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Compare Nextiva and RingEX 
Featured Products
At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (57.4% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
$30.00 1 User Per Month
Nextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansRingEX
Star Rating
(1,260)4.1 out of 5
Market Segments
Small-Business (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in user experience, particularly highlighting its intuitive interface that simplifies tasks like setting up call forwarding and voicemail greetings. Users appreciate the well-designed admin portal and the effective mobile app, which requires little assistance for operation.
- Users say Nextiva stands out for its excellent customer support and ease of implementation. Many find it straightforward to set up for each agent, and the integration features are praised for making report generation simple, which is crucial for small businesses looking to streamline operations.
- Reviewers mention that while RingEX has a strong performance in call routing and mobile access, it faces challenges in overall market presence compared to Nextiva. Despite a higher G2 score in Call Center Infrastructure, Nextiva's broader user base and higher total review count suggest a more established reputation.
- According to verified reviews, Nextiva's call recording feature is particularly valuable for users, allowing them to review calls for quality assurance. This functionality is noted as instrumental in improving communication scripts, which is a significant advantage for businesses focused on customer interaction.
- G2 reviewers highlight that RingEX provides timely notifications for missed calls, sending email alerts that help users stay connected. This feature is appreciated by those who need to manage urgent communications effectively, showcasing RingEX's commitment to user responsiveness.
- Users report that while RingEX has a solid performance in specific features like call management and mobile accessibility, Nextiva generally receives higher ratings in support and reliability. This difference may influence users who prioritize consistent assistance and dependable service in their daily operations.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Nextiva
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
9.0
2,766
8.8
1,047
Ease of Use
8.7
2,802
8.6
1,062
Ease of Setup
8.4
2,093
8.2
648
Ease of Admin
8.6
1,986
8.3
568
Quality of Support
9.0
2,752
8.0
950
Has the product been a good partner in doing business?
8.8
1,967
8.3
558
Product Direction (% positive)
8.3
2,653
7.9
1,029
Features by Category
Documents
Not enough data
7.7
156
Not enough data
7.4
150
Not enough data
8.1
158
Agentic AI - Online Fax
Not enough data
8.7
13
Not enough data
8.8
13
Sending
Not enough data
9.1
173
Not enough data
9.1
171
Not enough data
8.9
159
Not enough data
9.2
162
Not enough data
8.9
165
Not enough data
9.1
166
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
9.4
195
Not enough data
7.9
177
Not enough data
7.7
174
Not enough data
8.2
180
Not enough data
8.2
169
Not enough data
Generative AI
7.6
85
Not enough data
Functions
8.7
175
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
172
Not enough data
8.2
170
Not enough data
8.5
178
Not enough data
8.5
170
Not enough data
8.4
166
Not enough data
Agentic AI - Contact Center
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Administrative
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Not enough data
Collaboration Tools
Not enough data
9.1
256
Not enough data
9.1
144
Not enough data
8.7
119
Not enough data
8.9
142
Not enough data
9.1
125
Meeting Coordination
Not enough data
8.8
245
Not enough data
9.1
238
Not enough data
8.9
226
Not enough data
9.1
148
Software Type
Not enough data
9.0
245
Not enough data
9.1
146
Not enough data
9.2
162
Agentic AI - Video Conferencing
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.7
15
Platform
8.1
468
8.2
204
8.6
668
9.0
237
8.6
586
8.7
222
8.9
694
9.1
232
8.8
607
8.7
221
8.3
504
8.6
213
8.6
605
8.8
220
Generative AI
7.7
296
Feature Not Available
Workforce Management
8.8
609
8.8
221
8.7
567
8.6
215
Call Center Infrastructure (CCI)
8.9
9
9.0
24
8.9
9
9.0
24
8.9
9
9.2
24
8.9
9
9.0
24
Administrative
8.7
596
8.8
225
8.7
626
8.7
222
Basic Communication - Cloud PBX
9.2
27
8.9
57
9.0
28
8.9
56
9.3
27
9.1
55
8.5
25
8.2
54
8.7
26
9.1
56
9.1
27
8.8
55
Advanced Features - Cloud PBX
9.1
27
8.7
52
9.2
28
8.5
54
9.2
28
8.6
53
9.2
26
9.0
54
Platform Basics - VoIP Providers
8.6
61
8.4
92
8.7
67
9.0
100
8.4
60
8.4
89
8.1
61
8.3
91
8.0
57
8.0
86
7.9
57
8.2
84
Basic Communication
9.2
1641
|
Verified
9.0
496
|
Verified
7.9
902
|
Verified
8.3
395
|
Verified
8.3
1048
|
Verified
8.7
422
|
Verified
7.7
835
8.2
366
|
Verified
8.6
1160
|
Verified
8.5
430
|
Verified
9.1
1341
|
Verified
9.0
437
|
Verified
Agentic AI - VoIP Providers
7.8
43
8.0
57
8.1
42
8.2
57
7.8
43
8.1
57
7.8
43
8.1
55
Access
8.0
909
8.2
383
|
Verified
8.2
903
8.4
398
|
Verified
8.5
1039
|
Verified
8.6
425
Advanced Features
8.3
1176
|
Verified
8.3
445
8.6
1241
|
Verified
8.4
407
|
Verified
9.1
1480
9.1
464
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
150
|
Verified
8.7
51
|
Verified
9.1
158
|
Verified
8.7
53
|
Verified
8.8
148
|
Verified
Feature Not Available
Features
9.2
181
|
Verified
8.8
56
|
Verified
8.5
153
8.4
51
|
Verified
8.3
144
|
Verified
8.5
55
|
Verified
9.0
157
|
Verified
8.6
53
|
Verified
8.4
148
|
Verified
8.6
54
|
Verified
Feature Not Available
8.2
51
Categories
Categories
Shared Categories
Nextiva and RingEX are categorized as UCaaS Platforms, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Computer Software
9.8%
Information Technology and Services
5.3%
Insurance
5.0%
Staffing and Recruiting
4.9%
Financial Services
4.7%
Other
70.3%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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