2026 Best Software Awards are here!See the list
Compare Dialpad Connect and Nextiva 
Featured Products
At a Glance
Market Segments
Small-Business (57.8% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Starting at $15.00 1 User Per Month
Dialpad Connect
Star Rating
(4,062)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansNextiva
Star Rating
(3,443)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in ease of use, with many users appreciating its clean interface that allows new team members to quickly adapt with minimal training. This is complemented by the ability to manage calls, messages, and meetings all in one platform, enhancing daily productivity.
- Users say that Nextiva stands out for its call quality, with feedback highlighting consistently crystal-clear audio and minimal dropped calls. This reliability makes it a dependable choice for businesses that prioritize communication quality in their day-to-day operations.
- According to verified reviews, Dialpad Connect offers a flexible experience by allowing users to maintain the same business number across both desktop and mobile devices. This feature is particularly beneficial for teams that require mobility and accessibility in their communication tools.
- Reviewers mention that Nextiva's customer service is a significant advantage, with many users praising the support they receive. The ease of setup is also frequently noted, making the transition to Nextiva smooth and hassle-free for new users.
- G2 reviewers highlight Dialpad Connect's strong performance in call management, with users noting its reliable call quality and the integration of AI to enhance conversation tracking. This feature is particularly useful for teams that rely on effective communication for their operations.
- Users report that while Nextiva has a competitive pricing structure, Dialpad Connect's higher entry-level price may be a consideration for small businesses. However, Dialpad Connect's robust features and user-friendly design often justify the investment for those seeking a comprehensive communication solution.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Dialpad Connect
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
8.9
3,200
9.0
2,770
Ease of Use
9.1
3,319
8.7
2,806
Ease of Setup
9.0
1,206
8.4
2,097
Ease of Admin
8.9
1,113
8.6
1,986
Quality of Support
8.5
2,488
9.0
2,756
Has the product been a good partner in doing business?
8.9
1,037
8.9
1,967
Product Direction (% positive)
8.2
3,054
8.3
2,656
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.4
18
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Channels
Not enough data
9.4
196
Not enough data
8.0
179
Not enough data
7.7
176
Not enough data
8.2
181
Not enough data
8.2
171
Generative AI
Not enough data
7.6
84
Functions
Not enough data
8.7
176
Not enough data
8.7
176
Not enough data
8.9
177
Not enough data
8.1
174
Not enough data
8.2
172
Not enough data
8.5
179
Not enough data
8.5
172
Not enough data
8.4
168
Agentic AI - Contact Center
Not enough data
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Administrative
Not enough data
8.3
170
Not enough data
9.1
178
Not enough data
9.0
178
Not enough data
8.4
168
Not enough data
8.3
163
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform
Not enough data
8.1
469
Not enough data
8.6
669
Not enough data
8.6
587
Not enough data
8.9
695
Not enough data
8.8
609
Not enough data
8.3
505
Not enough data
8.6
606
Generative AI
Not enough data
7.7
295
Workforce Management
Not enough data
8.8
610
Not enough data
8.7
568
Call Center Infrastructure (CCI)
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Administrative
Not enough data
8.7
597
Not enough data
8.7
627
Basic Communication - Cloud PBX
Not enough data
9.3
28
Not enough data
9.1
29
Not enough data
9.3
27
Not enough data
8.5
24
Not enough data
8.5
26
Not enough data
9.0
26
Advanced Features - Cloud PBX
Not enough data
9.1
26
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.2
26
Platform Basics - VoIP Providers
8.3
29
8.6
60
9.3
33
8.7
63
9.1
29
8.4
58
8.7
35
8.2
59
8.0
29
8.0
55
8.4
29
7.8
55
Basic Communication
9.2
906
|
Verified
9.2
1643
|
Verified
8.3
438
|
Verified
7.9
902
|
Verified
9.1
714
|
Verified
8.3
1048
|
Verified
8.4
458
|
Verified
7.7
835
8.9
636
|
Verified
8.6
1160
|
Verified
9.2
631
|
Verified
9.1
1340
|
Verified
Agentic AI - VoIP Providers
8.3
27
7.7
41
8.8
28
8.0
40
8.3
28
7.7
41
8.5
27
7.7
42
Access
8.7
523
|
Verified
8.0
909
8.8
579
|
Verified
8.2
903
9.1
692
|
Verified
8.5
1039
|
Verified
Advanced Features
8.7
644
|
Verified
8.3
1175
|
Verified
8.7
514
|
Verified
8.6
1240
|
Verified
9.3
788
|
Verified
9.1
1480
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
607
Not enough data
Feature Not Available
Not enough data
9.1
639
Not enough data
9.1
653
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
518
Not enough data
Insights
8.5
493
Not enough data
8.7
555
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
17
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Extensions
8.8
91
|
Verified
8.5
151
|
Verified
9.2
98
|
Verified
9.1
159
|
Verified
9.1
81
|
Verified
8.8
149
|
Verified
Features
9.1
122
|
Verified
9.2
181
|
Verified
Feature Not Available
8.5
153
9.3
90
8.3
144
|
Verified
9.3
114
|
Verified
9.0
157
|
Verified
9.3
84
|
Verified
8.5
148
|
Verified
8.9
100
|
Verified
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Nextiva are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Nextiva is categorized as AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
