# Dialpad Connect vs Nextiva Comparison - What are their main differences? At a Glance Star Rating **Dialpad Connect** [ 4.4/5(4,204) ](https://www.g2.com/products/dialpad-connect/reviews#reviews) **Nextiva** [ 4.5/5(3,625) ](https://www.g2.com/products/nextiva/reviews#reviews) Market Segments **Dialpad Connect** Small-Business (57.7% of reviews) **Nextiva** Small-Business (77.0% of reviews) Pros & Cons **Dialpad Connect** [ Ease of Use (130) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1570876&qs=pros-and-cons#reviews)[ Call Management (71) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571189&qs=pros-and-cons#reviews)[ Call Issues (57) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1574632&qs=pros-and-cons#reviews)[ Connection Issues (43) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1573638&qs=pros-and-cons#reviews) **Nextiva** [ Customer Support (127) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[ Ease of Use (117) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[ Complexity (25) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews)[ Difficult Configuration (25) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews) Entry-Level Pricing **Dialpad Connect** **$25** Per user, per month invoiced annually **Nextiva** **Starting at $15.00** 1 User Per Month Summary AI Generated Summary AI-generated. Powered by real user reviews. - **G2 reviewers report** that Dialpad Connect excels in **ease of use** , with users appreciating its intuitive interface that simplifies managing calls, messages, and voicemails. One user noted, "We've had a great experience using Dialpad Connect. The platform is intuitive, reliable, and easy to deploy across our team." - **Users say** that Nextiva shines in **customer support** , with many highlighting the quick response times and effective resolutions. A reviewer mentioned, "The support team is really quick, resolving issues on calls in just a few seconds, making them easy to approach." - **According to verified reviews** , Dialpad Connect offers superior **call management features** , with users praising its smooth connectivity and customizable call tags. One user expressed satisfaction with the ability to send messages to callers, enhancing their communication experience. - **Reviewers mention** that Nextiva provides a more **comprehensive app experience** , integrating video chat and call management into a single platform. Users appreciate not having to switch between apps, as one noted, "It's great having everything in one app without needing to switch from app to app." - **G2 reviewers highlight** that Dialpad Connect has a faster **setup process** , with many users finding the onboarding straightforward and efficient. This ease of setup is a significant advantage for teams looking to get started quickly. - **Users report** that while Nextiva has a slightly higher overall satisfaction score, Dialpad Connect's **call quality** is consistently praised, with users noting, "Call quality has been consistently excellent," making it a strong contender for businesses prioritizing communication clarity. Pricing Entry-Level Pricing **Dialpad Connect** Dialpad Connect Pro $25 Per user, per month invoiced annually + UberConference Free - Pro includes Everything in Standard, and: - Call Queues - Salesforce Integration [Browse all 3 pricing plans](/products/dialpad-connect/pricing) **Nextiva** Nextiva Core Starting at $15.00 1 User Per Month For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness. - Inbound & Outbound Voice - Business SMS - Video Meetings [Browse all 6 pricing plans](/products/nextiva/pricing) Free Trial **Dialpad Connect** Dialpad Connect Free Trial is available **Nextiva** Nextiva Free Trial is available Ratings Meets Requirements 8.9 3,241 9.0 2,880 Ease of Use 9.1 3,433 8.7 2,932 Ease of Setup 9.0 1,247 8.4 2,218 Ease of Admin 8.9 1,147 8.6 2,006 Quality of Support 8.5 2,542 9.0 2,865 Has the product been a good partner in doing business? 8.9 1,071 8.8 1,987 Product Direction (% positive) 8.2 3,085 8.3 2,747 Features by Category Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) Not enough data 8.5 212 Channels Voice Not enough data 9.4(won by default) 198 Social Not enough data 8.0(won by default) 176 Live Chat Not enough data 7.7(won by default) 175 Mobile SMS Not enough data 8.2(won by default) 180 Email Not enough data 8.2(won by default) 168 Generative AI AI Text-to-Speech Not enough data 7.6(won by default) 85 Generative AI Not enough data Not enough data Functions Call Routing Not enough data 8.7(won by default) 173 Session Queuing Not enough data 8.6(won by default) 173 Concurrent Calling Not enough data 8.8(won by default) 176 Speech Analytics Not enough data 8.1(won by default) 171 Auto Dialer Not enough data 8.2(won by default) 169 IVR Not enough data 8.5(won by default) 177 Inbound Screen Pop Not enough data 8.5(won by default) 169 Persistent Data Not enough data 8.4(won by default) 165 Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution Not enough data 8.8(won by default) 11 Cross-system Integration Not enough data 9.2(won by default) 11 Natural Language Interaction Not enough data 9.2(won by default) 11 Proactive Assistance Not enough data 9.2(won by default) 11 Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Session Summary Notes Not enough data 8.3(won by default) 167 Administrator Access Not enough data 9.1(won by default) 178 Reporting & Dashboards Not enough data 8.9(won by default) 177 Session Recording Not enough data 8.4(won by default) 166 Agent Scheduling and Assignment Not enough data 8.3(won by default) 161 Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);) 8.9 1,590 Not enough data Collaboration Tools Screen Sharing 8.7(won by default) 1271 Not enough data Presentations 8.8(won by default) 287 Not enough data Whiteboarding 8.9(won by default) 44 Not enough data Real-Time Chat 8.9(won by default) 323 Not enough data Hand Raising 9.2(won by default) 47 Not enough data File Sharing Not enough data Not enough data Private Chat Not enough data Not enough data Real-Time Chat Not enough data Not enough data Meeting Coordination Scheduling 8.7(won by default) 1185 Not enough data Video Call Recording 8.8(won by default) 1107 Not enough data Participant Permissions 8.9(won by default) 354 Not enough data One-Click Join 9.2(won by default) 357 Not enough data Video Streaming Not enough data Not enough data On-Demand Recording Not enough data Not enough data Call Recording Not enough data Not enough data Call Recording Not enough data Not enough data Event Scheduling Not enough data Not enough data Software Type Mobile 8.6(won by default) 1034 Not enough data Browser Application 9.0(won by default) 345 Not enough data Desktop Application 8.9(won by default) 264 Not enough data Agentic AI - Video Conferencing Autonomous Task Execution Feature Not Available Not enough data Proactive Assistance Feature Not Available Not enough data Decision Making Feature Not Available Not enough data Additional Functionality Video Support Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Attendance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data Registration Management Not enough data Not enough data Email Management Not enough data Not enough data Calendar Management Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Security Not enough data Not enough data Document Storage Not enough data Not enough data Document Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Branding Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Drag & Drop Not enough data Not enough data Conferencing Not enough data Not enough data Breakout Rooms Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data Generative AI Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data Reminders Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Meeting Management Not enough data Not enough data Brainstorming Not enough data Not enough data Presentation Streaming Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Access Not enough data Not enough data Video Conferencing Not enough data Not enough data User Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Email Reminders Not enough data Not enough data Remote Access/Control Not enough data Not enough data Content Management Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data CRM Not enough data Not enough data Auto Framing Not enough data Not enough data On-Demand Webcasting Not enough data Not enough data Automatic Transcription Not enough data Not enough data Two Way Audio & Video Not enough data Not enough data User Profiles Not enough data Not enough data Video Management Not enough data Not enough data Polls/Voting Not enough data Not enough data Event Management Not enough data Not enough data Brand Management Not enough data Not enough data HD Audio/Video Not enough data Not enough data Presentation Tools Not enough data Not enough data Communication Management Not enough data Not enough data Host Controls Not enough data Not enough data Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data 8.6 775 Platform Omnichannel Not enough data 8.1(won by default) 465 Mobile Access Not enough data 8.6(won by default) 666 Queue Management Not enough data 8.6(won by default) 585 Call Routing Not enough data 8.9(won by default) 695 Call Back Not enough data 8.8(won by default) 606 IVR Not enough data 8.3(won by default) 501 Automatic Call Distribution Not enough data 8.6(won by default) 603 Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Generative AI AI Text-to-Speech Not enough data 7.7(won by default) 294 Generative AI Not enough data Not enough data Workforce Management Call Monitoring Not enough data 8.7(won by default) 608 Performance Evaluation Not enough data 8.7(won by default) 565 Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution Not enough data 8.8(won by default) 8 Cross-system Integration Not enough data 8.8(won by default) 8 Natural Language Interaction Not enough data 8.8(won by default) 8 Proactive Assistance Not enough data 8.8(won by default) 8 Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Administrative Call Recording Not enough data 8.6(won by default) 594 Reporting & Dashboards Not enough data 8.6(won by default) 625 Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);) Not enough data 9.1 47 Basic Communication - Cloud PBX Call Management Not enough data 9.5(won by default) 35 Communication Management Not enough data 9.1(won by default) 30 Scalability Not enough data 9.3(won by default) 28 Integrations Not enough data 8.5(won by default) 24 Mobile Accessibility Not enough data 8.7(won by default) 32 Accessibility Not enough data 9.1(won by default) 29 Contact Management Not enough data Not enough data Queue Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call List Management Not enough data Not enough data Fax Management Not enough data Not enough data Advanced Features - Cloud PBX Security and Compliance Not enough data 9.1(won by default) 26 Analytics and Reporting Not enough data 9.3(won by default) 29 Support and Reliability Not enough data 9.1(won by default) 30 Automated attendant Not enough data 9.1(won by default) 27 Real-Time Analytics Not enough data Not enough data Additional Functionality Virtual Extensions Not enough data Not enough data Call Disposition Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Generative AI Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Call Routing Not enough data Not enough data Call Recording Not enough data Not enough data Conferencing Not enough data Not enough data Call Transfer Not enough data Not enough data Callback Scheduling Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Real-Time Updates Not enough data Not enough data On-Demand Recording Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data IVR Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Monitoring Not enough data Not enough data Voice Mail Not enough data Not enough data Video Conferencing Not enough data Not enough data Caller ID Not enough data Not enough data SIP Trunking Not enough data Not enough data For Cloud Phone Systems Not enough data Not enough data Ring Groups Not enough data Not enough data VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 8.6 1,026 8.3 1,833 Platform Basics - VoIP Providers PBX systems, VoIP Softphone 8.0 27 8.7(won by 0.7) 72 Call Management 9.1(won by 0.3) 47 8.8 114 Network monitoring 9.1(won by 0.8) 30 8.3 62 Integrations 8.6(won by 0.5) 52 8.1 72 Virtual PBX 7.6 24 7.9(won by 0.3) 54 SIP trunking services 8.1(won by 0.4) 24 7.7 53 Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Basic Communication Phone Calls 9.2(tied score) 950 | Verified 9.2(tied score) 1721 | Verified Video Calls 8.4(won by 0.5) 443 | Verified 7.9 897 | Verified Instant Messaging 9.1(won by 0.8) 732 | Verified 8.3 1057 | Verified Screen Sharing 8.4(won by 0.7) 455 | Verified 7.7 828 Conference Calls 8.9(won by 0.3) 636 | Verified 8.6 1159 | Verified Desk-to-Desk Calls 9.2(won by 0.1) 632 | Verified 9.1 1344 | Verified SMS Messaging Not enough data Not enough data Chat/Messaging Not enough data Not enough data Video Call Recording Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data SIP Trunking Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution 8.1(won by 0.4) 25 7.7 43 Cross-system Integration 8.6(won by 0.8) 25 7.8 40 Adaptive Learning 8.0(won by 0.4) 23 7.6 40 Proactive Assistance 8.3(won by 0.7) 23 7.6 40 Access Software Pairing 8.7(won by 0.7) 519 | Verified 8.0 902 Browser Extension 8.7(won by 0.6) 576 | Verified 8.1 896 Individual Download 9.1(won by 0.6) 690 | Verified 8.5 1040 | Verified Advanced Features Hold Music 8.6(won by 0.3) 642 | Verified 8.3 1173 | Verified Automated Attendants 8.7(won by 0.1) 510 | Verified 8.6 1247 | Verified VOiP Number 9.3(won by 0.2) 791 | Verified 9.1 1494 Additional Functionality Live Chat Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Reports Not enough data Not enough data Call Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Real-Time Data Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Call Recording Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Virtual Call Center Not enough data Not enough data Activity Dashboard Not enough data Not enough data Reporting & Statistics Not enough data Not enough data CRM Not enough data Not enough data Auto-Dialer Not enough data Not enough data Generative AI Not enough data Not enough data Contact Database Not enough data Not enough data Call Transfer Not enough data Not enough data Call Reporting Not enough data Not enough data Call Logging Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Mobile Access Not enough data Not enough data Callback Scheduling Not enough data Not enough data IVR Not enough data Not enough data API Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Multiple User Accounts Not enough data Not enough data VoIP Connection Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data Reporting/Analytics Not enough data Not enough data VoIP Not enough data Not enough data Call Queues Not enough data Not enough data Call Screening Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Online Voice Transmission Not enough data Not enough data Unified Communications Not enough data Not enough data Voicemail Transcription Not enough data Not enough data AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);) Not enough data Not enough data Voice Recognition - AI Voice Assistants Voice Recognition Not enough data Not enough data Speech Synthesis - AI Voice Assistants Speech Synthesis Not enough data Not enough data Customizable speech Not enough data Not enough data Multiple voice actions Not enough data Not enough data Security and privacy - AI Voice Assistants Encrypted communication Not enough data Not enough data Compatibility - AI Voice Assistants Cross platform compatibility Not enough data Not enough data Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);) Not enough data Not enough data Agentic AI - Google Workspace Communication Tools Cross-system Integration Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 9.1 164 8.6 207 Agentic AI - UCaaS Platforms Autonomous Task Execution Not enough data 8.1(won by default) 7 Cross-system Integration Not enough data 8.1(won by default) 7 Adaptive Learning Not enough data 8.3(won by default) 8 Natural Language Interaction Not enough data 8.6(won by default) 7 Third-Party Integrations Not enough data Not enough data Extensions Tenancy Flexibility 8.8(won by 0.3) 91 | Verified 8.5 149 | Verified Native VoIP 9.2(won by 0.1) 99 | Verified 9.1 159 | Verified CCaaS Option 9.1(won by 0.3) 81 | Verified 8.8 147 | Verified Features Voicemail to Email 9.1 127 | Verified 9.2(won by 0.1) 187 | Verified Voicemail to SMS Feature Not Available 8.5(won by default) 155 File Sharing 9.3(won by 1.0) 92 8.3 142 | Verified Voice Conferencing 9.3(won by 0.3) 114 | Verified 9.0 156 | Verified Video Conferencing 9.3(won by 0.9) 85 | Verified 8.4 146 | Verified Conference Transcripts 8.9(won by default) 100 | Verified Feature Not Available Electronic Faxes Not enough data Not enough data IVR Not enough data Not enough data Video Call Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Voice Mail Not enough data Not enough data SSL Security Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data Mobile Access Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Call Tracking Not enough data Not enough data Call Transfer Not enough data Not enough data Group Messaging Not enough data Not enough data Call Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Call Monitoring Not enough data Not enough data Task Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Chat/Messaging Not enough data Not enough data ## Dialpad Connect vs Nextiva FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Dialpad Connect vs Nextiva? Nextiva stands out for its higher Quality of Support score and reviewer-cited customer support, while Dialpad Connect is favored for its ease of use and AI-powered features. | | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | [Nextiva](https://www.g2.com/products/nextiva/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.4/5 (4,201 reviews) | 4.5/5 (3,619 reviews) | | Largest Segment | Small-Business | Small-Business | | Ease of Setup score | 9.0 | 8.4 | | Quality of Support score | 8.5 | 9.0 | | Top Reviewer-Cited Strength | Ease of Use (126 all-time mentions) | Customer Support (135 all-time mentions) | ### How do the pricing models of Dialpad Connect and Nextiva compare? Nextiva is rated higher for value, with a stronger Price/Cost satisfaction score than Dialpad Connect. - **Dialpad Connect:** In recent reviews, several buyers note that Dialpad Connect is positioned towards the higher end of the market in terms of pricing, with some mentioning additional fees for features like texting. - **Nextiva:** Reviewers describe Nextiva as relatively inexpensive and reliable, but some small-business reviewers express frustration with contract terms and pricing for basic features. - **Switching reasons:** Recent Dialpad Connect reviewers mention switching to alternatives like Quo for simpler setup and lower cost, while Nextiva reviewers cite contract lock-in and lack of innovation as reasons for seeking alternatives. ### What are the best alternatives to Dialpad Connect and Nextiva? The top three alternatives to Dialpad Connect and Nextiva are 3CX, RingEX, and Aircall. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5 (4,201 reviews) | Small-Business | Higher end of market, additional fees for features | Ease of Use (126 all-time mentions) | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,619 reviews) | Small-Business | Relatively inexpensive, but contract concerns for small business | Customer Support (135 all-time mentions) | | [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | Flexibility and customization | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,432 reviews) | Small-Business | — | Unified communications features | | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1,643 reviews) | Small-Business | — | Ease of use and call management | ### Which VoIP Providers features should I prioritize when comparing Dialpad Connect and Nextiva? Buyers comparing Dialpad Connect and Nextiva should prioritize Ease of Use, Quality of Support, AI-powered features, Call Management, and Integrations. - **Ease of Use:** Dialpad Connect 9.1, Nextiva 8.7; 126 all-time mentions for Dialpad Connect, 46 for Nextiva. - **Quality of Support:** Dialpad Connect 8.5, Nextiva 9.0; 135 all-time mentions for Nextiva. - **AI-powered features:** Dialpad Connect offers AI-powered call transcription and analytics, with 49 all-time mentions for Voice Transcription; Nextiva reviewers note AI features but cite a need for further development. - **Call Management:** 70 all-time mentions for Dialpad Connect, 22 for Nextiva. - **Integrations:** Dialpad Connect reviewers mention integration with Front (35 all-time mentions); Nextiva reviewers highlight CRM integration and unified communications. ### What are the pros and cons of Dialpad Connect vs Nextiva? Dialpad Connect's headline strength is ease of use and AI-powered features, while Nextiva is recognized for its customer support and reliability. - **Dialpad Connect strengths:** Ease of Use (126 all-time mentions), Call Management (70), Voice Transcription (49), Call Recording (55), Reliability (45), Cross-Platform support (18). - **Dialpad Connect trade-offs:** Call Issues (55), Connection Issues (42), Missing Functionality (29), Complexity for small businesses, occasional support delays, and advanced configuration challenges. - **Nextiva strengths:** Customer Support (135 all-time mentions), Reliability (90), Call Quality (56), Helpful (111), User Interface (46), Flexibility (28), Unified communications and CRM integration. - **Nextiva trade-offs:** Texting Limitations (12), contract lock-in concerns for small businesses, some advanced features only on higher-tier plans, and reporting tools could be more intuitive. ### Is Dialpad Connect or Nextiva better for small businesses? Nextiva is the better fit for small businesses, with a higher Quality of Support score and strong small-business reviewer sentiment. - **Dialpad Connect:** Small-Business segment; reviewers note ease of use and AI features, but some small-business reviewers cite complexity and higher pricing as challenges. - **Nextiva:** Small-Business segment; reviewers consistently highlight ease of setup, strong customer support, and reliability for small business needs. ### Which VoIP Providers platform has better integrations? Dialpad Connect is favored for integrations, with more reviewer-cited integration mentions than Nextiva. - **Dialpad Connect:** Front integration (35 all-time mentions); reviewers also mention Salesforce and HubSpot integration in recent reviews. - **Nextiva:** Reviewers highlight CRM integration and unified communications, but no specific third-party integration mention count exceeds the publish floor. ### How do Dialpad Connect and Nextiva compare on customer support? Nextiva leads on Quality of Support with a 0.5-point advantage over Dialpad Connect (9.0 vs 8.5). - **Dialpad Connect:** Reviewers describe support as helpful and responsive, but some mention slow response times and difficulty resolving complex issues. - **Nextiva:** Reviewers consistently praise customer support for promptness, availability, and effective onboarding, with 135 all-time mentions for Customer Support. ### Which is easier to implement, Dialpad Connect or Nextiva? Dialpad Connect and Nextiva are near parity on Ease of Setup, with Dialpad Connect scoring 9.0 and Nextiva 8.4. - **Dialpad Connect:** Reviewers highlight intuitive setup and easy onboarding, though a minority cite complexity for small businesses and advanced configuration challenges. - **Nextiva:** Reviewers consistently describe setup as easy and well-supported, with onboarding staff and training materials frequently mentioned as strengths. ### Which product has better Mobile? Both Dialpad Connect and Nextiva are highly rated for Mobile, with reviewers citing strong cross-platform experiences. - **Dialpad Connect:** Cross-Platform support (18 all-time mentions); reviewers highlight the ability to use the mobile app for calls, texts, and AI features, though some note occasional mobile performance issues. - **Nextiva:** Reviewers frequently mention the convenience and reliability of the Nextiva mobile app, with positive feedback on accessibility and the ability to manage calls away from the desk. Reviews Reviewers' Company Size [![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews) Dialpad Connect Small-Business(50 or fewer emp.) 57.7% Mid-Market(51-1000 emp.) 32.7% Enterprise(\> 1000 emp.) 9.6% [![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews) Nextiva Small-Business(50 or fewer emp.) 77.0% Mid-Market(51-1000 emp.) 21.9% Enterprise(\> 1000 emp.) 1.2% Small-Business (50 or fewer emp.) 57.7% 77.0% Mid-Market (51-1000 emp.) 32.7% 21.9% Enterprise (\> 1000 emp.) 9.6% 1.2% Reviewers' Industry [![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews) Dialpad Connect Information Technology and Services 8.2% Marketing and Advertising 8.1% Computer Software 7.8% Financial Services 4.6% Real Estate 3.8% Other 67.5% [![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews) Nextiva Hospital & Health Care 6.0% Insurance 5.6% Construction 5.2% Financial Services 4.6% Real Estate 3.9% Other 74.7% Alternatives **Dialpad Connect Alternatives** ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![8x8 Work](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-work.svg "8x8 Work") [ 8x8 Work ](/products/8x8-work/reviews) ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") [ Zoom Workplace ](/products/zoom-workplace/reviews) **Nextiva Alternatives** ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") [ GoTo Connect ](/products/goto-connect/reviews) ### Spotlight Categories - [Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp) - [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) - [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)