--- title: PBXware Reviews meta_title: 'PBXware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how PBXware works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 26 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # PBXware Reviews **Vendor:** Bicom Systems **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 26 ## About PBXware PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. ## PBXware Pros & Cons **What users like:** - Users praise PBXware for its **ease of use** , facilitating quick deployment and training with minimal issues. (9 reviews) - Users commend the **reliability** of PBXware, enjoying its stability and swift support during emergencies. (7 reviews) - Users appreciate the **flexibility** of PBXware, allowing for easy setup and scalability across various customer needs. (5 reviews) - Users value the **helpful support team** at PBXware, ensuring swift solutions and enhancing overall user experience. (5 reviews) - Users find PBXware to be **cost effective** , offering scalability and efficiency for businesses of all sizes. (4 reviews) - Users commend the **responsive customer service** of PBXware, ensuring quick support and smooth operational continuity. (4 reviews) - Users appreciate the **easy implementation** of PBXware, enabling swift deployment and configuration for various customer needs. (4 reviews) - Users commend the **easy integration** of PBXware, simplifying transitions from legacy systems to modern solutions. (4 reviews) - Easy Setup (4 reviews) - Feature Abundance (4 reviews) **What users dislike:** - Users find PBXware's **complex processes** challenging, citing a steep learning curve and cumbersome backend management. (3 reviews) - Users express frustration with the **lack of intuitiveness** in PBXware, hindering navigation and overall user experience. (3 reviews) - Users desire a **more robust API and improved CRM integrations** for better contact management capabilities in PBXware. (2 reviews) - Users find the **difficult settings management** challenging, leading to confusion and inefficiency in navigating the PBXware system. (2 reviews) - Users find that **navigation difficulty** in PBXware hampers usability and requires improvements in the user interface. (2 reviews) - Complex Process (1 reviews) - Dashboard Issues (1 reviews) - Users face **device compatibility issues** with PBXware, particularly regarding Glocom and Huawei devices. (1 reviews) - Dialer Issues (1 reviews) - Users find the **difficult configuration** of PBXware's backend system for licenses and extensions cumbersome and frustrating. (1 reviews) - [View PBXware pricing details and edition comparison](https://www.g2.com/products/pbxware/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+14%3A45%3A26+-0500&secure%5Bsession_id%5D=dc575057-4446-4bb1-9fc5-5e5e7b842aa6&secure%5Btoken%5D=033f098f344f121166fece4c07a272cbf8f898d21fc76cef57b13124f0191c4f&format=llm_user) ## PBXware Integrations - [Amazon Simple Storage Service (S3)](https://www.g2.com/products/amazon-simple-storage-service-s3/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [SugarCRM Solution Suite](https://www.g2.com/products/sugarcrm-solution-suite/reviews) - [SuiteCRM](https://www.g2.com/products/fynsis-softlabs-pvt-ltd0-suitecrm/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## PBXware Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top PBXware Alternatives - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - 4.5/5.0 (615 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - 4.3/5.0 (478 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,550 reviews)