--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3619 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3619 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,619 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. Flexible Work Communication with Some App Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I appreciate Nextiva's voicemail to email notifications and how it allows flexibility to work from home when needed. It has also been helpful in relaying messages to other colleagues. I really like the mobility feature, enabling me to be mobile in most cases and answer calls if needed. It has created an ease in communication between our team and clients. **What do you dislike about Nextiva?** The mobile app could definitely use some updates as there were times it would not ring when out of office or it would ring when sitting by my office phone. Also, some voicemail messages were missed due to hit or miss with emails. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us flexibility to work from home and eases communication between our team and clients through mobility and voicemail to email notifications. ### 2. User-Friendly Platform with Effective Communication Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Chris J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** I like the user-friendly interface of Nextiva. It allows us to text and call all from one simple interface, making things quick and easy. It saves me time and is very simple, allowing me to stay connected with potential candidates in real time. The initial setup and training were pretty easy, and the interface is self-explanatory and painless. **What do you dislike about Nextiva?** Maybe the way all the messages and voicemails are stored could be organized a little better. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to make phone calls and receive texts all in one program from anywhere, saving time and keeping me connected with potential candidates in real time. ### 3. Convenient on the Go, Right at My Fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Sherree W. | Office/Logistics Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Nextiva?** The convenience of having it at my fingertips wherever I go. **What do you dislike about Nextiva?** I really can't think of any down sides. Only thing I wish it stayed logged in. Sometimes logs me out and then I don't get my calls. **What problems is Nextiva solving and how is that benefiting you?** When we are out of office we stillr ecieve all calls asap. ### 4. Easy to Use and Quick to Install on All Devices **Rating:** 4.5/5.0 stars **Reviewed by:** Javier A. | GDS Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** I like the ease of use of the platform, the computer application, and the mobile application. Additionally, the installation process is very quick and simple. I also really like the speed and efficiency with which the support team helps us with any issues. **What do you dislike about Nextiva?** The only thing I don't like is the Spam call blocking; it recognizes and identifies them but doesn't block them permanently. **What problems is Nextiva solving and how is that benefiting you?** In my personal case, it helps me that it works very well just with an internet connection, and for me, having a remote job and not being directly in a location, it makes it much easier to communicate immediately with my coworkers, as well as with our clients. I can resolve any assigned task and always stay in communication from anywhere. It allows me to communicate with my suppliers, work team, clients, all within reach, very quickly and easily. ### 5. Simplifies Communication with No Extra Steps **Rating:** 5.0/5.0 stars **Reviewed by:** Caren F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Nextiva?** I really like that I don't have to download an app to use Nextiva, which makes it easy for me to access it wherever and whenever. I can just go to the website and use it without any additional steps. The ability to make international calls is a big plus too, as it usually comes with extra steps or costs but with Nextiva, I don't have to worry about those. The initial setup was pretty easy, which helped in getting started smoothly. **What do you dislike about Nextiva?** None. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves delay in communications often seen in emails. I can make international calls without extra steps or costs, and use it without downloading an app, which makes it convenient to access anywhere. ### 6. Great Fit For our Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Tax Peparer/Owner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Nextiva?** I was able to start using their app, within a couple hours after buying their core plan. It's easy to understand and manage, features are simple, basic meetings, calls, voicemails, sms. The onboarding was fast and the agent was very patient. I help with accounting a couple clients, and the service I am paying with Nextiva works perfectly fine for me with both functionality and pricing. I really recommend it even if you are not a tech save person. **What do you dislike about Nextiva?** My husband and I were supposed to go through the additional verification process after sign up. I was a bit frustrating. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provided me with a new phone number that I was looking for, since I need to separete some of my clients, and it is the easiest way to do it. We can use it all regualr features like calls, voicemails, sms for even better price than our phone plan. As an additional feature I like meetings, since now I can send those links to meet up with partners directs from the app. ### 7. Easy to Use and Reliable—No Downtime Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Janine J. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** Haven't had an issue or downtime yet. Easy to use. **What do you dislike about Nextiva?** I have no complaints. If anything in the 5 years that I have been using Nextiva I haven't had a conversation with anyone. Couldn't tell you who my account rep is. **What problems is Nextiva solving and how is that benefiting you?** No dropped calls. Voice mail is always there. System is so easy. ### 8. Cool Call Flow Builder That Makes Setup Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Josh G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Nextiva?** They offer a pretty cool flow option for laying out calls, which makes it easy to set up the right call flow. **What do you dislike about Nextiva?** My main issue is that some services are treated as add-ons and have to be purchased separately. That may be more on us than on Nextiva. **What problems is Nextiva solving and how is that benefiting you?** It’s helping us solve call-flow issues across our offices. ### 9. Professional Communication Made Simple for a Small Team **Rating:** 5.0/5.0 stars **Reviewed by:** Tisha S. | USA Trophy, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Nextiva?** The thing I like the most is their functionality. The specific feature is phone-presence which allows me to see whether team members (even if remote) are available, busy or away. It became easier to coordinate my team communication operations, even though we are a small team. This feature is really easy to learn, since it's a customer friendly dashboard where you can see all the activity. Meetings and Business sms are also nice, but we are still in the process of having the sms form approved. We are a pretty small business, so there was no need to overcomplicate anything, we were looking for a simple configuration, and we have got it, nice and smooth. **What do you dislike about Nextiva?** We've faced and issue with our CRM integration, so in case you consider working with Nextiva, make sure to ask if you CRM can be implemented. We did have to pay some extra to get it done. **What problems is Nextiva solving and how is that benefiting you?** It solves a problem with our communication tools. Previously calls, texts and meeting were handled on different platforms, which created delays and inefficiencies. Now we have it all included into our contract with Nextiva, it saves us time and money, which are basically two the main reasons we were getting started with them. ### 10. Convenient Business Calling, but Reliability Issues Make It Hard to Rely On **Rating:** 2.0/5.0 stars **Reviewed by:** Monique D. | Mitigation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Nextiva?** I really like being able to use my cell phone to make and receive business calls and texts without giving out my personal number. That feature is incredibly convenient **What do you dislike about Nextiva?** The reliability issues have been frustrating. I’ve had ongoing problems with calls going straight to voicemail after one ring that I cannot answer from my phone or computer. I’ve also had dropped calls. While support has been eventually been able to provide a temporarily fix, it returned, and the hassle to fix it is so much, which makes it hard to rely on for consistent communication. **What problems is Nextiva solving and how is that benefiting you?** Having a number to use without having to use personal cell number ### 11. Top-Notch Support with Lightning-Fast Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Tabitha C. | Director of Sales and Marketing, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Nextiva?** The support is top notch. I shave always received a quick response. **What do you dislike about Nextiva?** I think the reporting could use some improvement. **What problems is Nextiva solving and how is that benefiting you?** We're pretty good right now. No big problems to report. ### 12. Nextiva Helps Our Farm to be Connected and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jim S. | Owner, Farming, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Nextiva?** I thank Nextiva for fining a solution that really fits my business. I have my own Farm that I not like a business, but as a part of myself, I've had in for decades. But there always was an issues with our Service, since we live in a rural area, we do have horrible cellular data, so I reached out to a couple of my colleges and they recommended to use Nextiva, and specifically their land lines that can be connected through the wifi. I can't say much about implementation, since one of my younger guys on site was managing it, since he spends more time next to his desktop, but when he explained me how it went, and what we can do now, I was happy that we finally have service like this. We use both nextiva phones and desktop apps, and the different in communication quality is HUGE. Also in case call is unanswered we do forward it to cell phone, but it rarely happens, and we obviously use simple things we used before, like voicemails, sms, contacts. I really appreciate the support they provided, now I feel less frustrated and can focus on my Farm a lot better. **What do you dislike about Nextiva?** The only thing is that the desktop app takes some time to load on my older desktop, and is not very smooth in use. My team doesn't have these issues though **What problems is Nextiva solving and how is that benefiting you?** They solve our key problems like missed calls, and scattered communication across farm operations. After we signed up with Nextiva we felt a huge improvement and relive regarding out communication complexity. Also we are renting the deskphones, our account executive suggested us not to purchase, but test first. As something new, now we are useing video calls, so when there are some issues on farm, we do a group video call. ### 13. Nextiva Improved my Communication with Customer to a New Level **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley T. | Owner/Accountant, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Nextiva?** What I like about Nextiva the most is that they were about to improve my communication with clients, that was my main goal when signing a contract with them. Before switching, I struggled with missed calls and inconsistent voicemail, so the my communication was far from best. It always led to delays in responding to clients during tax season. Now I use their app, so every call, voicemail and message is synced in my phone and work laptop. Also the mobile app was a surprise to me, I did not know that something like this was possible before, but now I can manage my business using my phone, it really makes my small business look a lot more professional, no missed calls - no unhappy customers. We also were able to record my calls, so now I don't have to keep trach of every conversation. To cut in short, now It is much easier to manage inquiries during busy periods without needed any extra staff. **What do you dislike about Nextiva?** The setup process took a little longer than expected, mainly because of some initial configuration issues with routing my calls. I tried to make some changes on my own, but then realized that something went wrong, so the admin page takes some time to lear. **What problems is Nextiva solving and how is that benefiting you?** Essentially they eliminated the communication bottlenecks we used to face during peak months. Now all people can reach us directly with my business number or leave a message that our team always get notified about on our devices. To be for last a couple month I haven noticed that we was able to reduce missed or unanswered calls by roughly 30%, It's a significant increase. ### 14. Supportive Team, Yet Remote Setup Has Its Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** April Z. | Founder/CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Nextiva?** Through out my life, I have worked in multiple companies, where we have used many different VOIP services, so I am very familiar with what they have to offer. for the last 15 years I have been managing my own Media Marketing company. We mostly work with non-profit businesses, where we obviously do not charge them our full price. One of our main things when selectin our company for numbers was the price. An am am VERY surprised about how flexible and open Nextiva sales were, and besides that that, my sales guy Eric was really welcoming and enthusiastic. Flexibility was very important to us. The 2nd part of my setup was worked with Onboarding team. What surprised me is that their whole department is working remotely, I spoke with multiple and they made sure that I understand the process. Even when I was stressing about our porting process, they were able to make the process of implementation easy. What I can say is that their Customer Support is on a different level! We use their Application every day, mostly inbound and outbound calls to our partners and calls within our team, we really need basics, but from what I understood down the road is that we have got much more than we asked for, and still paid reasonable price for it. The whole implementation was handled smoothly and professionally. Overall Nextiva exceeded our expectations in every way. Now we are getting all the voicemails routed to our emails, if any call is missed we have recorded voice that routs the customer to the person that wanted to reach. And the main is that we can share freshly saved partner's contacts among the team, so we basically use the app as a minimalistic CRM. **What do you dislike about Nextiva?** Overall the experience was Amazing, but I wish we could have on-site trainings, rather than having everything remotely. **What problems is Nextiva solving and how is that benefiting you?** The main features we use are: voicemail routing, it allows us to miss less voicemails, and respond to customers faster. Internal Chats that we use to simplify our communication and share notes about Marketing Campaigns we do for our customers. Utilizing 1 number for every employee, it wasn't an issue to us before, but after moving to Nextiva an setting all calls routing to 1 number, I can see how now I can see the whole call history. ### 15. The Best VoIP for Remote Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Alex G. | Senior Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Nextiva?** I really appreciate how easy it is to use Nextiva compared to other VoIP apps. It makes my life so much simpler when I can count on such straightforward usability. Plus, the customer service is extremely responsive, which is a huge plus. Not to mention, the initial setup was very easy, taking less than an hour to get everything up and running. **What do you dislike about Nextiva?** I've just started to build out an AI voice agent, and it still needs a lot of work. But it's showing signs of promise. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows my team to answer the phone from anywhere, manage a phone tree, and integrate messages with CRM, making it perfect for our remote business. ### 16. Great fit for multi-location business, with an awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Evan J. | Owner, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** For the past 10 years I have been developing my own Beer brewing company. At some point when we expanded to multiple locations across the California State, we started facing communication issues. So our main need was in figuring out something that can help us break this communication barrier and keep all of our calls and chats at the same place, with an ability to keep track of it. That's were we found Nextiva. Smooth Process got us up and running within a week or two. Their whole tech team was impressive, a lot of patience and knowledge there. They haven't missed any of our needs. All my needs were met. Now I have a great Dashboard where I can see how communication goes in my team. Also we have separate chats for internal communication, and the last but not the least, is their build-in meetings, which are saving us from using Teams meetings. Helpful and responsive support is a good thing for anybody. **What do you dislike about Nextiva?** For the last month we haven't experienced any major issues. Just a couple minor sounds issues with our Paging system, that were caused by manufacturer. **What problems is Nextiva solving and how is that benefiting you?** Paging system, that is available with Nextiva, is keeping our night manufacturing alive, when we have big orders, so actually improves our earnings. Also all communication platforms are now located under the same app. And the main thing is that now we have deskphone at each location, so we can reach our team member by clicking on 1 button on this deskphone. ### 17. Effortless to Use and a Service We’re Very Happy With **Rating:** 5.0/5.0 stars **Reviewed by:** Luis E. | Director of technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Nextiva?** The ease of use, I haven't had the need to contact support to take care of any issues other than adding licenses. Customer support was great durign the initial setup, The implementation was very simple. **What do you dislike about Nextiva?** Nothing yet, I am very happy with the service **What problems is Nextiva solving and how is that benefiting you?** I am able to setup a line for all of my teachers and they can use the app to communicate with parents without giving out their personal number. ### 18. Convenient Accessibility That Keeps Us Running During Internet Outages **Rating:** 4.5/5.0 stars **Reviewed by:** Angelica B. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** the accessibility is convenient when dealing with internet outages in the area especially since we are a medical office and rely on the cloud **What do you dislike about Nextiva?** we haven’t been able to properly set up the notifications so from time to time our computers and phones will randomly ring **What problems is Nextiva solving and how is that benefiting you?** efficient communication with our patients when we have internet outages ### 19. Remote Client Calls Without Sharing Your Personal Number **Rating:** 5.0/5.0 stars **Reviewed by:** Yessi R. | associate attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** You can call clients remotely on your cellphone without them seeing your personal cellphone number **What do you dislike about Nextiva?** It does not work well if you do not have wifi on or working. using only cellular data does not work. **What problems is Nextiva solving and how is that benefiting you?** Answering and making phone calls from my cellphone but using the office number ### 20. User-Friendly Interface, Needs Improved Call Connectivity **Rating:** 4.0/5.0 stars **Reviewed by:** K N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** I like the convenience of being able to take work calls out of the office. I appreciate that Nextiva's overall interface is user-friendly and easy to navigate. It's also easy to download the software. **What do you dislike about Nextiva?** I think the connection can be better improved. Sometimes when the reception is trying to connect calls via Nextiva, the calls do not come through to us or it doesn't ring on our mobile phone. Which leads to us missing calls from people. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to take work calls out of the office, which adds convenience and portability. ### 21. Easy Setup, Lightweight App, and Fast Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Nextiva?** Nextiva is easy to setup and change settings for. It does not take up a lot of hard drive space if you happen to be using the app and not their physical device. Support is fast to respond even if they have to move your issue to a higher department. **What do you dislike about Nextiva?** It does have issues with some headsets. I only came across this issue with a single brand of headset. **What problems is Nextiva solving and how is that benefiting you?** It allows for VOIP and allows remote workers to be able to answer the phone. ### 22. Stellar Support and Customizable Features **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Nextiva?** I really appreciate the NCC tool's reporting feature and the NCC support team. The reporting tool is a lot more customizable, which I find quite useful. Also, the support team is responsive and solves problems on the first try, which is excellent. **What do you dislike about Nextiva?** For me, the Nextiva one could be a little bit better. An implementation the IT or the developer could use some improvement. It did have its initial challenges. Again, I think it was more a person issue than a Nextiva issue. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves our support problem with quick responses and excellent service. The customizable reporting tool adds value. ### 23. Flexible Phone Options - Great product! **Rating:** 3.5/5.0 stars **Reviewed by:** Sean C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Nextiva?** I love how we can use either the desk phone or Desktop phone. They also have a mobile app which is great. **What do you dislike about Nextiva?** Their reporting could be a bit easier to use, also documentation often isn't up-to-date or easy to navigate. **What problems is Nextiva solving and how is that benefiting you?** It's great for routing calls and creating meaningful IVR's to pre-route callers. Great internal communication system as well. ### 24. Easy to Use with Excellent Recording and Texting Features **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret I. | Travel Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Nextiva?** Ease of use, recordings, and texting options. **What do you dislike about Nextiva?** I rarely experience any connection issues. **What problems is Nextiva solving and how is that benefiting you?** Have not had any problems recently. Originally need help setting up. ### 25. Effortless Setup and Integration with Stellar Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Nextiva?** I really enjoyed the setup and implementation process with Nextiva because they took charge and did it all themselves. They didn't rely on my team to fill any gaps, which was a huge plus given my busy daily schedule. Everything from planning to the implementation and the integrations was very beneficial. Additionally, the initial setup for our call center was extremely easy. **What do you dislike about Nextiva?** I do not have any dislikes about Nextiva at this time. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves our call routing issues and provides managerial oversight on staff availability and idle times. The setup was easy and managed by Nextiva, saving me from additional workload. ### 26. Multi-Device Mobile Access, but Too Unreliable to Use **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Nextiva?** Can be used on mobile with multiple devices **What do you dislike about Nextiva?** Completely unreliable with good or bad service. 100% unusable with low service where other phone apps work fine. **What problems is Nextiva solving and how is that benefiting you?** I’m forced to use nextiva. It’s on my mobile phone which is nice but other than that it creates problems. ### 27. Great Product for our 100+ users **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy M. | Social Media and Office Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Nextiva?** It's nice having one place where I can route calls for two bussinesses, 3 offices and over 100 agents. **What do you dislike about Nextiva?** Sometimes I can get confused on how the calls route exactly but the support is always super helpful and gets the problem resolved. **What problems is Nextiva solving and how is that benefiting you?** Routing calls for all our agents and it benifits us and our clients by being able to reach an agent on duty. **Official Response from Alexandra Lueck:** > Hi Stacy! Thank you for taking the time to leave us a review! I am so happy to hear that Nextiva has enabled your businesses to function more effortlessly. I am glad support has been able to assist you in any call routing questions. Please don't hesitate to reach out with any questions that arise. - Alex from Nextiva ### 28. Legen.... Wait For It.... Dary! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel W. | Administrative and Customer Relation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Nextiva?** We have been with them for many years. Going on a decade. They have always been a great company to work with but we recently were given a new account manager, Sarah, she is the bees knees. They seem to always be willing to make whatever changes we need. **What do you dislike about Nextiva?** Some of the account managers could be more hands on. **What problems is Nextiva solving and how is that benefiting you?** They meet all of our needs for a phone company. ### 29. Nextiva; Comprehensive Assessment on Software Abilities, Performance and Trade offs **Rating:** 4.5/5.0 stars **Reviewed by:** Yunis H. | Digital Systems Engineer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Nextiva?** Nextiva is an inbuilt solution that handles all kinds of complex communication issues, with VoIP support, Email, SMS, social network, among others The voice calls we receive from Nextiva are quality and reliable, with impressive video conferencing We have efficient auto attendant features that brings a great value to customers and this manages our call queue and voicemail The program maintains high uptime, with remarkable infrastructure that brings clarity and reliability **What do you dislike about Nextiva?** Nextiva faces soft-phone issues, which have load problems, with high delays Call recording is something the software has highly ignored, restricting us from accessing previous content or data **What problems is Nextiva solving and how is that benefiting you?** Nextiva brings diverse communications technologies and requirements, including Chats, Voice, agents and SMS together, to automatically listen to customers The availability of call routing services and features highly improve our response time and reduce the big queues Mobile apps and other web browsers supports Nextiva, bringing a solidified communication experience The call history is something we constantly track through the app support ### 30. Next best thing in office services. **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica M. | Vice President & Director of Billing Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Nextiva?** The communication was perfect and in a very good time. I did not have to wait several days to hear back from them, they were perfectly timed. Customer Support was superb. Before signing my contract I had a lot of questions still and my rep was quick to respond. That was really what sold me, the quick responses. Once I signed the contract, it only took a couple of days to get my desk phone and the ease of setting it up was perfect. The platform was very user friendly and the integration was no problem whatsoever. I have not gone through all the features but what I have gone through I am loving. I am now in the portal all the time and constantly using my Fax service. I definitely will be considering keeping Nextiva in our Business for a very long time. **What do you dislike about Nextiva?** I do not think that there was nothing I was unhappy with at the moment because everything was so simple, user friendly and installation was easy. I guess the only thing I could say is that when I have someone fax me it does not get to my fax and I have to call the person back to re-fax the form and the user portal for the fax is a little complicated but I will get used to it. But that is about it. **What problems is Nextiva solving and how is that benefiting you?** The problems that Nextiva is solving for our company is the ease of a phone system that can be moved with ease and is a lot more reliable than using cell phones. It gives a professional feel and look. Nextiva is also incorporating a fax service that is much needed. I am also going to be using more features that Nextiva offers in the future. The Number one thing Nextiva offers is everything my business needs in one place. I really hate having several different companies I have to deal with for problems I may run in to; Nextiva handles it all. Lastly, Nextiva offers a great support system. ### 31. Seamless Call Management Anywhere with Nextiva’s Mobile App and Call Forwarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** The mobile app and call forwarding features make it seamless to manage calls whether I'm at my desk or working remotely. I also really appreciate the voicemail to email feature; it saves time and keeps everything organized in one place. **What do you dislike about Nextiva?** One downside of Nextiva is that pricing can climb quickly as you add more users or need advanced feautures. **What problems is Nextiva solving and how is that benefiting you?** The problems Nextiva is solving for me is mainly around communication efficiency, reliability, and flexibility. Instead of juggling multiple tools or dealing with outdated phone systems. ### 32. Frequent Disruptions Undercut Usability **Rating:** 1.5/5.0 stars **Reviewed by:** Jennifer E. | Director of Client Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Nextiva?** I like the online platform that you can use to make and receive calls and the mobile app option. The easy admin interface is a plus for me because when it works, it makes it quick and convenient to make changes to the automatic flow phone tree and update greetings on phones. **What do you dislike about Nextiva?** Calls drop, speaker phone cuts out frequently, app is unstable, app does not consistently deliver call notifications, some of our phones don't work on the system at all. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides virtual phone terminals and remote access features, making it easy to manage calls and voicemails. The online platform and mobile app are convenient for managing extensions and updating greetings. ### 33. NEXTIVA and Agent Denys Kordiuk **Rating:** 5.0/5.0 stars **Reviewed by:** Oz G. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Nextiva?** Our experience with NEXTIVA has been exceptional from start to finish. The professionalism displayed by every member of their team, from sales representatives to customer service is something that truly sets them apart in the communications industry. Our company was fortunate to be assisted by Denys Kordiuk, whose clarity, patience, and depth of knowledge made the entire setup process seamless. Every question was addressed promptly and thoroughly, ensuring we felt confident at each step of implementation. Having previously used other providers, such as RingCentral, the difference in service quality was immediately evident. With RingCentral, we frequently faced unnecessary complications... including constant passcode changes and extremely difficult customer support access. Reaching their team often felt like scaling a mountain just to speak with an oracle. In contrast, NEXTIVA has been transparent, efficient, and highly responsive from the very beginning. We also successfully retained our existing business numbers (from what we now call “Ding Central”) - including our local area code and without incurring any additional “premium” fees. The transition was smooth, and the platform has proven reliable and intuitive. In summary, switching to NEXTIVA has been one of the best operational decisions our company has made. We extend our sincere gratitude to Denys Kordiuk and the entire NEXTIVA team for their outstanding professionalism and commitment to excellence. **What do you dislike about Nextiva?** That we did not know about them before we chose Ding Central in the past. **What problems is Nextiva solving and how is that benefiting you?** NEXTIVA solved one of our biggest business challenges which was reliable and accessible communication. With our previous provider (Ding Central), we constantly struggled with service interruptions, confusing system updates, and poor customer support. NEXTIVA completely changed that. Their VOIP platform is stable, intuitive, and transparent, allowing our team to stay connected without technical headaches. Additionally, the onboarding process was simple and efficient, saving us valuable time. We retained all our existing business numbers without extra costs, and customer support is now quick, professional, and genuinely helpful. In short, NEXTIVA gives us peace of mind knowing our communication system is dependable in letting us focus on running and growing our business. ### 34. Easy Calling and Texting with Seamless Call Transfers **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla H. | Pre-Processor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Nextiva?** I love that you can call or text and it's easy to transfer calls. **What do you dislike about Nextiva?** Sometimes the app doesn't load, but if you refresh it's all good **What problems is Nextiva solving and how is that benefiting you?** Being able to text people instead of just call because some clients are busy and can only text sometimes ### 35. Efficient Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian A. | Payroll Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Nextiva?** I love using the Nextiva app because it's awesome that I can use it from whatever site I'm at. The texting feature is so fast and great, which saves me time and guarantees quality. Additionally, the initial setup was very easy, taking just minutes. **What do you dislike about Nextiva?** Their conference mode is difficult to access, and their voice mail menu is confusing to operate. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to communicate with personnel. It makes it easier interacting and notifying with colleagues and employees. Their app is awesome to use from any site, and their texting is fast and great. It saves me time and guarantees quality. ### 36. Seamless Communication, Boosted Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Nextiva?** I really like the simplicity in Nextiva's user interface, which is user-friendly and allows us to do everything we need in one simple program. The seamless integration of VoIP, video, and messaging has boosted our efficiency. The initial setup was pretty easy, with walkthrough guides and instructional videos making it no problem to set up. **What do you dislike about Nextiva?** Sometime the product makes the battery life of my laptop poor. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows for seamless integration of VoIP, video, and messaging, boosting our efficiency. ### 37. Easy to Use with Minor Navigation Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Rob L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Nextiva?** I find that Nextiva is fairly easy to use. **What do you dislike about Nextiva?** The website is difficult to navigate on a mobile device, especially when it comes to payments and changing default payments. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to fulfill customer requests, and it helped me resolve spam calls targeting my number in Arizona. ### 38. ASAP Support That Makes Us Feel Valued **Rating:** 5.0/5.0 stars **Reviewed by:** crystal c. | Accounts Payable, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Nextiva?** There have only been three so far, but whenever a problem occurs, we get help ASAP. It really makes us feel special. **What do you dislike about Nextiva?** I wish there were more email option for more them 1 person. **What problems is Nextiva solving and how is that benefiting you?** Nextiva supplies our phone system and we love it ### 39. Tech-Rich Yet Effortlessly Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Andy K. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Nextiva?** The best thing is the ease of use. Even though it is a tech rich platform, it is very easy to use for less tech savvy people. **What do you dislike about Nextiva?** The cost is slightly more than other Voip providers, but it's not a big deal. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is a great Voip solution and it helps our people WFH with the app. ### 40. Feature-Rich Calling and Texting That Helps Me Get the Job Done **Rating:** 5.0/5.0 stars **Reviewed by:** Susan U. | Group Travel Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Nextiva?** It offers so many features: texting, a mobile app and a computer app. I use all of these features and they are very helpful in my job. **What do you dislike about Nextiva?** I sometimes have an issue transfering calls to other employees. **What problems is Nextiva solving and how is that benefiting you?** Versitility in using features like texting clients. It is so convenient and I can provide vendors my number so they can text me as well. ### 41. Streamlined Scheduling with Clear Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Nicki J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Nextiva?** I find Nextiva very effective for scheduling installations for my company. It's always clear and concise, and customers can hear us well, making the process quicker. I like the fact that you can text with customers easily on Nextiva, which is convenient since some customers prefer calls while others like texting. When we text with customers, it is easy to refer back to the information. **What do you dislike about Nextiva?** I can't think of anything I don't like **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps by ensuring clear communication with customers, speeding up the scheduling process. The texting feature makes it easy to communicate and refer back to information, accommodating customer preferences for calls or texts. ### 42. Efficient Phone System with Some Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** chintan g. | Director IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I use Nextiva as our office phone system. I like that it provides phone service within the building and smart routing when working remotely. The call quality is good, and being fully IP based is a plus. The initial setup was not too difficult and was a good experience. **What do you dislike about Nextiva?** The admin panel is outdated and needs to be more functional. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides phone service within the building and smart routing when remote. ### 43. Remote Work Simplified with Nextiva **Rating:** 5.0/5.0 stars **Reviewed by:** Hollye H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Nextiva?** I like the call quality; most of the time, it's really good. I like the ease of use and the ability to check messages remotely and make calls remotely. **What do you dislike about Nextiva?** Sometimes, a handoff between the actual office phone to Nextiva is bumpy. If it's ringing on my cell phone and I answer it on the landline, sometimes it'll continue to ring or stay active on my cell phone. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows me to access my office phone remotely, letting me check messages and make calls that look like they originate from my office phone. It's helpful because I can communicate effectively without being at the office. ### 44. Work Calls Anywhere, Right at My Fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Nextiva?** I love that I can answer calls anywhere. It's so nice being able have work calls at my fingertips no matter where I am. **What do you dislike about Nextiva?** I don't always have the best service, but a lot of that is because I am located in remote areas. **What problems is Nextiva solving and how is that benefiting you?** If I am walking around the property and away from desk, I can still grab an important call when it comes through. ### 45. Effortless VOIP Communication, Needs Better Mobile User Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Michael B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Nextiva?** I like the ease of use of Nextiva. The setup of the phone itself is simple and direct, making it easy to navigate. **What do you dislike about Nextiva?** The mobile app is not very user friendly. It would be better if the app was more integrated with the phone itself to make receiving incoming calls easier. Also, the initial setup was a bit difficult at first but became easier once we got the hang of it. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves my internal and external organizational communication needs. I appreciate its ease of use, especially the simple setup of the phone. ### 46. Reliable, Beginner-Friendly VoIP with an Easy-to-Use Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin C. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Nextiva?** Nextiva has been a reliable software which has easy to use interfaces. It is beginner friendly for someone who is first using VoIP. **What do you dislike about Nextiva?** Not much to dislike about Nextiva, it gives reliable service. **What problems is Nextiva solving and how is that benefiting you?** It provides a telephone number for the organization and members of it. ### 47. I needed a Local Phone number **Rating:** 4.0/5.0 stars **Reviewed by:** ALAN B. | Health Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2025 **What do you like best about Nextiva?** It had the highest review when I searched Google. So far, the setup went pretty smoothly. I am waiting on my specific Area Code phone number. I did like the options provided at a very reasonable price. I just needed basic services as phone calls, texts, and voicemail. Nextiva seemed to have the best pricing for these basic services. **What do you dislike about Nextiva?** They did not have a (210) Area Code available at the time of enrollment. I was assigned an (830) area code. There is a request ticket submitted to get a (210) area code. I am anticipating this will be done in 1-2 business days. **What problems is Nextiva solving and how is that benefiting you?** The reason I contacted Nextiva is to get a (210) area code phone number. I relocated from California (Silicon Valley) where most of my business is located. I still have a (408) area code number. I am expanding my business (Medicare Insurance agent) in the San Antonio, TX area and I wanted a local presence with a local phone number. Thus, I contacted Nextiva for a (210) area code phone number. Once I get my (210) area code phone number, I will be ramping up my marketing for this Medicare Annual Election Period. This is the biggest marketing and sales season for Medicare (65+) clients. Kind of like Christmas for retailers. The initial sign up did not have my desired (210) area code available. I am assigned an (830) area code phone number temporarily. There is a request ticket to get a (210) area code phone number. I am anticipating that this will be fulfilled in 1-2 business days (9/22-9/23/25). I am looking forward to utilizing Nextiva and my new local phone number. ### 48. Helpful Reps and a Smooth Experience Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Kara G. | Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Nextiva?** I like how helpful reps are when needing help or I have questions **What do you dislike about Nextiva?** I've not really had any bad experiences with Nextiva **What problems is Nextiva solving and how is that benefiting you?** They are helping my office to order and install new phones, instead of having to order from one company and have the installation done by someone else. One and done with Nextiva ### 49. Great Call Center Performance and Much-Improved Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Nextiva?** The Call Center option redefined how we process calls. The performance has been great and the support has improved drastically over the 5+ years that we've been partners. **What do you dislike about Nextiva?** The only thing we really had issues with was the onboarding or roll out. We expected this, but knew it would be worth it once all was configured and deployed throughout the organization. **What problems is Nextiva solving and how is that benefiting you?** Call flow for Inside Sales. Multiple customers calling in and Nextiva manages it perfectly based on our preferences. ### 50. Very Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Alex V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** It’s very easy to use, and the interface is clean and straightforward. **What do you dislike about Nextiva?** It should be easier to add new contacts. There isn’t an option to upload scripts. **What problems is Nextiva solving and how is that benefiting you?** I need to reach many people each day, and most of them use menu options. The dial pad is easy to use. When someone contacts us outside of business hours, it sends the recording to my email. ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+07%3A34%3A30+-0500&secure%5Bsession_id%5D=34d8a4e0-4d5e-4587-af1b-98d3ce74f747&secure%5Btoken%5D=384a8097342154779c259b73275ee28c56fc9c5cc595a54d41f959815a368ad6&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,604 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,389 reviews)