--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3604 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3604 scale: '5' date_modified: '2026-08-03' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,604 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. The Best VoIP for Remote Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Alex G. | Senior Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Nextiva?** I really appreciate how easy it is to use Nextiva compared to other VoIP apps. It makes my life so much simpler when I can count on such straightforward usability. Plus, the customer service is extremely responsive, which is a huge plus. Not to mention, the initial setup was very easy, taking less than an hour to get everything up and running. **What do you dislike about Nextiva?** I've just started to build out an AI voice agent, and it still needs a lot of work. But it's showing signs of promise. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows my team to answer the phone from anywhere, manage a phone tree, and integrate messages with CRM, making it perfect for our remote business. ### 2. Great fit for multi-location business, with an awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Evan J. | Owner, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** For the past 10 years I have been developing my own Beer brewing company. At some point when we expanded to multiple locations across the California State, we started facing communication issues. So our main need was in figuring out something that can help us break this communication barrier and keep all of our calls and chats at the same place, with an ability to keep track of it. That's were we found Nextiva. Smooth Process got us up and running within a week or two. Their whole tech team was impressive, a lot of patience and knowledge there. They haven't missed any of our needs. All my needs were met. Now I have a great Dashboard where I can see how communication goes in my team. Also we have separate chats for internal communication, and the last but not the least, is their build-in meetings, which are saving us from using Teams meetings. Helpful and responsive support is a good thing for anybody. **What do you dislike about Nextiva?** For the last month we haven't experienced any major issues. Just a couple minor sounds issues with our Paging system, that were caused by manufacturer. **What problems is Nextiva solving and how is that benefiting you?** Paging system, that is available with Nextiva, is keeping our night manufacturing alive, when we have big orders, so actually improves our earnings. Also all communication platforms are now located under the same app. And the main thing is that now we have deskphone at each location, so we can reach our team member by clicking on 1 button on this deskphone. ### 3. Effortless to Use and a Service We’re Very Happy With **Rating:** 5.0/5.0 stars **Reviewed by:** Luis E. | Director of technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Nextiva?** The ease of use, I haven't had the need to contact support to take care of any issues other than adding licenses. Customer support was great durign the initial setup, The implementation was very simple. **What do you dislike about Nextiva?** Nothing yet, I am very happy with the service **What problems is Nextiva solving and how is that benefiting you?** I am able to setup a line for all of my teachers and they can use the app to communicate with parents without giving out their personal number. ### 4. Convenient Accessibility That Keeps Us Running During Internet Outages **Rating:** 4.5/5.0 stars **Reviewed by:** Angelica B. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** the accessibility is convenient when dealing with internet outages in the area especially since we are a medical office and rely on the cloud **What do you dislike about Nextiva?** we haven’t been able to properly set up the notifications so from time to time our computers and phones will randomly ring **What problems is Nextiva solving and how is that benefiting you?** efficient communication with our patients when we have internet outages ### 5. Remote Client Calls Without Sharing Your Personal Number **Rating:** 5.0/5.0 stars **Reviewed by:** Yessi R. | associate attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** You can call clients remotely on your cellphone without them seeing your personal cellphone number **What do you dislike about Nextiva?** It does not work well if you do not have wifi on or working. using only cellular data does not work. **What problems is Nextiva solving and how is that benefiting you?** Answering and making phone calls from my cellphone but using the office number ### 6. User-Friendly Interface, Needs Improved Call Connectivity **Rating:** 4.0/5.0 stars **Reviewed by:** K N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** I like the convenience of being able to take work calls out of the office. I appreciate that Nextiva's overall interface is user-friendly and easy to navigate. It's also easy to download the software. **What do you dislike about Nextiva?** I think the connection can be better improved. Sometimes when the reception is trying to connect calls via Nextiva, the calls do not come through to us or it doesn't ring on our mobile phone. Which leads to us missing calls from people. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to take work calls out of the office, which adds convenience and portability. ### 7. Easy Setup, Lightweight App, and Fast Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Nextiva?** Nextiva is easy to setup and change settings for. It does not take up a lot of hard drive space if you happen to be using the app and not their physical device. Support is fast to respond even if they have to move your issue to a higher department. **What do you dislike about Nextiva?** It does have issues with some headsets. I only came across this issue with a single brand of headset. **What problems is Nextiva solving and how is that benefiting you?** It allows for VOIP and allows remote workers to be able to answer the phone. ### 8. Stellar Support and Customizable Features **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Nextiva?** I really appreciate the NCC tool's reporting feature and the NCC support team. The reporting tool is a lot more customizable, which I find quite useful. Also, the support team is responsive and solves problems on the first try, which is excellent. **What do you dislike about Nextiva?** For me, the Nextiva one could be a little bit better. An implementation the IT or the developer could use some improvement. It did have its initial challenges. Again, I think it was more a person issue than a Nextiva issue. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves our support problem with quick responses and excellent service. The customizable reporting tool adds value. ### 9. Flexible Phone Options - Great product! **Rating:** 3.5/5.0 stars **Reviewed by:** Sean C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Nextiva?** I love how we can use either the desk phone or Desktop phone. They also have a mobile app which is great. **What do you dislike about Nextiva?** Their reporting could be a bit easier to use, also documentation often isn't up-to-date or easy to navigate. **What problems is Nextiva solving and how is that benefiting you?** It's great for routing calls and creating meaningful IVR's to pre-route callers. Great internal communication system as well. ### 10. Easy to Use with Excellent Recording and Texting Features **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret I. | Travel Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Nextiva?** Ease of use, recordings, and texting options. **What do you dislike about Nextiva?** I rarely experience any connection issues. **What problems is Nextiva solving and how is that benefiting you?** Have not had any problems recently. Originally need help setting up. ### 11. Effortless Setup and Integration with Stellar Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Nextiva?** I really enjoyed the setup and implementation process with Nextiva because they took charge and did it all themselves. They didn't rely on my team to fill any gaps, which was a huge plus given my busy daily schedule. Everything from planning to the implementation and the integrations was very beneficial. Additionally, the initial setup for our call center was extremely easy. **What do you dislike about Nextiva?** I do not have any dislikes about Nextiva at this time. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves our call routing issues and provides managerial oversight on staff availability and idle times. The setup was easy and managed by Nextiva, saving me from additional workload. ### 12. Multi-Device Mobile Access, but Too Unreliable to Use **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Nextiva?** Can be used on mobile with multiple devices **What do you dislike about Nextiva?** Completely unreliable with good or bad service. 100% unusable with low service where other phone apps work fine. **What problems is Nextiva solving and how is that benefiting you?** I’m forced to use nextiva. It’s on my mobile phone which is nice but other than that it creates problems. ### 13. Great Product for our 100+ users **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy M. | Social Media and Office Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Nextiva?** It's nice having one place where I can route calls for two bussinesses, 3 offices and over 100 agents. **What do you dislike about Nextiva?** Sometimes I can get confused on how the calls route exactly but the support is always super helpful and gets the problem resolved. **What problems is Nextiva solving and how is that benefiting you?** Routing calls for all our agents and it benifits us and our clients by being able to reach an agent on duty. **Official Response from Alexandra Lueck:** > Hi Stacy! Thank you for taking the time to leave us a review! I am so happy to hear that Nextiva has enabled your businesses to function more effortlessly. I am glad support has been able to assist you in any call routing questions. Please don't hesitate to reach out with any questions that arise. - Alex from Nextiva ### 14. Legen.... Wait For It.... Dary! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel W. | Administrative and Customer Relation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Nextiva?** We have been with them for many years. Going on a decade. They have always been a great company to work with but we recently were given a new account manager, Sarah, she is the bees knees. They seem to always be willing to make whatever changes we need. **What do you dislike about Nextiva?** Some of the account managers could be more hands on. **What problems is Nextiva solving and how is that benefiting you?** They meet all of our needs for a phone company. ### 15. Nextiva; Comprehensive Assessment on Software Abilities, Performance and Trade offs **Rating:** 4.5/5.0 stars **Reviewed by:** Yunis H. | Digital Systems Engineer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Nextiva?** Nextiva is an inbuilt solution that handles all kinds of complex communication issues, with VoIP support, Email, SMS, social network, among others The voice calls we receive from Nextiva are quality and reliable, with impressive video conferencing We have efficient auto attendant features that brings a great value to customers and this manages our call queue and voicemail The program maintains high uptime, with remarkable infrastructure that brings clarity and reliability **What do you dislike about Nextiva?** Nextiva faces soft-phone issues, which have load problems, with high delays Call recording is something the software has highly ignored, restricting us from accessing previous content or data **What problems is Nextiva solving and how is that benefiting you?** Nextiva brings diverse communications technologies and requirements, including Chats, Voice, agents and SMS together, to automatically listen to customers The availability of call routing services and features highly improve our response time and reduce the big queues Mobile apps and other web browsers supports Nextiva, bringing a solidified communication experience The call history is something we constantly track through the app support ### 16. Next best thing in office services. **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica M. | Vice President & Director of Billing Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Nextiva?** The communication was perfect and in a very good time. I did not have to wait several days to hear back from them, they were perfectly timed. Customer Support was superb. Before signing my contract I had a lot of questions still and my rep was quick to respond. That was really what sold me, the quick responses. Once I signed the contract, it only took a couple of days to get my desk phone and the ease of setting it up was perfect. The platform was very user friendly and the integration was no problem whatsoever. I have not gone through all the features but what I have gone through I am loving. I am now in the portal all the time and constantly using my Fax service. I definitely will be considering keeping Nextiva in our Business for a very long time. **What do you dislike about Nextiva?** I do not think that there was nothing I was unhappy with at the moment because everything was so simple, user friendly and installation was easy. I guess the only thing I could say is that when I have someone fax me it does not get to my fax and I have to call the person back to re-fax the form and the user portal for the fax is a little complicated but I will get used to it. But that is about it. **What problems is Nextiva solving and how is that benefiting you?** The problems that Nextiva is solving for our company is the ease of a phone system that can be moved with ease and is a lot more reliable than using cell phones. It gives a professional feel and look. Nextiva is also incorporating a fax service that is much needed. I am also going to be using more features that Nextiva offers in the future. The Number one thing Nextiva offers is everything my business needs in one place. I really hate having several different companies I have to deal with for problems I may run in to; Nextiva handles it all. Lastly, Nextiva offers a great support system. ### 17. Seamless Call Management Anywhere with Nextiva’s Mobile App and Call Forwarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** The mobile app and call forwarding features make it seamless to manage calls whether I'm at my desk or working remotely. I also really appreciate the voicemail to email feature; it saves time and keeps everything organized in one place. **What do you dislike about Nextiva?** One downside of Nextiva is that pricing can climb quickly as you add more users or need advanced feautures. **What problems is Nextiva solving and how is that benefiting you?** The problems Nextiva is solving for me is mainly around communication efficiency, reliability, and flexibility. Instead of juggling multiple tools or dealing with outdated phone systems. ### 18. Frequent Disruptions Undercut Usability **Rating:** 1.5/5.0 stars **Reviewed by:** Jennifer E. | Director of Client Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Nextiva?** I like the online platform that you can use to make and receive calls and the mobile app option. The easy admin interface is a plus for me because when it works, it makes it quick and convenient to make changes to the automatic flow phone tree and update greetings on phones. **What do you dislike about Nextiva?** Calls drop, speaker phone cuts out frequently, app is unstable, app does not consistently deliver call notifications, some of our phones don't work on the system at all. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides virtual phone terminals and remote access features, making it easy to manage calls and voicemails. The online platform and mobile app are convenient for managing extensions and updating greetings. ### 19. NEXTIVA and Agent Denys Kordiuk **Rating:** 5.0/5.0 stars **Reviewed by:** Oz G. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Nextiva?** Our experience with NEXTIVA has been exceptional from start to finish. The professionalism displayed by every member of their team, from sales representatives to customer service is something that truly sets them apart in the communications industry. Our company was fortunate to be assisted by Denys Kordiuk, whose clarity, patience, and depth of knowledge made the entire setup process seamless. Every question was addressed promptly and thoroughly, ensuring we felt confident at each step of implementation. Having previously used other providers, such as RingCentral, the difference in service quality was immediately evident. With RingCentral, we frequently faced unnecessary complications... including constant passcode changes and extremely difficult customer support access. Reaching their team often felt like scaling a mountain just to speak with an oracle. In contrast, NEXTIVA has been transparent, efficient, and highly responsive from the very beginning. We also successfully retained our existing business numbers (from what we now call “Ding Central”) - including our local area code and without incurring any additional “premium” fees. The transition was smooth, and the platform has proven reliable and intuitive. In summary, switching to NEXTIVA has been one of the best operational decisions our company has made. We extend our sincere gratitude to Denys Kordiuk and the entire NEXTIVA team for their outstanding professionalism and commitment to excellence. **What do you dislike about Nextiva?** That we did not know about them before we chose Ding Central in the past. **What problems is Nextiva solving and how is that benefiting you?** NEXTIVA solved one of our biggest business challenges which was reliable and accessible communication. With our previous provider (Ding Central), we constantly struggled with service interruptions, confusing system updates, and poor customer support. NEXTIVA completely changed that. Their VOIP platform is stable, intuitive, and transparent, allowing our team to stay connected without technical headaches. Additionally, the onboarding process was simple and efficient, saving us valuable time. We retained all our existing business numbers without extra costs, and customer support is now quick, professional, and genuinely helpful. In short, NEXTIVA gives us peace of mind knowing our communication system is dependable in letting us focus on running and growing our business. ### 20. Easy Calling and Texting with Seamless Call Transfers **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla H. | Pre-Processor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Nextiva?** I love that you can call or text and it's easy to transfer calls. **What do you dislike about Nextiva?** Sometimes the app doesn't load, but if you refresh it's all good **What problems is Nextiva solving and how is that benefiting you?** Being able to text people instead of just call because some clients are busy and can only text sometimes ### 21. Efficient Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian A. | Payroll Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Nextiva?** I love using the Nextiva app because it's awesome that I can use it from whatever site I'm at. The texting feature is so fast and great, which saves me time and guarantees quality. Additionally, the initial setup was very easy, taking just minutes. **What do you dislike about Nextiva?** Their conference mode is difficult to access, and their voice mail menu is confusing to operate. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to communicate with personnel. It makes it easier interacting and notifying with colleagues and employees. Their app is awesome to use from any site, and their texting is fast and great. It saves me time and guarantees quality. ### 22. Seamless Communication, Boosted Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Nextiva?** I really like the simplicity in Nextiva's user interface, which is user-friendly and allows us to do everything we need in one simple program. The seamless integration of VoIP, video, and messaging has boosted our efficiency. The initial setup was pretty easy, with walkthrough guides and instructional videos making it no problem to set up. **What do you dislike about Nextiva?** Sometime the product makes the battery life of my laptop poor. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows for seamless integration of VoIP, video, and messaging, boosting our efficiency. ### 23. Easy to Use with Minor Navigation Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Rob L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Nextiva?** I find that Nextiva is fairly easy to use. **What do you dislike about Nextiva?** The website is difficult to navigate on a mobile device, especially when it comes to payments and changing default payments. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to fulfill customer requests, and it helped me resolve spam calls targeting my number in Arizona. ### 24. ASAP Support That Makes Us Feel Valued **Rating:** 5.0/5.0 stars **Reviewed by:** crystal c. | Accounts Payable, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Nextiva?** There have only been three so far, but whenever a problem occurs, we get help ASAP. It really makes us feel special. **What do you dislike about Nextiva?** I wish there were more email option for more them 1 person. **What problems is Nextiva solving and how is that benefiting you?** Nextiva supplies our phone system and we love it ### 25. Tech-Rich Yet Effortlessly Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Andy K. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Nextiva?** The best thing is the ease of use. Even though it is a tech rich platform, it is very easy to use for less tech savvy people. **What do you dislike about Nextiva?** The cost is slightly more than other Voip providers, but it's not a big deal. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is a great Voip solution and it helps our people WFH with the app. ### 26. Feature-Rich Calling and Texting That Helps Me Get the Job Done **Rating:** 5.0/5.0 stars **Reviewed by:** Susan U. | Group Travel Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Nextiva?** It offers so many features: texting, a mobile app and a computer app. I use all of these features and they are very helpful in my job. **What do you dislike about Nextiva?** I sometimes have an issue transfering calls to other employees. **What problems is Nextiva solving and how is that benefiting you?** Versitility in using features like texting clients. It is so convenient and I can provide vendors my number so they can text me as well. ### 27. Streamlined Scheduling with Clear Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Nicki J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Nextiva?** I find Nextiva very effective for scheduling installations for my company. It's always clear and concise, and customers can hear us well, making the process quicker. I like the fact that you can text with customers easily on Nextiva, which is convenient since some customers prefer calls while others like texting. When we text with customers, it is easy to refer back to the information. **What do you dislike about Nextiva?** I can't think of anything I don't like **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps by ensuring clear communication with customers, speeding up the scheduling process. The texting feature makes it easy to communicate and refer back to information, accommodating customer preferences for calls or texts. ### 28. Efficient Phone System with Some Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** chintan g. | Director IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I use Nextiva as our office phone system. I like that it provides phone service within the building and smart routing when working remotely. The call quality is good, and being fully IP based is a plus. The initial setup was not too difficult and was a good experience. **What do you dislike about Nextiva?** The admin panel is outdated and needs to be more functional. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides phone service within the building and smart routing when remote. ### 29. Remote Work Simplified with Nextiva **Rating:** 5.0/5.0 stars **Reviewed by:** Hollye H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Nextiva?** I like the call quality; most of the time, it's really good. I like the ease of use and the ability to check messages remotely and make calls remotely. **What do you dislike about Nextiva?** Sometimes, a handoff between the actual office phone to Nextiva is bumpy. If it's ringing on my cell phone and I answer it on the landline, sometimes it'll continue to ring or stay active on my cell phone. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows me to access my office phone remotely, letting me check messages and make calls that look like they originate from my office phone. It's helpful because I can communicate effectively without being at the office. ### 30. Work Calls Anywhere, Right at My Fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Nextiva?** I love that I can answer calls anywhere. It's so nice being able have work calls at my fingertips no matter where I am. **What do you dislike about Nextiva?** I don't always have the best service, but a lot of that is because I am located in remote areas. **What problems is Nextiva solving and how is that benefiting you?** If I am walking around the property and away from desk, I can still grab an important call when it comes through. ### 31. Effortless VOIP Communication, Needs Better Mobile User Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Michael B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Nextiva?** I like the ease of use of Nextiva. The setup of the phone itself is simple and direct, making it easy to navigate. **What do you dislike about Nextiva?** The mobile app is not very user friendly. It would be better if the app was more integrated with the phone itself to make receiving incoming calls easier. Also, the initial setup was a bit difficult at first but became easier once we got the hang of it. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves my internal and external organizational communication needs. I appreciate its ease of use, especially the simple setup of the phone. ### 32. Reliable, Beginner-Friendly VoIP with an Easy-to-Use Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin C. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Nextiva?** Nextiva has been a reliable software which has easy to use interfaces. It is beginner friendly for someone who is first using VoIP. **What do you dislike about Nextiva?** Not much to dislike about Nextiva, it gives reliable service. **What problems is Nextiva solving and how is that benefiting you?** It provides a telephone number for the organization and members of it. ### 33. I needed a Local Phone number **Rating:** 4.0/5.0 stars **Reviewed by:** ALAN B. | Health Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2025 **What do you like best about Nextiva?** It had the highest review when I searched Google. So far, the setup went pretty smoothly. I am waiting on my specific Area Code phone number. I did like the options provided at a very reasonable price. I just needed basic services as phone calls, texts, and voicemail. Nextiva seemed to have the best pricing for these basic services. **What do you dislike about Nextiva?** They did not have a (210) Area Code available at the time of enrollment. I was assigned an (830) area code. There is a request ticket submitted to get a (210) area code. I am anticipating this will be done in 1-2 business days. **What problems is Nextiva solving and how is that benefiting you?** The reason I contacted Nextiva is to get a (210) area code phone number. I relocated from California (Silicon Valley) where most of my business is located. I still have a (408) area code number. I am expanding my business (Medicare Insurance agent) in the San Antonio, TX area and I wanted a local presence with a local phone number. Thus, I contacted Nextiva for a (210) area code phone number. Once I get my (210) area code phone number, I will be ramping up my marketing for this Medicare Annual Election Period. This is the biggest marketing and sales season for Medicare (65+) clients. Kind of like Christmas for retailers. The initial sign up did not have my desired (210) area code available. I am assigned an (830) area code phone number temporarily. There is a request ticket to get a (210) area code phone number. I am anticipating that this will be fulfilled in 1-2 business days (9/22-9/23/25). I am looking forward to utilizing Nextiva and my new local phone number. ### 34. Helpful Reps and a Smooth Experience Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Kara G. | Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Nextiva?** I like how helpful reps are when needing help or I have questions **What do you dislike about Nextiva?** I've not really had any bad experiences with Nextiva **What problems is Nextiva solving and how is that benefiting you?** They are helping my office to order and install new phones, instead of having to order from one company and have the installation done by someone else. One and done with Nextiva ### 35. Great Call Center Performance and Much-Improved Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Nextiva?** The Call Center option redefined how we process calls. The performance has been great and the support has improved drastically over the 5+ years that we've been partners. **What do you dislike about Nextiva?** The only thing we really had issues with was the onboarding or roll out. We expected this, but knew it would be worth it once all was configured and deployed throughout the organization. **What problems is Nextiva solving and how is that benefiting you?** Call flow for Inside Sales. Multiple customers calling in and Nextiva manages it perfectly based on our preferences. ### 36. Very Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Alex V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** It’s very easy to use, and the interface is clean and straightforward. **What do you dislike about Nextiva?** It should be easier to add new contacts. There isn’t an option to upload scripts. **What problems is Nextiva solving and how is that benefiting you?** I need to reach many people each day, and most of them use menu options. The dial pad is easy to use. When someone contacts us outside of business hours, it sends the recording to my email. ### 37. Excellent VoIP Service with 10+ Years of Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Nextiva?** Nextiva is an excellent VOIP service provider. I have been using them for over 10 years with excellent service. **What do you dislike about Nextiva?** Nextiva's new customer support options take a bit longer than previously. **What problems is Nextiva solving and how is that benefiting you?** Nextiva providers all of my VOIP needs, including fax and allowing me to have my phone service from multiple locations, including on my cell phone. ### 38. Ease of Setup and Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa C. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Nextiva?** Nextiva is the ONLY VoIP Provider I would ever recommend. It is simple to setup and the whole thing takes VERY little time. Using the product is incredibly simple, once you are set up you can just forget about it. The call center is easy to reach if needed, but take it from me - you will not need them. The software makes SENSE and you will use it everyday. **What do you dislike about Nextiva?** I cannot think of a downside, it is simple and inexpensive. The software is usable by ANY business. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provided a VoIP phone and fax solution that made sense for our business needs. We wanted a system whereby we could forward calls received to our offices from anywhere. The Nextiva software means that we are able to receive calls where we want them at any hour of the day! ### 39. Intuitive Interface and Efficient Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Nextiva?** The user interface is intuitive and straightforward to use. Tech support is efficient, and the team communicates in English very well. **What do you dislike about Nextiva?** Nothing major, really. The only issue I’ve noticed is that tech support can sometimes take a little while to get back to me. **What problems is Nextiva solving and how is that benefiting you?** Cost-effective communications. It keeps communications between locations on the same phone system, which makes it easier to stay connected. ### 40. Easy Setup, Reliable Call Quality, and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Jesus A. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** We needed a solution that could set up easily and Nextiva delivered. Adding new users and lines as has been easy, with a simple setup process and a responsive, knowledgeable support team. The platform has also proven highly reliable, with minimal downtime and consistent call quality across all locations. **What do you dislike about Nextiva?** In terms of pricing there's a lot more competitive softwares out there. **What problems is Nextiva solving and how is that benefiting you?** It is a reliable product that almost guarantees no downtime, which in turn means no interruptions between us and the customer. ### 41. Smooth, Reliable Communication That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** Nextiva is a smooth communication platform that has worked well for us for several years. Once it’s set up, it just keeps running flawlessly. **What do you dislike about Nextiva?** Nothing much except the app could have been a bit more modern. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps us stay in touch with our customers and partners efficiently, no matter where we are in the world. ### 42. Comprehensive Connectivity with Great Support **Rating:** 3.0/5.0 stars **Reviewed by:** Ellen H. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Nextiva?** I like that Nextiva allows external calls and easy internal transfers, which is crucial for providing service across 8 counties. I also appreciate the fair pricing and find the customer support to be excellent. **What do you dislike about Nextiva?** I found issues with special project assignment, support, and completion. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for VOIP service across 8 counties, which allows external calls and easy internal transfers. ### 43. Simple Yet Effective Communication Tool with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Emily D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Nextiva?** I find Nextiva simple to use, which is great for my SDR team. I particularly value the call recording tools and tracking features, which are really useful for managing our communications. **What do you dislike about Nextiva?** Sometimes texts don't send on the Nextiva One app, and we don't even know until clients start saying they didn't hear from us. I wish there was some type of error message that the text didn't send. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for my SDR team's texting, calling, and inbound call flows. I like that it's simple and I value the call recording and tracking tools. ### 44. Friendly, Intuitive UI That’s Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Brian T. | Eligibility Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Nextiva?** Friendly UI, easy to use, and straight forward when it comes to calls. **What do you dislike about Nextiva?** I don't think I have any dislikes on the Nextiva app. All in all, app was good and does what it is intended to do. **What problems is Nextiva solving and how is that benefiting you?** While using number keypads on keyboard helps a lot instead of clicking the screen number keypad. ### 45. Convenient Communication and Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Nextiva?** I find Nextiva to be really convenient. Also, the customer service they provide is great. **What do you dislike about Nextiva?** Nothing at all. It’s the greatest for all work needs. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows truckers to contact me and have voicemail set up for leaving messages. ### 46. Reliable Fax Solution for Schools **Rating:** 5.0/5.0 stars **Reviewed by:** Yuliana A. | Operations Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Nextiva?** At Excel Academy schools, we’ve used Nextiva for many years to handle fax communication, and we recently created a new account after our previous one was retired. The system has been essential for securely sending and receiving student records. It’s reliable, easy to manage, and helps us get important documents across without issues. Overall, Nextiva has been a trusted tool for our schools. It’s simple enough for daily use but strong enough to support compliance and communication needs. **What do you dislike about Nextiva?** The only negative experience we’ve had was with our previous account. It became locked, and Nextiva couldn’t provide assistance because they were looking for the account name, which we didn’t know. Eventually, the account was deleted, and we were no longer able to access it. **What problems is Nextiva solving and how is that benefiting you?** I am not sure, I just opened the account with them again. ### 47. Intuitive Setup and Extensive Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Marcel B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Nextiva?** Nextiva is a fairly simple system to implement and maintain. Creating users and adding phones and numbers is very intuitive. I also like being able to route calls to the app or the web app, and the reporting is quite extensive. **What do you dislike about Nextiva?** Though I understand to a degree, as an IT Manager, I wish i had more control over configurations. **What problems is Nextiva solving and how is that benefiting you?** It's providing a great and simple to use phone system. ### 48. User-Friendly with Stellar Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Will B. **Reviewed Date:** November 07, 2025 **What do you like best about Nextiva?** I appreciate the user-friendly nature of Nextiva, which simplifies our operations and minimizes the time spent on transitions. The helpful support staff is a great asset, ensuring that any issues are swiftly addressed and that we never miss important calls, as calls equate to income for our business. The ability to efficiently manage our call flow with Nextiva is crucial, and the transition from a 2-line landline to a more versatile system has been invaluable. I love the call menu feature and the ability to transfer calls to team members' cell phones when they are out in the field. Nextiva’s excellent onboarding experience made the initial setup smooth and uncomplicated, enhancing our team's adaptation to the new system. Our experience has been so positive that I would rate it a perfect 10 on the likelihood of recommending it to peers. **What do you dislike about Nextiva?** There is nothing to dislike about Nextiva **What problems is Nextiva solving and how is that benefiting you?** Nextiva efficiently manages our call flow, allowing call menu setup and call transfers to team member cell phones. It's user-friendly, with great support staff, ensuring we never miss income-generating calls. ### 49. Easy to Implement, User-Friendly, and Great Call Quality **Rating:** 4.0/5.0 stars **Reviewed by:** jesse l. | Senior IT ADMIN, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Nextiva?** Ease of use, ease if implementation, good call quality, functions are enough to use **What do you dislike about Nextiva?** admin portal is a bit hard to use, support some times not very good. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is easy to use and solve problems in time. They solve every ticket I submitted. ### 50. Prompt, Responsive Support and a Smooth, Issue-Free Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Nextiva?** I like the prompt attention to issues you may be having **What do you dislike about Nextiva?** I havent yet found anything negative about this program **What problems is Nextiva solving and how is that benefiting you?** I have had problems logging in and was able to resolve it through Nextiva ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+03%3A25%3A20+-0500&secure%5Bsession_id%5D=bc4b4af0-c87f-4cbf-82af-9db536c721da&secure%5Btoken%5D=2ac079caf89432e4371ad61c879a38a82838e2507c1b7b78868cfdb9e8258aaf&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 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