---
title: PBXware Reviews
meta_title: 'PBXware Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 26 reviews by the users' company size, role or industry to
  find out how PBXware works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 26
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# PBXware Reviews
**Vendor:** Bicom Systems  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 26
## About PBXware
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.



## PBXware Pros & Cons
**What users like:**

- Users praise PBXware for its **ease of use** , facilitating quick deployment and training with minimal issues. (9 reviews)
- Users commend the **reliability** of PBXware, enjoying its stability and swift support during emergencies. (7 reviews)
- Users appreciate the **flexibility** of PBXware, allowing for easy setup and scalability across various customer needs. (5 reviews)
- Users value the **helpful support team** at PBXware, ensuring swift solutions and enhancing overall user experience. (5 reviews)
- Users find PBXware to be **cost effective** , offering scalability and efficiency for businesses of all sizes. (4 reviews)
- Users commend the **responsive customer service** of PBXware, ensuring quick support and smooth operational continuity. (4 reviews)
- Users appreciate the **easy implementation** of PBXware, enabling swift deployment and configuration for various customer needs. (4 reviews)
- Users commend the **easy integration** of PBXware, simplifying transitions from legacy systems to modern solutions. (4 reviews)
- Easy Setup (4 reviews)
- Feature Abundance (4 reviews)

**What users dislike:**

- Users find PBXware's **complex processes** challenging, citing a steep learning curve and cumbersome backend management. (3 reviews)
- Users express frustration with the **lack of intuitiveness** in PBXware, hindering navigation and overall user experience. (3 reviews)
- Users desire a **more robust API and improved CRM integrations** for better contact management capabilities in PBXware. (2 reviews)
- Users find the **difficult settings management** challenging, leading to confusion and inefficiency in navigating the PBXware system. (2 reviews)
- Users find that **navigation difficulty** in PBXware hampers usability and requires improvements in the user interface. (2 reviews)
- Complex Process (1 reviews)
- Dashboard Issues (1 reviews)
- Users face **device compatibility issues** with PBXware, particularly regarding Glocom and Huawei devices. (1 reviews)
- Dialer Issues (1 reviews)
- Users find the **difficult configuration** of PBXware's backend system for licenses and extensions cumbersome and frustrating. (1 reviews)

## PBXware Reviews
  ### 1. Challenges with User-Friendliness in PBXware

**Rating:** 1.5/5.0 stars

**Reviewed by:** angelo m.

**Reviewed Date:** November 18, 2025

**What do you like best about PBXware?**

Undecided

**What do you dislike about PBXware?**

I find that PBXware could be more user-friendly, which can be challenging for straightforward navigation and functionality. Additionally, I experienced difficulties with inputting my phone number, which suggests that usability and user interface improvements might be necessary.

**What problems is PBXware solving and how is that benefiting you?**

n/a

**Official Response from Bicom Systems:**

> We appreciate your feedback and apologize for any difficulties you've experienced with PBXware. We are constantly working to improve user-friendliness and usability, and your input will be taken into consideration for future updates.



- [View PBXware pricing details and edition comparison](https://www.g2.com/products/pbxware/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+17%3A06%3A00+-0500&secure%5Bsession_id%5D=74648430-0cc2-4d17-965b-ef478155d1b4&secure%5Btoken%5D=6b7562ef649dde3b42117627e75e7bc1093e63a38003e6e798d7a2c639c9b87a&format=llm_user)
## PBXware Integrations
  - [Amazon Simple Storage Service (S3)](https://www.g2.com/products/amazon-simple-storage-service-s3/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [SugarCRM Solution Suite](https://www.g2.com/products/sugarcrm-solution-suite/reviews)
  - [SuiteCRM](https://www.g2.com/products/fynsis-softlabs-pvt-ltd0-suitecrm/reviews)
  - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews)
  - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews)

## PBXware Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility
- Contact Management
- Queue Management
- Computer Telephony Integration
- Call List Management
- Fax Management

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Third-Party Integrations

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant
- Real-Time Analytics

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Additional Functionality**
- Virtual Extensions
- Call Disposition
- Customizable Caller ID
- Alerts/Notifications
- Generative AI
- Call Tracking
- SMS Messaging
- Call Routing
- Call Recording
- Conferencing
- Call Transfer
- Callback Scheduling
- Role-Based Permissions
- Automatic Call Distribution
- Interaction Tracking
- Collaboration Tools
- Real-Time Updates
- On-Demand Recording
- Mobile Access
- AI Copilot
- IVR
- Customizable Reports
- Activity Dashboard
- Call Monitoring
- Voice Mail
- Video Conferencing
- Caller ID
- SIP Trunking
- For Cloud Phone Systems
- Ring Groups

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts
- Electronic Faxes
- IVR
- Video Call Recording
- Customizable Reports
- Real-Time Reporting
- Meeting Management
- Screen Sharing
- Two-Way Audio & Video
- Virtual Voicemail

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Additional Functionality**
- Trend Analysis
- Generative AI
- Voice Mail
- SSL Security
- Caller ID
- Multi-Channel Communication
- Activity Tracking
- Interaction Tracking
- Alerts/Notifications
- Virtual Backgrounds
- Mobile Access
- Contact Management
- Call Center Management
- Access Controls/Permissions
- Call Tracking
- Call Transfer
- Group Messaging
- Call Recording
- AI Copilot
- Call Monitoring
- Task Management
- SMS Messaging
- Reporting & Statistics
- Activity Dashboard
- Call Routing
- Multi-User Collaboration
- Single Sign On
- Chat/Messaging

## Top PBXware Alternatives
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