--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3607 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3607 scale: '5' date_modified: '2026-08-03' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,607 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. Highly Knowledgeable and Dedicated Support **Rating:** 5.0/5.0 stars **Reviewed by:** Garret L. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Nextiva?** As a small company coming from 20+ years of analog phones and fax, pulling ourselves into the modern day of tech felt so daunting and frankly, somewhat terrifying. We had no idea what anything to do with internet phones was even called, but luckily a google search later we found Nextiva. They were the first we called with trying to get a quote for upgrading our whole system and I spent hours on the phone with Colton Krueger who explained the basics of VoIP and he carried me through the process of figuring out what our needs were. He is genuinly a great person and so very patient and kind. From there, we got many other quotes and while trying to decide what we wanted to do, Colton kept calling back and checking in. When we had finally narrowed it down to 2 companies. Nextiva was a bit more than what we wanted spend and were about to go with the other company still in the running. The day before we went through with it, Colton called me back again and I told him what we were going to do and why and and he knew they could do better. After some talking and locking in some details, he was able to cut the price in half as well as offer so many incentives, it would be crazy not to sign with them. They even gave us time to talk to the other comapny to see if they could counter and they didn't come anywhere close. So we signed and started the change over. Nextiva helped us keep our phone numbers and once the new equipment arrived, assisted with the setup. I will be honest, I had almost no idea what I was doing at the time, but once I got stuck, I started using the live agent chat. In an hour I had 2 devices set up with 3 lines each and 3 soft phones over 5 users. I can say that the live chat has been the best customer service I have ever recieved in terms of ease of use and is so effective because the agents can tell you anything you need to know. At this point, the phones which we use every day feel just like the old ones and we dont have to think about them which has been a huge help. We particularly like the desktop apps ability to transcribe voicemails and have those transcriptions show in the entire history with the customer. We can see how that data will be useful and are excited for when we set up the integration with the other software we use. All in all, I am very happy with Nextiva and for a good price and fantastic customer service, why would you go anywhere else? **What do you dislike about Nextiva?** With everything great with Nextiva, nothing is perfect. There is a few software features we would like that at this time, just are not there, but thanks to the help of the support staff, we have found work arounds that take care of our needs. The only major issue we have is with the soft app on our Android devices. Alot of the time, when making or recieving a call, the volume of the call drops and neither party can hear the other well. This is a problem Nextiva is aware of and is working on a fix for. **What problems is Nextiva solving and how is that benefiting you?** Managing our phone, VM, and fax needs for the office and people in the field as well as texting needs in the future after we get our website to meet requirements laid out by the FCC. **Official Response from Alexandra Lueck:** > Hey Garret! I am thrilled to hear that Colton provided you with exceptional service and was able to assist you in finding the right solution for your company's needs. Our team is dedicated to providing knowledgeable and patient support to ensure a smooth transition to our services. I am so happy to hear this has been your experience with Nextiva thus far, this is what we strive for! Thank you for taking the time to leave us a review. Please reach out to me directly at reviews@nextiva.com if you need anything. - Alex from Nextiva ### 2. Call clarity and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mukesh M. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** The call quality is crystal clear, and the platform is incredibly reliable. The user-friendly interface makes it easy for our team to manage calls, monitor analytics, and stay connected no matter where we are. **What do you dislike about Nextiva?** I haven't found any thing to dislike. Its pretty good to use **What problems is Nextiva solving and how is that benefiting you?** Reliable, Efficient, and Packed with Features ### 3. Useless and greedy **Rating:** 0.0/5.0 stars **Reviewed by:** josue n. | IT administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Nextiva?** They are priced very competitively and this probably brings in most of their business. **What do you dislike about Nextiva?** Had for over 10 years, and referred them 3 other businesses. Then about a year ago we started having problems with our phone lines as did one of the other businesses we referred to them. After several calls to support they were unable to fix it and since it was affecting our business we decided to switch to another provider. After 10+ years of service when we go to cancel they told us our contract auto-renewed for another 2 years and if we want to cancel we need to pay for the 2 remaining years in the contract. This is BS considering the only reason we switched away from them is they couldn't get their own phone system to work properly, and we never agreed to renew. As far as I know CA law requires them to notify us before a contract is automatically renewed and they never did that. **What problems is Nextiva solving and how is that benefiting you?** Phone systems and fax for multiple offices ### 4. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Nextiva?** The onboarding and training staff are top notch. Diego Salazer did on excellent job keeping us up to date with where we were in the process throughout. The phone service is good with tons of flexibility for desktop or mobile use and we gained texting to our business number in the process. The call recording feature is also good. **What do you dislike about Nextiva?** The many options for use also come with many user interfaces. Nextiva Unity for phone call management, Nextiva One for desktop soft phone and cell phone app, Nextiva online application for system maintenence and another web based program for recorded call playback. It all works fine, it's just alot to learn. I also wish the recorded call feature displayed the customers caller id name and number instead of just their number. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has a very adaptable call routing structure and the onboarding team knew exactly how to make it work best for our small business. We were also looking to gain texting to our main landline phone number and they made it happen. **Official Response from Alexandra Lueck:** > Hi, Thank you for your detailed feedback! It’s great to hear that the onboarding and training team, especially Diego Salazer, made the process smooth and kept you informed throughout. We’re glad you're finding value in the flexibility of the phone service, including the addition of texting to your business number and the call recording feature. We understand that having multiple interfaces can be a bit overwhelming, and we appreciate your feedback on that. We’ll also take note of your suggestion regarding displaying the caller's ID in the call recordings. It’s fantastic to hear that Nextiva’s adaptable call routing has been beneficial to your business, and we’re happy we could help with texting on your main number. If you need any further assistance, feel free to reach out. We’re here to help! - Alex from Nextiva ### 5. First Rate Customer SErvice **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Nextiva?** My favoirte part of Nextiva is client support. When I call I can get someone that I understand that is willing and able to help me in a short time. pjhone and Voip companies are notorious for having client services that put you on hlod for long periods of time or have no idea on how to help you. I have called nextiva multiple times and everytime, I get a person to help me quickly and takes ownership of the issues and brings it to a satisfactory resolution. **What do you dislike about Nextiva?** I don't have many complaints about Nextiva. I was not excited about thier hardware selection. I chose to purchase my hardware elsewhere to get ther exact hardware I wanted. Client services let me know what to look for in compatibility if I am purchasing it elsewhere. Client services als assisted me get it up in running with no issues on their VOIP system. **What problems is Nextiva solving and how is that benefiting you?** The last phone company I used that started with the letter "O" had a lot of technical issues. "O" issuesd me a phone number that most of the time got a message that said it was disconnected and it took them months to provide any help and charged me for the time the phone service didnt work since it was "activated". Nextiva has provided me with a stable phone system that does what they promised and fised the issues I was experiencing with my last VOIP provider. **Official Response from Alexandra Lueck:** > Hi Aaron!! Thank you for your review. Your insight is appreciated and highly valued. We appreciate you!! - Alex from Nextiva ### 6. An Amazing Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Nextiva?** I work remote and I use the program all the time. I have never had any issues. The app is amazing. I can change my status and reach out to my team through the app. You have so much control over your setting it's so convenient and a very user friendly program. I would definitely recommend this program to anyone. **What do you dislike about Nextiva?** The only thing I dislike is that you can't clear your unread in compact mode but it's no biggie. **What problems is Nextiva solving and how is that benefiting you?** This program is great at helping our call center managers, manage the call center. ### 7. Nextiva is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** The quality of the equipment and software is great. Their customer service is great. Nextiva is great! **What do you dislike about Nextiva?** There is nothing negative I can think of for Nextiva. **What problems is Nextiva solving and how is that benefiting you?** Helping our many phone numbers be managed in once VoIP platform and easily integrates with our CRM. ### 8. Next generation communications to drive your business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Nextiva?** The first thing I look into when researching a vendor, is how well do they support the product. Quality of service from the product itself is crucial, but when things go wrong or a need arises, how well will the problem be attended to. Nextiva provides a quality communication platform backed by a knowledgable customer support department. From ease of implementation to the use of the phone, it was all handled by a group of well trained and friendly technicians. Sales was simple and easy with a couple of quotes and a great demonstration of the features of the services offered. What is there not to like when you have a quality product teamed with a great customer support team. **What do you dislike about Nextiva?** We are still early in the use of the product, so finding negatives might be a difficult. I did have one device technician that struggled on an older phone, but the second gentlemen that took over the call had it resolved within a couple of minutes. It is hard to dislike a product that has met every need so far. I have reached out to my sales rep a few times and he had to get back to me after a couple days, but that might be about my only complaint or dislike. **What problems is Nextiva solving and how is that benefiting you?** Our primary need was voice communication, but once we were introduced to what Netiva could give us in video and text as well, we were hooked. We were using an older, on prem PBX, and were looking to move into a cloud based environment. Nextiva, clearly provides VOIP services within the cloud and that was exactly what we were looking to implement. We are now using video conferncing within the system, as well as text back services to clients. No complaints on quality of call clarity or drops, we just are not seeing these types of problems. **Official Response from Alexandra Lueck:** > Brian! Thank you for taking the time to share your experience and giving us such detailed feedback. We appreciate you!- Alex from Nextiva ### 9. Perfect for our office! Has every feature we need! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Nextiva?** Desktop and mobile app, wifi ability for everything, including fax. Text option is great **What do you dislike about Nextiva?** Occassional delay on phone calls with people. Seems like we are interuppting each other during conversations. **What problems is Nextiva solving and how is that benefiting you?** All in one, ability to work remote with desktop and mibile apps **Official Response from Alexandra Lueck:** > Hi, Thank you for taking the time to leave us a review, your feedback matters a lot to us. We are happy to provide you with a feature for all things business communications. Please make sure to reach out if you need anything. - Payton from Nextiva ### 10. The best reliable communication tool for me **Rating:** 5.0/5.0 stars **Reviewed by:** Anna Sophia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Nextiva?** It's an all around product. We can use it for calling our customers and also me and my team can do conference meet in just one app. What I like best about nextiva is we can request for whatever feature we like. The nextiva trouble shooting and tips are always available. Its interface is user-friendly. No hassle at all in using this as our main form of communication. We use it 5 times a week and we have no problems with it. The customer support is accessible. It is fast to use so it echances my productivity at work. **What do you dislike about Nextiva?** Pulling up some recorded calls are a bit hard to navigate at first but once I got used to it, it become bearable and easy. **What problems is Nextiva solving and how is that benefiting you?** Nextiva resolved our business need to acquire other appls to do video conferencing. Now we can do video meetings with my colleague and work and dial customers in just one platform. It benefited me since it's only one app. I no longer have to open other apps. My boss no longer needs to pay subscription for other apps since nextiva has it. It is so easy to stay connected with my boss and colleagues with nextiva. It's an indeed a better customer experience. **Official Response from Alexandra Lueck:** > Hi Anna Spohia, thank you for taking the time to share your experience with us! We are grateful to be partnering with you and your business! - Alex from Nextiva ### 11. Easy to switch to **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** Nextiva onboarding process was thorough and quick. **What do you dislike about Nextiva?** They are internet based phones. If your internet goes out, you will not have phones. **What problems is Nextiva solving and how is that benefiting you?** Communications. The texting, app and chat features are a huge upside to their product. ### 12. EXECELLENT **Rating:** 4.5/5.0 stars **Reviewed by:** SAROJ S. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** It is more convenient for outgoing call and incoming call. Easy to operate **What do you dislike about Nextiva?** sometimes system get lack so the incoming calls are declined automatically. **What problems is Nextiva solving and how is that benefiting you?** Need to work on getting lack while getting too many calls. ### 13. They make it so easy and customizable. **Rating:** 5.0/5.0 stars **Reviewed by:** Monica G. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Nextiva?** They have made the transition so effortless for us and explain things so well. **What do you dislike about Nextiva?** The only thing I could say would be that it does take time to set up but that is not due to their team. The 10DLC application just takes awhile. **What problems is Nextiva solving and how is that benefiting you?** They are making it easier for us to stay in contact with our clients. **Official Response from Alexandra Lueck:** > Hi Monica! Thank you so much for leaving us a review. The 10DLC journey is a tough hurdle, but we appreciate your patience. - Alex from Nextiva ### 14. Worst Platform I've Ever Used **Rating:** 0.5/5.0 stars **Reviewed by:** Jenifer C. | Customer Experience Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Nextiva?** I like being able to login from any place **What do you dislike about Nextiva?** Customer support is a nightmare to navigate and you get sent to a ton of departments with long wait times and issues are rarely fixed the first time. 3 call minimum just to find out something else is now wrong Navigation isn't user-friendly. When I asked for a simple list of features I had for my account, they sent me to my account instead of simply having a list. As an admin, I should be able to see who got what call immediately and instead I have to listen to calls from a completely different call. We have text messaging that we've been paying for in our package but we had to activate it. It should have been automatically done and shown to us with clear information on it from the beginning. When you log out of one app it logs you out of everything so I have to keep everything on every device logged in to use it on a different device. Want an issue fixed? No you don't because getting it fixed will break something else. Months later devices are still showing Nextiva on a caller ID instead of the business name and when it's fixed reverts back. Set one device to unavailable and then active on another and nothing works or all it does is ring. Spoke down to as a woman and called rude for being straight forward Constant language barriers for even the smallest task. Clear a whole day to get anything fixed. Constant issues with connectivity even in a larger city with the top internet and upgraded technology While switching to a new company they've made that difficult. They give us phone numbers and charge us yet while porting, won't port the numbers over because "they don't own them" yet they are charging us for them. DO NOT USE!!!!! **What problems is Nextiva solving and how is that benefiting you?** Multiple phone lines **Official Response from Alexandra Lueck:** > Hi Jenifer, Thank you for taking time to leave a review. I apologize for the delay in response but I am here to help now. I understand you're having trouble making with our mobile app, that can be frustrating. Let's fix that! If you are still experiencing this issue please reach out to me directly at mobileapp-support@nextiva.com to get this fixed as soon as possible! Thank you for your patience as we continue to make app improvements. - Alex from Nextiva ### 15. Great update **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Nextiva?** When someone leave you a voicemail, there will be a transcription already so you have a better understanding of the voicemail. **What do you dislike about Nextiva?** I want to move incoming calls notification. Like on the top left corner of my screen. **What problems is Nextiva solving and how is that benefiting you?** I guess none. Everything is good as someone who uses it almost everyday. **Official Response from Katherine Skorny:** > Hey there, Were glad to hear you had a good experience. Thanks for sharing! - Katherine from Nextiva ### 16. Innovative and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew B. | Service Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Nextiva?** The installation team makes this product easy to implent! Customer support is outstanding. Based on our research Nextiva is the top of VoIP Providers for our industry. Their Contact Center Software and Call Center Infrastructure Software are amazing and easy to use. Their UCaaS Platform is one of the best I have seen. **What do you dislike about Nextiva?** It could be easier to access and add additional features on the fly using the application. **What problems is Nextiva solving and how is that benefiting you?** Our sales staff is always on the go and forwarding calls to their cellphones has always been problematic for our business. Now with the use of the Nextiva app, our staff is able to place and recieve calls as if they are in the office. **Official Response from Alexandra Lueck:** > Hey Andrew! Thank you so much for taking the time to shout out out amazing teams and leaving us a review! - Alex from Nextiva ### 17. Great customer service right out of the box! **Rating:** 5.0/5.0 stars **Reviewed by:** richard h. | Founder and President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2025 **What do you like best about Nextiva?** Good platform!!!Great customer service!!! **What do you dislike about Nextiva?** Incredibly easy to install...don't need IT help internally to get started...Nextiva provides that **What problems is Nextiva solving and how is that benefiting you?** Since we all work off of cell phones...it allows for great call integration ### 18. Amazing Product and Excellent Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Nextiva?** I like how easy it is to add new licenses, create new or update existing users, support is very responsive and does not close a ticket until they are absolutely sure that the problem is resolved. Nathan Kramer, our account manager has been excellent in pointing me in the right direction for Nextiva's products and services! **What do you dislike about Nextiva?** I can't say that I have much that I dislike about Nextiva. There are the occasional odd bugs that sometimes disrupt workflow but that is understandable and comes with any service of this magnitude. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to communicate internally, with customers and much more. Their service is always reliable and has not caused many issues, if any with dropped/missed calls. Whenever I've encountered an issue with something, their support is ready to jump into action and figure out how to solve the problem. I have almost always gotten a response to a case submission the same day. Their service works with a wide variety of VoIP phones and the desktop app makes it deployable in just about any environment! **Official Response from Alexandra Lueck:** > Hi Nathan! Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 19. Ringing in the Sales with Crystal Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** David N. | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Nextiva?** Nextiva Contact Center has been a game-changer for my team of inside sellers! We used to wrestle with a clunky contact center system that sounded like Charlie Brown's teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear! My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No more dropped calls, no more fuzzy connections, just smooth sailing. My team makes around 75-100 calls a day and to have that conisistency has been clutch. The features on this platform are 5stars. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. It's like having a built-in sales coach whispering golden nuggets of efficiency in our ears! Since switching to Nextiva, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high. Nextiva has helped us create a winning environment where clear communication and powerful features translate into sales success. Seriously, if you're looking for a contact center solution that's as reliable as it is awesome, Nextiva is the answer! **What do you dislike about Nextiva?** Everything has been great, but unless I have missed it, I am concerend about security. Especailly wen dealing with call lists. 2FA at the very least would be helpful and have me sleep better at night. **What problems is Nextiva solving and how is that benefiting you?** We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead...We also used to have an issue with calls being dropped or sounded very grainy. That is fixed now thanks to Nextivia. **Official Response from Thomas Gagnier:** > Hi David, We're thrilled to hear that Nextiva Contact Center has had such a positive impact on your team's sales performance! It's great to know that the platform's reliability and call quality have made such a difference for your inside sellers. Thank you for choosing Nextiva and if you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva ### 20. I'm a new customer of Nextiva **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Nextiva?** Nextiva representatives from sales and support have been terrific in helping me switch my business over to VoIP for the first time. **What do you dislike about Nextiva?** I don't have a dislike yet. For me the setup was a little stressful because my phone calls are the core of my business. **What problems is Nextiva solving and how is that benefiting you?** No busy signals for my customers. Calls forwarded to my mobile when I am away from the office. **Official Response from Alexandra Lueck:** > John, you're the best!! Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 21. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy S. | Investigator & IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Nextiva?** The ease of use and online updating by myself is so esasy. **What do you dislike about Nextiva?** Noting so far and we have been using it for years now. **What problems is Nextiva solving and how is that benefiting you?** AI because we will soon be implementing our own AI products in 2025. ### 22. Very easy to use VOIP system with great back end support **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Nextiva?** When looking for a new phone system, a colleague at another company recommended the Nextiva platform. I was not considering VOIP, but once I did my research, it was an easy decision. The system set-up was very simple and the customer support they provide is awesome. We are able to forward our office phones to our mobile phones when we're out of the office and can access our messages pretty much anywhere. It's really a one-stop shop. And the pricing and equipment are awesome. I highly recommend using them. #VoIP Providers, #Contact Center Software, #UCaaS Platforms, #Call Center Infrastructure (CCI) Software **What do you dislike about Nextiva?** I really do not have any dislikes about the system. It's incredibly easy to use and manage. **What problems is Nextiva solving and how is that benefiting you?** The platform allows us to be available to our customers anytime and anywhere. The app allows us to be able to respond to our customers no matter where we are located. **Official Response from Thomas Gagnier:** > Hi Scott, Thank you for your positive feedback! We're glad to hear that the system set-up was simple and that you are benefiting from the one-stop shop experience, including the ability to forward office phones to mobile phones and access messages from anywhere. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva ### 23. Great, easy, and convenient service! **Rating:** 5.0/5.0 stars **Reviewed by:** Savannah D. | Registered Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Nextiva?** I love using Nextiva so far and would highly recommend. The VoIP phone service offers clear call quality and reliable connectivity, ensuring that communication remains seamless. I've yet to have any issues with dropped calls. I love that they offer the call center software which is an all-in-one solution that integrates phone, email, chat, and social media interactions into a single, streamlined platform. Their UCaaS platform brings together voice, video, messaging, and collaboration tools into one cohesive system allowing better teamwork and communication within organizations, whether employees are in the office or working remotely. Lastly, The CCI software is highly customizable, allowing businesses to tailor the system to meet their specific needs and workflows. **What do you dislike about Nextiva?** I have no complaints about Nextiva at this time. **What problems is Nextiva solving and how is that benefiting you?** Allow me to have a seperate number for my business without needed a second phone ### 24. NEXTIVA REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** I like that I do not have to use a different device to make a call. There are so many features that are available to use. As I'm calling I can pull up the information that I need and it's all on my computer. **What do you dislike about Nextiva?** The only downside is that if your internet isn't working or slow it becomes a problem. **What problems is Nextiva solving and how is that benefiting you?** Connectivity of team members ### 25. Good acces. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Nextiva?** Able to access calls and voicemail via app. **What do you dislike about Nextiva?** delay on calls going through along with no able to send directly to voicemail. **What problems is Nextiva solving and how is that benefiting you?** n/a ### 26. Highly Efficient and Excellent Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** The Tech Support is knowledgeable and efficient. **What do you dislike about Nextiva?** I don't remember having anything to dislike about Nextiva. **What problems is Nextiva solving and how is that benefiting you?** Efficient VOIP and Tech Support response. ### 27. GREAT **Rating:** 4.5/5.0 stars **Reviewed by:** TAMARA J. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** The support staff is helpful. Also the tutorials. **What do you dislike about Nextiva?** It takes a long time to resolve issues when calling **What problems is Nextiva solving and how is that benefiting you?** The switchboard like features. ### 28. Fair pricing, simple setup **Rating:** 4.5/5.0 stars **Reviewed by:** Andy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Nextiva?** The ability to integrate with our CRM and our office suite is extremely important, as is the quality of service and uptime. The setup instructions were simple even for a non-engineer to implement, and any questions we've had so far have been answered quickly. There's really only three players in the market that offer a similar number of functions in their system, and Nextiva having the ability to combine features a-la-carte made the decision for us. **What do you dislike about Nextiva?** The only complaint about the service we've had to deal with so far is working around the features we don't necessarily need or want at the moment, but this is mostly an internal issue based on how we use our phone systems. **What problems is Nextiva solving and how is that benefiting you?** We moved from another carrier that we've used for 5 years to Nextiva because that carrier became unresponsive to support questions, hasn't updated their web interface in over a decade and hasn't updated their service offerings to match their competitors. Couple that with outdated, End-Of-Life hardware and no way to verify the security of the communications on the system and it was an easy move. **Official Response from Thomas Gagnier:** > We're glad to hear that you are enjoying the seamless integration with your CRM and office suite, as well as the quality of service and uptime. Our goal is to provide a user-friendly setup process and responsive support, so we're pleased to hear that you found the setup instructions simple and that your questions were answered quickly. If there is anything else you need help with, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva ### 29. Nextiva **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Nextiva?** Ease of use. Admin portal is very user friendly. Phones are easy to setup **What do you dislike about Nextiva?** Honestly, I cannot find anything that I dislike. **Recommendations to others considering Nextiva:** Nextiva has great support. Easy to use and we save more than half of operating cost. **What problems is Nextiva solving and how is that benefiting you?** TIME! As an admin. It is easy to setup, reconfigure a user. Also, when we went 100% remote, we had no issues at all. ### 30. Great sales, easy set up, complete Voip system **Rating:** 5.0/5.0 stars **Reviewed by:** Charles D. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Nextiva?** We were looking for an all-in-one system to combine the multiple and expensive systems we had in place. After some research, Nextiva was definitely the way to go. The set-up was simple, with customer support walking me through every step. We now have one system that controls our 800# call flow, call forwarding, voice mail, and fax service. all at a cost savings of over $600/month. #Viop Providers, # Contact Center Software, #UCaaS Platforms, #Call Center Infrastructure (CCI) Software **What do you dislike about Nextiva?** Honestly, I do not have any complaints about the system. **What problems is Nextiva solving and how is that benefiting you?** Combining all communication services into one platform at a significant cost savings. **Official Response from Alexandra Lueck:** > Hi Charles. Thank you for your review and recommendation. We appreciate you!! - Alex from Nextiva ### 31. Great Phone Provider for Call Center **Rating:** 5.0/5.0 stars **Reviewed by:** Ariel M. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Nextiva?** The ease of setting up their call center and the customizable features. Our Customer Service Team uses this daily to answer customer inquiries. All you need to do is download their softphone and our reps can take calls. When we have issues their support team has always been able to solve our issues. **What do you dislike about Nextiva?** With all Phone providers there are times when the app will crash and need to be restarted. **What problems is Nextiva solving and how is that benefiting you?** We have multiple brands and Nextiva makes it easy for reps to distinguish between them. Their call center feature is easy to use and has a ton of customizable features. **Official Response from Alexandra Lueck:** > Hi Ariel! Thank you for taking the time to leave us a review. - Alex from Nextiva ### 32. Let's Talk About Nextiva **Rating:** 4.5/5.0 stars **Reviewed by:** Donald James H. | Lead IT Technician , Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Nextiva?** What I like best about Nextiva is their support team. Always friendly and helpful. I have been using Nextiva for years and never have they been unable to fix or help with any issue I have ever had. The admin interface is easy to use as well. **What do you dislike about Nextiva?** Some things I feel I do not have the ability to fix in the admin portal and must contact their support for assistance. For example the VFax feature, our company has many VFax lines for different departments. Any time I need this updated or any change to any account I have to go through support to make the change. **What problems is Nextiva solving and how is that benefiting you?** Updates on Lines, assitance with call groups and auto attendents. Benefits me knowing I have support ready to assist me with any issue I have and are always happy to help and friendly. **Official Response from Alexandra Lueck:** > Hi Donald! Thank you so much for taking the time to share your experience working with Nextiva on G2! We appreciate you! - Alex from Nextiva ### 33. Amazing VOIP service with a ton of features that can't be beat! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Nextiva?** What our business likes best about Nextiva is that it offers employees a seamless voice & text communcation platform. The The Nextiva mobile app is a powerfull tool that allows all our sales people to communicate with customers from anywhere. Our prevous Avaya phone system was exteremly limited, only being able to do the most basic functions. **What do you dislike about Nextiva?** Nothing is works great! We are really happy with the servvice. **What problems is Nextiva solving and how is that benefiting you?** We were unable to easily track caller activty using our old phone system. And it also didn't give a centeralized and unified experience like we get with Nextiva. Now we can track all calls and even send inbound calls from one branch to another without any hassle. **Official Response from Alexandra Lueck:** > Hi Alexander! Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 34. Excellent Service from Setup to Initiation **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Nextiva?** Excellent Service. Great service humans! **What do you dislike about Nextiva?** No bumps in the road. I have nothing negative to share. **What problems is Nextiva solving and how is that benefiting you?** Worked very well for our church staff. ### 35. We use Nextiva's phone system for our business and we couldn't be happier with their service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi B. | Financial Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Nextiva?** Nextiva is extremely easy to set up. This is key when there are many phones used within your company. The Contact Center Software is sharp, easy to use, and exceptional! The sound is pristine. This is also very important when communicating with your customers. The Call Center Infrastructure (CCI) Software hands down is the best! Their customer service is super helpful and always available. I appreciate the great support from my vendors and providers. It’s necessary to get help quickly and when needed. I consider the top tier within the UCaaS Platforms. Of all the providers in the VoIP Providers in the market, I feel it’s the most reliable! **What do you dislike about Nextiva?** Nothing at all at this point! Our employees have never complained. **What problems is Nextiva solving and how is that benefiting you?** We need a phone system that is reliable and that works very well. **Official Response from Alexandra Lueck:** > Jodi! Thank you so much for being such an advocate for Nextiva. We love partnering with your business and appreciate you leaving us a review on G2! - Alex from Nextiva ### 36. Always helpful support and innovative offerings **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Nextiva?** VoIP service can be viewed a commodity, but Nextiva keeps moving ahead of the pack with CRM and social media integrations. **What do you dislike about Nextiva?** The mobile app works great, but I would like to be able to change the notification sounds. It may have that ability, but I have not found it yet. Also, on the app I would like a bulk read for messages and voicemail. **What problems is Nextiva solving and how is that benefiting you?** It is the core service for my communication with clients. **Official Response from Alexandra Lueck:** > Peter, this review is packed with affirmation and helpful feedback. Thank you! - Alex from Nextiva ### 37. Number Blocks **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha . | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Nextiva?** Support is great, Natalia addressed my issue immediately. I needed numbers blocked and she gave information I can use easily. I just have to sent an e-mail with numbers I need blocked. I used to use them everyday, but because of the good support I'm able to use them less unless I absolutely need them. **What do you dislike about Nextiva?** So far, I have no complaints about the application, support, or pricing. Everything is great! **What problems is Nextiva solving and how is that benefiting you?** I was thinking about being able to block numbers on my own, but being able to e-mail what numbers I need blocked with ease allows me to send it off for spam numbers to be blocked and it takes less time out of my day and helps me continue doing my work without interruption. **Official Response from Alexandra Lueck:** > Hi Samantha, I am so happy to hear that Nextiva has changed the game for your business. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com - Alex from Nextiva ### 38. A Pleasent Call Center Capability with Even Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Nextiva?** I assist in the administration of Nextiva for the Sonwil Distribution Enterprise. We currently use Nextiva for both the individual user and have used Nextiva as a means to create a Call Center for our Technology Support Team and the Logistics side of our Enterprise. The technology helpdesk sees continuous use of the call center from 7am-6pm eastern, with the added functionality of pushing an after hours call in, for the more critical needs post normal business. While we had alittle bit of growing pains following the implementation of Nextiva One, continued support from our Designated Support team has made any transistion extremely consistant. **What do you dislike about Nextiva?** The only thing I would say I dislike is that sometimes we run into account creation issues when we have Users who leave and rejoin the enterprise. The email address is a unique ID and we do not normally change that for rehires, so we have to normally call in to address these issues. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is providing an extensive Call Center and VoIP solution for our Enterprise. ### 39. Next-Level Communication with Nextiva!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Nextiva?** Nextiva keeps things running smoothly with crystal-clear calls, easy setup, and top-notch support. Everything we need is in one place. Reliable, efficient, and stress-free! **What do you dislike about Nextiva?** Setup is a little complicated, but other than that, great service! **What problems is Nextiva solving and how is that benefiting you?** It integrates all communication channels, the ability to manage calls, messages, and even customer data in one place ### 40. Great Solution /Tool for your Sales Department! **Rating:** 5.0/5.0 stars **Reviewed by:** Paola T. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Nextiva?** We can rely on Nextiva after hours for our Sales Department Team when they need to transfer their calls to their mobile . Nextiva is a great tool when we have to do conference calls with our Sales Team and when transferring calls from our office to our mobile devices . **What do you dislike about Nextiva?** Nothing at all for our Sales Department. **What problems is Nextiva solving and how is that benefiting you?** We never have drop calls when doing conference calls or in a call forwarding . Also during after hours all our calls are re-directed to our mobiles or simply sending an email/voicemail . **Official Response from Thomas Gagnier:** > Hi Paola! I am happy to read how Nextiva has helped your business and sales team connect confidently. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva ### 41. Improving ways to communicate **Rating:** 4.5/5.0 stars **Reviewed by:** Raj V. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Nextiva?** Nextiva is really helpful because it has lots of tools for talking to people, like making calls over the internet, having video meetings, and working together on stuff. It's good because it works well, can grow with your business, is easy to use, and has great support if you need help. **What do you dislike about Nextiva?** Very minor issues while attaching the documents to fax, other than that its very user friendly. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has one platform for calls, video chats, and messages.This makes it easier for teams to work together, no matter where they are.Nextiva's tools help businesses talk with customers better. They can direct calls, use automated systems, and connect with customer databases, making customers happier and more loyal. **Official Response from Alexandra Lueck:** > Hi Raj! you for taking the time to share your experience using Nextiva's contact center. We are grateful to be partnering with you and your business! - Alex from Nextiva ### 42. Falls short in many areas **Rating:** 0.0/5.0 stars **Reviewed by:** Steven C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Nextiva?** The account representatives have always been nice, when I can get ahold of them. They have some decent self-help guides on their support website **What do you dislike about Nextiva?** Bugs and glitches all the time. Apps stop working or random features in the apps stop working. Constantly needing to troubleshoot or completely uninstall and reinstall the app to get it working. Mulitple sign ins and applications are needed to get into different features. you can't access call recordings without jumping through multiple hoops. no instant access to transcripts. Multiple admin portals and a long setup process for new users. Antiquated tech that they have kept putting bandages on rather than starting with a better foundation. **What problems is Nextiva solving and how is that benefiting you?** Other than being a basic voip system and call center routing, they are not solving any additional problems. **Official Response from Thomas Gagnier:** > Hi Steven, I hear your frustration, and I want to better understand what we can do to improve your experience with our platform. If you would like to discuss this further, please each out to me directly at reviews@nextiva.com, and I will do everything I can to help. Thomas from Nextiva ### 43. Dedicated Staff! And exceptional service **Rating:** 4.5/5.0 stars **Reviewed by:** ashley l. | Billing and Revenue Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Nextiva?** Easy to use systems, all needed services in 1 place. Staff and customer service always very helpful and nice. **What do you dislike about Nextiva?** No current issues, I heard the app can be tricky with phones other than Iphones. **What problems is Nextiva solving and how is that benefiting you?** Our patients can easily contact our different departments and leave mssages to each one of our team members. They are able to maintian the different routing of our lines and to our phone app as well. They updated their phone app and made it so much easier to work from home with our same phone line **Official Response from Alexandra Lueck:** > Hey Ashley! Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 44. REALLY GOOD EXPERIENCE WITH NEXTIVA **Rating:** 5.0/5.0 stars **Reviewed by:** Laura J. | DISPATCHER, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Nextiva?** THEY TRANSCRIBED YOUR VOICE MAILS YOU CAN SEND TEXT AND VOICE MAIL YOU CAN CONECT YOUR TEAMWORK IN ONE CALL **What do you dislike about Nextiva?** COLORS AND PROBABLLY CALLS GO THROUGH LITLLE BIT LATE ON IOS APP **What problems is Nextiva solving and how is that benefiting you?** CAN CALL CUSTOMERS IN THE US EVEN WHEN TRAVELLING OUTSIDE OF AMERICA **Official Response from Alexandra Lueck:** > Thank you, Laura for this lovely feedback :) We appreciate you. - Alex from Nextiva ### 45. Great Suite of Products **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan W. | Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Nextiva?** Easy to use & intuitive; the times that I have needed support, it was quick and easy **What do you dislike about Nextiva?** N/A - I can't really think of any negatives; We have used Applied and EZLynx Products, but Nextiva have been the best fit for our agency - great for our book, which is about 70 PL 30 CL **What problems is Nextiva solving and how is that benefiting you?** Ability to answer and make calls from biz line from personal phone **Official Response from Alexandra Lueck:** > Hi Nathan! We appreciate you and are grateful to partner with your agency. - Alex from Nextiva ### 46. Great for totally Virtual Company **Rating:** 4.5/5.0 stars **Reviewed by:** Ann Marie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Nextiva?** I LOVE the team chats and the ability to message (text) our guests! I also love that the voicemails are transcribed and I can save time by reading the VM. There are several thoughtful faeatures that allow for time saving. The mobile is is super convenient as well. The program is easy to download and begin using. When there is an issue, the Customer Support is good. I LOVE the chat and that they can remote work and and easily fix issues! **What do you dislike about Nextiva?** I wish the team chats were also mobile. I like that you do offer a smaller view but it loses the chat features, but I think I get that. Smetimes a call will come to 2 lines at one tome and hang up on us and that maybe means that an agent loses a call turn. I will say that mnay of my earlier complaints with the new Nextiva have been inproved upon. **What problems is Nextiva solving and how is that benefiting you?** Getting calls to other agents. Chatting amongst the team, keeping better communication is huge! **Official Response from Alexandra Lueck:** > Hi Ann Marie, Thank you for taking the time to share your experience. It sounds like Nextiva has significantly improved communication within your team and streamlined the process of distributing calls among agents. We're thrilled to know that our service is making a positive impact on your team's ability to communicate and work together effectively. Stay tuned for any upcoming features that may eliminate these pain points for you. - Payton from Nextiva ### 47. I love Nextiva! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria A. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Nextiva?** Nextiva is a great website/source to keep our law firm very organized. We have grow so much from using Nextiva for our firm. It helps our firm have puntuality, organization, and time management. **What do you dislike about Nextiva?** There is no downside's to Nextiva. Nextiva is the best. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is solving time management and organization problems. ### 48. Definitely a 5-star company! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew F. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Nextiva?** I have been a Nextiva customer for many years. The service is reliable, user-friendly and well priced - and its customer service is excellent! It has many meatures which make it a one-etop shop (VoIP, Contact Center Software, UCaaS Platforms and Call Center Infrastructure (CCI) Software) and they work seamlessly together. **What do you dislike about Nextiva?** No downside so far; What minimal difficulties I initially had (undoubtedly due to my lack of tech smarts) were easily overcome by their customer service.. **What problems is Nextiva solving and how is that benefiting you?** It allows seamless integation of multiple communication needs. **Official Response from Alexandra Lueck:** > Hi Andrew! Thank you so much for being a valued partner & taking the time to leave us a review! - Alex from Nextiva ### 49. The New and upcoming calling app for any company **Rating:** 5.0/5.0 stars **Reviewed by:** Rene M. | Concierge customer service for a trucking company, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Nextiva?** I literally like everything about it Its easy to use. I use this everyday and it is user friendly. it has the option to even message fellow collegues. there was once when we needed help the customer service was ready to answer all questions **What do you dislike about Nextiva?** Nothing. i like everything about this app **What problems is Nextiva solving and how is that benefiting you?** reaching out to customers with diiferent parts of the work with ease **Official Response from Alexandra Lueck:** > Hey Rene! Thank you for taking the time to share your experience using our platform! We appreciate you and are grateful to partner with your business. - Alex from Nextiva ### 50. Nextiva is "Next" Level **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin L. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nextiva?** It brings together everything we need - voice, video, chat, and SMS - all in one place, making it easier than ever for us to collaborate internally. What's really impressive is how reliable, user-friendly, and adaptable it is; it just keeps up with our growing demands without any hassle. **What do you dislike about Nextiva?** Right now, I love everything about Nextiva! **What problems is Nextiva solving and how is that benefiting you?** The integration capabilities of Nextiva Connect with other business tools are seamless. Whether it's syncing with our CRM or integrating with project management software, Nextiva Connect plays well with others, enhancing our overall productivity. I had troubles doing this with other companies. **Official Response from Alexandra Lueck:** > Hi Benjamin! We are so grateful to be partnering with you. Thank you so much for taking the time to leave us a review! - Alex from Nextiva ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+23%3A42%3A05+-0500&secure%5Bsession_id%5D=79953a4e-4f6b-4069-95a2-cc87296b4c64&secure%5Btoken%5D=cfa7ac29ccc022e49092c42544d2b816e9b18d35725def5f3ac9eef2e05f05ec&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,601 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews)