# Dialpad Connect vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Connect excels in user experience, particularly with its intuitive interface that simplifies managing calls and communication. Users appreciate the AI-powered call summaries and transcripts, which enhance follow-up efficiency and conversation tracking.
- **Users say** that Nextiva stands out for its reliable service and exceptional customer support. Many reviewers highlight how the platform scales effectively across multiple locations, making communication seamless and efficient, which is crucial for growing businesses.
- **Reviewers mention** that Dialpad Connect's integrated chat and call options significantly improve team communication by consolidating multiple functions into one app. This feature is particularly beneficial for small businesses looking to streamline their communication tools.
- **According to verified reviews** , Nextiva's setup process is praised for being straightforward, allowing users to get up and running quickly. This ease of implementation is a significant advantage for teams that need to minimize downtime during transitions.
- **G2 reviewers highlight** that Dialpad Connect offers superior call management features, with users noting high-quality call performance and reliability. This is complemented by a strong focus on video conferencing and instant messaging, making it a versatile choice for modern communication needs.
- **Users report** that while Nextiva provides a solid overall experience, some find that it occasionally lacks the advanced features offered by Dialpad Connect, particularly in areas like AI-driven functionalities. However, its consistent performance and reliability make it a trusted option for many businesses.



| | Dialpad Connect | Nextiva | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 4,179 | 3,570 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

### Nextiva

Pros:
- Customer Support (134 reviews)
- Ease of Use (127 reviews)

Cons:
- Difficult Configuration (26 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3228 reviews) | 9.0 (2841 reviews) | 
  | **Ease of Use** | 9.1 (3406 reviews) | 8.7 (2889 reviews) | 
  | **Ease of Setup** | 9.0 (1231 reviews) | 8.4 (2174 reviews) | 
  | **Ease of Admin** | 8.9 (1137 reviews) | 8.6 (1985 reviews) | 
  | **Quality of Support** | 8.5 (2517 reviews) | 9.0 (2825 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1061 reviews) | 8.8 (1966 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3074 reviews) | 8.3 (2716 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.3/10 | 31 |
| **Nextiva** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Customer-facing Chatbot** | 7.7 (25 reviews) | Not enough data | 
| **Lead Qualification** | 7.5 (25 reviews) | Not enough data | 
| **Lead Follow-up** | 8.2 (25 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.1 (26 reviews) | Not enough data | 

#### Organization

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (25 reviews) | Not enough data | 
| **Data Entry** | 8.9 (25 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (25 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Coaching ** | 8.2 (26 reviews) | Not enough data | 
| **Peformance Tracking** | 8.4 (26 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **ROI Forecasting ** | 8.1 (24 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.0 (24 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 9.3 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Voice** | Not enough data | 9.4 (194 reviews) | 
| **Social** | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | 8.2 (178 reviews) | 
| **Email** | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | 8.2 (169 reviews) | 
| **IVR** | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (160 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1588 |
| **Nextiva** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Screen Sharing** | 8.7 (1270 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Live Chat** | 8.9 (322 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Mobile** | 8.6 (1033 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (262 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 23 |
| **Nextiva** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.8 (20 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Nextiva** | 8.6/10 | 771 |

#### Platform

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (465 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (666 reviews) | 
| **Queue Management** | Not enough data | 8.6 (584 reviews) | 
| **Call Routing** | Not enough data | 8.9 (692 reviews) | 
| **Call Back** | Not enough data | 8.8 (605 reviews) | 
| **IVR** | Not enough data | 8.3 (501 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.6 (603 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (294 reviews) | 

#### Workforce Management

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (606 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (564 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Call Recording** | Not enough data | 8.6 (593 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (623 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Call Management** | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.7 (31 reviews) | 
| **Accessibility** | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 1002 |
| **Nextiva** | 8.2/10 | 1796 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.9 (25 reviews) | 8.7 (68 reviews) | 
| **Call Management** | 9.1 (41 reviews) | 8.8 (95 reviews) | 
| **Network monitoring** | 9.0 (27 reviews) | 8.2 (58 reviews) | 
| **Integrations** | 8.8 (45 reviews) | 8.0 (68 reviews) | 
| **Virtual PBX** | 7.6 (24 reviews) | 7.9 (54 reviews) | 
| **SIP trunking services** | 8.1 (24 reviews) | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Phone Calls** | 9.2 (930 reviews) ✓ Verified | 9.2 (1700 reviews) ✓ Verified | 
| **Video Calls** | 8.3 (439 reviews) ✓ Verified | 7.9 (900 reviews) ✓ Verified | 
| **Instant Messaging** | 9.1 (720 reviews) ✓ Verified | 8.3 (1058 reviews) ✓ Verified | 
| **Screen Sharing** | 8.4 (454 reviews) ✓ Verified | 7.7 (829 reviews) | 
| **Conference Calls** | 8.9 (634 reviews) ✓ Verified | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (628 reviews) ✓ Verified | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (23 reviews) | 7.7 (41 reviews) | 
| **Cross-system Integration** | 8.6 (25 reviews) | 7.8 (40 reviews) | 
| **Adaptive Learning** | 8.0 (23 reviews) | 7.6 (39 reviews) | 
| **Proactive Assistance** | 8.3 (23 reviews) | 7.6 (40 reviews) | 

#### Access

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | 8.0 (903 reviews) | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | 8.1 (897 reviews) | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | 8.5 (1040 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Hold Music** | 8.6 (641 reviews) ✓ Verified | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | 9.3 (786 reviews) ✓ Verified | 9.1 (1490 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.7/10 | 794 |
| **Nextiva** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (10 reviews) | Not enough data | 

#### Calling

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Record Calls** | 9.0 (605 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.1 (636 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (650 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Personalization** | 8.7 (644 reviews) | Not enough data | 
| **Information Locater** | 8.6 (572 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (514 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Notes** | 8.5 (489 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (551 reviews) | Not enough data | 
| **Automated Voicemails** | 8.8 (263 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.3 (400 reviews) | Not enough data | 
| **Automated Note Taking** | 9.1 (13 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 161 |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Voicemail to Email** | 9.1 (125 reviews) ✓ Verified | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | 8.5 (154 reviews) | 
| **File Sharing** | 9.3 (91 reviews) | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | 9.3 (85 reviews) ✓ Verified | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Feature Not Available | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Dialpad Connect (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Nextiva (4):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Nextiva | 
|---|---|---|
| **Small-Business** | 57.8% | 77.3% | 
| **Mid-Market** | 32.7% | 21.5% | 
| **Enterprise** | 9.5% | 1.2% | 

### By Industry

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 2.9%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.4%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3379 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56429 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1846 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1551 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-nextiva)