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Optimizely Web Experimentation

By Optimizely

4.2 out of 5 stars

How would you rate your experience with Optimizely Web Experimentation?

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Optimizely Web Experimentation Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

Optimizely Web Experimentation Media

Optimizely Web Experimentation Demo - Advanced Audience Targeting
- Deliver personalized experiences by targeting users based on behaviors, attributes, and real-time conditions. - Define precise audience segments using first-party data, geolocation, device type, and more. - Test and optimize for different audience groups to maximize impact and engagement.
Optimizely Web Experimentation Demo - AI-Powered Experimentation with Opal
- Instant Test Ideas: Generate high-quality A/B test ideas based on your goals and audience insights. - Smarter Experimentation: Let AI suggest impactful variations, reducing guesswork and increasing test velocity. - More Than Just Ideas: From hypothesis generation to analyzing results, Opal he...
Optimizely Web Experimentation Demo - Web Experimentation Visual Editor
- Easily tweak experiments using the visual editor or dive into custom code when needed. - Modify elements, update styling, or add dynamic behaviors—all within an intuitive interface. - Ensure perfect variations while keeping control over every detail of your experiment.
Optimizely Web Experimentation Demo - AI Content Suggestions
- Instantly generate copy variations with AI to supercharge your experiments. - Hover, click, and let AI suggest high-impact messaging for your tests. - Skip the brainstorming and get straight to optimizing with AI-powered content suggestions.
Optimizely Web Experimentation Demo - Custom Templates in the Visual Editor
- Save time by using pre-built templates for common test setups. - Standardize variations and maintain brand integrity with reusable templates. - Customize templates visually or tweak them with code for full flexibility.
Optimizely Web Experimentation Demo - Web Experimentation Results Page
- Easily interpret experiment performance with intuitive data visualizations. - See which variations are winning with built-in statistical significance calculations. - Filter results by audience segments, events, and conversions to uncover key trends.
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Optimizely Web Experimentation Reviews (408)

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Reviews

Optimizely Web Experimentation Reviews (408)

View 1 Video Reviews
4.2
408 reviews

Pros & Cons

Generated from real user reviews
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Verified User in Information Services
UI
Small-Business (50 or fewer emp.)
"Great for A/B Testing"
What do you like best about Optimizely Web Experimentation?

These guys have been at it for a while now. They know how to make it easy to access the results you're looking for. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

It's a bit pricey for mine. But if it gives you the insights you're looking for then it's a sound investment. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi There,

Thanks for leaving us a review on Optimizely Web Experimentation! We're happy to hear that our tool has been working well for you and your company. Please let your Customer Success Manager know if there's ever any way in which we can improve your user experience. You can also message us with any questions or concerns at reviews@optimizely.com.

Alex B.
AB
Associate Product Manager, Front End
Small-Business (50 or fewer emp.)
"Overall User Friendly"
What do you like best about Optimizely Web Experimentation?

What I like best about the Optimizely platform is the ease of editing the variations to test in the visual editor. It makes it possible to run tests for those of us who do not have extensive coding knowledge. The support team was also very helpful in providing updates and answers to any questions about setting up experiences. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

The downside for our company was that we would run a test that was more complex than the visual editor would allow therefore needing development resources that we did not have available for testing. We felt like we could get low-hanging fruit wins, but were not able to get the big wins without coding. I would also have liked more support from our Customer Success Manager. We have had a couple since joining the platform, and they don't provide much benefit in the meetings. It would be nice to feel like we have an Optimizely expert partner, but a lot of the time I feel as if I understand the platform better than the rep. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Alex,

Thanks for taking the time to leave us such a thoughtful response, we really appreciate your insights! We're sorry to hear you had some issues with the platform and customer support. Please feel free to share more on your mishaps with us by sending a message to reviews@optimizely.com and we'll connect you with the right people.

Verified User in Food & Beverages
AF
Mid-Market (51-1000 emp.)
"A/B Testing Optimizely User"
What do you like best about Optimizely Web Experimentation?

It makes it so easy to scale our experimentation program velocity, all while freeing up our engineering team's bandwidth and providing easy to read A/B test results Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Sometimes there's a tiny lag between the control and the new variant's design - it's very minor, but can look a little off to users. I don't think it's meaningfully impacted results. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi There,

Thanks for your review! We love to hear that Web Experimentation is helping to grow your businesses' experimentation program with efficiency. We would greatly appreciate if you could share any issues you're observing with our service team or your Customer Success Manager so we can correct those for you as soon as possible. If you ever have any more feedback, you can also leave us a message at reviews@optimizely.com and we'll connect you with the right people.

Diego G.
DG
DevOps Engineer
Mid-Market (51-1000 emp.)
"Audience Segmentation and very Intuitive Optimization Tool."
What do you like best about Optimizely Web Experimentation?

The A/B Testing ability with Optimizely Web Experimentation is perfect.

This tool allows easy innovation acceleration.

Effective integration with Wordpress Page Builder.

Nice WYSIWYG editor functionalities.

Excellent personalization. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Optimizely Web Experimentation was easy to implement on my initial point of using the platform and the performance is good and no dislike at all. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Diego,

Thanks for your review! We appreciate your feedback. We're happy to hear Optimizely Web Experimentation is working so well for you and your business. Please don't hesitate to reach out to your Customer Success Manager with any feedback or you can reach us at reviews@optimizely.com.

ES
System Architect
Mid-Market (51-1000 emp.)
"Very practical, useful and flexible tool"
What do you like best about Optimizely Web Experimentation?

Flexibility and useful analysis of the adoption of the features that we are planning to have in our solution. We are using the audience to measure the success of the features. As far as I could investigate there are no other tool able to provide the features from optimizely Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

I couldn't find something to hate so far. One thing that could be more easy to understand is why some of the toggles are disabled and how it is possible to enable them. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Everson,

Thanks for leaving us a review! We love to see that you're getting so much out of our Web Experimentation product. If you ever have any questions or concerns, such as your feedback on the toggles, please make sure to share them with your Customer Success Manager. It's our goal to continuously improve user experience on our platform. You can also always leave us a message at reviews@optimizely.com and we'll connect you with the right people.

Devin P.
DP
Web Developer
Mid-Market (51-1000 emp.)
"The Rolls-Royce of Web Experimentation"
What do you like best about Optimizely Web Experimentation?

Optimizely makes web experimentation easy to implement while remaining extremely powerful if you need it to be. The point-and-click web editor makes setting up quick copy A/B tests easy for even non-technical users to do, while the ability to add custom CSS and Javascript allow you to do just about anything you want. Setting up event/conversion tracking is easy to do. The ability to share links to preview and test individual A/B tests before they're published, as well as being able to share links to the test result pages without needing users to log in makes keeping stakeholders involved in how a test is doing easy. When I moved to a new company, I advocated for the acquisition of Optimizely for A/B testing right away. The choice was simple. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

I really don't have many dislikes of Optimizely's product. It has never failed me, and I have not run into any major technical issues that have limited me from running a test. However, I will say that their offering is not the cheapest. I really do think the saying, "You get what you pay for" comes into play here. Optimizely shines compared to the alternatives. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Devin,

Wow! It's so great to hear that you're finding success with Web Experimentation. We want to continue providing you with a great user experience, so please feel free to reach out to your customer success manager with any feedback or questions. You can also reach us at reviews@optimizely.com and we'll connect you with the right people.

Thank you.

Verified User in Photography
AP
Mid-Market (51-1000 emp.)
"Optimizely makes AB testing easy and effective"
What do you like best about Optimizely Web Experimentation?

The User interface is extremely user friendly and easy to use. It also helps collaborators contribute. Customer support is great too. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

The reporting tools are somewhat one dimensional and could be easier to share results with stakeholders and management. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi There,

Thanks for leaving us a review! We appreciate your feedback and are glad to hear that you're highly satisfied with Optimizely Web Experimentation and our customer support. We love to see our customers thriving. Surrounding your feedback on our reporting tools, we would greatly appreciate if you could share these critical insights with your Customer Success Manager so we can continue to improve our product's user experience.

Verified User in Online Media
UO
Mid-Market (51-1000 emp.)
"Rapid web experimentation with optimizely"
What do you like best about Optimizely Web Experimentation?

I love being able to test concepts without needing to utilize developer resources every time. The reusable extensions are very useful and easy to customize. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

I don't like that our website's analytics are not able to be directly pulled into our experiments for easy reporting. The product is also very resource-heavy on our site. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi There,

Thanks for taking the time to leave us a review! Please always feel free to share any feedback, big or small, on how we can improve your user experience with your Customer Success Manager. You can also leave us a message at reviews@optimizely.com and we'll connect you with the right people.

Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"Powerful, intuitive and easy to use"
What do you like best about Optimizely Web Experimentation?

The ability for a broad range of users with various levels of expertise to execute experimentation at scale. The customer success and support teams at Optimizely are very easy to work with, highly responsive and ensure the product can be used to it's full potential. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Optimizely Web is very powerful, however, the learning curve can be slightly challenging in comparison to other simple experimentation tools. If you want to gain the full power of Optimizely working with javascript is essential, the WYSIWYG editing tool is very useful, although, also can be limiting. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hello There,

Thanks for leaving us a detailed review! It's great to hear that you're loving our tool. If you ever need any support or have insights on how we could improve user experience, we would appreciate it if you could share with your Customer Success Manager or message us at reviews@optimizely.com.

Verified User in Pharmaceuticals
UP
Small-Business (50 or fewer emp.)
"Trusted Company."
What do you like best about Optimizely Web Experimentation?

Optimizely is trusted for its digital experiences, content management, experimentation, and commerce. It is a database software with a variety of sources and enables fast and easy search and retrieval of granular customer information. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

the poor customer success function, its time consuming to take decisions, it can be difficult to find pages using the edit mode search, pricing is one of the major drawback Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi There,

Thank you for taking the time to leave us a review, we highly value your feedback! We’re happy to hear that our products have continued to be benefit your business and have been a trusted resource for you.

On the Customer Success note, we see this function as an integral part of your success with Optimizely. Please feel free to communicate your concerns with your Customer Success Manager, or message us at reviews@optimizely.com so that we can establish a more structured relationship between you both, supporting you in getting the most out of our products.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

Average Discount

11%

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Optimizely Web Experimentation Features
Targeting
Content
Web
Mobile
Rollout & Rollback Control