# Nextiva vs RingEX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in providing a comprehensive unified communications platform, combining voice, video, messaging, and team collaboration seamlessly. Users appreciate the ability to manage multiple communication methods in one app, which enhances productivity and simplifies workflows.
- **Users say** that Nextiva stands out for its user-friendly interface and quick support response times. Many reviewers highlight the ease of managing phone devices through the intuitive GUI, making it a breeze to navigate and resolve issues swiftly.
- **According to verified reviews** , RingEX offers impressive mobile access features, allowing users to stay connected on the go. Reviewers enjoy the ability to text customers directly, which has proven effective in reaching clients who may not respond to calls or emails.
- **Reviewers mention** that Nextiva's setup process is notably straightforward, with many users praising the initial onboarding experience. This ease of setup contributes to a smoother transition for businesses looking to implement a new communication system.
- **G2 reviewers highlight** that while RingEX has a slightly higher overall satisfaction score, Nextiva's support quality is a significant advantage, with users frequently noting the quick resolution of issues and the helpfulness of the support team.
- **Users report** that RingEX's call management features, such as call routing and queue management, are particularly robust, providing a reliable experience for teams that rely heavily on voice communication. This is complemented by positive feedback on call quality and the intuitive interface.



| | Nextiva | RingEX | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 3,608 | 1,421 | 
| **Largest Market Segment** | Small-Business (77.0% of reviews) | Small-Business (58.1% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 User Per Month | $30.00 1 User Per Month | 

---
## Top Pros & Cons

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

### RingEX

Pros:
- Ease of Use (216 reviews)
- Customer Support (127 reviews)

Cons:
- Poor Customer Support (55 reviews)
- Complex Processes (49 reviews)

---
## Ratings Comparison
| Rating | Nextiva | RingEX | 
|---|---|---|
  | **Meets Requirements** | 9.0 (2868 reviews) | 8.8 (1160 reviews) | 
  | **Ease of Use** | 8.7 (2919 reviews) | 8.6 (1179 reviews) | 
  | **Ease of Setup** | 8.4 (2204 reviews) | 8.2 (760 reviews) | 
  | **Ease of Admin** | 8.6 (1999 reviews) | 8.2 (670 reviews) | 
  | **Quality of Support** | 9.0 (2852 reviews) | 8.0 (1062 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1980 reviews) | 8.3 (658 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2736 reviews) | 7.9 (1122 reviews) | 

---
## Pricing

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingEX** | 8.7/10 | 185 |

#### Documents

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Editing** | Not enough data | Feature Not Available | 
| **Document Signature ** | Not enough data | 7.3 (149 reviews) | 
| **Storage** | Not enough data | 8.1 (157 reviews) | 

#### Agentic AI - Online Fax

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (11 reviews) | 

#### Sending

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Fax Number** | Not enough data | 9.1 (173 reviews) | 
| **Existing Numbers** | Not enough data | 9.1 (171 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.9 (158 reviews) | 
| **Unlimited Sending** | Not enough data | 9.2 (161 reviews) | 
| **Contact Management** | Not enough data | 8.9 (165 reviews) | 
| **Alerts** | Not enough data | 9.1 (166 reviews) | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingEX** | 8.3/10 | 106 |

#### Host Tools

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (76 reviews) | 
| **Role-based Access** | Not enough data | 8.7 (81 reviews) | 
| **Recording** | Not enough data | 9.0 (91 reviews) | 

#### Attendee Tools

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Registration** | Not enough data | 8.7 (85 reviews) | 
| **Attendee Live Chat** | Not enough data | 8.9 (85 reviews) | 
| **Polls and Surveys** | Not enough data | 8.1 (68 reviews) | 

#### Post-Event Tools

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Event Analytics** | Not enough data | 8.5 (65 reviews) | 
| **Attendee Reports** | Not enough data | 8.3 (68 reviews) | 

#### Integrations

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Social Media Integration** | Not enough data | 8.1 (59 reviews) | 
| **Software Integrations** | Not enough data | 8.3 (66 reviews) | 

#### Agentic AI - Webinar

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Call Analytics

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Quality Assurance

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.5/10 | 212 |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Voice** | 9.4 (197 reviews) | Not enough data | 
| **Social** | 8.0 (176 reviews) | Not enough data | 
| **Web Chat** | 7.7 (175 reviews) | Not enough data | 
| **Mobile SMS** | 8.2 (179 reviews) | Not enough data | 
| **Email** | 8.2 (168 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (85 reviews) | Not enough data | 

#### Functions

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Session Routing** | 8.7 (173 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (173 reviews) | Not enough data | 
| **Concurrent Calling** | 8.8 (175 reviews) | Not enough data | 
| **Speech Analytics** | 8.1 (171 reviews) | Not enough data | 
| **Auto Dialer** | 8.2 (169 reviews) | Not enough data | 
| **IVR** | 8.5 (177 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.5 (169 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.2 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 9.2 (11 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Session Summary Notes** | 8.3 (167 reviews) | Not enough data | 
| **Administrator Access** | 9.1 (177 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.9 (177 reviews) | Not enough data | 
| **Session Recording** | 8.4 (166 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (161 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingEX** | 9.0/10 | 306 |

#### Collaboration Tools

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.1 (257 reviews) | 
| **Presentations** | Not enough data | 9.0 (142 reviews) | 
| **Whiteboarding** | Not enough data | 8.7 (117 reviews) | 
| **Live Chat** | Not enough data | 8.9 (144 reviews) | 
| **Hand Raising** | Not enough data | 9.1 (123 reviews) | 

#### Meeting Coordination

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Scheduling** | Not enough data | 8.8 (246 reviews) | 
| **Recording** | Not enough data | 9.1 (237 reviews) | 
| **Participant Permissions** | Not enough data | 8.9 (224 reviews) | 
| **One-Click Join** | Not enough data | 9.0 (147 reviews) | 

#### Software Type

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Mobile** | Not enough data | 9.0 (247 reviews) | 
| **Browser Application** | Not enough data | 9.1 (144 reviews) | 
| **Desktop Application** | Not enough data | 9.2 (165 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (13 reviews) | 
| **Decision Making** | Not enough data | 8.5 (13 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 774 |
| **RingEX** | 8.8/10 | 263 |

#### Platform

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Omnichannel** | 8.1 (465 reviews) | Feature Not Available | 
| **Mobile Access** | 8.6 (666 reviews) | 9.0 (241 reviews) | 
| **Queue Management** | 8.6 (585 reviews) | 8.7 (224 reviews) | 
| **Call Routing** | 8.9 (695 reviews) | 9.1 (236 reviews) | 
| **Call Back** | 8.8 (606 reviews) | 8.7 (221 reviews) | 
| **IVR** | 8.3 (501 reviews) | 8.5 (214 reviews) | 
| **Automatic Call Distribution** | 8.6 (603 reviews) | 8.8 (220 reviews) | 

#### Generative AI

| Feature | Nextiva | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (294 reviews) | Feature Not Available | 

#### Workforce Management

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Call Monitoring** | 8.7 (607 reviews) | 8.8 (224 reviews) | 
| **Performance Evaluation** | 8.7 (565 reviews) | 8.6 (217 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (8 reviews) | 8.9 (22 reviews) | 
| **Cross-system Integration** | 8.8 (8 reviews) | 8.8 (23 reviews) | 
| **Natural Language Interaction** | 8.8 (8 reviews) | 9.1 (22 reviews) | 
| **Proactive Assistance** | 8.8 (8 reviews) | 8.9 (22 reviews) | 

#### Administrative

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Call Recording** | 8.6 (594 reviews) | 8.8 (226 reviews) | 
| **Reporting & Dashboards** | 8.6 (625 reviews) | 8.6 (226 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | Nextiva | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 9.1/10 | 47 |
| **RingEX** | 8.8/10 | 70 |

#### Basic Communication - Cloud PBX

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Call Management** | 9.5 (35 reviews) | 9.0 (63 reviews) | 
| **Communication Management** | 9.1 (30 reviews) | 8.9 (62 reviews) | 
| **Scalability** | 9.3 (28 reviews) | 9.1 (58 reviews) | 
| **Integrations** | 8.5 (24 reviews) | 8.3 (60 reviews) | 
| **Mobile Accessibility** | 8.7 (32 reviews) | 9.1 (59 reviews) | 
| **Accessibility** | 9.1 (29 reviews) | 8.8 (56 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Security and Compliance** | 9.1 (26 reviews) | 8.7 (53 reviews) | 
| **Analytics and Reporting** | 9.3 (29 reviews) | 8.5 (58 reviews) | 
| **Support and Reliability** | 9.1 (30 reviews) | 8.6 (57 reviews) | 
| **Automated attendant** | 9.1 (27 reviews) | 8.9 (55 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.2/10 | 1821 |
| **RingEX** | 8.4/10 | 629 |

#### Platform Basics - VoIP Providers

| Feature | Nextiva | RingEX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.7 (71 reviews) | 8.5 (98 reviews) | 
| **Call Management** | 8.8 (109 reviews) | 8.6 (145 reviews) | 
| **Network monitoring** | 8.3 (62 reviews) | 8.4 (94 reviews) | 
| **Integrations** | 8.0 (73 reviews) | 8.0 (116 reviews) | 
| **Virtual PBX** | 7.9 (54 reviews) | 8.0 (84 reviews) | 
| **SIP trunking services** | 7.7 (53 reviews) | 8.1 (82 reviews) | 

#### Basic Communication

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Phone Calls** | 9.2 (1715 reviews) ✓ Verified | 9.1 (567 reviews) ✓ Verified | 
| **Video Calls** | 7.9 (897 reviews) ✓ Verified | 8.3 (412 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (1056 reviews) ✓ Verified | 8.8 (453 reviews) ✓ Verified | 
| **Screen Sharing** | 7.7 (828 reviews) | 8.2 (366 reviews) ✓ Verified | 
| **Conference Calls** | 8.6 (1160 reviews) ✓ Verified | 8.6 (437 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (1344 reviews) ✓ Verified | 9.0 (443 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (43 reviews) | 8.0 (54 reviews) | 
| **Cross-system Integration** | 7.8 (40 reviews) | 8.1 (56 reviews) | 
| **Adaptive Learning** | 7.6 (40 reviews) | 8.1 (53 reviews) | 
| **Proactive Assistance** | 7.4 (41 reviews) | 8.1 (55 reviews) | 

#### Access

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Software Pairing** | 8.0 (901 reviews) | 8.2 (381 reviews) ✓ Verified | 
| **Browser Extension** | 8.1 (896 reviews) | 8.4 (396 reviews) ✓ Verified | 
| **Individual Download** | 8.5 (1040 reviews) ✓ Verified | 8.6 (431 reviews) | 

#### Advanced Features

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Hold Music** | 8.3 (1173 reviews) ✓ Verified | 8.3 (450 reviews) | 
| **Automated Attendants** | 8.6 (1247 reviews) ✓ Verified | 8.3 (413 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (1494 reviews) | 9.0 (480 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Coaching Materials** | Not enough data | Not enough data | 
| **Playbook Creation** | Not enough data | Not enough data | 
| **Video Record** | Not enough data | Not enough data | 

#### Feedback

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Review** | Not enough data | Not enough data | 
| **Scorecard** | Not enough data | Not enough data | 
| **Coaching Card** | Not enough data | Not enough data | 
| **Leaderboard** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Competition** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 206 |
| **RingEX** | 8.5/10 | 81 |

#### Agentic AI - UCaaS Platforms

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 

#### Extensions

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Feature Not Available | 
| **Native VoIP** | 9.1 (159 reviews) ✓ Verified | 8.7 (54 reviews) ✓ Verified | 
| **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | 8.2 (19 reviews) | 

#### Features

| Feature | Nextiva | RingEX | 
|---|---|---|
| **Voicemail to Email** | 9.2 (187 reviews) ✓ Verified | 8.9 (63 reviews) ✓ Verified | 
| **Voicemail to SMS** | 8.5 (155 reviews) | Feature Not Available | 
| **File Sharing** | 8.3 (142 reviews) ✓ Verified | 8.6 (54 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | 8.6 (58 reviews) ✓ Verified | 
| **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | 8.6 (58 reviews) ✓ Verified | 
| **Conference Transcripts** | Feature Not Available | 8.2 (51 reviews) | 

---
## Categories
**Shared Categories (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Nextiva (2):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to RingEX (7):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Nextiva | RingEX | 
|---|---|---|
| **Small-Business** | 77.0% | 58.1% | 
| **Mid-Market** | 21.8% | 34.9% | 
| **Enterprise** | 1.2% | 6.9% | 

### By Industry

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.6%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Health, Wellness and Fitness:** 3.8%
- **Information Technology and Services:** 3.8%
- **Medical Practice:** 3.7%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.7%

#### RingEX

- **Computer Software:** 9.4%
- **Information Technology and Services:** 5.4%
- **Insurance:** 5.3%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.6%
- **Marketing and Advertising:** 4.3%
- **Hospital & Health Care:** 4.2%
- **Real Estate:** 3.5%
- **Construction:** 3.4%
- **Health, Wellness and Fitness:** 3.3%
- **Other:** 51.7%

---
## Alternatives

### Alternatives to Nextiva

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- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1636 reviews)

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## Top Discussions

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### RingEX

- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 2 comments
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-ringex)