Nextiva Reviews & Product Details

It’s been great having all of our business calls come directly to my cell phone, along with a distinctive ringtone so I can immediately tell it isn’t a personal call. Because of that, I don’t miss business calls even when I’m traveling or out sick. I only wish we had started using Nextiva much sooner. Review collected by and hosted on G2.com.

Our needs are fairly simple and we don't take advantage of many of the features. Given our basic needs, the service we receive is excellent. Review collected by and hosted on G2.com.

Nextiva is top notch! Very straightforward. The ability to customize a profile down to the ring sounds for different work items is great. Placing and taking phone calls using the software is one-click easy. Just put in the phone number and hit dial. In addition, the option to send a text message to members makes a big difference in customer service realm. Better? You can send it while you're in a call. The back-end report feature is robust and gives me in site to all things team related as a Customer Care Manager. Review collected by and hosted on G2.com.

Biggest hiccup would just be that at times opening something like 'user' in another window doesn't always stay updated BUT that is not a deal breaker at all! Review collected by and hosted on G2.com.

Modern, practical, user-friendly, and efficient. Nextiva makes managing daily business communications simple. They offer competitive pricing based on your needs. Their support team ensures your workflow makes sense for managing calls effectively. Overall, it is easy to use, with no performance issues, and Nextiva also integrates with Microsoft 365 and Outlook, which is great for our recruiting team. Review collected by and hosted on G2.com.

I wish voicemails received on the computer could also be automatically transcribed into text, rather than requiring users to listen to each recording. Review collected by and hosted on G2.com.

I really like being able to use my cell phone to make and receive business calls and texts without giving out my personal number. That feature is incredibly convenient Review collected by and hosted on G2.com.

The reliability issues have been frustrating. I’ve had ongoing problems with calls going straight to voicemail after one ring that I cannot answer from my phone or computer. I’ve also had dropped calls. While support has been eventually been able to provide a temporarily fix, it returned, and the hassle to fix it is so much, which makes it hard to rely on for consistent communication. Review collected by and hosted on G2.com.

What I like best about Nextiva is its user-friendly interface, reliable communication tools, and ability to bring calls, messaging, and team collaboration together in one platform. It helps streamline daily tasks, improve productivity, and provide a better customer experience. Review collected by and hosted on G2.com.

Some features can take time to learn, and occasional technical issues or delays in customer support can be frustrating. I would also like to see more flexibility in pricing plans and easier customization options to better meet different business needs. Review collected by and hosted on G2.com.

I love using the Nextiva app because it's awesome that I can use it from whatever site I'm at. The texting feature is so fast and great, which saves me time and guarantees quality. Additionally, the initial setup was very easy, taking just minutes. Review collected by and hosted on G2.com.

Their conference mode is difficult to access, and their voice mail menu is confusing to operate. Review collected by and hosted on G2.com.

I really appreciate how Nextiva is less expensive than other services, and the technology works very well. The support is phenomenal, extraordinarily easy to work with, and very responsive. The equipment also works perfectly, and the service has been flawless. Since switching to Nextiva, I've had zero problems. I find it easy to use and user-friendly, even though the initial setup was a bit challenging, the tech support guided me through it smoothly. I'd recommend Nextiva to anyone who asks. Review collected by and hosted on G2.com.

When I've lost power to the device, the phone device, all my saved quick dials go away. It would be nice if they could be stored online so they can be uploaded quickly. Other than that, I have no issues. Review collected by and hosted on G2.com.

We like that we can use it either via our desktop computer, handheld phone or via the Nextiva App, which allows us to answer calls wherever and whenever we need too. Review collected by and hosted on G2.com.

We are out in the country and don't have the best internet connection all the time, so it can be "choppy" at times. Nextiva support has been great in helping us optimize our connection that we do have to make sure that the system is working at its peak performance with what we have for internet. Review collected by and hosted on G2.com.

What I like best about Nextiva is the combination of reliable service and excellent customer support. The platform is easy to use, scales well across multiple locations, and makes communication much more efficient. Their team has been responsive, patient, and genuinely helpful throughout both the sales process and implementation. Review collected by and hosted on G2.com.

The main challenge we experienced with Nextiva was the learning curve during setup, especially when integrating certain third-party hardware and advanced features like paging and custom PBX-style workflows. Some configurations required additional troubleshooting. However, their support and implementation teams were responsive and worked closely with us to resolve issues quickly. Review collected by and hosted on G2.com.

I really like the ease of use of Nextiva, from its analytics tool to the call tool. I use Unity Supervisor and it helps me identify which KPIs to improve so that our service is better. Additionally, it solves a very important aspect by unifying the communication channel between our team in Argentina and the office in Miami, allowing us to manage and transfer calls as if we were in the same place. The creation of users is also very simple. Review collected by and hosted on G2.com.

Without a doubt, there are some things in the call closures like it can lag a bit, but I estimate that it also depends on the PC. Perhaps if the program were even lighter, it would be better. Review collected by and hosted on G2.com.