--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3619 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3619 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,619 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. Answer Calls Anywhere with Nextiva’s Desktop, Mobile, and App Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Tim S. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2026 **What do you like best about Nextiva?** We like that we can use it either via our desktop computer, handheld phone or via the Nextiva App, which allows us to answer calls wherever and whenever we need too. **What do you dislike about Nextiva?** We are out in the country and don't have the best internet connection all the time, so it can be "choppy" at times. Nextiva support has been great in helping us optimize our connection that we do have to make sure that the system is working at its peak performance with what we have for internet. **What problems is Nextiva solving and how is that benefiting you?** Since we are a family run small business, we aren't always in the office to answer the phone, so being able to access it on the App is very helpful. ### 2. Great Call Quality and Easy Schedule Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda J. | Director Of Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Nextiva?** Call quality has always been great. It's also relatively easy to upload voicemails for holidays/closures and update business schedule. **What do you dislike about Nextiva?** We've struggled with reporting for several years, but I think it's due to the way we have our inbound call flow set up (we ring to all CSR's at once). We've met with reps who shared we would benefit more from their Call Center option as opposed to the current plan we have. It is also sometimes difficult to locate recordings, I wish there wasn't a separate site for that. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has always been willing to speak with us about our issues and offer solutions, our business just has not wanted to invest in the Call Center. ### 3. Great demos and frequent updates, but admin documentation needs work **Rating:** 3.5/5.0 stars **Reviewed by:** Connor C. | Technical Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Nextiva?** The Sales / Demo experience was great. They met with us multiple times to answer our questions. They add in new services and features constantly helping make their product better along with doing lots of webinars to show case the new features. **What do you dislike about Nextiva?** There is not a whole lot of clear documentation for admins. A lot of the configuration can be built out by an Admin if there was documentation for it, however since there is not, most of the time it requires a implementation team to do it. For example, they have native SQL reporting within Nextiva, but no documentation on Table names, columns, etc **What problems is Nextiva solving and how is that benefiting you?** Nextiva is helping us track scorecards across our agents to make sure they are talking about the KPIs we need them to do. They also allow for custom SQL reporting so we can format it to fit our needs ### 4. User-Friendly Setup and Clear Calls, but Confusing Paid Feature Limits **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon J. | IT Support Technician, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Nextiva?** Seems to be fairly friendly in creating new users. If phones have previously been entered, it's a drop down to assign to a user. Chat with CSR to setup new call routing was fairly easy and not entirely frustrating. Calls seem to be clear and don't drop often. **What do you dislike about Nextiva?** Some features that should be available are not without paying extra. Those features are not clearly described as not being included so it creates confusion in creating visual call flows that will not implement. **What problems is Nextiva solving and how is that benefiting you?** Office needs to make calls, Nextiva allows users to pick up their desk phone and make calls. Fairly simple. ### 5. Flexible Routing with Exceptional Support **Rating:** 3.5/5.0 stars **Reviewed by:** Peter S. | CISO and Senior Technology Manager, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** I like how Nextiva provides our company's main contact number, phone menu, routing to internal and external numbers, and after-hours answering service routing. I appreciate that it allows the company to control call routing in a very flexible way and provides call data analytics. Their support team is awesome. Once you understand how to use their admin portal, you have very granular and wide-ranging control of your phone system from any device with an internet connection. **What do you dislike about Nextiva?** It isn't always a very intuitive interface, and there is a reason I have gotten to know and rely on the Nextiva Support team over the years. Not simple, but Support helped the whole way through. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows flexible call routing and provides call data analytics, making it simpler to manage our phone system from any device with an internet connection. ### 6. Reliable Service, Needs Interface Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Tayte H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** I really like Nextiva because I rarely have issues with it and it seems to be a pretty seamless service. I appreciate that I don't often need tech or IT support to assist with it. The simplicity of the service and the fact that problems rarely occur are what stand out to me. Nextiva also has great customer service, allowing us to connect with all of our patients in a timely fashion and enabling our virtual agents to assist them daily. It's a fantastic program. **What do you dislike about Nextiva?** I would say the only thing about Nextiva that I would like to see improved is its interface. I think it could be slightly more customer-friendly. I just think, you know, some training tutorials on how to utilize the system to its fullest capabilities would be a good idea. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides great customer service and enables us to connect with patients quickly while supporting virtual agents for daily assistance. ### 7. Flexible & Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Erick T. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Nextiva?** I really value Nextiva's flexibility because it makes it easy to adapt as my business changes, whether it's adding users, supporting staff, or adjusting call flows. We're not locked into something. The call tree feature is a huge win and is very intuitive and powerful, which ensures we don't miss calls. Plus, we get quick response times, and Nextiva is always super reliable. It's very dependable, with no downtime, and significantly contributes to overall customer satisfaction. **What do you dislike about Nextiva?** There's a bit of a learning curve to the onboarding and learning the UI and admin workflows that could be smoother. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides flexibility, making it easy to adapt to changing business needs, supports staff and adjusts call flows. The intuitive call tree ensures we don't miss calls, with quick response times and reliable, dependable service, enhancing customer satisfaction. ### 8. Reliable Solution for Seamless Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Vanessa S. | Account Manager | Employment Specialist, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Nextiva?** I appreciate that Nextiva is a reliable solution for our phone services, especially for outside sales and remote workers. The platform allows seamless communication across our team, and call quality has been consistently clear. I like features such as call forwarding/routing and voicemail access/forwarding to email, which make it easy to stay connected and responsive throughout the day. The mobile/desktop integration also helps avoid having to set up a physical phone remotely. **What do you dislike about Nextiva?** Nextiva automatically signs me in at a certain time even with a schedule in place. The setup is easy for me but difficult for new non-technical users. **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva solves communication gaps and missed opportunities. It provides seamless communication for our outside sales and remote workers with features like call routing, voicemail forwarding, and mobile/desktop integration. Call quality is consistently clear. ### 9. Dependable VOIP Solution with Minor Setup Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Tab J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Nextiva?** I like using Nextiva for effective communication with VOIP and texting for business. It helps communication flow fast and efficiently. Nextiva is consistently dependable, and I appreciate the convenience it provides. The initial setup was fairly easy for my team of 35 employees. **What do you dislike about Nextiva?** I have to change my audio settings too much for no apparent reason, having to switch it from different places to my headset. **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva helps my communication flow fast and efficiently for business VOIP and texting. ### 10. Simplified Phone Usage with Great Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** I really appreciate how Nextiva makes it much simpler to connect and use our own cell phones. It's my favorite feature to have calls go directly to my cell phone, providing privacy when communicating with customers/church members so I don't have to give out my cell phone number. The convenience of this feature is a big plus. Also, because we work in a church and are often moving around the property, off site at meetings or at home, this feature offers so much more flexibility. Finally, the initial setup of Nextiva was easy, which was definitely a benefit. **What do you dislike about Nextiva?** We've had a little bit of confusion trying to figure out how to actually use all of the features of the phone. I wish we had better training on how to use all of the features. This doesn't mean it's not available, we just may have missed that at initial set up. **What problems is Nextiva solving and how is that benefiting you?** Nextiva makes it simpler to connect our own cell phones, directing calls to give us privacy without sharing personal numbers but the connection with our contacts in our system shows who is calling. It's especially useful since we move around a lot on the property, offering us much more flexibility. ### 11. Simple and Effective All-in-One Communication Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Ghanshyam K. | Central Invoicing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Nextiva?** I like that Nextiva keeps calls, messages, and meetings in one place, making work simple and fast. **What do you dislike about Nextiva?** I dislike that Nextiva is expensive compared to other options. It can be confusing to use at first because there are many features. The setup process can take time, and sometimes the app feels slow or has small issues. Also, customer support is not always quick to respond. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves the problem of managing different communication tools by bringing calls, messages, and meetings into one place. This helps me save time, stay organized, and communicate more easily with my team and customers. ### 12. Simple to Use with Great Features **Rating:** 4.0/5.0 stars **Reviewed by:** Cathryn S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Nextiva?** I mostly like the simplicity of the program; it's very easy to use. The texting function is great for when customers can't answer the phone or don't know who is calling because I can text them to notify them of important information, and most people prefer this option, which helps with customer service. Additionally, the texting function allows photos, which is beneficial since most programs don't allow that. **What do you dislike about Nextiva?** The call delays can be delayed, or the notification of the incoming call can be a bit delayed. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for its great texting feature, which works well when customers can't answer calls. It's easy to use and allows photo sharing, which a lot of programs don't offer that function. ### 13. Top-Tier VoIP with Excellent Call Quality and an Easy Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Rolando F. | IT Support Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Nextiva?** Its definitely amongst the top 3 VOIP providers. The call quality, minimal downtime/issues, and easy to use interface make it one of the best options for anyone needing a phone system. **What do you dislike about Nextiva?** While it can be recognized as a top VoIP provider, its pricing is on the higher end. Also, we were unable to integrate it with the software we were using at the time to process work orders, which ultimately led us to choose a different solution. **What problems is Nextiva solving and how is that benefiting you?** It helped solve communication gaps between our office, customers, and technicians. It provided a reliable and consistent way to stay connected, which made coordinating jobs, responding to custoemrs, and managing day to day operations much smoother and more efficient. ### 14. Reliable Across Devices with Handy Voicemail-to-Email **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** I like that I can use it across devices, and it has definitely become WAY more reliable over the years. I also appreciate that my voicemails are emailed to me while still showing up in the phone application, which helps ensure I don’t miss any messages from my clients. **What do you dislike about Nextiva?** Sometimes when I go to text a client, it won't send but it will send it in an "title not available" message thread and says "unable to send". I am able to resend it by copying and pasting so it is a minor inconvenience. **What problems is Nextiva solving and how is that benefiting you?** Being able to call my clients and have a work phone number, streamlining business communications to a place separate from my personal communications on my personal devices. ### 15. Flexible Work Communication with Some App Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I appreciate Nextiva's voicemail to email notifications and how it allows flexibility to work from home when needed. It has also been helpful in relaying messages to other colleagues. I really like the mobility feature, enabling me to be mobile in most cases and answer calls if needed. It has created an ease in communication between our team and clients. **What do you dislike about Nextiva?** The mobile app could definitely use some updates as there were times it would not ring when out of office or it would ring when sitting by my office phone. Also, some voicemail messages were missed due to hit or miss with emails. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us flexibility to work from home and eases communication between our team and clients through mobility and voicemail to email notifications. ### 16. Easy to Use and Reliable—No Downtime Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Janine J. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** Haven't had an issue or downtime yet. Easy to use. **What do you dislike about Nextiva?** I have no complaints. If anything in the 5 years that I have been using Nextiva I haven't had a conversation with anyone. Couldn't tell you who my account rep is. **What problems is Nextiva solving and how is that benefiting you?** No dropped calls. Voice mail is always there. System is so easy. ### 17. User-Friendly Interface, Needs Improved Call Connectivity **Rating:** 4.0/5.0 stars **Reviewed by:** K N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** I like the convenience of being able to take work calls out of the office. I appreciate that Nextiva's overall interface is user-friendly and easy to navigate. It's also easy to download the software. **What do you dislike about Nextiva?** I think the connection can be better improved. Sometimes when the reception is trying to connect calls via Nextiva, the calls do not come through to us or it doesn't ring on our mobile phone. Which leads to us missing calls from people. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to take work calls out of the office, which adds convenience and portability. ### 18. Easy Setup, Lightweight App, and Fast Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Nextiva?** Nextiva is easy to setup and change settings for. It does not take up a lot of hard drive space if you happen to be using the app and not their physical device. Support is fast to respond even if they have to move your issue to a higher department. **What do you dislike about Nextiva?** It does have issues with some headsets. I only came across this issue with a single brand of headset. **What problems is Nextiva solving and how is that benefiting you?** It allows for VOIP and allows remote workers to be able to answer the phone. ### 19. Flexible Phone Options - Great product! **Rating:** 3.5/5.0 stars **Reviewed by:** Sean C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Nextiva?** I love how we can use either the desk phone or Desktop phone. They also have a mobile app which is great. **What do you dislike about Nextiva?** Their reporting could be a bit easier to use, also documentation often isn't up-to-date or easy to navigate. **What problems is Nextiva solving and how is that benefiting you?** It's great for routing calls and creating meaningful IVR's to pre-route callers. Great internal communication system as well. ### 20. Next best thing in office services. **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica M. | Vice President & Director of Billing Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Nextiva?** The communication was perfect and in a very good time. I did not have to wait several days to hear back from them, they were perfectly timed. Customer Support was superb. Before signing my contract I had a lot of questions still and my rep was quick to respond. That was really what sold me, the quick responses. Once I signed the contract, it only took a couple of days to get my desk phone and the ease of setting it up was perfect. The platform was very user friendly and the integration was no problem whatsoever. I have not gone through all the features but what I have gone through I am loving. I am now in the portal all the time and constantly using my Fax service. I definitely will be considering keeping Nextiva in our Business for a very long time. **What do you dislike about Nextiva?** I do not think that there was nothing I was unhappy with at the moment because everything was so simple, user friendly and installation was easy. I guess the only thing I could say is that when I have someone fax me it does not get to my fax and I have to call the person back to re-fax the form and the user portal for the fax is a little complicated but I will get used to it. But that is about it. **What problems is Nextiva solving and how is that benefiting you?** The problems that Nextiva is solving for our company is the ease of a phone system that can be moved with ease and is a lot more reliable than using cell phones. It gives a professional feel and look. Nextiva is also incorporating a fax service that is much needed. I am also going to be using more features that Nextiva offers in the future. The Number one thing Nextiva offers is everything my business needs in one place. I really hate having several different companies I have to deal with for problems I may run in to; Nextiva handles it all. Lastly, Nextiva offers a great support system. ### 21. Seamless Call Management Anywhere with Nextiva’s Mobile App and Call Forwarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** The mobile app and call forwarding features make it seamless to manage calls whether I'm at my desk or working remotely. I also really appreciate the voicemail to email feature; it saves time and keeps everything organized in one place. **What do you dislike about Nextiva?** One downside of Nextiva is that pricing can climb quickly as you add more users or need advanced feautures. **What problems is Nextiva solving and how is that benefiting you?** The problems Nextiva is solving for me is mainly around communication efficiency, reliability, and flexibility. Instead of juggling multiple tools or dealing with outdated phone systems. ### 22. Efficient Phone System with Some Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** chintan g. | Director IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I use Nextiva as our office phone system. I like that it provides phone service within the building and smart routing when working remotely. The call quality is good, and being fully IP based is a plus. The initial setup was not too difficult and was a good experience. **What do you dislike about Nextiva?** The admin panel is outdated and needs to be more functional. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides phone service within the building and smart routing when remote. ### 23. Effortless VOIP Communication, Needs Better Mobile User Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Michael B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Nextiva?** I like the ease of use of Nextiva. The setup of the phone itself is simple and direct, making it easy to navigate. **What do you dislike about Nextiva?** The mobile app is not very user friendly. It would be better if the app was more integrated with the phone itself to make receiving incoming calls easier. Also, the initial setup was a bit difficult at first but became easier once we got the hang of it. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves my internal and external organizational communication needs. I appreciate its ease of use, especially the simple setup of the phone. ### 24. I needed a Local Phone number **Rating:** 4.0/5.0 stars **Reviewed by:** ALAN B. | Health Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2025 **What do you like best about Nextiva?** It had the highest review when I searched Google. So far, the setup went pretty smoothly. I am waiting on my specific Area Code phone number. I did like the options provided at a very reasonable price. I just needed basic services as phone calls, texts, and voicemail. Nextiva seemed to have the best pricing for these basic services. **What do you dislike about Nextiva?** They did not have a (210) Area Code available at the time of enrollment. I was assigned an (830) area code. There is a request ticket submitted to get a (210) area code. I am anticipating this will be done in 1-2 business days. **What problems is Nextiva solving and how is that benefiting you?** The reason I contacted Nextiva is to get a (210) area code phone number. I relocated from California (Silicon Valley) where most of my business is located. I still have a (408) area code number. I am expanding my business (Medicare Insurance agent) in the San Antonio, TX area and I wanted a local presence with a local phone number. Thus, I contacted Nextiva for a (210) area code phone number. Once I get my (210) area code phone number, I will be ramping up my marketing for this Medicare Annual Election Period. This is the biggest marketing and sales season for Medicare (65+) clients. Kind of like Christmas for retailers. The initial sign up did not have my desired (210) area code available. I am assigned an (830) area code phone number temporarily. There is a request ticket to get a (210) area code phone number. I am anticipating that this will be fulfilled in 1-2 business days (9/22-9/23/25). I am looking forward to utilizing Nextiva and my new local phone number. ### 25. Effortless Business Communication with Nextiva **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Nextiva?** I like using Nextiva for my business phone number because it allows me to have a phone number anywhere. It's easy to use, which makes it easier for my staff and requires less training. The initial setup was also easy. **What do you dislike about Nextiva?** None **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows me to have a phone number anywhere, making it easier to answer calls. It's easy to use, reducing training time for my staff. ### 26. Easy Setup, Reliable Call Quality, and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Jesus A. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** We needed a solution that could set up easily and Nextiva delivered. Adding new users and lines as has been easy, with a simple setup process and a responsive, knowledgeable support team. The platform has also proven highly reliable, with minimal downtime and consistent call quality across all locations. **What do you dislike about Nextiva?** In terms of pricing there's a lot more competitive softwares out there. **What problems is Nextiva solving and how is that benefiting you?** It is a reliable product that almost guarantees no downtime, which in turn means no interruptions between us and the customer. ### 27. Simple Yet Effective Communication Tool with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Emily D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Nextiva?** I find Nextiva simple to use, which is great for my SDR team. I particularly value the call recording tools and tracking features, which are really useful for managing our communications. **What do you dislike about Nextiva?** Sometimes texts don't send on the Nextiva One app, and we don't even know until clients start saying they didn't hear from us. I wish there was some type of error message that the text didn't send. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for my SDR team's texting, calling, and inbound call flows. I like that it's simple and I value the call recording and tracking tools. ### 28. Intuitive Setup and Extensive Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Marcel B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Nextiva?** Nextiva is a fairly simple system to implement and maintain. Creating users and adding phones and numbers is very intuitive. I also like being able to route calls to the app or the web app, and the reporting is quite extensive. **What do you dislike about Nextiva?** Though I understand to a degree, as an IT Manager, I wish i had more control over configurations. **What problems is Nextiva solving and how is that benefiting you?** It's providing a great and simple to use phone system. ### 29. Easy to Implement, User-Friendly, and Great Call Quality **Rating:** 4.0/5.0 stars **Reviewed by:** jesse l. | Senior IT ADMIN, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Nextiva?** Ease of use, ease if implementation, good call quality, functions are enough to use **What do you dislike about Nextiva?** admin portal is a bit hard to use, support some times not very good. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is easy to use and solve problems in time. They solve every ticket I submitted. ### 30. All-in-One Communication with Some Setup Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Anju Mareeta L. **Reviewed Date:** December 09, 2025 **What do you like best about Nextiva?** I really like that with Nextiva, everything is in one platform. It includes call, chat, text message, and more. I don't have to switch between multiple platforms or apps anymore. Plus, having a full conversation history in one place is super convenient. It also works perfectly for remote or hybrid teams. **What do you dislike about Nextiva?** It can be difficult to manage a shift with more than 30 members, and reporting could be more user-friendly or accurate. The initial setup isn't that user-friendly either. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows me to make and receive calls via desktop or mobile apps. It combines calls, chat, and text in one platform, eliminating the need to switch between multiple apps and keeping full conversation history in one place. It works well for remote or hybrid teams. ### 31. Effortless Phone System Management, Minor Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Gabe H. | IT Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** I really appreciate the ease of use and the admin interface of Nextiva. Having used other competitors like Fonality and RingCentral, I prefer Nextiva for managing our phone system. **What do you dislike about Nextiva?** It can be hard to make changes to call queues. I'd like it to be simpler from an admin perspective. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps manage a large number of user phones in our office. ### 32. Solid Communication Tool with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Nextiva?** I like that Nextiva keeps all communication, including calls and messaging, together without needing to pay for another system. It helps keep everything organized and makes it easier to stay connected with clients. **What do you dislike about Nextiva?** Using Nextiva can feel complicated, with setup challenges, occasional glitches, and slow support. Also, it gets super slow when I have 2 callers on hold. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to manage business communication, keeping phone calls, voicemails, and team messaging organized in one place, which simplifies staying connected with clients. ### 33. Solid communication tool with a few areas to improve **Rating:** 3.5/5.0 stars **Reviewed by:** Dexter F. | Business Support - Marketing, Distribution and ORM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Nextiva?** I like how easy it is to get started on Nextiva without needing a lot of training. The interface feels clean and straightforward, and the call quality has been reliable. It’s helpful that everything from messaging to calls is in one place, which saves time instead of switching between different platforms. The customer support team is also responsive when you run into questions. **What do you dislike about Nextiva?** While the platform works well overall, it can sometimes feel a bit overwhelming with the number of features. Some advanced settings aren’t as intuitive as the basics, so it takes a little trial and error to figure them out. I’ve also noticed that it could be faster when switching between certain functions. Not deal-breaking issues, but definitely areas for improvement. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps streamline communication by keeping calls and messages in one platform. It saves time compared to switching between different tools and makes it easier to stay connected with clients and team members. The reliability of call quality has been helpful for day-to-day work, and having customer support available when needed is an added benefit. **Official Response from Katherine Skorny:** > Hey Dexter, Thank you for taking the time to share you experience and we appreciate the feedback! If you'd like to send me an email to katherine@nextiva.com with your account number, I would love to connect and learn more. - Katherine from Nextiva ### 34. User-Friendly GUI and Easy Support Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Nextiva?** User friendly GUI experience. Ease of support. **What do you dislike about Nextiva?** Some features aren't as robust for reporting. **What problems is Nextiva solving and how is that benefiting you?** Identifying call center response time trends and statistical info regarding afterhours call routing for patient care so that we can adjust staffing needs. ### 35. Smooth Setup, Great Call Quality, Needs SMS Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan H. **Reviewed Date:** September 17, 2025 **What do you like best about Nextiva?** I appreciate Nextiva's call recording feature; it's tremendously helpful for my business as every call is saved in a different, secure database. The app has a sleek design that feels modern and simplifies my tasks. The clarity of calls is excellent, ensuring clear communication with my clients. Additionally, the competitive pricing with robust features such as CRM integration makes it a compelling choice for my business needs. **What do you dislike about Nextiva?** I find the process of calling the support to reach the right department cumbersome, as it requires dialing multiple numbers rather than having a streamlined method to connect with the appropriate team. Additionally, the lack of outbound and inbound SMS capabilities that can differentiate between automated and personal messages is a drawback. This limitation affects the perception of messages as blue messages, which appear personal, tend to have a higher response rate compared to the green ones that look automated. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides a second phone number, excellent call quality, and saves call records, improving communication and record-keeping. ### 36. Convenient All-in-One Calling and Texting for Remote Work **Rating:** 4.0/5.0 stars **Reviewed by:** Rachael N. | Rachael Novalinski, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Nextiva?** We love the convenience of having phone and text in one app to work remotely when needed. **What do you dislike about Nextiva?** Occasionally we do have connection issues like call dropping, calls not ringing in, but not too often. **What problems is Nextiva solving and how is that benefiting you?** Keeping the tele-health lines open and the ability to work remotely anywhere! ### 37. Simplifies Calls and Emails, but Call Transfers Take Too Many Steps **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Nextiva?** Using Nextiva helps to combine calls and emails which simplifies tasks. **What do you dislike about Nextiva?** I feel that when I do use Nextiva, there are too many buttons to press to transfer a call to someone in your contacts and and screen calls, also transferring to voicemail takes too many steps. **What problems is Nextiva solving and how is that benefiting you?** I do not feel it is solving any problems. It mainly keeps things easier. ### 38. Seamless Setup and Valuable Call Recording **Rating:** 4.0/5.0 stars **Reviewed by:** Longevity R. **Reviewed Date:** November 08, 2025 **What do you like best about Nextiva?** I find the call recording feature of Nextiva particularly valuable for my small business. It allows me to review calls with my employees, which is instrumental in improving our communication script for better quality assurance. This functionality is invaluable as it helps maintain high standards and provides an opportunity for continuous improvement in our customer interactions. Additionally, the setup experience was smooth, thanks to the great help from Volodymyr, which made the transition to using Nextiva for business calls much easier and supportive. **What do you dislike about Nextiva?** We wish the price we paid included the social media aspect. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for call recording, which helps with quality assurance and improves scripts by reviewing calls with employees. ### 39. Priced right. Once set, system is easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Nextiva?** The reliability of the service and the equipment. Priced better than local competitors. **What do you dislike about Nextiva?** Phones settings can be quite confusing and overly complex **What problems is Nextiva solving and how is that benefiting you?** I’m a simple practice. No required updates or frequent equipment changes are needed ### 40. Reliable, Feature-Rich Phone Platform—But Support Can Be Hard to Navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Nextiva?** The phone platform is strong. Feature rich, works reliably, and Nextiva is always updating the platform to be better. **What do you dislike about Nextiva?** Support for Nextiva can be tough to navigate. The account managers seem to be an issue with lack of communication and not regularly staying in touch. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides a modern UCass platform for any business that needs reliable VoIP phones, a robust communications platform, and access to a mobile app and soft phone. ### 41. Solid Platform for both Small and Medium Size Business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Nextiva?** I like that I can connect with clients from wherever I am, in the car, at the store, working from home, in the office, via text, call, etc. Its like I'm "in the office" wherever i am! **What do you dislike about Nextiva?** The onboarding with them was little rough. I originally was sent to the wrong onboarding team, voiced my frustration, and received a better manager that assisted us with the implementation of Nextiva. They were really helpful after the fact and even credited our account for the inconvenience. **What problems is Nextiva solving and how is that benefiting you?** We no longer need our landline phones (which because we have an older building, connects to an internet line which disrupts the speed of our internet when working + on a call). Instead, Nextiva connects directly to the internet line that is a fast line and doesnt disrupt our workflow. ### 42. The experience was very good **Rating:** 4.0/5.0 stars **Reviewed by:** Utkarsh S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Nextiva?** The pricing is competitive and set up process has been simple but informative. **What do you dislike about Nextiva?** The price can be better. I wish the platform were slightly easier to use. Also, the phone app has a very limited ability to make any changes to the actual account. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is bringing features into a single app. These features were not readily available before. For me, it is making useability simple and ability to have more control over VOIP without using mulitple different service. Ex. Ability to send and receive fax without having an actual fax machine. **Official Response from Katherine Skorny:** > Hey Utkarsh, Thank you for taking the time to share your experience and we appreciate your feedback - it helps us improve. We're happy to hear how Nextiva has been helping your business! - Katherine from Nextiva ### 43. Easy to use, but lacking on compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Nextiva?** The system is easy to use and integrates with Microsoft Teams, making Teams the front-end interface for calling. **What do you dislike about Nextiva?** Nextiva also supports SMS messaging; however, it doesn’t support or respect opt-out keywords, auditing, or any solid way to comply with TCPA. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provided a cost effective solution for our business that integrated with our existing tech stack. ### 44. Help to set up hold music **Rating:** 4.0/5.0 stars **Reviewed by:** Margie C. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Nextiva?** The product functions as expected, and we haven't encountered many problems with it. **What do you dislike about Nextiva?** It can sometimes be difficult to reach someone by phone within a reasonable amount of time. **What problems is Nextiva solving and how is that benefiting you?** The telephone and fax services provided are reliable and meet my needs. I have found both to be consistent and easy to use, which has made communication more convenient for me. ### 45. Great Microsoft Teams Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Nextiva?** Integration with Microsoft Teams works great. Configuring Generic SIP protocal supported phones is easy including soft phones. **What do you dislike about Nextiva?** Call Workflow seems to be bit complicated and can be improved. **What problems is Nextiva solving and how is that benefiting you?** Integration with teams. ### 46. Budget-Friendly with Easy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Belinda L. **Reviewed Date:** October 06, 2025 **What do you like best about Nextiva?** I found the setup process for Nextiva very simple and easy, which made transitioning to their service a breeze. Additionally, I appreciate the cost-effectiveness, as it offers a better price point compared to my previous vendor. I also find features like phone monitoring, barging, and assistant capabilities particularly useful for my call center operations. **What do you dislike about Nextiva?** I'm to new with to dislike anything at this time **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva offers a better price point compared to my previous vendor, and its features like monitoring, barging, and assistant functionalities are very useful for managing my call center. ### 47. Amazing so far! **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Nextiva?** Our sales girl, Marilyn has been amazing. We have had a great experience so far. Looking forward to seeing their award winning customer service. **What do you dislike about Nextiva?** One thing we were told in the sales cycle, went differently once we got on with integration team, but they said they would take care of it. **What problems is Nextiva solving and how is that benefiting you?** We needed great customer service and a product that fit our team and CRM. This could be the answer. **Official Response from Katherine Skorny:** > Hey Aaron, Thank you for sharing your experience! We're thrilled to hear you were in good hands with Marilyn. Looking forward to continuing to support you and your business, if you ever need anything, email us at reviews@nextiva.com and we'll make sure you get to the right person. -Katherine from Nextiva ### 48. Not quite perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Casey H. | Psychiatrist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2025 **What do you like best about Nextiva?** The phone system and ability to forward your calls is excellent. I’ve never had a glitch, and customer service was almost immediate and helpful. However, it’s hard to navigate for the average 40 y/o. If the process of adjusting the settings was easier, it would be a game changer. **What do you dislike about Nextiva?** Complex for the average/small business. It takes several steps to transfer calls. **What problems is Nextiva solving and how is that benefiting you?** No issues at the moment. We only have two phones. **Official Response from Katherine Skorny:** > Hey Casey, We're happy to hear you have been enjoying Nextiva and that customer service has been able to help! Thanks for sharing your experience and feedback - it helps us improve. - Katherine from Nextiva ### 49. Insurance agent/broker experience. **Rating:** 4.0/5.0 stars **Reviewed by:** John K. | Futures Trader, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Nextiva?** Nextiva is so easy to use and its sales and customer support team are top notch. Their billing department understands when life happens, too. Implementing the software for my insurance agent/brokerage services has been easy day in and day out. I've been able to integrate it into my daily workflow almost seamlessly, and the rest was handled with ease by reaching out to customer service **What do you dislike about Nextiva?** I don't feel I was comprehensively briefed on texting services, but I prefer to do that via personal cell anyways. I wish there was a speed dialer and a means into import my phone numbers since I use this every day. **What problems is Nextiva solving and how is that benefiting you?** Calling leads with a phone based dialer that is easier than using a personal cell. **Official Response from Katherine Skorny:** > Hey John, Thank you so much for the kind words! We're thrilled to hear you are enjoying the simplicity of Nextiva. Looking forward to continuing to support you and your team. - Katherine from Nextiva ### 50. Good Onboarding Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Nextiva?** We’re still in the process of getting fully set up with Nextiva, but so far the onboarding process has been very smooth and helpful. The platform itself seems user-friendly, and I’m looking forward to seeing how it supports our team once everything is fully integrated. **What do you dislike about Nextiva?** There’s a bit of a learning curve at first, but the onboarding team has been great about walking us through it. **What problems is Nextiva solving and how is that benefiting you?** The reporting capabilities and the ability to adjust our call flow in real time are going to be the most beneficial features for our team. ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A12%3A32+-0500&secure%5Bsession_id%5D=db4569d5-2d3d-4be8-bc80-130ce2be4cfe&secure%5Btoken%5D=6c1d74375804539479b8c8e6ff7906d4bbe949b08a24c3e39f2b66c3002d96f5&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,604 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,389 reviews)