NetSuite Reviews & Product Details

"What we value most is the unified platform — having financials, inventory, and operations in a single system of record has significantly reduced the data reconciliation overhead we previously dealt with across disconnected tools. The real-time visibility into our operational and financial data has been particularly valuable as we scale.

More recently, we've been able to extend NetSuite's value further by layering conversational AI on top of it — we built a Claude-powered integration that allows our Finance and Ops teams to query NetSuite data in natural language, which has meaningfully reduced the time spent on routine reporting and data pulls. That kind of extensibility is something we didn't anticipate when we first implemented, but it's become one of the more impactful things we've done with the platform. Review collected by and hosted on G2.com.

Like any mature ERP platform, there are areas where NetSuite still has room to grow. The UI, while functional, can feel dated compared to more modern SaaS applications — particularly for occasional users who aren't in the system daily. There's a learning curve that can slow adoption, especially for non-finance teams.

Saved searches and legacy reporting are powerful once you know how to use them, but they're not intuitive for business users who just want quick answers without relying on an administrator to build a report for them. We've found that teams often default to exporting to Excel rather than leveraging native reporting — which somewhat defeats the purpose of a unified platform.

The absence of a built-in BI layer is probably our biggest gap. NetSuite gives you the data, but visualizing it and building executive-level dashboards typically requires a third-party tool. That's an additional cost and integration overhead that we'd love to see addressed natively within the platform.

That said, these are areas we've worked around — the AI integration we've built on top of NetSuite partially addresses the reporting accessibility gap by letting users ask questions in plain language rather than navigating saved searches. Review collected by and hosted on G2.com.

NetSuite is all in one ERP and very powerful for user customization ie. saved searches , work flow and scripts. It has strong audit controls. Review collected by and hosted on G2.com.

The cost for licenses and support is high. Some parts of the user interface aren’t as clear or clean as they could be. Also, saved searches can become messy over time, which makes them harder to manage. Review collected by and hosted on G2.com.

What I like best about NetSuite is its flexibility and extensibility. The SuiteCloud platform allows me to solve complex business problems through SuiteScript, SuiteFlow, SuiteAnalytics, and SuiteTalk, making it possible to build solutions that are tailored to each customer's needs. I also enjoy the continuous learning opportunities, as the platform is constantly evolving with new features and capabilities. Being able to automate processes, improve efficiency, and deliver real business value makes working with NetSuite both challenging and rewarding. Review collected by and hosted on G2.com.

I think NetSuite could continue improving its user experience, developer tooling, and documentation. Modernizing some parts of the UI, enhancing debugging capabilities, and providing more comprehensive technical documentation would make development more efficient while maintaining the platform's strong functionality. Review collected by and hosted on G2.com.

I find NetSuite very easy to navigate, which helps me quickly locate the accessories and company details I need. I like how straightforward it is to use and to filter for the specific information I’m looking for, and I also appreciate the ability to customize the page. In particular, customizing the homepage so it includes all the necessary shortcuts is especially useful for me. Review collected by and hosted on G2.com.

I think the latency and overall processing speed could be improved, because it sometimes takes a bit too long to process tasks and respond. Review collected by and hosted on G2.com.

Product is dependable for the most part. Comprehensive ERP system for small businesses that will check off most of your requirements. Review collected by and hosted on G2.com.

Implementation engineers seem reluctant and not as proactive, do no recommend the professional services team for implementation. Premium support is lacking the expertise and there are different tiers of support. Premium support will give you the minimal and you'll almost end up with a offshore support staff that you're likely to spend 2-3 times repeating yourself for them to understand. Definitely go with an in house support person or an external support team if you can, not via NS.

Customizations not as customizable as promised, lots of requests for enhancements that we don't know when will get build, or if it ever will.

Learning platform comes at a cost too whereas most SasS now offers the training for free.

You'll get hit with huge price jump at renewal so be aware.

Ridiculously slow loading times for a cloud website. Review collected by and hosted on G2.com.

Performance and Support. User interface is very easy to use and navigate. Ability to switch between roles is helpful. Pricing is inline with other software's. I haven't used the AI feature a lot but it is handy to have Review collected by and hosted on G2.com.

Lose info in creation if I need to switch user roles Review collected by and hosted on G2.com.

NetSuite is one of the best ERP I have used. The UI is friendly. The font is not too formal. It can integrate with several other applications seamlessly that saves me hours each week. I like that the box in a transaction where you enter an amount can act like a calculator - it's an unexpected but useful feature! The drag-and-drop feature in Journal, Bill, etc modules is very convenient. Review collected by and hosted on G2.com.

NetSuite can be irritating sometimes, to be honest. There are some limitations especially when it comes to multi-book setup that cause issues later without knowing it at a time.

As advanced as NetSuite is, as complicated as it can be as well. The user is required a proper training in order to understand the system and optimize the features.

NetSuite can sometimes be slow and delayed as well, especially in Advanced Intercompany Journal Entry module. And if we make a copy of an existing AIJE, the account in lines twitches and sometimes changes itself when we click enter from one line to another. That causes a little bit f extra time to double check before saving the transaction. And if we missed it, it will cause the issue later when presenting a report to an executive. Review collected by and hosted on G2.com.

I like that NetSuite tracks all of our transactions and products sold. I've learned to create scripts that allow me to get dashboards and data out of NetSuite. Using cloud features has been the most helpful because it lets me see under the hood. Once we went live and started working with ACS, the internal NetSuite consulting team, our experience improved significantly. Review collected by and hosted on G2.com.

As a startup, if you add multiple modules that you do not end up using in the future, there's no way to remove them. If you remove them, you cannot lower the contract value. So I would start with what you actually need and then add on as you go. Don't buy into the bundle because if you don't need something in the future, you will be stuck with it forever, and the value of the contract will never go down. The initial setup was very difficult. We hired a consulting firm to do it for us, and they were terrible, which made the experience unpleasant. We paid for a whole year before we even went live. It's a very expensive product to go an entire year without using it. Review collected by and hosted on G2.com.

Once the team learns to use it, it is a powerful tool. Additionally, since signing up for Advanced Customer Support we've found that the help support is significantly improved. Review collected by and hosted on G2.com.

There are many things that we want the system to do, but flexibility is limited. We find that most of our reporting is being done outside of the system to get the best, most flexible options and reflects the data in ways that is important to our management team Review collected by and hosted on G2.com.

The plus side is that you have the ability to customize the platform. Review collected by and hosted on G2.com.

The down side of having so many ways to customize is that there are so many ways to go about it - sometimes hard to know where to start and which method fits your business. Review collected by and hosted on G2.com.