Nextiva Reviews & Product Details

What I like best about Nextiva is how easy it is to manage our business phone system. The platform is user-friendly, call quality is reliable, and it has helped our team communicate efficiently across multiple locations. The mobile and desktop apps make it easy to stay connected, and features like call routing, voicemail-to-email, and reporting have been valuable for our daily operations. Their customer support has also been responsive whenever we've needed assistance. Review collected by and hosted on G2.com.

I don't have any major complaints about Nextiva. If I had to identify one area for improvement, it would be the AI features. They have a lot of potential, but they still need further development and refinement to be as effective as the rest of the platform. I'm confident this will continue to improve over time as the technology evolves. Review collected by and hosted on G2.com.

What I like most about Nextiva is how easy it is to use for both admins and users. We switched about six months ago, and the transition from our previous provider was very smooth. Their team helped us throughout the process, and any time I’ve needed support since then, they’ve been quick and helpful. Overall, it’s been a great upgrade for us. Review collected by and hosted on G2.com.

So far I haven’t really had any major issues with Nextiva. There are a few settings that can take a little time to find at first, but overall the platform has been easy to use and support has always helped when needed. Review collected by and hosted on G2.com.

I like being able to manage incoming calls across our offices in one place. Having call routing and greetings together helps me organize communication for our call centers and customer service teams, direct customers to the right team, and give them a consistent experience. I also appreciate Nextiva’s customer service. I haven’t had any issues, and they’re usually pretty quick to respond. Review collected by and hosted on G2.com.

I found the SMS registration process challenging. We had multiple rejections and needed follow-up help to understand what changed, including the wording of our website privacy policy. Clearer requirements up front and more specific explanations for rejections would have made setup smoother and saved us time. The setup was guided, but it also took coordination on our side. Review collected by and hosted on G2.com.

What I like best about Nextiva is that it combines VoIP, messaging, video meetings, and contact center features into a single, easy-to-manage platform. It's reliable, user-friendly, and makes managing business communications much simpler. Review collected by and hosted on G2.com.

Some advanced features are only available on higher-tier plans, and the admin portal can take some time to learn for new users. Pricing can also become expensive as additional features and users are added. Review collected by and hosted on G2.com.

Unified communications: Voice, video, messaging, and customer interactions are all managed in one place.

Ease of use: Many businesses find the interface straightforward and easy to navigate for both administrators and employees.

Reliability: Nextiva is known for its focus on uptime and call quality, which helps support consistent day-to-day communication.

Customer support: Strong customer service is frequently mentioned as a differentiator.

Scalability: It can work for small businesses and grow with larger organizations.

Analytics and integrations: Reporting tools and connections to CRM and business applications help teams track performance and workflows.

Nextiva offers a more modern, affordable, cloud-first solution than Avaya IP Office. The integrated AI features, unified communications platform, ease of management, and ability to support remote and hybrid work make it a better fit for our business needs. Review collected by and hosted on G2.com.

There are no downsides at the moment. The system works perfect! Review collected by and hosted on G2.com.

I really like that I don't have to download an app to use Nextiva, which makes it easy for me to access it wherever and whenever. I can just go to the website and use it without any additional steps. The ability to make international calls is a big plus too, as it usually comes with extra steps or costs but with Nextiva, I don't have to worry about those. The initial setup was pretty easy, which helped in getting started smoothly. Review collected by and hosted on G2.com.

None. Review collected by and hosted on G2.com.

I like Nextiva's great service and customer support. The AI Xbert has been a true game changer because it helps organize call flow and ensures we don't miss out on new phone leads. Patients appreciate the prompts, and calls get directed to the right staff member, improving communication with my office. The AI receptionist has notably made my medical practice run smoother with better communication with patients, insurance companies, healthcare providers, and hospitals. I'm impressed with how Nextiva addresses any small issues promptly, and the initial setup was easy. Overall, Nextiva has been amazing for my practice. Review collected by and hosted on G2.com.

Everything has been great- no complaints. Review collected by and hosted on G2.com.

I really like how easy it is to use. The portal is clean and accessible, making it simple for all users to make changes when needed. The phone functionality works great, both in the app and on the physical phone. The Customer Service and Integration Team have also been tremendously helpful throughout. Review collected by and hosted on G2.com.

Sometimes phones don’t update automatically, so it’s necessary to check for updates manually from time to time. Pricing is competitive, but could be cheaper for app use only. Review collected by and hosted on G2.com.

What I like most is how easy it is to use. I’ve been using Nextiva for more than a year, and it’s been very simple to navigate, look up contacts, and handle the basics without any hassle. Overall, I really love it. Review collected by and hosted on G2.com.

To be frank, based on my usage so far, I haven’t run into any issues. This is great. Review collected by and hosted on G2.com.

The best thing about Nextiva is the accessibility. It's available on your computer, your phone, and your landline. It provides flexibility to take calls anywhere. If I step out of the office, I can screen calls from my phone to make sure I don't miss anything important. Review collected by and hosted on G2.com.

The least helpful feature with Nextiva is when asking for support and there is always a request for an admin PIN or for an admin to be available to provide the PIN so that the affected user can access assistance. There have been several instances in which I am seeking help to resolve an issue with my phone number not working and I could not get any help. An admin's involvement should be required when making changes to the account to reduce downtime. Review collected by and hosted on G2.com.