.g2.com/products/android-studio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChurnZero ](https://www.g2.com/products/churnzero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Looker ](https://www.g2.com/products/looker/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NICE CXone ](https://www.g2.com/products/nice-cxone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Planhat ](https://www.g2.com/products/planhat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sprout Solutions ](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software 5/22/2026 "Intuitive tools and people who are crazy for their customers" 5/5 What do you like best about Pendo? Pendo is both intuitive and robust. You can get value quickly, and still uncover additional layers after using it for several years. Review collected by and hosted on G2.com. What do you dislike about Pendo? Some of the newer modules lack interconnectivity with the rest of the app, but the MCP is helping to solve that problem. Pendo moves very quickly to improve features in some parts of the platform, but notably lagging in updates to other areas (guide analytics). Again, AI is helping to solve for that. All of that said, their customer-focused mentality makes up for any shortcomings. I literally cannot tell you how many times I have talked directly with their product managers to give feedback. That makes a difference. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? More recently we are getting accurate and immediate customer health and product health data. We always felt behind before, but Pendo is picking up the pace in cranking out features that deliver value more quickly and make it easier for folks to jump in with little to no explanation. Before when I would try to get the product data out to cross-functional folks, I always had to caveat that Pendo was first and foremost a product designed for product people, so it always felt really "hacky" when I would invite, say, a CSM into the tool. That was a big blocker for a long time. We had very little traction getting anyone besides a product manager into Pendo. That is no longer an issue thanks to the MCP. Just this month I think I've added like hundreds of cross-functional stakeholders to Pendo because everyone wants the data now. Pendo is a regularly used verb at our company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app PS Priya S. Ops Products & Strategy Enterprise (\> 1000 emp.) 3/29/2026 "User-Friendly Guide Creation, Needs Better Organization" 4.5/5 What do you like best about Pendo? I like how easy Pendo is to use. I don't have to know any coding or any of that. I can just go in and start working on what I need to work on. I mostly use it for guides and I think it's really easy to create the guide. Review collected by and hosted on G2.com. What do you dislike about Pendo? So I guess the first thing would be when creating guides, being able to type directly in the text box rather than the box off to the left. And then the second one would be to organize guides better in the resource center. Right now, if you have a bunch of guides, you can't, like, categorize them with, like, a drop down or anything. You have to go in and create several separate modules. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to create guides that educate users, bring awareness, and provide knowledge. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Sandra C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandra C.") SC Sandra C. Mid-Market (51-1000 emp.) 4/6/2026 "Transforms User Insights into Actionable Data" 4/5 What do you like best about Pendo? I use Pendo to quickly understand user behavior and take action in real-time. I find it easy to guide users, gather feedback, and improve the product experience without needing constant engineering support. I appreciate how easy it is to connect user behavior with feedback in one place. I really like the ability to quickly create in-app guides, track feature adoption, and measure impact without heavy setup. Review collected by and hosted on G2.com. What do you dislike about Pendo? Tagging still requires engineering assistance in many cases, which slows things down. To reduce reliance on engineers adding unique IDs, Pendo could make tagging more resilient and flexible for non-technical users. Allow tagging without needing individual element IDs. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Pendo helps us understand user interactions, identify friction points, and enhance feature adoption. It simplifies gathering in-app feedback, guiding users, and making data-driven decisions without engineering dependency for every update. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![🦩 Robert R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "🦩 Robert R.") 🦩R 🦩 Robert R. Vice President Product Mid-Market (51-1000 emp.) 11/11/2022 "Comprehensive Insights with Excellent Support" 4.5/5 What do you like best about Pendo? I like that Pendo is a comprehensive tool that embeds user data across views, allowing me to get a 360-degree view of what users are doing and thinking. I appreciate their customer support, which is excellent and responsive. The new agent analytics feature is a game changer for us as we launch our own AI products, letting us track and understand how users interact with our LLM assistant. We also benefit from having a technical account manager who helps us get all the value we can from Pendo. Review collected by and hosted on G2.com. What do you dislike about Pendo? Maintaining feature tags for analytics is a constant challenge and requires attention and dedicated responsibility. Pendo are introducing ways to make this process more robust but it is still a largely manual effort. The initial feature tagging effort was large and we made a number of mistakes which we are still correcting now. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to understand user behavior, identify feature usage, and address friction points. It provides a comprehensive view with user feedback and sentiment. The agent analytics feature is key for tracking AI interactions. Their excellent customer support enhances our use of the product. Review collected by and hosted on G2.com. Show More 12/18/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sarah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah S.") SS Sarah S. Strategic Customer Success Manager Mid-Market (51-1000 emp.) 11/8/2022 "Pendo: Insightful Data, Easy Setup" 5/5 What do you like best about Pendo? I use Pendo for work to better understand my customers and how they interact with my products. I appreciate that it lets me know when customers are frustrated or happy. I like all the data insights Pendo provides. We are able to launch guides to interact with our users and take pulse surveys. The help resource center is great, and the initial setup was easy. Review collected by and hosted on G2.com. What do you dislike about Pendo? better navigation on how to leverage your products Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to understand customer interactions and know when they're frustrated or happy. Pendo provides data insights and lets us launch guides and surveys to engage with users. Review collected by and hosted on G2.com. Show More 3/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MC Mel C. Mid-Market (51-1000 emp.) 3/26/2026 "Streamlined Onboarding but Challenging Setup" 4.5/5 What do you like best about Pendo? I find Pendo very easy to use and appreciate its capability to integrate with our full tech stack. It integrates well with HubSpot, which we use as our MAP. This integration allows us to customize emails and outreach based on who is and isn't using a certain feature. Additionally, it helps us do a better job with lead scoring. I'm also excited that Pendo is developing Novus, which will solve issues by auto-tagging and updating our guides. Review collected by and hosted on G2.com. What do you dislike about Pendo? The manual tagging is a pain. We release new features every 3 weeks. The initial setup of Pendo was painful. We purchased it in December, it's now the end of March and it's still not live. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to expedite onboarding with guides and expand feature adoption, solving self-onboarding challenges and enabling customized nurture sequences for better user engagement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AN Verified User in Education Management 5/27/2026 "Pendo has been a game changer and we are only scratching the surface of what’s possible" 5/5 What do you like best about Pendo? With Pendo, I learn so much about our product and its users, and I love that it covers the entire product with retroactive analytics. I can get all of the answers I need without needing to know all of the questions up front. Review collected by and hosted on G2.com. What do you dislike about Pendo? The performance of the reports and the designer can be slow at times. It has improved over the years, but would love for it to be even easier and faster. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Pendo is helping solve many problems. The possibilities are almost endless. It helps us understand behavior and sentiment, improve the user experience through in-app guidance, and measure performance of new features or promotions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app TL Tyler L. Mid-Market (51-1000 emp.) 3/25/2026 "Empowers Data-Driven Decisions with Ease" 5/5 What do you like best about Pendo? I find Pendo to be a great start for our team, which hasn't been analytically focused. It allows us to make decisions based on real data instead of just gut feeling. I appreciate how we're now able to understand what users are doing in our product, which helps us identify and remove features that are not being used but are costly to maintain. I like the different capabilities that Pendo offers to keep expanding the product and gaining more insights for better decision-making. Additionally, the initial setup of Pendo was very simple for our team. Review collected by and hosted on G2.com. What do you dislike about Pendo? Right now we really want to capture user feedback but it is very difficult to capture it with our use case. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to transition my team to data-driven decisions. It helps us understand user behavior and eliminate unused, costly features. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Lior R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lior R.") LR Lior R. Associate Product Operations Manager Small-Business (50 or fewer emp.) 3/25/2026 "Powerful Insights, But Steep Learning Curve" 4/5 What do you like best about Pendo? I like the convenience of coming to Pendo with a research question and refining that question. Usually, PMs don't know exactly what data they're looking for, so before conducting an entire research project, Pendo is extremely helpful in helping us identify goals and success metrics. I also appreciate how it allows sending messages to customers without developer time and helps understand general usage without having to build an event. Review collected by and hosted on G2.com. What do you dislike about Pendo? Pendo is complicated because our code base is complicated, so it takes at least a year of commitment to feel confident in speaking on that data. The initial metadata setup is difficult because engineers don't understand that implementation as well and aren't used to testing metadata in Pendo. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo for measuring behavior and sentiment, sending messages to customers without developer time, and understanding general usage easily. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance 6/1/2026 "Tagging trail and error...with many errors along the route" 3.5/5 What do you like best about Pendo? Real user data to see how our features are being adopted by users. I've liked the guides. I'm excited about replay Review collected by and hosted on G2.com. What do you dislike about Pendo? Tagging and segmenting have been very tricky. We found out through many meeting with our own dev team and pendo, that the automatic tags it was selecting were ones that were changing between releases. Our dev team still frequently needs to be reminded to use data-testids that are unique to the element. I'd love to get ai help with that and some of the analytics. I find the funnel and path reports a little confusing to read especially when users end up in the same spot but they appear like the user clicked different elements when really they clicked the same. We are still working on how we want to track deprecated elements. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Feature adoption, user training, resource centers, guides. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ## Questions about Pendo? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Pendo ](https://www.g2.com/products/pendo-io-pendo/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Which integrations does Pendo support? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) JB Joel Baldwin • Last activity over 3 years ago How can I participate remotely in a PUG? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) [ View all Discussions ](https://www.g2.com/products/pendo-io-pendo/discuss) ## Pricing Options Pricing provided by Pendo. ### Free Free ### Base Contact Us ### Core Contact Us [ View More Pricing Information ](https://www.g2.com/products/pendo-io-pendo/pricing) Pendo Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4c8de06f6b11c637307cd37422ee8c23/walkme.png "Product Avatar Image") WalkMe 4.5/5(574) [ Compare Now ](https://www.g2.com/compare/pendo-io-pendo-vs-walkme) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/mixpanel-vs-pendo-io-pendo) ##### ##### Pendo Features Metrics Sessions - Digital Analytics Engagement Standard Event Tracking Reporting Real-Time Reporting Retroactive Reporting Segmentation Other User Data Administration User, Role, and Access Management [ View More Features ](https://www.g2.com/products/pendo-io-pendo/features) ## Top-Rated Alternatives [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ ![Heap by Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heap by Contentsquare") Heap by Contentsquare 4.4/5(1,097) ](https://www.g2.com/products/heap-by-contentsquare/reviews) [ ![Smartlook](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Smartlook") Smartlook 4.6/5(874) ](https://www.g2.com/products/smartlook/reviews) [ View All Alternatives ](https://www.g2.com/products/pendo-io-pendo/competitors/alternatives) ##### Categories on G2 [Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics) [Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Session Replay](https://www.g2.com/categories/session-replay) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which large-scale capital project management solutions have a mobile app that actually works well so project managers can review status on site rather than only from a desk?](https://www.g2.com/discussions/which-large-scale-capital-project-management-solutions-have-a-mobile-app-that-actually-works-well-so-project-managers-can-review-status-on-site-rather-than-only-from-a-desk%20)[Meltwater vs CisionOne for a PR team that needs solid media monitoring and reporting without a complex setup or a per-outlet pricing model that makes costs unpredictable?](https://www.g2.com/discussions/meltwater-vs-cisionone-for-a-pr-team-that-needs-solid-media-monitoring-and-reporting-without-a-complex-setup-or-a-per-outlet-pricing-model-that-makes-costs-unpredictable)[Most effective customer success software for app developers](https://www.g2.com/discussions/most-effective-customer-success-software-for-app-developers) [What are the highest rated owned media platforms for solo creators seeking to monetise audiences quickly?](https://www.g2.com/discussions/what-are-the-highest-rated-owned-media-platforms-for-solo-creators-seeking-to-monetize-audiences-quickly)[Which network management software offers the best real-time monitoring?](https://www.g2.com/discussions/which-network-management-software-offers-the-best-real-time-monitoring)[Pros and Cons Details](https://www.g2.com/products/pendo-io-pendo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)