Jaggaer Reviews & Product Details

Jaggaer Overview

What is Jaggaer?

JAGGAER is the world’s largest independent spend management company, with 25 years of experience connecting customers to a network of 4 million suppliers in 70 countries, served by offices located in the Americas, APAC, Asia and EMEA. JAGGAER offers full digital transformation across the entire procurement spectrum from source to pay and for all types of spending in all industry sectors, with modular solutions on a unified digital platform that integrates easily with your ERP and accounting systems. JAGGAER offers end-to-end SaaS-based procurement solutions, including advanced Spend Analytics, Category Management, Supplier Management, Sourcing, Contracts, eProcurement, Invoicing, Supply Chain Management and Inventory Management. These all reside on a single platform, JAGGAER ONE. JAGGAER has pioneered spend solutions for more than two decades and continues to lead the innovation curve by listening to customers and stakeholders in all industry sectors, public services and academia.

Jaggaer Details
Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Simplified)
Product Description

We automate supplier management, procurement and accounts payable with web-based, integrated and intuitive solutions that deliver real efficiencies and savings.

How do you position yourself against your competitors?

JAGGAER provides Procurement Simplified. JAGGAER's mission is to deliver a simpler and more rewarding experience to all the stakeholders in the procurement process, from source to pay. As the foundation for JAGGAER’s best-in-class source-to-pay and supply chain solutions, JAGGAER ONE provides a single source of the truth for all supplier, contract and item data, a turnkey managed supplier network, access to third-party applications and data feeds, integration with ERP and other back-office systems, and reporting and analytics for both indirect and direct spend, including CapEx projects.


Seller Details
Seller
Jaggaer
Company Website
Year Founded
1995
HQ Location
Morrisville, NC
Twitter
@JaggaerPro
1,447 Twitter followers
LinkedIn® Page
www.linkedin.com
1,011 employees on LinkedIn®
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Jaggaer Reviews

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Strategic Sourcing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The Jagger support availability and business understanding makes the problem resolution process a lot more simpler, there are some really talented support staff who understand the nuances of public procurement and Ontario Tender Portal's ("OTP") functionality and are always capable of filling the gap and addressing the challenge that we face in our day to day utilization of the portal.

The top 2 things I would recommend are:

1. On-call and over the email support with fast turn around times.

2. In depth understanding of business requirements and the portal functionality. Review collected by and hosted on G2.com.

What do you dislike?

There isnt anything in particular that can be listed here. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend Jaggaer in terms of the functionalities available and excellent Technical support team Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

At times while publishing RFP's on the OTP we have faced challenges when we intend to do customizations on the types of questions and weather something is possible or not, Jagger team has always been of utmost support and rendering that advice and potential solutions to our problems and if there is no ready solution the Jagger support keeps us informed of the timelines when they will get back to us with the solution and they have always managed to get back before the stipulated time. I would say the support team is very reliable. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Jaggaer is the best suite for online strategic sourcing, with Jaggaer you can completely transform your organization's procurement department and its relevant approvals form offline activities to online with in few months. It also helps is shorting procurement cycle time and saves a lot of time. Review collected by and hosted on G2.com.

What do you dislike?

Every feature is available in this suite so we do not dislike any thing about this product or platform. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Jaggaer's platform is a SaaS platform and this platform is not desktop or local server based which means you can access with platform from anywhere in the world, you just need computer and internet. Now we have completely transformed our procurement department on it and we also take approvals from higher management through this department. Jaggaer is very easy to use even for starters. We highly recommend this software to other companies and organizations as this platform save your lot of time and money. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Jaggaer is the best online based procurement and souring suite currently available in the industry. It is the leading global brand which provides different type of business automation technology software. Currently we are using Jaggaer Strategic Sourcing suite through which we have managed to completely automate our whole procurement process and its relevant approvals. Review collected by and hosted on G2.com.

What do you dislike?

This technology is based on best practices and covers all aspects of an organization's need so we do not dislike anything about this product and its services. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Jaggaer for a while now and our organisation is completely satisfied with its products and services. By using jaggaer we have reduced our procurement cycle time and also increased savings. One more main thing is we can take all approvals from our senior management through this Suite which saves us a lot of time and helps our organization to go paper less. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Jaggaer is playing a beneficial role in completely automation of procurement department of our organization and all its relevant necessary approvals. By implementing Jaggaer, it brings transparency in our whole procurement process, reduce our procurement cycle time by almost one third and helps us in saving more cost then ever. Review collected by and hosted on G2.com.

What do you dislike?

Each and every feature is available in this platform so i do not dislike any thing or any feature of this product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Before implementation of Jaggaer, our organization have procurement cycle of around 5 - 6 weeks, because we have to manually collect bids and contact to different suppliers via telephones or emails and wait for their quotations. But after Jaggaer our procurement cycle reduced to 2 - 3 week, now our processes are running fast and smoothly. Review collected by and hosted on G2.com.

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Senior Procurement Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Jaggaer has consistently advanced its capabilities each year. We have given them challenges we faced in our organization and they have one way or another presented solutions. Review collected by and hosted on G2.com.

What do you dislike?

The fast developments comes at a price. We see that the system has developed bugs along the way. It slows down the process and creates the need for continuous support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The need to create complex and configurable RFP templates. Jaggaer has the ability to manage complex projects. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Jagger platform helps your organization in completely automation of procurement department and also helps you to manage online approvals through its platform. Jaggaer is a best in class and world leader procurement suite which have many modules that helps in complete automation of your organization's all process, flows and approval. Review collected by and hosted on G2.com.

What do you dislike?

Each functionality is available in this platform so we do not dislike any thing about this platform and its services. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Before Jaggaer, we have to follow traditional ways for procurement processes which take alot of time to complete procurement cycle time. But after implementation of Jaggaer our procurement cycle time reduced to one third. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We are using Jaggaer Sourcing Suite since 2012 and till now we are completely satisfied with its services and features. By using Jaggaer Sourcing Suite we reduced our procurement cycle time and increased cost savings. Review collected by and hosted on G2.com.

What do you dislike?

Each and every feature and functionality is available in this sourcing suite so there is no nned for disliking this product and its services. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

By using Jaggaer sourcing suite we do not need to go to the market to collection quotations according to our technical requirements. Here we just float tender online and supplier can also participate through online platform very easily. Secondly, we can also take necessary approvals from our management by using program management module of jaggaer sourcing suite. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

With Jaggaer you can completely automate all of your procurement process of your organization very easily. Here you can create / float online tenders will the required specifications then suppliers submit their response on online platform with their best quotation. This process helps in creating competition with suppliers and at the end company will get best possible response from suppliers. Review collected by and hosted on G2.com.

What do you dislike?

Integration process is very difficult and take much time, other then that Jaggaer works work like a charm. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N/A Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Jaggaer brings total transparency in our organization that we wants of implement for a while now. It also reduces our time-to-market, now we do not have to go outside for any quotation. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Free of charge to vendors. Get used to it. Review collected by and hosted on G2.com.

What do you dislike?

Interface that is not user friendly. Multi-layer approach (project, object) might be confusing. No online trainings. Difficult to get hold of manual. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Obtain manual from Jaggaer and ask TS for help - they're helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Bidding (public RFP, second stage RFQ) Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

With Jaggaer we are able to completely transform our procurement department and its relevant approvals via online platform. On this platform, we float our tenders / required products online and vendor submit their response on it. This task reduce our time-to-market, enhance our decision making and save a lot of money. Review collected by and hosted on G2.com.

What do you dislike?

We feature and functionality is available in this platform so now need to dislike any thing about this product and its provided services. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Before Jaggaer we are following traditional procurement procedures which took too much time to complete procurement cycle, but after implementation of Jaggaer we have successfully transformed our procurement processes and also managed its approvals through online platform. This implementation also reduces our procurement cycle time. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Jaggaer is best platform to completely automate the procurement processes of your organization. It is a cloud based service or you can say SaaS, with that you can access this platform from anywhere in the world. Here buyers add their tneders on online platform and suppliers submit their response against that. Review collected by and hosted on G2.com.

What do you dislike?

Integration process of Jaggaer is very much complex and it take a lot of time, other then that we are completely satisfied with its features and services. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N/A Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we are worried a lot about performance and timeliness of our procurement department with manual process, but after implementation of Jaggaer Sourcing Suite performance of our procurement department is increased and we are saving a lot of time because we do not have to go to the market to pick quotation. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

In Jaggaer their are different options in envelop creation like you can create different type of envelops Qualification, Technical and commercial where you can explain full specification of required product according to envelop description so you can get exact and specific response from supplier whihc make decision making easy. Review collected by and hosted on G2.com.

What do you dislike?

We are fully satisfied with Jaggaer's product and its services and we didn't dislike anything about this product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Here we can ask vendor's for their specific response and also can automatically disqualified them if their response didn't meet the specific criteria. Also its reporting module is very enhanced and we can extract customized reports as we want. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

With Jaggaer Advantage strategic procurement suite, procurement department of our organization is fully automated, even we can ask approvals from their software. Here we can float our tender online with all the relevant information regarding required product. After that vendors / suppliers visit online platform where that tender is available and submit their quotation online. Review collected by and hosted on G2.com.

What do you dislike?

It is very simple process, easy to use and also reduces procurement cycle time which at the end helps our organization. So we do not dislike any thing about this product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

NONE Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our traditional procurement cycle time was 60 -90 days and after implementation of this sourcing suite our cycle time has reduced to 20-25 days. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Jaggaer helps us in getting quotations from vendors via online platform which helps your organization to make decisions easily and swiftly. Secondly, we can take approvals from our management from this platform. Review collected by and hosted on G2.com.

What do you dislike?

Reporting module only have access to the basics report, jaggaer must add crystal reporting in their sourcing suite for better visibility of data. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Before Jaggaer we have to go to the market and take quotations from vendors one by one, this process takes so much time that it increase out procurement cycle time, with jaggaer vendors submit their quotations online which definitely reduced our time-to-market. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Jaggaer sourcing suit helps in complete automation of procurement department of any organization. With Jaggaer you can also manage online approvals of your senior management and CEO / COO. Review collected by and hosted on G2.com.

What do you dislike?

Jaggaer is off the self product, it didn't have much options for customization, other then that it works perfectly for us. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Jaggaer helps us in fully automation of procurement processes of our organization including online tender floating, bids collection and managing online approvals. Now our each procurement activity is just few clicks away and we are completely satisfied with its services. Review collected by and hosted on G2.com.

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Customer Support Executive and IT Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Jaggaer is best software to completely automate the procurement process of your organization, here you can create online tenders and vendor / supplier can submit their bids online. Review collected by and hosted on G2.com.

What do you dislike?

Integration with other application is very difficult in Jaggaer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we are getting transparency in your procurement department and it reduce time to the market. Review collected by and hosted on G2.com.

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UB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It’s very easy to read orders that come through. Review collected by and hosted on G2.com.

What do you dislike?

The rest of the platform is a bit confusing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a vendor, I love the ease of receiving EDI/XML orders and reviewing them quickly. I also see how quick and easy it is to use on the consumer’s side. It saves time. Review collected by and hosted on G2.com.

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Program Coordinator, College of Education
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Jaggaer allows my organization, an academic institution, the ability to procure services from multiple entities and suppliers in one place and send the order to someone else. For example, I do not have the authority to purchase, however, I can create a "cart" in Jaggaer's dashboard and send it to our budget manager so she can approve it instantly. This takes out the guess work of sending her a shopping list for her to find items on her own. Review collected by and hosted on G2.com.

What do you dislike?

This platform is completely functional and useful, however, it's not the most attractive. The interface is very plain and does not lend itself to any branding outside of our initial logo at the top of the page. The text and colors are not specific to our university to give a sense of comfort when dealing with the platform. This would assist in ensuring we are working with an approved platform and vendor. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The biggest benefit is the for efficient use of human capital. We are able to select our products and services in one place and get them approved instantly. This allows us to save time we would have otherwise spent going to multiple platforms and vendors, creating shopping lists, and waiting for multiple levels of approval in different areas. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It’s a one stop shop. All our outside vendors we have contracts with are in jaggaer sciquest with a simple punch out feature to get our discounts. It also is our PO system that effectively organized purchases. Review collected by and hosted on G2.com.

What do you dislike?

Some processes are repetitive. For example, you can enter new vendor info in the check request form or click on a separate link on the homepage. It is confusing to know which to use or if we can use both? Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All accounting documentation and ordering is in one place. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I like that Jaggaer allows me to shop from many different suppliers to order the items I need. The inventory is huge and we are able to negotiate special prices that make everything very cost-efficient. Review collected by and hosted on G2.com.

What do you dislike?

I find the interface for this tool very confusing to use. There are so many ways to screw up an order--assigning it to someone instead of issuing a requisition, for example. It just doesn't feel user-friendly. I don't care for the search function much, either. It's hard to sort and filter through all of the results to find exactly what you're looking for. Sometimes it can be overwhelming. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

be prepared for the learning curve. this is not exactly intuitive Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Jaggaer to order office supplies online. Using online ordering is so much easier than spending time at different stores looking for what you need, plus this way I can have it direct billed to my employer instead of paying out of pocket and requesting reimbursement. Review collected by and hosted on G2.com.

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Sales Associate
Wholesale
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I use SciQuest everyday and it does impact the time I can spend elsewhere. Offering streamlined eProcurement, I can manage my sales orders with efficiency and confidence. I often work within the SciQuest platform for quote requests and the process is simple. My favorite aspect of SciQuest is the ability to manage my punch-outs with ease in a very quick manner. Review collected by and hosted on G2.com.

What do you dislike?

The only problem I have with SciQuest (and this may be a problem with my company) is the occasional miscommunication between customer pricing on SciQuest and actual sales costs. I have had to go back and remedy a few orders because incorrect pricing was shown to the end user. Somewhat trivial but it has happened. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would only recommend that users keep an eye on orders or at don't be surprised by the occasional mismatch between what the customer sees and what you expect them to see. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am interested in solving the issues that arise between customer and sales side for a very large catalog. I have realized the benefits of having a product like SciQuest handle up to 90% of my orders, freeing up my time for more pressing matters. Review collected by and hosted on G2.com.

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Administrative Support Associate
Higher Education
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

In general, the online stores (Staples Advantage, etc.) are quite easy to navigate. Review collected by and hosted on G2.com.

What do you dislike?

Some procedures (creating POs for non-catalog items, etc.) are more complicated than they need to be. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Explore around. It's not always intuitive, but you can eventually find what you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ordering supplies and other needed items for the Center for Service Learning at Western Carolina University. I've benefited from the quick turnaround on Staples orders and the easy navigation of the Staples store. Review collected by and hosted on G2.com.

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