NetSuite Reviews & Product Details

NetSuite has great reporting, especially for sales by item, transactions, inventory management, YOY item sales, and sales by customer. We use a lot of this information to help strategize for future-year sales and to support demand planning for our stores. The PO system is very user-friendly, and the overall system is highly customizable through custom reporting and saved searches. The platform is also scalable and well suited for growing businesses, and it can be tailored to meet the needs of different-size businesses through its many integrations and add-ons. They also offer live events with knowledgeable industry leaders, which can be invaluable depending on the topic. Review collected by and hosted on G2.com.

One issue is that it doesn’t connect with POS systems like Square or Shopify unless you purchase additional software, which defeats the purpose—especially when we’re already paying a high price for multiple systems. At the moment, we export our sales from Shopify and Square, then export and import our inventory from NetSuite back into Shopify and Square. Overall, that workflow is tedious and time-consuming.

The custom reporting options are great, but I wish there were a more user-friendly way to build, organize, and manage those reports. SuiteAnswers can be helpful, but if you don’t already have prior knowledge of how something works in NetSuite, it can be difficult to navigate and learn. The system can also run very slowly when generating reports. Review collected by and hosted on G2.com.

What I like best about NetSuite is its flexibility and the way it brings so many business processes into one connected system. Because the data is relational, information entered in one area can support reporting, automation, accounting, project management, customer service, and operational decision-making across the organization.

I especially value the ability to customize NetSuite through saved searches, dashboards, workflows, custom records, integrations, and SuiteScript. This makes it possible to build solutions around the company’s actual processes instead of forcing every department into a rigid, one-size-fits-all system.

When NetSuite is configured well, it becomes much more than an accounting platform. It can serve as the central source of truth for the entire business, reduce manual work, improve visibility, and give teams the information they need to make better decisions. Review collected by and hosted on G2.com.

What I dislike most about NetSuite is that its performance can sometimes be slow, particularly when loading complex records, running large saved searches, or saving records with multiple workflows and scripts attached. Performance is also a common topic within the NetSuite user community, although the cause may be related to the account’s customizations and configuration rather than the core platform alone.

I understand that this can be a tradeoff of using such a flexible and highly customizable cloud-based system, but improved speed and responsiveness would make the everyday user experience much better. Review collected by and hosted on G2.com.

I like all the different modules included in Netsuite that can share data with each other. Our sales teams finds the opportunities section helpful in keeping track of new (and old) contacts and prospects. Review collected by and hosted on G2.com.

It's hard to customize certain areas without having to use custom scripts (that we can't do ourselves and have to use our Netsuite consultant to do this for us at an added cost). Review collected by and hosted on G2.com.

I like being able to consolidate everything in one place. Using different systems can be very error-prone, and NetSuite helps us bring our inventory levels, orders, and returns together in one easy-to-use system. The pricing is also very affordable for my business, and the support has been good. Overall, the system performs very well, including the AI chat. Integrations are also easy to set up and work smoothly across all areas. Review collected by and hosted on G2.com.

NetSuite has a fairly steep learning curve, especially for new users, because the system doesn’t feel very intuitive. A more guided onboarding and setup experience—like interactive tutorials—combined with a cleaner, more streamlined, and focused user interface would make it much easier to get started and handle day-to-day navigation. Review collected by and hosted on G2.com.

We are into our second full month of using NetSuite. We really like the reporting capabilities and how intuitive it is. There are a lot of things yet to discover and we are looking forward to seeing used to its full capacity. Review collected by and hosted on G2.com.

Since we have only been up and running for 2 months, it is hard to say. Everything we do has been just as advertised and the team is so far very satisfied with the product. Review collected by and hosted on G2.com.

I really appreciate NetSuite for its drill-down features that are wonderful, as they allow me to dig deeper into the system. The ability to use the related records feature and stay within the same family or record to gather information is fantastic. I can keep drilling down to the source document and don't have to keep going back into a search bar, which saves time and enhances efficiency. I find that maintaining up-to-date, minute accuracy in our financial reporting and inventory supplies is a major benefit. The capability to drill down in a transaction and get base data, all the way from purchase to delivery to the customer, to billing and receivables, is really nice. These features make managing daily operations and financial processes much more streamlined. Review collected by and hosted on G2.com.

I think the ability to create reports more quickly could be improved. I believe using AI for a quick search would really enhance the functionality. Also, when building reports, sometimes it's not easy to know the actual name of a field, especially with custom reports or ones we've built. Having the common name of a field visible while building reports would be very helpful. Review collected by and hosted on G2.com.

I think NetSuite is a strong fit for complex business operations, and it gives a lot of flexibility to tailor it to how a business actually works, including connecting with outside vendors and syncing business data. That saves a lot of time. That's about where the positivity ends. Review collected by and hosted on G2.com.

While NetSuite is undoubtedly powerful for complex global operations, the daily user experience is hindered by an unintuitive, rigid UI and significant performance hurdles. Routine tasks often feel like tedious chores rather than streamlined workflows.

Key areas for improvement:

Inflexible Search & Navigation: The Global Search and Saved Search functions lack the agility of modern software. Designing a transaction search is a "needle in a haystack" exercise that often yields overwhelming, unfiltered results. Furthermore, the search is incredibly unforgiving; a single misspelling returns zero results rather than helpful suggestions.

Performance & Data Export Issues: The system can be sluggish when processing large datasets. A major pain point is exporting the General Ledger for auditors; the system often struggles with high transaction volumes, requiring significant "finagling." We frequently have to manually piece data together in Excel to ensure everything ties back, which defeats the purpose of an automated ERP.

High Technical Barrier: The learning curve is exceptionally steep. Performing basic data imports or setting up essential transaction searches requires either specialized internal expertise, hours spent googling or asking AI (and hoping it gets it right) or expensive outside consultants. This reliance on third-party scripting for basic business needs highlights a major gap in out-of-the-box user-friendliness.

Misaligned AI Integration: The current AI tools feel disconnected from practical daily needs. While they offer high-level financial interpretation, they fail to assist with "on-the-ground" friction points like navigating features, building reports, or simplifying data movement. When it takes hours of manual setup to move data in or out, and make sure you don't break anything, the platform's complexity begins to cost more in labor time than it saves in automation.

There are also better packages out there for billing and payments that work much smoother and easier than Netsuite. We integrate those instead. Review collected by and hosted on G2.com.

As the Website Manager at BoxoUSA, I interact with NetSuite primarily as our central source of truth for inventory and product data. I feel that it is an incredibly powerful ERP system. While our operations team handles the financials, I rely heavily on its robust inventory management capabilities.

I specifically like how deep the customizations go with saved searches and workflows. I use custom saved searches daily to pull accurate SKU data, pricing tiers, and stock levels so I can ensure our e-commerce storefronts are perfectly aligned. Their new AI integration has also been a great addition, making it much easier to learn how to build complex queries and navigate the platform efficiently. Finally, the support is top-notch; if I ever hit a snag pulling product data for the website, I can easily jump on a live chat or open a ticket directly within the system. Review collected by and hosted on G2.com.

No single person can know everything about NetSuite; it’s simply too vast of a system. As a Website Manager, I find it difficult to navigate the Suite Answers pages when I’m looking for specific instructions on how to adjust inventory data fields or e-commerce sync settings. Without proper training, it’s easy to pull the wrong product data.

It also feels like many of the features or settings you’d want aren’t located where you would expect them to be. There isn’t one central place to enable a feature for product listings; instead, settings can be tucked away in obscure parts of the platform. I really wish there were an AI chat assistant I could ask questions to directly from any page to help me find the specific website-related data I need. Review collected by and hosted on G2.com.

I use NetSuite mainly for its CRM, and I am very satisfied with it because everything is going very well. I appreciate the ease of use of the tool, which is very user-friendly. What I like about NetSuite is that you can look at the KPIs, the number of sales every month, and the number of appointments booked. We have access to opportunities generated by lead, which I find really impressive, especially when you are in sales. NetSuite allows me to have a clear view of my pipeline and a complete history of recorded discussions and activities, which makes my sales strategy very effective. I use the Safe Search feature extensively to classify accounts by revenue, industry, and number of employees. Thus, when I contact a client, I can have a coherent conversation and offer them suitable services. I also use NetSuite with Zoom Info to access more information on each account, which better adapts my sales approach, and I am also very satisfied with it. Review collected by and hosted on G2.com.

When we enter our call and email activities, it is not automatic; we have to enter them manually. It is time-consuming, and each day, we can spend several hours at the end of the day entering our activities. Compared to HubSpot where everything is automated, NetSuite could improve this aspect to avoid these repetitive tasks. Review collected by and hosted on G2.com.

The customizability and compatibility. Administration of the platform is straightforward and user friendly. Review collected by and hosted on G2.com.

Despite the push for NetSuite Next, I find the UI outdated when it comes to form presentation, especially for non-technical business users. As an administrator, customizing user forms for transactions and entities should offer me way more control. Using a workflow to hide or show fields is clunky and outdated. I want more control over layout.

In addition, saved searches are still a pain to build, especially for transactions. This could be immediately be resolved by adding pre-built search types for each transaction type, and always filtering unapplicable fields from both Filters and Results (for example, a transaction body field might only be visible on a Sales transaction, but still be an option when building a Purchase Order search (manually filtering a transaction search to Purchase Order). Review collected by and hosted on G2.com.