PBXware Features

Enables users to place phone calls over the internet. 18 reviewers of PBXware have provided feedback on this feature.

Enables users to place video calls over the internet. This feature was mentioned in 18 PBXware reviews.

Based on 18 PBXware reviews. Enables users to send instant messages over the internet.

Enables users to share screens over the internet. 18 reviewers of PBXware have provided feedback on this feature.

As reported in 18 PBXware reviews. Enables multiple users to make phone or video calls over the internet at once.

Based on 18 PBXware reviews. Enables users to contact one anothers through mobile phones and landlines.

As reported in 18 PBXware reviews. Offers users the option to play music for contacts who are on hold.

Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. 18 reviewers of PBXware have provided feedback on this feature.

Offers users a unique number that can be dialed from anywhere. This feature was mentioned in 18 PBXware reviews.

As reported in 18 PBXware reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.

Based on 18 PBXware reviews. Allows users to download the tool along as an extension to their browser of choice.

Requires users download the software on its own. 18 reviewers of PBXware have provided feedback on this feature.

Provides voice call functionality.

Provides an interface for one or more social media channels.

Includes or integrates with live chat initiaited from the company's web site.

Accepts contacts initiated through SMS or other mobile text functions.

Allows CSRs to receive and answer customer emails.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Callers can be routed to a queue or placed on hold until an agent becomes available.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Provides some level of analytics based on keywords and vocal tones.

Has auto dialing or predictive dialing functions for outbound use.

Includes an interactive phone menu.

Populates CSR's screen with available customer data.

Maintains and shares information across channels and agents as the case progresses.

Based on 10 PBXware reviews. Transcribes voice messages to email.

Includes a way to easily share files between users. 10 reviewers of PBXware have provided feedback on this feature.

As reported in 10 PBXware reviews. Allows multi-participant phone conferences.

Can host video conferences. This feature was mentioned in 10 PBXware reviews.

Records and transcribes voice and video conferences. This feature was mentioned in 10 PBXware reviews.

As reported in 10 PBXware reviews. Can be deployed as a single-tenant or multi-tenant product.

Contains its own IP telephony system. This feature was mentioned in 10 PBXware reviews.

Is also able to serve as contact center software. 10 reviewers of PBXware have provided feedback on this feature.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Allows supervisors/managers to record and review telephone conversations of agents.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Allows inflow of requests through various digital channels such as email, social media, etc.

Allows users to access the software using mobile devices.

Provides queue management in case of increase in case/call inflow.

Allows distribution of incoming calls to agents.

Allows users to request a call back.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Allows automatic distribution of incoming calls to the agents.

Allow managers/supervisors to monitor calls for quality assurance purposes.

Allows managers/supervisors to evaluate the performance of agents.

Simulates human-like speech from text inputs.

Simulates human-like speech from text inputs.

Supports incoming calls, call forwarding, transferring and conferencing.

Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business.

Scales to add additional phone capacity in order to accommodate growth in an organization.

Integrates with business tools such as CRMs, APIs, browsers, business music and more.

Able to connect with employee's mobile devices for further ease of access.

Accessible from any location with wifi connection via cloud infrastructure.

Ensures security of voice communications with encryption for calls.

Provides call analytics based on data such as call volumes, durations, and other metrics.

Provides virtual technical support for business communication services for improving phone performance.

Offers an automated attendant to field calls when employees are unavailable.

As reported in 11 PBXware reviews. Contains PBX & VoIP softphone that can be used within the VoIP business system.

As reported in 11 PBXware reviews. Manages incoming calls with features such as call forwarding, transferring, and routing.

Based on 11 PBXware reviews. Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.

Enables integrations with communication and CRM platforms. This feature was mentioned in 11 PBXware reviews.

Provides compatibility with both hosted and virtual PBX solutions. This feature was mentioned in 11 PBXware reviews.

Supports SIP trunking services for local and long-distance calls. This feature was mentioned in 11 PBXware reviews.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation