--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3602 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3602 scale: '5' date_modified: '2026-07-31' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,602 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. 10 Years with Nextiva: Professional Service and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Wyatt G. | Vice president, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Nextiva?** Have been working with nextiva over the last 10 years. Overall great experience and the company has provided great customer service. Will continue our relationship with this company due to the level of professionalism and customer service. **What do you dislike about Nextiva?** Nothing the service is top notch and we are well taken care of **What problems is Nextiva solving and how is that benefiting you?** Reliable communications is tough to come by and Nextiva does that ### 2. Convenient Calling Across Devices, but Unlocking to Answer Is a Hassle **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Nextiva?** I can make calls on my cell phone and my computer. **What do you dislike about Nextiva?** I don't have a physical phone on my desk. If I want to answer a call, I sometimes have to unlock a device before I can even open the program. **What problems is Nextiva solving and how is that benefiting you?** It allows us to text which teams does not. ### 3. Simple, Useful Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Omar Alexander L. | Same, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Nextiva?** It is a very simple but useful tool for communication **What do you dislike about Nextiva?** Sometimes signal is weak if I go on the road. **What problems is Nextiva solving and how is that benefiting you?** It is helping us to communicate better with our clients ### 4. Effortless Setup with Handy Features **Rating:** 5.0/5.0 stars **Reviewed by:** Lakredi T. **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** I appreciate the ease of setting up Nextiva, especially with the support from Anastasia, who was very good, patient, and clear in her explanations. This made the whole process seamless for us. I love that Nextiva has made taking and managing phone calls much more straightforward and efficient for my autism center business. It has eliminated the challenges I faced with my personal phone by allowing me to screen calls and manage missed calls effectively, as my daughter can pick up where I cannot. The ability to have both an 800 number and a local number is incredibly beneficial, allowing clients to navigate through extensions easily and letting us understand their needs precisely. This capability has significantly improved our ability to provide services. Additionally, the excellent promotion of a single fee until March caught my attention, offering significant value and motivating me to share Nextiva with others. Overall, I find the features diverse and well-suited to our needs, making me very likely to recommend Nextiva to others. **What do you dislike about Nextiva?** I don't dislike any of it. I just find the phone app to be confusing because I cannot see the phone number as clearly as I can on the desktop version. This difference in the setup between the phone and desktop versions makes it challenging for me to navigate the phone app effectively. But with more time I will figure it out. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to manage business calls, which solves the issue of using my personal phone. It allows call screening and teamwork with my daughter, ensuring we understand client needs, making service delivery more efficient. ### 5. Effortless Transition, Enhanced Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ned H. **Reviewed Date:** October 27, 2025 **What do you like best about Nextiva?** I appreciate that Nextiva simply fits our needs better than other vendors we've used before, making it easier to integrate into our daily operations. The setup process was impressively quick and seamless, thanks to our IT team, which allowed us to transition to Nextiva without any significant disruptions. I find it particularly beneficial that Nextiva makes it easier to organize our call flow, and it facilitates receiving phone calls directly on our mobile phones, which enhances our accessibility and communication efficiency. I also really like the ease of setting up multiple voicemails, which adds a layer of convenience for managing communications effectively. Overall, the ease of use that Nextiva provides is a significant factor for me, to the point that it's one of the primary reasons I would consider purchasing it again. **What do you dislike about Nextiva?** Accessing a group mailbox could certainly be easier. **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva makes it easier to organize our call flow and allows us to receive phone calls directly on mobile phones. The seamless setup and ease of use are significant benefits. ### 6. Excellent, Consistent Service and Predictable Pricing After a Quick Ramp-Up **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I believe the consistency of the service has been excellent. After a short ramp-up period, the Nextiva service has been excellent as well. The pricing has also been consistent, which is very important for a small company. **What do you dislike about Nextiva?** So far, I haven’t noticed any real downsides with Nextiva. **What problems is Nextiva solving and how is that benefiting you?** We needed to move away from a legacy phone system that we had managed internally for many years, and switching to Nextiva put an end to all of that. Onboarding new employees is now easy, with a smooth ramp-up process. ### 7. Reliable Communication On-the-Go **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Nextiva?** I use Nextiva to stay connected to coworkers and members since I am on the go. I really like its reliability. I also like being able to text and call from the same app. The initial setup was very easy and took only 5 minutes. **What do you dislike about Nextiva?** Probably the refreshing rate. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to stay connected with coworkers and members while I am on the go. ### 8. Helpful Setup, Easy-to-Use App, and Reliable Support for 15+ Years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** They were very helpful with initial setup with my VOIP phones, tech support easily available, good pricing and the desktop app is also easy to use. **What do you dislike about Nextiva?** Nothing to report on this area. Have been a user over 15 years. **What problems is Nextiva solving and how is that benefiting you?** Easy to add new users. ### 9. Seamless Setup, Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. **Reviewed Date:** October 23, 2025 **What do you like best about Nextiva?** I find Nextiva incredibly valuable for my business due to its high-quality service and features. The excellent customer service ensures that any issues I encounter are promptly and effectively resolved. I am particularly impressed with the artificial intelligence virtual receptionist, which is an incredible addition to my workflow, effectively streamlining communication processes. The voice over IP, the new cast platforms, and the contact center software are crucial, offering a comprehensive communication package that's perfect for my business needs. I appreciate how the platform seamlessly integrates with Starlink to improve phone call reception in my home office, a significant advantage given my previously poor cell service. Furthermore, the ease of setting up Nextiva was impressive, as they took control of my computer and provided a thorough explanation of their powerful resources, making the transition smooth and informative. The unified communication platforms and call center infrastructure software were also major deciding factors due to their great reviews and effective functionality. **What do you dislike about Nextiva?** I wish that it wasn't so hard for me to find Nextiva. I had to waste my time with other services like Three Central before discovering it. Ultimately, Crocs turned me onto it, but I feel their profile should be more visible. **What problems is Nextiva solving and how is that benefiting you?** Nextiva improves my call handling in the home office by addressing cell reception issues with Starlink integration, ensuring I don't miss important calls and allowing seamless communication across devices. ### 10. Works Great for Customer Calls—A Reliable VoIP Service **Rating:** 5.0/5.0 stars **Reviewed by:** Andy V. | Logistics pricing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Nextiva?** App works great for speaking with customers **What do you dislike about Nextiva?** None, does what you need it to do as a VOIP service provider. **What problems is Nextiva solving and how is that benefiting you?** None come to mind ### 11. Great Customer Support! Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Brett F. | Adminastration/VP, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Nextiva?** The software is very easy to use. With the variety of apps and computer programs available, I can answer the phone from anywhere. Their customer service is also very helpful whenever I need support. **What do you dislike about Nextiva?** There are a few bugs with their computer app, (continuous riging after calls are missed, crashes, etc.). **What problems is Nextiva solving and how is that benefiting you?** Allows our company to comunicate with customers from anywhere. **Official Response from Alexandra Lueck:** > Hey Brett! Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 12. Easy to Navigate, Feature-Rich Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tim E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Nextiva?** It’s very easy to navigate through. The features such as audio calls, call forwarding, call parking and conference are all great features. **What do you dislike about Nextiva?** Nothing that I can think of off the top of my head . I guess maybe improve the apps speed would be a good feature and if you offered cell phone plans . **What problems is Nextiva solving and how is that benefiting you?** All ### 13. All-in-One Communication with Some Setup Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Anju Mareeta L. **Reviewed Date:** December 09, 2025 **What do you like best about Nextiva?** I really like that with Nextiva, everything is in one platform. It includes call, chat, text message, and more. I don't have to switch between multiple platforms or apps anymore. Plus, having a full conversation history in one place is super convenient. It also works perfectly for remote or hybrid teams. **What do you dislike about Nextiva?** It can be difficult to manage a shift with more than 30 members, and reporting could be more user-friendly or accurate. The initial setup isn't that user-friendly either. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows me to make and receive calls via desktop or mobile apps. It combines calls, chat, and text in one platform, eliminating the need to switch between multiple apps and keeping full conversation history in one place. It works well for remote or hybrid teams. ### 14. Reliable Calls, Worth the Price **Rating:** 5.0/5.0 stars **Reviewed by:** TECNO C. **Reviewed Date:** October 18, 2025 **What do you like best about Nextiva?** I find Nextiva's ability to facilitate communication with different people in the US with good quality vital for operations. It enables me to communicate with customers effectively, which is essential for my service. I appreciate that Nextiva meets my needs where previous solutions like OpenPhone could not, particularly regarding cold calling capabilities. Its straightforward setup, despite an initial wait time, contributes positively to my experience. Additionally, the reliability and quality of calls, which are crucial for my operations since downtime could severely impact the service, are impressive. Furthermore, the price seems reasonable for the value it provides. **What do you dislike about Nextiva?** I found setting up Nextiva took longer than expected, as I had to wait a few hours for the account to sync in, contrary to what the sales agent mentioned. I would have preferred a quicker setup process so I could use the service immediately after purchase. Additionally, while the pricing seems fair for the service provided, I would still appreciate a lower cost. **What problems is Nextiva solving and how is that benefiting you?** Nextiva enables efficient communication with customers in the US, providing good call quality essential for our operations. ### 15. Great VOIP Experience for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Nextiva?** Honestly, I haven't found anything yet that I do not like about Nextiva. From sales to implementation, the team has worked to make my job easier! I've setup 6 accounts so far and each one has had a different member from support working to ensure it was setup. I didn't have an issue with understanding anyone and everyone was kind and courteous. Call flows have been setup without issue even with some that were complicated. **What do you dislike about Nextiva?** While not just a Nextiva issue, porting can be a pain when you do not have all of the information needed. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has allowed me to help SMBs save money on their communications platforms. It quick and easy, saving time for everyone. ### 16. Boosts Customer Reach with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** zack H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Nextiva?** I like using Nextiva for its messaging capabilities, which allow me to reach a broader customer pool. The picture capability and the ability to save contacts are features I enjoy as well. The initial setup of Nextiva was easy. **What do you dislike about Nextiva?** I feel Nextiva could improve by having a larger capacity for images. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps me take orders, finalize work orders, and reach a broader customer pool with its messaging capabilities. ### 17. Easy Setup and Management Without Ecosystem Lock-In **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Nextiva?** It’s easy to set up and manage, and I also love not being tied to a specific product ecosystem. **What do you dislike about Nextiva?** Often, things in the portal aren’t where I expect to find them, even though it’s very intuitive for the most part. It just isn’t consistently intuitive all the time. **What problems is Nextiva solving and how is that benefiting you?** A simple, reliable phone system. I can order phones from anywhere, add them to my account, and scale, manage, and make changes quite easily. ### 18. Staying Connected with Clients Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Fabiola R. | Medical Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** It helps me stay connected with clients, even when they’re far away. **What do you dislike about Nextiva?** Using the desktop app is difficult, I prefer the browser version. **What problems is Nextiva solving and how is that benefiting you?** It solves the foreign network fees we would otherwise have to pay for long-distance calls. ### 19. Effortless to Use with Excellent Support and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Shiju S. | Escalation Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Nextiva?** It is very easy to use, and implementing it for each agent is straightforward. The customer support is excellent, and I use it daily. It offers good features for connecting with customers, and its integration makes it simple to generate reports. **What do you dislike about Nextiva?** Sometimes, it doesn't display the last call's customer number right away, or it may take a while for the information to appear. **What problems is Nextiva solving and how is that benefiting you?** This tool is easy to use in any call center, making it simple to connect with customers from abroad. ### 20. Effortless Phone System Management, Minor Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Gabe H. | IT Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** I really appreciate the ease of use and the admin interface of Nextiva. Having used other competitors like Fonality and RingCentral, I prefer Nextiva for managing our phone system. **What do you dislike about Nextiva?** It can be hard to make changes to call queues. I'd like it to be simpler from an admin perspective. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps manage a large number of user phones in our office. ### 21. Amazing Customer Support and Reliable Phone Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sally F. | Production Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Nextiva?** The customer support I received was amazing. We have not had any issues with the phone service, if we did, it was fixed in a timely manner. **What do you dislike about Nextiva?** The app isnt the best, it gets some getting used to but works fine **What problems is Nextiva solving and how is that benefiting you?** I personally have not had to get any problems fixed. ### 22. Seamless Setup, Outstanding Support for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. **Reviewed Date:** October 09, 2025 **What do you like best about Nextiva?** I appreciate how straightforward the initial setup with Nextiva was, thanks to the amazing support from Denya, who was extremely knowledgeable. I love that Nextiva relieves me from using other dialers as I can access it seamlessly across different devices like my cell phone, desktop, and MacBook. The multiple lines and call flow setups are essential for my outbound cold calling, and I am excited to utilize more features soon. The attentive and helpful support from project managers and the sales team member Christian is fantastic, ensuring a great experience even for a small business like mine. My positive experience with Nextiva leads me to rate it a perfect 10 out of 10 for recommendation. **What do you dislike about Nextiva?** Nothing at the moment as I am a new user **What problems is Nextiva solving and how is that benefiting you?** Nextiva centralizes communication by integrating with multiple devices, relieving me from using other dialers. It is easily accessible through my cell phone, desktop, and MacBook, which simplifies my sales activities and cold calling. ### 23. Unparallel Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Win W. | Laundromat Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Nextiva?** As implied in the title, Nextiva's customer service is simply amazing and actually won me over from other companies I was looking at. This covers both the initial sales person, onboarding person, and technical support. Of course, when you first start any new technological device, you're going to have a number of questions. The technical support was easy to connect to without going through numerous hurdles. They help ensure the bottom line issue is resolved. Finally, the salespeople aren't pushy but more so informative. **What do you dislike about Nextiva?** That it took me some digging to find out Nextiva. Nextiva website is nice, but others are simply more catchy, but that's all they are. Just asethics. **What problems is Nextiva solving and how is that benefiting you?** The menu options that a caller must initially press to connect with the correct personnel. **Official Response from Katherine Skorny:** > Hey there, Thank you so much for the kind words! We're thrilled to hear you've been in good hands from sales to onboarding, and technical support. Looking forward to continuing to support you and your business. - Katherine from Nextiva ### 24. Efficient, User-Friendly Platform with Timely Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanette H. | Director of Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Nextiva?** I find Nextiva to be a very efficient platform. I appreciate the timely responses I get, and I like their all-inclusive packages. The initial setup was super easy. **What do you dislike about Nextiva?** na **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides timely responses and is a very efficient platform that helps with customer reviews. ### 25. Full Nextiva implementation - Call Centers and Unity Supervisor **Rating:** 5.0/5.0 stars **Reviewed by:** Mike F. | Corporate Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Nextiva?** User/Admin documentation is easy to access and detailed in instructions. **What do you dislike about Nextiva?** Difficult for general staff (non-admins) to contact support directly for technical help with phones. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to utilize call centers/Unity to direct incoming calls to specfic staff as needed **Official Response from Alexandra Lueck:** > Hi Mike, We are happy to provide you with a CX solution you can count on. Thank you for taking the time to share your experience. Please reach out to me directly at reviews@nextiva.com if you need help getting in touch with our support team. - Payton from Nextiva ### 26. Solid Communication Tool with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Nextiva?** I like that Nextiva keeps all communication, including calls and messaging, together without needing to pay for another system. It helps keep everything organized and makes it easier to stay connected with clients. **What do you dislike about Nextiva?** Using Nextiva can feel complicated, with setup challenges, occasional glitches, and slow support. Also, it gets super slow when I have 2 callers on hold. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to manage business communication, keeping phone calls, voicemails, and team messaging organized in one place, which simplifies staying connected with clients. ### 27. Reliable VOIP Service, Effortless Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Nextiva?** I like Nextiva's reliability; it rarely goes down, and that's been the best part so far. It helps us achieve quick and reliable VOIP calling rather than relying on old PSTN lines. The initial setup was fairly easy, which was great. **What do you dislike about Nextiva?** Nothing I could think of. Everything's great. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps us achieve quick and reliable VOIP calling instead of old PSTN lines, and it's very reliable as it rarely goes down. ### 28. Seamless Mobility with a Glitchy App Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Shane S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Nextiva?** I appreciate the ability to manage my desktop from my cellular phone, as it keeps me productive away from my desk. Having our business phone accessible at our desk and also mobile is seamless and convenient. **What do you dislike about Nextiva?** Sometimes the app can be extremely glitchy. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to have our business phone at our desk and also mobile seamlessly, keeping me productive away from my desk. ### 29. Effortless Communication, Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** William P. | Commercial Insurance Broker **Reviewed Date:** January 12, 2026 **What do you like best about Nextiva?** I like how Nextiva has streamlined text and phone calls for my business insurance agency. It provides a great connection and has helped us break barriers in communication that were causing us to lose business. These features have allowed us to close more new business. Also, the initial setup was incredibly easy, almost plug and play, requiring almost no work on my end. **What do you dislike about Nextiva?** I have not had any issues at all so far **What problems is Nextiva solving and how is that benefiting you?** Nextiva breaks communication barriers, preventing business loss. It streamlines text and phone calls, and provides a great connection, enabling us to close more new business. ### 30. Solid communication tool with a few areas to improve **Rating:** 3.5/5.0 stars **Reviewed by:** Dexter F. | Business Support - Marketing, Distribution and ORM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Nextiva?** I like how easy it is to get started on Nextiva without needing a lot of training. The interface feels clean and straightforward, and the call quality has been reliable. It’s helpful that everything from messaging to calls is in one place, which saves time instead of switching between different platforms. The customer support team is also responsive when you run into questions. **What do you dislike about Nextiva?** While the platform works well overall, it can sometimes feel a bit overwhelming with the number of features. Some advanced settings aren’t as intuitive as the basics, so it takes a little trial and error to figure them out. I’ve also noticed that it could be faster when switching between certain functions. Not deal-breaking issues, but definitely areas for improvement. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps streamline communication by keeping calls and messages in one platform. It saves time compared to switching between different tools and makes it easier to stay connected with clients and team members. The reliability of call quality has been helpful for day-to-day work, and having customer support available when needed is an added benefit. **Official Response from Katherine Skorny:** > Hey Dexter, Thank you for taking the time to share you experience and we appreciate the feedback! If you'd like to send me an email to katherine@nextiva.com with your account number, I would love to connect and learn more. - Katherine from Nextiva ### 31. User-Friendly GUI and Easy Support Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Nextiva?** User friendly GUI experience. Ease of support. **What do you dislike about Nextiva?** Some features aren't as robust for reporting. **What problems is Nextiva solving and how is that benefiting you?** Identifying call center response time trends and statistical info regarding afterhours call routing for patient care so that we can adjust staffing needs. ### 32. Easy to Use Across Phone and Computer—Smooth Experience So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Steven D. | Universal Banker, Machinery, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** It’s easy to use, and it’s available on both my phone and my computer. **What do you dislike about Nextiva?** I don’t have any dislikes. Everything runs smoothly, and I haven’t run into any issues so far. **What problems is Nextiva solving and how is that benefiting you?** They provide a great service, and I have no complaints. ### 33. A Well Seasoned All Around Phone System! **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro C. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Nextiva?** We’ve been using Nextiva for our business communications, and it’s been reliable, easy to manage, and great for keeping our team connected. The VoIP features and call center tools work smoothly, and having everything in one UCaaS platform makes it much easier to run daily operations. Definitely a solid choice for VoIP Providers, Contact Center Software, UCaaS Platforms, and Call Center Infrastructure. **What do you dislike about Nextiva?** Nothing really comes to my mind, they're great! **What problems is Nextiva solving and how is that benefiting you?** Solves the challenge of managing multiple communication tools by combining voip, contact center, and team collaboration features in one platform. This really saves us time, reduces miscommunication, and ensures our team stays connected no matter where we are. It’s made our operations smoother, improved customer interactions, and allowed us to scale our communication without added complexity. **Official Response from Katherine Skorny:** > Hey Pedro, Thank you so much for your kind words! We're so happy to hear you have been having a good experience. Looking forward to continuing to support you and your team. - Katherine from Nextiva ### 34. Small Business, Small needs at an affordable price. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Principal Broker/Owner Park Hill Realty Group, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Nextiva?** The cost savings for a single user platform is excellent. **What do you dislike about Nextiva?** If you want to add more lines or more users then there is additional fees. **What problems is Nextiva solving and how is that benefiting you?** We previously had a different VOIP provider that we had no issues with. They were a local company but the cost was so much higher than Nextiva. We have 1 desk phone connected and the app on my phone. We also have the service downloaded on my computer. What I like most is the ability to create call flows and the system auto transfer people based on the call flow. That way they go directly to who they need to go to the first time. Love my voicemail to email feature and the E-fax feature where faxes come to my email. Also love that they have a chatbot for our website. **Official Response from Katherine Skorny:** > Hey Joshua, Wow, thank you so much for sharing your experience! We're thrilled how Nextiva has been helping your business. -Katherine from Nextiva ### 35. Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsey B. | Business Manager & Director of Marketing, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** Customer support is usually pretty good. **What do you dislike about Nextiva?** Sometimes the support we call directly is unable to help so we have to wait to get escalated. **What problems is Nextiva solving and how is that benefiting you?** Having a VoIP phone system at a competitive cost. ### 36. Seamless Use on Laptop and Mobile **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Nextiva?** I can use the app on my laptop or mobile. **What do you dislike about Nextiva?** I have to restart often to see the most recent calls in my log. **What problems is Nextiva solving and how is that benefiting you?** It allows me to work from anywhere. As a remote employee that means everything. ### 37. User-Friendly VoIP with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** andrew L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Nextiva?** I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. The initial setup was very easy, which made the transition smooth. **What do you dislike about Nextiva?** I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could really improve on the website. **What problems is Nextiva solving and how is that benefiting you?** Nextiva offers competitive pricing and meets market standards for phone solutions. ### 38. Simple, Straightforward App That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Luis D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Nextiva?** Simplicity of the app. Easy to navigate and syncs well with the Desktop, phone, and mobile app **What do you dislike about Nextiva?** Few times it requires a reboot on the app or desktop **What problems is Nextiva solving and how is that benefiting you?** Always connected at work no matter where I go ### 39. Reliable and straightforward phone service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Nextiva?** What I like best is the call quality. The audio is consistently crystal clear, and we rarely—if ever—deal with dropped calls. It’s a very dependable system for our day-to-day business needs. **What do you dislike about Nextiva?** There isn't really anything 'least helpful' that I’ve run into. It’s a straightforward phone system that stays out of the way and lets me do my job. If there are downsides, I haven't seen them yet **What problems is Nextiva solving and how is that benefiting you?** I wasn’t looking for a specific solution myself, but Nextiva has been great because I never have to think about it. It’s a reliable phone system that stays out of the way and just works whenever I need to make a call ### 40. Easy-to-Use Phone Lines with Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Nextiva?** Easy to use telephone lines and great customer service! **What do you dislike about Nextiva?** Nothing really. We do get a lot of spam calls but there's not much you can do about that. **What problems is Nextiva solving and how is that benefiting you?** They host our phone lines with multiple direct #s which was a big improvement over our shared POTS line we were using before. ### 41. Complex Setup, Frustrating Customer Support **Rating:** 1.5/5.0 stars **Reviewed by:** John K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Nextiva?** Nextiva provides reliable service. **What do you dislike about Nextiva?** Nextiva constantly lies and is holding our telephone number hostage and refuses to help. I'm frustrated with the extremely long wait times to speak with anyone and their inability to resolve issues, which is pushing us to look for a replacement. While the service itself might be reliable, the customer support is horrible. The initial setup was also complex. **What problems is Nextiva solving and how is that benefiting you?** n/a ### 42. Smooth Setup, Great Call Quality, Needs SMS Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan H. **Reviewed Date:** September 17, 2025 **What do you like best about Nextiva?** I appreciate Nextiva's call recording feature; it's tremendously helpful for my business as every call is saved in a different, secure database. The app has a sleek design that feels modern and simplifies my tasks. The clarity of calls is excellent, ensuring clear communication with my clients. Additionally, the competitive pricing with robust features such as CRM integration makes it a compelling choice for my business needs. **What do you dislike about Nextiva?** I find the process of calling the support to reach the right department cumbersome, as it requires dialing multiple numbers rather than having a streamlined method to connect with the appropriate team. Additionally, the lack of outbound and inbound SMS capabilities that can differentiate between automated and personal messages is a drawback. This limitation affects the perception of messages as blue messages, which appear personal, tend to have a higher response rate compared to the green ones that look automated. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides a second phone number, excellent call quality, and saves call records, improving communication and record-keeping. ### 43. Dependable Platform for Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Julia S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Nextiva?** So we're a small team and we needed something that could handle our customer support calls without a ton of fuss. The Nextiva app has been a total game changer for that. The other week we had a huge influx of calls after a fundraising event and it was so easy to manage everything from one place. I could see the call queues and re-route calls to available agents right there in the app. It's really helped us keep our response times low which is a big deal. The fact that we could have a bunch of different numbers and extensions all working together smoothly, that's been the best part for sure. **What do you dislike about Nextiva?** Nextiva's reports gives you the basics call volume, average talk time, that kind of thing. But when I want to really dig into specific data like call reasons or trends over a few months, it gets a bit clunky. But platform is still super useful. **What problems is Nextiva solving and how is that benefiting you?** Before we got Nextiva we were using a mix of personal cell phones and a very old landline system which was just a mess. Bringing all our communication into one unified system is the biggest benefit for us. We can now easily route calls, manage voicemails collectively and pull up call history for context. This has drastically improved our efficiency. ### 44. Versatile Phone System with Room for Improvement in Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Aubrey M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Nextiva?** I like the versatility of Nextiva, especially the ability to use a desk phone or app as needed. The intercom system is also useful. **What do you dislike about Nextiva?** Nextiva could make customer service easier to access **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps with ease of communication and offers versatility, allowing me to use a desk phone, portable phone, or app as needed. ### 45. Easy to Work With and Quick to Respond **Rating:** 5.0/5.0 stars **Reviewed by:** Stewardship D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Nextiva?** Easy to work with and quick to respond with questions. **What do you dislike about Nextiva?** Sometimes the voice record for voicemails is tricky. **What problems is Nextiva solving and how is that benefiting you?** Cheaper phone service that allows us to be more mobile within our office. Allows us to adjust where calls get directed to quickly. ### 46. Seamless communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric D. | Chief Priest, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Nextiva?** As the owner of a Baptist church, our communication needs are unique. We need a system that is reliable, easy for our staff and volunteers to use, and helps us serve our congregation better. Nextiva has been a true blessing. The initial setup was incredibly straightforward, and the call clarity is crystal clear, which is vital for our important conversations. **What do you dislike about Nextiva?** Frankly, there is very little to dislike. The only small challenge was the initial learning **What problems is Nextiva solving and how is that benefiting you?** Nextiva's platform has streamlined our team's communication. It's a reliable, all-in-one solution that's easy to use and has improved our overall efficiency. The support team is also very responsive and helpful. **Official Response from Katherine Skorny:** > Hey Eric, Wow, thank you so much for your kind words! I'm thrilled to hear you've been enjoying Nextiva and looking forward to continuing to support you and your team. If you ever need anything, you can reach out to me at katherine@nextiva.com and I can get you to the right person. -Katherine from Nextiva ### 47. Easy Onboarding, Competitive Pricing, and Outstanding Post-Sales Support **Rating:** 5.0/5.0 stars **Reviewed by:** Howard G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** Easy onboarding. They had a competitive pricing model, and their post sales support has been outstanding. **What do you dislike about Nextiva?** Some of their AI functionality still needs improvement. **What problems is Nextiva solving and how is that benefiting you?** Replacing premise based phone systems with unified communication solutions ### 48. Flexible Desktop-and-Mobile Access That Fits My Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Nextiva?** Flexibility to use at my desktop or on my mobile phone. **What do you dislike about Nextiva?** Program tends to log me out frequently.. **What problems is Nextiva solving and how is that benefiting you?** allows me to accept calls when away from the office ### 49. Love the Convenience of Online Faxing on My Cell Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** Using my cell phone , text and using fax online **What do you dislike about Nextiva?** Sometimes connection isn’t clear, but that is not from Nextiva **What problems is Nextiva solving and how is that benefiting you?** None ### 50. Reliable Communication Solution for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Maryam H. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Nextiva?** Nextiva has been really reliable for our business. Call quality is clear, setup was simple, and the mobile app makes it easy to stay connected on the go. Customer support has been helpful too. Overall, a solid choice for any small business! **What do you dislike about Nextiva?** One area that could improve is occasional downtime during updates, but it hasn’t significantly impacted our operations. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps us keep all our business calls in one place with reliable service and clear call quality. The voicemail-to-email and mobile app make it easy to stay connected even when we’re out of the office. It’s saved us time, improved communication with clients, and made our business look more professional. **Official Response from Katherine Skorny:** > Hey Maryam, Thank you so much for taking the time to share your experience and we appreciate the feedback - it helps us improve. We're happy to hear how Nextiva has been helping you and your business! - Katherine from Nextiva ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+13%3A16%3A25+-0500&secure%5Bsession_id%5D=33b8c77c-cab3-4b21-827d-a59655100e77&secure%5Btoken%5D=54c4fd858211dd40b5d22a3e33e1dc33033be586ccf0f2f7b8f3908cdbfaad8d&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,599 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews)