Compare Dialpad Connect and Nextiva 
Featured Products
At a Glance
Market Segments
Small-Business (57.8% of reviews)
Small-Business (77.6% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Starting at $15.00 1 User Per Month
Dialpad Connect
Star Rating
(4,145)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansNextiva
Star Rating
(3,508)4.5 out of 5
Market Segments
Small-Business (77.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in ease of use, with many users appreciating its clean interface that allows new team members to quickly adapt with minimal training. This is complemented by the ability to manage calls, messages, and meetings all in one platform, enhancing daily productivity.
- Users say that Nextiva stands out for its call quality, with feedback highlighting consistently crystal-clear audio and minimal dropped calls. This reliability makes it a dependable choice for businesses that prioritize communication quality in their day-to-day operations.
- According to verified reviews, Dialpad Connect offers a flexible experience by allowing users to maintain the same business number across both desktop and mobile devices. This feature is particularly beneficial for teams that require mobility and accessibility in their communication tools.
- Reviewers mention that Nextiva's customer service is a significant advantage, with many users praising the support they receive. The ease of setup is also frequently noted, making the transition to Nextiva smooth and hassle-free for new users.
- G2 reviewers highlight Dialpad Connect's strong performance in call management, with users noting its reliable call quality and the integration of AI to enhance conversation tracking. This feature is particularly useful for teams that rely on effective communication for their operations.
- Users report that while Nextiva has a competitive pricing structure, Dialpad Connect's higher entry-level price may be a consideration for small businesses. However, Dialpad Connect's robust features and user-friendly design often justify the investment for those seeking a comprehensive communication solution.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Dialpad Connect
Free Trial is available
Nextiva
Free Trial is available
Ratings
Meets Requirements
8.9
3,211
9.0
2,799
Ease of Use
9.1
3,386
8.7
2,842
Ease of Setup
9.0
1,217
8.4
2,131
Ease of Admin
8.9
1,124
8.6
1,986
Quality of Support
8.5
2,499
9.0
2,785
Has the product been a good partner in doing business?
8.9
1,048
8.8
1,967
Product Direction (% positive)
8.2
3,062
8.3
2,682
Features by Category
Lead Facilitation
7.7
25
Not enough data
7.5
25
Not enough data
8.2
25
Not enough data
8.1
26
Not enough data
Organization
8.1
25
Not enough data
8.9
25
Not enough data
8.9
25
Not enough data
Performance Analysis
8.2
26
Not enough data
8.4
26
Not enough data
Sales Analysis
8.1
24
Not enough data
8.0
24
Not enough data
Generative AI
Feature Not Available
Not enough data
9.3
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.4
194
Not enough data
7.9
176
Not enough data
7.7
174
Not enough data
8.2
178
Not enough data
8.2
168
Generative AI
Not enough data
7.6
84
Functions
Not enough data
8.7
173
Not enough data
8.6
173
Not enough data
8.8
174
Not enough data
8.1
171
Not enough data
8.2
169
Not enough data
8.5
176
Not enough data
8.5
169
Not enough data
8.4
165
Agentic AI - Contact Center
Not enough data
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Administrative
Not enough data
8.3
167
Not enough data
9.0
175
Not enough data
8.9
175
Not enough data
8.4
165
Not enough data
8.3
160
Collaboration Tools
8.7
1271
Not enough data
8.8
287
Not enough data
8.9
44
Not enough data
8.9
322
Not enough data
9.2
47
Not enough data
Meeting Coordination
8.7
1185
Not enough data
8.8
1107
Not enough data
8.9
354
Not enough data
9.2
357
Not enough data
Software Type
8.6
1033
Not enough data
9.0
345
Not enough data
8.9
262
Not enough data
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform
Not enough data
8.1
466
Not enough data
8.6
666
Not enough data
8.6
584
Not enough data
8.9
692
Not enough data
8.8
606
Not enough data
8.3
502
Not enough data
8.6
603
Generative AI
Not enough data
7.7
295
Workforce Management
Not enough data
8.7
607
Not enough data
8.7
565
Call Center Infrastructure (CCI)
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Administrative
Not enough data
8.7
594
Not enough data
8.7
624
Basic Communication - Cloud PBX
Not enough data
9.4
29
Not enough data
9.0
28
Not enough data
9.3
28
Not enough data
8.5
24
Not enough data
8.7
28
Not enough data
9.0
27
Advanced Features - Cloud PBX
Not enough data
9.1
26
Not enough data
9.2
28
Not enough data
9.2
29
Not enough data
9.1
26
Platform Basics - VoIP Providers
8.0
24
8.6
62
9.2
33
8.8
74
9.0
26
8.2
58
8.6
37
8.0
63
7.6
24
7.9
54
8.1
24
7.8
54
Basic Communication
9.2
916
|
Verified
9.2
1666
|
Verified
8.3
434
|
Verified
7.9
901
|
Verified
9.1
714
|
Verified
8.3
1053
|
Verified
8.4
453
|
Verified
7.7
832
8.9
631
|
Verified
8.6
1160
|
Verified
9.1
627
|
Verified
9.1
1339
|
Verified
Agentic AI - VoIP Providers
7.9
22
7.7
40
8.5
24
7.8
40
8.0
23
7.6
40
8.2
22
7.7
41
Access
8.7
518
|
Verified
8.0
905
8.7
575
|
Verified
8.1
900
9.1
689
|
Verified
8.5
1039
|
Verified
Advanced Features
8.6
640
|
Verified
8.3
1173
|
Verified
8.7
509
|
Verified
8.6
1241
|
Verified
9.3
785
|
Verified
9.1
1485
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.8
9
Not enough data
8.2
10
Not enough data
Calling
9.0
602
Not enough data
Feature Not Available
Not enough data
9.1
634
Not enough data
9.1
648
Not enough data
8.3
10
Not enough data
Contacts
8.7
644
Not enough data
8.6
571
Not enough data
8.6
513
Not enough data
Insights
8.5
488
Not enough data
8.7
550
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
9.1
13
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Extensions
8.8
91
|
Verified
8.5
149
|
Verified
9.2
98
|
Verified
9.1
158
|
Verified
9.1
81
|
Verified
8.8
147
|
Verified
Features
9.1
123
|
Verified
9.2
183
|
Verified
Feature Not Available
8.5
154
9.3
90
8.3
142
|
Verified
9.3
114
|
Verified
9.0
156
|
Verified
9.3
84
|
Verified
8.4
146
|
Verified
8.9
100
|
Verified
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Nextiva are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Nextiva is categorized as AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.2%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.3%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
BS
I use it for all audio conference and screen sharing day to day. Also, I have weekly company meetings scheduled to dial out to the team.Read more
What is VoIP feature?
3 Comments
SC
Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network.
Read more
What is Nextiva used for?
2 Comments
CK
They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. Read more
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